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Chapter 2 Customizing DVR Services

4011411 Rev B

Ways to Customize DVR Service

Tables in this section describe the ways you can customize the behavior of DVR

services. To customize a behavior shown in these tables, refer to the appropriate

procedure that appears later in this chapter.

Custom DVR Behaviors

The following table describes the ways that you can customize the behavior of the

DVR service to meet your business needs.

Subscriber Impact

DVR Behavior

Default Behavior

Custom Behavior

Record From Quick

Settings Menu

The default behavior of the DVR

service does not provide a recording

option in the Quick Settings menu.

When customized, a recording option

appears in the Quick Settings menu,

similar to the example shown here.

Recording Control

Subscribers who have a DVR can

automatically record most services

when the DVR service has been set

up properly. Applications such as

video-on-demand (VOD) cannot be

recorded.

When customized, you can prevent

subscribers from recording a specific

service, such as VOD. When

customized, the following message is

displayed when subscribers attempt to

record a non-recordable service:

ATTENTION: Recording feature not

available on this channel.

Summary of Contents for DVR

Page 1: ...4011411 Rev B DVR Configuration Guide ...

Page 2: ......

Page 3: ...Please Read Important Please read this entire guide If this guide provides installation or operation instructions give particular attention to all safety statements included in this guide ...

Page 4: ...ght to change this publication at any time without notice This document is not to be construed as conferring by implication estoppel or otherwise any license or right under any copyright or patent whether or not the use of any information in this document employs an invention claimed in any existing or later issued patent Copyright 2007 2012 Cisco and or its affiliates All rights reserved Printed ...

Page 5: ...Recorded List when Tuning to the DVR Channel 19 First Runs Recording Option Allow Subscribers the Option to Record First Runs of a Program Not Reruns 21 Power Save Disable the Power Save Feature 26 Stand Alone Authorization Authorize DVRs for Stand Alone Mode 28 Enable Block Title Prevent Titles of Recordings Blocked by the Parental Control Feature From Showing 34 Chapter 3 Testing DVR Services 37...

Page 6: ...Contents iv 4011411 Rev B Appendix A EID Conversion Table 55 Converting a Package EID from Hexadecimal to Decimal 56 Index 57 ...

Page 7: ...l set top boxes such as the Parental Controls feature For instructions on customizing common features refer to Enhancing Your Subscribers Experience SARA Configurable Options User Guide Audience This document is written for the following personnel involved in setting up and operating a Digital Broadcast Delivery System DBDS DBDS and DNCS Digital Network Control System system administrators DBDS an...

Page 8: ...tarted With the Explorer 8000 and 8000HD DVR part number 740246 Getting Started With the Explorer 8300 and 8300HD DVR part number 4004007 Guide to Using Your Digital Video Recorder in Stand Alone Mode part number 4011416 LogoTool Software User s Guide part number 4000820 Separable Security Host Staging Guide part number 736107 Document Version This is the second release of this document ...

Page 9: ... package are enabled for DVR service To use DVR service subscribers must have any of the following Cisco set top boxes Explorer 8000 8000HD 8240 8240HD 8300 8300HDC or 8300MR Home Entertainment Servers In addition current software must be installed on these devices Contact Cisco for information on the latest software release 1 Chapter 1 Enabling DVR Service In This Chapter Procedure Overview 2 Add...

Page 10: ... you know the package name that your billing system uses to enable or disable the DVR service If you do not know the name contact your billing system operator to obtain the correct package name Overview of Enabling DVR Service The following tasks summarize how to enable DVR service with conditional access Note The rest of this chapter provides detailed instructions for each task summarized in this...

Page 11: ...ng a DVR Service to the SAM on page 5 2 On the DNCS Administrative Console click the DNCS tab and then select the System Provisioning tab 3 Click Package The Package List window opens 4 Does a DVR package appear in the Package List window If yes a DVR package has already been added to the DNCS Go to step 8 If no you need to add a DVR package to the DNCS 5 On the File menu select New The Set Up Pac...

Page 12: ... Package List window select the package you will use to authorize DVR service From the Package List window select the package you will use to authorize DVR service 9 Click File and then select Open The Set Up Package window opens for the package you selected 10 Record the number shown in the EID field here _________________________ Note The number shown in the EID field is in hexadecimal format 11...

Page 13: ...escription up to 5 alphanumeric characters for the DVR service such as DVR Subscribers see the short description in the channel banner when DVR service is activated Long Description Enter a long description up to 32 alphanumeric characters for the DVR service This information is for your use only Subscribers will not see the text that you enter here Application URL Enter one of the following URLs ...

Page 14: ...ld 5 Click Save to save the service information in the DNCS database and close the Set Up SAM Service window The SAM Service List window updates to include the new service with its system assigned service ID and application URL tag 6 Record the service name here __________________________________ Note You need this name as you continue to set up the service 7 Add DVR service to Channel Maps Go to ...

Page 15: ...whenever subscribers tune to the DVR channel However you can customize DVR service so that DVRs display the Recorded List whenever subscribers tune to the DVR channel For more information go to Customizing DVR Services on page 11 Non DVRs without the DVR package display a Not Authorized barker whenever subscribers tune to the DVR channel Non DVRs with the DVR package display a black screen when su...

Page 16: ...ice moves from the Available Services field to the Channel Slot field you selected 8 Click Save to save the channel map information in the DNCS database and close the Set Up Display Channel Map window By default the system waits 20 minutes to build new channel maps However the amount of time that elapses between a change to a channel map and the time that a new channel map is built and broadcast t...

Page 17: ...lly enabled DVR service continue preparing the DVR service for use in one of the following ways If you want to customize DVR service so that it meets your business needs go to Customizing DVR Services on page 11 If you do not want to customize DVR service and will use the default settings go to Testing DVR Services on page 37 Note For a description of the DVR service default settings go to Customi...

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Page 19: ...om Quick Settings Menu Allow Subscribers to Record a Program from the Quick Settings Menu 16 Recording Control Prevent Subscribers from Recording a Service 17 DVR Channel Display Display the Recorded List when Tuning to the DVR Channel 19 First Runs Recording Option Allow Subscribers the Option to Record First Runs of a Program Not Reruns 21 Power Save Disable the Power Save Feature 26 Stand Alone...

Page 20: ...ior Record From Quick Settings Menu The default behavior of the DVR service does not provide a recording option in the Quick Settings menu When customized a recording option appears in the Quick Settings menu similar to the example shown here Recording Control Subscribers who have a DVR can automatically record most services when the DVR service has been set up properly Applications such as video ...

Page 21: ...annel When customized the Recorded List screen as shown here displays when subscribers tune to the channel that provides DVR service Custom Logo for DVR Screens msologonotipg rle When a DVR screen displays for example the Recorded List screen no logo appears in the Information area of the screen as shown in the following example When customized the configured logo appears in the Information area o...

Page 22: ...on a particular channel Power Save Feature By default the Power Save feature is enabled for DVR service When this feature is enabled a DVR spins down the hard disk drive and activates a screen saver after any 15 minute period of inactivity that occurs between 1 a m and 6 a m When customized the Power Save feature is disabled for a DVR To disable the Power Save feature contact Cisco Services for as...

Page 23: ...ers are able to take their DVRs with them when away from home and use the set tops to watch recordings Title Block Note The default setting for this feature is disabled When disabled DVRs show the titles of programs that have been blocked by the Parental Control feature SR 2 7 3 7 or 4 2 allows you to change this default When this feature is disabled the SARA client allows the titles of recordings...

Page 24: ...rt number 4002178 1 On the DNCS Administrative Console select the Server Applications tab 2 Click DHCT Config The DHCT Configure Prompt window opens 3 To provide all DVRs in your system with this custom behavior click Global The Set Up Global DHCT Configuration window opens 4 Select the Quick Settings tab The Quick Settings tab appears in the forefront 5 If necessary click the Has Record option to...

Page 25: ... available on this channel Important You should disable the DVR functionality for any services that you do not want subscribers to record Preventing Subscribers from Recording a Service 1 From the SAM Service List window highlight the service that you do not want subscribers to record 2 Click File and then select Open The Set Up SAM Service window opens with information about the service you selec...

Page 26: ...do not want subscribers to record 6 Do you need to customize other aspects of DVR service If yes continue customizing the service by following the appropriate procedure in this chapter If no verify that DVR service functions according to the customizations you have made Go to Testing DVR Services on page 37 ...

Page 27: ... List displays instead of the default screen whenever subscribers tune to the DVR channel Otherwise the generic DVR service screen displays whenever subscribers tune to the DVR channel Displaying the Recorded List when Tuning to the DVR Channel 1 On the DNCS Administrative Console click the Application Interface Modules tab 2 Click SAM Service The SAM Service List window opens 3 Click File and the...

Page 28: ...rvice information in the DNCS database and close the Set Up SAM Service window The SAM Service List window updates to include the new service with its system assigned service ID and application URL tag As a result the Recorded List now displays whenever subscribers tune to the DVR channel 6 Do you need to customize other aspects of DVR service If yes continue customizing the service by following t...

Page 29: ...ms not flagged as reruns by placing a first run NEW icon beside the program Because the First Runs recording feature records only programs idenfied with the NEW icon the First Runs recording feature may not perform as expected Using the IPG editor for verification ensures that the First Runs feature will perform as expected Checking for Rerun Feature Support Follow these instructions to check that...

Page 30: ...use this feature records any episodes of a selected program flagged with the NEW icon When Rerun is not selected as shown here the first run NEW icon appears in the Program Guide beside the program 9 Is Rerun selected If yes repeat this procedure for several programs to ensure that the data provider is consistently enabling this feature When you are satisfied that the data provider is sending the ...

Page 31: ...n filtering using either of the following methods Open access global method Enables first run filtering for all subscribers who have a DVR Conditional access package method Enables first run filtering for only those subscribers who have been authorized for the FRDA first run data available package and who have a DVR Before You Begin If you are enabling first run filtering with conditional access m...

Page 32: ... the First Runs recording option The name that you enter here must exactly match the package name that your billing system uses Note If necessary contact your billing system operator to obtain the correct package name Duration Leave the default value of Unlimited 6 Click Save to save this package in the DNCS database and close the Set Up Package window The package appears in the Package List windo...

Page 33: ...ovide all subscribers who have a DVR with this feature enter dummyURL Controlled access package method To provide this feature only to subscribers who have a DVR and who are authorized for the FRDA package enter dummyURL EID replacing the symbol with the decimal equivalent of the EID for the FRDA package Note To obtain this number refer to step 12 of the previous procedure Adding an FRDA Package t...

Page 34: ...ectancy of DVRs When the Power Save feature is enabled the SARA client starts monitoring for user activity beginning at 1 a m If no activity is detected for 10 minutes the client displays a message that notifies the subscriber that their DVR will automatically enter power save mode in 5 minutes After the additional 5 minutes elapse with no user activity the Power Save feature spins down the hard d...

Page 35: ...ave some subscribers who request that the Power Save feature be disabled we can provide a mechanism for you to disable the feature Contact Cisco Services for assistance Important Sites using the Pioneer Passport or other resident applications should contact their application vendor for information on how their application allows for hard disk spin down and power saving on the DVR ...

Page 36: ...Alone Mode Stand alone mode allows subscribers to play DVR recordings without an active connection to a DBDS network Subscribers who want to use their DVR to watch recordings while away from home will enjoy this feature To take advantage of the stand alone feature subscribers need their DVR a TV and cables to connect the DVR to the TV To notify subscribers that the DVR is in stand alone mode the S...

Page 37: ...urrent location As part of the disconnection process the RF cable is disconnected from the CABLE IN port on the back of the set top so that the set top cannot communicate with the DBDS network When the set top is in its new location the subscriber connects the set top to the TV connects the TV and set top to a power source and presses the Power button on the front panel of the set top to reboot th...

Page 38: ...M stand alone flag to match the stand alone authorization as indicated by the network and then disables the stand alone mode How Do IAuthorize a DVR for Stand Alone Mode This section summarizes the process required to authorize a set top for stand alone mode For detailed instructions start with Adding a Package to Control Subscriber Access to the Stand Alone Mode on page 31 1 If the service provid...

Page 39: ...illing system will use to authorize this feature If you do not know the name contact your billing system operator to obtain the correct package name Adding a Package to Control Subscriber Access to the Stand Alone Service 1 On the DNCS Administrative Console click the DNCS tab and then select the System Provisioning tab 2 Click Package The Package List window opens 3 On the File menu select New Th...

Page 40: ... Service window opens 4 Follow these instructions to enter data in the fields of the Set Up SAM Service window Service Name Enter a name for the service such as Stand Alone Short Description Enter _SCIW Important You must enter _SCIW for the Short Description Otherwise your system will be unable to support stand alone authorization Long Description Enter a long description for the stand alone feat...

Page 41: ...information in the DNCS database and close the Set Up SAM Service window The SAM Service List window updates to include the new service with its system assigned service ID and application URL tag DVRs are now authorized for stand alone mode 6 Do you need to customize other aspects of DVR service If yes continue customizing the service by following the appropriate procedure in this chapter If no ve...

Page 42: ...Recordings Blocked by the Parental Controls Feature From Showing Use one of the following methods to enable the Block Title setting When this setting is enabled the SARA client prevents the titles of recordings that have been blocked by the Parental Control feature from showing in the Recorded List Scheduled Recordings and Recorded Program Options screens Staging Defaults Method Enable the Block T...

Page 43: ...ct the IPG tab The IPG tab moves to the forefront 6 On the IPG tab click to enable the setting Block Titles of Blocked Programs The Block Titles of Blocked Programs box changes from gray to yellow and the setting is shown in bold to indicate that it has been changed from its original setting and that it will be sent to the DVR Note Because all changed settings are sent to the DVR settings remain i...

Page 44: ......

Page 45: ...how to test DVR services on a DVR in your headend to ensure that each service functions according to your customized settings 3 Chapter 3 Testing DVR Services In This Chapter Before You Begin 38 Quick Steps for Experienced Users 39 Testing DVR Services 40 ...

Page 46: ...3 Testing DVR Services 38 4011411 Rev B Before You Begin Before you begin make sure that you have any one of the following for the DVR that you will use to test DVR services MAC address IP address Serial number ...

Page 47: ...sis according to the setting for the SAM Update Timer The default time for the timer setting is every 20 minutes However you can verify the amount of time your system allows by checking the Update Timer setting in the SAM Configuration window DNCS Administrative Console Applications Interface Modules tab SAM Config 2 Provision a DVR in your headend for the DVR service Note To provision a DVR add t...

Page 48: ...sioning a DVR for Services Follow these instructions to provision a DVR in your headend for all the services you might test DVR and stand alone service 1 Is your billing system able to add the packages for the services you are testing to the DVR you are using for testing If yes ask your billing system to add appropriate packages to the DVR you are using for testing After the billing system adds th...

Page 49: ...et Up DHCT window and return to the DHCT Provisioning window 11 Click Cancel to close the DHCT Provisioning window and return to the DNCS Administrative Console 12 Now that you have provisioned the DVR in your headend for the services you want to test verify that the services function according to your customized behaviors Go to Verifying the Service Setup on page 41 Verifying the Service Setup Fo...

Page 50: ...vice The DVR should prevent you from recording the service and should display the following message ATTENTION Recording feature not available on this channel First Runs Recording Behavior Set up the All Episodes feature to record an episode that is being rerun The DVR should not record an episode that is being rerun Power Save Behavior Verify that the test set top remains powered on during any 15 ...

Page 51: ...p the DNCS support the HDD test and instructions for verifying that the procedures were performed successfully Finally so that you have an idea of how the HDD test is used the process that staging technicians use to perform the HDD test is briefly described 4 Chapter 4 Supporting the Hard Disk Drive Test In This Chapter What Is the HDD Test 44 Setting Up the DNCS to Support the HDD Test 45 How Do ...

Page 52: ...5 The HDD test allows staging and installation technicians to determine the health of hard drives in the following set top models Explorer 8000 and 8000HD Explorer 8240 and 8240HD Explorer 8300 8300HD and 8300HDC What DNCS ChangesAre Required to Support the HDD Test As the following procedure summarizes to support the HDD test an HDD Test server must be added to the BFS In addition a file that con...

Page 53: ...t of Band Important Multi site RCS enabled systems must add the server to only the Site AllSites Administration window Adding a server to the BFS Administration window of individual sites and to the Site AllSites Administration window causes the server to fail Note To define these characteristics display the Authorize BFS Server window by following the quick path for your system configuration Sing...

Page 54: ...ure can be used for systems that support multiple sites RCS enabled or single sites 1 On the DNCS Administrative Console select the Application Interface Modules tab 2 Click BFS Admin Choose one of the following options For single site systems the Site DNCS BFS Administration window opens Click File and select All Sites For multiple site RCS enabled systems the Please Select a Site window opens 3 ...

Page 55: ...t server has been added to the BFS As a result the hddtest server shows in the Server Name list similar to the following example 7 Click File and select Close to close the window 8 Continue setting up the BFS to support the HDD Test by registering the HDD Test server with the BFS client Go to Registering the HDD Test Server with the BFS on page 49 ...

Page 56: ...perienced users may prefer to follow this summary Users who require step by step instructions should go to Verifying the Success of the HDD Test Server on page 48 1 Reboot a DVR in your headend that meets the following specifications For Explorer 8000 8010 or 8300 DVRs DVR 1 5 2 1404 or later is installed on the DVR For Explorer 8300HDC DVRs DVR 1 5 3 or later is installed on the DVR The DVR is co...

Page 57: ...ssage indicator blinks quickly press the key to activate the Staging Toolkit Note To activate the Staging Toolkit you must press the key while the message indicator is blinking The message indicator blinks for about 13 seconds 6 When the DVR display changes from displaying the time to displaying the EMM count for example E 00 the Staging Toolkit is active 7 Press the Last key three times to start ...

Page 58: ...4 Enter the following data into the fields of the Set Up Server window Click the Server Name arrow and select hddtest Click the 2 way Mode option From the Available Sources list select Out of Band Click Add Result The Set Up Server window is configured as shown in the following example 5 Click Save to save your changes and close the Set Up Server window The hddtest server has been registered with ...

Page 59: ...ns 3 Follow these instructions to enter data into the fields of the Set Up File window Click in the File Name field and type testparam cfg Click the Source Name arrow and select Out of Band Click in the File Path field and type dvs resapp Tools testparam cfg Result The Set Up File window is configured as shown in the following example 4 Click Save to save your changes and close the Set Up File win...

Page 60: ...ile the HDD test utility runs The test takes only a few minutes to complete When the HDD test is complete the result of the test is shown on the front panel of the set top Hard drives that meet performance specifications show PASS on the front panel display Hard drives that do not meet performance specifications show a four digit failure code on the front panel display Note A code of FF9B indicate...

Page 61: ... assistance Follow the menu options to speak with a service engineer Access your company s extranet site to view or order additional technical publications For accessing instructions contact the representative who handles your account Check your extranet site often as the information is updated frequently 5 Chapter 5 Customer Information ...

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Page 63: ...orized for a service When you create a package the system displays the EID in a hexadecimal format To use the EID as part of a SAM service to authorize a service you must enter the EID as a decimal value Use the conversion table in this appendix to convert the EID to a decimal value In This Appendix Converting a Package EID from Hexadecimal to Decimal 56 ...

Page 64: ...8 aa 170 ca 202 ea 234 b 11 2b 43 4b 75 6b 107 8b 139 ab 171 cb 203 eb 235 c 12 2c 44 4c 76 6c 108 8c 140 ac 172 cc 204 ec 236 d 13 2d 45 4d 77 6d 109 8d 141 ad 173 cd 205 ed 237 e 14 2e 46 4e 78 6e 110 8e 142 ae 174 ce 206 ee 238 f 15 2f 47 4f 79 6f 111 8f 143 af 175 cf 207 ef 239 10 16 30 48 50 80 70 112 90 144 b0 176 d0 208 f0 240 11 17 31 49 51 81 71 113 91 145 b1 177 d1 209 f1 241 12 18 32 50...

Page 65: ...changes required for HDD test 44 setting up to support HDD test 45 DVR channel display 12 19 E EID conversion table 55 enabling DVR service 1 F first run filtering 23 first run data available package See FRDA recording 12 21 setting up task overview 23 first runs recording option 12 21 FRDA 23 add package to DNCS 24 add service to SAM 25 described 12 24 G global DVR method 2 H hard disk drive test...

Page 66: ...feature support checking for 21 S SAM service add DVR package to 5 add stand alone package to 32 adding FRDA package to 25 screen saver logo 12 service setup verifying 41 stand alone authorization 28 add package to SAM 32 disable 30 enable 29 what is it 12 28 T technical support 53 testing services 37 title block 12 34 ...

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Page 68: ...various trademarks of Cisco Systems Inc Please see the Notices section of this document for a list of the Cisco Systems Inc trademarks used in this document Product and service availability are subject to change without notice 2007 2012 Cisco and or its affiliates All rights reserved September 2012 Printed in USA Part Number 4011411 Rev B ...

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