Cisco DMP 4305G User Manual Download

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8-10

User Guide for Cisco Digital Media Player Device Manager 5.2.x

OL-15764-03

Chapter 8 Start Here

Procedures

Tip

Allow your pointer to hover for a moment over the

Related Information

link. Doing so reveals more options that you

might consider helpful.

Step 5

Follow the prompts to download your preferred firmware within a compressed archive file.

Step 6

Decompress the archive.

It contains a README file, which:

•

States how the new firmware might affect your equipment and network.

•

Includes installation procedures.

Step 7

Complete procedures that the README file recommends for you.

Step 8

Stop. You have completed this procedure.

Upgrade (

or Downgrade

) DMP Firmware

You can install an update to the firmware for your DMP.

If your DMP firmware is so comparatively recent that it does not work well with older software on your
DMM server, you can install older firmware on your DMP.

Before You Begin

•

Investigate which DMP firmware releases are available on Cisco.com.

•

Confirm that the “Enable Cisco TAC Troubleshooting Access” feature is enabled in DMPDM. If you
must enable it manually, you must

also

restart your DMP before this change can take effect.

Procedure

Step 1

Click

Upgrade Firmware

in the Administration list.

Step 2

Click

Browse

— or its equivalent if your browser applies a different name to this button — when the

Upgrade Firmware page appears.

Summary of Contents for DMP 4305G

Page 1: ...ems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 User Guide for Cisco Digital Media Player Device Manager 5 2 x March 13 2012 Text Part Number OL 15764 03 ...

Page 2: ...ABILITY TO USE THIS MANUAL EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES Any Internet Protocol IP addresses used in this document are not intended to be actual addresses Any examples command display output and figures included in the document are shown for illustrative purposes only Any use of actual IP addresses in illustrative content is unintentional and co...

Page 3: ...ions 2 3 Physical Interfaces I O Ports 2 4 DMP 4305G 2 4 DMP 4310G 2 4 DMP 4400G 2 4 Power Cord Options 2 6 Internal LEDs 2 8 C H A P T E R 3 Welcome 3 1 Concepts 3 1 About This Guide 3 1 DMP Overview 3 2 DMPDM 3 2 TVzilla 3 3 Cisco Hinter 3 3 Optional DMP Accessories 3 4 Consider How You Will Use and Manage Your DMP 3 5 Understand DMP Modes 3 5 Manage One DMP in Isolation 3 5 Centrally Manage Dig...

Page 4: ...n System 6 1 Concepts 6 1 Understand S Video Limitations 6 2 Understand How HDMI and DVI Differ 6 2 Understand Which Displays Work Best with DMPs 6 3 Understand How to Choose Media Signal Cables 6 3 Understand How to Work Around the Low Signal Quality of Composite Video 6 5 Procedures 6 5 Use an HDMI Connection 6 5 Use a Connection that Combines HDMI with DVI 6 6 Connect to a Touchscreen 6 7 Conne...

Page 5: ... the Splash Screen Duration to Obscure the DMP IP Address 9 2 Protect Your DMP from Unauthorized Management 9 4 Manage and Edit Passwords 9 5 Enable or Disable Types of Access to Your DMP 9 6 Enable or Disable Centralized Management 9 7 Reference 9 7 SSL Encryption Ciphers That DMPs Support 9 7 UI Reference Topics 9 8 Elements to Define Centralized Management Settings 9 8 Elements to Define Manage...

Page 6: ... Fi Settings 11 4 Partial Support for Cisco Medianet 2 1 Features 11 5 Understand Medianet Autoconfiguration for DMP 4310G Endpoints 11 5 Information That Medianet and DMPs Exchange 11 6 Restrictions 11 6 Procedures 11 8 Activate Medianet Support on a DMP 4310G 11 8 Configure HTTP Proxy Server Settings for a DMP 4310G 11 9 Configure a Wireless Network Connection 11 11 Prepare Your DMP to Use a Sta...

Page 7: ...Settings 13 5 Show TVzilla in Full Screen Mode 13 5 Adjust Whether TVzilla is Transparent Translucent or Opaque 13 6 Specify Which URL to Load in TVZilla 13 6 Enable Syslog 13 7 Reference 13 7 UI Reference Topics 13 8 Browser Settings Reference 13 8 C H A P T E R 14 Configure Video and Audio Settings 14 1 Concepts 14 1 Performance Factors 14 1 Understand Jitter 14 1 Understand the Jitter Buffer 14...

Page 8: ...m a UDP Multicast Stream 14 5 Watch or Stop Video from an HTTP URL 14 5 Watch or Stop Video from a File Stored on Your DMP 14 6 Reference 14 6 UI Reference Topics 14 6 UI Reference Elements to Define Video Multicast Settings 14 6 UI Reference Elements to Define Video URLs 14 7 UI Reference Elements to Play Locally Stored Video 14 7 UI Reference Elements to Define Jitter Buffer Advanced Multicast S...

Page 9: ...P A R T 1 Before You Use DMPDM ...

Page 10: ......

Page 11: ... it last Use only the Cisco supplied combination of power cord plug and adapter if any that shipped with the equipment or which you ordered separately Otherwise if you use other such supplies including similar supplies that Cisco might sell for use with similar equipment you Might damage or destroy data equipment or other property Might cause any combination of electrical shock electrical fire inj...

Page 12: ...gged into the extension cord or power strip does not exceed 80 percent of the extension cord or power strip ampere ratings limit Do not modify power cords or plugs Consult a licensed electrician or your power company for site modifications Always follow your local and national wiring rules Protect Against Electrostatic Discharge Static electricity might harm sensitive components To prevent this da...

Page 13: ...rts page 2 4 Internal LEDs page 2 8 Environmental Conditions Table 2 1 describes the temperature humidity and altitude ranges that a DMP can tolerate DMP 4305G DMP 4310G DMP 4400G Table 2 1 Environmental Tolerance Ranges Measurable Condition Model Supported Range Temperature Ambient Operating long term or short term DMP 4305G Min 41 F 5 C Max 104 F 40 C DMP 4310G Min 32 F 0 C Max 122 F 50 C DMP 44...

Page 14: ... 20 percent Max 85 percent DMP 4310G Min 10 percent Max 85 percent DMP 4400G Min 20 percent Max 85 percent Nonoperating or storage DMP 4305G Min 0 percent Max 95 percent DMP 4310G Min 0 percent Max 95 percent DMP 4400G Min 0 percent Max 95 percent Altitude Above sea level Operating nonoperating and storage DMP 4305G Min 0 ft 0 m Max 13 780 ft 4 200 m DMP 4310G Min 0 ft 0 m Max 13 780 ft 4 200 m DM...

Page 15: ...rruptable power supply UPS Please position all cables and power cords carefully Route all cables the power cord and the plug so that they cannot be stepped on or tripped over Never allow anything to rest on equipment cables or cords OR Use 802 3af power over Ethernet PoE assuming that your equipment model supports this feature We describe PoE setup elsewhere in this guide To learn if your equipmen...

Page 16: ...layer Device Manager 5 2 x OL 15764 03 Chapter 2 DMP Specifications Physical Interfaces I O Ports Physical Interfaces I O Ports Table 2 2 on page 2 5 describes the connectors sensors and buttons on each DMP model DMP 4305G DMP 4310G DMP 4400G ...

Page 17: ...twork Connectivity Wired2 Fast Ethernet 10 100 10 100 1 0 0 RJ45 0 1 0 Gigabit Ethernet3 10 100 1000 RJ 45 0 0 1 Wireless4 IEEE 802 11b g Antenna 0 0 1 Debugging for Cisco use only CONSOLE 0 1 0 Media Signal Wired5 Video connectors HDMI 1 1 HDMI 1 0 1 HDMI 1 36 0 1 0 Component7 YPbPr S Video 0 1 0 S VIDEO YPbPr 1 0 0 S Video 0 0 1 Composite8 CVBS 1 09 1 Audio connectors 3 5mm jack10 Audio 0 1 1 RC...

Page 18: ...ose Media Signal Cables section on page 6 3 Each video and audio signal cable that we ship with DMPs is 6 ft approximately 1 83 m long 6 Backward compatible to HDMI 1 1 7 Use an S Video signal cable with a YPbPr to S Video adapter to transmit and receive YPbPr data signals 8 When image signals are transmitted through a composite cable image quality suffers When you use a composite cable and your D...

Page 19: ...lectrical Power from a 100V 240V AC Socket page 4 2 Receive Electrical Power from 802 3af Power over Ethernet PoE page 4 3 Japan JIS C8303 NEMA 5 15P JIS 38303 North America Central America Columbia Ecuador NEMA 5 15P CS22 2 No 42 United Kingdom BS89 13 Any Locale Power Over Ethernet PoE RJ 45 Table 2 3 International Power Cord Standards continued Locale Standard Plug Type 120354 251248 120354 120...

Page 20: ... as necessary and then try one of these methods Press Show IP on the handheld remote control unit for your DMP Write down the IP address that the presentation system shows to you Remote controls for DMPs are sold separately Restart the DMP If its splash screen is configured in DMPDM to persist for any visible duration write down the IP address that the splash screen shows to you Tip Alternatively ...

Page 21: ... DMP and therefore Your DMP is already connected to A network that includes a DHCP server Its public presentation system Its AC power source You already Checked the LEDs to confirm that your DMP has power and has obtained an IP address Learned what dynamic IP address the DHCP server assigned to your DMP Used your browser to log in to the DMPDM administrative account Changed the factory default pas...

Page 22: ...ons and general availability Some DMPs differ from others for example in their support for interactivity through touch To learn what your DMP supports see its datasheet at http cisco com go dms dmp datasheets DMPs are a major component of Cisco Digital Media Suite Cisco DMS and Cisco StadiumVision both of which we describe elsewhere in this guide DMPDM page 3 2 TVzilla page 3 3 Cisco Hinter page 3...

Page 23: ...n DMPs We call this browser TVzilla Note Does your DMP model run TVzilla in this release Some might not See http cisco com go dms dmp datasheets TVzilla uses code from the open source Mozilla project and supports JavaScript TVzilla supports the following file types HTML and TXT GIF JPEG and PNG SWF Shockwave Flash for supported versions see your DMP datasheet at http cisco com go dms dmp datasheet...

Page 24: ...MP experience For example you might order handheld remote control units or VESA compliant mount kits Remote Controls Cisco sells handheld remote control units that you can use to operate DMPs We sell these optional remote control units separately to conserve natural resources and prevent needless waste Consult the remote control datasheet to learn exactly the maximum distance from which your remot...

Page 25: ...ation of systems for any particular organization depends on how many DMPs it has and how it plans to use them Beyond this a management system might impose its own installation and setup requirements for DMPs To understand any such requirements see the documentation on Cisco com Topics in this section describe Cisco products to manage DMPs in various settings Understand DMP Modes page 3 5 Manage On...

Page 26: ... their attached presentation systems Adjust the resolution brightness contrast and related settings for presentation systems Commonly popular DMP deployment sites under Digital Signs include lobbies classrooms showrooms service counters exhibit halls dining halls waiting rooms and offices Used well Digital Signs can help your organization to enhance customer experience educate students and enterta...

Page 27: ...vices software and control panels help you to manage a network of DMPs Combined with Cisco video acquisition infrastructure at the head end these DMPs use new and existing video displays in your venue to enhance patron enjoyment of live events and deliver in house advertising Your deployment can leverage the displays in bleachers terraces restaurants clubs and luxury suites to deliver a range of u...

Page 28: ...3 8 User Guide for Cisco Digital Media Player Device Manager 5 2 x OL 15764 03 Chapter 3 Welcome Concepts ...

Page 29: ...hernet PoE performance of a DMP 4310G Is even one of these statements true for you Your DMP 4310G was manufactured in or after September 2010 Your DMP 4310G serial number is USI1434xxxx or greater We manufactured your DMP 4310G under the Cisco product ID DMP 4310G 52 K9 When even one of these statements is true your DMP 4310G uses the improved PoE component Nothing further about this topic applies...

Page 30: ...snap on plugs Your packing list states which supplies Cisco planned to ship Alternatively you might have purchased a Cisco power cord and AC adapter as accessories for your equipment To learn which Cisco power cords and AC adapters are compatible with your DMP see its datasheet at http www cisco com go dms dmp datasheets Procedure Step 1 If your DMP power cord must be assembled assemble it a Ident...

Page 31: ...be sufficient to power your DMP and two USB peripherals simultaneously When both PoE power and AC power are detected AC power overrides PoE and disconnects the PoE circuit Procedure Step 1 Use the On Off power button on the DMP chassis to verify that your DMP is turned Off Step 2 Connect a standard Category 5 Ethernet cable to your DMP Step 3 Attach the other end of the Ethernet cable to a PoE ena...

Page 32: ...4 4 User Guide for Cisco Digital Media Player Device Manager 5 2 x OL 15764 03 Chapter 4 Connect to a Power Source Procedures ...

Page 33: ...r the IP Address Will Be Static or Dynamic page 5 1 Understand WEP Keys and Passphrases page 11 3 Understand Whether the IP Address Will Be Static or Dynamic The factory default behavior for every DMP is to obtain and use a dynamic IP address from a DHCP server in its local network segment Nonetheless your DMP must have an IP address even when you will deploy it where the local network segment doe...

Page 34: ...nstead of this one Procedure Step 1 Plug one end of a standard Ethernet cable into the corresponding socket on your DMP Step 2 Plug the other end of this cable into a network hub network switch or router whose network uses DHCP to allocate IP addresses dynamically Step 3 Stop You have completed this procedure Related Topics Physical Interfaces I O Ports page 2 4 Connect Over Wireless 802 11 b g pa...

Page 35: ... your DMP Tip A DMP can detect automatically when some display brands and models are turned On or Off To connect one of these displays to your DMP you must use an RS 232 serial cable in addition to the video signal cable Cisco Digital Signs documentation on Cisco com explains how to use this feature in your network Topics in this section teach you about these presentation systems signal cables and...

Page 36: ... does not support the transmission of audio signals In this case you can use the provided audio cable for audio DMP 4310G Notice Regarding HDMI DVI Effects on Autodetection A corner case exists that is mildly disruptive It is not likely to affect your organization To understand this corner case assume that all of the following statements are true simultaneously Your DMP model is 4310G Your present...

Page 37: ...ed or animated in Flash The nature of these media types means that some pixels are not updated frequently in digital signage LCDs are less susceptible to burn in than plasma displays are Even though image persistence is sometimes a problem on LCD displays it is almost always self correcting and is unlikely to occur when you follow manufacturer guidelines for managing your displays correctly Built ...

Page 38: ...igh cost is not inevitable Nor is it proof of high quality Sometimes in fact high quality low signal resistance is irrelevant Even mediocre signal cables are sometimes sufficient and such cables are often very affordable Figure 1 illustrates the most important factors to consider when you choose signal cables Figure 1 Signal Cable Purchasing Factors to Consider Professional non consumer display re...

Page 39: ...page 6 1 Understand How to Work Around the Low Signal Quality of Composite Video Note When video signals are transmitted through a composite cable image quality suffers When you use a composite cable and your DMP shows any web based media small text might be difficult to read in TVzilla To work around this limitation you can lower the browser resolution setting in DMPDM Related Topics TVzilla page...

Page 40: ... that supports DVI but not HDMI When you do this however you must also use a separate signal cable to transmit audio signals or there will not be any audio Before You Begin Obtain an HDMI to DVI adapter Procedure Step 1 Make connections for video a Connect the HDMI cable to the HDMI interface on the back panel of your DMP b Fasten an HDMI to DVI adapter to the free end of the cable c Connect the f...

Page 41: ... Check the documentation for your touchscreen to learn whether it requires a serial connection or a USB connection to your DMP or if it supports both Procedure Step 1 Connect an HDMI cable to the HDMI interface on the back panel of your DMP Step 2 Connect the other end to your touchscreen OR If your touchscreen supports DVI connections and not HDMI connections Fasten an HDMI to DVI adapter to the ...

Page 42: ... Connect to an Analog Display or Projector Tip DMPs support connections to analog presentation systems However we recommend strongly that you use digital presentation systems whenever possible Procedure Step 1 Make connections for video a Plug one yellow jack from the RCA video cable into the CVBS interface on the back panel of your DMP b Connect the free end of this cable to the corresponding int...

Page 43: ...P A R T 2 Use DMPDM ...

Page 44: ......

Page 45: ...ur presentation system shows the Cisco logo and shows an IP address for your DMP write down the IP address Tip Later you can change how long this splash screen is visible during startup See the Edit the Splash Screen Duration to Obscure the DMP IP Address section on page 9 2 Step 2 Point your browser to the IP address that you wrote down Use HTTPS as the connection protocol The connection fails wh...

Page 46: ...this prompt again unless you restore your DMP to its factory default settings a Enter a new master password that contains at least eight characters which combine uppercase and lowercase letters with numerals b Click Activate Does it ask you to ENTER a password so that you can log in a Use the login name admin b Use whichever master password you saved most recently Step 4 Stop Remain logged in You ...

Page 47: ...urs by design so that you can test new settings If your changes cause unforseen problems you can abandon them without consequence And when your changes are satisfactory you can commit to them Click Apply to test new values for a condition or setting After this click the change takes effect However this change is temporary and reversible The values that you overwrote will return the next time that ...

Page 48: ... by Firmware Release and DMP Model Your DMP model and its installed firmware version dictate which elements and supported features you see in DMPDM DMPDM on a DMP 4305G page 8 2 DMPDM on a DMP 4310G page 8 3 DMPDM on a DMP 4400G page 8 4 DMPDM on a DMP 4305G Firmware Release 5 2 3 Firmware Release 5 2 2 Firmware Release 5 2 1 ...

Page 49: ...8 3 User Guide for Cisco Digital Media Player Device Manager 5 2 x OL 15764 03 Chapter 8 Start Here Concepts DMPDM on a DMP 4310G Firmware Release 5 2 3 Firmware Release 5 2 2 Firmware Release 5 2 1 N A ...

Page 50: ... Manager 5 2 x OL 15764 03 Chapter 8 Start Here Procedures DMPDM on a DMP 4400G Procedures Save Configured Settings page 8 5 Restart Your DMP page 8 6 Rare but Essential Tasks page 8 6 Firmware Release 5 2 3 Firmware Release 5 2 2 Firmware Release 5 2 1 ...

Page 51: ...ation of this step applies to you It can vary between any two DMP models and also between the model specific firmware versions from any two maintenance releases The saved configuration persists even after your DMP restarts Step 2 Stop You have completed this procedure Related Topics Restart Your DMP page 8 6 DMPDM Workflow page 8 1 Firmware Version DMP Model DMP 4310G DMP 4400G DMP 4305G 5 2 3 a C...

Page 52: ...abled devices including DMPs can use network time protocol NTP to synchronize themselves with radio and atomic clocks located on the Internet Thus the accuracy of their local time keeping is ensured NTP can synchronize distributed clocks within milliseconds over long time periods You must configure NTP settings on any DMP through which you will provide IPTV services with Cisco Cast Proof of play s...

Page 53: ... not available Step 4 Choose from the Time Zone list the time zone that is correct and local for your DMP at its location Step 5 Enter in the Refresh Interval field the maximum number of milliseconds that are permitted to elapse before your DMP retrieves a fresh time stamp from its NTP server The factory default maximum is 17 ms Step 6 Click Apply to confirm and test your choices Your entries are ...

Page 54: ... Without a Local DHCP Server procedure in the getting started guide for your DMP Step 4 Log in with the factory default username admin Step 5 Reconfigure your DMP and change its default passwords when prompted To learn how see Getting Started Guide for Cisco Digital Media Players at http cisco com en US docs video digital_media_systems dmp getting started guide 5_2_x dmp5_2_x html Step 6 Stop You ...

Page 55: ...to the left by one slot This movement exposes the options for another navigation level in the far right column Step 3 Click the name of a DMP model to see a selection tree that lists its available firmware versions Step 4 Expand the tree as needed and then click a release number to see its details Note Every firmware file is DMP model specific ...

Page 56: ...s for you Step 8 Stop You have completed this procedure Upgrade or Downgrade DMP Firmware You can install an update to the firmware for your DMP OR If your DMP firmware is so comparatively recent that it does not work well with older software on your DMM server you can install older firmware on your DMP Before You Begin Investigate which DMP firmware releases are available on Cisco com Confirm tha...

Page 57: ... burn it Otherwise upgrade fails Step 5 Stop You have completed this procedure Related Topics Enable or Disable Types of Access to Your DMP page 9 6 UI Reference Elements to Upgrade or Downgrade DMP Firmware page 8 12 View DMP Hardware and Firmware Versions Procedure Step 1 Click Hardware and Firmware Versions to see information about your DMP You cannot change the information Step 2 Stop You have...

Page 58: ...on the Upgrade Firmware Page Field Description Upgrade Firmware Image File The full pathname to the binary file If you do not know the full pathname click Browse Upgrade Status Status Indicates whether a firmware upgrade is in progress Firmware upgrade not active There is no upgrade in progress Burn in progress An upgrade is in progress Progress Status indicator for an upgrade in progress ...

Page 59: ...derstand DMP User Accounts and Passwords You use the Web Account when you log in to DMPDM itself In contrast the Service Account is a user account with FTP and SFTP login privileges It is available only on DMPs whose FTP service is enabled Note Unless or until you change these passwords individually they are both identical to the master password that you configured in the Log in section on page 7 ...

Page 60: ...e this optional procedure at your discretion You can change how long your DMP shows its splash screen during startup This is useful when for example your organization prefers not to reveal an IP address casually to all observers A duration of 30 000 milliseconds 30 seconds is the factory default A duration of 1 millisecond turns off the splash screen Any duration in the range from 2 to 5 000 milli...

Page 61: ...cedures Before You Begin Log in Procedure Step 1 Click Browser in the Settings list Step 2 Enter a new duration in milliseconds in the Splash Screen Display Time in milliseconds field Step 3 Click Apply Step 4 Click Save Configuration in the Administration list and then click Save Step 5 Stop You have completed this procedure ...

Page 62: ...tep 2 Enter in the Digital Signs Server Timeout sec field the maximum number of seconds that your DMP should wait for a response from your DMM appliance Step 3 Enter the routable DMM appliance IP address or DNS resolvable hostname in the DMM Appliance IP Address field Note Has Cisco Digital Signs autodiscovered your new DMP If so the DMM Appliance IP Address field might already be populated with t...

Page 63: ... You can change them when they should differ However they will become identical again in the future if you edit the master password You can use DMPDM to change the DMP Web Account password and Service Account password on one DMP Before You Begin Log in Procedure Step 1 Change the Web Account password a Click DMP Web Account in the Administration list b Enter your new password in the Password field...

Page 64: ... your DMP managed centrally If so repeat Step 3 in the Protect Your DMP from Unauthorized Management section on page 9 4 Step 4 Stop You have completed this procedure Proper communication is restored between your DMP and your trusted DMM appliance Enable or Disable Types of Access to Your DMP You can enable or disable various kinds of administrative access to your DMP Procedure Step 1 Click Manage...

Page 65: ... changed values into effect permanently so that they persist even after your DMP restarts a Choose Administration Save Configuration b Click Save when the Save Configuration page appears Step 5 Stop You have completed this procedure Related Topics Elements to Define Centralized Management Settings page 9 8 Reference SSL Encryption Ciphers That DMPs Support page 9 7 UI Reference Topics page 9 8 SSL...

Page 66: ...ble 9 2 Elements on the Management Services Page Element Description Management Services Enable Cisco TAC Troubleshooting Access Caution We recommend that you assign a strong password to the Cisco TAC account and never reveal this password to anyone except your trusted support engineer after you open a support case with Cisco Later after your support case is closed we recommend that you change the...

Page 67: ...n the WAAS Share Settings page On Upon starting your DMP mounts the network share automatically Off Upon starting your DMP does not mount the network share automatically Note DMPs can mount only one shared volume at a time TAC Account Password The password for Cisco TAC to use while troubleshooting your DMP if you chose Enabled from the Enable TAC Troubleshooting Access list The password must cont...

Page 68: ... is to use the login name ftp Password The password that is associated with the DMP Service account login name The factory default is to use the password admin but we warned you to change it when you first set up your DMP See the quick start guide for your DMP model type on Cisco com You must enter the password two times on the FTP Service Account page one time apiece in each of these fields to co...

Page 69: ...als to a public presentation system of some kind such as a monitor or projector that is connected to the DMP This presentation system might use projection or display technologies that are analog or digital and its output fidelity depends in part upon which signal cables and adapters connect it to your DMP Example Settings for DMP Display Attributes When you use an HDMI cable to connect your DMP to...

Page 70: ...n system is a touchscreen Furthermore it assumes that you completed the Connect to a Touchscreen section on page 6 7 Before You Begin Verify that your DMP model supports touchscreen technologies and that we support the touchscreen brand model and device driver that you will use See http www cisco com go dms compatibility Log in to DMPDM Procedure Step 1 If your touchscreen shows a message that say...

Page 71: ...dure in the DMPDM user guide at http cisco com go dms dmpdm The nature of your Cisco DMS service contract might limit Which upgrades are available to you Where and how you obtain upgrades Whether you must pay anything to obtain upgrades To learn about Cisco service contracts see http cisco com go cscc a Check the Currently Loaded Driver row to see which touchscreen driver if any is active on your ...

Page 72: ...ure Related Topics Connect to a Touchscreen page 6 7 Configure Video Output Before You Begin Connect your DMP to its presentation system Log in to DMPDM Procedure Step 1 Click DMP Display Attributes in the Settings list The display autodetection feature is enabled by default However it fails unless you use either An HDMI signal cable An HDMI signal cable in combination with an HDMI to DVI adapter ...

Page 73: ...ntil you restart your DMP Step 6 Click Show IP in the DMP Mode area to test if your choices are suitable ones for your presentation system Your presentation system should show a Cisco logo and should show the IP address for your DMP Step 7 Click Save Configuration in the Administration list and then click Save Step 8 Stop You have completed this procedure Adjust DMP Display Attributes Procedure St...

Page 74: ...into effect permanently so that they persist even after your DMP restarts Choose Administration Save Configuration and when the Save Configuration page appears click Save Step 5 Stop You have completed this procedure Related Topics UI Reference Elements to Define DMP Display Dimensions page 10 10 Reprogram the Buttons on Your Handheld Remote Control Before You Begin Your DMP model must be 4310G Pr...

Page 75: ...ou have completed this procedure Reference UI Reference Topics page 10 7 UI Reference Topics UI Reference Elements to Define Attributes of a DMP Display page 10 7 UI Reference Elements to Define DMP Display Dimensions page 10 10 UI Reference Elements to Define Attributes of a DMP Display Table 10 1 Elements on the DMP Display Attributes Page Element Description DMP Display Attributes DMP Display A...

Page 76: ...lect see the manual that came with your DMP display Interface DMP display output The type of video cable that connects your DMP to your DMP display The options are Composite S Video Either of these Composite Analog cable that binds three wires together and terminates in three separate plugs There is one plug each for The video signal Signals in the left audio channel Signals in the right audio cha...

Page 77: ... to 127 Contrast The setting that compensates for any deficiencies in the on screen contrast of your DMP display Contrast compensation values can range from 0 to 255 Saturation The setting that compensates for any deficiencies in the on screen color saturation of your DMP display Saturation compensation values can range from 0 to 255 Audio Channel Volume left The setting to control how loudly or s...

Page 78: ...ype HDMI or DVI that is in use Blank if you used any interface except HDMI to connect your DMP to its DMP display or if HDMI autodetection failed You cannot edit this value Supported Standards Shows all of the standards that your DMP display supports and shows which standard you selected Blank if you used any interface except HDMI to connect your DMP to its DMP display or if HDMI autodetection fai...

Page 79: ...l prior 5 2 x releases the default value was 4113 Reduce the value to reduce the width of displayed content Increase the value to increase the width of displayed content Displayable Height in relative units The total height in pixels of your DMP display The maximum value is 4096 pixels in DMPDM 5 2 3 However in all prior 5 2 x releases the default value was 3705 Reduce the value to reduce the heig...

Page 80: ...10 12 User Guide for Cisco Digital Media Player Device Manager 5 2 x OL 15764 03 Chapter 10 Configure Settings for Touchscreens Projectors and Displays Reference ...

Page 81: ...ianet 2 1 Features page 11 5 Understand Medianet Autoconfiguration for DMP 4310G Endpoints page 11 5 Information That Medianet and DMPs Exchange page 11 6 Restrictions page 11 6 Glossary Timesaver Go to terms that start with numerals A C E P S T W numerals 802 11b A wireless networking standard that specifies a maximum data transfer rate of 11Mbps and an operating frequency of 2 4GHz 802 11g A wir...

Page 82: ... to Top EAP EAP is the Extensible Authentication Protocol that WPA uses to authorize user access to wireless networks Common implementations include EAP FAST and EAP MD5 EAP FAST EAP FAST is a two phase implementation of the EAP authentication protocol Phase 0 provisioning Provision client with a credential called PAC Protected Access Credentials Phase 1 authentication Use the PAC to establish a t...

Page 83: ...phanumeric entry up to 32 characters long T Return to Top TKIP Temporal Key Integrity Protocol also known as key hashing is used as part of server based EAP authentication W Return to Top WEP Wired Equivalent Privacy is a method to encrypt data transmitted on a wireless network WEP keys Wired equivalent privacy WEP keys are the IEEE 802 11b standard that offers a mechanism for securing wireless LA...

Page 84: ...hexadecimal 4 Configure your wireless router to use the appropriate hexadecimal key or keys Related Topics Configure a Wireless Network Connection page 11 11 Configure a Wireless Network Connection page 11 11 Workflow to Define Wi Fi Settings It is not necessary useful or correct to restart a DMP immediately after you define its 802 11 settings Instead the typical workflow is as follows 1 Define w...

Page 85: ...t deployments If you manage your DMP primarily through DMPDM your benefit from Medianet integration will be minimal Understand Medianet Autoconfiguration for DMP 4310G Endpoints DMP 4310G endpoints can use Cisco Discovery Protocol CDP to announce and identify themselves on networks And you might use Ethernet cables to connect such DMPs to access switches where the autoconfiguration features of Med...

Page 86: ...rnet connections take priority over Wi Fi connections on DMPs where both are active We do not support open Wi Fi networks They are a security risk We do not support media streams to DMPs over Wi Fi networks The experience is poor DMP 4305G endpoints do not support Wi Fi Autoregistration Autoregistration depends upon the Cisco TAC Troubleshooting Access option for DMPs and fails unless this option ...

Page 87: ...s network connection is interrupted and restored your Medianet switch assigns to your DMP a dynamic IP address from another VLAN on your Medianet switch This easily prevented mismatch disrupts centralized management of your DMP To prevent this problem or to recover from it you can download and run the patch from Cisco com Note DMP 4310G endpoints in this release do not support Medianet features fo...

Page 88: ...our DMP to Use a Static IP Address Over Ethernet page 11 14 Assign a Static IP Address to a Wireless DMP 4400G page 11 16 Show the Assigned IP Address page 11 16 Activate Medianet Support on a DMP 4310G Note This feature is available exclusively on DMP 4310G endpoints No other DMP models supports this feature in this release Procedure Step 1 Click Network in the Settings area Step 2 Choose On from...

Page 89: ... transport protocol that we can proxy in this release is HTTP over 80 or 8080 The only asset types that we can proxy in this release are video and SWF You can configure a DMP 4310G to use a proxy server and you can specify which of your content servers should be exempt from this proxy service Procedure Step 1 Click Network in the Settings area Step 2 Choose Enabled from the Use HTTP Proxy list ...

Page 90: ...servers you must enter comma separated IP addresses These identify each content server that should be excluded from proxy Nonetheless we continue to proxy video playback from any other HTTP server Do not enter any hostnames Do not enter any wildcards To bypass your proxy when you play SWF assets from particular HTTP servers you can enter either comma separated IP addresses or comma separated FQDNs...

Page 91: ...et at http cisco com go dms dmp datasheets The Broadcast SSID setting must be enabled on your wireless access points also known as wireless routers or WLAN controllers Otherwise your DMPs cannot connect to your WLAN and are prevented from obtaining IP addresses We do not support open wireless networks They are a security risk Does a security policy in your network restrict DHCP address assignments...

Page 92: ...er guide at http cisco com go dms dmpdm The nature of your Cisco DMS service contract might limit Which upgrades are available to you Where and how you obtain upgrades Whether you must pay anything to obtain upgrades To learn about Cisco service contracts see http cisco com go cscc Step 2 Choose Enabled from the Wireless Interface list Each 802 11 wireless network is assigned a name to distinguish...

Page 93: ... you see the Username and Password fields enter in them respectively a valid username for your wireless network and the password for that username c Choose Enabled from the Dynamic IP Addressing DHCP list Tip Will you ever deploy your DMP in a wireless network that does not have any DHCP server If so you can configure your DMP to use a static IP address d Optional Click Probe to check whether thes...

Page 94: ... its presentation system Step 2 Turn On the presentation system and then do one of the following Use a standard category 5 RJ 45 Ethernet cable either 10 100 or 10 100 1000 depending on your DMP model to connect your DMP to the network segment that includes the DHCP server Use an Ethernet crossover cable to connect your DMP directly to the DHCP server Step 3 If the DHCP server process is not runni...

Page 95: ... Gateway field the network gateway that your DMP should use with its static IP address d Enter in the Primary DNS Server field the DNS server that your DMP should use with its static IP address Step 8 Optional Will a network address translation NAT service give your DMP a private IP address If so a Choose Yes from the Using NAT list b Enter in the NAT IP Address field the 1 to 1 public address whi...

Page 96: ...og in to your wireless access point as an administrator Step 2 Use its administrative features to assign a static IP address to your DMP Step 3 Stop You have completed this procedure Related Topics Prepare Your DMP to Use a Static IP Address Over Ethernet page 11 14 Show the Assigned IP Address Before You Begin If you have not yet obtained an IP address for your DMP see the quick start guide for y...

Page 97: ...ata that you want to play and contains just one frame of video data Browser The HTTP URL of any document that the embedded browser should load automatically and show immediately after each restart For example the URL that you enter might point to an HTML page with an embedded Flash file that animates the logo for your organization The URL cannot contain any more than 254 characters cannot contain ...

Page 98: ...ssigned to whatever router provides outside network access to and from devices on the DMP local network segment Primary DNS Server The routable IP address or DNS resolvable hostname of the primary DNS server for whichever network segment is local to your DMP We recommend that you enter the IP address not the hostname Using NAT Indicates whether your DMP uses private IP addressing Choose an option ...

Page 99: ...nderstand Internal Storage Capacity page 12 1 Performance Guidelines for Local Storage page 12 2 Local Storage Restrictions for DMP 4310G page 12 2 Understand Internal Storage Capacity Internal storage media is formatted to this capacity For a DMP 4305G 2 GB For a DMP 4310G 32 GB For a DMP 4400G 4 GB The total available space for internal file storage For a DMP 4305G 2 GB DMP 4310G For a DMP 4400G...

Page 100: ...nnect the external volume from the upper USB interface on a DMP 4310G and then without any delay plug it immediately into the lower USB interface on the same DMP However these problems do not occur in every such case In our tests they occurred approximately 1 percent of the time To reduce your possible exposure to these problems wait no less than 3 seconds after you connect or disconnect an attach...

Page 101: ...lements to Define Internal Storage Settings page 12 4 Mount or Unmount a Network Share Note DMPs can mount only one shared volume at a time Procedure Step 1 Click Manage WAAS Share in the Administration list Step 2 Enter or edit the required values and then click Apply Step 3 Do one of the following Click Mount Share to connect your DMP to this network share immediately Click Unmount to disconnect...

Page 102: ...mounted Access Mode Indicates whether the internal SD card is writable or if it is read only Capacity in megabytes Shows the total capacity Free Space in megabytes Shows the total free space Table 12 2 Elements on the WAAS Share Settings Page Element Description Status Says whether your DMP has a network share mounted now If connection attempts have failed says how many more times your DMP will tr...

Page 103: ...this release Understand URL Behaviors If you enter URLs for both video content and browser content the actual result depends on a combination of these factors Whether you click or to show only that one kind of content What height and width values you enter for the embedded browser What amount of transparency you assign to the HTML plane URLs cannot contain any more than 254 characters cannot conta...

Page 104: ...nce of Operations page 13 2 Stage 2 Sequence of Operations page 13 3 Stage 3 Sequence of Operations page 13 4 Note In DMPDM 5 2 3 stages 1 and 2 are combined for simplicity Stage 1 Sequence of Operations When an HTTP status code of 404 or 500 prevents your DMP from obtaining the content that you scheduled it to play your DMP enters stage 1 failover Stage 1 operations for failover occur in a predic...

Page 105: ... in the Failover URL field 2 Verifies that the Failover URL is reachable 2 Verifies that the Failover URL is reachable 3 Verifies that assets at the Failover URL are valid 3 Verifies that assets at the Failover URL are valid 4 Plays assets from the Failover URL instead of playing assets from the Recovery URL 4 Plays assets from the Failover URL In DMPDM 5 2 0 to 5 2 2 In DMPDM 5 2 3 The error cond...

Page 106: ... opening titles for a theatrical film do not require that any font be installed Similarly when a font is embedded within a Flash file that you show the Flash file will load correctly even if the corresponding font is not installed on your DMP See User Guide for Cisco Digital Media Manager 5 2 x on Cisco com to learn precisely which fonts your DMP supports In DMPDM 5 2 0 to 5 2 2 In DMPDM 5 2 3 The...

Page 107: ...dure Step 1 Click Browser in the Settings list Step 2 Enter or edit the required values and then click Apply Step 3 Choose Administration Save Configuration and when the Save Configuration page appears click Save Step 4 Restart your DMP Step 5 Stop You have completed this procedure Related Topics UI Reference Elements to Define TVzilla Settings page 13 8 Restart Your DMP page 8 6 Show TVzilla in F...

Page 108: ...s Step 4 Optional Would you like to put all values into effect permanently so that they persist even after your DMP restarts Choose Administration Save Configuration and when the Save Configuration page appears click Save Step 5 Stop You have completed this procedure Related Topics UI Reference Elements to Define Transparency Settings for HTML Content page 13 11 Specify Which URL to Load in TVZill...

Page 109: ... Enter pool ntp org in the Hostname 1 field if you have not already done so f Choose your locale from the Time Zone list and then click Apply g Click Save Configuration h Click Restart Do you use DMPDM 5 2 3 When you use DMPDM 5 2 3 a Click Syslog in the Settings list b Enter the routable IP address of your DMM appliance in the Syslog Collector IP Address field c Choose Yes from the PoP Message En...

Page 110: ...t choose to rotate the HTML content plane if you have rotated your DMP display The rotation feature applies only to content that plays on the HTML content plane To play video vertically you must first encode it vertically Browser Alpha Channel Transparency 0 255 Note Although this setting might look identical to a setting described in the Adjust Whether TVzilla is Transparent Translucent or Opaque...

Page 111: ...nt than these we strongly recommend that you 1 Choose DMP Display Attributes 2 From the DMP Display Autodetection requires HDMI list choose Disabled 3 From the Display Standard list choose VESA_1360x768x60 4 From the Interface DMP display output list choose HDMI These selections will apply 1360 and 768 as the width and height values to use respectively ensuring that your content for digital signag...

Page 112: ...two failover If the value is wrong you can edit it If you edit it your edits will not take effect until you restart your DMP Failover Timeout in milliseconds Note This field is visible in all DMPDM 5 2 x releases The number of milliseconds that your DMP should wait after each failed attempt to load the content from a URL before it tries again Maximum Number of Failover Attempts Note This field is ...

Page 113: ... coordinates that the video content plane touches Values can range from 0 to 255 where 0 The HTML content plane is completely hidden and only the video content plane is visible 128 The HTML plane overlays the video plane and content is equally visible on both planes 255 The video content plane is completely hidden and only the HTML content plane is visible Note When the HTML content plane contains...

Page 114: ...13 12 User Guide for Cisco Digital Media Player Device Manager 5 2 x OL 15764 03 Chapter 13 Browser Settings TVzilla Reference ...

Page 115: ... STC Values page 14 2 Understand Why PTS STC Discrepencies Flood the Buffer and Cause Latency page 14 2 Understand Jitter Differing amounts of transmission delay might affect any two packets in a multicast stream Jitter compares the transmission delays for two packets and measures the scope of difference between them Understand the Jitter Buffer Each DMP reserves 5 MB in its RAM to buffer incoming...

Page 116: ...has delivered a PTS value its generated STC value triggers playback of the corresponding video and audio data This brief delay contributes to proper playback of the stream Your DMP considers the video frame rate and other factors to make programatic assumptions about what the second PTS value will say and when it should arrive Based on these assumptions it generates a second STC value Your DMP rep...

Page 117: ...DMP 4 Play the media that you uploaded See Watch or Stop Video from a File Stored on Your DMP page 14 6 Procedures Configure Settings page 14 3 Play Media page 14 4 Configure Settings Adjust Jitter Buffer Control Advanced Multicast Settings page 14 3 Turn Full Screen Video Mode On or Off page 14 4 Adjust Jitter Buffer Control Advanced Multicast Settings Note DMPs do not support multicast streaming...

Page 118: ...Stored on Your DMP page 14 6 Play Media Play Assets from a USB Flash Drive page 14 4 Watch or Stop Video from a UDP Multicast Stream page 14 5 Watch or Stop Video from an HTTP URL page 14 5 Watch or Stop Video from a File Stored on Your DMP page 14 6 Play Assets from a USB Flash Drive You can save supported media files to a USB flash drive attach that drive to your DMP and then show the files on t...

Page 119: ... stream Click Stop to exit the stream Step 4 Stop You have completed this procedure Related Topics UI Reference Elements to Define Video Multicast Settings page 14 6 Watch or Stop Video from an HTTP URL To show on your DMP display the video content from an HTTP URL or to stop showing that video content do the following Procedure Step 1 Click Video URL in the Display Actions list Step 2 Enter or ed...

Page 120: ...pics UI Reference Elements to Play Locally Stored Video page 14 7 Reference UI Reference Topics page 14 6 UI Reference Topics UI Reference Elements to Define Video Multicast Settings page 14 6 UI Reference Elements to Define Video URLs page 14 7 UI Reference Elements to Play Locally Stored Video page 14 7 UI Reference Elements to Define Jitter Buffer Advanced Multicast Settings page 14 8 UI Refere...

Page 121: ... routable IP address or DNS resolvable hostname The full pathname which points exactly to the video file on the server Note The entire URL must contain fewer than 254 characters It must not contain any spaces Tip When the HTTP service runs on a nonstandard logical port use the typical method 8080 for example to include a port number in the URL Table 14 3 Elements on the Play Video File Stored Loca...

Page 122: ... is buffered this is the least amount of media that will buffer en route to its decoding Buffer size is proportionate to latency so a larger buffer proportionately improves the capacity for jitter control Whenever your presentation system is one tile in a video wall or feeds signals to other tiles via RS 232 daisy chaining this value should be within 100 ms of the High Mark value Otherwise the til...

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