Technical Information
-16-
COLORado™ Zoom Tour WW User Manual Rev. 05
Troubleshooting Guide
Symptom
Cause(s)
Action(s)
Zoom does not move
Position settings are incorrect
Check settings as explained in
Zoom Limit
Setting
Faulty zoom motor/motors
Send product for repair
Wrong personality
Change the personality
Product does not light up
Dimmer fader set to “0”
Increase the value of the dimmer channel
All color faders set to “0”
Increase the value of the color channels
All colors in Static mode are set to “0”
Increase the values of the colors
No power
Verify external power circuit and wiring
Faulty internal power supply
Send product for repair
Faulty main control board
One of the LEDs does
not work
Faulty LED
Send product for repair
Faulty LED module
Faulty LED driver
Two or more LEDs do
not work on a single
module
Faulty LED module
Send product for repair
Faulty LED driver
The wrong LEDs light up
when using DMX
Wrong personality
Change the personality
Wrong DMX address
Change the DMX address
Circuit breaker/fuse
keeps tripping/blowing
Excessive circuit load
Reduce total load placed on the electrical circuit
Short circuit along the power wires
Check electrical wiring
Product does not power
up
No power
Check for voltage on outlet
Loose or damaged power cord
Check power cord
Faulty internal power supply
Send product for repair
Product does not respond
to wired DMX or
responds erratically
Wrong DMX addressing
Check product addressing
Damaged DMX cables
Check DMX cables
Wrong polarity on the controller
Check polarity switch settings on the controller
Loose DMX cables
Check cable connections
Non-DMX cables
Use only DMX-compatible cables
Bouncing signals
Install terminator as suggested
Long cable / low level signal
Install an optically coupled DMX splitter before a
long section of cable or right after the product
with the strong signal
Too many products
Install an optically coupled DMX splitter after
product #32
Interference from AC wires
Keep DMX cables separated from power cables
or fluorescent/black lights
Faulty Display/Main/DMX interface board Send product for repair
Faulty Display/Main board
Send product for repair
If you still experience technical problems after trying the above solutions or if you
need to send the product for repair, contact
CHAUVET® Technical Support
.
