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Chapter 5      Configuring Features and Services

Configuring Corporate and Personal Directories

5-6

Cisco IP Communicator Administration Guide for Cisco CallManager

OL-4698-01

Related Topics

•

Understanding How Quick Search Works, page 5-7

•

Specifying User Authentication Information for Quick Search, page 5-11

•

Applying Dialing Rules to Quick Search Dialing, page 5-12

Integrating Cisco CallManager with a Directory Server

To allow searches against corporate directories via the Directories button on the 
Cisco IP Communicator interface, integrate Cisco CallManager with a directory 
server (if necessary). You might have already completed this task to support other 
phone devices in your network.

Table 5-2

Directory search features supported by Cisco IP Communicator

Search feature

To invoke...

Configuration tasks

Corporate 
directory 
searches via 
the Directories 
button

Click the 

Directories

 button on the 

Cisco IP Communicator interface or 
enter a shortcut (Ctrl + D), then 
choose the directory from the phone 
screen menu.

If necessary, integrate Cisco CallManager 
with a directory server; no additional 
configuration is required.

See the 

“Integrating Cisco CallManager with 

a Directory Server” section on page 5-6

.

Corporate and 
personal 
directory 
searches via 
the Quick 
Search feature

Right-click on the 
Cisco IP Communicator interface 
and choose 

Quick Search

, or enter a 

shortcut (Alt + K).

This feature is specific to 
Cisco IP Communicator.

Use the Cisco IP Communicator Directory 
Wizard to configure the Quick Search feature 
(as well as the Dialing Rules feature).

Users can create personal directories by 
subscribing to the Personal Address Book 
service from the User Options web page. 

See the 

“Configuring Quick Search” section 

on page 5-7

 and the 

“Configuring Personal 

Directory” section on page 5-13

.

Personal 
directory 
searches via 
the Services 
button

Click the 

Services

 button on the 

Cisco IP Communicator interface or 
enter a shortcut (Ctrl + V), then 
choose the Personal Address Book 
service from the phone screen menu.

Users create personal directories by 
subscribing to the Personal Address Book 
service from the User Options web page. 

See the 

“Configuring Personal Directory” 

section on page 5-13

.

Summary of Contents for IP Communicator

Page 1: ...tems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 526 4100 Cisco IP Communicator Administration Guide For Cisco CallManager Version 1 1 Text Part Number OL 4698 01 ...

Page 2: ...on or radio are on circuits controlled by different circuit breakers or fuses Modifications to this product not authorized by Cisco Systems Inc could void the FCC approval and negate your authority to operate the product The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California Berkeley UCB as part of UCB s public domain version of t...

Page 3: ...xiii Documentation Feedback xiv Obtaining Technical Assistance xiv Cisco com xiv Technical Assistance Center xv Cisco TAC Website xv Cisco TAC Escalation Center xvi Obtaining Additional Publications and Information xvii Document Conventions xviii Statement 1071 Warning Definition xix C H A P T E R 1 An Overview of Cisco IP Communicator 1 1 Cisco IP Communicator at a Glance 1 2 Right Click Menu Ite...

Page 4: ...Requirements 2 4 Hardware Requirements 2 5 Deployment and Configuration Checklist 2 5 Adding Devices to the Cisco CallManager Database 2 10 Adding Devices with Auto Registration 2 11 Adding Devices with Auto Registration and TAPS 2 11 Adding Devices with Cisco CallManager Administration 2 12 Adding Devices with BAT 2 13 Collecting MAC Addresses Before Adding Devices 2 14 Running the Cisco IP Commu...

Page 5: ...ding Post Installation Configuration Tasks 4 6 Required Post Installation Tasks 4 6 Selecting and Tuning Audio Devices 4 6 Specifying a TFTP Server 4 8 Selecting a Device Name 4 9 Resolving Audio IP Address Auto Detection Problems 4 11 Providing Password Information 4 13 Recommended or Optional Post Installation Tasks 4 14 Modifying Advanced Audio Settings 4 14 Specifying Low Bandwidth for Remote ...

Page 6: ... Personal Directory 5 13 Modifying Phone Button Templates 5 15 Configuring Softkey Templates 5 15 Setting Up Services 5 16 Adding Users to Cisco CallManager 5 17 Disabling Local Settings Access 5 18 C H A P T E R 6 Customizing Cisco IP Communicator 6 1 Creating Custom Phone Rings 6 1 RingList xml File Format Requirements 6 2 PCM File Requirements for Custom Ring Types 6 3 Configuring a Custom Phon...

Page 7: ...ng Device Logs Remotely 7 13 Viewing Streaming Statistics Remotely 7 15 C H A P T E R 8 Troubleshooting Cisco IP Communicator 8 1 Resolving Installation Problems 8 2 Resolving Startup Problems 8 3 General Troubleshooting Tips 8 5 Using the Quality Report Tool 8 10 Using the Error Reporting Tool 8 11 A P P E N D I X A Providing Information to Users Via a Website A 1 Helping Users Obtain Support for...

Page 8: ...Contents viii Cisco IP Communicator Administration Guide for Cisco CallManager OL 4698 01 ...

Page 9: ...led information for procedures that you need to perform in Cisco CallManager or other network devices For this information refer to the Cisco CallManager Administration Guide and other documentation in the Cisco CallManager documentation suite See the Related Documentation section on page xi for details Note Depending on context this Guide refers to Cisco IP Communicator as a phone device applicat...

Page 10: ...s an administrative checklist for deploying and configuring describes methods for adding devices to Cisco CallManager and how to run the Cisco IP Communicator Administration Tool Chapter 3 Deploying and Updating Cisco IP Communicator Provides installation requirements describes how to properly deploy and update Cisco IP Communicator software Chapter 4 Configuring the Application Describes how to c...

Page 11: ...web from this location http www cisco com univercd cc td doc product voice c_ipphon english index htm Cisco IP Communicator documentation Cisco IP Communicator User Guide Cisco IP Communicator Release Notes Chapter 7 Viewing Operational Information Explains how to view device and network configuration status messages network statistics and other information locally from the Cisco IP Communicator i...

Page 12: ...llManager Cisco CallManager Features and Services Guide Using the Cisco IP Telephony Locale Installer Cisco CallManager Release Notes Tip You can view and search several Cisco CallManager guides using the Cisco CallManager Administration online help system To access the online help system choose Help For this page or Help Contents and Index from the main menu bar in the Administration web applicat...

Page 13: ...tation CD ROM product number DOC CONDOCCD through the Cisco Ordering tool http www cisco com en US partner ordering ordering_place_order_ordering_t ool_launch html All users can order monthly or quarterly subscriptions through the online Subscription Store http www cisco com go subscription Ordering Documentation You can find instructions for ordering documentation at this URL http www cisco com u...

Page 14: ...ides Cisco com which includes the Cisco Technical Assistance Center TAC website as a starting point for all technical assistance Customers and partners can obtain online documentation troubleshooting tips and sample configurations from the Cisco TAC website Cisco com registered users have complete access to the technical support resources on the Cisco TAC website including TAC tools and utilities ...

Page 15: ...duct capabilities product installation or basic product configuration There is little or no impact to your business operations Priority level 3 P3 Operational performance of the network is impaired but most business operations remain functional You and Cisco are willing to commit resources during normal business hours to restore service to satisfactory levels Priority level 2 P2 Operation of an ex...

Page 16: ...commend that you open P3 and P4 cases online so that you can fully describe the situation and attach any necessary files Cisco TAC Escalation Center The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues These classifications are assigned when severe network degradation significantly impacts business operations When you contact the TAC Escalation Center with a P1 or ...

Page 17: ... Press online at this URL http www ciscopress com Packet magazine is the Cisco quarterly publication that provides the latest networking trends technology breakthroughs and Cisco products and solutions to help industry professionals get the most from their networking investment Included are networking deployment and troubleshooting tips configuration examples customer case studies tutorials and tr...

Page 18: ...re in italics Elements in square brackets are optional x y z Alternative keywords are grouped in braces and separated by vertical bars x y z Optional alternative keywords are grouped in brackets and separated by vertical bars string A nonquoted set of characters Do not use quotation marks around the string or the string will include the quotation marks screen font Terminal sessions and information...

Page 19: ...ces for preventing accidents Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device Statement 1071 SAVE THESE INSTRUCTIONS Waarschuwing BELANGRIJKE VEILIGHEIDSINSTRUCTIES Dit waarschuwingssymbool betekent gevaar U verkeert in een situatie die lichamelijk letsel kan veroorzaken Voordat u aan enige apparat...

Page 20: ... Avant de travailler sur un équipement soyez conscient des dangers liés aux circuits électriques et familiarisez vous avec les procédures couramment utilisées pour éviter les accidents Pour prendre connaissance des traductions des avertissements figurant dans les consignes de sécurité traduites qui accompagnent cet appareil référez vous au numéro de l instruction situé à la fin de chaque avertisse...

Page 21: ...i en situasjon som kan føre til skade på person Før du begynner å arbeide med noe av utstyret må du være oppmerksom på farene forbundet med elektriske kretser og kjenne til standardprosedyrer for å forhindre ulykker Bruk nummeret i slutten av hver advarsel for å finne oversettelsen i de oversatte sikkerhetsadvarslene som fulgte med denne enheten TA VARE PÅ DISSE INSTRUKSJONENE Aviso INSTRUÇÕES IMP...

Page 22: ...encia encontrará el número que le ayudará a encontrar el texto traducido en el apartado de traducciones que acompaña a este dispositivo GUARDE ESTAS INSTRUCCIONES Varning VIKTIGA SÄKERHETSANVISNINGAR Denna varningssignal signalerar fara Du befinner dig i en situation som kan leda till personskada Innan du utför arbete på någon utrustning måste du vara medveten om farorna med elkretsar och känna ti...

Page 23: ...xxiii Cisco IP Communicator Administration Guide for Cisco CallManager OL 4698 01 Preface Document Conventions ...

Page 24: ...Preface Document Conventions xxiv Cisco IP Communicator Administration Guide for Cisco CallManager OL 4698 01 ...

Page 25: ... the same functionality as a full featured Cisco IP Phone while providing the portability of a desktop application Additionally it means that you can administer Cisco IP Communicator as a phone device via the Cisco CallManager Administration web application Note Depending on context this Guide refers to Cisco IP Communicator as a phone device application or interface This chapter includes the foll...

Page 26: ...tor interface with the default skin selected An alternate skin accessible from the right click menu presents the same icons and functionality in a different interface right click Skins Mercurio xml or Default xml For details about how to use the Cisco IP Communicator interface refer to the Cisco IP Communicator User Guide Figure 1 1 Components of the Cisco IP Communicator interface using the defau...

Page 27: ...to a device determines how many of these buttons a user can convert to speed dial buttons See the Modifying Phone Button Templates section on page 5 15 4 Messages button Typically auto dials a voice message service if configured 5 Directories button Opens closes the Directories menu Allows user to view and dial from call logs and a corporate directory Users can also access corporate directories us...

Page 28: ...er to scroll through menus and highlight items Alternately use the computer keyboard The Navigation button is not available on the optional skin Mercurio xml 14 Keypad Allows user to enter numbers and letters and choose menu items Alternately use the computer keyboard A keypad is not available on the optional skin Mercurio xml 15 Softkey buttons Activates a softkey function Alternately click softk...

Page 29: ...nd Tuning Audio Devices section on page 4 6 and the Cisco IP Communicator User Guide Quick Search Opens the Quick Search dialog box which allows users to search one or more directories with a single search command Set up Quick Search using the Directory Wizard See the Configuring Corporate and Personal Directories section on page 5 5 Cisco User Options Opens the Cisco IP Phone User Options web pag...

Page 30: ...closes the Directories menu Ctrl S Opens closes the Settings menu Ctrl V Opens closes the Services menu Ctrl M Opens the voice message system Ctrl I Opens closes the online help system Ctrl H Toggles headset mode on off Ctrl P Toggles speakerphone mode on off Ctrl T Toggles the Mute feature on off Ctrl number keys 1 through 8 Opens closes line buttons or speed dial buttons 1 8 Alt S Opens the Pref...

Page 31: ...the network Cisco IP Communicator uses CDP to identify itself to Cisco Emergency Responder CER an application which provides emergency 911 dialing support Dynamic Host Configuration Protocol DHCP DHCP dynamically allocates and assigns an IP address to network devices DHCP enables you to connect an IP device into the network and have the device become operational without you needing to manually ass...

Page 32: ...your network which can be automatically identified from the DHCP server If more than one TFTP server is running in your network you must manually assign a TFTP server to each application locally HyperText Transfer Protocol HTTP HTTP uses TCP to transfer web content over the Internet Cisco IP Communicator users HTTP to obtain the configuration file LDAP Directories configuration dialing rules and X...

Page 33: ...9a Uncompressed wideband 16bits 16kHz Related Topics Supported Networking Protocols page 1 7 How Cisco IP Communicator Interacts with Cisco CallManager page 1 9 Installation Prerequisites page 2 2 Specifying Low Bandwidth for Remote Use page 4 15 How Cisco IP Communicator Interacts with Cisco CallManager Cisco IP Communicator is a software application that enables you to communicate using voice ov...

Page 34: ... menu bar Additionally some panels within a page display an i button that you can click to access context sensitive help for that panel For complete instructions and conceptual information about using Cisco CallManager refer to Cisco CallManager Administration Guide and Cisco CallManager System Guide You can access these and other Cisco CallManager documents from the online help window or from Cis...

Page 35: ...ake a change in Cisco CallManager that requires a device to be reset a change has been made to the device s configuration file If you have enabled auto registration in Cisco CallManager Cisco IP Communicator accesses a default configuration file xmldefault cnf xml from the TFTP server Otherwise Cisco IP Communicator accesses a cnf xml file corresponding to its device name Step Three Updating Softw...

Page 36: ...s and Services page 5 1 Updating the Application page 3 7 Resolving Startup Problems page 8 3 Understanding QoS Modifications Voice quality can be compromised on an IP device by data traffic Because Cisco IP Communicator is a software based phone instead of a hardware phone you cannot solve this problem by isolating Voice over IP traffic to an auxiliary VLAN Instead you must modify Quality of Serv...

Page 37: ...co IP Communicator in a locale other than English you should install the Cisco IP Telephony Locale Installer on every Cisco CallManager server in the cluster Doing so ensures that you have the latest translated text user and network locales and country specific phone tones available For more information refer to Using the Cisco IP Telephony Locale Installer located here http www cisco com univercd...

Page 38: ...Chapter 1 An Overview of Cisco IP Communicator Using Cisco IP Communicator in Other Languages 1 14 Cisco IP Communicator Administration Guide for Cisco CallManager OL 4698 01 ...

Page 39: ...tor devices to the Cisco CallManager database This chapter includes the following topics Installation Prerequisites page 2 2 Deployment and Configuration Checklist page 2 5 Adding Devices to the Cisco CallManager Database page 2 10 Running the Cisco IP Communicator Administration Tool page 2 14 Tip Cisco CallManager documentation is available from the Help menu in the Cisco CallManager Administrat...

Page 40: ...want Cisco IP Communicator to auto locate its TFTP server you also need an IP network that supports DHCP with Cisco Option 150 configured with the address of your TFTP servers If you want to use Cisco Emergency Responder CER you need an available ethernet port on a Cisco ethernet switch For details see the Cisco Emergency Responder Administrator Guide Note If the computer on which Cisco IP Communi...

Page 41: ...alls For an overview of configuration and deployment tasks involving Cisco CallManager see the Deployment and Configuration Checklist section on page 2 5 Note If Cisco IP Communicator does not appear in the Phone Type drop down list in Cisco CallManager Administration go to the following URL and install the latest support patch for your version of Cisco CallManager http www cisco com kobayashi sw ...

Page 42: ...t Windows XP Fast User Switching Cisco IP Communicator requires a 128 Kbps minimum network connection Related Topics Network Requirements page 2 2 Cisco CallManager Configuration Requirements page 2 3 Hardware Requirements page 2 5 Table 2 1 Platform requirements for Cisco IP Communicator Requirements Operating System Minimum CPU Minimum RAM Screen Resolution Minimum Windows 2000 Professional with...

Page 43: ...ation Checklist Table 2 2 is designed to give you an overview all of the administrative tasks involved in preparing for deploying and configuring Cisco IP Communicator The table is broken into three sections Gathering information and adding devices to Cisco CallManager Configuring features and settings in Cisco CallManager Administration Deploying and configuring the Cisco IP Communicator applicat...

Page 44: ...ring Features and Services page 5 1 Cisco CallManager System Guide Cisco CallManager Administration Guide 2 Decide which method you want to use to add devices to the Cisco CallManager database see the far right column for details Auto registration Cisco CallManager Administration only Bulk Administration Tool BAT only BAT and the Tool for Auto Registered Phones Support TAPS Adding devices is requi...

Page 45: ...orts which are displayed on the phone as interactive content with text and graphics Setting Up Services page 5 16 Cisco CallManager Administration Guide Cisco CallManager Features and Services Guide 4 Run the Cisco IP Communicator Administration Tool and optionally enable HTTP access You must run the tool in order to install the Directory Wizard used to configure the Quick Search and Dialing Rules...

Page 46: ... enable access to the User Options web pages includes users and their phone numbers in relevant Quick Search results when integrating with a Cisco CallManager directory Adding Users to Cisco CallManager page 5 17 Cisco CallManager Administration Guide Deploying and configuring the Cisco IP Communicator application 1 Decide which of the following methods you want to use to deploy Cisco IP Communica...

Page 47: ...ation can improve their success with the product Providing Information to Users Via a Website page A 1 3 Install audio devices on each client PC or provide installation information to users You or the user will need to install audio devices that rely on drivers such as a USB headset and USB handset Ideally this task should be performed before the application is installed on the client PC Installin...

Page 48: ...options for adding devices to the Cisco CallManager database These options are described in detail in the topics listed above Table 2 3 An overview of options for adding devices to Cisco CallManager Method for Adding Devices Requires MAC Address Notes Auto registration No Results in automatic assignment of directory numbers Auto registration with TAPS No Requires auto registration and the Bulk Adm...

Page 49: ...ir directory numbers For information about enabling and configuring auto registration refer to Cisco CallManager Administration Guide Related Topics Adding Devices with Auto Registration and TAPS page 2 11 Adding Devices with Cisco CallManager Administration page 2 12 Adding Devices with BAT page 2 13 Deployment and Configuration Checklist page 2 5 Adding Devices with Auto Registration and TAPS Yo...

Page 50: ...al phone mask to add Cisco IP Communicator 2 After TAPS registration is complete change back to the original external phone mask Related Topics Adding Devices with Auto Registration page 2 11 Adding Devices with Cisco CallManager Administration page 2 12 Adding Devices with BAT page 2 13 Deployment and Configuration Checklist page 2 5 Adding Devices with Cisco CallManager Administration Use this m...

Page 51: ...m batch operations including registration on large numbers of devices including Cisco IP Phones and Cisco IP Communicator devices To add devices using BAT only meaning not in conjunction with TAPS you need to first collect the appropriate MAC address from the network interface for each client on which you want the Cisco IP Communicator application installed See the Collecting MAC Addresses Before ...

Page 52: ...kely to provide permanent connectivity or from the interface that is always enabled even if it is inactive For example use the integrated Ethernet card rather than the wireless card docking station or PC card This criteria also pertains to choosing a network interface to associate with the application during initial startup if such a choice is necessary For more information about choosing an inter...

Page 53: ...Tool Tip Typically the Cisco CallManager publisher is the TFTP server where phone loads will be installed Running the Administration Tool on the publisher allows the Directory Wizard to auto detect configuration values See the How to Configure Quick Search Using the Directory Wizard section on page 5 8 for details If you have already run the Cisco IP Communicator Administration Tool but have not e...

Page 54: ...gure Quick Search and Dialing Rules See the Configuring Corporate and Personal Directories section on page 5 5 Enable HTTP access Run the Administration Tool and select the Enable HTTP Access setting Enabling HTTP access can Improve the performance of AutoUpdate for remote users Note that users must have administrator privileges on their PCs to use AutoUpdate See the Updating the Application secti...

Page 55: ...8 01 Chapter 2 Preparing to Deploy Cisco IP Communicator Running the Cisco IP Communicator Administration Tool Related Topics Deployment and Configuration Checklist page 2 5 An Overview of Post Installation Configuration Tasks page 4 2 Configuring Features and Services page 5 1 ...

Page 56: ...Chapter 2 Preparing to Deploy Cisco IP Communicator Running the Cisco IP Communicator Administration Tool 2 18 Cisco IP Communicator Administration Guide for Cisco CallManager OL 4698 01 ...

Page 57: ... Preparing to Deploy Cisco IP Communicator This chapter includes an overview of tasks that you might need to perform before deployment Installing Headsets and Other Audio Devices Before the user installs Cisco IP Communicator on the client PC you or the user should install and configure any audio devices that require drivers such as sound cards USB handsets or USB headsets If users are installing ...

Page 58: ...age 3 2 Updating the Application page 3 7 Selecting and Tuning Audio Devices page 4 6 Deploying the Application You can deploy Cisco IP Communicator using either of the following installer packages CiscoIPCommunicatorSetup exe This executable contains the required Windows Installer engines and default verbose logging for typical deployments CiscoIPCommunicatorSetup msi This Microsoft Windows Insta...

Page 59: ...ers in your company do not have administrator rights on their computers Cisco recommends that you use a software deployment tool for initial deployment Alternately you the administrator can install Cisco IP Communicator manually on each client PC This sections contains these topics Deploying to a Shared Location page 3 3 Using a Software Deployment Tool page 3 4 Using the Installer on the Client P...

Page 60: ... Directory or more advanced tools such as the System Management Server SMS software from Microsoft Using a software distribution tool that can pass a command line to a system allows you to take advantage of the Windows Installer package and customize values such as the device name and TFTP server address es at the time of deployment Using command line options to specify these values at deployment ...

Page 61: ...vides numerous command line options and properties that allow you to customize the installation and management of an application For Cisco IP Communicator you can use command line options to specify the device name of the appropriate network interface the TFTP server address es and other variables Doing so reduces the number of configuration tasks that users will otherwise need to perform during a...

Page 62: ...Device Name page 4 9 Table 3 1 Using command line options with the MSI package If you want to Use this command line Prevent users from interacting with the installation process but allow them to view its progress msiexec exe i C CiscoIPCommunicatorSetup msi qb Specify an installation directory location msiexec i server share CiscoIPCommunicatorSetup msi qb INSTALLDIR D Newlocation Specify the netw...

Page 63: ... Software Versions feature to detect and obtain software updates See the Using AutoUpdate section on page 3 8 for details If users do not have administrative privileges on the client PCs use a software deployment tool to handle updates A software deployment tool can temporarily elevate privileges for installation purposes In this case you probably used a software deployment tool to initially deplo...

Page 64: ...ction using TFTP can take more than 15 minutes In order to enable HTTP access run the Administration Tool See the Running the Cisco IP Communicator Administration Tool section on page 2 14 Before using AutoUpdate you should obtain an updated software load Then run the phone load installer to install the updated software files on the TFTP server Note Users must have administrative privileges on the...

Page 65: ...ser If this option is set to At Startup Cisco IP Communicator will launch more slowly but will detect and repair most such modifications or corruption Related Topics Specifying a Default Software Load for All Cisco IP Communicator Devices page 3 9 Specifying a Non Default Software Load for a Specific Device page 3 10 Specifying a Default Software Load for All Cisco IP Communicator Devices You can ...

Page 66: ...or device specify that load in the Phone Configuration page in Cisco CallManager Administration It will override whatever value is in the Device Defaults Configuration page Note Cisco CallManager Administration refers to components of the Cisco IP Communicator application that can be updated as firmware instead of software and uses the descriptor phone load instead of software load Related Topics ...

Page 67: ...nfiguration page verify that the Phone Load Name field is blank In the Device Defaults Configuration page delete the value for Cisco IP Communicator Note You should not use the phone load package to download software files to the TFTP server Using the software installer will automatically populate the software load field in the Device Defaults Configuration page Related Topics Deployment Methods p...

Page 68: ...Chapter 3 Deploying and Updating Cisco IP Communicator Updating the Application 3 12 Cisco IP Communicator Administration Guide for Cisco CallManager OL 4698 01 ...

Page 69: ...n Tool and enable HTTP access if you have not done so already Additionally if your company uses Cisco IP Communicator in an environment where users do not have administrative privileges and if multiple users share a PC you must run Cisco IP Communicator one time after installation using an administrator account on each machine and select a network interface and TFTP server if required Those settin...

Page 70: ...ks For a more detailed explanation of tasks that are outlined in the tables refer to the Understanding Post Installation Configuration Tasks section on page 4 6 Note If you expect users to perform post installation tasks provide them with detailed instructions including access to the Cisco IP Communicator User Guide See the Helping Users with Post Installation Configuration Tasks section on page 4...

Page 71: ...d in your network or want to specify an alternate TFTP address only if you have not already specified this variable via a command line option during deployment Cisco IP Communicator right click menu Preferences Network TFTP Servers If users share a PC and do not have elevated privileges you must do this task using an administrator account Deploying the Application page 3 2 Specifying a TFTP Server...

Page 72: ... download web site and enter the getIP asp URL in Cisco CallManager Administration Device Phones Phone Configuration IP Address Auto detection URL Running the Cisco IP Communicator Administration Tool page 2 14 Resolving Audio IP Address Auto Detection Problems page 4 11 Resolving Startup Problems page 8 3 Provide users with user name and password Required if users are going to access one or both ...

Page 73: ...ight click menu Preferences Audio Advanced Configuring Settings for Remote Use page 4 17 Specify low bandwidth setting for remote use Optional Remote users with low bandwidth connections might experience better audio quality using a low bandwidth codec Cisco IP Communicator right click menu Preferences Audio Configuring Settings for Remote Use page 4 17 Configure a custom audio port range Optional...

Page 74: ...operly or before a user can access important features Refer to the following sections for more information Selecting and Tuning Audio Devices page 4 6 Specifying a TFTP Server page 4 8 Selecting a Device Name page 4 9 Resolving Audio IP Address Auto Detection Problems page 4 11 Providing Password Information page 4 13 Selecting and Tuning Audio Devices The first time Cisco IP Communicator runs use...

Page 75: ...Tuning a device means testing and if necessary adjusting the input output levels of the device The Audio Tuning Wizard is the only means by which to accomplish this task and Runs at the first launch of the Cisco IP Communicator after installation Pops up if the user tries to select an un tuned device from the Preferences menu Can be launched anytime from the Cisco IP Communicator right click menu ...

Page 76: ...s 2000 you cannot use the Audio Tuning Wizard to tune the microphone level of an audio device that is currently active Choose a time when you are not on a call and when the audio device is not in use by another application to tune it This is not an issue for Windows XP users Related Topics An Overview of Post Installation Configuration Tasks page 4 2 Specifying a TFTP Server page 4 8 Selecting a D...

Page 77: ...ew of Post Installation Configuration Tasks page 4 2 Selecting a Device Name page 4 9 Resolving Audio IP Address Auto Detection Problems page 4 11 Providing Password Information page 4 13 Helping Users with Post Installation Configuration Tasks page 4 19 Selecting a Device Name Cisco IP Communicator formulates its device name using the MAC address of the network interface that it associates with d...

Page 78: ... station Ideally you should tell users exactly which network interface to choose Note At first launch Cisco IP Communicator automatically chooses an Ethernet interface if one is present Because some laptop docking stations contain additional Ethernet interfaces advise laptop users to undock before launching Cisco IP Communicator for the first time Doing so will help Cisco IP Communicator choose th...

Page 79: ...mmunicator Administration Tool and select the option to enable the HTTP access Doing this creates a getIP asp reflector web page See the Running the Cisco IP Communicator Administration Tool section on page 2 14 for help Next specify the location of the getIP asp web page in the Cisco CallManager Administration Device Phones Phone Configuration Product Specific Configuration IP Address Auto detect...

Page 80: ...address To eliminate this problem Cisco IP Communicator queries the Cisco VPN client directly Other VPN Clients such as the Microsoft PPTP client and Cisco VPN Client 4 x simply appear as alternative network interfaces In these cases the IP address can be selected with the same auto detection process that is used to resolve selection when there are multiple interfaces Other third party VPN clients...

Page 81: ...ries xml with the Directory Wizard which is available from the Cisco IP Communicator Administration Tool See the Configuring Quick Search section on page 5 7 for details Users want to use Quick Search to search a personal directory Personal directories are set up to use user based authentication and cannot use global credentials User Options Provide a user ID and password to users to input from th...

Page 82: ...properties are entirely optional Users might want to modify these settings to improve sound quality based on personal preferences Advanced audio settings are accessed from the Cisco IP Communicator right click menu Preferences Audio Advanced and are described in Table 4 3 Tip You can find more information about voice quality issues in the troubleshooting section of the Cisco IP Communicator User G...

Page 83: ...ight click menu and check the Optimize for low bandwidth check box Related Topics An Overview of Post Installation Configuration Tasks page 4 2 Modifying Advanced Audio Settings page 4 14 Configuring Settings for Remote Use page 4 17 Filters Filters can make the audio sound sharper and less flat when you are using a low bandwidth codec Users enable or disable low bandwidth by right clicking on Cis...

Page 84: ...n Phone Configuration Product Specific Configuration panel Alternately users can do this from the Cisco IP Communicator right click menu Preferences Audio Network Audio Port Range Note Unless local settings access is disabled the audio port range can be configured locally on the client PC and remotely in Cisco CallManager Administration Be aware that if the value is modified locally the modified v...

Page 85: ...tings from the Cisco IP Communicator interface These settings are described in Table 4 4 Table 4 4 Modifications for remote use Configuration task Purpose Where to do it Optimize for low bandwidth G 729 Remote users with low bandwidth connections might experience better audio quality using a low bandwidth codec Users might want to apply listening and or speaking filters when using a low bandwidth ...

Page 86: ...P servers See the Specifying a TFTP Server section on page 4 8 If you have not done so already run the Cisco IP Communicator Administration Tool and select the option to enable HTTP access Specify the getIP asp URL in Cisco CallManager Administration Enabling HTTP access will improve the performance of AutoUpdate for remote users see Updating the Application section on page 3 7 Additionally this s...

Page 87: ...ork settings so that they appear grayed out on the client PC The best time to do this is at the time that you are provisioning the device profile prior to deployment See the Disabling Local Settings Access section on page 5 18 for more information Related Topics An Overview of Post Installation Configuration Tasks page 4 2 Understanding Post Installation Configuration Tasks page 4 6 Helping Users ...

Page 88: ...rs might not know how to recognize or interpret The configuration tasks summarized in the An Overview of Post Installation Configuration Tasks section on page 4 2 can help you determine the kind of information that you need to give to users to help them complete tasks Related Topics An Overview of Post Installation Configuration Tasks page 4 2 Understanding Post Installation Configuration Tasks pa...

Page 89: ...izard to set up the Quick Search and Dialing Rules features to work with directories that are located on the Cisco CallManager server Tip In general it is preferable to configure the settings in Cisco CallManager Administration before deploying Cisco IP Communicator to ensure that features are set up properly for the user at first launch and will remain consistent thereafter This chapter contains ...

Page 90: ...your version of Cisco CallManager http www cisco com kobayashi sw center sw voice shtml Cisco CallManager documentation is available from the Help menu in the Cisco CallManager Administration web application or on the web http www cisco com univercd cc td doc product voice index htm Table 5 1 Configuring telephony features using Cisco CallManager Administration Feature Description Configuration Re...

Page 91: ...me of the caller Refer to Cisco CallManager Administration Guide Conference Initiates an ad hoc conference and then conferences in other participants one at a time Refer to Cisco CallManager Administration Guide Refer to Cisco CallManager System Guide Consecutive ring Identifies ring type used when Cisco IP Communicator has another active call on a different line Refer to Cisco CallManager Adminis...

Page 92: ...ge waiting Indicates that one or more voice messages are waiting for a user Refer to Cisco CallManager Administration Guide Refer to Cisco CallManager System Guide Music on hold Plays music while callers are on hold Refer to Cisco CallManager Features and Services Guide Quality Reporting Tool Allows users to use the QRT softkey to submit information about problem calls Refer to Cisco CallManager A...

Page 93: ...rsonal Directories This section contains these topics Searching Directories with Cisco IP Communicator page 5 5 Integrating Cisco CallManager with a Directory Server page 5 6 Configuring Quick Search page 5 7 Configuring Personal Directory page 5 13 Searching Directories with Cisco IP Communicator Table 5 2 provides a summary of directory search features that are supported by Cisco IP Communicator...

Page 94: ... the phone screen menu If necessary integrate Cisco CallManager with a directory server no additional configuration is required See the Integrating Cisco CallManager with a Directory Server section on page 5 6 Corporate and personal directory searches via the Quick Search feature Right click on the Cisco IP Communicator interface and choose Quick Search or enter a shortcut Alt K This feature is sp...

Page 95: ...ry Wizard run the Cisco IP Communicator Administration Tool See the Running the Cisco IP Communicator Administration Tool section on page 2 14 for details See the following topics for more information Understanding How Quick Search Works page 5 7 How to Configure Quick Search Using the Directory Wizard page 5 8 How to Configure Quick Search Manually page 5 10 Specifying User Authentication Informa...

Page 96: ... create a custom Quick Search XML file to apply to a specific device Tip Make sure that the Telephone Number field in the User Configuration page of Cisco CallManager Administration shows the user s phone number The Quick Search feature displays this phone number in search results Related Topics How to Configure Quick Search Using the Directory Wizard page 5 8 How to Configure Quick Search Manuall...

Page 97: ... location on the server so that Cisco CallManager can access them Tips for Using Directory Wizard Directory Wizard will ask you to make decisions about user authentication To help you make a decision see the Specifying User Authentication Information for Quick Search section on page 5 11 You can use Directory Wizard to configure the Dialing Rules feature at the same time that you configure Quick S...

Page 98: ...opics How to Configure Quick Search Manually page 5 10 Specifying User Authentication Information for Quick Search page 5 11 Applying Dialing Rules to Quick Search Dialing page 5 12 How to Configure Quick Search Manually You must manually create the Quick Search configuration file if either of the following situations apply to you You want to apply special Quick Search configuration parameters to ...

Page 99: ...uthentication and authorization information Authentication establishes the user s right to access the system and identifies the telephony resources that a user is permitted to use such as a specific telephone extension In order to configure Quick Search you must decide how user authentication is going to work This is true whether you configure Quick Search manually or by using the Directory Wizard...

Page 100: ...ing Rules to Quick Search Dialing The Cisco IP Communicator Dialing Rules feature applies pre established dialing rules stored in Cisco CallManager to Quick Search phone numbers Before you can use the Cisco IP Communicator Dialing Rules feature you need to make sure that dialing rules have already been established for your Cisco CallManager cluster To set up dialing rules in Cisco CallManager you ...

Page 101: ...s Book PAB service and the Personal Fast Dial service The Cisco IP Phone Address Book Synchronizer allows users to synchronize Microsoft Outlook and Outlook Express address book entries with the directory in Cisco CallManager From Cisco IP Communicator a user can search and dial from the PAB service Note Before users can subscribe to any service including the PAB service a system administrator mus...

Page 102: ...ight click Preferences User This field determines where the personal directory is located within the Cisco CallManager directory How users configure the Personal Address Book To configure Personal Directory users must access their User Options web pages Users do this from the Cisco IP Communicator interface right click menu User Options Access depends upon users first entering their Cisco CallMana...

Page 103: ... more information The default Cisco IP Communicator template uses buttons 1 and 2 for lines and assigns buttons 3 through 8 as speed dial Access other telephony features such as call park call forward redial hold resume voice messaging system conferencing and so on using softkeys in the Cisco IP Communicator interface Related Topics Telephony Features Available for Cisco IP Communicator page 5 2 C...

Page 104: ...cess XML applications that enable the display of interactive content with text and graphics on the Cisco IP Communicator phone screen Examples of services include local movie times stock quotes and weather reports Before a user can access most services You must configure available services from the Cisco CallManager Administration web application The user must subscribe to the service from the Cis...

Page 105: ... users to Cisco CallManager Administration allows you to display and maintain information about users and allows each user to perform the following actions Access the corporate directory and other customized directories from Cisco IP Communicator Create a personal directory Personal Address Book service Set up speed dial and call forwarding numbers Subscribe to services that are accessible from a ...

Page 106: ...ettings accessed from the Settings button The following settings in Cisco IP Communicator s right click menu Preferences Network tab all settings in the TFTP Servers panel Preferences Audio tab Network all settings in the Audio Port Range panel You might choose to disable settings access if you want to prevent users from modifying settings that you have already specified and which are normally acc...

Page 107: ...rvices Disabling Local Settings Access Related Topics An Overview of Post Installation Configuration Tasks page 4 2 Telephony Features Available for Cisco IP Communicator page 5 2 Configuring Corporate and Personal Directories page 5 5 Configuring Softkey Templates page 5 15 Adding Users to Cisco CallManager page 5 17 ...

Page 108: ...Chapter 5 Configuring Features and Services Disabling Local Settings Access 5 20 Cisco IP Communicator Administration Guide for Cisco CallManager OL 4698 01 ...

Page 109: ... been used for a designated period This chapter includes these topics Creating Custom Phone Rings page 6 1 Creating Custom Background Images page 6 5 Configuring the Idle Display page 6 9 Creating Custom Phone Rings Cisco IP Communicator software provides two default ring types Chirp1 and Chirp2 Cisco CallManager also provides a default set of additional phone ring sounds that are implemented in s...

Page 110: ...used for that ring type and the text that will appear in the Ring Type menu of Cisco IP Communicator for that ring The C Program Files Cisco TFTPPath directory of the Cisco TFTP server for each Cisco CallManager contains this file The CiscoIPPhoneRingList XML object uses the following simple tag set to describe the information CiscoIPPhoneRingList Ring DisplayName FileName Ring CiscoIPPhoneRingLis...

Page 111: ...Related Topics PCM File Requirements for Custom Ring Types page 6 3 Configuring a Custom Phone Ring page 6 4 PCM File Requirements for Custom Ring Types The PCM files for the rings must meet the following requirements for proper playback on Cisco IP Communicator Raw PCM no header 8000 samples per second 8 bits per sample uLaw compression Maximum ring size 16080 samples Minimum ring size 240 sample...

Page 112: ...les that you created in the C Program Files Cisco TFTPPath directory on the Cisco TFTP server for each Cisco CallManager in your cluster Step 3 Use an text editor to edit the RingList xml file See the RingList xml File Format Requirements section on page 6 2 for information about how to format this file and for a sample RingList xml file Step 4 Save your modifications and close the RingList xml fi...

Page 113: ... way you can provide custom images such as your company logo The following sections describe how you can customize the background images that are available at your site by creating your own PNG files and editing the List xml file List xml File Format Requirements page 6 5 PNG File Requirements for Custom Background Images page 6 6 Configuring a Background Image page 6 8 List xml File Format Requir...

Page 114: ...ml Example CiscoIPPhoneImageList ImageItem Image TFTP Desktops 320x212x12 TN Fountain png URL TFTP Desktops 320x212x12 Fountain png ImageItem Image TFTP Desktops 320x212x12 TN FullMoon png URL TFTP Desktops 320x212x12 FullMoon png CiscoIPPhoneImageList Cisco IP Communicator software includes a default background image This image is not defined in the List xml file Cisco IP Communicator displays th...

Page 115: ...uirements for proper display on Cisco IP Communicator Full size image 320 pixels width X 212 pixels height Thumbnail image 80 pixels width X 53 pixels height Color palette Includes up to 12 bit color 4096 colors You can use more than 12 bit color but Cisco IP Communicator will reduce the color palette to12 bit before displaying the image For best results reduce the color palette of an image to 12 ...

Page 116: ...isco recommends that you also store backup copies of custom image files in another location You can use these backup copies if the files in the customized files are overwritten when you upgrade Cisco CallManager Step 3 Use a text editor to edit the List xml file See the List xml File Format Requirements section on page 6 5 for the location of this file formatting requirements and a sample file Ste...

Page 117: ...ion Guide or to Bulk Administration Tool User Guide for Cisco CallManager for the following information Specifying the URL of the idle display XML service For a single phone device Idle field on the Cisco CallManager Phone Configuration page For multiple devices simultaneously URL Idle field on the Cisco CallManager Enterprise Parameters Configuration page or the Idle field in the Bulk Administrat...

Page 118: ...isco IP Communicator Configuring the Idle Display 6 10 Cisco IP Communicator Administration Guide for Cisco CallManager OL 4698 01 Related Topics Creating Custom Phone Rings page 6 1 Creating Custom Background Images page 6 5 ...

Page 119: ...erview of Operational Information page 7 1 Viewing Operational Information Locally on the Cisco IP Communicator Interface page 7 3 Viewing Operational Information Remotely from a Web Page page 7 9 An Overview of Operational Information Table 7 1 is an overview that shows you how to access different types of operational information You can access this information locally on the Cisco IP Communicato...

Page 120: ...e Version From the Cisco IP Communicator interface Right click About Viewing the Status Menu Locally page 7 5 Status Messages From the Cisco IP Communicator interface Settings Status Status Messages From the device web page Device Logs Status Messages Viewing the Status Menu Locally page 7 5 Viewing Device Logs Remotely page 7 13 Statistics From the Cisco IP Communicator interface click the button...

Page 121: ...tional information you can view locally on the Cisco IP Communicator interface Viewing the Device Configuration Screen Locally page 7 3 Viewing the Status Menu Locally page 7 5 Viewing the Call Statistics Screen Locally page 7 8 Viewing the Device Configuration Screen Locally To view the device configuration screen choose Settings Device Configuration This screen displays a variety of non network ...

Page 122: ...re set This router assumes control of call processing if all other Cisco CallManager servers become unreachable The SRST Cisco CallManager always appears last in the list of servers even if it is active You configure the SRST router address in the Device Pool section in Cisco CallManager Directories URL URL of the server from which the application obtains directory information Services URL URL of ...

Page 123: ...rs including language font date and time formatting and alphanumeric keyboard text information Network Locale Network locale associated with the application user The network locale identifies a set of detailed information to support the application in a specific location including definitions of the tones and cadences used by the application User Locale Version Version of the user locale loaded on...

Page 124: ... if you are not allowing devices to auto register See the Adding Devices to the Cisco CallManager Database section on page 2 10 for details If you are using DHCP verify that the DHCP server is pointing to the correct TFTP server If you are using static IP addresses check configuration of the TFTP server CFG TFTP Size Error The PC s hard disk is full Delete some files Checksum Error Downloaded soft...

Page 125: ...not valid The locale was not changed Check that the following files are located within subdirectories in the TFTPPath directory Located in subdirectory with same name as network locale tones xml Located in subdirectory with same name as user locale glyphs xml dictionary xml kate xml dictionary xml Load ID incorrect Load ID of the software file is of the wrong type Check the load ID assigned to the...

Page 126: ...D as the name TFTP timeout TFTP server did not respond Network is busy The errors should resolve themselves when the network load reduces No network connectivity between the TFTP server and the application Verify the network connections TFTP server is down Check configuration of TFTP server No files changed Application files are up to date and match those on TFTP server of Cisco CallManager Applic...

Page 127: ...t necessarily identical to the number of RTP voice packets received since the call began because the call might have been placed on hold Sender Packets Number of RTP voice packets transmitted since voice stream was opened Note This number is not necessarily identical to the number of RTP voice packets transmitted since the call began because the call might have been placed on hold Avg Jitter The e...

Page 128: ...iewing Device Logs Remotely page 7 13 Viewing Streaming Statistics Remotely page 7 15 Accessing the Web Page for a Device To access the web page for a Cisco IP Communicator follow these steps Procedure Step 1 Search for the device in Cisco CallManager by choosing Device Phone Devices registered with Cisco CallManager display the IP address at the top of the Phone Configuration web page Step 2 Open...

Page 129: ... information and information about other settings Table 7 6 describes these items You can view some of these items from the Device Configuration Menu in the Cisco IP Communicator interface For more information see the Viewing the Device Configuration Screen Locally section on page 7 3 To display the Network Configuration area access the web page as described in the Accessing the Web Page for a Dev...

Page 130: ...evice switches if the current server becomes unavailable Blank No current connection to this Cisco CallManager server An option may also include the Survivable Remote Site Telephony SRST designation which indicates an SRST router capable of providing Cisco CallManager functionality with a limited feature set This router assumes control of call processing if all other Cisco CallManager servers beco...

Page 131: ... the Web Page for a Device section on page 7 10 then click Status Messages or Debug Display Proxy Server URL URL of proxy server which makes HTTP requests to non local host addresses on behalf of the device HTTP client and provides responses from the non local host to the device HTTP client Authentication URL URL that the device uses to validate requests made to the web server TFTP Server 2 Backup...

Page 132: ...e TFTP server 7 A request to the TFTP server timed out 8 The device could not log on to the TFTP server 9 General TFTP error 14 Cisco CallManager closed socket 15 The device lost its connection to the remote host 16 Cisco CallManager indicates that the device could not unregister for some reason 17 Cisco CallManager stopped responding to KeepAlive requests 18 The device failed back to a higher pri...

Page 133: ... 7 10 then click Stream 1 Stream 2 or Stream 3 Table 7 8 Streaming statistics displayed on the device web page Item Description Domain Domain of the device Remote Address IP address of the destination of the stream Local Address IP address of the device Sender Joins Number of times the device has started transmitting a stream Receiver Joins Number of times the device has started receiving a stream...

Page 134: ...stream Rcvr Reports Number of times this streaming statistics report has been accessed from the web page resets when the device resets Rcvr Report Time Internal time stamp indicating when this streaming statistics report was generated Rcvr Packets Total number of packets received by the device Rcvr Octets Total number of octets received by the device Rcvr Start Time Internal time stamp indicating ...

Page 135: ...co IP Communicator interface or from the Cisco IP Communicator link online http www cisco com univercd cc td doc product voice c_ipphon english index htm Using the 79xx Status Information For Troubleshooting This technical note is geared toward hardware Cisco IP Phones but contains information that you might find useful for Cisco IP Communicator It is available to registered Cisco com users at thi...

Page 136: ...ion troubleshooting Symptom Explanation and solution Not enough space on the C drive Even if the TEMP variable is set to D temp the installation program copies files by default in the C Program Files InstallShield folder for repairing existing installations Approximately 20 MB of additional space is required for the installation To fix the problem ask the user to free up additional space on the C ...

Page 137: ...interface selection in Cisco IP Communicator right click Preferences Network is correct and matches the device name specified in Cisco CallManager Verify that the Cisco IP Communicator device is has been added to Cisco CallManager Review the information and procedures in the Adding Devices to the Cisco CallManager Database section on page 2 10 If the device is in the Cisco CallManager database and...

Page 138: ...the Selecting a Device Name section on page 4 9 Also ensure that the selected network adaptor still exists in the computer for example ensure that a selected wireless card has not been removed Finally ensure that Cisco IP Communicator is configured to use the correct TFTP server setting right click Preferences Network See the Specifying a TFTP Server section on page 4 8 Cisco IP Communicator canno...

Page 139: ...ipphon english index htm Table 8 3 General Cisco IP Communicator troubleshooting Symptom Explanation and solution Poor quality when calling digital cell phones using the G 729 codec When the user chooses to use low bandwidth the G 729 codec calls between Cisco IP Communicator and a digital cellular phone might have poor voice quality Use G 729 only when absolutely necessary Resetting unexpectedly ...

Page 140: ...r device The RxSize and the TxSize statistics show the size of the voice packets that is being used a conversation between this IP device and the other device The values of these statistics should match See the Viewing the Call Statistics Screen Locally page 7 8 Gaps in voice calls Check the AvgJtr and the MaxJtr statistics A large variance between these statistics might indicate a problem with ji...

Page 141: ...tor party cannot hear the remote party it may be for the following reasons The Cisco IP Communicator user is relying on a non supported VPN To resolve the issue you must set up a web reflector page or manually specify the IP address in the Network Audio Settings window from the Cisco IP Communicator interface right click Audio Network See the Resolving Audio IP Address Auto Detection Problems sect...

Page 142: ... Playback and make sure that all the check boxes in the lower part of the window are selected then click OK 3 In the Volume Control window make sure that Mute is selected for the Microphone Balance column The remote party s voice is disrupted by unintended silences or sounds jittery Close any unnecessarily applications Be aware that launching applications and performing network intensive tasks suc...

Page 143: ...nge 3 Repeat steps 1 and 2 for each audio mode 4 Run the Audio Tuning Wizard right click Audio Tuning Wizard to verify that the sound levels are satisfactory AutoUpdate seems unresponsive or slow You can resolve this issue by enabling HTTP access to the Communicator folder on the TFTP server To do this run the Cisco IP Communicator Administration Tool and select the option to enable HTTP access Se...

Page 144: ...nicator to use with QRT so users can report problems with phone calls Users can report issues by using the QRT softkey The QRT softkey is available only when Cisco IP Communicator is in the Connected Connected Conference Connected Transfer and or OnHook states When users choose the QRT softkey on Cisco IP Communicator they are presented with a list of problem categories Users can then choose the a...

Page 145: ...rt My Documents Cisco IP Communicator On computers using Microsoft Windows 2000 Start Documents My Documents Cisco IP Communicator Note The paths described above will not be visible until the user creates an error report Advise users to generate an error report whenever they run into problems using Cisco IP Communicator Cisco technical support might need the report for troubleshooting purposes Add...

Page 146: ...Chapter 8 Troubleshooting Cisco IP Communicator Using the Error Reporting Tool 8 12 Cisco IP Communicator Administration Guide for Cisco CallManager OL 4698 01 ...

Page 147: ...recommends that you create a web page on your internal support site that provides end users with important information about Cisco IP Communicator Consider including the following types of information on this site Helping Users Obtain Support for Cisco IP Communicator page A 2 Helping Users Install Cisco IP Communicator page A 2 Helping Users Subscribe to Services and Configure Features page A 3 H...

Page 148: ...municator interface to activate the online help system Help topics appear on the phone screen and provide detailed directions Right click on Cisco IP Communicator and choose the Cisco IP Communicator User Guide Or access this document online http www cisco com univercd cc td doc product voice c_ipphon english index htm Choose context sensitive Help from any Preferences windows right click Preferen...

Page 149: ...and Configure Features Users can configure features settings and services form the User Options web pages Possible configuration tasks include subscribing to a Personal Address Book service setting up speed dial numbers setting up call forwarding and configuring ring settings Inform users about the following How to access the User Options web pages from the right click menu in the application The ...

Page 150: ...fault voice messaging system password for all users How the phone indicates that voice messages are waiting Make sure that you have used Cisco CallManager Administration to set up a message waiting indicator method Related Topics Helping Users with Post Installation Configuration Tasks page 4 19 Helping Users Subscribe to Services and Configure Features page A 3 Helping Users Configure a Personal ...

Page 151: ...ted Topics Helping Users with Post Installation Configuration Tasks page 4 19 Helping Users Install Cisco IP Communicator page A 2 Helping Users Subscribe to Services and Configure Features page A 3 Helping Users Provide Troubleshooting Information To enable logging users right click on the Cisco IP Communicator interface choose Preferences User Troubleshooting then check the enable logging check ...

Page 152: ...Appendix A Providing Information to Users Via a Website Helping Users Provide Troubleshooting Information A 6 Cisco IP Communicator Administration Guide for Cisco CallManager OL 4698 01 ...

Page 153: ...g 3 1 selecting and tuning 3 1 4 6 selecting for audio modes 4 7 tuning 4 7 audio formats supported 1 9 audio IP address and administration tool 4 11 auto detection of 4 11 reflector web page for 4 11 resolving problems with 4 11 with VPN how detected 4 12 audio modes selecting devices for 4 7 audio quality improving with filters 4 14 troubleshooting 8 1 audio settings configuring advanced 4 14 fi...

Page 154: ... 4 2 for deploying 2 5 Cisco CallManager adding devices manually to 2 12 collecting MAC addresses for 2 14 configuring features for 5 1 device defaults for 3 9 directory servers for 5 6 help using 1 10 interaction with Cisco IP Communicator 1 9 requirements for Cisco IP Communicator 2 3 version supported 1 10 with auto registration and TAPS 2 11 with BAT 2 13 Cisco discovery protocol CDP 1 7 Cisco...

Page 155: ... dialing rules 5 12 directories 5 5 idle display 6 9 low bandwidth 4 15 on the PC vs remotely 4 19 personal address book service users A 4 personal directories administrators 5 13 phone button templates 5 15 phone screen idle display 6 9 phone screen image 6 5 post installation checklist for 4 2 Quick Search manually 5 10 Quick Search with wizard 5 8 softkey templates 5 15 software updates 3 8 use...

Page 156: ...tories configuring 5 5 integrating with Cisco CallManager 5 6 directories button configuring 5 6 identifying 1 3 directory numbers assigning manually 2 12 assigning with auto registration 2 11 assigning with BAT 2 13 assigning with TAPS and auto registration 2 11 collecting MAC addresses for 2 14 directory search methods overview of 5 5 directory wizard configuring Quick Search with 5 8 installing...

Page 157: ...are requirements 2 3 headset button identifying 1 4 help button identifying 1 3 using A 2 hold 5 4 HTTP at startup 1 10 configuring access for 2 14 use of 1 8 with AutoUpdate 1 11 3 8 hypertext transfer protocol HTTP 1 8 I idle display configuring 6 9 illustration of Cisco IP Communicator 1 2 installer package deploying with 3 5 installing adding devices to Cisco CallManager 2 10 audio devices 3 1...

Page 158: ...and digital cell phones 8 5 enabling 4 15 with filters 4 14 M MAC address and device name 4 9 and network interface 4 9 collecting before adding devices 2 14 meet me conference 5 4 messages button identifying 1 3 message waiting 5 4 Microsoft Windows Installer package MSI using 3 2 music on hold 5 4 mute button identifying 1 4 N network configuration web page 7 11 networking protocol CDP 1 7 DHCP ...

Page 159: ...d users configure 5 14 using Quick Search with 5 13 using synchronizer with 5 13 personal directories 5 13 personal fast dial service 5 13 phone button templates modifying 5 15 phone screen identifying 1 3 phone screen idle display configuring 6 9 phone screen image configuring 6 5 platform requirements 2 3 port range selecting 4 16 privileges for AutoUpdate 3 8 for deploying 3 3 3 4 required for ...

Page 160: ...ile format 6 2 route patterns with Quick Search 5 12 RTP use of 1 8 with audio port range 4 16 S screen resolution requirements 2 4 searching methods for 5 5 services adding or deleting 5 16 button identifying 1 3 configuring for users 5 16 subscribing to 5 16 services button configuring 5 6 settings disabling local access 5 18 settings button disabling 5 18 identifying 1 3 shared line with TAPS 2...

Page 161: ...5 Status Message web page 7 13 streaming statistics 7 15 T TAPS and external phone mask 2 12 with auto registration 2 11 TCP transmission control protocol TCP 1 8 telephony features auto answer 5 2 barge 5 3 caller ID 5 3 call park 5 3 call pickup 5 3 call waiting 5 3 conference 5 3 consecutive ring 5 3 forward 5 3 group call pickup 5 3 hold 5 4 meet me conference 5 4 music on hold 5 4 overview of...

Page 162: ...password information for 4 13 required information for A 1 subscribing to services A 3 supporting A 2 V video card requirements for 2 5 viewing operational information 7 1 voice message indicator identifying 1 4 voice messaging system 5 4 A 4 volume button identifying 1 3 for audio devices 4 7 volume limit setting 4 14 VPN clients support for 4 12 with audio IP address detection 4 11 W web page ab...

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