CIS CIS-NW-POE, User Manual

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Troubleshooting
Symptom Possible causes
The PoE access point, switch, or other powered
device will not turn on. Try changing the PoE mode to “forced on” from
the interfaces menu. Remember, never force PoE
on a non-PoE device!
I cannot access my system using the VPN. •
Ensure the username, password, and secret
were copied and pasted correctly and contain
no extra characters or spaces.
•
It is recommended you use a DNS name to
connect instead of an IP address, as they are
prone to change from time to time.
•
Your ISP’s provided gateway must be in bridge
mode for VPN access to work. Consider a
PlatinumDN service if this is not possible.
Port Forwarding does not work. •
Review the manual to ensure the
configuration is set correctly or call CIS for
support.
•
The ISP’s gateway must be in bridge mode or
have extra configuration applied.
The client is not getting the speed they are paying
the ISP for.
•
If you are connected wirelessly, the speed will
be affected by the distance from the access
point, interference from neighboring
networks, the number of devices connected to
the access point, the environment surrounding
the access point, the device used, and other
factors.
•
With current technologies, wireless access
points are not able to perform at the
speed of a Gigabit internet connection,
especially in a crowded environment.
•
Ensure the wired devices you are using
support Gigabit ethernet and not 10/100 mbps.
•
The CIS-NW-POE has a tested maximum speed
of 850 Mbps in our environment.
I cannot access the router’s web interface. Ensure your device is set to receive an IP address
via DHCP. If your router’s IP address is different
than the default, obtain the default gateway
address and use that to connect. You can do this
using ipconfig in a command prompt in Windows.
The router has no internet access. •
Check connections and reboot the router and
ISP’s gateway.
•
If the ISP requires a static IP address or PPPoE
connection, contact CIS for assistance.