Appendix A Troubleshooting
Administration Issues
A-2
User Guide for Cisco Secure ACS for Windows Server
78-16592-01
Administration Issues
Condition
Recovery Action
Remote administrator cannot
bring up the Cisco Secure ACS
HTML interface in a browser or
receives a warning that access is
not permitted.
•
Verify that you are using a supported browser. Refer to the
Release Notes for Cisco Secure Access Control Server for
Windows Server Version 3.3
for a list of supported browsers.
•
Ping Cisco Secure ACS to confirm connectivity.
•
Verify that the remote administrator is using a valid
administrator name and password that have previously been
added in Administration Control.
•
Verify that Java functionality is enabled in the browser.
•
Determine whether the remote administrator is trying to
administer Cisco Secure ACS through a firewall, through a
device performing Network Address Translation, or from a
browser configured to use an HTTP proxy server. For more
information about accessing the HTML interface in these
networking scenarios, see
Network Environments and
Administrative Sessions, page 1-30
.
No remote administrators can
log in.
The option
Allow only listed IP addresses to connect
is selected,
but no start or stop IP addresses are listed. Go to
Administrator
Control > Access Policy
and specify the
Start IP Address
and
End
IP Address
.
Unauthorized users can log in.
The option
Reject listed IP addresses
is selected, but no start or
stop IP addresses are listed. Go to
Administrator Control > Access
Policy
and specify the
Start IP Address
and
Stop IP Address
.
The Restart Services function
does not work.
This may occur if the system is not responding. To manually restart
services, from the Windows
Start
menu, choose
Settings > Control
Panel > Administrative Tools > Services
. Click
CSAdmin
, and
then
Stop
, and then
Start
.
If the services do not respond when manually restarted, reboot the
server.
