Chapter 7 Troubleshooting and Maintenance
Resetting or Restoring the Cisco Unified IP Phone
7-16
Cisco Unified SIP Phone 3951 Administration Guide for Cisco Unified CallManager 5.1
OL-10969-01
Resetting or Restoring the Cisco Unified IP Phone
There are two general methods for resetting or restoring the Cisco Unified IP
Phone:
•
Performing a Basic Reset, page 7-16
•
Where to Go for More Troubleshooting Information, page 7-16
Performing a Basic Reset
Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if
the phone experiences an error and provides a way to reset or restore various
configuration and security settings.
A basic reset resets any user and network configuration changes that you have
made but that the phone has not written to its Flash memory to previously-saved
settings, then restarts the phone.
To perform a basic reset, hold down the
*
and the
6
keys, and press the
Settings
button.
Where to Go for More Troubleshooting Information
If you have additional questions about troubleshooting the Cisco Unified IP
Phones, several Cisco.com web sites can provide you with more tips. Choose from
the sites available for your access level.
•
Cisco Unified IP Phone Troubleshooting Resources:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_
support_series_home.html
•
Cisco Unified Products and Services (Technical Support and
Documentation):
http://www.cisco.com/en/US/products/sw/voicesw/tsd_products_support_
category_home.html
Summary of Contents for 3951
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