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Contents

viii

Cisco Unified SIP Phone 3951 Administration Guide for Cisco Unified CallManager 5.1

OL-10969-01

C H A P T E R

Configuring Features and Users

5-1

Telephony Features Available for the Cisco Unified IP Phone

5-1

Adding Users to Cisco Unified CallManager

5-4

C H A P T E R

Viewing Status, Statistics, and Firmware Information on the Cisco
Unified IP Phone

6-1

Network Statistics Screen

6-1

Firmware Versions Screen

6-2

C H A P T E R

Troubleshooting and Maintenance

7-1

Resolving Startup Problems

7-1

Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal
Startup Process

7-2

Symptom: The Cisco Unified IP Phone Does Not Register with Cisco
Unified CallManager

7-3

Identifying Error Messages

7-3

Registering the Phone with Cisco Unified CallManager

7-4

Checking Network Connectivity

7-4

Verifying TFTP Server Settings

7-4

Verifying IP Addressing and Routing

7-5

Verifying DNS Settings

7-5

Verifying Cisco Unified CallManager Settings

7-5

Cisco Unified CallManager and TFTP Services Are Not Running

7-6

Creating a New Configuration File

7-6

Symptom: Cisco Unified IP Phone Unable to Obtain IP Address

7-8

Cisco Unified IP Phone Resets Unexpectedly

7-8

Verifying Physical Connection

7-8

Identifying Intermittent Network Outages

7-9

Verifying DHCP Settings

7-9

Checking Static IP Address Settings

7-9

Summary of Contents for 3951

Page 1: ... Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 526 4100 Cisco Unified SIP Phone 3951 Administration Guide for Cisco Unified CallManager 5 1 Text Part Number OL 10969 01 ...

Page 2: ...difying the equipment without Cisco s written authorization may result in the equipment no longer complying with FCC requirements for Class A or Class B digital devices In that event your right to use the equipment may be limited by FCC regulations and you may be required to correct any interference to radio or television communications at your own expense You can determine whether your equipment ...

Page 3: ...o Certified Internetwork Expert logo Cisco IOS Cisco Press Cisco Systems Cisco Systems Capital the Cisco Systems logo Cisco Unity Enterprise Solver EtherChannel EtherFast EtherSwitch Fast Step Follow Me Browsing FormShare GigaDrive GigaStack HomeLink Internet Quotient IOS iPhone IP TV iQ Expertise the iQ logo iQ Net Readiness Scorecard iQuick Study LightStream Linksys MeetingPlace MGX Networking A...

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Page 5: ...back xv Cisco Product Security Overview xv Reporting Security Problems in Cisco Products xvi Product Alerts and Field Notices xvii Obtaining Technical Assistance xvii Cisco Technical Support Documentation Website xvii Submitting a Service Request xviii Definitions of Service Request Severity xix Obtaining Additional Publications and Information xx Document Conventions xxi C H A P T E R 1 An Overvi...

Page 6: ...Manager 1 10 Installing Cisco Unified IP Phones 1 13 Checklist for Installing the Cisco Unified IP Phone 1 14 C H A P T E R 2 Preparing to Install the Cisco Unified IP Phone on Your Network 2 1 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified CallManager 2 2 Providing Power to the Cisco Unified IP Phone 2 3 Power Guidelines 2 3 Cisco Unified IP Phone Power Injector 2 4 Pow...

Page 7: ... Headset 3 6 Installing the Cisco Unified IP Phone 3 7 Mounting the Phone to the Wall 3 9 Verifying the Phone Startup Process 3 10 Configuring Startup Network Settings 3 11 C H A P T E R 4 Configuring Settings on the Cisco Unified IP Phone 4 1 Editing Values 4 1 Unlocking and Locking Options 4 2 Configuration Menus on the Cisco Unified IP Phone 4 3 Configuring User Preference 4 3 Configuring Netwo...

Page 8: ...o Through its Normal Startup Process 7 2 Symptom The Cisco Unified IP Phone Does Not Register with Cisco Unified CallManager 7 3 Identifying Error Messages 7 3 Registering the Phone with Cisco Unified CallManager 7 4 Checking Network Connectivity 7 4 Verifying TFTP Server Settings 7 4 Verifying IP Addressing and Routing 7 5 Verifying DNS Settings 7 5 Verifying Cisco Unified CallManager Settings 7 ...

Page 9: ...ing a Basic Reset 7 16 Where to Go for More Troubleshooting Information 7 16 Cleaning the Cisco Unified IP Phone 7 17 Providing Information to Users Via a Website A 1 How Users Obtain Support for the Cisco Unified IP Phone A 1 How Users Get Copies of Cisco Unified IP Phone Manuals A 2 How Users Access a Voice Messaging System A 2 Supporting International Users B 1 Adding Language Overlays to Phone...

Page 10: ...Contents x Cisco Unified SIP Phone 3951 Administration Guide for Cisco Unified CallManager 5 1 OL 10969 01 ...

Page 11: ...ures that you need to perform in Cisco Unified CallManager or other network devices Audience Network engineers system administrators or telecom engineers should review this guide to learn the steps required to properly set up the Cisco Unified SIP Phone 3951 on the network The tasks described are considered to be administration level tasks and are not intended for end users of the phones Many of t...

Page 12: ...ng Up the Cisco Unified IP Phone Describes how to properly and safely install and configure the Cisco Unified IP Phone on your network Chapter 4 Configuring Settings on the Cisco Unified IP Phone Describes how to configure network settings verify status and make global changes to the Cisco Unified IP Phone Chapter 5 Configuring Features and Users Provides an overview of procedures for configuring ...

Page 13: ...dministration Cisco Unified CallManager Administration Guide Cisco Unified CallManager System Guide Cisco Unified CallManager Serviceability Administration Guide Cisco Unified CallManager Serviceability System Guide Cisco Unified CallManager Bulk Administration Guide Cisco IP Phones Services and Features Personal Directory Configuration Guide Appendix A Providing Information to Users Via a Website...

Page 14: ...http www cisco com public countries_languages shtml Product Documentation DVD The Product Documentation DVD is a library of technical product documentation on a portable medium The DVD enables you to access installation configuration and command guides for Cisco hardware and software products With the DVD you have access to the HTML documentation and some of the PDF files found on the Cisco websit...

Page 15: ...hnical documentation on the Cisco Technical Support Documentation site area by entering your comments in the feedback form available in every online document Cisco Product Security Overview Cisco provides a free online Security Vulnerability Policy portal at this URL http www cisco com en US products products_security_vulnerability_policy ht ml From this site you will find information about how to...

Page 16: ...mergencies only security alert cisco com An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported All other conditions are considered nonemergencies For nonemergencies psirt cisco com In an emergency you can also reach PSIRT by telephone 1 877 228 7302 1 408 525 6532 Tip We encourage you to us...

Page 17: ...s a Cisco com user go to this URL http tools cisco com RPF register register do Registered users can access the tool at this URL http tools cisco com Support PAT do ViewMyProfiles do local en Obtaining Technical Assistance Cisco Technical Support provides 24 hour a day award winning technical assistance The Cisco Technical Support Documentation website on Cisco com features extensive online suppor...

Page 18: ... results show an illustration of your product with the serial number label location highlighted Locate the serial number label on your product and record the information before placing a service call Tip Displaying and Searching on Cisco com If you suspect that the browser is not refreshing a web page force the browser to update the web page by holding down the Ctrl key while pressing F5 To find t...

Page 19: ...contacts go to this URL http www cisco com techsupport contacts Definitions of Service Request Severity To ensure that all service requests are reported in a standard format Cisco has established severity definitions Severity 1 S1 An existing network is down or there is a critical impact to your business operations You and Cisco will commit all necessary resources around the clock to resolve the s...

Page 20: ...ners It is updated twice a year and includes the latest Cisco channel product offerings To order and find out more about the Cisco Product Quick Reference Guide go to this URL http www cisco com go guide Cisco Marketplace provides a variety of Cisco books reference guides documentation and logo merchandise Visit Cisco Marketplace the company store at this URL http www cisco com go marketplace Cisc...

Page 21: ...http www cisco com univercd cc td doc abtunicd 136957 htm World class networking training is available from Cisco You can view current offerings at this URL http www cisco com en US learning index html Document Conventions This document uses the following conventions Convention Description boldface font Commands and keywords are in boldface italic font Arguments for which you supply values are in ...

Page 22: ...t could cause bodily injury Before you work on any equipment be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents To see translations of the warnings that appear in this publication refer to the Regulatory Compliance and Safety Information document that accompanied this device Waarschuwing Dit waarschuwingssymbool betekent geva...

Page 23: ...ez le document Regulatory Compliance and Safety Information Conformité aux règlements et consignes de sécurité qui accompagne cet appareil Warnung Dieses Warnsymbol bedeutet Gefahr Sie befinden sich in einer Situation die zu einer Körperverletzung führen könnte Bevor Sie mit der Arbeit an irgendeinem Gerät beginnen seien Sie sich der mit elektrischen Stromkreisen verbundenen Gefahren und der Stand...

Page 24: ...que constam desta publicação consulte o documento Regulatory Compliance and Safety Information Informação de Segurança e Disposições Reguladoras que acompanha este dispositivo Advertencia Este símbolo de aviso significa peligro Existe riesgo para su integridad física Antes de manipular cualquier equipo considerar los riesgos que entraña la corriente eléctrica y familiarizarse con los procedimiento...

Page 25: ...1 and RFC 3515 An IP Phone like other network devices must be configured and managed These phones support G 711a G 711u G 729 decode only and G 729a This manual describes the Cisco Unified SIP Phone 3951 This chapter includes the following topics Understanding the Cisco Unified SIP Phone 3951 page 1 2 What Networking Protocols Are Used page 1 3 What Features are Supported on the Cisco Unified SIP ...

Page 26: ...n Guide for Cisco Unified CallManager 5 1 OL 10969 01 Understanding the Cisco Unified SIP Phone 3951 Figure 1 1 shows the main components of the Cisco Unified SIP Phone 3951 Figure 1 1 Cisco Unified SIP Phone 3951 Cisco SIP Phone 3951 3 DEF 6 MNO 9 WXYZ 2 ABC 5 JKL 8 TUV 0 1 1 4 GHI 7 PQRS 1 2 3 4 5 11 12 13 14 15 16 17 6 7 8 9 10 2 180528 CISCO ...

Page 27: ...sco networking protocols required for voice communication Table 1 1 provides an overview of the networking protocols supported on the Cisco Unified SIP Phone 3951 1 Phone Screen 10 Mute Button 2 Voice Message Light Indicator 11 Keypad 3 Cisco Unified IP Phone Model 12 Voice Message Button 4 Cancel Button 13 Hold Button 5 OK Button 14 Transfer Button 6 Navigation Bar 15 Conference Button 7 Line 1 a...

Page 28: ...n information with the Cisco Catalyst switch Dynamic Host Configuration Protocol DHCP DHCP dynamically allocates and assigns an IP address to network devices DHCP enables you to connect an IP phone into the network and have it become operational without you needing to manually assign an IP address or configure additional required network parameters DHCP is enabled by default If disabled you must m...

Page 29: ...determines which parameters are available during a connection between two endpoints Conferences are established using only the SDP capabilities that are supported by all endpoints in the conference SDP capabilities such as codec types DTMF detection and comfort noise are normally configured on a global basis by the Cisco Unified CallManager or the Media Gateway in operation Some SIP endpoints may ...

Page 30: ...device This section covers the following topics Feature Overview page 1 7 Configuring Telephony Features page 1 7 Transmission Control Protocol TCP TCP is a connection oriented transport protocol Trivial File Transfer Protocol TFTP TFTP allows you to transfer files over the network On the Cisco Unified IP Phone TFTP enables you to obtain a configuration file specific to the phone type TFTP require...

Page 31: ...d CallManager and the rest of the IP network By using DHCP you have fewer settings to configure on a phone but if your network requires it you can manually configure an IP address TFTP server and subnet mask For instructions on configuring the network settings on the Cisco Unified IP Phones see Chapter 4 Configuring Settings on the Cisco Unified IP Phone Finally because the Cisco Unified IP Phone ...

Page 32: ...guidance You can access the complete Cisco Unified CallManager documentation suite at this location http www cisco com univercd cc td doc product voice c_callmg index htm Related Topic Telephony Features Available for the Cisco Unified IP Phone page 5 1 Configuring Network Parameters Using the Cisco Unified IP Phone You can configure parameters such as DHCP TFTP and IP settings on the phone itself...

Page 33: ...o Unified IP Phone features including those specific to your company or network and of how to access and customize those features if appropriate Understanding Security Features for Cisco Unified SIP Phone 3951 Cisco Unified SIP Phone 3951 support the following security features Digest authentication When the phone makes any request Cisco Unified CallManager issues a challenge that requires the pho...

Page 34: ...d phones to the Cisco Unified CallManager database you can use Auto registration Cisco Unified CallManager Administration Cisco Unified CallManager Bulk Administration BAT For more information about these choices see the Adding Phones to the Cisco Unified CallManager Database section on page 2 9 For general information about configuring phones in Cisco Unified CallManager refer to the Cisco Unifie...

Page 35: ... DNs to assign to the phone Cisco Unified CallManager user to associate with the phone Provides list of configura tion requirements for setting up phones Identifies preliminary con figuration that you need to perform before configuring individual phones Refer to Cisco Unified Call Manager System Guide Cisco Unified IP Phone chapter See the Telephony Features Available for the Cisco Unified IP Phon...

Page 36: ...Cisco Unity Voice Mailbox section See the Telephony Features Available for the Cisco Unified IP Phone section on page 5 1 4 Add user information by configuring required fields Name last User ID Adds user information to the global directory for Cisco Unified CallManager Refer to Cisco Unified Call Manager Administration Guide End User Configuration chapter See the Adding Users to Cisco Unified Call...

Page 37: ...e a SIP Phone Dial Plan for the Cisco SIP Phone 3951 optional To ensure successful call completion on systems that require digits to be sent one at a time Refer to Cisco Unified Call Manager Administration Guide SIP Dial Rules Configura tion chapter See the Configuring a SIP Phone Dial Plan section on page 4 9 7 Configure the system to support the use of DTMF on the Cisco Unified SIP 3951 Phone op...

Page 38: ...1 3 provides an overview and checklist of installation tasks for the Cisco Unified IP Phone The list presents a suggested order to guide you through the phone installation Some tasks are optional depending on your system and user needs For detailed procedures and information refer to the sources in the list Table 1 3 Checklist for Installing the Cisco Unified SIP Phone 3951 Task Purpose For More I...

Page 39: ... assigned and the Cisco Unified IP Phone is directed to a TFTP Server Note Consult with the network administrator if you need to assign an alternative TFTP server instead of using the TFTP server assigned by DHCP Without DHCP You must configure the IP address TFTP server subnet mask domain name and default router locally on the phone See the Configuring Startup Network Settings section on page 3 1...

Page 40: ... 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones 1 16 Cisco Unified SIP Phone 3951 Administration Guide for Cisco Unified CallManager 5 1 OL 10969 01 ...

Page 41: ...rs and switches It also describes options for powering phones For related information about voice and IP communications refer to this URL http www cisco com en US partner products sw voicesw index html This chapter provides an overview of the interaction between the Cisco Unified IP Phone and other key components of the Voice over IP VoIP network It includes the following topics Understanding How ...

Page 42: ...system the phones the access gateways and the resources necessary for such features as call conferencing and route planning Cisco Unified CallManager also provides Firmware for phones Authentication Configuration file via TFTP service Phone registration Call preservation so that a media session continues if signaling is lost between the primary CallManager and a phone For information about configu...

Page 43: ...ower supply PoE is provided by a switch through the Ethernet cable attached to a phone Note When you install a phone that is powered with external power connect the power supply to the phone and to a power outlet before you connect the Ethernet cable to the phone When you remove a phone that is powered with external power disconnect the Ethernet cable from the phone before you disconnect the power...

Page 44: ...ded through the Cisco Unified IP Phone Power Injector external power supply The Cisco Unified IP Phone Power Injector external power supply may be used with any Cisco Unified IP Phone Functioning as a midspan device the injector delivers inline power to the attached phone The Cisco Unified IP Phone Power Injector is connected between a switch port and the IP Phone and supports a maximum cable leng...

Page 45: ... a power failure or disruption you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing Obtaining Additional Information about Power For related information about power refer to the documents shown in Table 2 2 These documents provide information about the following topics Cisco switches that work with the Cisco Unified SIP Phone 3951 The Cisco U...

Page 46: ...ok for the SIP MAC cnf file and the default configuration file named SIPDefault cnf from the TFTP server when the following conditions exist You have enabled auto registration in Cisco Unified CallManager The phone has not been added to the Cisco Unified CallManager Database The phone is registering for the first time If auto registration is not enabled and the phone has not been added to the Cisc...

Page 47: ...onnecting to the VoIP network the Cisco Unified IP Phone go through a standard startup process that is described in Table 2 3 Depending on your specific network configuration some of these steps may not occur on your Cisco Unified IP Phone Table 2 3 Cisco Unified IP Phone Startup Process Step Description Related Topics 1 Obtaining Power from the Switch If a phone is not using external power the sw...

Page 48: ... assign static IP addresses to each phone locally Configuration Menus on the Cisco Unified IP Phone page 4 3 Resolving Startup Problems page 7 1 5 Accessing a TFTP Server In addition to assigning an IP address the DHCP server directs the Cisco Unified IP Phone to a TFTP Server If the phone has a statically defined IP address you must enter information about the TFTP server locally on the phone the...

Page 49: ...ting Cisco Unified CallManager The configuration file defines how the Cisco Unified IP Phone communicates with Cisco Unified CallManager and provides a phone with its load ID After obtaining the file from the TFTP server the phone attempts to make a connection to the highest priority Cisco Unified CallManager on the list If the phone was manually added to the database Cisco Unified CallManager ide...

Page 50: ...ones Quickly enter phones into the Cisco Unified CallManager database and modify any settings such as the directory numbers from Cisco Unified CallManager Move auto registered phones to new locations and assign them to different device pools without affecting their directory numbers Note You should use auto registration to add less than 100 phones to your network To add more than 100 phones to you...

Page 51: ... Administration To do so you first need to obtain the MAC address for each phone For information about determining a MAC address see the Determining the MAC Address for a Cisco Unified IP Phone section on page 2 12 After you have collected MAC addresses in Cisco Unified CallManager Administration choose Device Phone and click Add New to begin adding phones to the Cisco Unified CallManager database...

Page 52: ...Unified CallManager Administration Guide and to Cisco Unified CallManager Bulk Administration Guide Related Topics Adding Phones with Auto Registration page 2 10 Adding Phones with Cisco Unified CallManager Administration page 2 11 Determining the MAC Address for a Cisco Unified IP Phone Several procedures described in this manual require you to determine the MAC address of a Cisco Unified IP Phon...

Page 53: ...e 3 7 Mounting the Phone to the Wall page 3 9 Verifying the Phone Startup Process page 3 10 Configuring Startup Network Settings page 3 11 Note Before you install a Cisco Unified IP phone you must decide how to configure the phone in your network Then you can install the phone and verify its functionality For more information see Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Ne...

Page 54: ...e Cisco Unified CallManager Configuration The Cisco Unified IP Phone requires Cisco Unified CallManager to handle call processing Refer to Cisco Unified CallManager Administration Guide or context sensitive help in the Cisco Unified CallManager application to ensure that Cisco Unified CallManager is set up properly to manage the phone and to properly route and process calls If you plan to use auto...

Page 55: ...Only trained and qualified personnel should be allowed to install replace or service this equipment Warning Ultimate disposal of this product should be handled according to all national laws and regulations Warning Do not work on the system or connect or disconnect cables during periods of lightning activity Warning Installation of the equipment must comply with local and national electrical codes...

Page 56: ... phone Warning This product relies on the building s installation for short circuit overcurrent protection Ensure that a fuse or circuit breaker no larger than 120 VAC 15 A U S 240 VAC 10 A international is used on the phase conductors all current carrying conductors Warning The device is designed to work with TN power systems Warning The plug socket combination must be accessible at all times bec...

Page 57: ...sco Unified CallManager Administration application To do so choose Device Phone and locate the phone you want to modify In the Phone Configuration web page for the phone check the Disable Speakerphone check box Headset Although Cisco Systems performs some internal testing of third party headsets for use with the Cisco Unified IP Phones Cisco does not certify or support products from headset or han...

Page 58: ...ge PC monitors In some cases a hum experienced by a user may be reduced or eliminated by using the Cisco Unified IP Phone Power Cube 3 CP PWR CUBE 3 Audio Quality Subjective to User Beyond the physical mechanical and technical performance the audio portion of a headset must sound good to the user and the party on the far end Sound is subjective and Cisco cannot guarantee the performance of any hea...

Page 59: ...ce before using it See Figure 3 1 for a graphical representation of the connections Task Notes Reference 1 Connect the handset to the Handset port See the Handset section on page 3 5 for guidelines 2 Connect the power supply to the Cisco DC Adapter port Optional See the Providing Power to the Cisco Unified IP Phone section on page 2 3 for guidelines 3 Connect a Category 3 or 5 straight through Eth...

Page 60: ... Cisco Unified IP Phone 3951 Cable Connections 1 Network port 10 100 SW for connecting to the network 4 Power supply with AC plug Optional Required only if power is not supplied through an Ethernet connection 2 RJ 9 Handset port for connecting the handset 5 Power cable with wall socket plug for connecting to power 3 DC adaptor port DC48V for phones not provided with inline power 2 3 5 4 1 180259 ...

Page 61: ...arts Screwdriver Screws to secure the Cisco Unified IP phone to the wall Before You Begin To ensure that the handset attaches securely to a wall mounted phone remove the handset wall hook from the handset rest rotate the hook 180 degrees and reinsert the hook Turning the hook exposes a lip on which the handset catches when the phone is vertical For an illustrated procedure refer to Installing the ...

Page 62: ...ough these following steps 1 These buttons lights up Voice Message Light Indicator Line 1 Light Indicator Line 2 Light Indicator Conference button MWI button Speaker button Mute button 2 The LCD screen displays the Cisco Systems Inc logo screen 3 The LCD screen displays a series of messages that inform you of various activities that the phone performs as it starts up If the phone upgrades its firm...

Page 63: ...iguring Startup Network Settings If you are not using DHCP in your network you must configure these network settings on the Cisco Unified IP Phone after installing the phone on the network IP address IP subnet mask Default gateway IP address Domain name DNS server IP address TFTP server IP address Collect this information and see Chapter 4 Configuring Settings on the Cisco Unified IP Phone ...

Page 64: ...Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Startup Network Settings 3 12 Cisco Unified SIP Phone 3951 Administration Guide for Cisco Unified CallManager 5 1 OL 10969 01 ...

Page 65: ...pter includes the following topics Editing Values page 4 1 Unlocking and Locking Options page 4 2 Configuring Network Settings page 4 3 SIP Configuration Menu page 4 8 Additional Configurations for the Cisco SIP Phone 3951 page 4 9 Editing Values When you edit the value of an option setting on a configuration menu or enter a password follow these guidelines Use the keys on the telephone keypad to ...

Page 66: ...ess the Cancel key Once you have completed your entry press the OK button Note The Cisco Unified IP Phone provides several methods that you can use to reset or restore option settings if necessary For more information see the Resetting or Restoring the Cisco Unified IP Phone section on page 7 16 Related Topics Editing Values page 4 1 Configuring Network Settings page 4 3 SIP Configuration Menu pag...

Page 67: ...d with Cisco Unified CallManager users can configure their phone settings in the User Preferences menu For more information see the Cisco Unified SIP Phone 3951 User Guide Configuring Network Settings To display or modify current configuration settings perform these steps Procedure Step 1 Press the OK button Step 2 Choose Settings Step 3 Choose Network Configuration Use the navigation key to scrol...

Page 68: ...main Name Name of the Domain Name System DNS domain in which the phone resides When DNS is enabled the Domain name is assigned by the DHCP server IP Address Unique Internet Protocol IP Address for the phone When DHCP is enabled the IP Address is assigned by the DHCP server When DHCP is disabled you must configure the IP address If you assign an IP address with this option you must also assign a su...

Page 69: ...n auxiliary VLAN this parameter indicates the Administrative VLAN If neither the auxiliary VLAN nor the Administrative VLAN are configured this parameter is blank The phone obtains its Operational VLAN ID via Cisco Discovery Protocol CDP from the switch to which the phone is attached To assign a VLAN ID manually use the Admin VLAN Admin VLAN ID Auxiliary VLAN in which the phone is a member Used on...

Page 70: ...outer 1 DNS server1 DNS Server 2 Domain Name TFTP Server DHCP DHCP Address Released Releases the IP address assigned by DHCP Press the Yes button to release the IP address assigned by the DHCP server CallManager 1 CallManager 2 CallManager 3 CallManager 4 CallManager 5 Cisco Unified CallManager servers that are available for processing calls from this phone in prioritized order For more informatio...

Page 71: ...ed CallManager server An option may also include using CallManager 4 and CallManager 5 as one of these designations SRST Indicates Survivable Remote Site Telephony SRST designation which indicates an SRST router capable of providing Cisco Unified CallManager functionality with a limited feature set This router assumes control of call processing if all other Cisco Unified CallManager servers become...

Page 72: ... These are read only parameters and cannot be edited on the phone Table 4 2 SIP Configuration Menu Options Parameters Description Line 1 Number Line 2 Number Displays the directory number that is assigned to the designated line when the phone registered Line 1 Name Line 2 Name Displays the user name that is assigned to the designated line when the phone registered Line 1 Auth Name Line 2 Auth Name...

Page 73: ...its to be collected locally on the phone prior to sending to Cisco Unified CallManager Cisco SIP phone 3951 does not support KPML To ensure successful call completion you must use the 7940_7960_OTHER dial rules pattern to configure a SIP phone dial plan and to associate the plan with the Cisco SIP phone 3951 Enabling Cisco Unified SIP Phone 3951 to Use iDTMF To access voice messaging systems or to...

Page 74: ...isco SIP Phone 3951 4 10 Cisco Unified SIP Phone 3951 Administration Guide for Cisco Unified CallManager 5 1 OL 10969 01 Tip You can monitor MTP resources by using the alert window in RTMT Tip Use Cisco Unified CallManager Bulk Administration BAT when you have a large number of phones to configure ...

Page 75: ... configure most telephony features on the phone itself For additional information refer to Cisco Unified SIP Phone 3951 User Guide This chapter includes following topics Telephony Features Available for the Cisco Unified IP Phone page 5 1 Adding Users to Cisco Unified CallManager page 5 4 Adding Users to Cisco Unified CallManager page 5 4 Telephony Features Available for the Cisco Unified IP Phone...

Page 76: ... no configuration Caller ID Blocking Allows users to block their phone numbers from phones that have caller identification enabled For more information refer to Cisco Unified CallManager Administration Guide SIP Profile Configuration chapter Conference Allows a user to talk simultaneously with up to two other parties for a total of three participants by calling each participant individually Requir...

Page 77: ... or allows a user to share a phone number with a coworker For more information refer to Cisco Unified CallManager System Guide Cisco Unified IP Phones chapter Note For the Cisco Unified SIP Phone 3951 this feature has limited support Incoming calls will ring on both phones The call then goes to whichever phone picks up the call but the phone cannot perform any of the other functions that are assoc...

Page 78: ...Cisco Unified CallManager using either of these methods To add users individually choose User Management End User from Cisco Unified CallManager Administration Refer to Cisco Unified CallManager Administration Guide for more information about adding users Refer to Cisco Unified CallManager System Guide for details about user information To add users in batches use the Bulk Administration Tool This...

Page 79: ...ons Screen page 6 2 displays information about the firmware that is running on the phone You access these screens from the Status menu on the phone You can use the information on these screens to monitor the operation of a phone and to assist with troubleshooting For more information about troubleshooting see Chapter 7 Troubleshooting and Maintenance Network Statistics Screen The Network Statistic...

Page 80: ... The Firmware Versions screen displays information about the firmware that is running on the phone Table 6 2 explains the information that is displayed on this screen To display the Firmware Versions screen follow these steps Procedure Step 1 Press the Navigator Key Step 2 Press the Cancel button Step 3 Select Status Step 4 Select Firmware Versions To exit the Firmware Versions screen press the Ex...

Page 81: ...ifies the Load file that is running on the phone App Load ID Identifies the JAR file running on the phone Boot Load ID Identifies the factory installed load running on the phone DSP Load ID Identifies the Digital Signal Processor DSP software version used Hardware Version Identifies the phone application running on the phone Boot Version Identifies the factory installed load running on the phone D...

Page 82: ... 6 Viewing Status Statistics and Firmware Information on the Cisco Unified IP Phone Firmware Versions Screen 6 4 Cisco Unified SIP Phone 3951 Administration Guide for Cisco Unified CallManager 5 1 OL 10969 01 ...

Page 83: ...rtup Problems page 7 1 Cisco Unified IP Phone Resets Unexpectedly page 7 8 General Troubleshooting Tips for the Cisco Unified IP Phone page 7 12 Resetting or Restoring the Cisco Unified IP Phone page 7 16 Where to Go for More Troubleshooting Information page 7 16 Cleaning the Cisco Unified IP Phone page 7 17 Resolving Startup Problems After installing a Cisco Unified IP Phone into your network and...

Page 84: ...work port is functional Exchange the Ethernet cables with cables that you know are functional Disconnect a functioning Cisco Unified IP Phone from another port and connect it to this network port to verify the port is active Connect the Cisco Unified IP Phone that will not start up to a different port that is known to be good Connect the Cisco Unified IP Phone that will not start up directly to th...

Page 85: ...e is unable to start up properly Identifying Error Messages page 7 3 Registering the Phone with Cisco Unified CallManager page 7 4 Checking Network Connectivity page 7 4 Verifying TFTP Server Settings page 7 4 Verifying IP Addressing and Routing page 7 5 Verifying DNS Settings page 7 5 Verifying Cisco Unified CallManager Settings page 7 5 Cisco Unified CallManager and TFTP Services Are Not Running...

Page 86: ...address see the Determining the MAC Address for a Cisco Unified IP Phone section on page 2 12 If the phone is already in the Cisco Unified CallManager database its configuration file may be damaged See the Creating a New Configuration File section on page 7 6 for assistance Checking Network Connectivity If the network is down between the phone and the TFTP server or Cisco Unified CallManager the p...

Page 87: ...section on page 4 3 for instructions If you are using DHCP check the IP addresses distributed by your DHCP server Refer to Understanding and Troubleshooting DHCP in Catalyst Switch or Enterprise Networks available at this URL http www cisco com warp customer 473 100 html 41 Verifying DNS Settings If you are using DNS to refer to the TFTP server or to Cisco Unified CallManager you must ensure that ...

Page 88: ...llow these steps Procedure Step 1 From Cisco Unified CallManager Administration choose Serviceability from the Navigation drop down list Step 2 Choose Tools Control Center Network Services Step 3 Choose the primary Cisco Unified CallManager server from the Server drop down list The page displays the service names for the server that you chose the status of the services and a service control panel ...

Page 89: ...he network If the phone receives inline power unplug the cable from the Network port on the phone and then plug it back in Note When you remove a phone from the Cisco Unified CallManager database its configuration file is deleted from the Cisco Unified CallManager TFTP server The phone s directory number or numbers remain in the Cisco Unified CallManager database They are called unassigned DNs and...

Page 90: ...r desk you should investigate the cause If the network connection and Cisco Unified CallManager connection are stable a Cisco Unified IP Phone should not reset on its own Typically a phone resets if it has problems connecting to the Ethernet network or to Cisco Unified CallManager These sections can help you identify the cause of a phone resetting in your network Verifying Physical Connection page...

Page 91: ... whether an existing problem is simply being exposed Verifying DHCP Settings The following suggestions can help you determine if the phone has been properly configured to use DHCP 1 Verify that you have properly configured the phone to use DHCP See the Configuring Network Settings section on page 4 3 for more information 2 Verify that the DHCP server has been set up properly 3 Verify the DHCP leas...

Page 92: ... quality of the voice traffic Verifying that the Phones Have Not Been Intentionally Reset If you are not the only administrator with access to Cisco Unified CallManager you should verify that no one else has intentionally reset the phones You can check whether a Cisco Unified SIP Phone model 3951 received a command from Cisco Unified CallManager to reset by pressing the Settings button on the phon...

Page 93: ...r instructions Use the same default router setting used for other functioning Cisco Unified IP Phones c Assign a TFTP server See the Configuring Network Settings section on page 4 3 for instructions Use the same TFTP server used for other functioning Cisco Unified IP Phones Step 3 On the Cisco Unified CallManager server verify that the local host files have the correct Cisco Unified CallManager se...

Page 94: ...ice interruption on the network If the phone receives inline power unplug the cable from the Network port on the phone and then plug it back in General Troubleshooting Tips for the Cisco Unified IP Phone Table 7 1 provides general troubleshooting information for the Cisco Unified IP Phone Table 7 1 Cisco Unified IP Phone Troubleshooting Summary Explanation Poor quality when calling digital cell ph...

Page 95: ...to the cable Changing the telephone configuration By default the network configuration options are locked to prevent users from making changes that could impact their network connectivity You must unlock the network configuration options before you can configure them See the Unlocking and Locking Options section on page 4 2 for details Phone resetting The phone resets when it loses contact with th...

Page 96: ...r button on the phone to answer a call If you can answer a call and if you hear a dial tone signaling is working properly Checking the handset cradle clip Cisco Unified IP Phones are designed with a reversible handset clip in the cradle This clip is used with the plastic tab protruding out when the phone is in a vertical wall mounted position The position of the tab can interfere with the handset ...

Page 97: ... notch from the most vertical position to ensure that the handset is firmly resting on the hook switch Checking the LAN cable Make sure that the LAN cable connected to the phone is positioned properly The LAN cable should pass out of the side of the phone between the base and the footstand If you are using a cable such as Cat 5E or Cat 6 with a larger diameter than the cable that was packaged with...

Page 98: ...rity settings A basic reset resets any user and network configuration changes that you have made but that the phone has not written to its Flash memory to previously saved settings then restarts the phone To perform a basic reset hold down the and the 6 keys and press the Settings button Where to Go for More Troubleshooting Information If you have additional questions about troubleshooting the Cis...

Page 99: ...ce Cleaning the Cisco Unified IP Phone Cleaning the Cisco Unified IP Phone To clean your Cisco Unified IP phone use only a dry soft cloth to gently wipe the phone and the LCD screen Do not apply liquids or powders directly on the phone As with all non weather proof electronics liquids and powders can damage the components and cause failures ...

Page 100: ...Chapter 7 Troubleshooting and Maintenance Cleaning the Cisco Unified IP Phone 7 18 Cisco Unified SIP Phone 3951 Administration Guide for Cisco Unified CallManager 5 1 OL 10969 01 ...

Page 101: ... about their Cisco Unified IP Phones Consider including the following types of information on this site How Users Obtain Support for the Cisco Unified IP Phone page A 1 How Users Get Copies of Cisco Unified IP Phone Manuals page A 2 How Users Access a Voice Messaging System page A 2 How Users Obtain Support for the Cisco Unified IP Phone To successfully use some of the features on the Cisco Unifie...

Page 102: ...itled Cisco Unified CallManager and IP Phones and Services Documentation which is distributed with Cisco Unified CallManager releases For a list of available documentation for Cisco Unified IP Phones go to this URL http www cisco com univercd cc td doc product voice c_ipphon index htm For a list of available documentation for Cisco Unified CallManager go to this URL http www cisco com univercd cc ...

Page 103: ...ite How Users Access a Voice Messaging System Initial password for accessing the voice messaging system Make sure that you have configured a default voice messaging system password for all users How the phone indicates that voice messages are waiting Make sure that you have used Cisco Unified CallManager to set up a message waiting indicator MWI method ...

Page 104: ...Appendix A Providing Information to Users Via a Website How Users Access a Voice Messaging System A 4 Cisco Unified SIP Phone 3951 Administration Guide for Cisco Unified CallManager 5 1 OL 10969 01 ...

Page 105: ...ttons page B 1 Installing the Cisco Unified CallManager Locale Installer page B 2 Adding Language Overlays to Phone Buttons To support the needs of international users the button labels on the Cisco Unified IP Phones exhibit icons rather than text to indicate the purposes of the buttons You can purchase language specific text overlays to add to a phone To order these language specific overlays go ...

Page 106: ... on every Cisco Unified CallManager server in the cluster Installing the locale installer ensures that you have the latest translated text user and network locales and country specific phone tones available for the Cisco Unified IP Phones You can find locale specific versions of the Cisco Unified CallManager Locale Installer at http www cisco com kobayashi sw center telephony callmgr locale instal...

Page 107: ...ecifications page C 1 Network Port Pinouts page C 2 Network Port Pinouts page C 2 Physical and Operating Environment Specifications Table C 1 shows the physical and operating environment specifications for the Cisco Unified SIP Phone 3951 Table C 1 Physical and Operating Specifications Specification Value or Range Operating temperature 23 to 104 F 5 to 40 C Operating relative humidity 0 5 Storage ...

Page 108: ...n using the in line power over the network cable Cables One 2 pair of Category 3 for 10 Mbps cables or One 2 pair of Category 5 for 100 Mbps cables RJ 9 jack 4 conductor for handset and headset connection RJ 45 jack for the LAN 10 100BaseT connection 48 volt power connector Distance Requirements As supported by the Ethernet Specification it is assumed that most Cisco Unified IP Phones should be wi...

Page 109: ...ding phone to database of 2 9 required for Cisco Unified IP Phones 3 2 verifying settings 7 5 Cisco Unified CallManager Administration adding phones using 2 11 adding telephony features using 5 1 configuring Cisco SIP Phone 3951 4 9 Cisco Unified IP Phone adding manually to Cisco Unified CallManager 2 11 adding to Cisco Unified CallManager 2 9 cleaning 7 17 configuration checklist 1 10 installatio...

Page 110: ...ubleshooting 7 9 DHCP Address Released option 4 6 DHCP Enabled option 4 6 directory numbers assigning manually 2 11 DNS server troubleshooting 7 11 verifying settings 7 5 DNS Server 1 5 option 4 5 documentation additional xiii for users A 2 Domain Name option 4 4 Dynamic Host Configuration Protocol See DHCP Dynamic TFTP Server option 4 4 E editing configuration values 4 1 Erase Configuration optio...

Page 111: ...cedure 3 7 interference cell phone 1 1 Internet Protocol IP 1 5 IP address troubleshooting 7 5 IP Address option 4 4 K KPML 4 9 L language overlays B 1 Locale Installer B 2 localization Installing the Cisco Unified CallManager Locale Installer B 2 phone button overlays for B 1 loopback condition 7 15 M MAC address 2 12 MAC Address option 4 4 N network configuration resetting 4 6 7 16 Network Confi...

Page 112: ...DP 1 5 SIP 1 5 TCP 1 6 TFTP 1 6 UDP 1 6 networking protocols supported 1 3 network outages identifying 7 9 network port connecting to 3 7 network requirements for installing 3 2 network settings startup configuration 3 11 network statistics 6 1 Network Statistics screen 6 1 P physical connection verifying 7 8 plugging in Cisco Unified IP Phone 3 7 PoE 2 3 power external 2 4 guidelines 2 3 outage 2...

Page 113: ...r 2 7 requesting configuration file 2 8 understanding 2 7 verifying 3 10 statistics network 6 1 Subnet Mask option 4 4 switch loopback condition 7 15 T TCP 1 6 technical specifications for Cisco Unified IP Phone C 1 telephony features caller ID blocking 5 2 call forward all 5 2 call waiting 5 2 conference 5 2 redial 5 3 shared line 5 3 speed dial lines 5 3 transfer 5 3 TFTP description 1 6 trouble...

Page 114: ... 12 7 13 physical connection 7 8 services on Cisco Unified CallManager 7 6 sound sample mismatch 7 14 TFTP settings 7 4 VLAN configuration 7 10 voice quality 7 12 U UDP 1 6 User Datagram Protocol See UDP users accessing voice messaging system A 2 documentation for A 2 providing support to A 1 required information A 1 V verifying firmware version 6 2 startup process 3 10 VLAN verifying 7 10 voice m...

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