3-2
Cisco 827 and SOHO 77 Routers Hardware Installation Guide
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Chapter 3 Troubleshooting
Problems During First Startup
Table 3-1
Problems During First Startup
Symptom
Problem
Solutions
All LEDs,
including OK
LED, are off.
No power to router.
Perform the following steps:
1.
Make sure that the power switch is set to ON.
2.
Make sure that all connections to and from the power
supply are secure.
3.
Make sure that the power outlet has power.
4.
If the problem continues, the power supply might be
faulty. Contact your Cisco reseller.
No connection to
Ethernet device.
(Ethernet 1 LED is
off.)
•
A cable-related
problem:
–
Improperly
connected
cable.
–
Damaged
cable.
Perform the following steps:
1.
To make sure that you have cabled the device
correctly, see
Figure 2-3
or
Figure 2-4
in
Chapter 2,
“Installation.”
2.
Make sure that the connectors at both ends of the
cable are securely seated.
3.
Make sure that the cable is not physically damaged.
If it is damaged, order another cable from Cisco or
replace it with a similar cable.
•
Improperly set
router TO
HUB/TO PC
button or hub
equivalent of TO
HUB/TO PC
button.
•
To make sure that you have set buttons correctly, see
Table 2-2 on page 2-7
if you are installing a
Cisco 827, Cisco 827-4V, or SOHO 77 router. See
Table 2-3 on page 2-8
if you are installing a Cisco
827H or SOHO 77H router.
No connection to
ADSL link. (The
CD LED on the
front panel is off
for a long time.)
•
Wrong cable.
•
To make sure that you are using the correct cable,
refer to
Appendix A, “Specifications and Cables.”
•
Improperly
connected cable.
•
To make sure that you have connected the ADSL
cable properly, see
Figure 2-5
in
Chapter 2,
“Installation.”
•
Make sure that the connectors at both ends of the
cable are securely seated.
