CHEELCARE COMPANION Plus User Manual Download

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V1.1, June 08, 2021

Companion Plus User Manual

Table of Contents

Introduction ................................................................................................................................ 1

Labels and Symbols ............................................................................................................... 1

Safety Measures and Precautions .............................................................................................. 2

Overview of Major Components ................................................................................................. 4

Specifications ............................................................................................................................. 5

Companion Plus Delivery Checklist ............................................................................................ 5

Companion Plus Installation Instructions .................................................................................... 6

Assembling the Docking Module (DM) .................................................................................... 6

Assembling the Docking Module for Foldable Manual Wheelchairs..................................... 6

Adjusting the Docking Module for Foldable Manual Wheelchairs ........................................ 8

Assembling the Docking Module for Rigid Manual Wheelchairs .......................................... 9

Attaching/Detaching the Companion Adapter (CA) ................................................................15

Assembling the Companion Power Unit (PU) ........................................................................16

Installing the Control Module ..............................................................................................16

Driving Control Unit Components .......................................................................................17

Installing the Docking Port .................................................................................................18

Attaching the Companion Unit to the Companion Adapter .....................................................20

Detaching the Companion Unit from the Companion Adapter ................................................21

Companion Plus Operating Instructions ....................................................................................22

Powering On/Off ....................................................................................................................22

Speed Limits..........................................................................................................................22

Display Information ................................................................................................................22

Driving ...................................................................................................................................22

Braking ..................................................................................................................................23

Battery Charge Indicator ........................................................................................................23

Companion Plus Maintenance ..................................................................................................25

Battery and Charging .............................................................................................................25

Cleaning and Overall Care ....................................................................................................25

Maintenance Schedule ..........................................................................................................26

Troubleshooting Guide ..............................................................................................................26

Warranty Terms and Conditions ................................................................................................27

Warranty Period ....................................................................................................................28

Warranty Conditions ..............................................................................................................28

Warranty Process ..................................................................................................................28

Warranty Registration Form ...................................................................................................29

Summary of Contents for COMPANION Plus

Page 2: ...ine at www cheelcare com go for the full benefits Before using your Companion Plus please read this manual and follow the provided instructions to ensure safe use of the product For more information about this and other Cheelcare products as well as detailed installation videos please see Cheelcare website https cheelcare com Companion Plus product page at https cheelcare com companion In case of ...

Page 3: ...elchairs 9 Attaching Detaching the Companion Adapter CA 15 Assembling the Companion Power Unit PU 16 Installing the Control Module 16 Driving Control Unit Components 17 Installing the Docking Port 18 Attaching the Companion Unit to the Companion Adapter 20 Detaching the Companion Unit from the Companion Adapter 21 Companion Plus Operating Instructions 22 Powering On Off 22 Speed Limits 22 Display ...

Page 4: ... Manufacturer Notes Safety warning Assembly instructions Below are replicas of the labels that are attached to your Companion Plus for your safety Please do not remove them The battery wiring label is located on the underside of the Power Unit s top Battery must be connected to controller ONLY via provided T connector The POSITIVE RED Battery Cable MUST connect to the POSITIVE RED controller The N...

Page 5: ... parts as they may result in serious physical injury Contact your wheelchair dealer if you do not have any To prevent accidental activation of your Companion Plus always completely turn the power OFF when parked transferring from to the wheelchair or loading unloading Power OFF the Companion Plus BY KEY and remove it from the ignition Using only the power button to power OFF is not sufficient Regu...

Page 6: ...heels of the wheelchair go over the obstacle at the same time Ask for help whenever you are not sure you will be able to safely drive over any obstacle in your way General driving recommendations Always start driving in Speed Mode 1 to avoid tire spinning When turning slow down and lean your body into the curve for better stability Hold handlebars firmly with both hands while driving to maintain c...

Page 7: ...ontrol Unit DCU Docking Port DP Power Unit PU Kickstand KS The standard clamps included with your Companion Plus accommodate mounting tubes with a Diameter of either 25 4mm 1in or 31 75mm 1 25in All other diameters require a special order Pictures and drawings may differ slightly from the actual product Crossbar Camber Tube DM Docking Module CA Companion Adapter PU Power Unit DCU Driving Control U...

Page 8: ... A special order is required for clamps with different dimensions Companion Plus Delivery Checklist When you receive your Companion Plus Make sure that the shipping box has not been damaged during transportation If you see any external damage do not open the box and immediately contact us at sales cheelcare com or the authorised dealer where the unit was purchased If the shipping box is undamaged ...

Page 9: ...Rigid Manual Wheelchairs instructions page 9 Otherwise follow the instructions below Assembling the Docking Module for Foldable Manual Wheelchairs 1 Slightly fold your wheelchair to easily access the frame tubes Locate the package with the set of clamps and rubber strips Check that your chair can accommodate clamps in orientation 1 otherwise use orientation 2 Position both halves of the clamps on ...

Page 10: ...ws 3 8 16x1 1 8 and locknuts 3 8 16 from the bag attached to the Docking Module Insert the screws from inside the Docking Module into the mounting holes of the clamps Place a locknut onto the screw from the opposite side Tighten the locknuts onto the screws to secure the connection of the Docking Module to the clamps 4 Tighten the screws of the clamps with the Allen key to secure them to the frame...

Page 11: ...4 1 Unscrew the locknuts from the screws to disassemble the DM port from the bracket 2 Move the DM port forward if you need the handlebar further or backward if you need the handlebar closer 3 Locate the matching mounting holes and insert the screws to connect the DM port spacers and DM bracket 4 Secure the connection of the DM port to the bracket by tightening the screws with an Allen key as you ...

Page 12: ...ds to the diameter of the camber tube of your wheelchair Insert the screws from the bottom of part 1 and secure the base clamp halves to part 1 as shown on the picture above 3 Disassemble part 2 from the Docking Module Insert the screws from the bottom of part 2 and secure the base clamp halves to part 2 as shown 4 Measure the distance D from the front edge of the seat cushion to the crossbar Subt...

Page 13: ...ench 6 Slightly loosen the screws that are highlighted in the illustration below 7 Position the base clamps of part 1 over the camber tube of your wheelchair Place the small clamp halves highlighted over the camber tube If the clamps do not fit tightly around the camber tube add rubber strips between the clamp and the tube to ensure a tight fit Center part 1 on the camber tube Loosely secure the c...

Page 14: ...stance Place the highlighted small clamp halves over the crossbar If the clamps do not fit tightly around the crossbar add rubber strips between the clamp and the tube to ensure a tight fit Center part 2 on the crossbar Again loosely secure the clamps in place using the clamp screws and an Allen key You will need to adjust their position later 9 Center part 2 on the crossbar tube Do not tighten th...

Page 15: ...Setting a lever by connecting the Companion Adapter to the Docking Port see Attaching Detaching the Companion Adapter on page 15 makes horizontal adjustment of the Docking Module significantly easier Once the correct position is achieved hold the Companion Adapter in place with one hand and tighten the clamp screws with an Allen key using your other Part 3 Part 3 should be parallel to the ground o...

Page 16: ...eserved P a g e 13 11 Slide the highlighted part inside and tighten the screws of part 1 with an Allen key 12 Disconnect the Companion Adapter and flip the chair upside down Tighten the bracket screws with an Allen key 13 Tighten the rear link screws with an Allen key Rear links Screws ...

Page 17: ...reserved P a g e 14 14 Secure both sets of clamps in place by tightening the highlighted screws Congratulations Your chair is now equipped with the lightweight universal Docking Module developed for you by Cheelcare Clamp screws Clamp mounting screws Clamp mounting screws Clamp screws ...

Page 18: ...rt it in the Docking Module as shown in the drawing below 2 Slide the Companion Adapter backward and up at an angle so that the back slot aligns with the back axle of the Docking Module 3 Pull the front of the Companion Adapter up until you hear a click which indicates that the mechanism is securely locked in place 4 To detach the Companion Adapter from the Docking Module press the rear latch leve...

Page 19: ...ilure to properly align the parts tighten the screws and position and secure the stem extender and adjustable stem may result in personal injury 1 Fully slide the Driving Control Unit DCU into the steering stem of the Power Unit PU 2 Visually align the handlebars perpendicular to the wheel 3 Tighten the clamp screws on the stem Steering stem Screws PU DCU Wheel Kickstand KS ...

Page 20: ...bar by adding or removing stem spacers see picture above If you would like to order additional stem spacers contact your vendor or Cheelcare To avoid risk of injury and unit damage do not power ON the Companion Plus without securing the DCU connection to the steering stem of the Power Unit Driving Control Unit Components Screw Stem spacers Power On Off button Navigation button Brake lever Power On...

Page 21: ...ss the proper position of the Docking Port see picture below To install the Docking Port you will need the port and the screws and locknuts from the bag attached to it The Docking Port consists of two plates with two pre assembled axles The plates are separated by packaging material to make installation easier Do not remove the packaging material separating the two plates of the Docking Port until...

Page 22: ...the Companion Adapter Mark this position Insert the screws through the holes in the Power Unit that align closest with the holes of the Docking Port plates Loosely secure with locknuts You will need to adjust the position of these parts later before tightening it completely Docking Port upper axle proper position Companion Adapter upper tooth Part 5 Locknuts Bag attached to Docking Port content 4 ...

Page 23: ...ands to push the handlebar forward and slightly upward from the wheelchair as shown the Companion Unit will pivot on the upper axle until you hear a click This indicates that the locking mechanism is activated and that the Companion Adapter and Companion Unit are connected The casters of your wheelchair should lift off the ground The recommended gap between the casters and the ground is about 5cm ...

Page 24: ...nit the front of your wheelchair will fall from 5cm 2in in height To avoid injury while detaching the Companion Unit from the Companion Adapter firmly hold the steering stem with one hand while pressing the release front latch lever with the other hand Power OFF your Companion Plus using the key before detachment or attachment Take the key out of the switch to ensure that it cannot accidentally be...

Page 25: ... the key counterclockwise and remove the key from the keylock During transportation always turn the unit OFF and remove the key from the keylock to prevent accidentally powering the unit Speed Limits The Companion Plus comes with five preprogramed speed limits Press the navigation button or to switch between speed limits Display Information Press the Menu button M to explore your trip riding time ...

Page 26: ...r reflective clothing while riding at night or during poor visibility conditions Braking To stop pull on the brake lever B located in front of the right handlebar To park your stopped device pull on the brake lever B and then pull on the parking brake lever P to fix the braking lever To release the parking brake pull on the brake lever B again It will release the stop lever to its initial position...

Page 27: ...ded to charge your Companion Plus You can order a replacement by contacting your vendor or Cheelcare A red light on the charger indicates that the Companion Plus battery is charging A green light indicates that the Companion Plus battery is completely charged 3 When charging is complete disconnect the charger from the charging port and the AC power outlet The battery is the heart of your Companion...

Page 28: ...e 5 If your Companion Plus is not going to be used for a long period of time make sure it is still being fully charged every two months in order to avoid damage due to deep discharge Cleaning and Overall Care 1 Always ensure your Companion Plus is powered OFF and the charger is unplugged before cleaning to prevent damage and the risk of electric shock 2 The exterior frame and wheel can be cleaned ...

Page 29: ...rofessional service provider check the device Replace tires As necessary Have an authorised professional service provider replace the tires Troubleshooting Guide The device is not powering ON Make sure that you turned ON the power with your key and pressed the orange power button on top of the digital display Ensure that the battery is fully charged charger indicates a GREEN light The front wheel ...

Page 30: ...ce Cheelcare reserves the right to charge the owner for any costs incurred from parts damaged by reasons that are not covered by this warranty When calling your service provider or Cheelcare with service or warranty issues please provide the serial number S N and date of purchase of your Companion Plus Warranty Exclusions excluding factory defects Tires Brake pads and cables Handgrips Any other no...

Page 31: ... someone authorized to do so by Cheelcare Your Companion Plus has been damaged as a result of accidents caused by disregarding the Safety Measures and Precautions prescribed in this manual such as but not limited to speeding or driving over obstacles The device has undergone any modifications or repairs that were not done by a registered service provider Your Companion Plus has been damaged due to...

Page 32: ...Zip Postal Code ____________________________________ Email ____________________________________ Phone Number ____________________________________ Companion Plus S N ____________________________________ Purchased From vendor ____________________________________ Date of Purchase ____________________________________ Please keep a copy of this registration form for your records and send the completed ...

Page 33: ...r Manual Copyright 2021 CheelcareTM All rights reserved P a g e 30 Revision History Date Version Changes May 25 2021 V1 0 Initial release of Companion Plus Power Assist System June 08 2021 V1 1 Changed pictures related to the docking port ...

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