Cisco EPC2434 Page 124 User Manual Download | Manualshive

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124

4015258 Rev B

Having Difficulty?

The modem does not register a cable connection



The modem works with a standard 75-ohm RF coaxial cable. If you are using a
different cable, your wireless home gateway will not function properly. Contact
your cable service provider to determine whether you are using the correct cable.



Verify that you have followed the procedures in

How Do I Troubleshoot My

Internet Service Installation?

(on page 33).



Your NIC card or USB interface may be malfunctioning. Refer to the
troubleshooting information in the NIC or USB documentation provided with
the device.

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Summary of Contents for EPC2434

Page 1: ...nts for Ethernet Network Devices 25 How Do I Select and Place Ethernet Network Devices 26 How Do I Connect Ethernet Network Devices 27 What Are the Requirements for USB Network Devices 29 How Do I Select and Place USB Network Devices 30 How Do I Connect USB Network Devices 31 How Do I Troubleshoot My Internet Service Installation 33 What Are the Requirements for Wireless Network Devices 36 How Do ...

Page 2: ...Wall Optional 46 How Do I Configure the Wireless Home Gateway 50 Telephone Service Frequently Asked Questions 120 Having Difficulty 122 Tips for Improved Performance 125 Front Panel LED Status Indicator Functions 126 Notices 129 For Information 131 ...

Page 3: ...uctions unless you are qualified to do so 20060608SICM EN Notice à l attention des installateurs de réseaux câblés Les instructions relatives aux interventions d entretien fournies dans la présente notice s adressent exclusivement au personnel technique qualifié Pour réduire les risques de chocs électriques n effectuer aucune intervention autre que celles décrites dans le mode d emploi et les inst...

Page 4: ...ienungsanleitung aufgeführt sind außer Sie sind zur Durchführung solcher Arbeiten qualifiziert 20060810SICM GR Aviso a los instaladores de sistemas CATV Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado Con el fin de reducir el riesgo de descarga eléctrica no realice ninguna otra operación de reparación distint...

Page 5: ...nada Only WARNING To avoid electric shock and fire hazard do not defeat the safety purpose of the polarized or grounding type plug A polarized plug has two blades with one wider than the other A grounding type plug has two blades and a third grounding prong The wide blade or the third prong is provided for your safety If the provided plug does not fit into your outlet consult an electrician for re...

Page 6: ...oduct Preventing Power Cord Damage Protect the power cord from being walked on or pinched particularly at plugs convenience receptacles and the point where they exit from the apparatus Arrange all power cords so that pets cannot walk on or disturb the cords Do not place objects on or lean objects against the cords which can damage the cords Usage Warnings Providing Ventilation Do not block any ven...

Page 7: ...ning this product unplug it from the electrical outlet Clean this product only with a dry cloth Do not use a liquid cleaner or an aerosol cleaner Do not use a magnetic static cleaning device dust remover to clean this product Protecting This Product from Foreign Objects and Water or Moisture Damage WARNING Avoid electric shock and fire hazard Never push objects through the openings in this product...

Page 8: ...e unplug this product from the AC outlet Refer all servicing to your service provider or qualified service personnel Servicing is required when The apparatus has been damaged in any way A power supply cord or plug is damaged Liquid has been spilled or objects have fallen into the apparatus The apparatus has been exposed to rain or moisture The apparatus does not operate normally The apparatus has ...

Page 9: ...er for more information about subscribing to these services Benefits and Features Your new EPC2434 wireless home gateway offers the following outstanding benefits and features Features an embedded media terminal adapter EMTA supporting two line voice services Provides a high speed broadband Internet connection that energizes your online experience such as providing hassle free downloading and shar...

Page 10: ...10 4015258 Rev B Introduction Utilizes an attractive compact design that allows for vertical horizontal or wall mount placement Allows automatic software upgrades by your service provider ...

Page 11: ...aining the user s guide and the USB drivers If any of these items are missing or damaged please contact your cable service provider for assistance Notes You will need an optional cable signal splitter and additional standard RF coaxial cables if you want to connect a VCR a Digital Home Communications Terminal DHCT or a set top converter or a TV to the same cable connection as your wireless home ga...

Page 12: ...ending data to the cable network 4 ONLINE Illuminates solid green when the wireless home gateway is registered on the network and fully operational 5 LAN1 LAN4 USB Illuminates solid green to indicate that an Ethernet USB carrier is present and blinks to indicate that Ethernet USB data is being transferred between the PC and the wireless home gateway 6 WIRELESS Illuminates solid green when the wire...

Page 13: ...CABLE F Connector connects to an active cable signal from your service provider 2 POWER Connects the wireless home gateway to the power adapter that is provided with your wireless home gateway CAUTION Avoid damage to your equipment Only use the AC power cord that is provided with your cable modem 3 USB 12 Mbps USB port connects to the USB port on your PC 4 ETHERNET Four RJ 45 Ethernet ports connec...

Page 14: ...ets the EMTA CAUTION The Reset button is for maintenance purposes only Do not use unless instructed to do so by your cable or telephone service provider Doing so may cause you to lose any cable modem settings you have selected 7 ANTENNA Provides a communication connection for the built in wireless access point WAP to allow wireless devices to communicate with the wireless home gateway ...

Page 15: ...e you decide where to place your wireless home gateway Consider these recommendations Position your PC and wireless home gateway so that they are located near an AC power outlet Position your PC and wireless home gateway so that they are located near an existing cable input connection to eliminate the need for an additional cable outlet There should be plenty of room to guide the cables away from ...

Page 16: ... System Requirements for a PC A PC with a Pentium MMX 133 processor or greater 32 MB of RAM Web browsing software CD ROM drive Minimum System Requirements for Macintosh MAC OS 7 5 32 MB of RAM System Requirements for an Ethernet Connection A PC with Microsoft Windows 95 operating system or later with TCP IP protocol installed or an Apple Macintosh computer with TCP IP protocol installed An active ...

Page 17: ...n The serial number of the modem The Media Access Control MAC address of the modem These numbers appear on a bar code label located on the wireless home gateway The serial number consists of a series of alphanumeric characters preceded by S N The MAC address consists of a series of alphanumeric characters preceded by CM MAC The following illustration shows a sample bar code label Write down these ...

Page 18: ...devices in your home or office Sharing one connection among many devices is called networking Connecting and Installing Internet Devices You must connect and install your wireless home gateway to access the Internet Professional installation may be available Contact your local cable service provider for further assistance To connect devices The following diagram illustrates one of the various netw...

Page 19: ...sert the AC power cord into the POWER connector on the back of the wireless home gateway and then plug the cord into an AC power source 5 Plug in and power on your networked devices including your PC The wireless home gateway will then begin an automatic search to locate and sign on to the broadband data network This process may take up to 5 minutes The modem will be ready for use when the ONLINE ...

Page 20: ...ntains the TCP IP protocol Ethernet adapter 4 Is TCP IP protocol listed in the installed network components list If yes go to step 7 If no click Add click Protocol click Add and then go to step 5 5 Click Microsoft in the Manufacturers list 6 Click TCP IP in the Network Protocols list and then click OK 7 Click the TCP IP Ethernet Adapter protocol and then choose Properties 8 Click the IP Address ta...

Page 21: ...ows XP Systems 1 Click Start and depending on your Start menu setup choose one of the following options If you are using the Windows XP Default Start Menu select Connect to choose Show all connections and then go to step 2 If you are using the Windows XP Classic Start Menu select Settings choose Network Connections click Local Area Connection and then go to step 3 2 Double click the Local Area Con...

Page 22: ...ht corner of the TCP IP window is unchecked If there is a check mark in the option uncheck the option and then click Info in the lower left corner 7 Is there a Hardware Address listed in this window If yes click OK To close the TCP IP Control Panel window click File and then scroll down to click Close You have completed this procedure If no you must power off your Macintosh 8 With the power off si...

Page 23: ...ext in the Add New Hardware Wizard window 4 Select Search for the best driver for your device Recommended in the Add New Hardware Wizard window and then click Next 5 Select CD ROM drive in the Add New Hardware Wizard window and then click Next 6 Select The updated driver Recommended in the Add New Hardware Wizard window and then click Next 7 Click Next in the Add New Hardware Wizard window The Cop...

Page 24: ...ng USB Drivers on Windows XP Systems 1 Insert the USB Cable Modem Driver Installation Disk into the CD ROM drive of your PC 2 Wait until the POWER and ONLINE LED status indicators on the front panel of the wireless home gateway illuminate solid green 3 Select Install from a list or specific location Advanced in the Found New Hardware Wizard window and then click Next 4 Select Search removable medi...

Page 25: ...work performance WhatAre the Wiring Requirements for Ethernet Networking A number of factors can impact the practical limit of the network Although the wireless home gateway is designed to support several Ethernet network devices it is important to view the characteristics of the entire network and not just each individual node The theoretical distance between two 10 100BaseT CAT 5 Ethernet hubs i...

Page 26: ...e Best Location for My Ethernet Network Devices You should work with your service provider to choose the best location for your Ethernet network devices Consider these recommendations Location of two way cable outlets Distance of the Ethernet network devices from the wireless home gateway Location of computers and other equipment from AC power outlets Ease of running Ethernet cable to the Ethernet...

Page 27: ... electrical voltages can be present on any connected wiring Ethernet wiring and connections must be properly insulated to prevent electrical shock Disconnect power from the wireless home gateway before attempting to connect to any device To avoid personal injury follow the connection steps in the exact order shown CAUTION To prevent possible damage to the equipment disconnect any other service bef...

Page 28: ...nverter or a VCR 5 After all connections are complete insert the AC power cord into the POWER connector on the back of the wireless home gateway and then plug the cord into an AC power source 6 The wireless home gateway begins an automatic search to locate and sign on to the network In some unusual circumstances this process may take up to 5 minutes The wireless home gateway is ready for use when ...

Page 29: ...ome gateway to maintain optimal network performance WhatAre the Wiring Requirements Several factors can impact the practical limit of the network Contact your service provider or consult the documentation for your USB network device for more information Do I Need to Install USB Drivers on My Computer To use USB network devices you must have the correct USB drivers installed on your PC Refer to How...

Page 30: ...etwork devices Where Is the Best Location for My USB Network Devices You should work with your service provider to choose the best location for your USB network devices Consider these recommendations Location of two way coaxial cable outlets Distance of the USB network devices from the wireless home gateway Location of computers and other equipment from AC power outlets Ease of running USB cable t...

Page 31: ...lectrical voltages can be present on any connected wiring USB wiring and connections must be properly insulated to prevent electrical shock Disconnect power from the wireless home gateway before attempting to connect to any device To avoid personal injury follow these steps in the exact order shown CAUTION To prevent possible damage to the equipment disconnect any other service before connecting y...

Page 32: ...b 4 Connect the active RF coaxial cable to the CABLE connector on the back of the wireless home gateway Use an optional cable signal splitter to add a TV a DHCT or set top converter or a VCR 5 After all connections are complete insert the AC power cord into the POWER connector on the back of the wireless home gateway and then plug the cord into an AC power source 6 The wireless home gateway begins...

Page 33: ...s two way service Verify that TCP IP is properly installed and configured on all devices if you are using the Ethernet connections Verify that you have followed the procedure in How Do I Install USB Drivers on page 23 if you are using the USB connection Verify that you have called your service provider and given them the serial number and MAC address of your wireless home gateway If you are using ...

Page 34: ...cable your wireless home gateway will not function properly Contact your service provider to determine if you are using the correct cable You may need to renew the IP address on your PC Refer to How Do I Renew the IP Address on My PC on page 35 for instructions on how to renew the IP address for your particular operating system Your USB interface may be malfunctioning Refer to the troubleshooting ...

Page 35: ...onfiguration window displays the Ethernet adapter information 4 Click Release and then click Renew The IP Configuration window displays a new IP address 5 Click OK to close the IP Configuration window you have completed this procedure Note If you cannot access the Internet contact your service provider for further assistance Renewing the IP Address on Windows NT 2000 or XP Systems 1 Click Start an...

Page 36: ...n the maximum number of wireless network devices to connect to the EPC2434 in order to maintain optimal network performance WhatAre the Requirements for Wireless Networking It is important to view the characteristics of the entire network and not just each individual node The theoretical distance between wireless network devices is 100 feet inside of a building and 300 feet outdoors A number of fa...

Page 37: ...cation for your wireless network devices Consider these recommendations Distance from the wireless home gateway to the wireless network devices Do not place the wireless home gateway near metallic surfaces that may block the wireless communications path Wireless communication is line of sight through non metallic walls However the more structures walls the signal must pass through the weaker the r...

Page 38: ... Network Devices You must install wireless network devices for use with your wireless home gateway Professional installation may be available Contact your local cable service provider for further assistance The following diagram illustrates one of the various wireless network connection options that are available to you ...

Page 39: ...t locations for wireless network devices For more information see How Do I Select and Place Wireless Network Devices on page 37 2 Connect and install the wireless network device s 3 Connect the active RF coaxial cable to the CABLE connector on the back of the wireless home gateway Use an optional cable signal splitter to add a TV a DHCT or set top converter or a VCR 4 After all connections are com...

Page 40: ...phony service provider to your current telephony service provider In some areas you may be able to transfer your existing telephone numbers or your cable telephony service provider will assign a new telephone number for each current or additional active telephone line Discuss these options with your telephony service provider You will need to give your service provider the following information Th...

Page 41: ...is adjacent to your telephone equipment if you are using only one or two pieces of telephone equipment Note If you are using the wireless home gateway to provide service to several telephones a professional installer can connect the wireless home gateway to your existing home telephone wiring To minimize changes to the home telephone wiring you may want to locate the wireless home gateway near an ...

Page 42: ...tached telephone devices cannot be accurately calculated With telephone devices that are not labeled each device should be connected and the ring signal should be tested before adding more devices If too many telephone devices are attached and the ring signal can no longer be heard telephone devices should be removed until the ring signal works properly Telephones fax machines and other telephone ...

Page 43: ...ation for providing telephone service WARNING To avoid personal injury follow the installation instructions in the exact order shown Telephone connections to an installed home telephone wiring network must be done by a qualified installer The cable telephone service provider may offer professional installation and connection to the home telephone wiring network A fee may be charged for this servic...

Page 44: ...set up and enabled by the telephone service provider The two center conductors pins 3 and 4 on the RJ 11 connector provide electrical connections to directly attached telephone devices or to a permanently installed in home telephone wiring network The telephone port labeled Line 1 also supports multi line telephone devices Line 1 is supported on pins 3 and 4 and Line 2 is supported on pins 2 and 5...

Page 45: ...ps blinking and illuminates continuously Note Use an optional cable signal splitter to add a TV a DHCT or set top converter or a VCR 4 Test your telephone service by lifting the receiver of each attached telephone to verify that the dial tone can be heard and that you can make and receive telephone calls This process may take several minutes Notes The TEL 1 and TEL 2 LED status indicators on the f...

Page 46: ...es and the cables should be able to easily reach the wireless home gateway without strain Leave sufficient clearance between the bottom of the wireless home gateway and any flooring or shelving underneath to allow access to cabling In addition leave enough slack in all cables so that the wireless home gateway can be removed for any required maintenance without disconnecting the cables Also verify ...

Page 47: ...4015258 Rev B 47 How Do I Mount the Modem on a Wall Optional Mount the modem as shown in the following illustration ...

Page 48: ...Optional Location and Dimensions of the Wall Mounting Slots The following illustration shows the location and dimensions of the wall mounting slots on the bottom of the modem Use the information on this page as a guide for mounting your modem to the wall ...

Page 49: ...teway into a drywall or concrete surface where a wooden stud is available If no drive the anchor bolts into the wall and install the mounting screws into the anchor bolts leaving a gap of about 1 4 in between the screw head and the wall Then go to step 4 If yes go to step 3 3 Install the mounting screws into the wall leaving a gap of about 1 4 in between the screw head and the wall Then go to step...

Page 50: ... familiar with the network configuration procedures detailed in this section contact your cable service provider before you attempt to change any of the wireless home gateway default settings Accessing the Wireless Home Gateway You must access the WebWizard in order to configure the wireless home gateway To gain access to the WebWizard use the Web browser on the PC attached to the gateway and comp...

Page 51: ...cters provided to every modem during manufacturing Cable Modem MAC Address A unique alphanumeric address for the cable modem coaxial interface which is used to connect to the cable modem termination system CMTS at the headend A media access control MAC address is a hardware address that uniquely identifies each node of a network Hardware Version Identifies the revision of the circuit board design ...

Page 52: ...on Cable Modem Status Lists one of the following possible current states of the modem other notReady notSynchronized phySynchronized usParametersAcquired rangingComplete ipComplete todEstablished securityEstablished psrsmTransferComplete registrationComplete operational accessDenied ...

Page 53: ...8 0 1 IP address into your Web Browser while the gateway is online an authentication window similar to the following window opens To access the Setup page leave the user name blank and enter your password Then click OK to continue to the Setup page Important If you have not set up a password leave both the User Name and Password field blank and click OK to continue to the Setup page Note The gatew...

Page 54: ...eless Home Gateway Setup Page Example The following illustration is an example of the Setup page Setup Page Section Headings The Setup page is divided into the following section headings Basic Settings Advanced Settings Firewall Parental Control ...

Page 55: ...ings Set Time Use this page to enable or disable time synchronization by Network Time protocol Network Configuration Use this page to enter or modify the basic settings for your network LAN IP Address Management Use this page to configure how Internet protocol IP addresses are assigned and managed in your network Fixed CPE IP Assignment Use this page to reserve IP addresses in the DHCP pool that w...

Page 56: ...et Port Filtering Use this page to configure transmission control protocol TCP and user datagram protocol UDP port filters These filters prevent a range of TCP UDP ports from accessing the Internet Port Forwarding Use this page to configure port forwarding for local IP addresses Port forwarding allows you to run a server on the local area network LAN by specifying the mapping of TCP UPD ports to l...

Page 57: ...b HTTP servers FTP servers SMTP e mail servers and domain name system DNS servers IP Address Pass through Allows the user with network administrator access to designated MAC addresses of CPE devices in the private LAN network to be assigned public IP addresses instead of private IP addresses Note This link is displayed when the user enters the Network Administrator User Name and Password This link...

Page 58: ...iltering and firewall protection Event Logging Use this page to access the firewall event log and to enter your e mail address in order to receive e mail alerts related to firewall attacks by hackers Parental Control The following table provides a description of the pages available from within the Parental Control section of the Setup page Field Name Description User Setup Use this page to add or ...

Page 59: ...reless section of the Setup page Field Name Description Basic Use this page to configure your wireless access point WAP parameters including service set identifier SSID and channel number Security Use this page to configure your WAP authentication and data encryption Using encryption and authentication prevents unauthorized access to your wireless devices Advanced Use this page to configure your W...

Page 60: ...on of the Setup page to access the Password Settings page Notes Your gateway modem comes from the factory with no password enabled We highly recommend that you set up a user password to prevent unauthorized users from modifying the settings of your network If you do choose to set up a password use a password that you can easily remember Do not forget your password Setup Basic Settings Password Set...

Page 61: ... secure location known only to you Configuring Network Time Synchronization Use the Basic Settings Enable Disable time synchronization by Network Time protocol page to enable or disable time synchronization by Network Time protocol Note If you are not familiar with the time configuration procedures detailed in this section contact your cable service provider before you attempt to change any of the...

Page 62: ...reless Home Gateway Setup Basic Settings Enable Disable Time Synchronization by Network Time Protocol Page Example The following illustration is an example of the Basic Settings Enable Disable time synchronization by Network Time protocol page ...

Page 63: ... date of the last successful time update Time Zone Displays the current time zone The drop down list allows you to select your local time zone Daylight Saving Time Allows you to adjust the time during periods when Daylight Saving Time is in effect Check the Enable box to enable or disable this setting Note If the offset for Daylight Savings Time is other than 60 minutes enter the offset in the min...

Page 64: ...work settings using the Setup Basic Settings Network Configuration page Note If you are not familiar with the network configuration procedures detailed in this section contact your cable service provider before you attempt to change any of the wireless home gateway default network configuration settings Click Network Configuration in the Basic Settings section of the Setup page to access the Setup...

Page 65: ...8 Rev B 65 How Do I Configure the Wireless Home Gateway Setup Basic Settings Network Configuration Page Example The following illustration is an example of the Setup Basic Settings Network Configuration page ...

Page 66: ...he PCs in your private local area network to access the Internet Subnet Mask Displays the subnet mask for your WAN port This address is automatically assigned to your WAN port by your ISP except when a static IP address is set up as described later in this table Gateway IP Displays a Gateway IP address for your WAN port This address is automatically assigned to your WAN port by your ISP except whe...

Page 67: ...ry DNS static IP only Manual entry is required Your ISP will provide the information for you to enter into this field Function Keys The following function keys appear on the Setup Basic Settings Network Configuration page Key Description Renew WAN IP Address Lease Forces a release and renewal of your WAN IP address Apply Saves the values you enter into the fields without closing the screen Configu...

Page 68: ...68 4015258 Rev B How Do I Configure the Wireless Home Gateway Setup Basic Settings IPManagement Page Example The following illustration is an example of the Setup Basic Settings IP Management page ...

Page 69: ...ber of CPEs Enter the maximum number of devices allowed to connect to the Private LAN Note The Factory Default is 245 The maximum number of devices is 253 This is the combined total of addresses reserved for static IP addresses for example the sum of the IP addresses between 2 and the value entered in the Starting Local Address field and the value entered in the Number of CPEs field Note The sum o...

Page 70: ...connected to your local network Reserving IP addresses is useful in making sure that there are no IP address conflicts on the network for example two devices using the same IP address Another example when using DMZ Host the IP address for the DMZ Host should always have the same IP address Note If you are not familiar with the Fixed CPE IP Assignment procedures detailed in this section contact you...

Page 71: ...c Settings Fixed CPE IP Assignment page Field Name Description MAC Address The MAC address of the PC or device for example a printer for which you want to reserve a specific IP address on the network Assign to IP The IP address you assign to the PC or device for which you want to reserve a specific IP address on the network Only MAC addresses within the range of the gateway s DHCP address pool can...

Page 72: ...e Gateway Modem Use the Setup Basic Settings Restart Cable Modem page to restart your cable modem Click Restart Modem in the Basic Settings section of the Setup page to access the Basic Settings Restart Cable Modem page Click Reboot Cable Modem to restart the gateway modem Note Restarting your gateway modem does not reset any of the settings Setup Basic Settings Restart Cable Modem Page Example Th...

Page 73: ...n of the Setup page to access the Setup Basic Settings Save RG Configuration to Local PC page Setup Basic Settings Save RG Configuration to Local PC Page Example The following illustration is an example of the Setup Basic Settings Save RG Configuration to Local PC page To Save your current setting to your computer click the floppy disk icon in the lower portion of the screen You will be prompted t...

Page 74: ...to change any of the wireless home gateway default advanced options settings Click Options in the Advanced Settings section of the Setup page to access the Setup Advanced Settings Options page SetupAdvanced Settings Options Page Example The following illustration is an example of the Setup Advanced Settings Options page SetupAdvanced Settings Options Page Description The following table provides a...

Page 75: ... Remote Config Management box on the Setup Advanced Settings Options page To access your gateway from a remote location you must also know the WAN IP address of the gateway To find the WAN IP address go to the Network Configuration page under Basic Settings You will find the gateway s WAN IP address list on this page Enter the WAN IP address of your gateway into the address field of any Web browse...

Page 76: ...amiliar with the advanced settings detailed in this section contact your cable service provider before you attempt to change any of the wireless home gateway default advanced IP filtering settings Click IP Address Filtering in the Advanced Settings section of the Setup page to access the Setup Advanced Settings IP Filtering page SetupAdvanced Settings IPFiltering Page Example The following illustr...

Page 77: ... filters These filters allow you to deny or block access to the Internet by the individual MAC addresses listed in the table You can also prevent individual PCs from sending outgoing TCP UDP traffic to the WAN using their MAC address Note If you are not familiar with the advanced settings detailed in this section contact your cable service provider before you attempt to change any of the wireless ...

Page 78: ...78 4015258 Rev B How Do I Configure the Wireless Home Gateway SetupAdvanced Settings MAC Filtering Page Example The following illustration is an example of the Setup Advanced Settings MAC Filtering page ...

Page 79: ...ect Pass to allow Internet access only to the MAC addresses of the devices you list in the table Any MAC addresses not listed in the table will be denied Internet access Configuring and Enabling TCPand UDPPort Filters Use the Setup Advanced Settings Port Filtering page to configure and enable TCP and UDP port filters These filters prevent a range of TCP UDP ports from accessing the Internet You ca...

Page 80: ...llowing illustration is an example of the Setup Advanced Settings Port Filtering page SetupAdvanced Settings Port Filtering Page Description Use this page to enter and enable the desired port filtering ranges and protocols in the appropriate fields and then click Apply to apply and save your new port filtering settings ...

Page 81: ...fying the mapping of TCP UDP ports to a local PC You must also set up a fixed private LAN IP address for the destination device Note If you are not familiar with the advanced settings detailed in this section contact your cable service provider before you attempt to change any of the wireless home gateway default advanced port forwarding settings Click Port Forwarding in the Advanced Settings sect...

Page 82: ... 4015258 Rev B How Do I Configure the Wireless Home Gateway SetupAdvanced Settings Port Forwarding Page Example The following illustration is an example of the Setup Advanced Settings Port Forwarding page ...

Page 83: ...ers Use the Setup Advanced Settings Port Triggers page to configure TCP UDP port triggers Port triggering is similar to port forwarding but is dynamic In other words the system does not hold the ports open indefinitely For example when the wireless home gateway detects outgoing data on a specific IP port number set in the Trigger Range the resulting ports set in the Target Range will open for inco...

Page 84: ...84 4015258 Rev B How Do I Configure the Wireless Home Gateway SetupAdvanced Settings Port Triggers Page Example The following illustration is an example of the Setup Advanced Settings Port Triggers page ...

Page 85: ...in the Enable field 3 In the second row enter 3074 in both Start Port and End Port fields 4 In the same row as the second entry select Both and then select the box in the Enable field 5 Click Apply to apply and save your new port forwarding settings Configuring the DMZ Host Use the Setup Advanced Settings DMZ Host page to configure an IP address that is visible to the WAN DMZ hosting is commonly r...

Page 86: ...e Internet You may configure only one PC to be the DMZ host DMZ is generally used for PCs running problem applications that use random port numbers and do not function correctly with the specific port triggers or port forwarding setups described earlier in this guide After entering a DMZ Address click Apply to apply and save your new DMZ Host setting Configuring Firewall Protection Use the Setup F...

Page 87: ...4015258 Rev B 87 How Do I Configure the Wireless Home Gateway Setup Firewall Options Page Example The following illustration is an example of the Setup Firewall Options page ...

Page 88: ...that are sent unsolicited to devices in your private network from the Internet These applets run automatically when they are received by a PC Filter ActiveX Enables disables ActiveX controls This feature helps to protect the devices in your private network from irritating or malicious ActiveX controls that are sent unsolicited to devices in your private network from the Internet These ActiveX cont...

Page 89: ... special setup or manual port configuration Configuring Firewall Event Logging and E mailAlerts Use the Setup Firewall Event Logging page to access the firewall event log and allows you to enter your e mail address in order for you to receive e mail alerts related to firewall attacks by hackers Note If you are not familiar with the settings detailed in this section contact your cable service provi...

Page 90: ...all Event Logging page shows events captured by the firewall The log displays the following items Description of the event Number of events that have occurred Last occurrence of an event Target and source addresses You can configure the system to e mail log events to the administrator in order for the administrator to monitor the firewall This section describes the section headings and fields desc...

Page 91: ...ewall Count Displays the number of times the event has been detected Last Occurrence Displays the time the last occurrence of this event was detected Target Displays the IP address of the device in your private local network to which the event was directed along with the IP port number targeted by the event Source Displays the IP address of the Internet based source of the event along with the IP ...

Page 92: ...al controls Note If you are not familiar with the settings detailed in this section contact your cable service provider before you attempt to change any of the wireless home gateway default parental control settings Click User Setup in the Parental Control section of the Setup page to access the Setup Parental Control User Setup page Setup Parental Control User Setup Page Example The following ill...

Page 93: ...r the name of the user and click the Add User button to add the user to the list User Settings Allows you to edit a user profile by using the drop down menu to edit a user profile The drop down menu allows you to recall the profile to be edited User names and passwords are case sensitive Make sure to check the Enable box to activate the user profile If a profile is not active that user will not ha...

Page 94: ... 0 zero to prevent session timeout Inactivity time 60 minutes factory default Enter the amount of time during a user session where there is no Internet access activity indicating that the user is no longer online If the inactivity timer is triggered the user session will be closed automatically In order to regain Internet access the user must log in again with their User Name and Password Note Set...

Page 95: ...block certain Internet content and certain Web sites Note If you are not familiar with the settings detailed in this section contact your cable service provider before you attempt to change any of the wireless home gateway default parental control settings Click Basic Rules in the Parental Control section of the Setup page to access the Setup Parental Control Basic Setup page ...

Page 96: ...96 4015258 Rev B How Do I Configure the Wireless Home Gateway Setup Parental Control Basic Setup Page Example The following illustration is an example of the Setup Parental Control Basic Setup page ...

Page 97: ...ictions Rule Settings Allows you to edit a content rule by using the drop down menu to recall the rule to be edited To remove a user profile use the drop down menu to select the rule to be removed and click on the Remove Rule button Keyword List Allows you to create a list of keywords Any attempt to access a URL that contains any of the keywords in this list will be blocked by the gateway Blocked ...

Page 98: ...ained in the URLs used to access those Internet sites Domain blocking allows you to restrict access to Web sites based on the site s Domain Name The Domain Name is the portion of the URL that precedes the familiar COM ORG or GOV extension Keyword blocking allows you to block access to Internet sites based on a Keyword or text string being present anywhere in the URL not just in the Domain Name Not...

Page 99: ...ar with the settings detailed in this section contact your cable service provider before you attempt to change any of the wireless home gateway default parental control settings Click Advanced Rules in the Parental Control section of the Setup page to access the Setup Parental Control Advanced Settings page Setup Parental Control Advanced Settings Page Example The following illustration is an exam...

Page 100: ... your gateway The process is extremely fast and does not affect the time it takes to bring up Internet sites on your browser If a category or categories is selected from the rating service category list then access to any Internet site that has a rating that matches the selected category will be blocked by the gateway Subscription Status Displays the following information regarding your subscripti...

Page 101: ...ic to and from specific network devices based on day of week and time of day settings that you select Note If you are not familiar with the settings detailed in this section contact your cable service provider before you attempt to change any of the wireless home gateway default parental control settings Click Time of Day Rules in the Parental Control section of the Setup page to access the Parent...

Page 102: ...ess home gateway uses the network time of day clock that is managed by your data service provider The time of day clock must be accurate and represent the time of day in your time zone for this feature to operate properly Verify that the Status and Set Time pages reflect the correct time of day If they do not reflect the correct time of day contact your data service provider You can also adjust yo...

Page 103: ... and time Remove Removes the selected filter from the Time of Day filter list Apply Saves all additions edits and changes Configure Parental Control Event Reporting Use the Setup Parental Control Event Log page to view events captured by the parental control event reporting feature Note If you are not familiar with the settings detailed in this section contact your cable service provider before yo...

Page 104: ...s descriptions of the Setup Parental Control Event Log page This page allows you to track by user any attempts made by that user to access Internet sites that are restricted Field Name Description Last Occurrence Displays the time of the most recent attempt to access a restricted Internet site Target Displays the URL of the restricted site User Displays the user who attempted a restricted site Sou...

Page 105: ...led in this section contact your cable service provider before you attempt to change any of the wireless home gateway default antivirus settings Click Antivirus Setup in the Virus Protection section of the Setup page to access the Setup Virus Protection Antivirus Setup page Setup Virus Protection Antivirus Setup Page Example The following illustration is an example of the Setup Virus Protection An...

Page 106: ... you are not familiar with the advanced settings detailed in this section contact your cable service provider before you attempt to change any of the wireless home gateway default wireless basic settings Click Basic in the Wireless section of the Setup page to access the Setup Wireless Basic page Setup Wireless Basic Page Example The following illustration is an example of the Setup Wireless Basic...

Page 107: ...try Allows you to select the country in which you are using your access point New Channel 1 11 Allows setting a communications channel for your access point Note Wireless networking channels overlap Channels 1 6 and 11 do not overlap with each other For best performance select one of these channels If there are other access points in use in the area select one of these channels that is farthest aw...

Page 108: ... the Wireless section of the Setup page to access the Setup Wireless Security page Important Your wireless home gateway ships from the factory with 128 bit WEP encryption enabled to provide you with a basic level of wireless network security To gain initial access to your wireless network select 128 bit WEP encryption on your computer s wireless adapter and enter the 128 bit encryption key to matc...

Page 109: ...ation is an example of the Setup Wireless Security page Setup Wireless Security Page Description This section describes the section headings and fields descriptions of the Setup Wireless Security page Note If you make changes in the Setup Wireless Security page click Apply to apply and save your wireless security settings ...

Page 110: ...red Key Allows you to set a WPA Pre Shared encryption key Enter a text string in this field The text string or phrase is used to generate a unique set of encryption keys for your network Use this string to set up wireless devices in your network The PSK can be either a text string or a 64 character hexadecimal number The text string must be an ASCII character string with a minimum of 8 characters ...

Page 111: ...etwork Authentication Data Encryption Allows you to enable data encryption to help secure the data that is sent over your wireless network WEP 128 bit factory default 128 bit or 64 bit static key data encryption can be selected when the network is configured to have no authentication 128 bit static key data encryption is automatically selected when 802 1x network authentication is enabled Note Sta...

Page 112: ...associated with entering entry of large numbers 64 Bit Keys 1 through 4 Select these keys for use with Encryption Mode set to 64 bit encryption Enter 5 byte values for a Key You do not have to set all four Keys Only one Key is used for a home network Each value is represented in hexadecimal Use only these numbers or letters 0 1 2 3 4 5 6 7 8 9 a b c d e and f to set up your encryption keys Note It...

Page 113: ...mistaken for the number 8 Using lowercase characters minimizes the risk of confusing characters when copying keys from one device to another Uppercase characters will automatically be converted to lowercase when the key or keys are applied and saved to memory Use two numbers or letters in each box Record your Key values You will need these Key values when you set up your client wireless adapter Th...

Page 114: ...all four key locations Apply Saves all additions edits and changes Configuring Wireless Data Rates and WiFi Thresholds Use the Setup Wireless Advanced page to configure your WAP data rates and wireless fidelity WiFi thresholds Note If you are not familiar with the advanced settings detailed in this section contact your cable service provider before you attempt to change any of the wireless home ga...

Page 115: ...hange the default wireless settings that are shown in the preceding illustration unless you are instructed to do so by your cable service provider Setup Wireless Advanced Page Description This section describes the section headings and fields descriptions of the Setup Wireless Advanced page Note If you make changes in the Setup Wireless Advanced page click Apply to apply and save your wireless adv...

Page 116: ...11b wireless networks 54g Protection Allows you to prioritize 802 11g communication when there is a mix of 802 11b and 802 11g devices in the wireless network using one of the following options Auto factory default Maximize 802 11g performance in networks with a mix of 802 11b and 802 11g wireless client devices Off Maximum performance Networks with 802 11g only wireless client devices Rate Allows...

Page 117: ...ast messages The DTIM Interval should be left at 3 ms for compliance with most client cards Fragmentation Threshold Allows you to set the fragmentation threshold This threshold should be set equivalent to the maximum Ethernet frame size allowable on the link including overhead 1536 bytes Lesser settings can damage data throughput as large frames could be fragmented or collisions could occur The fa...

Page 118: ...s and field descriptions of the Setup Wireless Access Control page Field Name Description Access restriction When encryption is enabled this selection allows you to choose one of the following options from the drop down list Disable factory default No access restrictions based on MAC address of wireless access devices Allow Allows wireless access to only the MAC addresses listed in the Access List...

Page 119: ... Access List Displays the MAC address of the clients that are subject to wireless access control Connected Clients Displays the Host Name IP Address and Client ID of wireless clients that are connected to associated with the gateway modem Function Keys The following function keys appear on the Setup Firewall Event Logging page Key Description Apply Applies and saves the values you enter into the f...

Page 120: ...per configuration of all hardware and software settings Contact your cable telephony service provider for more information about installation Q Can I use my existing phone number with the wireless home gateway A Telephone numbers are portable in some areas Contact your telephone service provider for more information about using an existing telephone number Q Do I automatically receive high speed I...

Page 121: ... at the same time A Absolutely Telephone service is provided separately from Internet data services Internet surfing and other data services do not affect the quality of your telephone calls If these services are enabled by your cable service provider you can make telephone calls and surf the net at the same time ...

Page 122: ...working here but does not work at other locations in the home a professional may need to diagnose and repair a problem with your telephone wiring Verify that the phone company has removed the previous telephone service from your home telephone wiring Your telephone service may not be enabled from your cable telephony service provider Contact your cable telephony service provider for more informati...

Page 123: ...odem A Yes A single wireless home gateway will theoretically support up to 253 Ethernet devices utilizing user supplied Ethernet hubs or routers that you can purchase at your local PC or office supply retailer Another user at your location can simultaneously connect to the USB port on the wireless home gateway Contact your service provider for further assistance Common Troubleshooting Issues I don...

Page 124: ...me gateway will not function properly Contact your cable service provider to determine whether you are using the correct cable Verify that you have followed the procedures in How Do I Troubleshoot My Internet Service Installation on page 33 Your NIC card or USB interface may be malfunctioning Refer to the troubleshooting information in the NIC or USB documentation provided with the device ...

Page 125: ...d that you are using the correct cables Verify that your cable service is active and that it supports two way service Verify that your TCP IP is properly installed and configured if you are using the Ethernet connection Verify that you have followed the procedures in How Do I Install USB Drivers on page 23 if you are using the USB connection Verify that you have called your service provider and gi...

Page 126: ...ower applied on page 127 Front Panel LED Status Indicators During Initial Power Up Calibration and Registration Step 1 2 3 4 5 6 7 Front Panel Indicator Self Test Downstream Scan Downstream Signal Lock Ranging Requesting IP Address Registering Registration Completed 1 POWER ON ON ON ON ON ON ON 2 DS ON BLINKING ON ON ON ON ON 3 US ON OFF OFF BLINKING ON ON ON 4 ONLINE ON OFF OFF OFF OFF BLINKING O...

Page 127: ...NKS When only one Ethernet or USB device is connected and data is being transferred between the consumer premise equipment CPE and the wireless home gateway OFF When no devices are connected to either the Ethernet or USB ports NOTE With both Ethernet and USB devices connected to the modem at the same time when data is being transferred through only one of the devices Ethernet or USB the indicator ...

Page 128: ...ons to show when you have been denied network access Front Panel LED Status Indicators During Special Conditions Front Panel Indicator Network Access Denied 1 POWER Slow Blinking 1 time per second 2 DS Slow Blinking 1 time per second 3 US Slow Blinking 1 time per second 4 ONLINE Slow Blinking 1 time per second 5 LAN 1 through LAN 4 Slow Blinking 1 time per second 6 WIRELESS On 7 TEL1 Off 8 TEL2 Of...

Page 129: ...t any time without notice This document is not to be construed as conferring by implication estoppel or otherwise any license or right under any copyright or patent whether or not the use of any information in this document employs an invention claimed in any existing or later issued patent Copyright 2006 2012 Cisco and or its affiliates All rights reserved Printed in the United States of America ...

Page 130: ...tion of this firmware or any portion of it without express written consent is prohibited FCC Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment To maintain compliance with the FCC RF exposure guidelines this equipment should be installed and operated with minimum distance of at least 7 8 in 20cm from all persons ...

Page 131: ...4015258 Rev B 131 For Information For Information IfYou Have Questions If you have technical questions contact your local cable service provider ...

Page 132: ...es various trademarks of Cisco Systems Inc Please see the Notices section of this document for a list of the Cisco Systems Inc trademarks used in this document Product and service availability are subject to change without notice 2006 2012 Cisco and or its affiliates All rights reserved May 2012 Printed in USA Part Number 4015258 Rev B ...

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