CartaSense M-Sensor, Installation, Operation & Maintenance Instructions Manual

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Troubleshooting
Installation, Operation & Maintenance of the Wireless Sensing Family 27
5 Troubleshooting
5.1 Introduction
The following practical troubleshooting section is provided as a training resource
for individuals learning how to install and use the Wireless Sensing Family
products, and as a reference tool for those already familiar with its use and
operation. It should be noted that this outline is not all inclusive, and is intended
only as a guide.
5.2 Problems
Problem Potential Cause Suggested Action
U-Sensor Gateway does
not operate The USG is not connected to the
power source for more than 9 hours
and batteries were depleted. Charge batteries until green LED is
on
Gateway fails to connect
for 15 minutes Power off the gateway wait a minute
and power it on
Gateway fails to connect
(after resetting the
gateway) SIM card is not properly configured Check the internet connection of the
SIM by means of a cellular phone
using the same GPRS parameters.
Check Gateway connectivity with the
safe SIM.
Gateway fails to connect
(SIM is ok ) Network connectivity problems Call CartaSense administrator to
check if the network is operational.
Gateway fails to connect
(Network ok) Gateway is not configured properly
to work with that SIM. Provide log file of the connection that
starts since power on and lasts 5
minutes.
For creating the log file - refer
to
‎
1.1.1.1.1Appendix-C:
Tree view shows sensors
that are no longer
connected USG lost cellular communication,
therefore it shows the last image
Tree view doesn’t show
up. Status is not updated yet. The tree
structure is updated every 30
minutes. Wait at least 45 minutes between
the end of installation and the tree
view.
R-Sensor doesn't work
(no blinking light) Batteries are not install properly Re-Install batteries.
Resident Sensor or U-
Sensor doesn’t appear to
be connected to the
network. Not in range of the USG. Verify that sensor led blinks twice
(not connected). Make sure that
antenna is open to its full length.
Bring it close to the GW to verify that
it is working. Add additional R-
Sensor to cover the specific area.