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7-11

Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide

78-17406-01

Chapter 7 Troubleshooting

Troubleshooting Network Interfaces

Note

The

port-number

is the T1 circuit that you wish to drop. T1 port numbers range from 1 to 28.

Step 2

Disable drop and insert mode after testing the T1 circuits.

Note

We recommend that you disable drop and insert mode to prevent accidental use of the push
button on the CT3 feature card.

To disable drop and insert mode, enter the

test trunk drop-insert off

port-number

privileged EXEC

command as follows:

Router>

test trunk drop-insert off

port-number

Troubleshooting Network Interfaces

For information about isolating problems with the network connections to your universal gateway, see
the

Internetwork Troubleshooting Guide

publication available on Cisco.com.

Getting Help

For information about technical support, onsite service, and exchange and repair services, see the

“Obtaining Technical Assistance” section on page xvi

Summary of Contents for AS5350XM

Page 1: ... Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 526 4100 Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide Customer Order Number DOC 7817406 Text Part Number 78 17406 01 ...

Page 2: ...her of the television or radio Move the equipment farther away from the television or radio Plug the equipment into an outlet that is on a different circuit from the television or radio That is make certain the equipment and the television or radio are on circuits controlled by different circuit breakers or fuses Modifications to this product not authorized by Cisco Systems Inc could void the FCC ...

Page 3: ...bsite xvi Submitting a Service Request xvii Definitions of Service Request Severity xvii Obtaining Additional Publications and Information xviii C H A P T E R 1 Safety Warnings Recommendations and Tools Required 1 1 General Safety 1 1 Maintaining Safety with Electricity 1 2 Preventing Electrostatic Discharge 1 3 Required Tools and Equipment 1 3 Where to Go Next 1 4 C H A P T E R 2 Feature Card and...

Page 4: ...Feature Card 4 5 Getting Help 4 7 Where to Go Next 4 7 C H A P T E R 5 Universal Port and Dial Only Feature Cards 5 1 Overview 5 1 Restrictions for the Universal Port and Dial Only Feature Cards 5 2 Online Insertion and Removal of the Universal Port or Dial Only Feature Card 5 3 Removing the Universal Port or Dial Only Feature Card 5 3 Installing the Universal Port or Dial Only Feature Card 5 8 Sy...

Page 5: ...ith Universal Port and Dial Only Feature Cards 7 6 Monitoring the Chassis Environment 7 7 Displaying Environment Status 7 8 Using the Bantam Jack Ports to Monitor T1 E1 and CT3 Feature Cards 7 10 Using Drop and Insert Mode on the CT3 Feature Card 7 10 Troubleshooting Network Interfaces 7 11 Getting Help 7 11 A P P E N D I X A Cabling Specifications A 1 2 Port and 4 Port T1 or E1 Feature Card Cable...

Page 6: ...Contents vi Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide 78 17406 01 ...

Page 7: ...server should be familiar with electronic circuitry and wiring practices and have experience as an electronic or electromechanical technician Table 1 describes the contents of each chapter in this document Table 1 Document Organization Chapter Title Description Chapter 1 Safety Warnings Recommendations and Tools Required Describes the safety warnings recommendations and the tools required to insta...

Page 8: ...rmation similar to a Timesaver Chapter 6 Voice Feature Card Describes OIR tasks that you must perform on the voice feature card Chapter 7 Troubleshooting Describes how to troubleshoot by using LEDs bantam jacks and environmental monitoring Appendix A Cabling Specifications Describes cabling and pinout information for the dial feature cards Table 1 Document Organization continued Chapter Title Desc...

Page 9: ...sittelet laitteistoa huomioi sähköpiirien käsittelemiseen liittyvät riskit ja tutustu onnettomuuksien yleisiin ehkäisytapoihin Turvallisuusvaroitusten käännökset löytyvät laitteen mukana toimitettujen käännettyjen turvallisuusvaroitusten joukosta varoitusten lopussa näkyvien lausuntonumeroiden avulla SÄILYTÄ NÄMÄ OHJEET Attention IMPORTANTES INFORMATIONS DE SÉCURITÉ Ce symbole d avertissement indi...

Page 10: ...Você está em uma situação que poderá ser causadora de lesões corporais Antes de iniciar a utilização de qualquer equipamento tenha conhecimento dos perigos envolvidos no manuseio de circuitos elétricos e familiarize se com as práticas habituais de prevenção de acidentes Utilize o número da instrução fornecido ao final de cada aviso para localizar sua tradução nos avisos de segurança traduzidos que...

Page 11: ...xi Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide 78 17406 01 Preface Document Conventions ...

Page 12: ...Use o número da declaração fornecido ao final de cada aviso para localizar sua tradução nos avisos de segurança traduzidos que acompanham o dispositivo GUARDE ESTAS INSTRUÇÕES Advarsel VIGTIGE SIKKERHEDSANVISNINGER Dette advarselssymbol betyder fare Du befinder dig i en situation med risiko for legemesbeskadigelse Før du begynder arbejde på udstyr skal du være opmærksom på de involverede risici de...

Page 13: ...xiii Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide 78 17406 01 Preface Document Conventions ...

Page 14: ... documentation that is found on the Cisco website without being connected to the Internet Certain products also have PDF versions of the documentation available The Product Documentation DVD is available as a single unit or as a subscription Registered Cisco com users Cisco direct customers can order a Product Documentation DVD product number DOC DOCDVD or DOC DOCDVD SUB from Cisco Marketplace at ...

Page 15: ...y responses for Cisco products is available at this URL http www cisco com go psirt To see security advisories security notices and security responses as they are updated in real time you can subscribe to the Product Security Incident Response Team Really Simple Syndication PSIRT RSS feed Information about how to subscribe to the PSIRT RSS feed is found at this URL http www cisco com en US product...

Page 16: ...ne support If you do not have a valid Cisco service contract contact your reseller Cisco Technical Support Documentation Website The Cisco Technical Support Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies The website is available 24 hours a day at this URL http www cisco com techsupport Access to all ...

Page 17: ...ephone use one of the following numbers Asia Pacific 61 2 8446 7411 Australia 1 800 805 227 EMEA 32 2 704 55 55 USA 1 800 553 2447 For a complete list of Cisco TAC contacts go to this URL http www cisco com techsupport contacts Definitions of Service Request Severity To ensure that all service requests are reported in a standard format Cisco has established severity definitions Severity 1 S1 An ex...

Page 18: ...echnical user magazine for maximizing Internet and networking investments Each quarter Packet delivers coverage of the latest industry trends technology breakthroughs and Cisco products and solutions as well as network deployment and troubleshooting tips configuration examples customer case studies certification and training information and links to scores of in depth online resources You can acce...

Page 19: ...active website for networking professionals to share questions suggestions and information about networking products and technologies with Cisco experts and other networking professionals Join a discussion at this URL http www cisco com discuss networking World class networking training is available from Cisco You can view current offerings at this URL http www cisco com en US learning index html ...

Page 20: ...xx Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide 78 17406 01 Preface Obtaining Additional Publications and Information ...

Page 21: ...ice that uses electricity must be handled carefully follow these guidelines to ensure general safety Keep the chassis area clear and dust free during and after installation Put the removed chassis cover in a safe place Keep tools away from walk areas where you and others could fall over them Do not wear loose clothing that could get caught in the chassis Fasten your tie or scarf and roll up your s...

Page 22: ...ing the unit the ground connection must always be made first and disconnected last Statement 1046 Do not work alone if potentially hazardous conditions exist Never assume that power is disconnected from a circuit Always check Warning Read the installation instructions before connecting the system to the power source Statement 1004 Look carefully for possible hazards in your work area such as moist...

Page 23: ...rt of the chassis For safety periodically check the resistance value of the antistatic strap which should be between 1 and 10 megohm Mohm Required Tools and Equipment The following items are provided with each universal gateway RJ 45 to DB 9 female DTE adapter labeled TERMINAL RJ 45 to DB 25 female DTE adapter labeled TERMINAL RJ 45 to DB 25 male DCE adapter labeled MODEM RJ 45 to RJ 45 rollover c...

Page 24: ...remaining chapters of this guide provide information about installing and troubleshooting feature cards and about building cables Chapter 2 Feature Card and Carrier Card Guidelines Chapter 3 T1 and E1 Feature Cards Chapter 4 Channelized T3 Feature Card Chapter 5 Universal Port and Dial Only Feature Cards Chapter 6 Voice Feature Card Chapter 7 Troubleshooting Appendix A Cabling Specifications ...

Page 25: ...ersal gateway chassis has a motherboard a high speed backplane and seven slots for feature cards that allow OIR Feature Cards Each feature card is a 5 1 by 13 inch 13 by 30 cm PCI based interface board The following trunk types are supported T1 feature card Supports North American robbed bit signaling RBS on T1 trunks including a variety of North American RBS protocol framing and encoding types E1...

Page 26: ...ed or removed it automatically runs diagnostic and discovery routines acknowledges the presence or absence of the feature card and resumes chassis operation without any operator intervention See the following chapters for more information about specific feature cards See Chapter 3 T1 and E1 Feature Cards to perform OIR of the T1 or E1 feature card See Chapter 4 Channelized T3 Feature Card to perfo...

Page 27: ...d that services the DC circuit switch the circuit breaker to the OFF position and tape the switch handle of the circuit breaker in the OFF position Statement 140 Caution Before you remove a carrier card see Chapter 1 Safety Warnings Recommendations and Tools Required Removing a Populated Carrier Card Warning Before opening the unit disconnect the telephone network cables to avoid contact with tele...

Page 28: ... 4 Grasp the feature card handles and gently pull them toward you to guide the carrier card out of the slot Place one hand under the carrier card as you pull it out of the chassis See Figure 2 4 and Figure 2 5 Note Use the feature card handles to remove the carrier card Ensure that the feature cards are secured to the carrier card Figure 2 4 Removing the Carrier Card from the Cisco AS5350XM 36002 ...

Page 29: ...rom the chassis set it aside on an ESD preventive mat Step 6 If the backplane slot is to remain empty install a blank cover over the open slot to ensure proper airflow inside the chassis See Figure 2 6 Figure 2 6 Blank Filler Panel Installing a Populated Carrier Card To install a populated carrier card Step 1 Slide the carrier card into the slot until it touches the backplane connector See Figure ...

Page 30: ...seat the card completely Step 3 Tighten the two captive screws to secure the carrier card to the chassis See Figure 2 9 and Figure 2 10 Figure 2 9 Tightening the Captive Screws on the Cisco AS5350XM Figure 2 10 Tightening the Captive Screws on the Cisco AS5400XM Step 4 If the carrier card has a blank feature card slot install a blank cover over the open feature card slot to ensure proper airflow i...

Page 31: ...DC power supplies see the chassis installation guide for your universal gateway Step 6 Reconnect all interface cables Getting Help For information about technical support onsite service and exchange and repair services see the Obtaining Technical Assistance section on page xvi Where to Go Next The remaining chapters of this guide include information about installing and troubleshooting feature car...

Page 32: ...2 8 Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide 78 17406 01 Chapter 2 Feature Card and Carrier Card Guidelines Where to Go Next ...

Page 33: ...Removal of the T1 or E1 Feature Card page 3 2 Configuring Input Impedance for the E1 Feature Card page 3 11 Getting Help page 3 12 Where to Go Next page 3 12 Overview You can install a T1 or E1 feature card in any feature card slot of the universal gateway chassis See Figure 3 1 through Figure 3 3 Figure 3 1 2 Port T1 or E1 Feature Card Figure 3 2 4 Port T1 or E1 Feature Card 35840 T1 or E1 ports ...

Page 34: ...t of service by using the busyout command to disable the feature card The busyout command is executed on a per feature card basis and will disable the card after waiting for the active services to terminate If there are active calls on the feature card after you execute the busyout command wait for the calls to drop To view the status of the termination process use the show busyout command 29030 T...

Page 35: ...ce the existing feature card with a new feature card of a different type you must reconfigure the system For configuration details see the Cisco AS5350XM and Cisco AS5400XM Universal Gateways Software Configuration Guide Removing the T1 or E1 Feature Card To remove the T1 or E1 feature card follow these steps Note An example showing the output from each command is provided after the procedure See ...

Page 36: ... T1 or E1 feature card Router show controller t1 e1 slot number control number timeslot timeslot number Router clear port slot number port number Note The clear port command applies only to universal port dial only or voice feature cards Step 5 Verify that the OK MAINT LED is off this indicates that the feature card is offline and ready to be removed Note The OK MAINT LED is green before you enter...

Page 37: ... feature card handle with one hand Pull the card toward you until the card slides free of the chassis Grasp the ventilated metal cover with your other hand to support and guide the feature card out of the slot See Figure 3 8 and Figure 3 9 Caution Avoid touching any pins or circuit board components when you remove or install a feature card Figure 3 8 Removing the Feature Card from the Cisco AS5350...

Page 38: ... 6 of the universal gateway Router show chassis slot 6 Slot 6 DFC type is E1 8 PRI DFC OIR events Number of insertions 0 Number of removals 0 DFC State is DFC_S_OPERATIONAL Router Router busyout 6 Busyout in progress for 6 Router show busyout 6 Busyout status for trunk DFC slot 6 DFC slot busyout is in progress p pending s static cfg exec d dynamic n none 6 0 s s p p p p p p p p p p p p p n p p p ...

Page 39: ...usyout status for trunk DFC slot 6 DFC slot busyout is in progress p pending s static cfg exec d dynamic n none 6 0 s s p p p p p p p p p p p p p n p p p p p p p p p p p p p p p 6 1 s s s p p p p p p p p p p p p n p p p p p p p p p p p p p p p 6 2 s s s p p p p p p p p p p p p n p p p p p p p p p p p p p p p 6 3 s s s s p p p p p p p p p p p n p p p p p p p p p p p p p p p 6 4 s s s p p p p p p p ...

Page 40: ...RI delete PRI at slot 6 unit 4 channel 15 with index 4 Jan 1 00 32 40 683 CSM 5 PRI delete PRI at slot 6 unit 5 channel 15 with index 4 Jan 1 00 32 40 687 CSM 5 PRI delete PRI at slot 6 unit 6 channel 15 with index 3 Jan 1 00 32 40 695 CSM 5 PRI delete PRI at slot 6 unit 7 channel 15 with index 2 Router Jan 1 00 32 48 515 ISDN 6 LAYER2DOWN Layer 2 for Interface Se6 4 15 TEI 0 changed to down Jan 1...

Page 41: ...atement 90 Warning The telecommunications lines must be disconnected 1 before unplugging the main power connector and or 2 while the housing is open Statement 89 Note When you replace a feature card in a slot with a new feature card of the same type the system software recognizes the new feature card and brings up the trunk interfaces automatically If you replace the existing feature card with a n...

Page 42: ...card completely Step 4 Tighten the screws to secure the feature card to the chassis See Figure 3 13 and Figure 3 14 Figure 3 13 Tightening the Captive Screws on the Cisco AS5350XM Universal Gateway Figure 3 14 Tightening the Captive Screws on the Cisco AS5400XM Universal Gateway Step 5 Check the card LEDs to verify that the card is working properly For information about feature card LEDs see Chapt...

Page 43: ... line termination command Command Purpose Step 1 Router enable Password password Router Enters enable mode Enter the password You have entered enable mode when the prompt changes to Router Step 2 Router configure terminal Enter configuration commands one per line End with CNTL Z Router config Enters global configuration mode You have entered global configuration mode when the prompt changes to Rou...

Page 44: ...ow running config Building configuration Current configuration controller E1 0 clock source free running line termination 75 ohm pri group timeslots 1 31 Router Getting Help For information about technical support onsite service and exchange and repair services see the Obtaining Technical Assistance section on page xvi Where to Go Next The remaining chapters of this guide include information about...

Page 45: ... multiplex 28 channelized T1 lines into a single channelized T3 line See Figure 4 1 Figure 4 1 CT3 Feature Card Note The Cisco AS5350XM and Cisco AS5400XM universal gateways each support only one type of WAN feature card at a time See Chapter 7 Troubleshooting for more information The CT3 feature card provides physical line termination for up to 672 DS0 channels and uses onboard High Level Data Li...

Page 46: ...move or insert only one feature card at a time When you replace a feature card in a slot with a new feature card of the same type the system software recognizes the new feature card and brings up the trunk interfaces automatically If you replace the existing feature card with a new feature card of a different type you must reconfigure the system For configuration details see the Cisco AS5350XM and...

Page 47: ...se the show controller command to show the feature card that is associated with the CT3 feature card Router show controller t3 slot number control number timeslot timeslot number Router clear port slot number port number Note The clear port command applies only to universal port dial only or voice feature cards Step 5 Verify that the OK MAINT LED is off this indicates that the feature card is offl...

Page 48: ...card to the chassis until each screw is free of the chassis See Figure 4 4 and Figure 4 5 Figure 4 4 Loosening the Captive Screws on the Cisco AS5350XM Universal Gateway Figure 4 5 Loosening the Captive Screws on the Cisco AS5400XM Universal Gateway Step 9 Grasp the feature card handle with one hand Pull the card toward you until the card slides free of the chassis Grasp the ventilated metal cover...

Page 49: ...over over the open feature card slot to ensure proper airflow inside the chassis See Figure 4 8 Figure 4 8 Blank Feature Card Cover Installing the CT3 Feature Card Warning Do not work on the system or connect or disconnect cables during periods of lightning activity Statement 1001 Note When you replace a feature card with a new feature card of the same type in the same slot the system software rec...

Page 50: ... the carrier card backplane connector See Figure 4 9 and Figure 4 10 Figure 4 9 Installing the CT3 Feature Card in the Cisco AS5350XM Universal Gateway Figure 4 10 Installing the CT3 Feature Card in the Cisco AS5400XM Universal Gateway Step 3 Align the captive screws with their holes and seat the card completely Step 4 Tighten the screws to secure the feature card to the chassis See Figure 4 11 an...

Page 51: ... card LEDs see Chapter 7 Troubleshooting Getting Help For information about technical support onsite service and exchange and repair services see the Obtaining Technical Assistance section on page xvi Where to Go Next The remaining chapters of this guide include information about installing and troubleshooting feature cards and about building cables Chapter 5 Universal Port and Dial Only Feature C...

Page 52: ...4 8 Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide 78 17406 01 Chapter 4 Channelized T3 Feature Card Where to Go Next ...

Page 53: ... Dial only feature card The dial only feature card supports 60 DL 60 to 108 DL 108 dial calls in Cisco AS5350XM and Cisco AS5400XM universal gateways It does not support voice or fax services Note Dial services include modem calls all modulations ISDN digital calls V 110 data calls and V 120 data calls Modem pass through calls are not included in dial services For configuration details see the Cis...

Page 54: ... services are supported Table 5 1 describes the behavior of the Cisco AS5350XM and Cisco AS5400XM universal gateways with dial only feature cards universal port feature cards or both types of cards installed in the chassis Caution We do not recommend deploying dial only feature cards in a chassis that supports voice and fax services because voice or fax calls assigned to the dial only feature card...

Page 55: ...remove or insert only one feature card at a time When you replace a feature card in a slot with a new feature card of the same type the system software recognizes the new feature card and brings up the trunk interfaces automatically If you replace the existing feature card with a new feature card of a different type you must reconfigure the system For configuration details see the Cisco AS5350XM a...

Page 56: ...rt or dial only feature card Router clear port slot number port number Step 5 Verify that the OK MAINT LED is off this indicates that the feature card is offline and ready to be removed Note The OK MAINT LED is green before you enter the busyout command After you enter the busyout command the LED changes to yellow The LED turns off after all calls are disconnected and resources taken out of servic...

Page 57: ...re 5 5 Loosening the Captive Screws on the Cisco AS5400XM Universal Gateway Step 8 Grasp the feature card handle with one hand Pull the card toward you until the card slides free of the chassis Grasp the ventilated metal cover with your other hand to support and guide the feature card out of the slot See Figure 5 6 and Figure 5 7 Figure 5 6 Removing the Feature Card from the Cisco AS5350XM Univers...

Page 58: ...n feature card slot to ensure proper airflow inside the chassis See Figure 5 8 Figure 5 8 Blank Feature Card Cover Online Insertion and Removal Example for the Universal Port or Dial Only Feature Card The following output is an example of the online insertion and removal OIR process for a universal port feature card in slot 3 of the universal gateway Router show chassis slot 3 Slot 3 DFC type is N...

Page 59: ...ODULE_DOWN NextPort module 3 0 0 down Jan 1 00 15 10 363 NP_BS 6 MODULE_STOPPED NextPort module 3 0 0 Stopped Jan 1 00 15 10 363 NP_MD 6 MODULE_DOWN NextPort module 3 0 1 down Jan 1 00 15 10 371 NP_BS 6 MODULE_STOPPED NextPort module 3 0 1 Stopped Jan 1 00 15 10 371 NP_MD 6 MODULE_DOWN NextPort module 3 0 2 down Jan 1 00 15 10 379 NP_BS 6 MODULE_STOPPED NextPort module 3 0 2 Stopped Jan 1 00 15 10...

Page 60: ...with a new feature card of the same type in the same slot the system software recognizes the new feature card and brings up the trunk interfaces automatically If you replace the existing feature card with a new feature card of a different type you must reconfigure the system For configuration details see the Cisco AS5350XM and Cisco AS5400XM Universal Gateways Software Configuration Guide To insta...

Page 61: ...ptive screws with their holes and then seat the card completely Step 4 Seat the feature card in the carrier by pushing the card firmly until the captive screws are aligned with their holes Step 5 Tighten the screws to secure the feature card to the chassis See Figure 5 11 and Figure 5 12 Figure 5 11 Tightening the Captive Screws on the Cisco AS5350XM Universal Gateway Figure 5 12 Tightening the Ca...

Page 62: ...only feature card while the system is operating When you insert feature cards while the system is operating the Cisco IOS image recognizes the cards and downloads the required firmware to the cards For more information on universal port and dial only feature card firmware and upgrade options see the Cisco AS5350XM and Cisco AS5400XM Universal Gateways Software Configuration Guide Getting Help For ...

Page 63: ...les installed on the voice feature card and the number of voice feature cards installed in the chassis The voice feature card supports a 64 channel PVDM2 AS5X PVDM2 64 module You can install up to six AS5X PVDM2 64 modules on each voice feature card Table 6 1 describes the maximum number of channels supported by each AS5X PVDM2 64 module and the maximum number of channels supported by a voice feat...

Page 64: ... not compatible with universal port and dial only feature cards Voice feature cards should not be installed on any system that has universal port and dial only feature cards Table 6 2 describes the behavior of the Cisco AS5350XM and Cisco AS5400XM universal gateways depending on whether the voice feature card is present at power on 135784 Table 6 2 Voice Feature Card Support During Power On Featur...

Page 65: ...re card at a time When you replace a feature card with a new feature card of the same type in the same slot the system software recognizes the new feature card and brings up the interface automatically If you replace the existing feature card with a new feature card of a different type you must reconfigure the system For configuration details see the Cisco AS5350XM and Cisco AS5400XM Universal Gat...

Page 66: ...the voice feature card Step 4 Verify that the OK MAINT LED is off this indicates that the feature card is offline and ready to be removed Note The OK MAINT LED is green before you enter the busyout command After you enter the busyout command the LED changes to yellow The LED turns off after all calls are disconnected and resources taken out of service indicating that busyout is complete Step 5 Att...

Page 67: ...ws on the Cisco AS5400XM Universal Gateway Step 7 Grasp the feature card handle with one hand Pull the card toward you until the card slides free of the chassis Grasp the sheet metal on each side of the feature card with your other hand to support and guide the feature card out of the slot See Figure 6 6 and Figure 6 7 Figure 6 6 Removing a Feature Card from the Cisco AS5350XM Universal Gateway 36...

Page 68: ...the open card slot to ensure proper airflow inside the chassis See Figure 6 8 Figure 6 8 Blank Feature Card Cover Online Insertion and Removal Example for the Voice Feature Card The following output is an example of the online insertion and removal OIR process for a voice feature card in slot 3 of the universal gateway Router show chassis slot 3 Slot 3 DFC type is AS5400XM AS5X FC OIR events Numbe...

Page 69: ... type you must reconfigure the system For configuration details see the Cisco AS5350XM and Cisco AS5400XM Universal Gateways Software Configuration Guide To install the voice feature card follow these steps Step 1 Attach an ESD preventive wrist strap Step 2 Slide the feature card into the slot until the connector pins make contact with the carrier card backplane connector See Figure 6 9 and Figure...

Page 70: ...s section on page 7 1 Note To use the voice feature card at least one voice feature card must be present when the universal gateway is powered on More voice feature cards can be inserted later See the Restrictions for the Voice Feature Card section on page 6 2 for more information Replacing PVDM2 Modules in the Voice Feature Card The voice feature card contains six 80 pin SIMM sockets for PVDM2 mo...

Page 71: ...nt holes on a PVDM2 module PVDM2 modules are installed with the connector edge down Caution To avoid damaging ESD sensitive components observe all ESD precautions To avoid damaging the voice feature card avoid using excessive force when you remove or replace PVDM2 modules Figure 6 14 PVDM2 Orientation Removing PVDM2 Modules From the Voice Feature Card To remove PVDM2 modules from the voice feature...

Page 72: ...priate PVDM2 slot on the voice feature card See Figure 6 13 Caution Handle PVDM2 modules by the card edges only PVDM2 modules are ESD sensitive components and can be damaged by mishandling Step 3 Hold the PVDM2 module with the polarization notch pointing toward the back of the voice feature card with the connector edge pointing down See Figure 6 14 Caution It is normal to feel some resistance but ...

Page 73: ...oice feature card while the system is operating When you insert feature cards while the system is operating the Cisco IOS image recognizes the cards and downloads the required firmware to the cards For more information on voice feature card firmware and upgrade options see the Cisco AS5350XM and Cisco AS5400XM Universal Gateways Software Configuration Guide Getting Help For information about techn...

Page 74: ...6 12 Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide 78 17406 01 Chapter 6 Voice Feature Card Where to Go Next ...

Page 75: ...is Environment page 7 7 Using the Bantam Jack Ports to Monitor T1 E1 and CT3 Feature Cards page 7 10 Using Drop and Insert Mode on the CT3 Feature Card page 7 10 Troubleshooting Network Interfaces page 7 11 Getting Help page 7 11 LEDs The LEDs indicate the current operating condition of the feature cards Observe the LEDs see Figure 7 1 through Figure 7 4 note any fault condition that the product i...

Page 76: ... T1 or E1 Feature Card LEDs Figure 7 3 Channelized T3 CT3 Feature Card LEDs Figure 7 4 Universal Port Feature Card Dial Only Feature Card and Voice Feature Card LEDs 31630 LNK Local alarm Remote alarm or Loopback LED for each T1 E1 port ACTIVITY ACT OK MAINT 31631 Loop LOS EN DIS RA LA MA LNK ACTIVITY ACT OK MAINT 31362 ACTIVITY ACT OK MAINT ...

Page 77: ... The feature card is busied out but there are active calls Once all the calls are terminated the feature card will be powered off The feature card is not functioning correctly Off All calls associated with the card have been shut down and it is safe to remove the card with the system powered on Remote Alarm RA Local Alarm LA Loopback LB On yellow One LED below each T1 E1 port indicates one of the ...

Page 78: ...ered on M13 Alarm MA On One of the following is present on the T3 line Received alarm indication signal RAIS Loss of signal LOS Receive RED alarm RRED Far end receive failure RFERF 1 Off The operating condition is normal Remote Alarm RA On A T1 alarm condition has been encountered by software Off The operating condition is normal Local Alarm LA On A T1 alarm condition has been encountered by softw...

Page 79: ...hat is similar to this example 00 01 12 CARRIER 2 T1_E1_MIX Cannot mix T1 and E1 8PRI DFC cards in chassis do not power up invalid card in slot 7 Universalport and dial only feature card ACTIVITY ACT Flickering There is call activity on the feature card OK MAINT Green The feature card passed initial power up diagnostic tests and is operating normally Yellow The feature card is busied out but there...

Page 80: ...nly feature cards Table 7 3 describes the behavior of the Cisco AS5350XM and Cisco AS5400XM universal gateways depending on whether the voice feature card is present at power on Note If you plan to use voice feature cards at least one voice feature card must be present when the universal gateway is powered on More voice feature cards can be installed later Table 7 2 Universal Port and Dial Only Fe...

Page 81: ...f 140 F 60 C the system reaches a critical state Cisco IOS software busys out the feature cards in the chassis and shuts down the first feature card If the operating temperature continues to be critical after 10 minutes Cisco IOS software shuts down another feature card Note Feature card slot numbering starts at the system board and slots are numbered sequentially from the bottom row up left to ri...

Page 82: ...d as 27C 80F Temperature State Temperature is in normal state Fans Fans temperature delta is measured as 5C All fans are running well Power Supply Redundant Power System is present The output shown below displays on your console when the system reaches a warning state Router show environment Temperature Temperature Reading Temperature at inlet is measured as 52C 125F Temperature at outlet is measu...

Page 83: ...r recovered Fans monitor recovered Fans normal Temperature critical The output shown below displays on your console when the system reaches a shutdown state Router show environment Temperature Temperature Reading Temperature at inlet is measured as 70C 158F Temperature at outlet is measured as 82C 179F Temperature State Temperature is in shutdown state DFC Busyout Power down A DFC is powered down ...

Page 84: ...rsal Gateways Software Configuration Guide Passive monitoring equipment is used to listen on the TX MON and RX MON jacks during regular operation to detect T1 errors Connecting test equipment to the following bantam jack ports provides various functions TX MON can monitor signals coming out of the test port without interrupting normal data transmission RX MON can monitor signals going in to the te...

Page 85: ...ccidental use of the push button on the CT3 feature card To disable drop and insert mode enter the test trunk drop insert off port number privileged EXEC command as follows Router test trunk drop insert off port number Troubleshooting Network Interfaces For information about isolating problems with the network connections to your universal gateway see the Internetwork Troubleshooting Guide publica...

Page 86: ...7 12 Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide 78 17406 01 Chapter 7 Troubleshooting Getting Help ...

Page 87: ... and Port Pinouts page A 1 8 Port T1 or E1 Feature Card Cable and Port Pinouts page A 6 CT3 Feature Card Cable and Port Pinouts page A 12 Bantam Jack Port Pinouts page A 13 Note This appendix specifies pinouts only for the pins used Pins not listed in the tables in this appendix are not connected 2 Port and 4 Port T1 or E1 Feature Card Cable and Port Pinouts Table A 1 lists the T1 or E1 feature ca...

Page 88: ... DB 15 72 1336 01 CAB E1 RJ45DB15 RJ 45 to DB 15 null 72 1337 01 CAB E1 RJ45DB15N RJ 45 to BNC 72 1338 01 CAB E1 RJ45BNC RJ 45 to twinax 72 1339 01 CAB E1 RJ 45TWIN RJ 45 to RJ 45TE 72 1340 01 CAB E1 RJ45TE RJ 45 to RJ 45NT 72 1341 01 CAB E1 RJ45NT RJ 45 to RJ 45T1 72 1342 01 CAB E1 RJ45RJ45 RJ 45 to bare wire 72 1343 01 CAB T1 RJJ45BARE 35644 J1 J2 Table A 3 RJ 45 to DB 15 Cable Pinouts RJ 45 Pin...

Page 89: ...1 5 TX Ring Twisted Pair 2 J2 11 J1 6 TX Shield Twisted Pair 4 J2 4 Table A 4 RJ 45 to DB 15 Null Modem Cable Pinouts continued RJ 45 Pin Signal Description Direction DB 15 Pin 35643 J1 RX TX Table A 5 RJ 45 to BNC Cable Pinouts RJ 45 Pin Signal Description Direction BNC Pin Shield Ground Shell RX TX Shields J1 1 RX Tip Twisted Pair 1 RX Tip J1 2 RX Ring Twisted Pair 1 RX Shield J1 3 RX Shield Twi...

Page 90: ...o Twinax Cable Pinouts continued RJ 45 Pin Signal Description Direction Twinax Pin 35645 J1 J2 Table A 7 RJ 45 to RJ 45 TE Cable Pinouts RJ 45 Pin Signal Description Direction RJ 45 TE Pin Shield Ground Shell Braid Shield J1 1 RX Tip Twisted Pair 1 J2 1 J1 2 RX Ring Twisted Pair 1 J2 2 J1 3 RX Shield Twisted Pair 3 J2 3 J1 4 TX Tip Twisted Pair 2 J2 4 J1 5 TX Ring Twisted Pair 2 J2 5 J1 6 TX Shiel...

Page 91: ...5 to RJ 45 T1 Cable Pinouts RJ 45 Pin Signal Description Direction RJ 45 T1 Pin Shield Ground Shell Braid Shield J1 1 RX Tip Twisted Pair 1 J2 1 J1 2 RX Ring Twisted Pair 1 J2 2 J1 3 RX Shield J1 4 TX Tip Twisted Pair 2 J2 4 J1 5 TX Ring Twisted Pair 2 J2 5 J1 6 TX Shield 35646 J1 Table A 10 RJ 45 to Bare Wire Cable Pinouts RJ 45 Pin Signal Description Direction Bare Shield Ground Braid J1 1 RX Ti...

Page 92: ...ction Signal To SHELL GROUND SHELL BRAID GROUND SHELL J1 1 J1 2 RX_TIP RX_RING Twisted pair 1 Port 7 RX_TIP RX_RING J9 1 J9 2 J1 3 J1 4 RX_TIP RX_RING Twisted pair 1 Port 6 RX_TIP RX_RING J8 1 J8 2 J1 5 J1 6 RX_TIP RX_RING Twisted pair 1 Port 5 RX_TIP RX_RING J7 1 J7 2 J1 7 J1 8 RX_TIP RX_RING Twisted pair 1 Port 4 RX_TIP RX_RING J6 1 J6 2 J1 9 J1 10 No Connect No Connect No Connect No Connect J1 ...

Page 93: ...TX_RING Twisted pair 2 Port 4 TX_TIP TX_RING J6 4 J6 5 J1 27 J1 28 No Connect No Connect No Connect No Connect J1 29 J1 30 TX_TIP TX_RING Twisted pair 2 Port 3 TX_TIP TX_RING J5 4 J5 5 J1 31 J1 32 TX_TIP TX_RING Twisted pair 2 Port 2 TX_TIP TX_RING J4 4 J4 5 J1 33 J1 34 TX_TIP TX_RING Twisted pair 2 Port 1 TX_TIP TX_RING J3 4 J3 5 J1 35 J1 36 TX_TIP TX_RING Twisted pair 2 Port 0 TX_TIP TX_RING J2 ...

Page 94: ... the 8 Port T1 or E1 Feature Card Interface Cable to a Bracket Optional To attach the 8 port T1 or E1 cable to a bracket Step 1 Place the molded RJ 45 end of the cable on the bracket with the RJ 45 ports facing you Align the two holes on the molded RJ 45 end of the cable with the holes on the bracket See Figure A 7 Figure A 7 Placing the Molded RJ 45 End of the Cable on the Bracket 35058 ...

Page 95: ... can align the molded RJ 45 ends of the cables in one of the following ways Place the molded RJ 45 ends of the cables next to each other This placement creates space between the last molded RJ 45 end of the cable and the edge of the bracket adjacent to it Route the cables through this space See Figure A 8 Figure A 8 Routing Cables with Molded RJ 45 Ends of Cables Next to Each Other 35059 ...

Page 96: ...ecifications 8 Port T1 or E1 Feature Card Cable and Port Pinouts Align the molded RJ 45 ends of the cables with an opening between the adjacent molded RJ 45 ends of the cable Route the cables through the openings See Figure A 9 Figure A 9 Routing Cables with Molded RJ 45 Ends of Cables Flush with Bracket Edges 35060 ...

Page 97: ... 45 ends of the cables to the bracket with the provided flathead screws See Figure A 10 Note To secure a single molded RJ 45 end of the cable use the short flathead screws To secure two stacked molded RJ 45 ends of the cables use the long flathead screws Figure A 10 Securing the Cable Bracket to the Rack Step 4 Use the end screws on the bracket to secure the cable bracket to the rack See Figure A ...

Page 98: ...E1 feature card Tighten the captive screws on the 36 pin cable connector to secure the cable to the feature card See Figure A 11 Figure A 11 Connecting the 36 Pin Cable Connector to an 8 Port T1 or E1 Feature Card CT3 Feature Card Cable and Port Pinouts Table A 12 lists the CT3 feature card port pinouts 35062 Table A 12 CT3 Feature Card Port Pinouts Pin Description Receiver port on the left 1 Rx s...

Page 99: ... A Cabling Specifications Bantam Jack Port Pinouts Figure A 12 shows a diagram of the CT3 feature card cable assembly Figure A 12 CT3 Feature Card Cable Assembly Bantam Jack Port Pinouts Table A 13 lists the bantam jack port pinouts 12951 Table A 13 Bantam Jack Port Pinouts Pin Description 1 Tip 2 Ring ...

Page 100: ...A 14 Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide 78 17406 01 Appendix A Cabling Specifications Bantam Jack Port Pinouts ...

Page 101: ...nitoring 7 7 configuring input impedance for the E1 feature card 3 11 CT3 feature card drop and insert mode 7 10 installing 4 5 LEDs table 7 4 online insertion and removal 4 2 overview 4 1 port pinouts table A 12 removing 4 2 D dial only feature card installing 5 8 LEDs table 7 5 mixing with universal port feature card 7 6 online insertion and removal 5 3 overview 5 1 removing 5 3 restrictions 5 2...

Page 102: ...ds with universal port and dial only feature cards troubleshooting 7 6 mix of WAN feature cards troubleshooting 7 5 monitoring chassis environment 7 7 N network interfaces troubleshooting 7 11 note symbol meaning of viii O OIR CT3 feature card 4 2 dial only feature card 5 3 feature card 2 2 T1 or E1 feature card 3 2 universal port feature card 5 3 voice feature card 6 3 online insertion and remova...

Page 103: ...ew 3 1 removing 3 3 RJ 45 to bare wire cable pinouts table A 5 RJ 45 to BNC cable pinouts table A 3 RJ 45 to DB 15 cable pinouts table A 2 RJ 45 to DB 15 null modem cable pinouts table A 2 RJ 45 to RJ 45 NT cable pinouts table A 4 RJ 45 to RJ 45 T1 cable pinouts table A 5 RJ 45 to RJ 45 TE cable pinouts table A 4 RJ 45 to Twinax cable pinouts table A 3 verifying input impedance 3 12 timesaver symb...

Page 104: ...tion Guide 78 17406 01 restrictions 5 2 V verifying input impedance on the E1 feature card 3 12 voice feature card installing 6 7 LEDs table 7 5 mixing with universal port and dial only feature cards 7 6 online insertion and removal 6 3 overview 6 1 removing 6 3 restrictions 6 2 ...

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