28-4
Catalyst 2360 Switch Software Configuration Guide
OL-19808-01
Chapter 28 Troubleshooting
Recovering from a Lost or Forgotten Password
Follow the steps in this procedure if you have forgotten or lost the switch password.
Step 1
Use one of these methods to connect a terminal or PC to the switch:
•
Connect a terminal or a PC with terminal-emulation software to the switch console port.
•
Connect a PC to the Ethernet management port. For details about using the internal Ethernet
management port, see the
“Using the Ethernet Management Port” section on page 8-14
and the
hardware installation guide.
Step 2
Set the line speed on the emulation software to 9600 baud.
Step 3
Power off the switch.
Step 4
Reconnect the power cord to the switch. Within 15 seconds, press the
Mode
button while the System
LED is still flashing green. Continue pressing the
Mode
button until the System LED turns briefly amber
and then solid green; then release the
Mode
button.
Several lines of information about the software appear with instructions, informing you if the password
recovery procedure has been disabled or not.
•
If you see a message that begins with this:
The system has been interrupted prior to initializing the flash file system. The
following commands will initialize the flash file system
proceed to the
“Procedure with Password Recovery Enabled” section on page 28-4
, and follow the
steps.
•
If you see a message that begins with this:
The password-recovery mechanism has been triggered, but is currently disabled.
proceed to the
“Procedure with Password Recovery Disabled” section on page 28-6
, and follow the
steps.
Step 5
After recovering the password, reload the switch.
Switch>
reload
Proceed with reload? [confirm]
y
Step 6
Power on the switch.
Procedure with Password Recovery Enabled
If the password-recovery mechanism is enabled, this message appears:
The system has been interrupted prior to initializing the flash file system. The following
commands will initialize the flash file system, and finish loading the operating system
software:
flash_init
load_helper
boot
Step 1
Initialize the flash file system:
switch:
flash_init