Carrier i-Vu CCN Router, Installation Manual

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Troubleshooting
i-Vu® CCN Router CARRIER CORPORATION ©2021
Installation Guide All rights reserved
8
LED's
The LED’s indicate if the i -Vu® CCN Router is speaking to other devices on the network. The LED’s should reflect
communication traffic based on the baud rate set. The higher the baud rate, the more solid the LED's will look.
The Module Status LED can display the following error codes.
Error
Code... Indicates... Possible solutions
0 The controller is not
downloaded.
1
In the i-Vu®interface, select the router in the navigation tree, go to the
Downloads page and click Download All Content .
1 A custom equipment
error
Obtain a Module Status Report (Modstat) and look for error conditions.*
If you cannot determine the error from the Modstat, send a screenshot of
the Modstat to Technical Support.
* NOTE To obtain a Module Status Report in i-Vu®, click the menu button,
then select Manual Command and type in "modstat".
2 The i-Vu® CCN Router's
memory is full
In the i-Vu® application, reduce the amount of trend data being stored in
the module.
3 A setup error Verify that the IP address has been set through Network Service Tool. See
Configuring IP for the i-Vu® CCN Router (page 6).
4 A system error Obtain a Module Status Report (Modstat) and look for error messages. If
you cannot determine the error from the Modstat, send a screenshot of the
Modstat to Carrier Control Systems Support.
NOTE To obtain a Module Status Report in the i-Vu® interface, click the
Main Menu button, then select Manual Command and type in
modstat
.
8 The i-Vu® CCN Router
is formatting
The number 8 should display only during the short formatting period. If this
number displays continuously or flashes intermittently with another number,
try the following options:
•
Turn the i-Vu® CCN Router's power off, then on.
•
Format the i-Vu® CCN Router. See Formatting the i-Vu® CCN Router
(page 7).
•
Download memory to the i-Vu® CCN Router.
•
Replace the i-Vu® CCN Router.