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Cisco IP Communicator Administration Guide for Cisco CallManager
OL-4698-01
Preface
Obtaining Technical Assistance
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Order Cisco learning materials and merchandise
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Register for online skill assessment, training, and certification programs
To obtain customized information and service, you can self-register on Cisco.com
at this URL:
http://tools.cisco.com/RPF/register/register.do
Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance with a
Cisco product, technology, or solution. Two types of support are available: the
Cisco TAC website and the Cisco TAC Escalation Center. The type of support that
you choose depends on the priority of the problem and the conditions stated in
service contracts, when applicable.
We categorize Cisco TAC inquiries according to urgency:
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Priority level 4 (P4)—You need information or assistance concerning Cisco
product capabilities, product installation, or basic product configuration.
There is little or no impact to your business operations.
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Priority level 3 (P3)—Operational performance of the network is impaired,
but most business operations remain functional. You and Cisco are willing to
commit resources during normal business hours to restore service to
satisfactory levels.
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Priority level 2 (P2)—Operation of an existing network is severely degraded,
or significant aspects of your business operations are negatively impacted by
inadequate performance of Cisco products. You and Cisco will commit
full-time resources during normal business hours to resolve the situation.
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Priority level 1 (P1)—An existing network is “down,” or there is a critical
impact to your business operations. You and Cisco will commit all necessary
resources around the clock to resolve the situation.
Cisco TAC Website
The Cisco TAC website provides online documents and tools to help troubleshoot
and resolve technical issues with Cisco products and technologies. To access the
Cisco TAC website, go to this URL:
http://www.cisco.com/tac
