Ceiva CEIVAlife LIF408A, User Manual

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If your telephone system requires a dial ‐ out prefix, such as 9 (for example, 9 + (123) +
456 ‐ 7890), you will need to enter this dialing prefix into your CEIVAlife phone settings.
1. On your CEIVAlife frame, press the Menu button
2. Use the Down button to highlight Settings , pressing Select to confirm.
3. In Settings screen, choose Connection Settings , pressing Select
4. Use the Down button to Telephone Settings , pressing Select .
5. Use the Down button to scroll to Modem Prefix
6. Press the Left or Right buttons to scroll to your phone line’s prefix.
NOTE: If the dialing prefix you need is not listed, please contact CEIVA's Customer Care
Department at 1 ‐ 877 ‐ MYCEIVA or 1 ‐ 877 ‐ 692 ‐ 3482
7. Scroll down to highlight Save and save the prefix
8 Hold down the White button (Picture) on the back of your CEIVAlife frame until you
see the message “You can let go now, I’m connecting.”
9. Then let go of the White button and your CEIVAlife will attempt to dial in to the CEIVA
Network. This may take a few minutes, so make sure not to use the phone until the
CEIVAlife completes its call.
What happens if my CEIVAlife frame tries to call the CEIVA Network while the phone
line is being used?
If your CEIVAlife is connected via an analog phone line and you are on that phone line
when your CEIVAlife frame tries to dial out, your CEIVAlife frame will cancel its attempt
to connect and retry later. Depending on when this happens, your CEIVAlife frame may
wait until the following night (or early morning) before retrieving photos.
To update your photos right away after your phone line becomes free, press and hold
the White Picture button on the back of your CEIVAlife frame until the following
message appears: "You can let go now, I'm connecting."
What happens if I move?
Before you move your CEIVAlife frame to a new area code or phone number, you should
update your phone information in your online CEIVA account under the Frame Settings
option or call CEIVA Customer Care at 1 ‐ 877 ‐ MYCEIVA (1 ‐ 877 ‐ 692 ‐ 3482).
Once you enter your new phone number into your Frame Settings (remember to click
on Apply before leaving the Frame Settings area), press and hold the white button on
the back of your CEIVA frame. Once the message “You can let go now, I’m connecting”
appears, release the button and allow the CEIVA frame to dial into the CEIVA Network to
update the account information. Once you have completed this, do not allow your