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TroUBlesHooTiNg vieWer

TROUBLESHOOTING VIEWER

Sometimes infrared red light (IR light) from ambient light sources may
interfere with touch performance. The troubleshooting viewer shows
real time images for debugging purposes. Any light interference is
marked in green. If green obstacles appear within the image area,
remove to secure proper interactivity.

Note:
The interactive function is disabled under the troubleshooting viewer.
Click to exit.

Captiva Touch User Manual

020-000838-01 Rev. 1 (08-2015)

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Summary of Contents for Captiva Touch

Page 1: ...USER MANUAL Captiva Touch 020 000838 01...

Page 2: ...tall Utility Software 11 Step 4 Initial Setup 12 Step 5 Operation Mode 13 Step 6 Laser Beam Alignment 14 Step 7 Touch Area Setting 18 Step 8 Calibration 20 Step 9 Touch Sensitivity 21 Troubleshooting...

Page 3: ...arning Do not allow liquid or foreign material enter the Captiva Touch Precautions The IR camera on the projector receives infrared signal from Captiva Touch which is attached to the whiteboard To ope...

Page 4: ...module tracks multiple touch points and reports positions to a computer or laptop using USB To optimize the touch function whiteboard non flatness should be less than 5 mm Captiva Touch User Manual 02...

Page 5: ...ctor or the screen is subject to direct sunlight the interactive function may not operate correctly A Captiva Touch installation Information Before installing the Captiva Touch module the projection s...

Page 6: ...mm bezel at left right bottom of image area For regular whiteboard ex aluminum frame height 3 mm keep 50 mm bezel at left right bottom of image area B 2 For ultra wide aspect ratio 16 6 For ultra wide...

Page 7: ...nt Page 11 IR CAMERA White board White board IR CAMERA OK NG Frame Frame 3 mm 3 mm C Measuring projection surface flatness Criteria overall whiteboard flatness 5 mm flatness requirement is 3 3 3 mm at...

Page 8: ...ure point 2 5 and 8 Measure point 3 6 and 9 C 3 If 5 mm thickness gauge cannot be inserted which means the whiteboard flatness is less than 5 mm and can be used for finger touch Captiva Touch User Man...

Page 9: ...m from the bottom of Captiva Touch Keep away distance to image area for standard aspect ratio 4 3 3 3 16 10 and 16 9 5 5 13 5 cm from the bottom of the base plate 2 10 cm from the bottom of Captiva To...

Page 10: ...or long term use Use screws to fix base plate onto whiteboard Drill tip O 2 3 mm Screw type M3x6L Screw head O 5 5 mm thickness 2 5 mm 3 Fix curtain module with wall plate by screws 4 Plug power cord...

Page 11: ...ition of your system System requirement Operating system Microsoft Windows XP SP3 Windows 7 32bit 64bit Windows 8 Windows 8 1 NET Framework 4 0 must be installed Mac OS X 10 7 10 10 CPU Intel Core i3...

Page 12: ...12 Step 4 Initial Setup Step 4 Initial Setup For initial setup follow the Installation Guide to complete installation procedure Captiva Touch User Manual 020 000838 01 Rev 1 08 2015...

Page 13: ...perating systems support multi point touch control Users can select default Touch Mode for multi point touch Switch to Pen Mode while using light pen IR pen Only single point touch is available for Wi...

Page 14: ...blink continuously LED indicator Mode Blue LED Red LED Description IR Laser mode Solid IR laser ON Visible light mode Solid Blinking Visible light ON IR Laser OFF touch disabled Error Solid Error of...

Page 15: ...kwise until they stop 4 Rotate the grey knob counter clockwise until both beams are symmetrically at the same level 5 Rotate black knob counter clockwise and move the beams downward until they reach w...

Page 16: ...ress the button again to switch back to IR mode the blue LED will stay solid LED indicator Mode Blue LED Red LED Description IR Laser mode Solid IR laser ON Visible light mode Solid Blinking Visible l...

Page 17: ...17 Step 6 Laser Beam Alignment 8 Replace the top cover Captiva Touch User Manual 020 000838 01 Rev 1 08 2015...

Page 18: ...age is clear If not adjust focus to sharpen the image If a failure message appears switch to the Manual Touch Area setting 2 Select the Manual Touch Area Setting 2 1 After the camera captures the proj...

Page 19: ...k on P1 and use mouse to drag P1 to upper left corner Align the adjustable green zone with the projected white frame Step 2 Adjust P2 to P4 accordingly the adjustable green zone should completely over...

Page 20: ...Reduce the ambient light Do not obstruct or shake lens while setting up calibration Check if the projection image is clear If not adjust focus to sharpen the image If the Auto Calibration failure mes...

Page 21: ...is unresponsive or writing is intermittent adjust the sensitivity by adjusting the Touch Sensitivity level Default 4 Maximum 10 most sensitive Minimum 0 least sensitive Note Touch Sensitivity is not...

Page 22: ...nce The troubleshooting viewer shows real time images for debugging purposes Any light interference is marked in green If green obstacles appear within the image area remove to secure proper interacti...

Page 23: ...t identify the USB device A 1 Unplug and replug in the USB cable and check again 2 Switch to another USB port and check again 3 Restart your computer and check again 4 Go to the Power Options in Contr...

Page 24: ...ion is enabled using the OSD selection Interactive On Interactive Settings Back Enter Select 2 Unplug and replug in the USB cable and check again 3 Switch to another USB port and check again 4 Restart...

Page 25: ...is only single touch point A 1 Re plug the USB cable from the computer 2 Go to Control Panel and make sure Tablet PC Components is selected Q5 When should Calibration and Touch Area Setting be done A...

Page 26: ...1280X720 60Hz Follow the troubleshooting steps below to perform Auto Calibration and Auto Touch Area Setting again a Exit all software applications b Reduce ambient light c Do not obstruct or shake le...

Page 27: ...to see if laser beam is aligned 4 Refer to Step 7 page 14 Touch Area Setting for detailed procedures Check if the Touch Area boundary is located properly Q9 The projection area corner is insensitive o...

Page 28: ...28 TROUBLESHOOTING 2 Select Smaller 100 Default and click Apply Captiva Touch User Manual 020 000838 01 Rev 1 08 2015...

Page 29: ...Calibration Multi touch 10 touch points Win 7 and Win8 compliant Multi touch Min Distance 40 mm Hover Z depth Default hover height is 5 5 mm Working Projection Image Size 85 100 1080P Captiva DHD400S...

Page 30: ...sory Item Description Quantity 1 Captiva Touch 1 2 Screw M2 6x6 to fix LCT module 2 3 Screw M3x6 to fix base plate 2 4 Interactive cable 1 5 Alignment sticker 2 6 LCT module base plate 1 Captiva Touch...

Page 31: ...ppendix B Accessory 7 Double sided tape for base plate 1 8 5m USB A to mini USB B cable 1 9 Passive Pen 2 10 CD for User Manual and Utility Software 1 Captiva Touch User Manual 020 000838 01 Rev 1 08...

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