Tips and Shortcuts
How do I setup Speed Dials?
(1) Use a web browser and access:
https://iptcucmpub.brockport.edu/ucmuser
(1) Use your Windows Username / Password to login.
(2) Click the Phones Tab
(3) Click Phone Settings
(4) Click Speed Dial Numbers and select Add a new Speed Dial
(5) When entering in the number Prefix the number with a 9
e.g.: 95551234
How do I Transfer a Voicemail?
Forward via E-Mail
(1) You can simply forward the email with the attached voicemail.
To Forward via the Phone prompts:
(1) Listen to the new message
(2) Hit 5 to forward
(3) Provide an introduction
(4) Hit ## , enter the extension and then #.
How do I Forward Calls?
(1) To forward calls, press the
Forward All
Softkey.
(2a)Either Enter the phone number (You need to prefix 9)
e.g.:
95551234
(2b) Or to forward all calls to voicemail, press Messages
(3) To cancel call forwarding, press
Forward Off
.
Voicemail Shortcuts
Main Menu
1 - Hear new Messages
3 1 - Review Saved Messages
3 2 - Review Deleted Messages
4 1 - Change Greetings
4 1 2 - Switch to Alternate Greeting
Listening to Voicemail:
# - Next Message
1 - Restart a message
2 - Save
3 - Delete
8 - Pause
Cisco 8841 Phone Schematic
Quick Reference Guide (Cisco Unified IP Phone 8841)
1
Handset light strip Indicates an incoming call (flashing red) or new voice
message (steady red).
2
Phone screen
Shows information about your phone such as directory
number, active call and line status, softkey options,
speed dials, placed calls, and phone menu listings.
3
Programmable
feature buttons
Phone lines and intercom lines
Buttons illuminate to indicate status:
Green, steady: Active call
Green, flashing: Held call
Privacy in use, one-way intercom call, DND active,
or logged into Hunt Group .
Amber, flashing: Incoming call or reverting call
Red, steady: Remote line in use (shared line or
Line Status)
Red, flashing: Remote line on hold
4
Softkey buttons
Depending on how your system administrator sets up
the phone, enable softkey options displayed on your
phone screen.
5
Navigation and
Select button
The Navigation and Select button allows you to scroll
through menus, highlight items and select the
highlighted item.
6
Release Button
Ends a connected call or session.
7
Hold/Resume
button
Places an active call on hold and resumes the held call.
8
Conference button
Creates a conference call.
9
Transfer button
Transfers a call.
10 Speakerphone
button
Toggles the speakerphone on or off. When the speak-
erphone is on, the button is lit.
11 Mute button
Toggles the microphone on or off. When the micro-
phone is muted, the button is lit.
12 Headset button
Toggles the headset on or off. When the headset is on,
the button is lit.
13 Keypad
Allows you to dial phone numbers, enter letters, and
select menu items (by entering the item number).
14 Volume button
Controls the handset, headset, and speakerphone vol-
ume (off hook) and the ringer volume (on hook).
15 Contacts button
Opens or closes the Directories menu. Use the Contacts
button to access personal and corporate directories.
16 Applications button
Opens or closes the Applications menu. Use the Appli-
cations button to access call history, user preferences,
phone settings, and phone model information.
17 Messages button
Autodials your voice messaging system (varies by sys-
tem).
18 Back button
Returns to the previous screen or menu.
19 Handset
Phone handset
