background image

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

SWIPE  PAYMENT  ACCEPTANCE  SEQUENCE 

The Device will beep and show the below messages during the transaction process. The 
screen will display text. Upper and lower areas of text will be indicated using a forward slash 
(/) as a separator (see figure 3.1 on page 15). 

 

•  ‘Please wait’ / ‘Authorizing…’ 

» Authorization is in progress. Card data has already been read. 

•  ‘Approved’ / ‘Waiting for vending machine’ 

» Card authorization has been received and credit is being applied to the vending 

machine 

•  ‘Approved’ / ‘Select item’. A ‘cancel’ button is displayed on the touch screen of the card 

reader. 

» Vending machine has confirmed receipt of credit 

 

 

SINGLE VENDING/MULTI-VENDING SEQUENCES 

 

Single Vending

 

Multi-Vending

 

•  ‘Approved’ / ‘Select item’ 
•  ‘Please wait’ / ‘Vending item…’ 
•  Displayed once vending machine has 

reported a selection has been made 

•  ‘Thank you’ / ‘1 item vended ($x.xx)’ 
•  Displayed once the vending machine has 

reported vend success to the card reader 

•  The last message will be ‘Thank you’ / 

‘1 item vended ($x.xx)’. this will be the total of 
how much was spent including two-tier. 

Once the device is ready the multi-vend mode acts 
like a series of single vend sequences that adds 
the total spent by the customer at the end of each 
sale including any two-tier pricing. 

 

•  ‘Approved’ / ‘Select item’ 
•  ‘Please wait’ / ‘Vending item…’ 
•  Displayed once vending machine has 

reported a selection has been made 

•  ‘Thank you’ / ‘N items vended ($x.xx)’ 
•  Displayed once the vending machine has 

reported vend success to the card reader 

•  ‘Thank you’ / ‘Select another item’ 
•  Displayed once the vending machine has 

been recredited with the remaining balance 
from the initial authorization. 

 

The cycle will repeat until no more credit is 
available or the max number of items allowed in a 
single sale has been reached. The last message 
will be ‘Thank you’ / ‘x items vended ($x.xx)’. this 
will be the total number of items vended to the 
customer and the total of how much was spent 
including two-tier fee. 

EPORT  ENGAGE  QUICK  START 
GUIDE 

PAGE  16 

Section 03 

Expected Start-Up Behaviors

 

Summary of Contents for ePort Engage Combo

Page 1: ...ePort Engage Combo Installation Guide THE COMPLETE INSTALLATION OPERATIONS REFERENCE GUIDE...

Page 2: ...pe s new ePort Engage Combo Device This installation guide has been created to help you get up and running Please be sure to read this manual thoroughly and refer to the pre installation information c...

Page 3: ...HE EPORT ENGAGE DEVICE 8 DRILLING INTO YOUR VENDING EQUIPMENT 9 INSTALLING THE EPORT ENGAGE DEVICE 10 SYSTEM CONNECTION TO THE DEVICE 11 EXPECTED START UP BEHAVIORS 12 START UP SEQUENCE NO ISSUES 13 C...

Page 4: ...gage Combo device may need to download and process software updates when it is first installed and powered on Please allow the system to fully complete all updates before attempting any test swipes Pl...

Page 5: ...iver 4 8mm Metric Wrench 5 Wire Cutters 6 Safety Glasses 7 3 4 Deep Wall Socket 8 Pliers 9 Step Bit 1 2 and 1 drill bits 10 5 32 Drill Bit 11 Zip Ties Figure 1 1 Alternatively you can use the individu...

Page 6: ...Cable 6 DEX Cable To Machine 7 DEX Cable To Combo IMPORTANT In some cases you may need to order a regressor depending on where you choose to mount the device and if there are clearance issues contact...

Page 7: ...1 4748 if you need activation documents or have any technical issues with your device You must have a signed ePort Connect Services Contract and bank account assigned to this device for it to be able...

Page 8: ...o visit our ePort Engage Combo Accessories FAQ page Here you will find information on the types of accessories available and a compatibility chart of machines that require additional accessories Pleas...

Page 9: ...e ePort Engage Combo SECTION 02 DRILLING INTO YOUR VENDING EQUIPMENT INSTALLING THE EPORT ENGAGE DEVICE SYSTEM CONNECTION TO THE DEVICE EPORT ENGAGE COMBO INSTALLATION PAGE 9 Section 02 ePort Engage C...

Page 10: ...to the antenna 4 Locate 4 11 32 nuts that secure the bill validator to the vending machine Remove these nuts and remove bill validator from machine 5 With Bill Validator facing you remove the four sc...

Page 11: ...let the cable hang otherwise it will hit the back of your vending equipment which could damage the cable over time 3 Connect MDB cable to the connection point directly from the main board All other MD...

Page 12: ...viors SECTION 03 START UP SEQUENCE NO ISSUES CHIP PAYMENT ACCEPTANCE SEQUENCE TAP PAYMENT ACCEPTANCE SEQUENCE SWIPE PAYMENT ACCEPTANCE SEQUENCE EPORT ENGAGE COMBO INSTALLATION PAGE 12 Section 03 Expec...

Page 13: ...ll switch from Not ready to Ready Bottom of screen will display Tap insert or swipe payment to begin The very first time the device is powered up in the field it is recommended to perform a test swipe...

Page 14: ...formation is being read Please wait Authorizing Remove card Card information is being sent for authorization Card has not been detected remove the card and try again Please wait Authorizing Card autho...

Page 15: ...en will light up from left to right The device will beep once the card information has been read Please wait Authorizing Remove card LEDs will return to off Card information is being sent for authoriz...

Page 16: ...s to the card reader The last message will be Thank you 1 item vended x xx this will be the total of how much was spent including two tier Once the device is ready the multi vend mode acts like a seri...

Page 17: ...2022 Cantaloupe Inc All Rights Reserved...

Reviews: