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2-YEAR LIMITED WARRANTY

The manufacturer warrants this product to be free from defects in workmanship and material 

present at time of shipment from the factory for two (2) years from the date of purchase. This 

warranty applies only to the original purchaser. The manufacturer agrees to correct such 

defect at no charge or, at our option, replace the product with a comparable or superior model. 

To obtain warranty service, call our customer service department at 1-866-573-0674. You 

may be required to present a copy of your sales receipt as proof of purchase. All costs of 

removal and reinstallation are the expressed responsibility of the purchaser. Any damage to 

the product by accident, misuse, improper installation, or by affixing accessories not produced 

by the manufacturer, are the purchaser’s responsibility. The manufacturer assumes no 

responsibility whatsoever for installation during the warranty period.

There is no further expressed warranty. The manufacturer disclaims any and all implied 

warranties. The manufacturer shall not be liable for incidental, consequential, or special 

damages arising at or in connection with product use or performance except as may otherwise 

be accorded by law. This warranty gives you specific legal rights, and you also have other 

rights which vary from state to state. This warranty supersedes all prior warranties 

This product may be covered by one or more of the following patents: (United States) 7013886, 

7434447, 7607426, 7654820, (Europe) 07009672, 07024044, 08004868 or other U.S. and 

foreign patents pending.

Printed in China

Summary of Contents for CRHSD25RT

Page 1: ... must be provided Refer to Air For Combustion and Ventilation section on page 8 of this manual INSTALLER Leave this manual with the appliance CONSUMER Retain this manual for future reference LS SSSD25RT 1103 Questions problems missing parts Before returning to your retailer contact our customer service department at 1 866 573 0674 8 00 a m 4 30 p m EST Monday Friday or e mail customerservice usapr...

Page 2: ...n x 28 35 in x 17 91 in Weight lbs Stove 57 2 Shipping 66 2 Safety Information 3 Product Features 6 Air For Combustion and Ventilation 8 Installation 11 Installing Logs 18 Operation 19 Care and Maintenance 26 Troubleshooting 28 Replacement Parts 31 WARNING Read the installation operation instructions before using this appliance IMPORTANT Read instructions and warnings carefully before starting ins...

Page 3: ...as can fade Gas may be present even though no odor exists Make certain you read and understand all warnings Keep this manual for reference It is your guide to operating this heater safely WARNING Any change to this fireplace or its controls can be dangerous WARNING Do not use a blower insert heat exchange insert or other accessory not approved for use with this heater Due to high temperatures the ...

Page 4: ...off If heated the vapors from these products may create a white powder residue within burner box or on adjacent walls or furniture 7 Always run heater with control knob at PILOT or ON locked positions Never set control knob between locked positions Poor combustion and higher levels of carbon monoxide may result 8 Do not use heater if any part has been under water Immediately call a qualified servi...

Page 5: ...facturing residues QUALIFIED INSTALLING AGENCY Only a qualified agency should perform installation and replacement of gas piping gas utilization equipment or accessories and repair and servicing of equipment The term qualified agency means any individual firm corporation or company that either in person or through a representative is engaged in and is responsible for a Installing testing or replac...

Page 6: ...lers of unvented propane or natural gas fired supplemental room heaters shall provide to each purchaser a copy of 527 CMR 30 upon sale of the unit In the State of Massachusetts unvented propane or natural gas fired space heaters shall be prohibited in bedrooms and bathrooms In the State of Massachusetts the gas cock must be a T handle type The State of Massachusetts requires that a flexible applia...

Page 7: ...ce 30 mL of water for every 1 000 BTUs 3 kw of gas input per hour An unvented room heater is recommended as a supplemental heater a room rather than a primary heat source an entire house In most supplemental heat applications the water vapor does not create a problem In most applications the water vapor enhances the low humidity atmosphere experienced during cold weather The following steps will h...

Page 8: ...y Tight Construction The air that leaks around doors and windows may provide enough fresh air for combustion and ventilation However in buildings of unusually tight construction you must provide additional fresh air Unusually tight construction is defined as construction where a walls and ceilings exposed to the outside atmosphere have a continuous water vapor retarder with a rating of one perm 6x...

Page 9: ...ter logs ________ BTU hr Gas water heater 30 000 BTU hr Other gas appliances ___BTU hr Vent free heater 26 000 BTU hr Total ________________ BTU hr Total 56 000 BTU hr Do not include direct vent gas appliances Direct vent draws combustion air from the outdoors and vents to the outdoors 4 Compare the maximum BTU hr the space can support with the actual amount of BTU hr used _______ BTU hr maximum t...

Page 10: ...for Combustion and Ventilation for required size of ventilation grills or ducts IMPORTANT Do not provide openings for inlet or outlet air into attic if attic has a thermostat controlled power vent Heated air entering the attic will activate the power vent Rework worksheet adding the space of the adjoining unconfined space The combined spaces must have enough fresh air to supply all appliances in b...

Page 11: ...etc in the air exist may cause walls to discolor WARNING Maintain the minimum clearances If you can provide greater clearances from floor ceiling and adjoining side and back walls IMPORTANT Vent free heaters add moisture to the air Although this is beneficial installing heater in rooms without enough ventilation air may cause mildew to form from too much moisture See Air for Combustion and Ventila...

Page 12: ...ible gas hose check local code A CSA design certified equipment shutoff valve with 1 8 in NPT tap is an acceptable alternative to test gauge connection Purchase the optional CSA design certified equipment shutoff valve from your dealer WARNING Never connect heater to private non utility gas wells This gas is commonly known as wellhead gas The installer must supply an external regulator for liquid ...

Page 13: ...We recommend that you install a sediment trap in a supply line as shown in Fig 7 Locate sediment trap where it is within reach for cleaning and not likely to freeze Install in the piping system between fuel supply and heater A sediment trap traps moisture and contaminants This keeps them from going into heater controls If sediment trap is not installed or is installed incorrectly heater may not ru...

Page 14: ...rewdriver with a blade the width of a quarter and turn knob clockwise until the knob locks into the NG position see Fig 9 3 Rotate and close cover over fuel selection device and reinstall screw 4 Remove steel or metal hex plug with wrench provided from natural gas inlet of regulator and install into LP inlet of regulator use thread sealant to assure there are no leaks For changing from natural gas...

Page 15: ...15 Fig 8 Fig 10 Fig 9 LP NG LP NG LP NG Plug Plug Plug Propane Gas Natural Gas Plug Propane Gas Natural Gas ...

Page 16: ... may be a leak 5 Correct all leaks immediately 6 Reconnect heater and equipment shutoff valve to gas supply Check reconnected fittings for leaks Test Pressures Equal To or Less Than 1 2 PSIG 3 5 kPa 1 Close equipment shutoff valve see Fig 11 2 Pressure supply piping system by either using compressed air or opening gas supply tank valve 3 Check all joints from gas meter to equipment shutoff valve s...

Page 17: ... See Fig 14 Fig 13 Fig 14 Batteries are included Remove batteries when depleted Install replace the batteries according to the type and quantity stated in table below Do not mix old and new batteries New batteries should be the same brand for best results Be sure to observe proper polarity when installing or replacing the batteries Damage due to improper battery installation may void the warranty ...

Page 18: ...use only parts specifically approved with this heater may result in property damage or personal injury CAUTION After installation and periodically thereafter check to ensure that no flame comes in contact with any log With the heater set to high check to see if flames contact any log If so reposition logs according to the log installation instructions in this manual Flames contacting logs will cre...

Page 19: ...is heavier than air and will settle on the floor WHAT TO DO IF YOU SMELL GAS Do not try to light any appliance Do not touch any electrical switch do not use any phone in your building Immediately call your gas supplier from a neighbor s phone Follow the gas supplier s instructions If you cannot reach your gas supplier call the fire department C Use only your hand to push control Never use tools If...

Page 20: ...rol knob in slightly and turn counterclockwise to PILOT position and depress for five 5 seconds Note The first time the heater is operated after connecting the gas supply the control knob should be depressed for about thirty 30 seconds This will allow gas to bleed from the gas system 9 With the control knob pushed in push down and release the ignitor button This will light the pilot If needed keep...

Page 21: ...with glass doors in the closed position This can lead to pilot outages and severe sooting outside the fireplace The transmitter operates on two AAA batteries KEY SETINGS ON Operates unit to on position Manually operated solenoid ON OFF Operates unit to off position Manually operated solenoid OFF MODE Changes unit from manual mode to thermo mode SET Sets temperature in thermo mode LCD Liquid Crysta...

Page 22: ...te is in the thermostatic mode Press and hold the SET key until the desired set temperature is reached By pressing and holding the set key the LCD screen set numbers will increase from 45 to 99 and then restart over at 45 Next release the SET key The LCD screen will display the set temperature for 3 seconds and the LCD screen will flash the set temperature for 3 seconds Then the LCD screen will de...

Page 23: ...er When a button on the transmitter is pressed the word ON or OF will appear on the LCD screen to show while the signal is being sent Upon initial use there may be a delay of three seconds before the remote receiver will respond to the transmitter This is part of the system s design TO CHANGE THE SET TEMPERATURE Press and hold the SET key until the desired set temperature is reached By pressing an...

Page 24: ...mming the Remote and Receiver The remote and receiver must be learned to one another Place the slide switch on the receiver in the Remote position See Fig 28 Programming the Remote and Receiver Use a pen or small screwdriver to gently press and release the recessed Learn button on the face of the receiver audible beep occurs See Fig 29 Fig 29 ADJ LEARN ON REMOTE OFF Fig 30 Fig 31 Programming the R...

Page 25: ...lame Pattern with Control Knob Set to High Flame 5 Fig 35 Incorrect Pilot Flame Pattern with Control Knob Set to High Flame 5 BURNER FLAME PATTERN Fig 34 shows a correct burner flame pattern Fig 35 shows an incorrect burner flame pattern If burner flame is incorrect as shown in Fig 35 turn heater off see To Turn Off Gas to Appliance page 20 see Troubleshooting pages 28 through 30 BURNER PRIMARY AI...

Page 26: ...ner Repeat steps 3 and 4 Clean the pilot assembly also WARNING Failure to keep primary air openings of burners clean may result in sooting and property damage CAUTION You must keep control areas burner and circulating air passageways of heater clean Inspect these areas of heater before each use Have heater inspected yearly by a qualified service person Heater may need more frequent cleaning due to...

Page 27: ...hole You may blow through a drinking straw if compressed air is not available CABINET Air Passageways Use a vacuum cleaner or pressurized air and a small soft bristled brush to clean Exterior Use a soft cloth dampened with a mild soap and water mixture Wipe the cabinet to remove dust LOGS If you remove logs for cleaning refer to Installing Logs to properly replace logs Replace log s if broken or c...

Page 28: ...d wrong 2 Ignitor electrode is broken 3 Ignitor electrode is not connected to ignitor cable 4 Ignitor cable is pinched or wet 5 Damaged ignitor cable 6 Bad piezo ignitor 7 Low battery 1 Replace electrode 2 Replace electrode 3 Replace ignitor cable 4 Free ignitor cable if pinched by any metal or tubing Keep ignitor cable dry 5 Replace ignitor cable 6 Replace piezo ignitor 7 Replace battery When ign...

Page 29: ... orifice 3 Contact your gas supplier Delayed ignition of burner s 1 Manifold pressure is too low 2 Burner orifice is clogged 1 Contact your gas supplier 2 Clean burner see Care and Maintenance page 26 or contact customer service Burner backfiring during combustion 1 Burner orifice is clogged or damaged 2 Burner is damaged 3 Gas regulator is damaged 1 Clean burner orifice see Care and Maintenance p...

Page 30: ...or furniture 1 When heated the vapors from furniture polish wax carpet cleaners etc turn into white powder residue 1 Turn heater off when using furniture polish wax carpet cleaner or similar products Heater produces unwanted odors 1 Heater is burning vapors from paint hair spray glues etc See IMPORTANT statement page 28 2 Gas leak See Warning Statement at the top of page 28 3 Low fuel supply 1 Ven...

Page 31: ...g Customer Service have ready Your name Your address Model and serial number of your heater How heater was malfunctioning Type of gas used Propane LP or Natural gas NG Purchase date Usually we will ask you to return the defective part to the factory PARTS NOT UNDER WARRANTY Call Customer Service toll free at 1 866 573 0674 for referral information When calling Customer Service have ready Model num...

Page 32: ...ft Leg SD25R302 LS L 2 11 Door Assembly SD25R107B LS 1 12 Door Gemel SD25R109B 2 13 Door Handle SLU35A134 A 1 14 Handle Ornament VCL008 01 1 15 Blower Bracket SL005 01A 2 16 Blower Access Panel BL016 07 03 1 17 Log 1 SD25R 501 1 18 Log 2 SD25R 502 1 19 Log 3 SD25R 503 1 20 Log 4 SD25R 504 1 21 Log 5 SD25R 505 1 22 Log 6 SD25R 506 1 23 Log 7 SD25R 507 1 24 Log 8 SD25R 508 1 For replacement parts ca...

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Page 34: ...accident misuse improper installation or by affixing accessories not produced by the manufacturer are the purchaser s responsibility The manufacturer assumes no responsibility whatsoever for installation during the warranty period There is no further expressed warranty The manufacturer disclaims any and all implied warranties The manufacturer shall not be liable for incidental consequential or spe...

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