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Basic Call Handling

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.1 (SCCP and SIP)

Placing a Call—Additional Options

You can place calls using special features and services that might be available on your phone. See your
system administrator for more information about these additional options.

If you want to...

Then...

For more information,
see...

Place a call while another call
is active (using a different
line)

Press

for the new line. The first

call is automatically placed on hold.

Enter a number.

Using Hold and Resume,
page 19

Speed dial a number

Do one of the following:

•

Press

(a speed-dial button).

•

Use the Abbreviated Dial feature.

•

Use the Fast Dial feature.

Speed Dialing, page 29

Dial from a corporate
directory on the phone

Choose

> Corporate

Directory

(exact name can vary).

Enter a name and press

Search

Highlight a listing and go off-hook.

Using Call Logs, page 41

Dial from a corporate
directory on your personal
computer using
Cisco WebDialer

Open a web browser and go to a
WebDialer-enabled corporate
directory.

Click the number that you want to
dial.

Using Cisco WebDialer,
page 57

Use Cisco CallBack to receive
notification when a busy or
ringing extension is available

Press

CallBack

while listening to the

busy tone or ring sound.

Hang up. Your phone alerts you
when the line is free.

Place the call again.

Your system
administrator

See if a line associated with a
speed-dial, call record, or
directory listing is busy before
placing a call to that line

Look for Busy Lamp Field indicators.

Using BLF to Determine a
Line State, page 36

Make a priority (precedence)
call (SCCP phones only)

Enter the MLPP access number, then
enter the phone number.

Prioritizing Critical Calls,
page 35

Summary of Contents for 7961

Page 1: ...man Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 526 4100 Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE for Cisco Unified CallManager 5 1 SCCP and SIP INCLUDING LICENSE AND WARRANTY Phone Guide ...

Page 2: ......

Page 3: ...s Close Close the current window ConfList View conference participants Confrn Create a conference call Delete Remove characters to the right of the cursor when using EditDial Details Open the Details record for a multiparty call in the Missed Calls and Received Calls logs Dial Dial a phone number DirTrfr Transfer two calls to each other DND Turn off Do Not Disturb DND EditDial Edit a number in a c...

Page 4: ...directory listing Select Select a menu item or call Transfer Transfer a call Update Refresh content VidMode Choose a video display mode Delete entered characters Move through entered characters Phone Screen Icons Line and Call State Call Forwarding enabled Call on hold Connected call Incoming call Off hook On hook Shared line in use Secure Calls Authenticated call Encrypted call Selected Device Ha...

Page 5: ...are 8 Understanding Phone Screen Features 12 Cleaning the Phone Screen 12 Understanding Feature Buttons and Menus 13 Understanding the Help System on Your Phone 13 Understanding Lines vs Calls 14 Understanding Line and Call Icons 14 Recognizing Recording Tones 15 Understanding Feature Availability 15 Understanding SIP vs SCCP 15 Basic Call Handling 16 Placing a Call Basic Options 16 Placing a Call...

Page 6: ...ur Phone 30 Using a Shared Line 31 Understanding Shared Lines 31 Adding Yourself to a Shared Line Call 32 Preventing Others from Viewing or Barging a Shared Line Call 33 Storing and Retrieving Parked Calls 33 Making and Receiving Secure Calls 34 Tracing Suspicious Calls 34 Prioritizing Critical Calls 35 Using Cisco Extension Mobility 36 Using BLF to Determine a Line State 36 Using a Handset Headse...

Page 7: ...nal Directory on the Web 50 Using Your Personal Address Book on the Web 50 Configuring Fast Dials on the Web 51 Using the Address Book Synchronization Tool 52 Setting Up Speed Dials on the Web 52 Setting Up Phone Services on the Web 53 Controlling User Settings on the Web 54 Controlling Line Settings on the Web 55 Using Cisco WebDialer 57 Understanding Additional Configuration Options 59 Troublesh...

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Page 9: ...8 Learn what the button lights mean See Understanding Buttons and Hardware page 8 Learn about the display See Understanding Phone Screen Features page 12 Make calls See Placing a Call Basic Options page 16 Put calls on hold See Using Hold and Resume page 19 Mute calls See Using Mute page 20 Transfer calls See Transferring Calls page 21 Make conference calls See Making Conference Calls page 25 Set ...

Page 10: ...on instructions before you connect the system to its power source Warning Ultimate disposal of this product should be handled according to all national laws and regulations Warning Do not work on the system or connect or disconnect cables during periods of lightning activity Warning IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger You are in a situation that could cause bodily injury...

Page 11: ...ing s installation for short circuit over current protection Ensure that a fuse or circuit breaker no larger than 120 VAC 15A U S 240 VAC 10A international is used on the phase conductors all current carrying conductors Warning The device is designed to work with TN power systems Warning The plug socket combination must be accessible at all times because it serves as the main disconnecting device ...

Page 12: ...r AF signals Route the external device cables away from the source of the RF or AF signals Use shielded cables for the external device or use cables with a better shield and connector Shorten the length of the external device cable Apply ferrites or other such devices on the cables for the external device Cisco cannot guarantee the performance of the system because Cisco has no control over the qu...

Page 13: ...ur new Cisco Unified IP Phone to the corporate IP telephony network If that is not the case refer to the figure and table below to connect your phone 1 DC adaptor port DC48V 5 Access port 10 1001 PC 2 AC to DC power supply 6 Handset port 3 AC power cord 7 Headset port 4 Network port 10 1001 SW 1 Your phone may show 10 100 1000 8 Footstand button AUX DC48V 10 100 SW 10 100 PC 113656 2 8 3 4 5 6 7 1...

Page 14: ...egister your phone using TAPS Tool for Auto Registered Phones Support TAPS might be used for a new phone or to replace an existing phone To register with TAPS pick up the handset enter the TAPS extension provided by your system administrator and follow the voice prompts You might need to enter your entire extension including the area code After your phone displays a confirmation message hang up Th...

Page 15: ...h as cell phones and two way radios some audio noise may still occur See the Using External Devices section on page 4 for more information The primary reason that a particular headset would be inappropriate for the Cisco Unified IP Phone is the potential for an audible hum This hum can be heard by either the remote party or by both the remote party and you the Cisco Unified IP Phone user Some pote...

Page 16: ...nd 7941G GE deliver the latest technology and advancements in Gigabit Ethernet VoIP telephony providing gigabit throughput to your desktop In addition to basic call handling features your phone can provide enhanced productivity features that extend your call handling capabilities Depending on configuration your phone supports Access to network data XML applications and web based services Online cu...

Page 17: ...and 7941G 7941G GE for Cisco Unified CallManager 5 1 SCCP and SIP 9 Figure 1 Cisco Unified IP Phone 7961G and 7961G GE Figure 2 Cisco Unified IP Phone 7941G and 7941G GE 1 16 3 4 5 7 9 6 8 10 11 12 13 14 15 137503 1 2 137504 4 5 6 7 9 10 11 12 13 14 15 16 1 3 8 1 2 ...

Page 18: ... page 16 Speed Dialing page 29 Using a Shared Line page 31 Using BLF to Determine a Line State page 36 2 Phone screen Shows phone features Understanding Phone Screen Features page 12 3 Footstand button Allows you to adjust the angle of the phone base Adjusting the Footstand page 6 4 Messages button Auto dials your voice message service varies by service Accessing Voice Messages page 48 5 Directori...

Page 19: ...s lit Using Mute page 20 12 Headset button Toggles the headset on or off When the headset is on the button is lit Using a Handset Headset and Speakerphone page 37 13 Navigation button Allows you to scroll through menus and highlight items When the phone is on hook displays phone numbers from your Placed Calls log Using Call Logs page 41 14 Keypad Allows you to dial phone numbers enter letters and ...

Page 20: ...ns phone service buttons or phone feature buttons Icons and labels indicate how these buttons are configured For an icon reference see Phone Screen Icons in the Quick Reference Card at the front of this guide 3 Softkey labels Each displays a softkey function To activate a softkey press the softkey button 4 Status line Displays audio mode icons status information and prompts 5 Call activity area Di...

Page 21: ...essing Exit from the top level of a menu closes the menu Switch among open feature menus Press a feature tab Each feature menu has a corresponding tab The tab is visible when the feature menu is open If you want to Then View the main menu Press on your phone and wait a few seconds for the menu to display Main menu topics include About Your Cisco Unified IP Phone Details about your phone How do I P...

Page 22: ...ne call can be active at any time other calls are automatically placed on hold Understanding Line and Call Icons Your phone displays icons to help you determine the call and line state Icon Line or Call State Description On hook line No call activity on this line Off hook line You are dialing a number or an outgoing call is ringing Connected call You are currently connected to the other party Ring...

Page 23: ...res included in this Phone Guide might not be available to you or might work differently on your phone Contact your support desk or system administrator for information about feature operation or availability Understanding SIP vs SCCP Your phone can be configured to work with one of two signaling protocols SIP Session Initiation Protocol or SCCP Skinny Call Control Protocol Your system administrat...

Page 24: ... you make a mistake while dialing press to erase digits If you want to Then For more information see Place a call using the handset Pick up the handset and enter a number An Overview of Your Phone page 8 Place a call using the speakerphone Press and enter a number Using a Handset Headset and Speakerphone page 37 Place a call using a headset Press and enter a number Or if is lit press New Call and ...

Page 25: ... 1 Choose Corporate Directory exact name can vary 2 Enter a name and press Search 3 Highlight a listing and go off hook Using Call Logs page 41 Dial from a corporate directory on your personal computer using Cisco WebDialer 1 Open a web browser and go to a WebDialer enabled corporate directory 2 Click the number that you want to dial Using Cisco WebDialer page 57 Use Cisco CallBack to receive noti...

Page 26: ...isco Extension Mobility page 36 If you want to Then For more information see Answer with a headset Press if unlit Or if is already lit press Answer or flashing Using a Handset Headset and Speakerphone page 37 Answer with the speakerphone Press Answer or flashing Using a Handset Headset and Speakerphone page 37 Switch from a connected call to answer a new call Press Answer or if the call is ringing...

Page 27: ...while using the handset Return the handset to its cradle Or press EndCall Hang up while using the headset Press If you want to keep headset mode activate press EndCall Hang up while using the speakerphone Press or EndCall Hang up one call but preserve another call on the same line Press EndCall If necessary remove the call from hold first If you want to Then Put a call on hold 1 Make sure the call...

Page 28: ...top of the list Calls of a similar type are grouped together For example calls that you have interacted with are grouped near the top and calls on hold are grouped last If you want to Then Toggle Mute on Press Toggle Mute off Press If you want to Then Switch between connected calls on one line 1 Make sure the call that you want to switch to is highlighted 2 Press Resume Any active call is placed o...

Page 29: ...ll or the held call with the longest duration To return to standard viewing mode press then immediately press the line button If you want to Then Transfer a call without talking to the transfer recipient 1 From an active call press Transfer 2 Enter the target number 3 Press Transfer again to complete the transfer or EndCall to cancel Note If your phone supports on hook transfer you can alternately...

Page 30: ...er to your own voice messaging system or to the original called party s voice messaging system Your system administrator must make this option available to you If the call was sent to you directly not transferred or forwarded to you or if your phone is does not support the option described above using iDivert redirects the call to your voice messaging system Transfer two current calls to each othe...

Page 31: ...saging system or the voice messaging system of the original called party Choose an option to redirect the call If you want to Then Set up call forwarding on your primary line Press CFwdALL and enter a target phone number Cancel call forwarding on your primary line Press CFwdALL Verify that call forwarding is enabled on your primary line Look for The call forward icon above the primary phone number...

Page 32: ...ministrator can change call forwarding conditions for your phone lines Using Do Not Disturb SIP phones only You can use the Do Not Disturb DND feature to block incoming calls on your phone with a busy tone Tips When DND is turned on The DND blocking feature applies to all the lines on your phone Received calls are not logged to the Missed Calls directory on your phone When DND and Call Forward All...

Page 33: ...his softkey to establish a standard conference by calling each participant Standard conference calling is a default feature available on most phones Join Use this softkey to establish a standard conference by joining several calls already on one line SCCP phones only cBarge Use this softkey to add yourself to an existing call on a shared line and to turn the call into a standard conference call Th...

Page 34: ... each call that you want to add 5 From one of the selected calls press Join You may need to press the more softkey to see Join Note The active call is automatically selected Participate in a conference Answer the phone when it rings Create a conference by barging a call on a shared line Highlight a call on a shared line and press cBarge You may need to press the more softkey to display cBarge See ...

Page 35: ... line before using Confrn or Join Join is on SCCP phones only Depending on how your phone is configured if you leave a conference after creating it the conference might end To avoid this transfer the conference before hanging up Remove any conference participant 1 Highlight the participant s name 2 Press Remove You can remove participants only if you initiated the conference End your participation...

Page 36: ...etMe 4 Dial the Meet Me conference number Participants can now join the conference by dialing in Note Participants hear a busy tone if they call the conference before the initiator has joined In this case participants must call back Join a Meet Me conference Dial the Meet Me conference number provided by the conference initiator Note Participants hear a busy tone if they call the conference before...

Page 37: ...st Dials you must access the Personal Directory feature See Using Personal Directory on Your Phone page 45 Alternately your system administrator can configure speed dial features for you If you want to Then Use speed dial buttons 1 Set up speed dial buttons See Setting Up Speed Dials on the Web page 52 2 To place a call press a speed dial button Note If your phone supports the Busy Lamp Field BLF ...

Page 38: ...ickUp softkey is not available go off hook to display it then press PickUp If your phone supports auto pickup you are now connected to the call 2 If the call rings press Answer to connect to the call Answer a call that is ringing on another extension outside of your group 1 Do one of the following If the GPickUp softkey is available press it If the GPickUp softkey is not available go off hook to d...

Page 39: ...con appears Sharing Call Information and Barging Phones that share a line each display information about calls that are placed and received on the shared line This information might include caller ID and call duration See the Privacy section for exceptions When call information is visible in this way you and coworkers who share a line can add yourselves to calls using either Barge or cBarge See Ad...

Page 40: ...ne using the Barge softkey 1 Highlight a remote in use call 2 Press Barge You may need to press the more softkey to display Barge Other parties hear a beep tone announcing your presence Add yourself to a call on a shared line using the cBarge softkey 1 Highlight a remote in use call 2 Press cBarge You may need to press the more softkey to display cBarge Other parties hear a tone and brief audio in...

Page 41: ... else can retrieve it from another phone in the Cisco Unified CallManager system for example a phone at a coworker s desk or in a conference room Note You have a limited amount of time to retrieve a parked call before it reverts to ringing at the original number See your system administrator for details If you want to Then Prevent others from viewing or barging calls on a shared line 1 Press Priva...

Page 42: ...urity features work on your phone For more information ask your system administrator Tracing Suspicious Calls SCCP phones only If you are receiving suspicious or malicious calls your system administrator can add the Malicious Call Identification MCID feature to your phone This feature enables you to identify an active call as suspicious which initiates a series of automated tracking and notificati...

Page 43: ...to choose a priority precedence level for an outgoing call Contact your system administrator for a list of corresponding precedence numbers for calls Want to make a priority precedence call Enter the MLPP access number provided by your system administrator followed by the phone number Hear a special ring faster than usual or special call waiting tone You are receiving a priority precedence call An...

Page 44: ...Depending on configuration you can use the Busy Lamp Field BLF to determine the state of another phone line that is associated with a speed dial button call log or directory listing on your phone You can place a call to this line regardless of the BLF status This feature does not prevent dialing If you want to Then Log in to EM 1 Choose EM Service name can vary 2 Enter your user ID and PIN provide...

Page 45: ...nistrator to be sure your phone system is configured to use wideband If the system is not configured for wideband you may not detect any additional audio sensitivity even when using a wideband headset To learn more about your headset refer to the headset documentation or ask your system administrator for assistance Use the speakerphone Press to toggle speakerphone mode on or off Many of the action...

Page 46: ...e of incoming calls If you Then Use AutoAnswer with a headset Keep headset mode active in other words keep illuminated even when you are not on a call To keep headset mode active do one of the following Press EndCall to hang up Press New Call or Dial to place new calls If your phone is set up to use AutoAnswer in headset mode calls will be answered automatically only if is illuminated Otherwise ca...

Page 47: ...ing pattern per line flash only ring once beep only etc 1 Log in to your User Options web pages See Accessing Your User Options Web Pages page 49 2 Access your call ring pattern settings See Controlling Line Settings on the Web page 55 Note Before you can access this setting your system administrator might need to enable it for you Adjust the volume level for the phone ringer Press while the hands...

Page 48: ...nces Background Images 2 Scroll through available images and press Select to choose an image 3 Press Preview to see a larger view of the background image 4 Press Exit to return to the selection menu 5 Press Save to accept the image or press Cancel Note If you do not see a selection of images then this option has not been enabled on your system Change the language on your screen 1 Log in to your Us...

Page 49: ... Details Doing so displays information such as called number calling number time of day and call duration for placed and received calls only Erase all call records in all logs Press then press Clear Erase all call records in a single log 1 Choose Missed Calls Placed Calls or Received Calls 2 Highlight a call record 3 Press Clear You may need to press the more softkey to display Clear Erase a singl...

Page 50: ...ransfer again after dialing to complete the action Conference Creates a conference call with all parties including you Press Confrn again after dialing to complete the action EndCall Disconnects the first call and dials the second See if the line in the call log is busy before placing a call to that line SCCP phones only Look for Busy Lamp Field indicators See Using BLF to Determine a Line State p...

Page 51: ...ll received on your phone The second logged entry is the name number of the first completed call of a multiparty call received on your phone Directory Dialing Depending on configuration your phone can provide corporate and personal directory features Corporate Directory Corporate contacts that you can access on your phone Corporate Directory is set up and maintained by your system administrator Pe...

Page 52: ...orate directory while on another call 1 Choose Corporate Directory exact name can vary 2 User your keypad to enter a full or partial name and press Search 3 Scroll to a listing and press Dial 4 Choose a menu item to handle the original call Hold Puts the first call on hold and dials the second Transfer Transfers the first party to the second and drops you from the call Press Transfer again after d...

Page 53: ...ry 1 Access Personal Directory then choose Personal Address Book 2 Enter search criteria and press Submit 3 You can choose Previous or Next to move through listings 4 Highlight the PAB listing that you want and press Select Dial from a PAB entry 1 Search for a listing 2 Highlight the listing and press Select 3 Press Dial You may need to press the more softkey to see Dial 4 Enter the participant s ...

Page 54: ...want to assign to the number and press Select Add a new Fast Dial code not using a PAB entry 1 Choose Personal Directory Personal Fast Dials 2 Press Fast Dial 3 Highlight a Fast Dial code that is unassigned and press Select 4 Press Assign 5 Enter a phone number 6 Press Update Search for Fast Dial codes 1 Choose Personal Directory Personal Fast Dials 2 You can choose Previous or Next to move throug...

Page 55: ...provide you with the user ID and PIN that you need to log in to Personal Directory Personal Directory automatically logs you out after a certain amount of time This time limit can vary Ask your system administrator for more information Use the numbers on your keypad to enter characters on your phone screen Use the Navigation button on your phone to move between input fields ...

Page 56: ...u appears on your screen choose an appropriate menu item See if you have a new voice message Look for A steady red light on your handset This indicator can vary See Customizing Rings and Message Indicators page 39 A flashing message waiting icon and text message on your screen Listen to your voice messages or access the voice messages menu Press Depending on your voice message service doing so eit...

Page 57: ... accept security settings click Yes or Install Certificate The Cisco Unified CallManager User Options main web page displays From this page you can choose User Options to access User Settings Directory features a Personal Address Book and Fast Dials Or to access phone specific options select a device see below Select a device after logging in 1 After you have logged in to your User Options web pag...

Page 58: ...hone See Using Personal Directory on Your Phone page 45 Using Your Personal Address Book on the Web This section describes how to use your PAB from the User Options web pages If you want to Then do this after you log in Add a new PAB entry 1 Choose User Options Personal Address Book 2 Click New 3 Enter information for the entry 4 Click Save Search for a PAB entry 1 Choose User Options Personal Add...

Page 59: ...ok on the Web page 50 2 Choose User Options Fast Dials 3 Click Add New 4 Change the Fast Dial code if desired 5 Use the Search Options area to find the appropriate PAB entry 6 Click a phone number in the Search Results area 7 Click Save Assign a Fast Dial code to a phone number without using a PAB entry 1 Choose User Options Fast Dials 2 Click Add New 3 Change the Fast Dial code if desired 4 Enter...

Page 60: ...peed dial features see Speed Dialing page 29 Tip You can set up a speed dial button for each programmable button on your phone that is not reserved as a line button Alternately use Abbreviated Dial or Fast Dial If you want to Then do this after you log in Set up speed dial buttons 1 Select a device 2 Click Speed Dials 3 Enter a number and label for a speed dial button programmable button on your p...

Page 61: ...es 1 Select a device 2 Click Phone Services 3 Click Find Change or end services 1 Search for services 2 Select one or more entries 3 Click Delete Selected Change a service name 1 Search for services 2 Click on the service name 3 Change the information and click Save Add a service to an available programmable phone button 1 Select a device 2 Click Service URL Note If you do not see this option ask ...

Page 62: ...you want to Then do this after you log in Change your password 1 Choose User Options User Settings 2 In the Browser Password area enter information 3 Click Save Change your PIN 1 Choose User Options User Settings 2 In the Phone PIN area enter information 3 Click Save Change the language locale for your User Options web pages 1 Choose User Options User Settings 2 In the User Locale area of the User...

Page 63: ...Then do this after you log in Set up call forwarding per line 1 Select a device 2 Click Line Settings 3 If you have more than one directory number line assigned to your phone verify that the appropriate line is selected or choose a new one 4 In the Incoming Call Forwarding area choose call forwarding settings for various conditions 5 Click Save Change the voice message indicator setting per line 1...

Page 64: ...ou receive an incoming call when the phone is idle The consecutive ring setting pertains if you receive an incoming call when the phone is active Change or create a line text label that appears on your phone screen 1 Select a device 2 Click Line Settings 3 If you have more than one directory number line assigned to your phone verify that the appropriate line is selected or choose a new one 4 In th...

Page 65: ...ck Submit See the last row in this table for details 5 If the Make Call page appears click Dial See the last row in this table to learn how to suppress this page in the future if desired The call is now placed on your phone 6 To end a call click Hangup or hang up from your phone Use WebDialer with another online corporate directory not your User Options directory 1 Log into a WebDialer enabled cor...

Page 66: ...device Identifies the Cisco Unified IP Phone and directory number line that you will use to place WebDialer calls If you have one phone with a single line the appropriate phone and line are automatically selected Otherwise choose a phone and or line Phones are specified by host name To display the host name on the phone choose Network Configuration Host Name Use Extension Mobility If selected prom...

Page 67: ...alk to your system administrator or phone support team Need more than one phone line Ask your system administrator to configure one or more additional directory numbers for you Talk to your system administrator or phone support team Need more speed dial buttons First make sure that you are using all of your currently available speed dial buttons If you need additional speed dial buttons try using ...

Page 68: ...e Using AutoAnswer page 38 Need to make video calls SCCP phones only Consider using Cisco Unified Video Advantage which enables you to make video calls using your Cisco IP Phone your personal computer and an external video camera Contact your system administrator for additional assistance and see the Cisco Unified Video Advantage Quick Start Guide and User Guide Determine the state of a phone line...

Page 69: ...The softkey that you want to use does not appear One or more of the following factors might apply You must press more to reveal additional softkeys You must change the line state for example go off hook or have a connected call Your phone is not configured to support the feature associated with that softkey Join fails SCCP phones only Join requires multiple selected calls Be sure that you have sel...

Page 70: ...r system administrator Depending on configuration use the QRT to Immediately report an audio problem on a current call Select a general problem from a list of categories and choose reason codes If you are asked to Then Access network configuration data Choose Network Configuration and select the network configuration item that you want to view Access status data Choose Status and select the status...

Page 71: ...make sure that the part number 78 5235 03A0 is highlighted b Select the language in which you would like to read the document c Click Go The Cisco Limited Warranty and Software License page from the Information Packet appears d Read the document online or click the PDF icon to download and print the document in Adobe Portable Document Format PDF Note You must have Adobe Acrobat Reader to view and ...

Page 72: ...ustomer location Cisco reserves the right to refund the purchase price as its exclusive warranty remedy To Receive a Return Materials Authorization RMA Number Contact the company from whom you purchased the product If you purchased the product directly from Cisco contact your Cisco Sales and Service Representative Complete the information below and keep it for reference Company product purchased f...

Page 73: ... call activity area viewing 12 call forwarding 23 call logs dialing from a URL entry in 42 erasing 41 viewing and dialing from 41 call park 33 call pickup using 30 call waiting 18 caller ID 12 call handling advanced 29 call handling basic 16 calls answering 18 barging 32 blocking 24 compared to lines 14 conference features for 25 ending 19 forwarding 23 handling multiple 20 holding and resuming 19...

Page 74: ... Matter Code 18 CMC 18 conference calls Meet Me 25 28 standard 25 26 configuration Fast Dials 51 features and services 50 options 59 corporate directory dialing from web page with 17 using on phone 17 customization messages 48 D Details softkey viewing multiparty calls with 43 dialing options for 16 directory corporate 43 dialing from web page with 17 personal 43 using on phone 17 41 DND 24 Do Not...

Page 75: ... with 18 audio quality 7 button identifying 11 hanging up with 19 mode 37 obtaining 38 headset performance general 7 help button description of 10 help using 13 hold and resuming calls 19 and switching calls 20 and transferring 21 using 19 I icons for call states 14 for lines 14 iDivert description of 2 installing Cisco Unified IP Phone 5 K keypad description of 11 L language locale settings 54 li...

Page 76: ...AB 45 Personal Address Book PAB dialing from 18 phone lines buttons for 10 description of 14 viewing 12 phone screen adjusting contrast of 40 changing language of 40 cleaning 12 features of 12 phone services See also User Options web pages 53 placed calls records of 41 placing calls options for 16 prioritizing calls 35 privacy and shared lines 31 using 33 programmable buttons description of 10 lab...

Page 77: ...ound See audio quality of 7 speakerphone answering calls with 18 button identifying 11 hanging up with 19 mode 37 speed dial 29 buttons identifying 10 labels 12 using 17 status data locating 61 status line viewing 12 subscriptions See services subscribing to 53 suspicious calls tracing 34 switching calls 20 T Tabs phone and feature 12 TABSynch 52 TAPS using 6 text entering on phone 15 Tool for Aut...

Page 78: ...70 OL 11526 01 web based services See User Options web pages 53 WebDialer 17 ...

Page 79: ......

Page 80: ...n Sweden Switzerland Taiwan Thailand Turkey Ukraine United Kingdom United States Venezuela Vietnam Zimbabwe CCSP CCVP the Cisco Square Bridge logo Follow Me Browsing and StackWise are trademarks of Cisco Systems Inc Changing the Way We Work Live Play and Learn and iQuick Study are service marks of Cisco Systems Inc and Access Registrar Aironet BPX Catalyst CCDA CCDP CCIE CCIP CCNA CCNP Cisco the C...

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