Ceiva CEIVAlife LIF408A, User Manual

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12. Frequently Asked Questions ‐ FAQs about Connection & Getting Started
What do I need to use my CEIVAlife frame?
You will need a standard AC power outlet. You can insert a memory card to display
photos. PicturePlan subscription, provided for free during a trial period, lets your
CEIVAlife frame receive photos from family and friends. To connect to PicturePlan you
will also need a working analog phone line, or a broadband or wireless network
connection, plus the appropriate adapter. NOTE: A CEIVA Wireless Adapter comes with
your CEIVAlife frame.
What if I have DSL?
Make sure to use a DSL filter when plugging the CEIVAlife frame into a phone outlet. You
should be able to purchase a DSL filter from your DSL provider or an electronics store.
What if my CEIVAlife frame has trouble connecting via my phone line?
If your CEIVAlife frame does not successfully connect to the CEIVA Network, please
allow it to try again the next night. Connection problems are usually due to heavy
Internet traffic, or temporary phone network problems, which usually resolve
themselves within 24 hours. If you prefer not to wait, you can dial in by pressing (and
holding) the White button (Picture) on the back of your CEIVA frame until it displays the
message, “You can let go now, I'm connecting”. At this point, your CEIVAlife frame will
make another attempt to retrieve photos from the CEIVA Network.
If your frame is still not connecting, please perform the following checks:
• On your frame, press the Menu button, then highlight Connection Settings and press
the Select button.
• Highlight How to Connect and press the Select button.
• Make sure that the check mark is on Telephone .
• If it isn't, use the directional buttons to highlight Telephone , press the Select button,
then press the Select button again when Save is highlighted to confirm.
• Test to see if it retrieves photos from the CEIVA Network by pressing (and holding) the
White button (Picture) on the back of your CEIVA frame until it displays the message,
“You can let go now, I'm connecting”.
If your CEIVAlife still does not connect, check the following:
• Make sure the phone line is securely plugged into the wall outlet, as well as the back
of the CEIVAlife frame, and that both plugs are free of dust and debris.
• Log on to the CEIVA Website. Click My Frames , then click Frame Settings and scroll
down to make sure the correct phone number is being used.
• Make sure the phone line is not being used at the same time by another device
connected to the same phone line, such as a fax machine.