Canon VB-M600D Operation Manual Download Page 128

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S310 Working error in event service [err]

S311 Working error in external input/output service [err]

S312 Working error in timer service [err]

S410 Event service initialization error [crit]

S411 External input/output service initialization error [crit]

Description

cannot work event [%1] [%2] [%3] (S310)

Error number

Cause of error

Error information

Meaning

An error occurred while the event service was running.

Countermeasure

If the problem persists after rebooting, the camera is faulty. Arrange for servicing.

Description

cannot work extio [%1] [%2] [%3] (S311)

Error number

Cause of error

Error information

Meaning

An error occurred while the external input/output device service was running.

Countermeasure

If the problem persists after rebooting, the camera is faulty. Arrange for servicing.

Description

cannot work timer [%1] [%2] [%3] (S312)

Error number

Cause of error

Error information

Meaning

An internal error occurred in the timer service.

Countermeasure

If the problem persists after rebooting, the camera is faulty. Arrange for servicing.

Description

event initialization error [%1] [%2] (S410)

Error number

Cause of error

Meaning

An error occurred in the initialization of the event service.

Countermeasure

If the problem persists after rebooting, the camera is faulty. Arrange for servicing.

Description

extio initialization error [%1] [%2] (S411)

Error number

Cause of error

Meaning

An error occurred in the initialization of the external input/output device service.

Countermeasure

If the problem persists after rebooting, the camera is faulty. Arrange for servicing.

Summary of Contents for VB-M600D

Page 1: ...ENGLISH Network Camera Operation Guide Be sure to read this Operation Guide before using the network camera ...

Page 2: ...3 This document has been prepared with utmost attention to accuracy If you have any comment however please contact Canon sales representative 4 Canon shall assume no liability for any outcome of using this product regardless of Items 2 and 3 above Copyright Videos images or sounds recorded with your VB M700 600 may not be utilized or published without consent of copyright holders if any except in ...

Page 3: ... type of waste could have a possible impact on the environment and human health due to potentially hazardous substances that are generally associated with EEE Your cooperation in the correct disposal of this product will contribute to the effective usage of natural resources For more information about the recycling of this product please contact your local city office waste authority approved sche...

Page 4: ...ating Safety Precautions viii Safety Precautions ix Maintenance xi Chapter 1 Before Use VB M700F VB M600D VB M600VE Features 1 2 Camera Software 1 4 Installed Software 1 4 Bundled Software 1 4 Network Video Recording Software optional 1 5 User Support Tool 1 5 RM Lite See the Administrator s Manual 1 6 Operating Environment 1 8 VB Initial Setting Tool Camera Angle Setting Tool VB M700 600 Viewer A...

Page 5: ...gle Setting Tool 3 2 Connecting to the Camera 3 2 Connecting with a Camera List 3 3 Disconnecting from the Camera Shutting Down 3 4 Display Screen of Camera Angle Setting Tool 3 5 Setting the Camera Angle 3 6 Setting Focus and Exposure Compensation 3 7 Creating a Camera Specification File 3 8 Chapter 4 Top Page of the Camera Accessing the Top Page of the Camera 4 2 Accessing the Top Page of the Ca...

Page 6: ...cation Encryption 5 27 Memory Card SD Memory Card Operations and Settings 5 29 Reboot Item Setting Items Requiring Rebooting 5 31 Maintenance Viewing Event Logs and Current Settings and Performing Maintenance 5 32 Chapter 6 Admin Tools Admin Tools Overview 6 2 Admin Tools 6 2 Privacy Mask Setting Tool 6 2 Intelligent Function Setting Tool 6 2 Log Viewer 6 2 Accessing the Admin Tools 6 3 Launching ...

Page 7: ...Administrator 7 10 Magnifying Part of the Image Viewer PTZ 7 10 Opening Closing Control Items 7 11 Setting the Smart Shade Control 7 11 Setting the Focus 7 12 Setting the Exposure 7 12 Setting White Balance 7 13 Setting the Night Mode 7 14 Operating the External Device Output 7 14 Displaying Event Status 7 14 Chapter 8 Appendix SD Memory Card Access 8 2 Modifiers 8 4 Troubleshooting 8 6 List of Lo...

Page 8: ...cations Sections you should reference in this guide will be marked Installation Guide along with the name of the reference items VB M700F VB M600D VB M600VE Operation Guide This Document VBM6700OG_E pdf This document explains the initial camera settings Admin Tools settings viewer operations and troubleshooting etc This document is included in the Setup CD ROM Network Video Recording Software RM L...

Page 9: ...cause undesired operation Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with ...

Page 10: ...ing on the PC and network environment high precision video transmission cannot be guaranteed due to video delay or loss Canon will assume no liability for any accident or damage resulting from use of the VB M700 600 in the aforementioned devices or systems Caution Do not capture the sun halogen lamps and other very bright light sources or subjects Do not expose the camera to strong impact or vibra...

Page 11: ...e Using Camera Housing in the VB M700F Installation Guide to remove the protection plate See steps in Installing the Camera in the VB M600D VB M600VE Installation Guide to remove the dome case 2 Dampen a soft cloth with water or diluted neutral detergent and wipe away the grime gently 3 Wipe with a dry cloth 4 Reattach the protection plate front cover or dome case to its original position Periodic...

Page 12: ...xii ...

Page 13: ...Chapter 1 Before Use Camera Features Software Information Operating Environment and Precautions ...

Page 14: ...ion Configurable zoom focus settings Configurable pan tile rotation zoom focus settings Intelligent Functions that Enable a Wide Range of Detection The camera also boasts a wide array of intelligent functions including moving object detection abandoned object detection removed object detection camera tampering detection and volume detection Using detection results as a trigger the system can autom...

Page 15: ...ding Software RM Lite This product comes with the RM Lite Network Video Recording Software P 1 6 Images captured by up to four cameras can be recorded displayed in real time to enable small scale video monitoring Encrypted Communications This camera supports SSL TLS HTTPS in addition to IPsec Two Way Audio Full Duplex A microphone or speaker with an amplifier can be connected 1 to the camera to tr...

Page 16: ...iewer Bundled Software The bundled Setup CD ROM contains the VB Initial Setting Tool and the Camera Angle Setting Tool used when installing the camera and RM Lite Network Video Recording Software that records camera images to the PC hereafter RM Lite Install the software on a PC to use it VB Initial Setting Tool See Chapter 2 Initial Settings This tool performs initial settings for the camera P 2 ...

Page 17: ...ilar purposes User Support Tool A convenient tool can be installed for use on a PC Backup and Restore Tools The tools back up camera setting information to the PC Information from multiple cameras can be saved at the same time The tools can also restore information saved on the PC to the camera Important The VB M700F VB M600D VB M600VE cannot be used with Network Video Recording Software versions ...

Page 18: ...nd functions of RM Lite see the Administrator s Manual Type Overview License RM Lite Storage Server Up to four cameras can be registered to record video 1 license RM Lite Viewer Plays recorded video saved in the storage server and displays live images JPEG H 264 captured by the camera Up to four cameras can be registered for the viewer 1 license Supported cameras VB M700F VB M600D VB M600VE VB M40...

Page 19: ... Viewer JPEG Receives audio from the camera one way communication RM Lite Viewer JPEG H 264 Transmits receives audio two way communication Audio from the microphone connected to the camera can be listened to from the viewer speaker Microphone Sold separately VB M700F VB M600D VB M600VE JPEG Audio Speaker Network VB M700 600 Viewer Audio can be transmitted received between the camera and viewer Mic...

Page 20: ... a language pack from the internet If your computing environment is not internet enabled after a moment the package will be installed without the language pack The language pack is not required for operation RM Lite For more operating environment details refer to Operating Environment in the Administrator s Manual Operating Environment CPU Intel Core 2 Duo 2 0GHz or more Operating Systems Windows ...

Page 21: ...2008 the security level for Internet sites and intranet sites on Internet Explorer is set to High by default Thus when accessing the VB M700 600 Viewer or the camera s Setting Page a content block dialog box appears and the page fails to display correctly To correct this problem follow the procedure below to register the top page as a trusted site The following dialog box appears The Trusted sites...

Page 22: ...Host Name Admin Viewer and Admin Tools will not start when IE ESC Internet Explorer Enhanced Security Configuration is enabled in Windows Server 2008 Before using the tools register about internet and the host name for the connected camera in the Internet Explorer local intranet and trusted sites lists 3 If selected clear the Require server verification https for all sites in this zone checkbox 4 ...

Page 23: ...s on Use with Windows Vista Windows 7 The following restrictions apply when the camera is used with Windows Vista or Windows 7 RM Lite For more important information on the RM Lite operating environment see the Administrator s Manual 1 Open Control Panel and click Hardware and Sound 2 Click Sound 3 When the Audio Service Not Running message appears click Yes 4 The Sound dialog box appears Click th...

Page 24: ...1 12 ...

Page 25: ...Chapter 2 Initial Settings Preparing the Camera for Use Initial Setting Tool Installation Initial Settings ...

Page 26: ...g Tool to set the camera angle via PC operation Installing the Camera Angle Setting Tool P 2 4 Chapter 3 Camera Angle Setting Tool Configuring the Camera from the Setting Page The setting page lets you configure basic camera settings network operations user registration and access restrictions Configure the necessary settings Chapter 5 Setting Page Using Admin Tools Admin Tools let you leverage ma...

Page 27: ...e correctly see the error message and log message information in Chapter 8 Appendix Log messages can be viewed in Tool P 5 32 in the setting page or the Admin Tools Log Viewer P 6 15 Chapter 8 Appendix Important Before starting operations make sure that the setting page and Admin Tools settings are functioning correctly ...

Page 28: ...ol to perform angle adjustments when installing the camera 1 After confirming that all other applications have been closed click Start menu Computer 2 Double click the CD ROM icon that appears Applications folder AngleInstall exe When installation is complete an icon will appear on the desktop Installing the Necessary Software 1 Insert the bundled Setup CD ROM into the PC s CD ROM drive and follow...

Page 29: ...m Administrator for the appropriate IP address subnet mask and gateway address Performing Initial Settings for the Camera 1 Connect the camera and PC to the network and turn on the camera Connecting the Camera in the Installation Guide 2 Launch the VB Initial Setting Tool Important The camera will stop issuing IP address assignment requests 20 minutes after it is turned on and the VB Initial Setti...

Page 30: ...hapter 8 Appendix Checking the Camera Image 1 Click to select the camera s MAC address which will be checked and then click Settings 2 This will launch the web browser and display the top page of the camera Click VB Viewer Important The camera image cannot be checked until the network settings in the PC are configured for the IP address and subnet that are set in the camera Do not change the camer...

Page 31: ...Chapter 3 Camera Angle Setting Tool Camera Angle Setting Method Creating a Camera Specification File to Manage Multiple Cameras ...

Page 32: ...View Livescope Camera Angle Setting Tool from the Start menu Connecting to the Camera The Camera Angle Setting Tool is not connected when the camera starts Connect to the camera through the following operations The Connection settings dialog box will appear Host Name Enter the host name or IP address of the camera P 2 5 Setting the Camera Angle Important The Camera Angle Setting Tool is bundled fo...

Page 33: ...layed and the camera angle can be set Connecting with a Camera List The following explains the operations for loading a camera specification file into the Camera Angle Setting Tool and using the camera list to connect to cameras See Creating a Camera Specification File P 3 8 for information on how to create a camera specification file Loading a Camera Specification File The Select Camera dialog bo...

Page 34: ...list select the camera to connect to and click Connect Connecting to the Next Camera on the List Click Next to disconnect the camera currently connected and connect to the next camera on the list Note In Detailed Information information for the camera selected in the camera list is diplayed Disconnecting from the Camera Shutting Down Camera list 1 Click Disconnect from the File menu to disconnect ...

Page 35: ...eration The camera angle cannot be changed to positions with no dotted lines 4 Pan button Control the camera s pan operation 5 Tilt button Control the camera s tilt operation 6 Rotation button Control the camera s rotation operation 7 Rotation slider You can click on the slider or drag the knob to control the camera s rotation operation 8 Zoom button The button to operate the zoom ratio 9 Zoom sli...

Page 36: ...ation assist Operation assist correction takes about 1 minute to complete A f Focus You can control the focus A g Exposure Compensation You can control the exposure Setting the Camera Angle You can operate pan tilt rotation and zoom operations in VB M600D VB M600VE to set a desired camera angle VB M700F allows zoom operation only Set Using the Operation Buttons and Sliders Click each of the Pan Ti...

Page 37: ...r and near buttons Clicking One shot AF will use autofocus to focus on a subject and then stop in manual focus Fixed at Infinity You can set the focus so that it is fixed near infinity Note One shot AF may not focus properly on the following subjects After rebooting the camera it is recommended that you check whether the camera is focusing correctly Focus ranges rough guide are shown in the table ...

Page 38: ...The camera s host name or IP address Port Number The camera s HTTP port factory default setting is 80 Administrator User Name The camera s administrator user name factory default setting is root Administrator Password The camera s administrator password factory default setting is camera SSL Communications SSL communications 1 No SSL communications 0 factory default setting is 0 Registered Name Hos...

Page 39: ...b VB M600D 192 168 100 3 80 root camera3 0 2Fa VB M600D 192 168 100 4 80 root camera4 0 2Fb VB M600D 192 168 100 5 80 root camera5 0 3Fa VB M700F 192 168 100 6 80 root camera6 0 R VB M600VE 192 168 100 7 443 root camera7 0 Important Enter the actual administrator passwords in the camera specification file Handle the camera specification file with sufficient care If the camera specification file in...

Page 40: ...3 10 ...

Page 41: ...Chapter 4 Top Page of the Camera Accessing the Setting Page Admin Tools and Viewer Certificate Registration ...

Page 42: ... VB Viewer Link Accessing the Setting Menu To specify detailed camera settings click 2 to proceed to the Setting Menu For more details on the Setting Menu see Chapter 5 Setting Page Accessing the Admin Tools To use Admin Tools click 3 to proceed to the top page of Admin Tools For more details on Admin Tools see Chapter 6 Admin Tools Accessing the Top Page of the Camera 1 Launch the web browser 2 E...

Page 43: ...nistrator account for the camera Admin Viewer VB Viewer Important To ensure system security be sure to change the administrator password Do not forget the new password If the Administrator and an authorized user share the VB Viewer on the same PC it is strongly recommended that the Remember my credentials checkbox be cleared If the wrong user name or password is entered you cannot connect to the c...

Page 44: ...ed Certificate folder The Certificate dialog box will appear Note PCs configured after July 17 2011 will display the following window You can continue certificate registration without issue 1 Select Place all certificates in the following store 2 Click Browse select Trusted Publishers and click OK 3 Click Next When certificate registration is complete a message The import was successful will appea...

Page 45: ...E mail Notification Settings Image Server Audio Server and HTTP Server Settings Settings Related to Events User Registration Authorities and Access Restriction Settings IPsec Settings HTTP Communication Encryption SSL TLS Settings SD Memory Card Operations and Displaying Information Settings for Items Requiring Rebooting Maintenance Displaying Log and Setting Information Rebooting Factory Default ...

Page 46: ... buffer volume detection external device input timer and sound clip upload P 5 19 Access Control Authorized user account user authorities host access restriction settings P 5 22 IPsec IPsec settings P 5 24 SSL TLS Certificate creation administrative settings and encrypted communication settings P 5 27 Memory Card SD memory card operations and information display P 5 29 Reboot Item Setting items th...

Page 47: ... blue Click Apply to make the new setting effective Click Clear to restore the previous setting Setting Changes Requiring Rebooting Items that require the camera to be rebooted in order to change settings are flagged with an orange mark When any item accompanied by an orange mark is changed the Apply shown at the top right and bottom right of each setting page changes to Apply and reboot Click App...

Page 48: ...f any item to display a detailed explanation of that setting item Important Do not change the settings of one camera with multiple setting pages opened at the same time Do not use the Back or Forward buttons in the web browser to navigate between setting pages The changed settings may return to the original settings or unwanted setting changes may be applied ...

Page 49: ... 1 enter a fixed IP address 3 Subnet Mask If Manual is specified in 1 enter the designated subnet mask values for each network 4 IPv4 Default Gateway Address Enter an appropriate value if Manual is specified in 1 Be sure to set when connecting the camera to a different subnet from that of the viewer Network Setting Administrator Password LAN IP Address DNS etc The following can be set here Adminis...

Page 50: ...ettings must be set in advance Contact your System Administrator for the DNS server settings If the name server address 1 is unavailable the name server address 2 will be accessed However the name server address 2 must be set in advance Important Contact your System Administrator for the IPv4 Address Subnet Mask and IPv4 Default Gateway Address The camera s IP address cannot be set to an IP addres...

Page 51: ...etting information can be referenced by the SNMP manager 4 Administration Function Name Set the camera name used for administration Setting information can be referenced by the SNMP manager If left blank VB M700 will be used by default for VB M700F and VB M600 will be used by default for VB M600D VB M600VE 5 Installation Location Set information regarding the installation location of this camera S...

Page 52: ...he camera will synchronize time with NTP broadcasts received from the NTP server Synchronize with computer time The camera will synchronize with the date and time of the computer currently accessing the camera The time zone will also be selected automatically 3 Time Zone Select from the list the appropriate time difference from the Greenwich Mean Time Note If Synchronize with computer time is sele...

Page 53: ...evels from 1 8 to 1 8000 When capturing a moving subject selecting a higher shutter speed can reduce blurry image capture 2 Exposure Compensation The exposure compensation when the camera starts can be set in the range of 3 to 3 To brighten the image set a positive value To darken the image set a negative value 3 Metering Mode Set the metering mode when the camera starts Center Weighted The entire...

Page 54: ...hich Day Mode and Night Mode will be switched Select Darker Slightly Darker Standard Slightly Brighter or Brighter Select Darker if you want to capture video in color as much as possible Select Brighter to reduce noise Note that this mode switches to black white sooner 3 Response sec Set the time in seconds needed for judgment on switching between Day Mode and Night Mode Select 5 10 20 30 or 60 Th...

Page 55: ...vice 1 2 External Output Device 1 2 Device Name for external input device external output device Be sure to enter each device name in order to identify the corresponding external device being connected Enter Device Name alphanumeric characters using up to 15 characters ASCII characters space or printable characters excluding the double quotation mark Note The external device name set here will be ...

Page 56: ...d in 1 select a desired quality from 1 to 5 total 5 levels for H 264 video transmission Greater values have higher quality 4 Video Size Select 320 x 240 640 x 480 or 1280 x 960 for the size of video transmitted 5 Frame Rate fps Select 10 15 or 30 fps for the frame rate of video transmitted Video Setting Image Size Quality and Frame Rate The following can be set here Initial Camera Settings Set to ...

Page 57: ...P 5 9 7 Position of text display Select the position of text display from Upper left Upper right Lower left or Lower right 8 Text string display If Display designated string is selected in 6 Text display set a text string up to 15 alphanumeric characters to be displayed over images 9 Color of text Select Black Blue Cyan Green Yellow Red Magenta or White for the color of text to be displayed over t...

Page 58: ...e proxy server using up to 63 characters 5 Proxy Port Enter the port number of the proxy server factory default setting is 80 6 Proxy User Name Proxy Password Enter the user name and password of the proxy server The authentication method is BASIC authentication 7 Parameter query string Enter the parameter using up to 127 characters Parameters can be specified using the character P 8 4 8 HTTP Uploa...

Page 59: ...is created first and then the image is uploaded using the file name hour minute second ms jpg Example 20080123 112122000 jpg Loop Images are loaded with a file name numbered up to the value set in Maximum Number of Loops Example 0000 jpg 0001 jpg User Setting Images are uploaded according to the file naming method specified in Subdirectory Name to Create and File Name to Create Maximum Number of L...

Page 60: ...o the authentication method used by the SMTP server to send to User Name Password POP Server If POP before SMTP is selected as the e mail authentication mode enter the user name and password as well as the host name or IP address of the POP server required for authentication User Name Password If SMTP AUTH is selected as the e mail authentication method enter the user name and password required fo...

Page 61: ...lume Set the volume of input for the microphone connected to the camera in the range of 1 to 100 The greater the value the larger the input volume becomes 3 Voice Activity Detection If Enable is selected the audio transmission is stopped temporarily when no audio is output This way the load of the applicable network can be reduced 4 Audio Reception from Viewer If Enable is selected the audio recei...

Page 62: ...on the characteristics of the microphone used If Input Volume or Echo Canceller settings are changed after setting volume detection check the detection setting again Send audio from the RM Lite Viewer to output audio from the audio output terminal of the camera Audio cannot be sent from the VB Viewer or the Admin Viewer P 1 7 Connect a speaker with amplifier to the camera Audio Input Output Termin...

Page 63: ...g to their settings upon an ON event 6 OFF Event Operation Select the operation to be performed upon an OFF event If Enable is selected 7 Upload and 8 E mail Notification will be executed according to their settings upon an OFF event 7 Upload Select the upload operation to be performed If Enable is selected upload is performed when a volume detection event occurs To use this function the General U...

Page 64: ...e e mail notification operation to be performed If Enable is selected e mail notification will be performed when an external device input event occurs provided that the event is set to Enable To use this function the E mail Notification sub menu must also be set from the Upload menu P 5 16 7 Audio Playback at ON Event Select the audio playback operation to be performed upon an ON event If Enable i...

Page 65: ...ail notification operation to be performed If Enable is selected e mail notification is performed when a timer event occurs To use this function the E mail Notification sub menu must also be set from the Upload menu P 5 16 Sound Clip Upload 1 Browse File Specify the audio file you want to register as the sound clip and then click Add 2 Sound Clip Name Set a name for the audio file to be registered...

Page 66: ...permit for each user Note Authorized users have higher authorities than guest users For details see Chapter 7 User Authorities and Camera Control Privileges P 7 2 IPv4 Host Access Restrictions 1 Apply Host Access Restrictions Set IPv4 host access restrictions to Disable or Enable 2 Default Policy If IPv4 host access restrictions are applied select Authorize Access or Prohibit Access for the defaul...

Page 67: ...t Access for the default policy 3 Prefix Prefix Length Create a list of permitted hosts and restricted hosts and set IPv6 address access for each host to Yes or No You can specify the prefix length and set access restriction by network or host If access is prohibited access to all ports is restricted Important To prohibit access via a proxy server in HTTP connection a proxy server address must be ...

Page 68: ...ting is 480 IPsec Set Auto Key Exchange IPsec Sets 1 to 5 are available and you can specify IPsec settings for one communication device for each IPsec Set 1 IPsec Set Set IPsec Set to Disable Enable in IPv4 or Enable in IPv6 2 IPsec Mode Set IPsec mode to Tunnel Mode or Transport Mode 3 Destination IPv4 Address Destination IPv6 Address Enter the IP address of the connection destination 4 Source IP...

Page 69: ...lgorithm to A g SA ESP SPI inbound must be set 8 SA ESP Encryption Algorithm Set the ESP encryption algorithm to AES 3DES DES or NULL according to the encryption algorithm supported by the device to connect to Normally AES or 3DES is recommended 9 SA ESP Authentication Algorithm Set the ESP authentication algorithm to HMAC_SHA1_96 HMAC_MD5_96 or No Authentication according to the authentication al...

Page 70: ...H SPI outbound Set the SA SPI value for outbound Set a desired value in the range of 256 to 4294967295 A l SA AH Authentication Key inbound Set the SA authentication key for inbound If HMAC_SHA1_96 or HMAC_MD5_96 was selected in A h set a 160 bit or 128 bit hexadecimal respectively S q SA AH SPI inbound Set the SA SPI value for inbound Set a desired value in the range of 256 to 4294967295 Since th...

Page 71: ...Note Generating a certificate signing request takes time so it is recommended that you stop video transmission and upload processes 2 Display Certificate Signing Request Details Click Exec to view the details of the certificate signing request 3 Install Server Certificate Perform this operation to install a server certificate Click Browse to select the certificate file for installation then click ...

Page 72: ...e effect after rebooting Encrypted Communications 1 SSL Communications Set SSL communications to Disable or Enable The setting will take effect after rebooting However if no certificate is installed SSL communications cannot be changed to Enable Note It may take 15 minutes or more to generate an SSL key If SSL communications are used video transmission performance drops Depending on the type of th...

Page 73: ...tions unmount status 3 Delete Images Click Exec to delete images from the SD memory card During deletion an indicator will appear to the right of Exec Note It may take 10 minutes or more to delete images from the SD memory card Deleting images takes time so it is recommended that you stop video transmission and upload processes 4 Recreate Image Management Information Click Exec to recreate the ima...

Page 74: ... not consistent with saved image files Image management information must be recreated 4 Image Saving Displays whether or not images can be saved to the SD memory card Can Save Indicates that images can be saved to the SD memory card Cannot Save Indicates that images cannot be saved to the SD memory card This status may be caused when the SD memory card is not mounted the image file count upper lim...

Page 75: ...y disable camera connection from the active web browser a dialog box appears and alerts the user Click OK to apply the new setting Depending on the new setting it may not be possible to connect to the camera again after rebooting If this happens a candidate URI for reconnecting the camera will appear if available Try the URI displayed to reconnect the camera If you cannot connect to the camera thr...

Page 76: ...ote It is recommended that you write down all current setting values before restoring factory default settings in Restore Settings P 8 23 The camera can be restored to factory default settings using the reset switch as well Note however that this will reset all camera settings to factory default settings except for date and time P 8 22 Maintenance Viewing Event Logs and Current Settings and Perfor...

Page 77: ...Chapter 6 Admin Tools Privacy Mask Setting Intelligent Function Setting Viewing Logs ...

Page 78: ...uploads notify the viewer record a log etc if a change has occurred in the captured image due to movement of a subject By setting the conditions you can let the camera detect events such as abandoned object removed object camera tampering etc You can view the image on the camera while setting the position and size of the detection area detection conditions etc Log Viewer This viewer shows the logs...

Page 79: ...f the Admin Tools is launched an authentication window is shown Enter a user name and password Note The first time you launch any of the Admin Tools wait about 5 to 10 seconds until the software is downloaded to your PC From then on launching will be quicker Also when accessing via SSL encrypted communication download time will take longer about 20 to 30 seconds None of the Admin Tools can be laun...

Page 80: ...s control is effective when the image is dark due to backlight 4 Obtain release Camera Control button This button is used to obtain release the camera control privileges For details see Obtaining Camera Control Privileges P 7 6 If camera control privileges have not yet been obtained elsewhere such as in the Admin Viewer the control privileges will be obtained the moment the Privacy Mask Setting To...

Page 81: ...and Size Set left and upper edge width and height of the privacy mask A f 3 Preview settings Reflect the settings specified under Privacy Mask Position and Size in the image display area and registered privacy mask display area A g Restore settings Clear the settings you have specified on the screen of the tool and restore the settings saved in the camera A h Save settings Save the privacy mask se...

Page 82: ...ote Select a disabled privacy mask and click Quick change to enable it How to Delete Select the privacy mask area you want to delete and click Delete The privacy mask area that was saved in the camera is deleted 4 Confirm privacy mask areas Important Intelligent functions will not detect set privacy mask areas Privacy masks are applied to all images transmitted from the camera live video uploaded ...

Page 83: ...serve your needs Intelligent Function Setting Tool Admin Viewer RM Lite Viewer Camera E mail notification Network Video recording on storage server Upload to FTP server HTTP server Volume Moving object Camera tampering Abandoned object Removed object Moving Object Detection Detect moving objects This function can be used to detect visitors or suspicious individuals Moving object detection is trigg...

Page 84: ...valuables Removed object detection is triggered when an object is removed from the detection area for a specified duration Background initialization Removed Object Detection Occurrence Specified duration elapsed Camera Tampering Detection Detect when the capture is being obstructed This function can be used to detect when the camera orientation is changed or the image display is obstructed with sp...

Page 85: ... launched 5 Focus Focus can be operated if the control privileges have been obtained Focus operations are the same as in the Admin Viewer For details see Setting the Focus P 7 12 6 Smart Shade Control Smart shade control can be operated if the control privileges have been obtained Smart shade control operations are the same as in the Admin Viewer For details see Setting the Smart Shade Control P 7...

Page 86: ...settings in the camera After the detection settings have been specified be sure to save the settings in the camera by clicking Save settings Flow of Intelligent Function Setting The intelligent functions are set according to the procedure below For details on the setting method see each setting page When you click Add in the Detection Setting List the New Detection Settings dialog box is displayed...

Page 87: ...The color selected here becomes the display color of the detection area in the image display area 6 Check the detection result Important Notes on intelligent function settings and operation When setting intelligent function do an actual detection test to confirm that detection will be performed correctly When the brightness of the entire screen suddenly changes the detection may be delayed for up ...

Page 88: ...ected E mail Notification checkbox When selected e mail notification is performed at the timing set in 1 E mail Notification must be set in advance under Upload in the Setting page P 5 16 Upload checkbox When selected upload is performed at the timing set in 1 General upload must be set in advance under Upload in the Setting page P 5 14 3 Specify the audio playback timing Audio Playback at ON Even...

Page 89: ...1 second in the center of the image display area allowing specification of the settings while checking the size ratio Any moving objects detected are shown with contour lines If a moving object is smaller than Object Size its contour lines are white If the moving object is larger than Object Size its contour lines take on the same color as the detection area indicating that detection mode has been...

Page 90: ... is changed for an area larger than Change Ratio contour lines take on the same color as the detection area indicating that detected mode has been triggered to ON Note Right click on the Intelligent Function Setting Tool display screen to display the menu There the following functions can be used Copy detection area Copy the detection area of the detection setting selected Paste detection area Pas...

Page 91: ...from where log files are loaded is shown From the camera s internal memory Camera Internal memory From an SD memory card Camera SD card From files saved to a PC File name 8 Copy Copy to the clipboard logs that you have selected on the log display area 9 Select all Select all the logs that are shown in the log display area A q Show all logs checkbox When selected all logs including those without a ...

Page 92: ...lay them Note Log Viewer only has a log viewing function and logs cannot be deleted Downloading Log Files When Log Viewer is launched the latest log files will be downloaded and displayed automatically To download a new log file list click Download A Download dialog box is shown where you can select Internal memory or SD Card as a download source When the list has been downloaded a dialog box show...

Page 93: ...ng conditions and click Apply filter to show only the logs matching the specified conditions Log Type Select the Specify type or Specify code checkbox to filter logs by type If you don t want to filter logs by type select Not specified Specify type Specify the log level Select Error Warning or Information for the level of logs to be shown Specify log output module Select Application HTTP Server or...

Page 94: ...6 18 ...

Page 95: ...Viewer Differences between the Admin Viewer and the VB Viewer User Authorities and Camera Control Privileges Viewer Startup and Operation Camera Control and Obtaining Camera Control Privileges Admin Viewer Operation and Settings ...

Page 96: ...r Users with camera control authority can use this viewer You can set the applicable options to enable disable authentication etc User Authorities and Camera Control Privileges User authorities and their relative camera control privileges are specified as follows Changing The Administrator can change the privileges of Authorized Users and Guest Users P 5 22 The four authorities that can be set for...

Page 97: ... another instance of the Admin Viewer launched by an Authorized User The Administrator can retain the camera control privileges but doing so prevents authorized users from obtaining camera control privileges After viewing the necessary information the Administrator should always close the viewer or click Obtain release Camera Control to release the control privileges The Admin Viewer launched by t...

Page 98: ...n launching the Admin Tools Launching the Viewer Important The Canon Inc Certificate must be registered on a PC that is using the Admin Viewer Refer to Certificate Registration in Chapter 4 Top Page of the Camera P 4 4 to register the certificate included in the Setup CD ROM This Operation Guide explains relevant operations based on the IP address 192 168 100 1 factory default setting You must ent...

Page 99: ...in release Camera Control button This button is used to obtain release the camera control privileges A q BLC Back Light Compensation button This button turns on off backlight compensation This control is effective when the image is dark due to backlight A a Get a Snapshot button A still image from the moment of clicking is displayed in a new window A s Viewer PTZ button The viewer PTZ panel is dis...

Page 100: ...in a new window A a Information Field Information messages warning messages and error messages are shown to the user Obtaining Camera Control Privileges The camera cannot be controlled by multiple users simultaneously Only the user with the control privileges can control the camera To perform backlight compensation camera control you must obtain control privileges first How to Operate Click the Ob...

Page 101: ...om Actual Pixels 160x120 320x240 640x480 1280x960 or Fit to Window Actual Pixels displays the video at the size at which it is being captured Fit to Window displays the video at the maximum size possible in the web browser window Note When the VB Viewer is launched the image size set for the camera is applied When the Admin Viewer is launched for the first time the camera settings are applied but ...

Page 102: ...l Event Display Displays the event display panel Admin Viewer only You can move any panel by clicking the title bar and dragging it to the desired position Getting a Snapshot Captures a still image from live images and displays it in a new window You can also save still images Click Get a Snapshot button at the moment you want to capture a still image A new window will open showing a still image f...

Page 103: ...dio Receiver will be displayed in the information bar of the web browser Install the add on Displaying Information Viewer information warning messages etc are shown Information Message An information message is indicated by a blue icon and appears when a camera operation has been successful Help messages on various buttons pull down lists etc and frame rate and other information from the camera ar...

Page 104: ...iew frame yellow occupying the entire image Adjusting the Preview Frame Size Drag the preview frame line to make the frame smaller and a magnified view of the image in the frame will be shown in the image display area The preview frame turns blue when you drag it Note The aspect ratio of the preview frame is always 3 4 The Viewer PTZ uses digital zoom so the higher the digital zoom ratio the lower...

Page 105: ...ximum Number of Clients and Maximum Connection Time sec under Image Server in the Setting page Therefore depending on the settings the image may not display or will display for a certain amount of time only In such cases see The image is not displayed in the Viewer PTZ panel The image disappears from the Viewer PTZ panel under Troubleshooting in Chapter 8 Appendix and confirm the settings To retur...

Page 106: ...e mode see the setting page P 5 9 2 Exposure Compensation When Auto Auto Flickerless or Auto Shutter priority AE is selected for the exposure mode the exposure compensation value desired can be selected from seven levels 3 to 3 using the applicable button To darken the image select a negative value To brighten the image select a positive value 3 Metering Mode When Auto Auto Flickerless or Auto Shu...

Page 107: ...ens the image 6 Gain If Manual is selected for the exposure mode set a desired gain value Moving the slider to the left decreases the gain sensitivity to brightness and darkens the image Moving the slider to the right increases the gain and brightens the image Setting White Balance Select Auto Light Source or Lock for white balance 1 Auto The white balance is adjusted automatically 2 Light Source ...

Page 108: ...nction 1 External Device Input When a contact input signal is received from an external device input will be turned ON and an icon will be displayed Example Input1 Input OFF Input2 Input ON Important Since the light source selection options are based on representative characteristics proper colors may not be achieved depending on the applicable light source In this case use the One shot WB functio...

Page 109: ...en P 6 11 If names are entered in Detection Setting Name in Intelligent Function Setting Tools P 6 11 Setting 1 to Setting 15 will be displayed with the corresponding name Example Setting 1 Image Detection status ON Other settings Image Detection status OFF Note The icon signifying Detection mode will be displayed for a maximum of five minutes except for Moving Object Detection 3 Intelligent Funct...

Page 110: ...7 16 ...

Page 111: ...Chapter 8 Appendix SD Memory Card Access Modifiers Troubleshooting List of Log Messages List of Viewer Messages Restore Settings List of Factory Default Settings Index ...

Page 112: ...t bundled to access the camera s IP address FTP Software Settings Address Camera IP address factory default setting 192 168 100 1 User ID Adminstrator user ID factory default setting root Password Administrator password factory default setting camera SD Memory Card Directory Configuration The SD memory card is mounted as the directory name CANON under mnt card in the camera s internal memory Subdi...

Page 113: ...ved in all subdirectories is reached you cannot save to the SD memory card In this case use FTP software to download to a PC Delete JPEG images no longer needed Log Files Log files are saved in Camera s IP address mnt card CANON LOG with the file names MSG and MSG 1 to MSG 5 MSG is the latest log Log files can be downloaded to a PC using FTP software but you can use the Log Viewer in Admin Tools a...

Page 114: ...2 173 Intelligent Function Detection Setting 13 174 Intelligent Function Detection Setting 14 175 Intelligent Function Detection Setting 15 N Reason for capture character string External input device name alphanumeric characters Intelligent Function Detection Setting 1 15 NULL external input device name alphanumeric characters not yet set volume detection timer event or test X Width of image Numbe...

Page 115: ...cified below HTTP Upload P 5 14 Parameter query string All modifiers can be used FTP Upload P 5 15 Subdirectory Name to Create Only the modifiers y m d w H h n can be used File Name to Create Only the modifiers y m d w H M S s n can be used E mail Notification P 5 16 Message Body All modifiers can be used ...

Page 116: ...ich the camera is connected is set up correctly In particular check if the IP address subnet mask and default gateway address are set within the ranges supported by the applicable network If you have changed the IP address the new address will not become effective until the camera is rebooted Check if the correct URI camera IP address is entered in your web browser P 4 2 P 5 31 P 7 4 The Admin Too...

Page 117: ...ct to the Admin Viewer as an Authorized User you cannot control the camera unless the administrator releases camera control Consult the Administrator P 7 2 The viewer gets disconnected Check the network and PC for abnormality Reboot the PC and connect again You forgot your password You can initialize all settings of the camera excluding date and time using the reset switch P 8 21 The administrator...

Page 118: ...ing Warning 2xx Non operational error notice Warning 1xx Error external to the system info Information 0xx Information on normal operation Description 1 webview W001 1 Starting or stopping Meaning wvhttp server webview has started or stopped Description 1 2 host Host user User prio Priority W030 1 W WebView session V Session less video client N Session less event client 2 Connect Disconnect Meanin...

Page 119: ...d W111 Meaning The camera was accessed from a host from which access is prohibited Description stream buffer recovered W130 Meaning Image buffer for stream recording has recovered Description camera operation discarded W210 Meaning Camera operation requested was discarded Description stream buffer overflowed W230 Meaning The image buffer for the stream recording overflowed and images were discarde...

Page 120: ...r A122 Meaning The upload destination could not be connected due to a reason other than A120 and A121 Description ftp http mode invalid uploader set none forcibly A134 Meaning The upload mode setting is invalid The upload function was forcibly disabled Description ftp port pasv mode invalid uploader set pasv forcibly A135 Meaning The PORT PASV mode setting in connection with FTP upload is invalid ...

Page 121: ... usage size Countermeasure Adjust the image quality image size and frame rate for upload Description event queue is full A274 Meaning Event buffer for upload overflowed Countermeasure Make adjustments to reduce the number of event occurrences Description buffer queue is full A275 Meaning Image buffer for upload overflowed Countermeasure Make adjustments to reduce the number of event occurrences Al...

Page 122: ... 43 specification of unsupported codec 45 specification of unpermitted user level 47 too many clients 49 or invalid operation mode 4a Countermeasure 41 Check user name password or user list used when connecting 42 Check playtime or maximum connection time settings used when connecting 43 Reconnect or restart 45 Use supported client software 47 Check user level used when connecting 49 Check client ...

Page 123: ...rror number Meaning An audio device error was detected Countermeasure If the error is not reset automatically arrange for servicing Description audio device initialization error 1 B401 1 Error number Meaning The audio device could not be initialized The audio server stops Countermeasure If the problem persists after rebooting the camera is faulty Arrange for servicing Description audio initializat...

Page 124: ...very of the video input system was detected Countermeasure Change image size or Q value or decrease data size for each JPEG image Description cannot work intelligent 1 2 3 V320 1 Error number 2 Cause of error 3 Error information Meaning An internal error occurred in intelligent service Countermeasure If the problem persists after rebooting the camera is faulty Arrange for servicing Description pse...

Page 125: ...after rebooting the camera is faulty Arrange for servicing Description video 1 fatal error 2 V403 1 Video number 2 Error number Meaning The video input function was stopped because an error that does not permit recovery of the video input system was detected Countermeasure If the problem persists after rebooting the camera is faulty Arrange for servicing Description intelligent initialization erro...

Page 126: ...termeasure implementation process equivalent to ftpd 2 User Name 3 IP address Meaning A wrong password was specified in user authentification Description mod_haccess c XXX host 1 access denied H145 1 IP address Meaning Connection was denied due to access limitation imposed on the host Description a request for 1 timed out after writing d seconds H201 1 Request URI d 360 Timeout time Meaning Discon...

Page 127: ...Meaning The timer service was shut down Description ssl succeeded to 1 certificate S070 1 generate load delete restore Meaning A certificate was generated loaded deleted restored Countermeasure None Description serviceman call S240 Meaning A camera error occurred Countermeasure Camera needs to be serviced Description Can t update system settings S306 Meaning An error generated while the system was...

Page 128: ... running Countermeasure If the problem persists after rebooting the camera is faulty Arrange for servicing Description cannot work timer 1 2 3 S312 1 Error number 2 Cause of error 3 Error information Meaning An internal error occurred in the timer service Countermeasure If the problem persists after rebooting the camera is faulty Arrange for servicing Description event initialization error 1 2 S41...

Page 129: ...ra is faulty Arrange for servicing Description timer working error 1 S413 1 Error number Meaning An error occurred while the timer service was running Countermeasure If the problem persists after rebooting the camera is faulty Arrange for servicing Description FAN rotation speed is less than 150rpm S501 Meaning The camera s internal fan has stopped or RPM has dropped significantly Countermeasure C...

Page 130: ...address etc The camera is busy The connection limit was exceeded Failed to get camera control privileges The request for camera control privileges was denied because the camera was being used by the Admin Viewer etc Failed to establish audio connection Connection for audio reception failed You are not connected to the camera An attempt was made to operate the camera when the camera was not connect...

Page 131: ...twork In this case press the reset switch at the back of the camera For dome case removal see the VB M600D VB M600VE Installation Guide There is no on off switch on the camera Turn the camera on and off by plugging in or unplugging LAN cable PoE power supply AC adapter or external power plug The reset switch is located in a recessed area Push the switch using the tip of a slender object such as a ...

Page 132: ...ay address etc Accordingly you can no longer operate the camera from the PC you were using to connect to the camera before When initializing the camera use the VB Initial Setting Tool installed in your PC to set an IP address appropriate for the environment in which the camera is used See Performing Initial Settings for the Camera P 2 5 Reset Switch VB M700F VB M600D Reset Switch VB M600VE Reset S...

Page 133: ...v4 Address Subnet Mask IPv4 Default Gateway Address IPv6 IPv6 Auto IPv6 Address Manual Prefix Length IPv6 Default Gateway Address IPv6 Address Auto DNS Name Server Address 1 Name Server Address 2 Host Name Host Name Registration with DDNS SNMP SNMP Community Name Administrator Contact Information Administration Function Name Installation Location Auto 1500 Manual 192 168 100 1 255 255 255 0 Enable...

Page 134: ...era Settings Intelligent Function Information JPEG Image Quality 160 x 120 Image Quality 320 x 240 Image Quality 640 x 480 Image Quality 1280 x 960 Image Size Image Transmission Maximum Frame Rate Image Transmission Image Size Upload H 264 Bit rate Control Video Quality Target Bit Rate kbps Video Size Frame Rate fps On screen display Date display Position of date display Format of date display Tim...

Page 135: ...SV Mode File Upload Path File Naming Subdirectory Name to Create File Name to Create Maximum Number of Loops E mail Notification Notification Mail Server Name Mail Server Port Sender From Recipient To Authentication User Name Password POP Server Subject Message Body Upload Disabled Notification Only with HTTP 80 Image data upload with FTP Enable YYMMDDHHMMSSms image jpg 0 Text Only 25 None Item Se...

Page 136: ... IP Address Image Buffer Frame Rate Pre event Buffer number of image frames Post event Buffer number of image frames Volume Detection Volume Detection Event Detection Criteria Reference Volume Level Detect Criteria Duration sec ON Event Operation OFF Event Operation Upload E mail Notification External Device Input External Device Input Event External Device Input 1 ON OFF Input Inversion ON Event ...

Page 137: ...t Count Timer Event Setting 3 Start Time Repeat Setting Repeat Interval Repeat Count Timer Event Setting4 Start Time Repeat Setting Repeat Interval Repeat Count Upload E mail Notification Sound Clip Upload 1 Browse File Sound Clip Name Sound Clip Upload 2 Browse File Sound Clip Name Sound Clip Upload 3 Browse File Sound Clip Name Disable Disable Disable Disable Disable Disable Disable 50 Disable 0...

Page 138: ...uthorize 05 32 Authorize 06 32 Authorize 07 32 Authorize 08 32 Authorize 09 32 Authorize 10 32 Authorize 11 32 Authorize 12 32 Authorize 13 32 Authorize 14 32 Authorize 15 32 Authorize 16 32 Authorize 17 32 Authorize 18 32 Authorize 19 32 Authorize 20 32 Authorize IPv6 Host Access Restrictions Apply Host Access Restrictions Default Policy Prefix Prefix Length Disable Authorize Access 01 128 Yes 02...

Page 139: ...curity Gateway IPv6 Address Destination Subnet Mask Length Destination Prefix Length IKE Pre Shared Key SA ESP Encryption Algorithm SA ESP Authentication Algorithm SA ESP Encryption Key outbound SA ESP Authentication Key outbound SA ESP SPI outbound SA ESP Encryption Key inbound SA ESP Authentication Key inbound SA ESP SPI inbound SA AH Authentication Algorithm SA AH Authentication Key outbound SA...

Page 140: ...SPI inbound IPsec Set 3 IPsec Set IPsec Mode Destination IPv4 Address Destination IPv6 Address Source IPv4 Address Sender IPv6 Address Security Protocol Security Gateway IPv4 Address Security Gateway IPv6 Address Destination Subnet Mask Length Destination Prefix Length IKE Pre Shared Key SA ESP Encryption Algorithm SA ESP Authentication Algorithm SA ESP Encryption Key outbound SA ESP Authenticatio...

Page 141: ...IPv6 Address Security Protocol Security Gateway IPv4 Address Security Gateway IPv6 Address Destination Subnet Mask Length Destination Prefix Length IKE Pre Shared Key SA ESP Encryption Algorithm SA ESP Authentication Algorithm SA ESP Encryption Key outbound SA ESP Authentication Key outbound SA ESP SPI outbound SA ESP Encryption Key inbound SA ESP Authentication Key inbound SA ESP SPI inbound SA A...

Page 142: ...ering Detection 6 14 Certificate Management 5 27 Certificate Registration 4 4 Control Privileges 7 6 D Date and Time 5 8 Day Mode 5 10 7 14 Day Night 5 10 Default Gateway Address 5 5 Detection Area 6 12 Detection Criteria 5 19 6 11 6 13 Detection Type 6 7 Device Name 5 11 DHCP 2 5 5 5 Digest Authentication 5 18 Display Screen Size 7 7 DNS 5 6 E Echo Canceller 5 17 E mail Notification 5 16 Encrypte...

Page 143: ...5 32 M MAC Address 2 5 Maintenance 5 32 Maximum Frame Rate 5 12 Maximum Packet Size 5 5 Message Error Message 8 20 Information Message 8 20 Warning Message 8 20 Metering Mode 5 9 7 12 Modifiers 8 4 Mount 5 29 Moving Object Detection 6 13 N Name Server Address 5 6 Network Address Subnet 5 22 Network Settings 5 5 Night Mode 7 14 NTP Server 5 8 O ON OFF Input Inversion 5 20 One shot AF 7 12 One shot ...

Page 144: ...t Bit Rate 5 12 Tilt 3 6 Time 5 8 Time Zone 5 8 Timer 5 20 Top Page 4 2 Troubleshooting 8 6 U Upload 5 14 User Account 5 22 User Authentication 4 3 7 3 User Authority 5 22 7 2 User List 5 22 User Name 2 5 V VB Initial Setting Tool 2 4 VB Viewer 7 6 Video Quality 5 12 Video Size 7 5 7 6 Viewer Admin Viewer 7 5 7 10 RM Lite Viewer 1 6 VB Viewer 7 6 Viewer PTZ 7 10 Voice Activity Detection 5 17 Volum...

Page 145: ...owloon Hong Kong CANON AUSTRALIA PTY LTD 1 Thomas Holt Drive North Ryde Sydney N S W 2113 Australia CANON EUROPA N V Bovenkerkerweg 59 61 P O Box 2262 1185 XB Amstelveen The Netherlands CANON EUROPE LTD 3 The Square Stockley Park Uxbridge Middlesex UB11 1ET United Kingdom CANON FRANCE SAS 17 quai du Président Paul Doumer 92414 Courbevoie France CANON UK LTD Woodhatch Reigate Surrey RH2 8BF United ...

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