Cisco DPC3827 Page 103 User Manual Download | Manualshive

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4025083 Rev A

103

Having Difficulty?

Q. After my residential gateway is connected, how do I access the Internet?

A. Your local service provider becomes your Internet Service Provider (ISP). They
offer a wide range of services including e-mail, chat, news, and information services.
Your service provider will provide the software you will need.

Q. Can I watch TV and surf the Internet at the same time?

A. Absolutely! If you subscribe to cable television service, you can watch TV and
use your residential gateway at the same time by connecting your TV and your
residential gateway to the cable network using an optional cable signal splitter.

Q. Can I run more than one device on the modem?

A. Yes. If your service provider permits, a single residential gateway can support up
to 63 Ethernet devices utilizing user-supplied Ethernet hubs or routers that you can
purchase at your local PC or office supply retailer. Contact your service provider for
further assistance.

Troubleshooting MoCA Issues

Q. My MoCA light is not on. What does this mean?

A. There is no other MoCA device connected to your RF cables, or the MoCA device
is not turned on. Make sure that the MoCA device is turned on and connected to the
RF cable and wait ten minutes. If the light still does not come on, contact your
service provider for further assistance.

Common Troubleshooting Issues

I don't understand the front panel status indicators

See

Front Panel LED Status Indicator Functions

(on page 106), for more detailed

information on front panel LED status indicator operation and function.

The residential gateway does not register an Ethernet connection



Verify that your computer has an Ethernet card and that the Ethernet driver
software is properly installed. If you purchase and install an Ethernet card,
follow the installation instructions very carefully.



Verify the status of the front panel status indicator lights.

The residential gateway does not register an Ethernet connection after connecting to a hub

If you are connecting multiple PCs to the residential gateway, you should first
connect the modem to the uplink port of the hub using the correct crossover cable.
The LINK LED of the hub will illuminate continuously.

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Summary of Contents for DPC3827

Page 1: ... High Speed Internet Service 19 Where Is the Best Location for My DOCSIS Residential Gateway 20 How Do I Mount the Modem on a Wall Optional 21 How Do I Connect My Gateway for Internet Service 24 How Do I Configure My DOCSIS Residential Gateway 26 Control Access to the Gateway 46 Manage the Gateway 56 Monitor Gateway Status 65 Configure Wireless Settings 81 Configure Applications and Gaming 93 Havi...

Page 2: ...e operating instructions unless you are qualified to do so Notice à l attention des installateurs de réseaux câblés Les instructions relatives aux interventions d entretien fournies dans la présente notice s adressent exclusivement au personnel technique qualifié Pour réduire les risques de chocs électriques n effectuer aucune intervention autre que celles décrites dans le mode d emploi et les ins...

Page 3: ...ng solcher Arbeiten qualifiziert Aviso a los instaladores de sistemas CATV Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado Con el fin de reducir el riesgo de descarga eléctrica no realice ninguna otra operación de reparación distinta a las contenidas en las instrucciones de funcionamiento a menos que posea la...

Page 4: ...ed for long periods of time 14 Refer all servicing to qualified service personnel Servicing is required when the apparatus has been damaged in any way such as a power supply cord or plug is damaged liquid has been spilled or objects have fallen into the apparatus the apparatus has been exposed to rain or moisture does not operate normally or has been dropped Power Source Warning A label on this pr...

Page 5: ...uate spacing on all sides so that the cooling air vents on the chassis are not blocked Protect from Exposure to Moisture and Foreign Objects WARNING Avoid electric shock and fire hazard Do not expose this product to dripping or splashing liquids rain or moisture Objects filled with liquids such as vases should not be placed on this apparatus WARNING Avoid electric shock and fire hazard Unplug this...

Page 6: ...vi 4025083 Rev A Protect the Product When Moving It Always disconnect the power source when moving the apparatus or connecting or disconnecting cables 20110316_Modem No Battery_Safety ...

Page 7: ...void the user s authority to operate the equipment The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device The phone numbers listed are for FCC related questions only and not intended for questions regarding the connection or operation for this device Please conta...

Page 8: ...Part 2 1091 and Part 15 27 The minimum separation distance from the antenna to general bystander is 7 9 inches 20 cm to maintain compliance Canada This system has been evaluated for RF exposure for humans in reference to Canada Health Code 6 2009 limits The evaluation was based on evaluation per RSS 102 Rev 4 The minimum separation distance from the antenna to general bystander is 7 9 inches 20 cm...

Page 9: ...ftware firmware and hardware supported or provided by Cisco Systems for use within the EU The use of software or firmware not supported or provided by Cisco Systems may result in the equipment no longer being compliant with the regulatory requirements Note The full declaration of conformity for this product can be found at http www cisco com web consumer support compliance_info html ...

Page 10: ...s the National Radio Interface and the requirements specified in the National Frequency Allocation Table for Italy Unless this wireless LAN product is operating within the boundaries of the owner s property its use requires a general authorization Please check http www comunicazioni it it for more details Questo prodotto è conforme alla specifiche di Interfaccia Radio Nazionali e rispetta il Piano...

Page 11: ...4025083 Rev A xi Antennas Use only the antenna supplied with the product 20110311_CE_Gateway ...

Page 12: ... high speed Internet service for your home or office Refer to the appropriate section in this guide for the specific information you need for your situation Contact your service provider for more information about subscribing to these services Benefits and Features Your new DPC3827 and EPC3827 residential gateway offers the following outstanding benefits and features DOCSIS Eight bonded downstream...

Page 13: ...and setup Attractive compact design and versatile orientation to stand vertically lie flat on the desktop or shelf or mount easily on a wall Management TR 069 optional along with XML schema and or SNMP Provisioning and Management of the WAN interface and gateway functionality User configurable Parental Control blocks access to undesirable Internet sites Advanced firewall technology deters hackers ...

Page 14: ...EPC3827 Residential Gateway One power adapter models requiring external power supply One Ethernet cable CAT5 RJ 45 One CD ROM If any of these items are missing or damaged please contact your service provider for assistance Note You will need an optional cable signal splitter and additional standard RF coaxial cables if you want to connect a VCR a Digital Home Communications Terminal DHCT or a set ...

Page 15: ...onal 5 ETHERNET 1 4 ON a device is connected to one of the Ethernet ports BLINKING indicates that data is being transferred over the Ethernet connection 6 USB ON a device is connected to the USB port BLINKING indicates that data is being transferred over the USB connection 7 WIRELESS LINK ON the Wireless Access Point is operational BLINKING indicates that data is being transferred over the wireles...

Page 16: ... ON OFF SWITCH European models only Allows you to power off the residential gateway without removing the power cord 3 MAC ADDRESS LABEL Displays the MAC address of the residential gateway 4 USB Connects to selected client devices 5 ETHERNET Four RJ 45 Ethernet ports connect to the Ethernet port on your PC or your home network 6 CABLE F connector connects to an active cable signal from your service...

Page 17: ... the switch for more than ten seconds first causes a reset to factory default of all settings and then reboots the gateway CAUTION The Reset button is for maintenance purposes only Do not use unless instructed to do so by your cable service provider Doing so may cause you to lose any cable modem settings you have selected ...

Page 18: ...ou will also need an active cable input line and an Internet connection Minimum System Requirements for a PC A PC with a Pentium MMX 133 processor or greater 32 MB of RAM Web browsing software CD ROM drive Minimum System Requirements for Macintosh MAC OS 7 5 or later 32 MB of RAM System Requirements for an Ethernet Connection A PC with Microsoft Windows 2000 operating system or later with TCP IP p...

Page 19: ... your service provider the following information The serial number of the modem The Media Access Control MAC address of the modem CM MAC Other MAC address numbers as needed These numbers appear on a bar code label located on the residential gateway The serial number consists of a series of alphanumeric characters preceded by S N The MAC address consists of a series of alphanumeric characters prece...

Page 20: ...ay Consider these recommendations Choose a location close to your computer if you will also use the residential gateway for high speed Internet service Choose a location that is near an existing RF coaxial connection to eliminate the need for an additional RF coaxial outlet Choose a location that is relatively protected from accidental disturbance or harm such as a closet basement or other protect...

Page 21: ...ides and the cables should be able to easily reach the residential gateway without strain Leave sufficient clearance between the bottom of the residential gateway and any flooring or shelving underneath to allow access to cabling In addition leave enough slack in all cables so that the residential gateway can be removed for any required maintenance without disconnecting the cables Also verify that...

Page 22: ...n in one of the following illustrations Location and Dimensions of the Wall Mounting Slots The following illustration shows the location and dimensions of the wall mounting slots on the bottom of the modem Use the information on this page as a guide for mounting your modem to the wall ...

Page 23: ...unting screws into the anchor bolts leave a gap of about 1 4 inch between the screw head and the wall Then go to step 4 3 Install the mounting screws into the wall leave a gap of about 1 4 inch between the screw head and the wall Then go to step 4 4 Verify that no cables or wires are connected to the residential gateway 5 Lift the residential gateway into position Slip the large end of both mounti...

Page 24: ...ne of the various networking options that are available to you Connecting the Media Gateway for High Speed Data Service The following installation procedure ensures proper setup and configuration for the residential gateway 1 Choose an appropriate and safe location to install the residential gateway close to a power source an active cable connection your PC if using high speed Internet WARNING To ...

Page 25: ...his user guide in Configure Wireless Settings on page 81 5 Locate the AC power cord provided with your residential gateway Insert one end of the power cord into the AC connector on the back of the residential gateway Then plug the AC power cord into an AC outlet to power up the residential gateway The residential gateway will perform an automatic search to locate and sign on to the broadband data ...

Page 26: ...anized in the order shown on the Setup page Important The WebWizard pages and the examples shown in this section are for illustration purposes only Your pages may differ from the pages shown in this guide The pages shown in this guide also represent the default values for the device Note If you are not familiar with the network configuration procedures detailed in this section contact your service...

Page 27: ... leave the User Name and Password field blank and click Log In The gateway opens with an Administration Management page in the forefront You can use the Administration Management page to change your User Name and Password At this point you are logged into the gateway You can select any of the setup and management web pages However you were directed to the Administration Management to serve as a re...

Page 28: ...irected to the Administrative Management page each time you access the gateway This serves as a reminder to set up your personalized password Once you have personalized your Password subsequent logins will take you directly to the Setup Quick Setup page 5 After you make your selections click Save Settings to apply your changes or Cancel Changes to cancel Setup Lan Setup The Setup Lan Setup page al...

Page 29: ...n the following table to configure the network settings for your residential gateway After you make your selections click Save Settings to apply your changes or click Cancel Changes to cancel Section Field Description Network Setup LAN Gateway IP Local IP Address The base IP address of the private home LAN The factory default LAN IP Address is 192 168 0 1 Subnet Mask The subnet mask for your LAN ...

Page 30: ...p up window that displays the MAC Address and IP Address of the devices that are connected to the residential gateway Pre assigned DHCP IP Address page Click Pre assigned DHCP IP Addresses in the Lan Setup page The Pre assigned DHCP IP addresses page opens This page allows you to assign a specific IP address to a PC or other device when they request an IP address using DHCP Only addresses within t...

Page 31: ...e DHCP server as new devices are added to your network The default is 60 minutes when the gateway is online LAN Static DNS Domain Name Server 1 3 DNS is used by a PC or other client devices to discover the public IP address associated with a URL or the name based address of a website You can manually specify which DNS servers are to be used by devices in your network by entering the IP addresses o...

Page 32: ... a valid account To set up a DDNS account open your browser and enter www DynDNS org in the address bar Follow the instructions on the website to set up an account To enable DDNS follow these steps 1 On the DDNS page select www DynDNS org as your DDNS server 2 Configure the following fields User Name Password Host Name 3 Click Save Settings The device will now advise the DDNS service of your curre...

Page 33: ...page Setup Advanced Routing Use this page to set up the advanced routing functions such as enabling or disabling the network address translation NAT You can configure the following advanced routing settings for the residential gateway on this page Advanced Routing Dynamic Routing Routed Subnet Support Select Advanced Routing to open the Setup Advanced Routing page ...

Page 34: ... following RIP parameters RIP Authentication Enable or disable RIP Authentication Key Select a key RIP Authentication Key ID Choose RIPv1 or RIPv2 RIP Reported Interval Choose RIPv1 or RIPv2 RIP Destination IP Address Routed Subnet Support Allows you to Enable or Disable the IP addresses in your network Click enable to enable the addresses or click disable to disable them Enter the IP addresses th...

Page 35: ... Routing Table To view all the static routes you have defined complete the following steps 1 From the Setup page click Advanced Routing 2 Click Show Routing Table to display the routing table 3 Click Refresh to update the list 4 Click Close to close the window Security Firewall Advanced firewall technology deters hackers and protects the home network from unauthorized access Use this page to confi...

Page 36: ...sired option Enable factory default Disable Filters Filter Proxy Enables disables filter proxy If local users have access to WAN proxy servers they may be able to circumvent the content filters and access Internet sites blocked by the device If you select the Filter Proxy feature it will block access to any WAN proxy servers Block Pop Up Windows Enables disables popup windows Some commonly used ap...

Page 37: ...se ActiveX controls run automatically when they are received by a PC Block fragmented IP packets Enables disables filtering of fragmented IP packets This feature helps protect your private local network from Internet based denial of service attacks Block Port Scan Detection Enables disables the gateway from responding to Internet based port scans This feature is designed to protect your private lo...

Page 38: ...nges to cancel Section Field Description VPN Passthrough IPSec Passthrough Enables disables Internet Protocol Security IPsec IPsec is a suite of protocols used to implement secure exchange of packets at the IP layer If you enable IPSec Passthrough applications that use IPsec IP Security can pass through the firewall To disable IPSec Passthrough select Disable Select the desired option Enable facto...

Page 39: ...ective and more secure alternative to using a private dedicated leased line for a private network Using industry standard encryption and authentication techniques an IPsec VPN creates a secure connection that operates as if you were directly connected to your local private network For example a VPN allows users to sit at home and connect to his her employer s corporate network and receive an IP ad...

Page 40: ...hat can use this VPN tunnel This may be a single IP address or sub network Note that the Local Secure Group must match the remote gateway s Remote Secure Group IP Enter the IP address of the local network Mask If the Subnet option is selected enter the mask to determine the IP address on the local network Remote Secure Group Select the remote LAN user s behind the remote gateway who can use this V...

Page 41: ...ress using DDNS IP The IP address in this field must match the public WAN or Internet IP address of the remote gateway at the other end of this tunnel Key Management Key Exchange Method The gateway supports both automatic and manual key management When automatic key management is selected Internet Key Exchange IKE protocols are used to negotiate key material for Security Association SA If manual k...

Page 42: ...duces a 128 bit digest SHA A one way hashing algorithm that produces a 160 bit digest Perfect Forward Secrecy PFS If PFS is enabled IKE Phase 2 negotiation will generate new key material for IP traffic encryption and authentication Note that both sides must have PFS enabled Pre Shared Key IKE uses the Pre Shared Key to authenticate the remote IKE peer Both character and hexadecimal values are acce...

Page 43: ...t produces a 128 bit digest SHA A one way hashing algorithm that produces a 160 bit digest Authentication Key This field specifies a key used to authenticate IP traffic Both character and hexadecimal values are acceptable in this field Note that both sides must use the same Authentication Key Inbound SPI Outbound SPI The Security Parameter Index SPI is carried in the ESP header This enables the re...

Page 44: ...gs match those on the remote gateway Phase 1 Operation Mode Select the method appropriate for the remote VPN endpoint Main Main mode is slower but more secure Aggressive Aggressive mode is faster but less secure Local Identity Select the desired option to match the Remote Identity setting at the other end of this tunnel Local IP Address Your WAN Internet IP address Name Your domain name Remote Ide...

Page 45: ... Residential Gateway Number of events that have occurred Last occurrence of an event Target and source addresses You can view the following logs from this page Access log Firewall log VPN log Parental Control log Click Clear to clear the log data ...

Page 46: ...times The Access Restrictions Basic Rules page allows you to configure parental controls on the residential gateway and to monitor the individuals who are authorized to set parental controls Select the Basic Rules tab to open the Access Restrictions Basic Rules page Use the descriptions and instructions in the following table to configure the access restrictions basic rules for your residential ga...

Page 47: ...rds Any attempt to access a URL that contains any of the keywords in this list will be blocked by the gateway Add Remove Keyword Allows you to add new keywords to the list or to delete selected keywords from the list Blocked Domain List Blocked Domain List Allows you to create a list of domains that the gateway should block access to Any attempt to access any of the Domains in this list will be bl...

Page 48: ... allows you to block access to Internet sites based on a Keyword or text string being present anywhere in the URL not just in the Domain Name Note The Domain blocking feature blocks access to any Domain in the Domain List It will also block Domains any portion of which contains an exact match to entries in the list For example if you enter example com as a Domain any site that contains example com...

Page 49: ... not the content of each webpage Access Restrictions Time of Day Rules Use the Access Restrrictions Time of Day Rules page to configure web access filters to block all Internet traffic to and from specific network devices based on day of week and time of day settings that you select Select the Time of Day Rules tab to open the Access Restrictions Time of Day Rules Page The following illustration i...

Page 50: ...lter from the Time of Day filter list Schedule Days to Block Allows you to conrol access based on days of the week Time to Block Allows you to control access based on time of day Access Restrictions User Setup Use the Access Restrictions User Setup page to set up additional accounts and user profiles for household members Each profile can be assigned customized levels of Internet access as defined...

Page 51: ...the drop down menu to edit a user profile The drop down menu allows you to recall the profile to be edited User names and passwords are case sensitive Make sure to check the Enable box to activate the user profile If a profile is not active that user will not have any access to the Internet To remove a user profile use the drop down menu to select the user to be removed and click the Remove User b...

Page 52: ...ll be granted Internet access beginning at the time they sign on using their User Name and Password Note Set the Session Duration to 0 zero to prevent session timeout Inactivity Time 60 minutes Factory default when a user is created Otherwise it is 0 zero Enter the amount of time during a user session where there is no Internet access activity indicating that the user is no longer online If the in...

Page 53: ...strictions MAC Address Filtering page to configure MAC address filters These filters permit you to allow or block a range of MAC addresses from accessing the Internet based on MAC Address Note If you are not familiar with the advanced settings detailed in this section contact your service provider before you attempt to change any of the residential gateway default advanced IP filtering settings Se...

Page 54: ... of the devices you list in the table Any MAC addresses not listed in the table will be denied Internet access Function Keys The following function keys appear on the Advanced Settings MAC Address Filtering page Key Description Apply Saves the values you enter into the fields without closing the page Add MAC Address Saves the MAC Address entered in the associated text field Remove MAC Address Remo...

Page 55: ...plays the time of the most recent attempt to access a restricted Internet site Action Displays the action taken by the system Target Displays the URL of the restricted site User Displays the user who attempted a restricted site Source Displays the IP address of the PC that was used when attempting to access a restricted website ...

Page 56: ...ge that displays when Static IP is selected is shown and described later in this section Administration Management Page Description Use the descriptions and instructions in the following table to configure the administration management for the residential gateway when DHCP or Static IP connection mode is selected After you make your selections click Save Settings to apply your changes or Cancel Ch...

Page 57: ...llows the gateway to obtain a public IP address automatically Static IP Allows you to specify the WAN IP address and corresponding server information as static or fixed values that will be used whenever the gateway goes online Internet IP Address Enter the gateway s IP address as seen from the Internet ...

Page 58: ...nge To have the device select the best MTU for your Internet connection The factory default 0 automatic Gateway Access Local Access Current User Name Identifies the currently logged in user Change Current User Name to This field allows you to change your user name If you want to change your user name enter your new user name in this field and click Save Settings to apply the change Note The factor...

Page 59: ... UPnP UPnP Universal Plug and Play UPnP allows Windows XP and Vista to automatically configure the Gateway for various Internet applications such as gaming and videoconferencing If you want to use UPnP keep the default Enable Otherwise select Disable IGMP IGMP Proxy Internet Group Multicast Protocol IGMP is used to establish membership in a multicast group and is commonly used for multicast stream...

Page 60: ...Changes to cancel Section Field Description Reporting E Mail Alerts If enabled an e mail will be sent immediately if any reportable events are detected To use this feature provide the necessary e mail address information SMTP Mail Server Enter the address domain name or IP address of the Simple Mail Transport Protocol SMTP server you use for outgoing e mail E Mail Address for Alert Logs Enter the ...

Page 61: ...isplayed use one of the following options Click the Page Refresh button to update the log Click the Clear button to clear all the information in the current log Click the Previous Page button to go back to the information previously displayed Click the Next Page button to see the next section of the log if available Administration Diagnostics Administration diagnostics allow you to check the statu...

Page 62: ...u wish to ping the target device Ping Interval The time period milliseconds between each ping Ping Timeout The desired time period milliseconds of the timeout If no response is received within this ping period the ping test is considered a failure Start Test To start a test complete the following steps Click Start Test to begin the text A new page opens and displays a summary of the test results C...

Page 63: ... a previously saved configuration file Click Browse to select the configuration file and then click Restore to load the configuration file to the device Administration Factory Defaults The Administration Factory Defaults page allows you to restore the configuration to its factory default settings Select the Factory Defaults tab to open the Administration Factory Defaults page CAUTION If you restor...

Page 64: ...ateway Restore Factory Defaults To restore factory defaults click Restore Factory Defaults to reset all configuration settings to their default values Any settings you have saved will be lost when the default settings are restored ...

Page 65: ...open the Status Gateway screen Click Refresh to update the data displayed on screen Use the descriptions in the following table to review the status of your gateway and your Internet connection Section Field Description Gateway Information Firmware Version The version number of the firmware MAC Address CM MAC Address A unique alphanumeric address for the cable modem coaxial interface which is used...

Page 66: ...cept when a static IP address is set up Default Gateway The IP address of the ISP s Default Gateway DNS1 3 The DNS IP addresses currently used by the gateway WINS The WINS IP address currently used by the gateway Status Local Network The Local Network Status page displays information about the status of the local area network Select the Local Network tab to open the Status Local Network page Click...

Page 67: ...DHCP server in your gateway End IP Address Displays the end of the range of IP addresses used by the DHCP server DHCP Client Table Click DHCP Client Table to show which devices are attached to your LAN that have been issued IP addresses by the DHCP server in the gateway On the DHCP Client Table page you will see a list of DHCP clients computers and other network devices with the following informat...

Page 68: ...is page and return to the Local Network page click Close The following illustration shows an example of the ARP RARP Table Status Wireless The Wireless Network Status page displays basic information about the wireless network of the gateway Select the Wireless tab to open the Status Wireless page Click Refresh to update the data on the page Status Wireless Page Description Use the following table ...

Page 69: ...e set identifier SSID of your wireless access point Channel Width Displays the channel bandwidth setting selected on the Basic Wireless Settings page Wide Channel Displays the Wide Channel setting selected on the Basic Wireless Settings page Standard Channel Displays the Standard Channel setting selected on the Basic Wireless Settings page Security Displays the security method used by your wireles...

Page 70: ... manufacturer of the residential gateway Hardware Revision Displays the revision of the circuit board design Serial Number Displays the unique serial number of the residential gateway MAC Address CM MAC Address Displays the CM MAC Address The CM MAC Address is a unique alphanumeric address for the cable modem coaxial interface which is used to connect to the CMTS at the headend A MAC address is a ...

Page 71: ...ctive upstream channels Status DOCSIS Signal Important This page is only visible until the gateway goes online After the gateway is online and registered on the network this page is no longer visible Important Once the gateway is online the remaining status can only be accessed by an authorized service technician The DOCSIS Signal Status page displays a detailed status report of the DOCSIS signal ...

Page 72: ...72 4025083 Rev A Monitor Gateway Status Power Level Select the DOCSIS Signal tab to open the Status DOCSIS Signal page Downstream Channels Section Example ...

Page 73: ...on Field Description Downstream Channels Channel ID Displays the channel ID Downstream Frequency Displays the downstream frequency in Hz Modulation Displays one of the following modulation types currently in use QPSK 8 QAM 16 QAM 32 QAM 64 QAM or 128 QAM Power Level Displays the input level of the CMTS carrier in dBmv ...

Page 74: ... in use QPSK 8 QAM 16 QAM 32 QAM 64 QAM or 128 QAM Bit Rate Displays the Bit Rate in kBits sec Power Level Displays the upstream power level in dBmv Status DOCSIS Status Important This page is only visible until the gateway goes online After the gateway is online and registered on the network this page is no longer visible The DOCSIS Status page displays a detailed status report of the DOCSIS stat...

Page 75: ... Monitor Gateway Status Select the DOCSIS Status tab to open the Status DOCSIS Status page DOCSIS Status Page Description Use the descriptions in the following table to review the items shown in the DOCSIS Status page ...

Page 76: ...accessDenied Cable Modem IP Address Displays the IP address of the cable modem Cable Modem Mask Displays the IP subnet mask of the gateway Cable Modem Gateway Displays the IP address of the gateway Cable Modem TFTP Server Displays the IP address of the cable modem TFTP server Current Time Displays the current time Time Server Displays the IP address of the Network Time Protocol NTP server Time Off...

Page 77: ...retries DHCP requests Ethernet Interface Name LAN Ethernet Interface 1 through 4 LINK Status 1 Displays whether the port is connected Link Up or not connected Link Down LINK Speed Displays the connection speed of the connected port in MBits LINK Duplex Displays whether the port is operating in a bidirectional mode QoS PHS Displays the Payload Header Suppression SFID Displays the Service Flow ID Di...

Page 78: ...age is only visible until the gateway goes online After the gateway is online and registered on the network this page is no longer visible Select the Channels Selection tab to open the Status Channels Selection page Section Field Description Channels Selection Scan Displays the description of the page Present Downstream Frequency Displays the present downstream frequency to which the cable is tune...

Page 79: ...eld allows you to modify the channel that the cable modem will use Enter the new channel and restart the modem Click the large button available in this section to restart your cable modem Status DOCSIS Log Important This page is only visible until the gateway goes online After the gateway is online and registered on the network this page is no longer visible The Status DOCSIS Log page allows you t...

Page 80: ...ection Field Description Level Displays the type and severity of the event Description Displays a detailed description of the event Clear Log Click to clear the entries in the log Refresh Click to refresh the log and obtain updated information ...

Page 81: ...rovides you with the freedom to connect to the Internet from any location within range of the WAP without having to use wired connections Select the Basic Settings tab to open the Wireless Basic Settings page The Wireless Basic Settings page allows you to choose your wireless network mode and other basic features Wireless Network Enable or Disable Wireless Configuration Manual or Wi Fi Protected S...

Page 82: ...ports Wi Fi Protected Setup in your network After you have configured your Wi Fi Protected Setup devices you can manually configure other devices See Wi Fi Protected Setup WPS for more information about using WPS Network Mode Choose one of these options for the network mode G only B G Mixed B G N Mixed factory default Important When TKIP authentication only is selected B G N Mixed network mode is ...

Page 83: ...ertises its presence to other wireless devices Client devices can automatically detect the access point when this beacon is enabled Uncheck this box if you want to hide your network from wireless clients If you hide your network you will need to configure each of your wireless client devices manually Important The Enable check box is not currently in use and does not impact operation of the gatewa...

Page 84: ...guess The first time you connect a new wireless device to this network you may need to enter this passphrase into the appropriate setup section in the connected device To improve your network security do not give out this passphrase to unauthorized uses Please enter a phrase of letters and or numbers from 4 to 24 digits long Then click Generate to create the Passphrase Key 1 4 If you want to manua...

Page 85: ...ser authentication and stronger encryption keys than WEP WPA2 Personal aka WPA2 PSK or WPA2 Pre Shared Key provides the most secure standards based wireless networking WPA2 Personal incorporates AES Advanced Encryption Standard for data transmission Note Not all wireless adapters support WPA2 WPA is supported across a wider range of devices Whether you use WPA or WPA2 make sure to use a strong pas...

Page 86: ... default is TKIP AES RADIUS Server Enter the RADIUS server s IP address RADIUS Port Enter the port number used by the RADIUS server The default is 1812 Shared Key Enter the key used by the device and RADIUS server Key Renewal Enter a Key Renewal period which instructs the device how often it should change encryption keys The default is 3600 seconds Wireless MAC Filter The MAC Filter feature is use...

Page 87: ...escriptions and instructions in the following table to configure the MAC address filtering for the wireless network for your residential gateway After you make your selections click Save Settings to apply your changes or Cancel Changes to cancel Section Field Description MAC Filter Allows you to Enable or Disable MAC Filtering for the residential gateway ...

Page 88: ...ed Internet access MAC Address FilterList MAC Address Filter List The MAC Address Filter List displays users whose wireless access you want to control Click Wireless Client List to display a list of network users by MAC address From the To Sort by drop down menu you can sort the table by IP Address MAC Address Status Interface or Client Name To view the most up to date information click the Refres...

Page 89: ...Advanced Settings Page Description Use the descriptions and instructions in the following table to configure the advanced wireless settings for your residential gateway After you make your selections click Save Settings to apply your changes or Cancel Changes to cancel ...

Page 90: ... transmission rate Auto factory default Use Legacy Rate 0 6 5 or 13 5 Mbps 1 13 or 27 Mbps 2 19 5 or 40 5 Mbps 3 26 or 54 Mbps 4 39 or 81 Mbps 5 52 or 108 Mbps 6 58 5 or 121 5 Mbps 7 65 or 135 Mbps 8 13 or 27 Mbps 9 26 or 54 Mbps 10 39 or 81 Mbps 11 52 or 108 Mbps 12 78 or 162 Mbps 13 104 or 216 Mbps 14 117 or 243 Mbps 15 130 or 270 Mbps CTS Protection Mode CTS Clear To Send Protection Mode boosts...

Page 91: ... increase the Fragmentation Threshold Setting the Fragmentation Threshold too low may result in poor network performance Only minor reduction of the default value is recommended In most cases it should remain at its default value of 2346 RTS Threshold The RTS Threshold determines at what packet size beyond which the ready to send clear to send RTS CTS mechanism is invoked Should you encounter inco...

Page 92: ...ou make your selections click Save Settings to apply your changes or Cancel Changes to cancel Section Field Description WDS WDS MAC Address Displays the WDS MAC Address or BSSID of your gateway access point Allow Wireless Signal To Be Repeated by a Repeater Check this box to allow a wireless client to connect to a repeater and route traffic between the wireless client and a repeater A maximum of 3...

Page 93: ... of TCP UDP ports from accessing the Internet You can also prevent PCs from sending outgoing TCP UDP traffic to the WAN on specific IP port numbers This filter is not IP address or MAC address specific The system blocks the specified port ranges for all PCs Select the Port Filtering tab to open the Applications Gaming Port Filtering page Applications and Gaming Port Filtering Page Description Use ...

Page 94: ...Gaming Port Range Forwarding Important The gateway normally implements a feature called Port Translation Port Translation monitors what ports are actually being used by your PCs or other devices on your LAN This monitoring provides an added level of security beyond what the firewall provides However there are some applications that require the gateway to use specific ports to connect over the Inte...

Page 95: ...for the residential gateway Select enable for each After you make your selections click Save Settings to apply your changes or Cancel Changes to cancel Section Field Description Port Range Forwarding Start For the Start port select a port from the recommended 49152 65535 range Keep in mind that ports used are program specific so check which ones the program requires to be forwarded End For the End...

Page 96: ... Triggering page Applications and Gaming Port Range Triggering Page Description Use the descriptions and instructions in the following table to configure the port range triggering for the residential gateway Select enable for each After you make your selections click Save Settings to apply your changes or Cancel Changes to cancel Section Field Description Port Range Triggering Triggered Range Star...

Page 97: ...following protocols TCP UDP Both Enable Click the Enable checkbox to enable port range triggering for the relevant application Applications Gaming DMZ Use this page to configure an IP address whose ports are directly exposed to the public Internet or to the Wide Area Network WAN Demilitarized Zone DMZ hosting is commonly referred to as exposed host and allows you to specify a recipient of WAN traf...

Page 98: ...riptions and instructions in the following table to configure the port range triggering for the residential gateway Select enable for each DMZ Host IP address After you make your selections click Save Settings to apply your changes or Cancel Changes to cancel Section Field Description DMZ DMZ Hosting Select the desired option Enable Disable factory default DMZ Host IP Address DMZ allows one IP add...

Page 99: ... make your selections click Save Settings to apply your changes or Cancel Changes to cancel Section Field Description Quality of Service QoS Wireless WMM Support Allows you to enable or disable Wi Fi Multimedia WMM support WMM support is enabled by default If WMM is also supported by your wireless clients then voice and multimedia traffic will be given higher priority than other traffic No ACK All...

Page 100: ...es window and then click Properties 5 Select both Obtain an IP address automatically and Obtain DNS server address automatically in the Internet Protocol TCP IP Properties window and then click OK 6 Click Yes to restart your computer when the Local Network window opens The computer restarts The TCP IP protocol is now configured on your PC and your Ethernet devices are ready for use 7 Try to access...

Page 101: ...ption is unchecked 6 Verify that the Use 802 3 option located in the upper right corner of the TCP IP window is unchecked If there is a check mark in the option uncheck the option and then click Info in the lower left corner 7 Is there a Hardware Address listed in this window If yes click OK To close the TCP IP Control Panel window click File and then scroll down to click Close You have completed ...

Page 102: ...and press Enter The system displays a new IP address 5 Click the X in the upper right corner of the window to close the Command Prompt window You have completed this procedure Note If you cannot access the Internet contact your service provider for further assistance Q What if I don t subscribe to cable TV A If cable TV is available in your area data service may be made available with or without s...

Page 103: ... light is not on What does this mean A There is no other MoCA device connected to your RF cables or the MoCA device is not turned on Make sure that the MoCA device is turned on and connected to the RF cable and wait ten minutes If the light still does not come on contact your service provider for further assistance Common Troubleshooting Issues I don t understand the front panel status indicators ...

Page 104: ...ith a standard 75 ohm RF coaxial cable If you are using a different cable your residential gateway will not function properly Contact your cable service provider to determine whether you are using the correct cable Your NIC card may be malfunctioning Refer to the troubleshooting information in the NIC documentation ...

Page 105: ...is illuminated Verify that your cable service is active and that it supports two way service Verify that all cables are properly connected and that you are using the correct cables Verify that your TCP IP is properly installed and configured if you are using the Ethernet connection Verify that you have called your service provider and given them the serial number and MAC address of your residentia...

Page 106: ...on and Registration High Speed Data Registration Step 1 2 3 4 5 6 Front Panel Indicator Self Test Downstream Scan Downstream Signal Lock Ranging Requesting IP Address Request High Speed Data Provisioning File 1 POWER On On On On On On 2 DS On Blinking On On On On 3 US On Off Off Blinking On On 4 ONLINE On Off Off Off Off Blinking 5 ETHERNET 1 4 On On or Blinking On or Blinking On or Blinking On or...

Page 107: ... When only one Ethernet device is connected and data is being transferred between the consumer premise equipment CPE and the wireless home gateway Off When no devices are connected to the Ethernet ports 6 USB On When a single device is connected to the USB port and no data is being sent to or from the modem Blinks When only one USB device is connected and data is being transferred between the cons...

Page 108: ...ors during special conditions to show when you have been denied network access Front Panel LED Status Indicators During Special Conditions Front Panel Indicator Network Access Denied 1 POWER Slow Blinking 1 time per second 2 DS Slow Blinking 1 time per second 3 US Slow Blinking 1 time per second 4 ONLINE Slow Blinking 1 time per second 5 ETHERNET 1 4 Slow Blinking 1 time per second 6 USB Slow Blin...

Page 109: ... performance for wireless is derived from IEEE Standard 802 11 specifications Actual performance can vary including lower wireless network capacity data throughput rate range and coverage Performance depends on many factors conditions and variables including distance from the access point volume of network traffic building materials and construction operating system used mix of wireless products u...

Page 110: ...110 4025083 Rev A For Information For Information IfYou Have Questions If you have technical questions call Cisco Services for assistance Follow the menu options to speak with a service engineer ...

Page 111: ......

Page 112: ...des various trademarks of Cisco Systems Inc Please see the Notices section of this document for a list of Cisco Systems Inc trademarks used in this document Product and service availability are subject to change without notice 2011 Cisco and or its affiliates All rights reserved September 2011 Printed in USA Part Number 4025083 Rev A ...

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