12
6.
TROUBLESHOOTING
If a problem persists even after applying the suggested remedies, contact a dealer.
Problems
Points to check with Possible Solutions
1. No picture
Indicator status: Off
Check that the power cord is correctly connected. If the
problem persists, turn off the monitor power for a few
minutes, then turn it back on and try again.
-
when the signal is not inputted correctly, even if the monitor
functions properly.
-
When the image is displayed correctly after a short time,
there is no problem with the monitor. (Some PCs do not
output the signal soon after powering on.)
Check that the signal cable is properly connected to the PC or
graphics board.
Indicator status: Green
Check the "Brightness" setting.
2.
Display
position
is
incorrect.
Adjust the image position using the <Position>. If the
problem persists, use the graphics board's utility software to
change the display position if available.
3.
Vertical
bars
of
distortion appear.
Decrease the horizontal bars using the <Clock>.
4.
Horizontal
bars
of
distortion appear.
Decrease the horizontal bars using the <Phase>.
5. The screen is too bright
or too dark.
Adjust the <Brightness> (The backlight of the monitor has a
fixed life span. When the screen becomes dark or begins to
flicker, please contact your dealer.)
6. Afterimages appear.
-
Do you use the screen saver or timer when displaying the
same image for extended periods of time?
-
Afterimages are particular to monitors. Avoid displaying the
same image for extended periods of time.
7.
The
screen
has
defective
pixels
(e.g.
slightly light or dark).
This is due to the characteristics of the panel itself, and not
the product.
8. Touch doesn’t work.
Make sure the touch cable is securely attached at both ends.
