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Ceiva CEIVAlife LIF408A User Manual Download Page 88

9.

 

Troubleshooting

 ‐ 

Connection

 

problems

 ‐ 

Trouble

 

connecting

 

via

 

Wireless

 

Adapter

 

 

If

 

your

 

CEIVAlife

 

with

 

CEIVA

 

Wireless

 

Adapter

 

is

 

not

 

connecting

 

to

 

the

 

CEIVA

 

Network:

 

•

 

Make

 

sure

 

your

 

connection

 

method

 

is

 

set

 

to

 

Wireless

.

 

To

 

do

 

this,

 

press

 

the

 

Menu

 

button,

 

then

 

highlight

 

Connection

 

Settings

 

and

 

press

 

the

 

Select

 

button.

 

Highlight

 

How

 

to

 

Connect

 

and

 

press

 

the

 

Select

 

button.

 

Make

 

sure

 

that

 

the

 

check

 

mark

 

is

 

on

 

Wireless

.

 

If

 

it

 

isn't,

 

use

 

the

 

directional

 

buttons

 

to

 

highlight

 

Wireless

,

 

press

 

the

 

Select

 

button,

 

then

 

press

 

the

 

Select

 

button

 

again

 

when

 

Save

 

is

 

highlighted

 

to

 

confirm.

 

 

If

 

your

 

CEIVAlife

 

frame

 

with

 

Wireless

 

Adapter

 

is

 

still

 

not

 

retrieving

 

photos

 

•

 

Place

 

your

 

frame

 

in

 

the

 

same

 

room

 

as

 

your

 

wireless

 

router.

 

Once

 

you've

 

done

 

so,

 

try

 

manually

 

dialing

 

in

 

to

 

your

 

frame

 

by

 

pressing

 

the

 

White

 

button

 

(Picture)

 

on

 

the

 

back

 

of

 

your

 

CEIVAlife

 

frame

 

and

 

holding

 

it

 

until

 

"You

 

can

 

let

 

go

 

now,

 

I'm

 

connecting"

 

appears.

 

Let

 

go

 

of

 

this

 

button,

 

and

 

your

 

frame

 

will

 

attempt

 

to

 

dial

 

into

 

the

 

CEIVA

 

Network.

  

•

 

If

 

your

 

CEIVAlife

 

frame

 

is

 

set

 

up

 

properly

 

and

 

is

 

within

 

range

 

of

 

your

 

wireless

 

router

 

and

 

is

 

still

 

not

 

connecting,

 

try

 

restarting

 

your

 

wireless

 

router.

 

Once

 

you've

 

restarted

 

your

 

wireless

 

router,

 

then

 

try

 

dialing

 

in

 

your

 

frame

 

by

 

pressing

 

the

 

White

 

button

 

on

 

the

 

back

 

of

 

your

 

CEIVA

 

frame

 

and

 

holding

 

it

 

till

 

you

 

get

 

the

 

message

 

"You

 

can

 

let

 

go

 

now

 

I'm

 

connecting".

 

Once

 

you

 

let

 

go

 

your

 

frame

 

will

 

attempt

 

to

 

dial

 

into

 

the

 

network.

 

 

NOTE:

 

After

 

trying

 

any

 

suggestion

 

that

 

attempts

 

to

 

troubleshoot

 

a

 

connection

 

problem,

 

manually

 

dial

 

in

 

your

 

frame

 

by

 

holding

 

the

 

White

 

button

 

(Picture)

 

on

 

the

 

back

 

until

 

you

 

get

 

to

 

the

 

screen

 

that

 

says,

 

"You

 

can

 

let

 

go

 

now,

 

I'm

 

connecting."

 

 

NOTE:

 

If

 

none

 

of

 

the

 

troubleshooting

 

hints

 

solve

 

your

 

problem,

 

please

 

contact

 

CEIVA’s

 

Customer

 

Care

 

Department

 

at

 

1

‐

877

‐

MYCEIVA

 

or

 

1

‐

877

‐

692

‐

3482.

 

 
 

Summary of Contents for CEIVAlife LIF408A

Page 1: ...ing HUTurning your CEIVAlife Frame off and on 4 View Photos HUNew pictures on your CEIVAlife frameUH HUNavigating your CEIVAlife FrameUH HUFrame Modes HUFrame Buttons HUWhite Black Select Left Right Up Down Menu HUMenu Mode HUIcons Delete Lock Rotate Print HUBars What to display Settings Connection settings Frame Info HUOther screen icons 5 Send Photos HUFrom Memory cards HUSent by guests UH HUUpl...

Page 2: ...eshooting Connection problems Display problems Sending and receiving problems 10 Help UWebsite helpU UCustomer support via email UHelp via phone 11 UProduct Information UWarranties USafeguards UFCC Statement 12 UFrequentlyAsked QuestionsU UFAQs about Connection Getting Started UFAQs about Setup Maintenance UFAQs about Displaying Photos UFAQs about Sending and Receiving Photos UFAQs about PicturePl...

Page 3: ...nology Insert a memory card and view your photos brilliantly displayed with print like quality With PicturePlan membership free during a trial period your CEIVAlife provides you with endless options to view send share and store the pictures that mean the most to you You can enjoy all your own photographs displayed in a slideshow as well as receive new photos from friends and family anytime from an...

Page 4: ...is automatically every day PicturePlan provides you with an easy way to protect your most precious asset your photos PicturePlan membership allows you to send as many photos as you like to the CEIVA Network which can store an unlimited number of photos Your invited guests can send photos to your CEIVA frame by email or phone or the photos can be displayed from a memory card Would you like prints B...

Page 5: ...ve your pictures securely There s no interruption to your phone service Your CEIVAlife frame connects with the CEIVA Network and retrieves up to 50 new photos When you wake up you ll find a brand new slideshow playing on your CEIVAlife frame By connecting the CEIVAlife frame to a telephone line wireless network or broadband connection you can receive photos of those that matter most to you no matt...

Page 6: ...rted What s in the box 1 CEIVAlife Digital Photo Frame 2 AC Power Supply 3 CEIVA Wireless Adapter 4 Phone Extension Cord 5 Dual Phone Splitter 6 Quickstart Guide and Quick Tips 7 Interchangeable Black and Wood Faceplates ...

Page 7: ...l 1 877 MYCEIVA 1 877 692 3482 to speak with the CEIVA Customer Care Team TIP The back page of the Quickstart Guide has empty slots for you to write down your serial number and other important information Please fill it in and keep it in a safe place NOTE Please keep the original product packaging in case you need to return your CEIVAlife Digital Photo Frame for repairs ...

Page 8: ...Bottom View 8 Product Label 9 Power Light 10 Serial Number Rear View 11 CF I CF II Slot for Compact Flash or Microdrive memory card 12 SD MMC MS Slot for Secure Digital MultiMedia Card Memory Stick Memory Stick PRO Memory Stick Duo Memory Stick PRO Duo SmartMedia xD Picture Card miniSD 13 C Port 1 14 C Port 2 15 Phone Port 16 Power Port 17 Picture Button 18 Brightness Button ...

Page 9: ...en picking a location for your CEIVAlife frame put it in a place that s easy to see away from direct sunlight and not exposed to extreme temperatures It should also be near a power outlet and a telephone jack if you re using a regular phone line to connect ...

Page 10: ... 3482 Please have your serial number ready when registering TIP The serial number is located on the bottom of your CEIVA frame The registration process is a good opportunity to activate your PicturePlan service PicturePlan is the magic behind the CEIVA experience Your CEIVAlife comes with a limited period of free PicturePlan membership If you d like to know how to extend that membership or to lear...

Page 11: ... Share with one person or all with a single click You can create groups invite friends and easily receive new photos via e mail or camera phone Put your photos on any CEIVA frame anywhere in the world As PERSONAL as you want it to be Photos tell the story of your life Now you can share those stories in your own style by personalizing your photos Add decorative borders personal messages and artwork...

Page 12: ...d photos and make them part of your permanent collection Lock in photos so that your favorites are not deleted from your slideshow Order prints View a pending print order and cancel it before CEIVA processes it Specify what content to include in your slideshow Be alerted to new photos Choose how to connect to the CEIVA Network Control how often to connect to the CEIVA Network Suspend connection wh...

Page 13: ...t controlled by a light switch NOTE We recommend that you use a surge protector power strip to prevent surges of electrical current from damaging your CEIVAlife frame Plug the other end of the power cord into the round power access port labeled Power located on the back of the CEIVAlife Digital Photo Frame ...

Page 14: ...ame photo of hand plugging phone cord into the CEIVA frame phone jack NOTE If your CEIVAlife frame is dialing from a location that requires a Dialing Prefix click UhereU links to dialing prefix page NOTE If your telephone system uses Pulse Dialing you may have to adjust the Dial Type If so click UhereU links to dial type page NOTE If you are dialing in over the telephone line your CEIVAlife frame ...

Page 15: ...ue to check the Local Number Availability Tool every few months as we re always adding new numbers ClickH ULocal Number Availability ToolUH while pressing down Control tab on your computer and that will bring up the Local Access Number window Follow on screen instructions putting in your area code your phone number and the encrypted word a measure that protects your privacy Scroll down the list of...

Page 16: ...s pressing Select 4 Use the Down button to scroll to Telephone Settings pressing Select 5 Use the Down button to scroll to Modem Prefix 6 Press the Left or Right buttons to scroll to your phone line s prefix NOTE If the dialing prefix you need is not listed please contact CEIVA s Customer Care Department at 1 877 MYCEIVA or 1 877 692 3482 7 Scroll down to highlight Save and save the prefix 8 Hold ...

Page 17: ...ect 4 Use the Down button to highlight Telephone Settings pressing Select 5 Use the Down button to scroll down to Dial Type 6 Press the Left or Right button to change from TONE to PULSE Once you have saved the dial type hold down the White button Picture on the back of your CEIVAlife frame until you see the message You can let go now I m connecting Then let go of the White button and your CEIVAlif...

Page 18: ...e Settings pressing Select 5 Use the Down button to scroll down to Modem State 6 Press the Left or Right button to change from 33 6 kbps the default position to 28 8 kbps 14 4 kbps or 9 6 kbps Once you have saved the modem state hold down the White button Picture on the back of your CEIVAlife frame until you see the message You can let go now I m connecting Then let go of the White button and your...

Page 19: ... the Menu button on the front of your CEIVAlife to activate Menu Mode 3 On the main menu screen choose Settings by pressing the Select button 4 On the Settings screen choose Connection Settings 5 On the Connection Settings screen choose How To Connect 6 On the How To Connect screen choose Wireless and press the Select button 7 Press the Select button again to save your selection 8 From the Setup W...

Page 20: ... 16 Press the Select button twice to save your selection 17 Use the directional buttons to scroll to Exit 18 When Exit is highlighted press Select to exit Menu Mode Push and hold the White button Picture located on the back of your CEIVAlife until you see the message You can let go now I m connecting Then relax while your CEIVAlife connects to the CEIVA Network A status screen will indicate the co...

Page 21: ...ter each 3 Choose Ethernet and press the Select button 4 Press the Select button when Save is highlighted to confirm your changes 5 You will automatically return to the Connection Settings screen 6 Choose Ethernet Settings and press the Select button 7 Choose Edit Ethernet IP and press the Select button 8 If you are using DHCP choose Auto IP If you are not sure leave Auto IP selected and skip to t...

Page 22: ... Enter the IP address of the DNS Server pressing the Select button after each character 20 Press the Select button when Save is highlighted to confirm your changes 21 Repeat the above process for Alt DNS Server 22 Press the Select button when Save is highlighted to confirm all of your changes Now you re ready to start receiving pictures Press and hold the White button Picture on the back of the CE...

Page 23: ...VA Customer Care at 1 877 MYCEIVA 1 877 692 3482 Digital line Though CEIVA frames are designed to be used with an analog phone connection many CEIVA customers have had success using their frame with non analog phone lines If you have questions just call 1 800 MYCEIVA or 1 800 692 3482 NOTE In those cases where we re unable to get your CEIVA frame working via a digital or other non analog phone lin...

Page 24: ...or Down button The brightness bar will appear on the left Use the Up button to scroll up until OFF is highlighted press Select then wait for the screen to go dark 2 Another way to turn off the frame is to press the Black button Brightness located on the back of the frame That will also bring up the brightness bar Press the Up button until OFF is highlighted and then wait for the screen to go dark ...

Page 25: ... sports recipes health news and more NOTE Some features are available only with an active PicturePlan subscription Click UhereU for details on PicturePlan membership link to PicturePlan membership info Blue Light When there are new photos on your CEIVAlife frame the blue light on the front of the frame will be lit After your first button press of the day the blue light will go off until the next n...

Page 26: ...how your frame is connected and what your slideshow looks like as well as other features and settings Consult the rest of this section to learn what the Menu Mode options do and how to change the settings Thumbnail Preview Mode When you press the Select button on the front of your CEIVAlife frame while the slideshow is on the screen goes into Thumbnail Preview Mode thumbnail versions of the photos...

Page 27: ...e depending on the UAutostartU setting or until you touch the Up or Down button If you have a PicturePlan membership and want to view new photos right away rather than wait until the next day press the White button until the message Let go now to start the slideshow or keep holding to connect appears If you let go of the White button at this point the slideshow will start again If you keep pressin...

Page 28: ...nd a vertical Brightness Bar appears at the left of your screen You can adjust the brightness of the photos either by pressing the Black button or by pressing the Up and Down buttons Once the vertical Brightness Bar is on the screen you can use it to turn your CEIVAlife off Just use the Up button to scroll up to OFF and wait for the screen to go dark Pressing any button will turn your CEIVAlife fr...

Page 29: ...rrent slideshow are shown Scroll to the Next or Back icons to highlight these icons then press the Select button in order to see more thumbnail images Highlighting the Exit icon and pressing the Select button takes you back to the slideshow If you press the Menu button you ll be in UMenu ModeU and the Select button allows you to choose a feature or setting Please take a look at UMenu ModeU for det...

Page 30: ...left of the screen By pressing or holding down on the Up and Down buttons you can make your photos darker or brighter or you can scroll up to OFF and turn off the screen Once the CEIVAlife screen is off press any button to turn the screen back on In UMenu ModeU the Up and Down buttons allow you to scroll through menu options and settings Please see UMenu ModeU for more information link to Menu Mod...

Page 31: ...o appear Press the Left button to move backward or the Right button to move forward until you see the photo you re looking for Press and hold either Left or Right button to resume the slideshow or your CEIVAlife will resume the slideshow on its own depending on the time you ve set for the Autostart link to UAutostartU page NOTE The default setting for Autostart is 30 seconds If you wish to keep it...

Page 32: ...you re in UMenu ModeU you can manage your photos and configure the various settings of your CEIVAlife frame While in UMenu ModeU pressing the Menu button will take you back to the previous screen See the following sections for the options available when in UMenu ModeU TIP If you have a PC you can also access many of these features by logging on to your CEIVA account at HUhttp www ceiva comUH ...

Page 33: ...ection the Save icon may already be highlighted In that case simply press the Select button to save your selection If the Save icon is not highlighted use the directional buttons until Save is highlighted then press the Select button to confirm If you wish to go back to a previous screen use the Left button to move to the Back icon and then press the Select button Or you can press the Menu button ...

Page 34: ...where you ll see eight icons four square icons with rounded corners horizontally across the top and four rectangular bars on the lower half of the screen two on the left and two on the right The four square icons at the top of the screen read from left to right DELETE LOCK ROTATE PRINT The four rectangular bars just below these read WHAT TO DISPLAY CONNECTION SETTINGS SETTINGS FRAME INFO The follo...

Page 35: ...e changed your mind and want to keep this photo in your current slideshow 1 Use the Down button to move the highlight to NO 2 Press the Select button After deleting a photo you have another chance to retrieve it 1 Using the Left or Right button scroll through the slideshow until you see the thumbnail of the photo you wish to undelete and click the Menu button to go to the Main Menu screen 2 The DE...

Page 36: ...lock the photo use the Down button to move the highlight to NO and then press the Select button After locking a photo into your current slideshow you have another chance to unlock it 1 Using the Left or Right button scroll through the slideshow until you see the thumbnail of the photo you wish to unlock press the Menu button to go to the Main Menu screen 2 The LOCK icon now reads UNLOCK and it wil...

Page 37: ... buttons to highlight the ROTATE icon and press the Select button 3 A window with a thumbnail of the photo will ask you ROTATE THIS PHOTO On the screen are four bars 90 CLOCKWISE 180 CLOCKWISE 270 CLOCKWISE NO ROTATION 4 Use the Up and Down buttons to highlight your rotation choice 5 Press the Select button to place a check mark by your selection 6 Scroll down and highlight Save then press the Sel...

Page 38: ...tton and go to the Main Menu screen 2 Use the directional buttons to highlight the Print icon 3 Press the Select button That takes you to a screen that reads Please select your order details A thumbnail of the photo you ve chosen appears on this screen NOTE If the photo that appears is not the one you want a print of exit and go back to your slideshow until the right photo appears then press the M...

Page 39: ...icturePlan membership you ll see the What to Display screen which gives you the option to display CEIVA photos CEIVA Channels that bring you daily updates on sports news weather health information and more and Card Reader which displays photos from memory cards CEIVA Photos CEIVA Channels Card Reader 4 Highlight each one that you want to display and press the Select button 5 Use the Down button to...

Page 40: ...ional buttons to highlight the Settings bar and press Select The Settings screen gives you various options about how to view your slideshow photo or drawing of Settings screen showing the bars with SET TIMES NEW PHOTO INDICATOR SLIDESHOW SETTINGS and CONNECTION SETTINGS There are four bars in the Settings screen Set Times New Photo Indicator Slideshow Settings Connection Settings These four option...

Page 41: ... plus Always On 5 When you decide which Screen On Time you want use the Down button to scroll down and highlight Save 6 Press the Select button to confirm 7 Use the Up or Down buttons to highlight the Screen Off Time bar 8 Use the Left and Right buttons to view the options It gives you each of the 24 hours of the day plus Never Off 9 When you decide which Screen Off Time you want use the Down butt...

Page 42: ...ress Select again which takes you to the New Photo Indicator screen You ll see that there are two options ON or OFF ON is the default position You can leave it as it is if you want the blue light to tell you when new photos have arrived 4 If you wish to turn off the blue light that indicates new photos then use the Down button to scroll to OFF 5 Press the Select button 6 When the Save icon is high...

Page 43: ... Display Mode bar is highlighted takes you to the Slideshow Display Mode screen Slideshow Display Mode screen The Display Mode feature allows you to control how your CEIVAlife frame will size your photos to appear on the screen You have five Display Mode types NOTE Whichever display mode you choose will be the display mode for ALL photos in the slideshow Display Mode options Normal Displays photo ...

Page 44: ...ressing the Select button after each 4 Choose the display mode you want and press the Select button The default setting is Normal 5 Press the Select button when Save is highlighted to confirm your changes 6 Then highlight Exit and press Select to return to your slideshow ...

Page 45: ...s Screen there are 3 options Display Mode Transition Type Slideshow Timing Pressing Select when the Transition Type bar is highlighted takes you to the Transition Type screen In the Transition Type screen you ll see three options that determine what kind of transition you ll see between the photos of your slideshow Cut Dissolve Fade to Black Try all three Maybe one or another type of transition is...

Page 46: ...l Autostart Photo Interval Photo Interval controls the time each photo remains on screen When the triangles on either side of the Photo Interval bar are highlighted yellow use the Left and Right buttons to scroll through the Photo Interval options which range from five seconds to one hour with several options in between 5 When you decide how long you want your photos to remain on screen press the ...

Page 47: ...roll down to Autostart You can control how long your frame will remain in Single Photo Mode showing a single photo before resuming the slideshow The Autostart feature lets you set this to different lengths of time from five seconds to one hour or off altogether 2 Use the Select button to choose your settings 3 Press Save to confirm 4 Scroll to Exit and press the Select button to return to your sli...

Page 48: ...when to connect The Connection Settings screen has five rectangular bars How to Connect When to Connect Ethernet Settings Wireless Settings Telephone Settings When the How to Connect bar is highlighted pressing Select takes you to a screen that asks you How Would You Like to Connect There are three options Ethernet Wireless Telephone For information about Ethernet broadband connection and settings...

Page 49: ... Use the Down button to highlight When to Connect and press the Select button 5 Use the Down button to highlight Connection Frequency and press the Select button This takes you to a screen that reads How Often Would You Like to Connect There are five options Twice a Day Every Night Every Other Night Once a Week Every Other Week 6 Use the Up and Down buttons to scroll to the option you d like 7 Whe...

Page 50: ...tion 1 Press the Menu button and go to the Main Menu screen 2 Use the directional buttons to highlight Settings and press the Select button 3 Use the Down button to highlight Connection Settings and press the Select button 4 Use the Down button to highlight When to Connect and press the Select button 5 Use the Down button to highlight Vacation Mode and press the Select button 6 In order to establi...

Page 51: ...EIVA Network phone wireless or broadband It also lets you choose when to connect When the How to Connect bar is highlighted pressing Select takes you to a screen that asks you How Would You Like to Connect There are three options Ethernet Wireless Telephone For information on When to Connect click UhereU links to When to Connect link For information about Ethernet broadband connection and settings...

Page 52: ...Select button This takes you to a screen that gives you information about your CEIVAlife frame Serial Number Service Is service enabled or not Software version Last dial in When was the last time that your frame dialed the CEIVA Network Dial in number Phone number if connected via telephone line Local Pictures Memory card photos Shared Pictures Photos in current slideshow File System Memory ...

Page 53: ...icons often indicate CEIVAlife s advanced features The following pages give you information about what these and other icons mean and what features they offer you NOTE Any action that you take on the CEIVAlife frame overrides any action taken on the CEIVA website For example if you mark a photo for deletion on the website that photo will not be deleted if it s currently Locked on the CEIVA frame ...

Page 54: ...mber who sent you that photo If the photo was sent from a memory card it also lists that information Once the Info Bar appears pressing the Left and Right buttons lets you browse through the thumbnail images of the photos in your current slideshow When the Info Bar is active certain icons Lock icon Album icon and others may appear at the bottom right of the blue info strip These indicate that a ce...

Page 55: ...p or Down buttons Once the Brightness Bar is displayed it lists a brightness scale from 1 to 8 8 being the brightest and 1 the dimmest Use the Up and Down buttons or the Black button Brightness on the back of the frame to change the brightness of the photo display The Brightness Bar also lets you turn the frame off Just scroll up by pressing or by pressing the Up button until OFF is highlighted an...

Page 56: ...he Info Bar is active and the frame displays a photo from an inserted memory card the Card Reader icon appears at the bottom right of the blue horizontal info screen NOTE The Info Bar becomes active by pressing the White button Picture on the back of the frame or the Left or Right buttons ...

Page 57: ...n Delete Icon When the Info Bar is active the Delete icon that appears at the bottom right of the blue horizontal info screen means that this photo has already been marked for deletion It will be deleted the next time that the slideshow contents are refreshed or changed ...

Page 58: ...ode Other screen icons Lock Icon Lock Icon When the Info Bar is active and a photo appears that has been locked i e it cannot be deleted from the slideshow then the Lock icon appears at the bottom right of the blue horizontal info screen ...

Page 59: ...u Mode Other screen icons Print Order Icon Print Order Icon When the Info Bar is active and the Print Order icon appears at the bottom right of the blue horizontal info screen it means that a print order has been placed for that photo ...

Page 60: ...umsU in your daily slideshow When the Info Bar is active the Album icon at the bottom right of the blue horizontal info screen means that the photo on display is from a Ulinked albumU TIP Using the Link to Album function helps to create a fresh and new slideshow every day For further information on how to link albums click UhereU links to linked albums info ...

Page 61: ...Channel and the Info Bar is active you ll see the Channel icon at the bottom right of the blue horizontal info screen You can set up Channels in your online CEIVA account to get daily updates on news health information weather updates sports scores and more For more information click UhereU links to Channels information ...

Page 62: ...the Info Bar is active and your slideshow displays an image which uses artwork from CEIVA s Getty Corbis and Liquid Art Galleries CEIVA Galleries allow you to take famous pictures works of art cards and digital stationery and turn them into your own personal post cards and greetings Visit theH CEIVA Gallery GuideH today ...

Page 63: ... following memory card formats require the use of an adapter not included Memory Stick Duo Memory Stick PRO Duo SmartMedia miniSD and xD Picture Card When you insert a memory card into the CEIVAlife frame s appropriate slot you ll be given three options Upload Photos Start Slideshow Browse Photos TIP Photos can also be displayed directly from a USB flash drive Just plug the flash drive into your C...

Page 64: ...If you click Browse Photos the frame will display thumbnails of the photos in the current slideshow plus thumbnails of the memory card photos ...

Page 65: ...sent by your guests Photos of family and friends can be sent to you by those who are part of your community In order to designate someone a guest 1 Go to www ceiva com and sign in 2 Go to Members 3 Click on Frames 4 Click on the Invite a Guest link Follow the screen directions fill out the boxes and then click on Invite Once you ve followed these steps your guests can send you photos ...

Page 66: ...oad 6 Try the easy Drag and Drop function to upload one photo or an entire folder 7 Or use the Browse Files button to select one or multiple photos to upload The photos will appear in a list as you add them You can edit the names of the photos rotate them or remove them from the upload list using the tools under each photo 8 Next choose the destinations you d like the photos to go to You can check...

Page 67: ... Photos 2 Click Continue 3 Use the Classic Web Upload tab to browse your computer for one photo at a time 4 Select Add More to browse for additional photos 5 Next choose where you want to upload your photos You can use Quick Send to Frame Upload Customize or upload to an Album 6 Then select Upload Pictures NOTE If you prefer this photo upload method simply check the box next to Make this your defa...

Page 68: ...o Plugin If you have a Mac that s OS 10 3 or higher you can download the latest version of iPhoto and export your photos directly from iPhoto to your CEIVAlife frame NOTE To learn more log on to your CEIVA account then go to Upload then click the iPhoto tab ...

Page 69: ...me by using the Adobe Photoshop Album Starter Edition 3 0 If you d like to download Photoshop Album Starter Edition 3 0 log on to your account in the CEIVA website Click Upload and then click Get Free Software You ll see that both the Adobe Album 3 0 and iPhoto Plugin are available for free download NOTE To learn more log on to your CEIVA account then go to Upload then click the Download Free Soft...

Page 70: ... a free version of CEIVASender which lets you customize your favorite photos to send to one or multiple CEIVA frames With CEIVASender s handy tools you can rotate customize zoom add text to images and much more Log on to your CEIVA Website account Go to Upload Click the Download Free Software tab Click on CEIVASender to take advantage of this free offer ...

Page 71: ...In the following screen click ON next to the frame or album you want to send photos to That will generate an email address next to that frame or album 5 Click Apply to generate an encrypted CEIVAMobile address When you want to send photos via email or camera phone simply send the photos to the CEIVAMobile email address that s been generated Camera Phone If you re using a camera phone to send the p...

Page 72: ...es and email addresses of your guests 8 When you re done click Invite NOTE Not sure what to write in the message screen to your potential guests Click See example and you ll see an easy way to set up a guest list Sample message Hi Jane We just got Mom a CEIVA Photo Digital Frame and are inviting all the kids to join CEIVA so we can all send her pictures Your guest will receive the above note plus ...

Page 73: ...hose who already received an invitation from you and who accepted 6 On the Guest List screen you can edit your guest s name by clicking the Edit button next to the name 7 To add a new Guest to your Guest List click the Add a Guest button below the list 8 On the Add A Guest screen you can enter your Guest s Sign in name and click the Apply button NOTE If a friend or family member doesn t have a Sig...

Page 74: ...ke sure it s registered If you have not registered it you will not be able to invite Guests If a CEIVAlife owner has invited you to be an invited Guest and you do not own a CEIVA yourself you can go to your HUAddress BookUH to see a list of CEIVA frames you ve been invited to You will not be able to see information or the photos on these frames but you can send photos to any frame you have been in...

Page 75: ...t all the digital photos from that trip into that album On another occasion there s a birthday party So you create an album and give that album a name that will identify it for you easily and quickly Albums help keep your pictures organized and they also ensure that your pictures will not be deleted over the course of time With PicturePlan membership you can store an unlimited number of photos in ...

Page 76: ...me click My Content 3 This will bring up a page with your list of albums 4 Click the New Album button on the left 5 Type in a name for your new album and click Apply to create it NOTE You can also create a new album during the upload process On the right hand side of the Uploader you can send the photos to a New Album which you can name at that time ...

Page 77: ... s name will now appear by itself and one of the Album Options is DELETE ALBUM Click this tab A screen will appear asking you if you re sure you want to delete this album permanently and all the pictures in it If you re sure you want to do that click OK That album is now permanently removed from the CEIVA Website NOTE once an Album has been deleted all of the pictures it contained are gone for goo...

Page 78: ...want to link albums to 3 From the Link Albums page check off the albums you want to link and click Apply The next time your frame connects with the CEIVA Network the system will add a random picture to your frame s slide show presentation from each of the albums you select For example if you had an album of your favorite vacation pictures you will see one photo from that album rotate in each morni...

Page 79: ...want to edit 5 Click the Customize tab at the left of the screen Now you can customize the photo you ve chosen You can adjust the brightness or contrast change the background color add text crop zoom rotate it add decorative borders and adjust the photo in other ways When you re done editing click Send and follow screen directions to get the edited photo into your slideshow or someone else s slide...

Page 80: ...ustomize tab at the left of the screen Now you can add text to the photo you ve chosen You ll see the window for you to type in text You can choose a postcard template choose color for postcard text and text box whether you want the text justified left right or center the font font style and font size You can even choose a bubble to put text into just like a cartoon 6 When you re done editing clic...

Page 81: ... your albums and then highlight a particular photo you want to edit 5 Click the Customize tab at the left of the screen In the Edit screen you ll see that one of the options at the left is Crop and Zoom Click that tab and it ll open up a dropdown window of choices 6 When you re done editing you can Send the edited photo to your frame or to anyone s frame NOTE When you customize one of your photos ...

Page 82: ...Log on to your CEIVA account and go to your My Content page 2 From your My Content page click on the Galleries tab 3 Select the appropriate category and card from the Gallery section 4 Click on Send to send the image or click on Customize to add text before sending 5 If you are sending with out text choose the destination of your greeting 6 If you are adding text you can preview your message to ma...

Page 83: ...ke 2 Once you re ready to send the photo click on Send which will take you to your Destinations page 3 Select the Send At A Later Date feature and the date you would like the picture sent to the Receiver Remember to check the selection box 4 Click on Send and then Done on the confirmation page To view your Scheduled Sends click My Options and then on the Scheduled Sends icon You can then Cancel Se...

Page 84: ...to do this prior to getting charged for photo processing Please note that print credits do not cover shipping and handling 6 Select a billing profile you wish to create or create a billing profile by clicking the button that reads Create New Billing Profile 7 Then fill in your credit card and billing information 8 Provide the shipping address where photos should be mailed or create a shipping prof...

Page 85: ...r own personal 3 day weather forecast or financial health international and U S News Or getting sports updates fine art a recipe a day even a day in history CEIVA Channels allow you to customize the information you receive on your frame by selecting the channels that interest you most Among the channels that appear on your CEIVAlife are ABC News ESPN Sports the Weather Channel and the History Chan...

Page 86: ...ct button Highlight How to Connect and press the Select button Make sure that the check mark is on Telephone If it isn t use the directional buttons to highlight Telephone press the Select button then press the Select button again when Save is highlighted to confirm Test to see if it retrieves photos from the CEIVA Network by pressing and holding the White button Picture on the back of your CEIVA ...

Page 87: ... continuous tone This may require that you clear out any unanswered messages If you have pulse dialing or require a prefix to dial an outside line you will need to set the prefix directly on your CEIVAlife To find out how click here links to page in manual re dialing prefix NOTE After trying any suggestion that attempts to troubleshoot a connection problem manually dial in your frame by holding th...

Page 88: ... Picture on the back of your CEIVAlife frame and holding it until You can let go now I m connecting appears Let go of this button and your frame will attempt to dial into the CEIVA Network If your CEIVAlife frame is set up properly and is within range of your wireless router and is still not connecting try restarting your wireless router Once you ve restarted your wireless router then try dialing ...

Page 89: ...current information about your Broadband s IP Address Subnet Mask and Default Gateway and that this information has been accurately entered into the Edit Ethernet IP screen Confirm that you have accurate and current information about your Broadband s Pref DNS Server and Alt DNS Server and that this information has been accurately entered into the Edit Ethernet DNS Settings screen If you d like ste...

Page 90: ...d a subscription or entered your gift card gift code number Your CEIVAlife will not connect to the CEIVA Network unless there is an active subscription Do you have DSL If so you ll need to make sure that your CEIVAlife is connected to a DSL filter If you re connecting through an analog phone line and need a prefix e g 9 7 etc please make sure to add your Dialing Prefix If you re not sure how to se...

Page 91: ...ent surges of electrical current from damaging your CEIVAlife frame Verify the screen on and screen off times here links to View Settings Set Times Screen On Time and View Settings Set Times Screen Off Time Press the Black button Brightness on the back of your CEIVAlife frame a few times to make sure screen has not been turned off NOTE If none of the troubleshooting hints solve your problem please...

Page 92: ...me as well as into a working power outlet that is not controlled by a light switch Press the Black button Brightness on the back of your CEIVAlife frame a few times to make sure screen has not been turned off NOTE If the screen remains dark after attempting the troubleshooting hints please contact CEIVA s Customer Care Department at 1 877 MYCEIVA or 1 877 692 3482 ...

Page 93: ...ture Card Second please confirm that your memory card is functioning properly by inserting it into your computer or digital camera After you confirm that your memory is functioning properly check your CEIVAlife frame to make sure you are in Single Photo or Slideshow mode Then remove the memory card and reinsert it If your CEIVAlife frame still does not display photos when you insert your memory ca...

Page 94: ...our frame is a green power light Is that light on If yes press the Black button Brightness on the back of your frame several times to ensure that the screen brightness level does not simply need to be increased NOTE If you have gone through these troubleshooting steps and your CEIVAlife frame is still black please contact CEIVA s Customer Care Department at 1 877 MYCEIVA or 1 877 692 3482 ...

Page 95: ...rectional buttons to highlight Slideshow Settings and press the Select button Use the directional buttons to highlight Slideshow Timing and press the Select button You ll see 3 bars Photo Interval Channel Interval and Autostart When Photo Interval is highlighted you can change the amount of time that a photo stays on screen It may be that the Photo Interval was set to as much as an hour keeping a ...

Page 96: ...ns to highlight Slideshow Settings and press the Select button Use the directional buttons to highlight Slideshow Timing and press the Select button You ll see 3 bars Photo Interval Channel Interval and Autostart When Photo Interval is highlighted you can change the amount of time that a photo stays on screen The same is true for Channel Interval You can change the length of time in the Autostart ...

Page 97: ...ns to highlight the type of connection you re using press the Select button then press the Select button again when Save is highlighted to confirm Test to see if it retrieves photos from the CEIVA Network by pressing and holding the White button Picture on the back of your CEIVA frame until it displays the message You can let go now I m connecting If your CEIVAlife still does not retrieve photos c...

Page 98: ... have pulse dialing or require a prefix to dial an outside line you will need to set the prefix directly on your CEIVAlife To find out how click here links to page in manual re dialing prefix NOTE After trying any suggestion that attempts to troubleshoot a problem retrieving photos manually dial in your frame by holding the White button Picture on the back until you get to the screen that says You...

Page 99: ...ll down to make sure the correct phone number is being used If using a phone connection make sure the phone line is not being used at the same time by another device connected to the same phone line such as a fax machine Check to make sure you don t hear a delay in the dial tone on your phone line If you have DSL make sure to use a DSL filter when plugging the CEIVA frame into a phone outlet If yo...

Page 100: ...anually dial in your frame by holding the White button Picture on the back until you get to the screen that says You can let go now I m connecting NOTE If none of the troubleshooting hints solve your problem please contact CEIVA s Customer Care Department at 1 877 MYCEIVA or 1 877 692 3482 ...

Page 101: ...t you are not using the letters O or L for numbers 0 or 1 Be sure that the total number of images per email does not exceed 10 Be sure that the total size of the email does not exceed 5 MBs Make sure that the pictures you are attaching are in an allowed format JPG GIF BMP and PSD To activate the CEIVAMobile service visit the HEMAIL UPLOADH set up page NOTE Enabling e mail to send pictures to your ...

Page 102: ...http help ceiva com or http www ceiva com ccare hlp help jsp The Customer Care section was designed to provide fast and easy to understand answers to all your questions It s available 24 hours a day 365 days a year The Help library is full of information on maintaining and troubleshooting your CEIVA frame ...

Page 103: ...10 Getting Help Customer support via email Customer support via email You can also reach Customer Care via e mail at support ceiva com ...

Page 104: ...10 Help Customer support via phone Help via phone If you don t have a computer contact the CEIVA Customer Care Team by calling 1 877 MYCEIVA 1 877 692 3482 ...

Page 105: ...to the manufacturer CEIVA Logic Inc manufacturer Manufacturer s sole obligation under this express warranty shall be at manufacturer s option and expense to repair the defective product or part deliver to buyer an equivalent product or part to replace the defective item or if neither of the two foregoing options is reasonably available manufacturer may in its sole discretion refund to buyer the pu...

Page 106: ...alter products previously purchased DISCLAIMER OF WARRANTIES EXCEPT AS EXPRESSLY PROVIDED HEREIN AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW CEIVA DISCLAIMS ALL OTHER WARRANTIES WITH RESPECT TO THE PRODUCT WHETHER EXPRESS IMPLIED STATUTORY OR OTHERWISE INCLUDING WITHOUT LIMITATION SATISFACTORY QUALITY COURSE OF DEALING TRADE USAGE OR PRACTICE OR THE WARRANTIES OF MERCHANTABILITY FITNESS ...

Page 107: ...IONS OR EXCLUSIONS MAY NOT APPLY TO YOU THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE MANUFACTURER WARRANTOR CEIVA Logic Inc 12455 Branford Street Unit 24 Arleta CA 91331 ...

Page 108: ...it can fall into water 3 Do not operate any appliance with a damaged cord or plug or after it malfunctions or becomes damaged in any manner Contact CEIVA Customer Care at 1 877 MYCEIVA 1 877 692 3482 for proper return and repair or replacement of the CEIVA frame 4 WARNING TO REDUCE THE RISK OF ELECTICAL SHOCK OR FIRE DO NOT REMOVE THE BACK PANEL NO USER SERVICEABLE PARTS ARE INSIDE REPAIR SHOULD B...

Page 109: ...ser s authority to operate the equipment EXHIBIT J FCC PART 68 CUSTOMER INFORMATION This equipment complies with Part 68 of the FCC rules On the back in the lower left hand corner of this equipment is a label that contains among other information the FCC registration number and ringer equivalence number REN for this equipment You must upon request provide this information to your Telephone Company...

Page 110: ...obtaining service or repair If the equipment is causing harm to the telephone network the Telephone Company may request you to disconnect the equipment until the problem is resolved There are no user serviceable parts in this equipment This equipment is not hearing aid compatible This equipment may not be used on public coin phone service provided by the Telephone Company Connection to party line ...

Page 111: ...ite button Picture on the back of your CEIVA frame until it displays the message You can let go now I m connecting At this point your CEIVAlife frame will make another attempt to retrieve photos from the CEIVA Network If your frame is still not connecting please perform the following checks On your frame press the Menu button then highlight Connection Settings and press the Select button Highlight...

Page 112: ...Make sure your connection method is set to Wireless To do this press the Menu button then highlight Connection Settings and press the Select button Highlight How to Connect and press the Select button Make sure that the check mark is on Wireless If it isn t use the directional buttons to highlight Wireless press the Select button then press the Select button again when Save is highlighted to confi...

Page 113: ...me tries to call the CEIVA Network while the phone line is being used If your CEIVAlife is connected via an analog phone line and you are on that phone line when your CEIVAlife frame tries to dial out your CEIVAlife frame will cancel its attempt to connect and retry later Depending on when this happens your CEIVAlife frame may wait until the following night or early morning before retrieving photo...

Page 114: ...utton 5 Use the Down button to highlight Vacation Mode and press the Select button 6 In order to establish Vacation Mode move the Up arrow to ON 7 Press Select then click Save to confirm 8 When you return from vacation simply go back to the Vacation Mode screen 9 Move the highlight to OFF 10 Press Select and click Save to confirm What if I don t have a local access number in my area CEIVA offers t...

Page 115: ...lick Apply at the bottom of the page to confirm your changes NOTE This only changes the phone number on the account It does not change the phone number the frame is dialing into HCan I convert my PicturePlan subscription from Toll Free to Local service for my CEIVAlife Digital Photo Frame Yes At CEIVA you have the flexibility to change your service plan from our purchased Toll Free Subscription to...

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Page 117: ...he frame How do I care for my CEIVAlife frame Dust regularly with a clean soft dry cloth Do not spray liquids directly onto your CEIVAlife frame Do not immerse the CEIVAlife frame in water or use the frame in any location where it may become wet How many photos can I store in the CEIVA Network There is no limit to how many photos you can store in the CEIVA Network What type of memory cards can I u...

Page 118: ... the two top edges and press the front of the frame about a third of the way down with both your thumbs Pull the faceplate toward you with your forefingers and then pull it up and out To place the other faceplate gently push down the lower part of the faceplate so that the lower tabs engage with the holes in the frame Then push in the upper part of the faceplate so that the upper tabs engage with ...

Page 119: ...llow the CEIVA Digital Photo Frame See above directions for unregistering an account NOTE Once you unregister a frame any albums channels or pictures associated with that CEIVA Digital Photo Frame will be lost Why don t tHhe changes I make on my CEIVA web account show on my CEIVA Digital Photo FrameH Remember that the changes you make on the CEIVA website are basically instructions for your CEIVAl...

Page 120: ...s the ceiva com account HHow do I CHANGE the name of a photo album Log on to your CEIVA account From My Home click on the My Content option Choose the album that you wish to change the name for Click the pencil icon located to the left of the album name This will bring up a window that will allow you to change the name of the album Once the name of the album has been changed press the Save button ...

Page 121: ...If you do not have a current PicturePlan membership and want to download software updates click here links to HSoftware UpdatesH ...

Page 122: ...en The DELETE icon now reads UNDELETE and it will be highlighted If you ve changed your mind about the photo and wish not to delete it press the Select button when UNDELETE is highlighted That will take you to a screen that says UNDELETE THIS PHOTO If you wish to undelete it press the Select button when YES is highlighted How do I lock in a photo so that it always remains in my slideshow When the ...

Page 123: ...onal buttons to highlight Settings bar and press Select Highlight Slideshow Settings and press Select again This is the Slideshow Settings screen which has 3 options Use the Down button to highlight Slideshow Timing then press Select In the Slideshow Timing screen highlight Channel Interval When the triangles on either side of the Channel Interval bar are highlighted yellow use the Left and Right ...

Page 124: ...os without uploading them to an album H Yes To upload a photo and then customize Log on to your CEIVA account From My Home click the Upload option Once you ve selected the images you would like to upload using one of our Upload options choose the Upload Customize feature Click the Upload Pictures button and your photos will be temporarily uploaded so that you can customize them before you send the...

Page 125: ... lighter or the Auto Contrast check box to let us make the adjustments for you After customizing your photo click the Send button located below the photo and choose where you would like the photo to be sent NOTE When you customize one of your photos you actually create a copy of the photo The original photo is not affected ...

Page 126: ...p and then that member s name is added to your Guest List allowing that person to send photos to your CEIVAlife frame Free membership also allows members to store an unlimited number of photos in online albums and customize photos with captions and images How do I send photos to another person s CEIVA frame In order for you to send photos to someone else s CEIVA frame you first have to be an invit...

Page 127: ...l addresses To get started log on to your CEIVA account and click the link called My Account Click the icon called eDestinations The first time you visit this page it will be blank Click the button called Add a new eDestination The next page will ask you to enter either an email address or a Sprint Vision or Verizon address If you are sending to a Sprint Vision or Verizon phone you ll need to ente...

Page 128: ...the customer service representative you speak to can give you details about cancellation policy and terms If I insert a memory card can I choose which photos to display The What to Display feature allows you to specify what content to include in your slide show The frame will display all photos on a memory card in a continuous slide show as long as the memory card is inserted and will also display...

Page 129: ...mply click Cancel Scheduled Send HHow do I change how my photos in my slideshow are displayed H The Slideshow Display Mode feature allows you to control how your CEIVA frame will size your photos to appear on the screen You have five Display Mode types whichever you choose will be the display mode for ALL photos in the slideshow Log on to your CEIVA account and go to your My Frames page From your ...

Page 130: ... to your frame or anyone s frame NOTE When you customize one of your photos you actually create a copy of the photo The original photo is not affected HHow do I check my CEIVA prints order statusH You can review the status of any print order placed in the last 6 months by logging into your CEIVA account and go to your My Home page From your My Home page you can click on the Order Prints option and...

Page 131: ...t connection Broadband Ethernet troubleshooting Browse photos from memory card Camera phone photos Card reader other icons Card Reader bar CEIVA Channels CEIVA Channels bar CEIVAlife Digital Photo Frame CEIVAMobile CEIVAMobile troubleshooting CEIVA Photos bar CEIVA PicturePlan CEIVA Sender Channel interval Channels News Weather Sports and more Choosing the right place Classic Web upload Commonly A...

Page 132: ...lems Dissolve transition type Down Button DSL line Edit photos Email photos Error message troubleshooting Ethernet settings Exit icon Fade to black transition type Fast Web upload FCC Statement Fit to fill display mode Frame info Frame turns off troubleshooting Galleries icon Greeting cards Guest status Help via email Help via phone Help Website How to connect Info bar Invitations Invite a Guest i...

Page 133: ...nting Order prints Other screen icons Organize your photos Personalize your photos Phone line troubleshooting Photo interval Photos don t scroll troubleshooting Photos sent by Guests Photos sent from your desktop PicturePlan Power cord Print icon Main Menu print Print icon other icon Print Order icon other icons Product Information Registering your CEIVAlife frame Retrieve photos troubleshooting R...

Page 134: ...n problems Phone Troubleshooting Connection problems Wireless Troubleshooting Display problems Troubleshooting Sending Receiving problems Turning CEIVAlife frame on and off Up button Upload photos from CEIVA Website Upload photos from memory card Vacation mode Warranties Warning What do the buttons do What To Display bar When to connect White button Picture Wireless adapter Wireless connection Wir...

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