Canon Wireless LAN Board-B2 User Manual Download Page 71

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Network Connection and Printing Troubleshooting

3-7

roub

lesh

oot

ing

Error Messages

Display the error messages to confirm the content of errors.

Displaying Error Messages

Press

(Settings/Registration)

➞

[Preferences]

➞

[External

Interface]

➞

[Extension Card Settings].

Press [WLAN Card Information].

Confirm the latest error message displayed in [Latest Error
Information].

Summary of Contents for Wireless LAN Board-B2

Page 1: ...ENG Please read this guide before operating this product After you finish reading this guide store it in a safe place for future reference Wireless LAN Board B2 User s Guide ...

Page 2: ......

Page 3: ...pendix Includes the network settings specifications and index Chapter 1 Chapter 2 Chapter 3 Chapter 4 Considerable effort has been made to ensure that this manual is free of inaccuracies and omissions However as we are constantly improving our products if you need an exact specification please contact Canon ...

Page 4: ...pean countries xi WEEE Directive xi European Radio Approval Information for products fitted with EU approved radio devices xii Regulatory Compliance Statements xii Conformity Declaration for R TTE xiii Users in Australia xv Users in Singapore xv Security Warnings Regarding the Use of Wireless LAN Products xvi Trademarks xvii Copyright xvii Disclaimers xviii Export Regulations xviii Chapter 1 Befor...

Page 5: ...2 25 WPA WPA2 PSK Settings 2 27 WEP Settings 2 28 Enabling the Settings 2 31 Printing a Test Page 2 33 Chapter 3 Troubleshooting Troubleshooting for Specifying and Saving Network Settings 3 2 List of Error Messages 3 2 Network Connection and Printing Troubleshooting 3 5 If the Extension Card Settings Screen Is Not Displayed 3 5 ERR2 Indicator 3 5 If the Extension Card Settings Screen Can Be Displa...

Page 6: ...iv Index 4 15 ...

Page 7: ...for future reference How To Use This Manual Symbols Used in This Manual The following symbols are used in this manual to explain procedures restrictions handling precautions and instructions that should be observed for safety CAUTION Indicates a caution concerning operations that may lead to injury to persons if not performed correctly To use the product safely always pay attention to these cautio...

Page 8: ...ames are a few examples of how keys and buttons to be clicked or pressed are expressed in this manual Control Panel Keys Key Icon Key Name Touch Panel Display Keys Key Name Buttons on Computer Operation Screens Button Name Examples Start Stop Examples Cancel Done Examples OK Add ...

Page 9: ...ng Illustrations Used in This Manual The shape of the machine may differ according to the model you are using Abbreviations Used in This Manual In this manual product names and model names are abbreviated as follows Microsoft Windows 2000 operating system Windows 2000 Microsoft Windows XP operating system Windows XP Microsoft Windows Server 2003 operating system Windows Server 2003 Microsoft Windo...

Page 10: ...th Class A limits in Subpart B of Part 15 of the FCC Rules Do not make any changes or modifications to the equipment unless otherwise specified in the manual If you make such changes or modifications you could be required to stop operation of the equipment If your equipment malfunctions please contact your local authorized Canon dealer from whom you purchased the equipment if under warranty or wit...

Page 11: ... or transmitter This device complies with RSS Gen of IC Rules Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of this device This equipment complies with IC radiation exposure limits set forth for uncontrolled environment and meets the RSS 102 of th...

Page 12: ...férences et 2 il doit accepter les interférences y compris celles qui peuvent provoquer un fonctionnement indésirable de sa part Cet équipement est conforme aux limites d exposition aux radiations IC prévues pour les environnements instables et à la réglementation sur l exposition aux radiofréquences RF IC RSS 102 Cet équipement doit être installé et utilisé avec une distance minimale de 20 cm ent...

Page 13: ...pment EEE Improper handling of this type of waste could have a possible negative impact on the environment and human health due to potentially hazardous substances that are generally associated with EEE At the same time your cooperation in the correct disposal of this product will contribute to the effective usage of natural resources For more information about where you can drop off your waste eq...

Page 14: ...llowing section is a general overview of considerations for operating a wireless device The equipment complies with the RF Exposure Requirement 1999 519 EC Council Recommendation of 12 July 1999 on the limitation of exposure of the general public to electromagnetic fields 0 Hz to 300 GHz Additional limitations cautions and concerns for specific countries are listed in the specific country sections...

Page 15: ...reek ΜΕ ΤΟ ΠΑΡΟΝ Η Canon ΗΛΩΝΕΙ ΟΤΙ Η FM33490 ΣΥΜΜΟΡΦΩΝΕΤΑΙ ΜΕ ΤΙΣ ΑΠΑΡΑΙΤΗΤΕΣ ΠΡΟΫΠΟΘΕΣΕΙΣ ΚΑΙ ΤΙΣ ΛΟΙΠΕΣ ΣΧΕΤΙΚΕΣ ΙΑΤΑΞΕΙΣ ΤΗΣ Ο ΗΓΙΑΣ 1999 5 EΕ French Par la présente Canon déclare que l appareil FM33490 est conforme aux exigences essentielles et aux autres dispositions pertinentes de la directive 1999 5 CE Italian Con la presente Canon dichiara che FM33490 è conforme ai requisiti essenziali ed...

Page 16: ...tår I överensstämmelse med de väsentliga egenskapskrav och övriga relevanta bestämmelser som framgår av direktiv 1999 5 EG Icelandic Hér með lýsir Canon yfir því að FM33490 er í samræmi við grunnkröfur og aðrar kröfur sem gerðar eru í tilskipun 1999 5 EC Norwegian Canon erklærer herved at FM33490 er i samsvar med de grunnleggende krav og øvrige relevante krav i direktiv 1999 5 EF Polish Canon nini...

Page 17: ...xv Users in Australia Users in Singapore N118 Complies with IDA Standards DB00671 ...

Page 18: ...ormation Personal information such as IDs passwords or credit card numbers E mail content Unauthorized infiltration Third parties with malicious intent can access a personal or corporate network without authorization and possibly perform the following Extract personal or confidential information information leakage Impersonate a specific individual to perform communication or send out misleading i...

Page 19: ...names herein may be the trademarks of their respective owners Copyright Copyright 2010 by Canon Inc All rights reserved No part of this publication may be reproduced or transmitted in any form or by any means electronic or mechanical including photocopying and recording or by any information storage or retrieval system without the prior written permission of Canon Inc For information on the licens...

Page 20: ...CULAR PURPOSE OR USE OR NON INFRINGEMENT CANON INC SHALL NOT BE LIABLE FOR ANY DIRECT INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE OR LOSSES OR EXPENSES RESULTING FROM THE USE OF THIS MATERIAL Export Regulations The Products are subject to control of the Foreign Exchange and Foreign Trade Law of Japan The Law hereafter In the event the Products are exported or brought abroad all applicable ex...

Page 21: ...ncluding the system requirements and the procedure for setting a primary network Confirming the Network 1 2 System Requirements 1 4 Parts and Their Functions 1 6 LED Indicators 1 6 External Antenna for Wireless LAN Board 1 7 Setting the Primary Network to Wireless LAN 1 8 Checking the Wireless LAN Interface 1 10 ...

Page 22: ... point NOTE The product normally communicates with the Infrastructure Mode which works via an access point Only when a firmware update has been performed unsuccessfully does the product communicate using the emergency startup mode For details see Emergency Startup Mode on p 4 12 Environment where a computer access point and the product communicate wirelessly Access Point ...

Page 23: ...Confirming the Network 1 3 Before You Start 1 Environment where a computer and access point are connected with a LAN cable and the access point and the product communicate wirelessly Access Point Hub ...

Page 24: ...s and the network environments the machine can use see e Manual Network Access Point 1 The WEP key used with the Wireless LAN Board is a 40 bit or 104 bit key Standard IEEE802 11b IEEE802 11g Frequency Band 2 4 GHz band ISM Industrial Scientific Medical band Encryption and Authentication Method WEP Wired Equivalent Privacy Supports 64 bit and 128 bit WEP 1 WPA Wi Fi Protected Access WPA2 PSK Pre S...

Page 25: ...ation method The EAP TLS Extensible Authentication Protocol Transport Level Security PEAP Protected EAP and EAP TTLS EAP Tunneled TLS systems are supported NOTE Authentication with a RADIUS server requires a server certificate and a root CA Certificate Authority certificate When using EAP TLS system a client certificate and client private key are also required ...

Page 26: ...heck the LED indicators on the side of the machine For details on errors see Chapter 3 Troubleshooting a LNK Indicator Green Lights when the Wireless LAN Board is correctly connected to the network b ERR2 Indicator Orange Flashes when a problem occurs with the hardware of the Wireless LAN Board c ERR1 Indicator Yellow Flashes when a problem occurs with security settings or an error occurs during a...

Page 27: ...unctions 1 7 Before You Start 1 External Antenna for Wireless LAN Board a Make sure to use the external antenna included with this product When experiencing difficulty communicating adjust the position of this antenna a ...

Page 28: ...IMPORTANT Make sure to consult your system administrator or network administrator when setting the primary network For security reasons it is recommended you see e Manual Security to change the defaults of System Manager Department ID and System Manager PIN before specifying the wireless LAN settings The Wireless LAN Board cannot be used in conjunction with the Voice Guidance Kit NOTE If the machi...

Page 29: ...Wireless LAN 1 9 Before You Start 1 2 Press Primary Network Setting select Wireless LAN NOTE These settings are enabled after the machine is restarted For information on restarting the machine see the manual included with the machine ...

Page 30: ...ance and Maintenance System If you are using Windows 2000 select Control Panel from the Start menu double click the System icon If you are using Windows Server 2003 select Control Panel from the Start menu System If you are using Windows Vista Server 2008 select Control Panel from the Start menu NOTE If you are using Windows Vista Server 2008 click Continue if the User Account Control dialog box i...

Page 31: ...y settings Operations Required to Use the Wireless LAN Board in a Network 2 2 Network Protocol Settings 2 3 Setting the SSID 2 8 Security Settings 2 10 Selecting the Encryption and Authentication Method 2 10 Installing a Certificate and Private Key 2 13 802 1X EAP Settings 2 20 WPA WPA2 PSK Settings 2 27 WEP Settings 2 28 Enabling the Settings 2 31 Printing a Test Page 2 33 ...

Page 32: ... Board in a network are as follows 1 Network Protocol Settings See p 2 3 Set the network protocol 2 Setting the SSID See p 2 8 Set the SSID Service Set Identifier 3 Security Settings See p 2 10 Set the encryption and authentication method in accordance with your environment 4 Enabling the Settings See p 2 31 Save the wireless LAN settings 5 Printing a Test Page See p 2 33 Print a test page to chec...

Page 33: ...PORTANT For information on the security settings for the access point see the instruction manuals included with the access point NOTE For details on each item see the sections for IPv4 Settings IPv6 Settings DNS Settings WINS Settings NetWare Settings AppleTalk Settings and Startup Settings in e Manual Network These settings are enabled after the machine is restarted For information on restarting ...

Page 34: ...Router Address Default router address 39 Characters maximum NULL Use DHCPv6 On Off Off Stateful Address Auto Set display only DNS Settings IPv4 Primary DNS Server Address IPv4 Address 0 0 0 0 Secondary DNS Server Address IPv4 Address 0 0 0 0 DNS Host Name DNS host name 47 Characters maximum Only when Primary Network Setting is set to Wireless LAN xxxxx xxxxx differs according to the wireless LAN c...

Page 35: ...st name 47 Characters maximum Only when Primary Network Setting is set to Wireless LAN xxxxx xxxxx differs according to the wireless LAN card you are using represents the last six digits of a MAC address DNS Domain Name DNS domain name 47 Characters maximum NULL DNS Dynamic Update On Off Off Register Stateless Address On Off Off Register Manual Address On Off Off Register Stateful Address On Off O...

Page 36: ...cters maximum NULL Context Context 256 Characters maximum NULL Service Mode Service only currently mounted form Change forms as needed Minimize form changes across print queues Minimize form changes within print queues Minimize form changes within print queues Printer Number Printer number 0 Polling Interval Polling interval 5 Printer Form Printer form 0 Buffer Size Buffer size 20 Item Setting Des...

Page 37: ...ocol Settings 2 7 Using the Wireless LAN Board in a Network 2 Startup Time Setting Item Setting Description Default Setting Startup Time Settings Startup time for the network part of the machine 0 to 300 seconds 0 ...

Page 38: ...ss Settings Registration Preferences External Interface Extension Card Settings 2 Press SSID Settings 3 Specify the following settings in SSID Settings If you want to select the SSID from a list of access points SSIDs Press Access Point select the SSID from the list of access points SSIDs detected by the Wireless LAN Board The Access Point screen displays the SSID encryption and authentication met...

Page 39: ...en If 11 or more SSIDs are detected by the Wireless LAN Board the 10 SSIDs with the strongest signal strength are displayed in order of signal strength NOTE SSIDs may not be able to be detected for the following access points and communication environments Access points far away from the Wireless LAN Board Environments where a wall or partition exists between the access point and the Wireless LAN ...

Page 40: ...ssibility that it can be decoded However with WPA the TKIP Temporal Key Integrity Protocol or AES CCMP Advanced Encryption Standard Counter Mode with Cipher Block Chaining Message Authentication Code Protocol provide a function for automatically updating the encryption key To select WPA WPA2 802 1X EAP it is necessary to use the Remote UI to install a root CA certificate see Installing a Root CA C...

Page 41: ...P enables you to encrypt the data sent and received via the access point even if a third party intercepts data it is hard for them to decode it As an encryption key is set for both the computer and the access point unauthorized access by a third party that does not know the encryption key can be prevented However as the WEP encryption key is fixed there is the possibility that it will be decoded 1...

Page 42: ...ou want to select WPA WPA2 PSK Press Security select WPA WPA2 PSK Press Encryption for WPA WPA2 select the WPA encryption method type If you select Auto the WPA encryption method is set to AES CCMP or TKIP according to the settings of the access point If you want to use TKIP as the WPA encryption method type select Auto If you want to select 802 1X EAP WEP Press Security select 802 1X EAP WEP If y...

Page 43: ...imary Network Setting select Standard Network The settings are enabled after the machine is restarted Connect the machine to your computer using a LAN cable NOTE For details on using the Remote UI see e Manual Remote UI Installing a Root CA Certificate If you selected 802 1X EAP WEP or WPA WPA2 802 1X EAP as the encryption and authentication method in Selecting the Encryption and Authentication Me...

Page 44: ...ireless LAN Settings 802 1X EAP Settings If the System Manager ID and password have been set a dialog box prompting you to enter the System Manager ID and password appears Enter the System Manager ID and password click OK 2 Click Update Root CA Certificate 3 Click Browse select the root CA certificate to install click OK You can also directly enter the path to the root CA certificate ...

Page 45: ...st can be used X 509 version 2 certificate revocation list File size 64 KB or less DER format binary format or PEM format format with DER format data encoded in Base64 NOTE If the installed certificate revocation list becomes unnecessary you can erase it by pressing 802 1X EAP Settings Erase CRL Erase on the Extension Card Settings screen 1 Click Settings Registration select External Interface und...

Page 46: ...e in Selecting the Encryption and Authentication Method on p 2 10 follow the procedure below to install a wireless LAN card certificate If you select 802 1X EAP WEP and use EAP TLS as the EAP type install the certificate as required The wireless LAN card certificate is the client certificate for the user to receive authentication from the RADIUS server and is issued by the certificate authority in...

Page 47: ...cate version 3 or PKCS 7 format certificate that contains an X 509 certificate Not expired 1 Click Settings Registration select External Interface under Preferences click Extension Card Settings Wireless LAN Wireless LAN Settings 802 1X EAP Settings If the System Manager ID and password have been set a dialog box prompting you to enter the System Manager ID and password appears Enter the System Ma...

Page 48: ...Installing a Wireless LAN Card Certificate on p 2 16 IMPORTANT The following type of wireless LAN card private key can be used File size 8 KB or less DER format binary format or PEM format format with DER format data encoded in Base64 PKCS 8 format private key or PKCS 12 format private key which contains an X 509 certificate and a PKCS 8 format private key If you install a PKCS 12 format wireless ...

Page 49: ...ng the Wireless LAN Board in a Network 2 2 Click Update WLAN Card Private Key 3 Click Browse select the wireless LAN card private key to install click OK You can also directly enter the path to the wireless LAN card private key ...

Page 50: ... specifying the settings differs according to the EAP type used by the authentication server If EAP TTLS or PEAP is set as the EAP type If EAP TTLS or PEAP is set as the EAP type for the authentication server follow the procedure below 1 Press 802 1X EAP Settings on the Extension Card Settings screen 2 Confirm the information displayed in Root CA Certificate If no root CA certificate is installed ...

Page 51: ...n revocation list is installed Confirm the information displayed in CRL If no certificate revocation list is installed Not Installed is displayed Refer to Installing a Certificate Revocation List on p 2 15 to install the certificate revocation list Erasing the certificate revocation list Press Erase CRL select Erase If necessary refer to Installing a Certificate Revocation List on p 2 15 to instal...

Page 52: ...work 2 4 Press User Name enter name of the user to receive IEEE802 1X authentication 5 Press EAP Type select TTLS PEAP 802 1X Password 6 Press 802 1X Password enter the password of the user name set in step 4 NOTE If you set a password is displayed on the screen ...

Page 53: ...ation using PAP Press TTLS PEAP Inner Protocol select PAP If you want to receive user authentication using GTC Press TTLS PEAP Inner Protocol select GTC NOTE If you selected GTC you cannot use one time passwords In this case use a fixed password 8 If you selected MSCHAPv2 in step 7 select whether to allow password change requests from a RADIUS server when passwords expire EAP TTLS PEAP Inner Authe...

Page 54: ...uest is received from a RADIUS server When a password change request is received from a RADIUS server when a password expires the password set in 802 1X Password in step 6 is changed to the password set in MSCHAPv2 New Password and the MSCHAPv2 Password setting changes to Reject Change NOTE If you set a password is displayed on the screen If you do not want to allow password change requests from a...

Page 55: ... Confirm the information displayed in WLAN Card Certificate If no wireless LAN card certificate is installed Not Installed is displayed Refer to Installing a Wireless LAN Card Certificate on p 2 16 to install the wireless LAN card certificate However even if you selected 802 1X EAP WEP it is not necessary to install a certificate if it is not required NOTE The wireless LAN card certificate is used...

Page 56: ...y on p 2 18 to install the wireless LAN card private key However even if you selected 802 1X EAP WEP it is not necessary to install a wireless LAN card private key if a wireless LAN card certificate is not installed Entering the wireless LAN card private key password If you installed a wireless LAN card private key protected with a password press Private Key Password enter the password for the wir...

Page 57: ... PSK Settings on the Extension Card Settings screen 2 Set the PSK NOTE You cannot set PSK ASCII 8 63 characters and PSK Hex 64 digits at the same time If you set the PSK is displayed on the screen If the access point you want to connect to does not support IEEE802 11i path phrase conversion enter the PSK in PSK Hex 64 digits If you want to enter the PSK using a path phrase Press PSK ASCII 8 63 cha...

Page 58: ...ed if you selected WEP as the encryption and authentication method in Selecting the Encryption and Authentication Method on p 2 10 NOTE You can confirm the WEP key length displayed in WEP Key Length on the WEP Settings screen 40bit WEP Key displayed when a 10 digit WEP key is set 104bit WEP Key displayed when a 26 digit WEP key is set 1 Press WEP Settings on the Extension Card Settings screen 2 Pr...

Page 59: ...low are not met the encrypted data may not be able to be restored correctly or you may not be able to connect to the access point Set a WEP key with the same value as the WEP key of the access point Set the WEP key in the index corresponding to the WEP key of the access point to connect to The Wireless LAN Board uses indexes 1 to 4 but indexes 0 to 3 may be used depending on the access point to co...

Page 60: ... index of the WEP key you want to use IMPORTANT Specify the index corresponding to the WEP key of the access point to connect to For example if the access point to connect to uses indexes 0 to 3 set 1 in this procedure if the index of the access point is 0 or 2 if the index of the access point is 1 etc ...

Page 61: ...aving Network Settings on p 3 2 to change the settings to their correct values 1 Press Save Parameter on the Extension Card Settings screen Encryption and Authentication Method Content Checked Reference 802 1X EAP WEP Checks whether a root CA certificate and user name are set If TLS WLAN Card Certificate is selected in EAP Type checks whether a wireless LAN card certificate and private key are set...

Page 62: ...Enabling the Settings 2 32 Using the Wireless LAN Board in a Network 2 2 Select Save ...

Page 63: ...indows environment 1 Display the Printers and Faxes or Printers folder If you are using Windows 2000 select Settings from the Start menu Printers If you are using Windows XP Professional Server 2003 select Printers and Faxes from the Start menu If you are using Windows XP Home Edition select Control Panel from the Start menu click Printers and Other Hardware Printers and Faxes If you are using Win...

Page 64: ...Printing a Test Page 2 34 Using the Wireless LAN Board in a Network 2 ...

Page 65: ...the Wireless LAN Board Troubleshooting for Specifying and Saving Network Settings 3 2 List of Error Messages 3 2 Network Connection and Printing Troubleshooting 3 5 If the Extension Card Settings Screen Is Not Displayed 3 5 If the Extension Card Settings Screen Can Be Displayed 3 6 Error Messages 3 7 ...

Page 66: ...10 or 26 hexadecimal digit WEP key Set the WEP key Cause 1 WEP is selected on the Security screen but a WEP key is not set Remedy When using WEP as the encryption and authentication method refer to WEP Settings on p 2 28 to set a WEP key using 10 or 26 hexadecimal digits If you want to use an encryption and authentication method other than WEP set the appropriate encryption and authentication meth...

Page 67: ... user name is not set Remedy Confirm the following Whether the encryption and authentication method is set correctly Change the encryption and authentication method if necessary See Selecting the Encryption and Authentication Method on p 2 10 Whether the correct user name is set See If EAP TTLS or PEAP is set as the EAP type on p 2 20 WLAN card certificate error Cause EAP TLS is set as the EAP typ...

Page 68: ...se 2 The file format of the certificate revocation list is incorrect Remedy Confirm whether the installed certificate revocation list is an X 509 version 2 certificate revocation list If the certificate revocation list is not correct erase the list by pressing 802 1X EAP Settings Erase CRL Erase on the Extension Card Settings screen If necessary refer to Installing a Certificate Revocation List on...

Page 69: ...ayed If the Extension Card Settings screen cannot be displayed or the ERR2 indicator is not lit there may be a problem with the hardware contact your local authorized Canon dealer If the ERR2 indicator is lit or flashes refer to the table below to confirm the status of the ERR2 indicator and resolve the problem ERR2 Indicator Status Cause Remedy Lit The firmware is not started Update the firmware ...

Page 70: ... Incorrect wireless LAN settings Refer to Error Messages on p 3 7 and Chapter 2 Using the Wireless LAN Board in a Network to confirm whether the wireless LAN settings are correct Status Cause Remedy Flashes once Unsupported EAP type received Set the EAP type of the access point to the EAP type set in 802 1X EAP Settings on p 2 20 Flashes twice Invalid certificate Refer to 802 1X EAP Settings on p ...

Page 71: ...ssages Display the error messages to confirm the content of errors Displaying Error Messages 1 Press Settings Registration Preferences External Interface Extension Card Settings 2 Press WLAN Card Information 3 Confirm the latest error message displayed in Latest Error Information ...

Page 72: ...sed by the access point is IEEE802 11a 5 GHz Remedy Use an access point that supports IEEE802 11b or IEEE802 11g Cause 6 Changes you have made to the SSID settings have not been saved to the Wireless LAN Board Remedy Refer to Enabling the Settings on p 2 31 to enable the SSID settings Select WPA WPA2 802 1X EAP Cause The encryption and authentication method of the access point corresponding to the...

Page 73: ...he encryption and authentication method set on the Security screen Remedy Confirm the following Whether the encryption and authentication settings are correct If 802 1X EAP WEP is not set set it See Selecting the Encryption and Authentication Method on p 2 10 Whether the same SSID as the SSID of the access point is set See Setting the SSID on p 2 8 Whether the access point settings are correct Set...

Page 74: ...t Cause A server certificate was not sent from the authentication server Remedy Confirm the settings of the authentication server and the access point Server cert issuer error Cause The root issuer in the authentication path of the server certificate sent from the authentication server did not match the root issuer of the root CA certificate Remedy Confirm the following Whether the root CA certifi...

Page 75: ...of the machine are correct See e Manual Settings Registration Whether the settings of the authentication server are correct Server cert revoked Cause The server certificate matched a certificate number in the certificate revocation list Remedy Confirm the settings of the authentication server and the access point No auth server reply Cause No user authentication response was received from the auth...

Page 76: ...PEAP Cause The EAP type of the authentication server is set to EAP TTLS PEAP but the EAP type of the machine is set to EAP TLS Remedy Confirm the following Whether the settings of the EAP type are correct If necessary select the appropriate EAP type on the EAP Type screen See If EAP TTLS or PEAP is set as the EAP type on p 2 20 The settings of the authentication server and the access point Select ...

Page 77: ... user authentication with MS CHAPv2 authentication failed because the authentication server responded with notification that the user account is disabled Remedy Confirm the following Whether the account and policy settings of the authentication server are correct If the account is disabled enable it Whether the user name is correct See If EAP TTLS or PEAP is set as the EAP type on p 2 20 MSCHAPv2 ...

Page 78: ...e the authentication server responded with notification that the user name or password is incorrect Remedy Confirm the following Whether the account exists on the authentication server If the account does not exist create it Whether the user name and the 802 1X password are correct See If EAP TTLS or PEAP is set as the EAP type on p 2 20 Cannot use GTC inner prot Cause GTC was selected as the inne...

Page 79: ...d policy settings of the authentication server are correct Whether the password settings for MS CHAPv2 are correct If necessary set to allow password change requests from the server See If EAP TTLS or PEAP is set as the EAP type on p 2 20 MSCHAPv2 new password er Cause When performing user authentication with MS CHAPv2 the authentication server responded with notification that the password has exp...

Page 80: ...Whether the date and time settings of the machine are correct See e Manual Settings Registration Obtain a valid wireless LAN card certificate re issued from a certificate authority and refer to Installing a Wireless LAN Card Certificate on p 2 16 to install the new wireless LAN card certificate WLAN card cert revoked Cause When performing authentication with EAP TLS authentication failed because t...

Page 81: ...ssword Cause A wireless LAN card private key is set for the wireless LAN card certificate but a password is not set Remedy Confirm the following Whether a password is set for the wireless LAN card private key See If EAP TLS is set as the EAP type on p 2 25 Whether the correct wireless LAN card private key is installed If necessary refer to Installing a Wireless LAN Card Private Key on p 2 18 to in...

Page 82: ...Network Connection and Printing Troubleshooting 3 18 Troubleshooting 3 ...

Page 83: ... and includes a list of network settings Network Settings Items 4 2 Confirming the Wireless LAN Channel 4 5 Initializing the Network Settings 4 6 Erasing the Security Settings 4 7 Importing Wireless LAN Settings 4 8 Updating the Firmware 4 9 Emergency Startup Mode 4 12 Specifications 4 14 Index 4 15 ...

Page 84: ...rd Report Yes on the Settings Registration screen Primary Network Setting Wireless LAN Item Setting Description Default Setting Primary Network Setting Standard Network Wireless LAN Standard Network Item Setting Description Default Setting SSID Settings Access Point Access point SSID lists NULL Display Enter SSID Access point SSID 32 characters maximum NULL Security Settings Security WPA WPA2 802 ...

Page 85: ...ULL TTLS PEAP Inner Protocol MSCHAPv2 PAP GTC MSCHAPv2 MSCHAPv2 Password Allow Change Reject Change Reject Change MSCHAPv2 New Password Password to use when a password change request is received from the server for user authentication using MS CHAPv2 64 characters maximum NULL WLAN Card Certificate Wireless LAN card certificate information issuer validation period Not Installed WLAN Card Private K...

Page 86: ...igits WEP Key 4 Hex 10 or 26 digits Select WEP Key WEP key indexes 1 to 4 1 802 11 Authentication Open System Shared Key Open System Save Parameter Save Parameter Save Save Wireless LAN Card Management Initialize Settings Values Initialize WLAN Off Initialize WLAN Off Erase Security Settings Erase Wireless LAN Off Erase Wireless LAN Off WLAN Card Information Latest Error Information Auto Set displ...

Page 87: ...in When using the Wireless LAN Board in the U S A channels 1 to 11 can be used and the region is displayed as US In the UK and other countries regions channels 1 to 13 can be used and the region is displayed as JP AT This section describes the procedure for confirming the region 1 Press WLAN Card Information on the Extension Card Settings screen 2 Confirm the code displayed under Region Code ...

Page 88: ...re them to their defaults If you perform this procedure the current wireless LAN connection will be lost NOTE The settings will be initialized after the machine is restarted For information on restarting the machine see the manual included with the machine 1 Press Wireless LAN Card Management on the Extension Card Settings screen 2 Press Initialize Settings Values select Initialize WLAN Off ...

Page 89: ...mation before disposing of the Wireless LAN Board If you perform this procedure the current wireless LAN connection will be lost NOTE These settings are enabled after the machine is restarted For information on restarting the machine see the manual included with the machine 1 Press Wireless LAN Card Management on the Extension Card Settings screen 2 Press Erase Security Settings select Erase Wirel...

Page 90: ...Importing Wireless LAN Settings 4 8 Appendix 4 Importing Wireless LAN Settings The Import Settings function is currently not supported ...

Page 91: ...ing select Standard Network The settings are enabled after the machine is restarted Connect the machine to your computer using a LAN cable Read the README file included with the firmware If the firmware update is not completed successfully due to a reason such as the power turning off during the update the Wireless LAN Board may start in the Adhoc mode For information on the Adhoc mode see Emergen...

Page 92: ...ternal Interface under Preferences click Extension Card Settings If the System Manager ID and password have been set a dialog box prompting you to enter the System Manager ID and password appears Enter the System Manager ID and password click OK 2 Click Wireless LAN Update Data ...

Page 93: ...te file click OK You can also enter the path to the file directly 4 When a confirmation message is displayed click OK A confirmation message is displayed three times IMPORTANT After the message indicating the firmware update is complete is displayed restart the machine ...

Page 94: ...t starts in its emergency startup mode The Wireless LAN Board displays the following characteristics when in the emergency startup mode Refer to Updating the Firmware on p 4 9 to update the firmware again Control Panel of the Machine A is displayed to the left of the displayed wireless LAN settings LED Indicators The ERR2 indicator flashes five times SSID Fixed to NB W1_ last 6 digits of MAC addre...

Page 95: ...ode when a computer and the machine can be connected using a LAN cable If necessary specify the channel by pressing Wireless LAN Settings Basic Settings Channel on the control panel of the machine After specifying the channel make sure to follow the procedure in Enabling the Settings on p 2 31 to save the settings If you do not save the settings the specified channel is not enabled ...

Page 96: ...s o l u ç a o5 0 6 A N A T E L E s t ee q u i p a me n t oo p e r ae mc a r á t e r s e c u n d á r i o i s t oé n ã ot e md i r e i t oa p r o t e ç ã oc o n t r ai n t e r f e r ê n c i ap r e j u d i c i a l me s mod ee s t a ç õ e s d ome s mo t i p o en ã op o d ec a u s a r i n t e r f e r ê n c i aas i s t e ma s o p e r a n d oe mc a r á t e r p r i má r i o R e s o l u ç a o5 0 6 A N A T ...

Page 97: ...reen is not displayed 3 5 ERR2 indicator 3 5 Importing Wireless LAN settings 4 8 Initializing the network settings 4 6 Installing a certificate and private key 2 13 Installing a certificate revocation list 2 15 Installing a root CA certificate 2 13 Installing a wireless LAN card certificate 2 16 Installing a wireless LAN card private key 2 18 L LED indicators 1 6 N Network connection and printing ...

Page 98: ...P settings 2 28 WPA WPA2 PSK settings 2 27 Selecting the encryption and authentication method 2 10 Setting the primary network to Wireless LAN 1 8 Setting the SSID 2 8 Specifications 4 14 System requirements 1 4 T Troubleshooting for specifying and saving network settings 3 2 List of error messages 3 2 U Updating the firmware 4 9 W WEP settings 2 28 WPA WPA2 PSK settings 2 27 ...

Page 99: ......

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Summary of Contents for Wireless LAN Board-B2

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Summary of Contents for Wireless LAN Board-B2

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