CCV VX 680 User Manual Download Page 52

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CID088A/03012013

Page 52 of 52

CONTACT INFORMATION

11.1

CCV phone numbers

CCV Service Center (reporting faults and ordering supplies)

+31 88 228 9849

Ordering supplies online

www.ccv.nl, Web Shop

CCV Sales Department

+31 88 228 9870

11.2

CCV opening hours

CCV office hours:
Monday through Friday

8:30 – 17:00 hrs

CCV Service Center:
Monday through Friday

7:00 – 22:00 hrs

Saturday

8:00 – 18:00 hrs

Sunday

9:00 – 17:30 hrs

N.B.: The 24-hour service is only available for technical problems that need to be resolved urgently.

11.3

CCV general address details

CCV Holland B.V.
P.O. Box 9226
NL-6800 KH  Arnhem
The Netherlands

T   +31 88 228 9911
F   +31 88 228 9900
E   [email protected]
I    www.ccv.nl

11.4

Acquirer phone numbers

European Merchant Services (EMS)

+31 20 660 3120

B+S Card Service

+31 20 428 8737

American Express

+31 20 504 8333

Bank Card Company (BCC)

+32 22 05 85 85

China UnionPay

+31 30 283 7333

Citibank

+32 27 74 55 55

ConCardis

+49 69 79 22 22 28

Diners Club

+31 20 654 5524

JCB

+31 30 283 7333

OmniPay

+31 30 283 7333

PaySquare

+31 30 283 7333

YourGift Cards

+31 10 240 9259

Summary of Contents for VX 680

Page 1: ...User Manual CCV Mobile ...

Page 2: ...rms and Conditions of CCV Holland B V version of August 2012 and the service leaflet of the relevant product These documents were enclosed with the quotation you received from CCV All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise without the prior writte...

Page 3: ...s for external power supply 14 3 5 Merchant password 15 3 6 Activating and deactivating the payment terminal 16 3 6 1 Activating the terminal 16 3 6 2 Deactivating the terminal 16 3 7 Sleep mode 17 3 8 Use of payment cards 17 3 9 Replacing a printer roll 17 4 CARRYING OUT TRANSACTIONS 18 4 1 Overview of transaction types 18 4 2 Sale 19 4 2 1 Manual credit card transactions 20 4 3 Cancellation 21 4...

Page 4: ...8 2 2 Recharging the battery using the power supply 44 8 2 3 Recharging the battery using the base station 45 8 3 Calibrating the battery 46 8 4 Periodic software version control 47 8 5 What to do in the event of faults technical problems 47 8 5 1 Looking up the TMS Terminal ID and payment terminal code 48 9 SUPPLIES FOR THE PAYMENT TERMINAL 49 9 1 Ordering supplies 49 9 2 Ordering printer rolls o...

Page 5: ...nt terminal supplier You purchased your payment terminal from a payment terminal supplier in this case CCV Cashier The cashier operates the payment terminal during the transaction Card holder The card holder is the person to whom you charge an amount for a product or service The card holder also operates the payment terminal during the transaction Mobile data communications provider Your transacti...

Page 6: ...nect the power supply to the power supply cable and the power supply adapter 4 Power supply adapter Using the power supply adapter you can connect the power supply to the payment terminal 5 Battery The battery supplies power to the payment terminal Important Make sure the battery is fully charged when you use it for the first time This will extend the life of the battery Subsections 8 2 2 and 8 2 ...

Page 7: ...r or swipe it through the magnetic card reader 2 2 1 Environmental factors Environmental factors can affect the operation of the equipment You must therefore take them into consideration when installing the equipment Your payment terminal will operate correctly under the following environmental conditions Ambient temperature between 0 and 50 C Relative atmospheric humidity between 5 and 85 Avoid S...

Page 8: ...lete the following steps to view the current communication settings of your payment terminal 1 Press the menu symbol to open the menu 2 Select DISPLAY INFO 3 Select COMMUNICATION 4 The following information is displayed on screen Mobile data communications provider SIM card number Signal strength Access Point Name APN The Access Point Name identifies the external network that can be accessed by th...

Page 9: ...and his her own hand to hide the payment terminal s keypad from view when entering the PIN code This reduces the risk of third parties observing the entry of the code 3 Chip card reader The card holder can insert a payment card in the chip card reader to conduct a transaction The card must always be inserted in the card reader with the chip facing up and towards the payment terminal 4 Magnetic car...

Page 10: ...enter a number of pre programmed punctuation marks Refer to subsection 3 2 1 for more information about entering punctuation marks 3 Hash key You can use this key to enter a number of pre programmed punctuation marks Refer to subsection 3 2 1 for more information about entering punctuation marks 4 STOP key Press the red STOP key to cancel an action For instance you can press STOP to cancel a trans...

Page 11: ... you can do so as follows P Press numeric key 7 twice I Press numeric key 4 four times N Press numeric key 6 three times 3 3 User interface of the payment terminal 3 3 1 Start screen The screen shown below is displayed when the payment terminal is inactive Status bar The status bar displays the time and the status indicators for the battery the network connection and the external power supply Refe...

Page 12: ...t card and select a payment method Navigation bar The navigation bar displays navigation symbols if the menu list contains more options than can be displayed on screen Press one of these symbols to scroll through the menu list Title bar The title bar displays the name of the menu Press to go back to the previous menu or press to return to the start screen Menu list The menu list displays all the a...

Page 13: ...receipt of the most recent transaction You can use this feature for up to five minutes after the transaction is completed After this period the copy receipt is deleted from the payment terminal memory Manual entry of payment card details Scroll to the first line in the menu Scroll up one line Scroll down one line Scroll to the last line in the menu Go back to a previous menu Exit the menu 3 4 2 Ba...

Page 14: ...ignal strength Good signal strength Excellent signal strength There is a problem with the modem or SIM card no communication is possible 3 4 4 Status indicators for external power supply Symbol Definition The terminal is not connected to the external power supply The terminal is connected to the external power supply The terminal is connected to the external power supply and the battery is being r...

Page 15: ...t CONFIGURE 5 Select TERMINAL 6 Select MERCHANT PASSWORD 7 Enter the current password and confirm by pressing OK 8 Enter a new five digit password and confirm by pressing OK 9 Press the cross symbol to return to the start screen Important It is not possible to change the default password to a non secure password such as 12345 or 11111 Once you have changed the password you cannot change it back to...

Page 16: ...nal 1 Press 2 Enter the merchant password and confirm by pressing OK 3 The terminal has now been activated You can now carry out transactions on the payment terminal 3 6 2 Deactivating the terminal You must deactivate the payment terminal at the close of business The financial reporting period will be closed Complete the following steps to deactivate the payment terminal 1 Press 2 Enter the mercha...

Page 17: ...e inserted in the chip card reader The card must be inserted in the chip card reader with the chip facing up and towards the payment terminal A payment card with a magnetic strip must be swiped through the magnetic card reader The card must be swiped through the magnetic card reader with the magnetic strip facing down and towards the payment terminal 3 9 Replacing a printer roll Complete the follo...

Page 18: ...f a previous transaction Cash advance The card holder withdraws cash at a point of sale terminal Reservation Reservation of a specific amount of money for a specific period of time Sale after reservation Complete a sale following an earlier reservation Refund Refunding money to a card holder when a product is returned Sale referral A transaction in which you enter an authorisation code that you ha...

Page 19: ...ment card in the chip card reader or swipes it through the magnetic card reader 4 The card holder enters his her PIN code and approves the transaction by pressing OK 5 The card holder removes the payment card 6 The card holder returns the payment terminal to you Press OK 7 The sale is now successfully completed SALE OTHER TRX SALE AMOUNT EUR 0 00____ TOT EUR 0 01 YOUR CARD PLEASE SALE TOT EUR 0 01...

Page 20: ...onfirm by pressing OK Press OK if no CVC2 code is printed on the card 7 Press OK to approve the transaction 8 The card holder returns the payment terminal to you Press OK 9 The manual credit card transaction is now successfully completed Tear off the copy receipt and press OK Important Are you carrying out a transaction with a chipless credit card card holder does not need to enter a PIN code In t...

Page 21: ... the amount and confirm by pressing OK 5 Select the transaction type that you wish to cancel 6 Enter the authorisation code and confirm by pressing OK 7 The card holder inserts the payment card in the chip card reader or swipes it through the magnetic card reader 8 The card holder must press OK to approve the transaction 9 The card holder removes the payment card SALE OTHER TRX TRANSACTION CANCELL...

Page 22: ... CCV Holland B V Westervoortsedijk 55 6827 AT Arnhem Terminal CT380071 Merchant 423600707814 Period 2166 Transaction 00000002 MASTERCARD A00002301 Card xxxxxxxxxxxx6015 Card Sequence Nr 00 Valid thru 30 04 14 RESERVATION Date 14 06 2012 11 05 Auth Code 425544 Total EUR 0 01 YOU HAVE PAID PLEASE RETURN UNIT TO ATTENDANT TRANSACTION OK Authorisation code ...

Page 23: ...action by pressing OK 6 The card holder removes the payment card 7 The card holder returns the payment terminal to you Press OK 8 The reservation is now successfully completed Important You need an authorisation code to actually complete the sale at a later time based on the earlier reservation You can find the authorisation code on the copy receipt which is printed after the reservation has been ...

Page 24: ...V 3 Enter the amount and confirm by pressing OK 4 Enter an authorisation code and confirm by pressing OK 5 The card holder inserts the payment card in the chip card reader or swipes it through the magnetic card reader 6 The card holder must press OK to approve the transaction 7 The card holder removes the payment card 8 The card holder returns the payment terminal to you Press OK 9 The sale after ...

Page 25: ...y accepted by your payment terminal and the acquirer to which each card is allocated We advise you always to print out a card allocation report and check it after you have changed the payment card settings Complete the following steps to print a card allocation report 1 Press the menu symbol to open the menu 2 Select MERCHANT MENU 3 Enter the merchant password and confirm by pressing OK 4 Select R...

Page 26: ... YES AWL NL ACQUIRER TERM ID BRAND MERCHANT ID REL Maestro 20844721 NO VPAY 20844721 NO REPORT END TMS Terminal ID this is the identification number of your payment terminal in the CCV Terminal Management System Transaction processor CCV Date and time when the report was printed The report includes an overview of the various types brands of payment cards The report also specifies the Merchant ID o...

Page 27: ...Equens or Atos Worldline 5 2 3 Allocating a payment card to a different acquirer and a different transaction processor Merchant ID of acquirer New transaction processor CCV Equens or Atos Worldline 5 2 1 5 2 1 Adding a payment card Important You need the Merchant ID for the payment card in order to carry out this change You also need to know which transaction processor will process the transaction...

Page 28: ... receipt with the message ACQUIRER PARAMETER SESSION SUCCEEDED Important If you did not succeed in adding the payment card the Merchant ID may be unknown to the transaction processor Always contact the acquirer first to check if the Merchant ID has been activated If the Merchant ID has been activated you should check if you have entered the Merchant ID correctly You can do so by printing a card al...

Page 29: ...yment card you wish to delete 10 Press the cross symbol to return to the start screen If the card has been successfully added the payment terminal will print a receipt with the message ACQUIRER PARAMETER SESSION SUCCEEDED If the receipt states ACQUIRER PARAMETER SESSION FAILED please contact the CCV Service Center SALE OTHER TRX MAIN MENU DISPLAY INFO MERCHANT MENU SERVICE MENU COPY RECEIPT PROTEC...

Page 30: ...ect CONFIGURE 5 Select C TAP 6 Select EDIT RELATIONS 7 Select the transaction processor allocated to the payment card that you wish to change 8 Select CHANGE MERCHANT ID 9 Select the payment card of which you wish to change the Merchant ID SALE OTHER TRX MAIN MENU DISPLAY INFO MERCHANT MENU SERVICE MENU COPY RECEIPT PROTECTED ITEM MERCHANT PASSWORD _ _ _ _ _ MERCHANT MENU REPORTS FUNCTIONS CONFIGU...

Page 31: ...ED Important If you did not succeed in adding the payment card the Merchant ID may be unknown to the transaction processor Always contact the acquirer first to check if the Merchant ID has been activated If the Merchant ID has been activated you should check if you have entered the Merchant ID correctly You can do so by printing a card allocation report and checking the Merchant ID see section 5 1...

Page 32: ... is printed of every transaction completed during the period Important The payment terminal will only print the E Journal if the E Journal feature has been activated on the terminal see subsection 6 4 1 Totals report The totals report is a report listing the period totals of all transactions that you completed during the period specified according to transaction type and card type 6 2 Automaticall...

Page 33: ...nu 2 Select MERCHANT MENU 3 Enter the merchant password and confirm by pressing OK 4 Select REPORTS 5 Select TERMINAL 6 Select FINANCIAL 7 Select CURRENT PERIOD 8 Select TOTALS REPORT The terminal will now print the totals report See the next page for an example of an interim totals report SALE OTHER TRX MAIN MENU DISPLAY INFO MERCHANT MENU SERVICE MENU COPY RECEIPT PROTECTED ITEM MERCHANT PASSWOR...

Page 34: ... 0 02 TOTAL 0 02 VPAY TRX EUR SALE 1 0 01 TOTAL 0 01 MasterCard TRX EUR SALE 2 0 02 CANCELLATION SALE 1 0 01 REFUND 1 0 01 TOTAL 0 00 REPORT END Date and time when the totals report was printed TMS Terminal ID of the payment terminal and information about the reporting period Overview of all completed transactions specified according to transaction type Overview of all completed transactions proce...

Page 35: ...MINAL 6 Select FINANCIAL 7 Select E JOURNAL The terminal will now print the E Journal See the next page for an example of an E Journal 8 Press STOP if the E Journal has been printed 9 The screen will display the following message E JOURNAL IS DELETED SALE OTHER TRX MAIN MENU DISPLAY INFO MERCHANT MENU SERVICE MENU COPY RECEIPT PROTECTED ITEM MERCHANT PASSWORD _ _ _ _ _ MERCHANT MENU REPORTS FUNCTI...

Page 36: ...HAVE PAID ACQUIRER ID 67300110 TRANSACTION TERMINAL TREATMENT RES 0000 JOURNAL Terminal CT380071 Merchant 423600707814 Period 2166 Transaction 00000003 MASTERCARD A00002301 Card xxxxxxxxxxxx6015 Card Sequence Nr 00 Valid thru 30 04 14 CANCELLATION Date 01 06 2012 10 08 15 Auth code 180813 Total EUR 0 01 CANCELLATION AUTHORISED ACQUIRER ID 67300110 TRANSACTION TERMINAL TREATMENT RES 0000 END OF E J...

Page 37: ...e 6 4 1 Activating the E Journal feature In order to activate the E Journal feature you must Enter the maximum number of transactions to be saved in the E Journal memory Define the threshold i e the number of transactions when you want to receive a warning that the E Journal memory is almost full Complete the following steps to activate the E Journal feature 1 Press the menu symbol to open the men...

Page 38: ...number of transactions when the terminal should issue a warning that the E Journal memory is almost full and confirm by pressing OK 13 If the E Journal feature has been successfully activated the following message will appear on screen CHANGE E JOURNAL SUCCESSFUL E JOURNAL MAX TRX ENTRIES THRESHOLD ALM FULL E JOURNAL MAX TRX ENTRIES 0 0 E JOURNAL MAX TRX ENTRIES ____ 0 E JOURNAL MAX TRX ENTRIES TH...

Page 39: ... pressing OK 10 If the E Journal feature has been successfully deactivated the following message will appear on screen CHANGE E JOURNAL SUCCESSFUL Important If the message E JOURNAL MEMORY NOT EMPTY FIRST DELETE OR PRINT appears on screen you must first print the E Journal see subsection 6 3 1 or delete the E Journal see section 6 5 SALE OTHER TRX MAIN MENU DISPLAY INFO MERCHANT MENU SERVICE MENU ...

Page 40: ...elect FUNCTIONS 5 Select TERMINAL 6 Scroll down and select DELETE E JOURNAL 7 Enter the merchant password and confirm by pressing OK 8 The E Journal has now been deleted SALE OTHER TRX MAIN MENU DISPLAY INFO MERCHANT MENU SERVICE MENU COPY RECEIPT PROTECTED ITEM MERCHANT PASSWORD _ _ _ _ _ MERCHANT MENU REPORTS FUNCTIONS CONFIGURE FUNCTIONS TERMINAL C TAP TERMINAL CONTACT TMS RESTART TERMINAL DELE...

Page 41: ...on while the transaction is being carried out The reference is then stated on the copy receipt Activation by CCV Service Center Employees The Employees feature provides insight into the transactions completed by your employees during a shift After the close of business the terminal can print a report specifying the transaction totals according to the employee s who completed the transactions The c...

Page 42: ... items Anti static and anti bacterial cleaning pads A cleaning card for the chip card reader A cleaning card for the magnetic card reader Chapter 9 describes how you can order the cleaning set and other supplies 8 1 1 Cleaning the payment terminal Thoroughly wipe the housing keypad and screen of the payment terminal with a cleaning pad Pay particular attention to the keys As with computer keyboard...

Page 43: ...ent terminal goes into sleep mode default setting 1 hour Signal strength the payment terminal consumes less energy if coverage is good 8 2 1 Charging the battery It takes approximately six hours to recharge an empty battery You can recharge the battery using the power supply or the base station Observe the following guidelines to extend the life of the battery Do not use the battery when the capac...

Page 44: ...088A 03012013 Page 44 of 52 8 2 2 Recharging the battery using the power supply Connect the terminal as shown below if you want to recharge the battery using the power supply Plug into wall socket 230 Volt ...

Page 45: ...place the payment terminal on the base station when it is not being used The base station will recharge the payment terminal battery Complete the following steps to connect the payment terminal to the base station 1 Connect the base station as shown above 2 Place the payment terminal on the base station as shown above Plug into wall socket 230 Volt ...

Page 46: ...this period Complete the following steps to calibrate the battery 1 Connect the payment terminal to the power supply or the base station 2 Press the menu symbol to open the menu 3 Select MERCHANT MENU 4 Enter the merchant password and confirm by pressing OK 5 Select FUNCTIONS 6 Select TERMINAL 7 Select CALIBRATE BATTERY 8 Press OK to start the calibration process 9 If the calibration process has b...

Page 47: ...t transaction is successful this may be an indication that the card holder s payment card is not working properly If the test transaction is unsuccessful there may be a problem involving the card reader of the payment terminal You can reset the payment terminal by interrupting the power supply for approx 15 seconds To do so you must first switch off the payment terminal and then remove the battery...

Page 48: ...can also refer to the payment terminal code The payment terminal code is printed on the copy receipts of the transactions Merchant s Copy CCV Holland B V Westervoortsedijk 55 6827 AT Arnhem Terminal 573201 Merchant 0019832 Period 2241 Transaction 02000473 MAESTRO A00000000044571 ING Card xxxxxxxxxxxxxxx2317 Card Sequence Nr 08 Valid thru 31 07 14 SALE Date 01 06 2012 10 09 Auth Code 534960 TOTAL E...

Page 49: ...umber of printer rolls you wish to order You can order printer rolls in one or more boxes containing 25 rolls each 5 Press OK to confirm your order The terminal will now print out a receipt to confirm your order Important You can order a maximum of 200 printer rolls per order When you order printer rolls using your payment terminal you are authorizing CCV to debit the amount due from your account ...

Page 50: ...tivities in the national payment system on behalf of its members The Association s members are providers of payment services in the Dutch market i e banks payment institutions and electronic money institutions The Association coordinates the collective activities of its members in the area of infrastructure standards and shared product features These activities are aimed at ensuring an effective s...

Page 51: ...ition Transaction processor The party to which transaction data are sent in accordance with the Common Terminal Acquirer Protocol C TAP The transaction processor then forwards the transaction data to the correct acquirer for further processing ...

Page 52: ...r service is only available for technical problems that need to be resolved urgently 11 3 CCV general address details CCV Holland B V P O Box 9226 NL 6800 KH Arnhem The Netherlands T 31 88 228 9911 F 31 88 228 9900 E info nl ccv eu I www ccv nl 11 4 Acquirer phone numbers European Merchant Services EMS 31 20 660 3120 B S Card Service 31 20 428 8737 American Express 31 20 504 8333 Bank Card Company...

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