9.
Troubleshooting
‐
Sending
&
Receiving
problems
‐
Trouble
retrieving
pictures
My
frame
doesn't
seem
to
retrieve
photos
If
your
CEIVAlife
frame
does
not
retrieve
new
photos
from
the
CEIVA
Network,
please
allow
it
to
try
again
the
next
night.
There
might
be
a
problem
with
heavy
Internet
traffic,
or
it
might
be
a
phone
issue.
These
usually
resolve
themselves
within
24
hours.
Your
CEIVAlife
frame
has
been
designed
to
periodically
retry
its
call
to
the
CEIVA
Network
whenever
a
connection
attempt
has
failed.
If
you
prefer
not
to
wait,
you
can
try
dialing
in
by
pressing
(and
holding)
the
White
button
(Picture)
on
the
back
of
your
CEIVA
frame
until
it
displays
the
message,
“You
can
let
go
now,
I'm
connecting”.
This
means
that
your
CEIVAlife
frame
is
making
another
attempt
to
retrieve
photos
from
the
CEIVA
Network.
If,
after
this,
your
frame
is
still
not
retrieving
photos,
please
perform
the
following
checks:
Make
sure
your
Connection
Method
is
set
to
the
correct
setting
•
On
your
frame,
press
the
Menu
button,
then
highlight
Connection
Settings
and
press
the
Select
button.
•
Highlight
How
to
Connect
and
press
the
Select
button.
•
Make
sure
that
the
check
mark
is
on
the
type
of
connection
you're
using.
If
it
isn't,
use
the
directional
buttons
to
highlight
the
type
of
connection
you're
using,
press
the
Select
button,
then
press
the
Select
button
again
when
Save
is
highlighted
to
confirm.
•
Test
to
see
if
it
retrieves
photos
from
the
CEIVA
Network
by
pressing
(and
holding)
the
White
button
(Picture)
on
the
back
of
your
CEIVA
frame
until
it
displays
the
message,
“You
can
let
go
now,
I'm
connecting”.
If
your
CEIVAlife
still
does
not
retrieve
photos,
check
the
following:
•
If
you're
using
a
phone
connection,
make
sure
the
phone
line
is
securely
plugged
into
the
wall
outlet,
as
well
as
the
back
of
the
CEIVAlife
frame,
and
that
both
plugs
are
free
of
dust
and
debris.
•
Log
on
to
the
CEIVA
Website.
Click
My
Frames
,
and
then
click
Frame
Settings.
If
using
a
phone
connection,
scroll
down
to
make
sure
the
correct
phone
number
is
being
used.
•
If
using
a
phone
connection,
make
sure
the
phone
line
is
not
being
used
at
the
same
time
by
another
device
connected
to
the
same
phone
line,
such
as
a
fax
machine.
•
Check
to
make
sure
you
don't
hear
a
delay
in
the
dial
tone
on
your
phone
line.
•
If
you
have
DSL,
make
sure
to
use
a
DSL
filter
when
plugging
the
CEIVA
frame
into
a
phone
outlet.
If
your
CEIVAlife
frame
(with
telephone
line)
is
still
not
retrieving
photos:
•
Try
plugging
your
CEIVAlife
into
a
different
phone
jack
in
the
house.
•
Remove
any
splitters
on
the
phone
jack
and
plug
your
CEIVAlife
directly
into
the
phone
jack.
If
this
works,
you
may
need
to
replace
your
splitter
with
a
new
one.
Summary of Contents for CEIVAlife LIF408A
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