P2PE Instruction Manual for PCI P2PE v3.0
Version 1.6.2 – 3
rd
September 2020
Page 48 © 2020 Cayan LLC
E) Restart the Genius Handheld device
Restart the Genius Handheld device:
1.
Press and hold the Power button.
2.
Tap
Reboot
.
‒
If the device is still not functioning correctly, continue to
Task F
.
F) Take note of the device serial number
•
Turn your Genius device upside-down and make a note of the serial number on the
sticker.
G) Contact the Customer Support Team
Contact our Customer Support Team by calling
(1) (
888) 249-3220
. To help us with your support
call, please have the following information ready:
•
Your business information so that we can identify your account.
•
The connection test results from
Task C
.
•
The device serial number as described in
Task F
.
•
Your MerchantWARE credentials.
