Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Chevrolet. Normally, any concerns
with the sales transaction or the operation of your
vehicle will be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE: Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.
STEP TWO: If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Chevrolet Customer Assistance Center by calling
1-800-222-1020. In Canada, contact GM of Canada
Customer Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).
We encourage you to call the toll-free number in order to
give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:
•
Vehicle Identification Number (This is available from
the vehicle registration or title, or the plate at the
top left of the instrument panel and visible through
the windshield.)
•
Dealership name and location
•
Vehicle delivery date and present mileage
When contacting Chevrolet, please remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One first if you
have a concern.
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Summary of Contents for VENTURE 2004
Page 5: ...These are some examples of symbols that may be found on the vehicle v ...
Page 6: ... NOTES vi ...
Page 35: ...Put someone on it Get it up to speed Then stop the vehicle The rider doesn t stop 1 29 ...
Page 110: ... NOTES 1 104 ...
Page 182: ... NOTES 2 72 ...
Page 185: ... NOTES 3 3 ...
Page 186: ...Instrument Panel Overview 3 4 ...
Page 220: ...Cluster with Tachometer 3 38 ...
Page 364: ...Engine Compartment Overview When you lift the hood you ll see these items 5 12 ...
Page 481: ...Engine Drive Belt Routing 6 15 ...