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Cisco 827 and SOHO 77 Routers Hardware Installation Guide

78-6854-03

Preface

Audience

Organization

Conventions

Summary of Contents for 827

Page 1: ...c 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 526 4100 Cisco 827 and SOHO 77 Routers Hardware Installation Guide Customer Order Number DOC 786854 Text Part Number 78 6854 03 ...

Page 2: ...wing measures Turn the television or radio antenna until the interference stops Move the equipment to one side or the other of the television or radio Move the equipment farther away from the television or radio Plug the equipment into an outlet that is on a different circuit from the television or radio That is make certain the equipment and the television or radio are on circuits controlled by d...

Page 3: ...o Products ix Obtaining Technical Assistance ix Cisco Technical Support Website ix Submitting a Service Request x Definitions of Service Request Severity x Obtaining Additional Publications and Information xi C H A P T E R 1 Product Overview 1 1 Features 1 2 Router Overview 1 2 Front Panels 1 3 Back Panels 1 4 LEDs 1 6 C H A P T E R 2 Installation 2 1 Preparing for Installation 2 2 Safety 2 2 Unpa...

Page 4: ...sing the Router LEDs to Check Links 2 15 Configuring the Router 2 16 Checking the PC Configuration 2 16 Using Cisco Router Web Setup to Configure the Router 2 16 C H A P T E R 3 Troubleshooting 3 1 Before You Call Your Cisco Reseller 3 1 Problems During First Startup 3 1 Problems After Router Is Running 3 3 A P P E N D I X A Specifications and Cables A 1 System Specifications A 1 Port Connector Pi...

Page 5: ...res Chapter 2 Installation Provides information on preinstallation mounting connecting and configuring the router and verification of router connections Chapter 3 Troubleshooting Describes problems with the router and how to identify and solve them Appendix A Specifications and Cables Provides Cisco part numbers for cables that you can order and contains port connector pinouts and specifications f...

Page 6: ...ient des dangers posés par les circuits électriques et familiarisez vous avec les procédures couramment utilisées pour éviter les accidents Warnung Dieses Warnsymbol bedeutet Gefahr Sie befinden sich in einer Situation die zu einer Körperverletzung führen könnte Bevor Sie mit der Arbeit an irgendeinem Gerät beginnen seien Sie sich der mit elektrischen Stromkreisen verbundenen Gefahren und der Stan...

Page 7: ... this URL http www cisco com You can access international Cisco websites at this URL http www cisco com public countries_languages shtml Documentation DVD Cisco documentation and additional literature are available in a Documentation DVD package which may have shipped with your product The Documentation DVD is updated regularly and may be more current than printed documentation The Documentation D...

Page 8: ... elsewhere in North America by calling 1 800 553 NETS 6387 Documentation Feedback You can send comments about technical documentation to bug doc cisco com You can submit comments by using the response card if present behind the front cover of your document or by writing to the following address Cisco Systems Attn Customer Document Ordering 170 West Tasman Drive San Jose CA 95134 9883 We appreciate...

Page 9: ...ence with PSIRT is the one that has the most recent creation date in this public key server list http pgp mit edu 11371 pks lookup search psirt 40cisco com op index exact on In an emergency you can also reach PSIRT by telephone 1 877 228 7302 1 408 525 6532 Obtaining Technical Assistance For all customers partners resellers and distributors who hold valid Cisco service contracts Cisco Technical Su...

Page 10: ...chsupport servicerequest For S1 or S2 service requests or if you do not have Internet access contact the Cisco TAC by telephone S1 or S2 service requests are those in which your production network is down or severely degraded Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly To open a service request by telephone use o...

Page 11: ...d solutions as well as network deployment and troubleshooting tips configuration examples customer case studies certification and training information and links to scores of in depth online resources You can access Packet magazine at this URL http www cisco com packet iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to...

Page 12: ...xii Cisco 827 and SOHO 77 Routers Hardware Installation Guide 78 6854 03 Preface Obtaining Additional Publications and Information ...

Page 13: ...sco 827 and SOHO 77 routers can connect a corporate telecommuter or small office to an Internet service provider ISP over asymmetric digital subscriber line ADSL lines to the following types of networks Corporate LANs Internet The routers are capable of bridging and multiprotocol routing between LAN and WAN ports ...

Page 14: ...7 SOHO 77H SOHO 77 12 MB of Flash memory 12 MB of Flash memory 12 MB of Flash memory 8 MB of Flash memory 8 MB of Flash memory Dynamic RAM DRAM Cisco 827 4V Cisco 827H Cisco 827 SOHO 77H SOHO 77 16 MB of DRAM and 8 MB DIMM card 16 MB of DRAM Supports 4 8 or 16 MB DIMMS 16 MB of DRAM 16 MB of DRAM 16 MB of DRAM Ease of installation All Color coded ports and cables to reduce the chance of error Cisc...

Page 15: ...co 827H Front Panel Figure 1 3 Cisco 827 Front Panel Figure 1 4 and Figure 1 5 show the front panels of the SOHO 77 routers Table 1 2 Router Ports Router Ethernet Ports Telephone Ports Cisco 827 4V 1 4 Cisco 827H 4 0 Cisco 827 1 0 SOHO 77H 4 0 SOHO 77 1 0 OK PHONE 1 2 3 4 1 ADSL ETHERNET TXD RXD CD RXD TXD CISCO 800 SERIES 65611 OK 4 3 2 1 ADSL ETHERNET TXD RXD CD RXD TXD CISCO 800 SERIES 65574 OK...

Page 16: ...XD RXD CD RXD TXD CISCO SOHO SERIES 65731 OK 1 ADSL ETHERNET TXD RXD CD RXD TXD CISCO SOHO SERIES 65732 ETHERNET TO HUB TO PC 5 12 12 24 71 VDC 1 CONSOLE Model Cisco 827 4V ADSL PHONE 2 1 4 3 65566 TO HUB TO PC button Determines cable type for Ethernet device connection Console port Connects to PC or terminal Cable lock Physically secures router Ethernet port Connects to Ethernet network device AD...

Page 17: ...le port Connects to PC or terminal Ethernet ports Connect to Ethernet network devices ADSL port Connects to External wall jack Locking power connector Connects to power supply Power switch On Standby or no power output ETHERNET TO HUB TO PC 5 12 12 24 71 VDC 1 CONSOLE Model Cisco 827 ADSL 65565 TO HUB TO PC button Determines cable type for Ethernet device connection Console port Connects to PC or ...

Page 18: ... Locking power connector Connects to power supply Power switch On Standby or no power output ETHERNET TO HUB TO PC 5 12 12 24 71 VDC 1 CONSOLE Model Cisco SOHO 77 ADSL 65733 TO HUB TO PC button Determines cable type for Ethernet device connection Console port Connects to PC or terminal Cable lock Physically secures router Ethernet port Connects to Ethernet network device ADSL port Connects to exte...

Page 19: ...he self test procedure and begins operating ADSL CD Green On when the ADSL device is physically connected Blinks when the connection has a problem See Chapter 3 Troubleshooting ADSL RXD Green Blinks when the ADSL port receives data ADSL TXD Green Blinks when the ADSL port sends data ETHERNET 1 2 3 4 Green On when Ethernet device is connected Blinks when the connection has a problem See Chapter 3 T...

Page 20: ...1 8 Cisco 827 and SOHO 77 Routers Hardware Installation Guide 78 6854 03 Chapter 1 Product Overview Router Overview ...

Page 21: ... Installation Guide 78 6854 03 2 Installation This chapter provides information on the following topics Preparing for Installation Preventing Router Damage Mounting the Router Installing the Router Using the Router LEDs to Check Links Configuring the Router ...

Page 22: ...tandby and unplug the power cord Warning Before working on equipment that is connected to power lines remove jewelry including rings necklaces and watches Metal objects will heat up when connected to power and ground and can cause serious burns or weld the metal object to the terminals Warning To avoid electric shock do not connect safety extra low voltage SELV circuits to telephone network voltag...

Page 23: ...against ESD damage and shocks the wrist strap and cord must operate effectively Always observe the warnings in the preceding section Safety Step 2 Do not touch any exposed contact pins or connector shells of interface ports that do not have a cable attached If cables are connected at one end only do not touch the exposed pins at the unconnected end of the cable Note This device is intended for use...

Page 24: ...de the terminal or PC Step 5 If you plan to use the cable lock feature available on the Cisco 827 SOHO 77 and Cisco 827 4V routers you must provide a Kensington or equivalent locking cable Preventing Router Damage Follow these guidelines when connecting devices to your router Connect the color coded cables supplied by Cisco Systems to the color coded ports on the back panel If you must supply your...

Page 25: ... Router Caution If you are mounting the router on drywall use two hollow wall anchors 1 8 in with 5 16 in drill bit or M3 with 8 mm drill bit to secure the screws If the screws are not properly anchored the strain of the network cable connections could pull the router from the wall The following requirements must be met when you mount the router Because the LEDs are used as status and problem indi...

Page 26: ... to perform the following tasks in the following order 1 Connect the Ethernet devices to the router 2 Connect the ADSL line 3 Connect an optional analog telephone or fax machine 7 in 19 35 cm 30102 Wall mount screw Wall mount screw Wall Mounting brackets 1 Secure two screws 7 in 19 35 cm apart in a wall and in 0 32 cm from the wall 2 Hang router on screws 3 Place power supply on horizontal surface...

Page 27: ...ort Ethernet Cable Type1 1 Cisco provides a yellow straight through cable You provide crossover or additional straight through cables For details on cables see Appendix A Specifications and Cables Router HUB NO HUB Button Setting Network Device Button Setting2 2 Hub vendors choose different names for the button that controls the cable selection This table uses the Cisco 1528 Micro Hub 10 100 with ...

Page 28: ... the button that controls the cable selection This table uses the Cisco 1528 Micro Hub 10 100 with an MDI MDI X button as an example Determine the button name and setting for your particular hub See your hub documentation for details Hub with equivalent to router TO HUB TO PC button ETHERNET port 4 Straight through IN MDI IN Hub with equivalent to router TO HUB TO PC button ETHERNET port 4 Straigh...

Page 29: ...el is on after you complete the router installation ETHERNET SPEED 1 5 2 6 3 7 4 8 LED 100BaseTX SOLID 10BaseT BLINK 1X 2X 3X 4X 5X 6X 7X MDI MDI X 8X ETHERNET TO HUB TO PC 1 CONSOLE Model Cisco 827 4V ADSL 4 TO HUB TO PC 5 VDC 3 2 1 ETHERNET 10BASET Cisco 827 H ADSL CONSOLE 4 4 If applicable check setting of hub equivalent of router TO HUB TO PC 3 Connect other end of cable to hub 2 Connect yello...

Page 30: ...gure 2 4 Connecting a Server PC or Workstation to the Router To verify the connection check that the Ethernet 1 LED is on after you complete the router installation ETHERNET TO HUB TO PC 5 12 12 24 71 VDC 1 CONSOLE Model Cisco 827 4V ADSL PHONE 2 1 4 3 TO HUB TO PC 5 VDC 3 2 1 ETHERNET 10BASET Cisco 827 H ADSL CONSOLE 4 3 Connect other end of cable to server PC or workstation PC 74116 2 Connect ye...

Page 31: ...ne to a cable wall jack Figure 2 5 depicts a Cisco 827 4V router but the process is the same for Cisco 827 Cisco 827H SOHO 77 and SOHO 77H routers Warning Do not work on the system or connect or disconnect cables during periods of lightning activity Figure 2 5 Connecting an ADSL Line to a Wall Jack ETHERNET TO HUB TO PC 5 12 12 24 71 VDC 1 CONSOLE Model Cisco 827 4V ADSL PHONE 2 1 4 3 2 Connect ot...

Page 32: ...he ringer is active The ringer is activated indicated by a clicking sound by an incoming call Caution Do not connect the router telephone ports to the telephone wall jack These ports are not meant for direct connection to a public network This connection can damage your router The gray phone ports are RJ 11 connectors If you are outside North America you must buy and attach adapters that allow tel...

Page 33: ... Router Web Setup software to configure the router Use of this software is described in the Using Cisco Router Web Setup to Configure the Router section on page 2 16 Figure 2 7 Connecting a Terminal or PC If you have experience configuring Cisco routers and prefer to use the CLI refer to the Cisco 827 Router Software Configuration Guide for instructions on configuring the router Table 2 4 Recommen...

Page 34: ...international is used on the phase conductors all current carrying conductors Warning This equipment is intended to be grounded Ensure that the host is connected to earth ground during normal use Figure 2 8 Connecting the AC Adapter Note Be sure to use the power supply that was shipped with your router Although you may be able to connect another Cisco power supply to your router that power supply ...

Page 35: ...workstation ETHERNET 1 ETHERNET RXD and ETHERNET TXD ETHERNET 1 is on when the Ethernet is physically connected ETHERNET RXD blinks when an Ethernet port receives an Ethernet packet ETHERNET TXD blinks when an Ethernet port sends an Ethernet packet To analog telephone or fax machine 827 4V only PHONE 1 PHONE 2 PHONE 3 PHONE 41 1 You can also pick up the handset and listen for a dial tone On when t...

Page 36: ...dd and add the Microsoft TCP IP protocol Step 4 To verify that the PC is configured to obtain an IP address automatically click the TCP IP cable icon and select the IP address tab in the TCP IP Properties window Check Obtain an IP address from a DHCP server if it is not checked The IP address and Subnet mask fields should be greyed out Step 5 Click OK to accept all changes and exit this window and...

Page 37: ...10 3 If the IP address is not in this format verify that an Ethernet adapter name is visible in the Adapter field If there is no name in the field return to Step 3 in Checking the PC Configuration add TCP to the list of protocols Then return to Using Cisco Router Web Setup to Configure the Router page 2 16 and complete the procedure Step 4 If you have no special configuration requirements click th...

Page 38: ...2 18 Cisco 827 and SOHO 77 Routers Hardware Installation Guide 78 6854 03 Chapter 2 Installation Configuring the Router ...

Page 39: ...problems that could occur with the software refer to the Cisco 827 Routers Software Configuration Guide Before You Call Your Cisco Reseller Some of the solutions in this chapter instruct you to contact your Cisco reseller Before you contact your reseller make sure you have the following information available Router model and serial number on the back panel Maintenance agreement or warranty informa...

Page 40: ...or Figure 2 4 in Chapter 2 Installation 2 Make sure that the connectors at both ends of the cable are securely seated 3 Make sure that the cable is not physically damaged If it is damaged order another cable from Cisco or replace it with a similar cable Improperly set router TO HUB TO PC button or hub equivalent of TO HUB TO PC button To make sure that you have set buttons correctly see Table 2 2 ...

Page 41: ...ctors at both ends of the cable are secure 2 Make sure that the cable is not physically damaged If it is damaged order another cable from Cisco Systems or replace it with a similar cable Connection to the ADSL line is intermittent or lost The CD LED on the front panel is off A cable related problem Disconnected cable Damaged cable Make sure that the connectors at both ends of the cable are secure ...

Page 42: ...3 4 Cisco 827 and SOHO 77 Routers Hardware Installation Guide 78 6854 03 Chapter 3 Troubleshooting Problems After Router Is Running ...

Page 43: ...de desktop power supply Cisco 827 4V router 1 5 lb 0 68 kg Cisco 827H router 1 48 lb 0 67 kg Cisco 827 router 1 48 lb 0 67 kg Environmental Operating Ranges Nonoperating temperature 4 to 149 F 20 to 65 C Nonoperating humidity 5 to 95 relative humidity Nonoperating altitude 0 to 15 000 ft 4570 m Operating temperature 32 to 104 F 0 to 40 C Operating humidity 10 to 85 relative humidity Operating alti...

Page 44: ... for connecting a terminal or PC See Table A 3 Telephone See Table A 4 ADSL See Table A 5 Power See Table A 6 and Table A 7 Table A 2 shows the Ethernet connector pinouts for the Cisco 827 4V Cisco 827 Cisco 827H SOHO 77 and SOHO 77H routers Table A 3 shows the Ethernet connector pinouts for the Cisco 827 4V Cisco 827 Cisco 827H SOHO 77 and SOHO 77H routers Telephone Port Power Cisco 827 4V Voltag...

Page 45: ... SOHO 77 Routers Hardware Installation Guide 78 6854 03 Appendix A Specifications and Cables Port Connector Pinouts Table A 3 Console Connector Pinouts RJ 45 Pin Function 1 RTS 2 DTR 3 TXD 4 GND 5 GND 6 RXD 7 DSR 8 CTS ...

Page 46: ...lows 9600 baud Eight data bits No parity One stop bit Table A 4 shows telephone connector pinouts for the Cisco 827 4V router Table A 5 shows ADSL connector pinouts for the Cisco 827 4V Cisco 827 Cisco 827H SOHO 77 and SOHO 77H routers Table A 4 Cisco 827 4V Router Telephone Connector Pinouts RJ 11 Pin Function 1 Unused 2 Tip 3 Ring 4 Unused Table A 5 ADSL Connector Pinouts RJ 11 Pin Function 1 Lo...

Page 47: ...t cables which you might need to provide Straight through cables Crossover cables This section also provides information on Ethernet and telephone cable distance limitations Telephone cable connects a device to a telephone port Ethernet Cable Specifications Table A 8 lists the specifications for straight through and crossover Ethernet cables Table A 6 Cisco 827 Cisco 827 4V and SOHO 77 Power Conne...

Page 48: ...s the maximum distances of Ethernet and telephone cables that you can use to connect equipment to the router Table A 8 Ethernet Cable Specifications Type Category Shielding 10BASE T Category 3 or 5 Shielded twisted pair STP 10BASE T Unshielded twisted pair UTP Table A 9 Maximum Cable Distances Cable Maximum Distance Ethernet cables 328 ft 100 m Telephone cable 500 ft 152 m ...

Page 49: ...e 2 4 Ethernet types 2 7 2 8 included with router 2 3 cabling distances maximum table A 6 specifications table A 5 caution statements defined v Cisco Router Web Setup 2 16 console port 1 2 console port figure 1 4 1 5 1 6 conventions note caution and warning v D DRAM 1 2 dynamic RAM See DRAM E electrostatic damage preventing 2 3 ETHERNET 1 LED 2 15 Ethernet cable specifications A 6 types 2 7 2 8 Et...

Page 50: ...13 PHONE LEDs 2 15 pinouts A 2 ports for specific routers 1 3 power problems 3 2 specifications A 1 power connector locking 1 2 power supply connecting 2 14 power switch figure 1 4 1 5 preinstallation activities 2 4 problems after router is running 3 3 during first startup 3 1 procedure for installing the router 2 6 to 2 14 R related documentation vii router unpacking 2 3 to 2 3 router damage prev...

Page 51: ...3 after router is running 3 3 during first startup 3 1 U unpacking the router 2 3 to 2 3 V voltage specifications A 1 A 2 W wall brackets figure 2 5 wall mounting 2 5 2 6 warnings installation 2 2 warning statements defined v weight specifications A 1 workstation connecting 2 10 ...

Page 52: ...Index IN 4 Cisco 827 and SOHO 77 Routers Hardware Installation Guide 78 6854 03 ...

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