Canon TS9500 Series Online Manual Download Page 505

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List of Support Code for Error

Support code appears on the touch screen and your computer screen when errors occur.

A "support code" is an error number, and appears along with an error message.

When an error occurs, check the support code displayed on the touch screen and computer screen and take
the appropriate action in response.

Support Code Appears on Touch Screen and Computer Screen

•

1000 to 1ZZZ

1001 1002

1013

1240 1270

1309 1310

1403 1405

140B 1410 1411 1412 1413 1414

1551 1552

1684

168C

1701 1730 1731

1830 1850 1851 1855 1856 1857

1871 1874

1890

•

2000 to 2ZZZ

2110

2113 2114 2120 2123 2500

2700 2801 2802 2803

•

3000 to 3ZZZ

3402 3403 3404 3405 3406 3407

3408 340A 340B 340C 340D 340E

3410 3411 3412 3413 3438 3439

3440 3441 3442 3443 3444 3445

3446 3447

•

4000 to 4ZZZ

4100

4103

4104 495A

505

Summary of Contents for TS9500 Series

Page 1: ...TS9500 series Online Manual English ...

Page 2: ...o LAN Connection 70 Printing Network Settings 71 Reconfiguration Method of LAN Connection Reconfiguration Method of Wi Fi Connection 77 IJ Network Device Setup Utility Windows 79 IJ Network Device Setup Utility 80 Starting Up IJ Network Device Setup Utility 81 Diagnosing and Repairing Network Settings 82 Performing Changing Network Settings 83 Canon IJ Network Device Setup Utility Screen 84 Perfor...

Page 3: ...als 130 Loading Originals on Platen 131 Loading Documents in the ADF Auto Document Feeder 133 Loading Based on Use 135 Supported Originals 138 Inserting the Memory Card 140 Before Inserting the Memory Card 141 Inserting the Memory Card 143 Removing the Memory Card 145 Replacing Ink Tanks 146 Replacing Ink Tanks 147 Checking Ink Status on the Touch Screen 152 Ink Tips 153 If Printing Is Faint or Un...

Page 4: ...and Their Use 202 Main Components 203 Front View 204 Rear View 207 Inside View 208 Operation Panel 209 Power Supply 210 Checking that Power Is On 211 Turning the Printer On and Off 212 Checking the Power Plug Power Cord 214 Unplugging the Printer 215 Using the Operation Panel 216 Changing Settings 221 Changing Printer Settings from Your Computer Windows 222 Changing the Print Options 223 Registeri...

Page 5: ... 262 Unsupported Media Types 264 Handling Paper 265 Printing 266 Printing from Computer 267 Printing from Application Software Windows Printer Driver 268 Basic Printing Setup 269 Paper Settings on the Printer Driver and the Printer Media Type 273 Paper Settings on the Printer Driver and the Printer Paper Size 275 Various Printing Methods 277 Setting a Page Size and Orientation 278 Setting the Numb...

Page 6: ...alling the MP Drivers 337 Printing Using Canon Application Software 338 Printing Using a Web Service 339 Printing from Smartphone Tablet 340 Printing Scanning with Wireless Direct 341 Printing Photo Data 346 Printing Photographs Saved on Memory Card 347 Setting Items for Photo Printing Using Operation Panel 352 Disc Label Printing 355 Copying Label Side of Disc 356 Printing Photo from Memory Card ...

Page 7: ...Find Printer on Check Printer Settings Screen During Wi Fi Setup Windows Checking Power Status 425 Cannot Find Printer on Check Printer Settings Screen During Wi Fi Setup Windows Checking PC Network Connection 426 Cannot Find Printer on Check Printer Settings Screen During Wi Fi Setup Windows Checking Printer s Wi Fi Settings 427 Cannot Find Printer on Check Printer Settings Screen During Wi Fi Se...

Page 8: ...ion Problems 444 Printer Suddenly Stopped Working for Some Reason 445 Network Key Password Unknown 450 Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings 452 Other Network Problems 454 Checking Network Information 455 Restoring to Factory Defaults 458 Problems while Printing Scanning from Smartphone Tablet 459 Cannot Print Scan from Smartphone Tablet 460 Printing Pro...

Page 9: ...ivers Installation Windows 497 Updating MP Drivers in Network Environment Windows 499 Errors and Messages 500 An Error Occurs 501 Message Support Code Appears 502 List of Support Code for Error 505 List of Support Code for Error Paper Jams 507 1300 508 1303 510 1304 511 1313 512 Paper Is Jammed inside Printer 513 Removing Jammed Paper from Rear Side 516 1000 520 1003 521 1200 522 1401 523 1600 524...

Page 10: ...5012 535 5100 536 5200 537 5B00 538 6000 539 C000 540 ...

Page 11: ...Using Online Manual Operating Environment Symbols Used in This Document Touch enabled Device Users Windows Printing Online Manual Trademarks and Licenses Screenshots in This Manual 11 ...

Page 12: ...sonal injury or property damage caused by incorrect operation of the equipment These must be observed for safe operation Important Instructions including important information that must be observed to avoid damage and injury or improper use of the product Be sure to read these instructions Note Instructions including notes for operation and additional explanations Basics Instructions explaining ba...

Page 13: ...ows For touch actions you need to replace right click in this document with the action set on the operating system For example if the action is set to press and hold on your operating system replace right click with press and hold 13 ...

Page 14: ...iliates in the USA and or other countries Note The formal name of Windows Vista is Microsoft Windows Vista operating system Copyright c 2003 2015 Apple Inc All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of...

Page 15: ...s indicated by a copyright notice that is included in or attached to the work an example is provided in the Appendix below Derivative Works shall mean any work whether in Source or Object form that is based on or derived from the Work and for which the editorial revisions annotations elaborations or other modifications represent as a whole an original work of authorship For the purposes of this Li...

Page 16: ... excluding those notices that do not pertain to any part of the Derivative Works and 4 If the Work includes a NOTICE text file as part of its distribution then any Derivative Works that You distribute must include a readable copy of the attribution notices contained within such NOTICE file excluding those notices that do not pertain to any part of the Derivative Works in at least one of the follow...

Page 17: ...g such obligations You may act only on Your own behalf and on Your sole responsibility not on behalf of any other Contributor and only if You agree to indemnify defend and hold each Contributor harmless for any liability incurred by or claims asserted against such Contributor by reason of your accepting any such warranty or additional liability END OF TERMS AND CONDITIONS Part 1 CMU UCD copyright ...

Page 18: ...mbridge Broadband Ltd copyright notice BSD Portions of this code are copyright c 2001 2003 Cambridge Broadband Ltd All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Re...

Page 19: ...TS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Part 5 Sparta Inc copyright notice BSD Copyright c 2003 2012 Sparta Inc All rights reserved Redistribution and use in source and binary forms with...

Page 20: ...ECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Part 7 ...

Page 21: ... DISCLAIMED IN NO EVENT SHALL APPLE OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISI...

Page 22: ...s in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution Neither the name of Adobe Systems Incorporated nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PRO...

Page 23: ...copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions The above copyright notice and this permission notice s...

Page 24: ...ight notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution Neither the name of the University nor the names of its contributors may be used to endorse or promote products derived from this soft...

Page 25: ...ifications in commercial products We disclaim all warranties covering The FreeType Project and assume no liability related to The FreeType Project Finally many people asked us for a preferred form for a credit disclaimer to use in compliance with this license We thus encourage you to use the following text Portions of this software are copyright year The FreeType Project www freetype org All right...

Page 26: ...l copies of source files o Redistribution in binary form must provide a disclaimer that states that the software is based in part of the work of the FreeType Team in the distribution documentation We also encourage you to put an URL to the FreeType web page in your documentation though this isn t mandatory These conditions apply to any software derived from or based on the FreeType Project not jus...

Page 27: ...ute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE WARRANTIES ...

Page 28: ...T HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF...

Page 29: ...Basic Operation Printing Photos from a Computer Printing Photos from a Smartphone Tablet Copying Printing Photos from Memory Card Printing a Disc Label from a Computer Copying a Disc Label 29 ...

Page 30: ...int photos with Easy PhotoPrint Editor 1 Open rear tray cover A Pull straight up and fold back paper support B 2 Open the feed slot cover C 3 Slide right paper guide D to open both paper guides 4 Load photo paper in portrait orientation WITH PRINT SIDE FACING UP 30 ...

Page 31: ...ght paper guide D to align with both sides of paper stack 6 Close feed slot cover C gently After closing the feed slot cover the paper setting confirmation screen for the rear tray appears on the touch screen 31 ...

Page 32: ...o open the operation panel before printing If the operation panel is close the printer does not start printing 9 Start Easy PhotoPrint Editor For Windows The procedure below is for a computer running the Windows 10 operating system From the Start menu select All apps Canon Utilities Easy PhotoPrint Editor For macOS From the Go menu in Finder select Application and double click the Canon Utilities ...

Page 33: ...os J you want to print and select Open K For Windows To select two or more photos at a time click photos while pressing the Ctrl key For macOS To select two or more photos at a time click photos while pressing the command key 13 Specify number of copies and other options under Print Settings L 33 ...

Page 34: ...hoto disables the number of copies setting specified for each photo When unchecked the previous settings for each copy are re enabled for specifying the number of copies is also re enabled 14 Start printing For Windows Click Print M For macOS Click Next When the Print dialog appears specify your model name paper and other options and then click Print Note Easy PhotoPrint Editor lets you easily cre...

Page 35: ...wnload Canon PRINT Inkjet SELPHY see below Print Easily from a Smartphone or Tablet with Canon PRINT Inkjet SELPHY 1 Open rear tray cover A Pull straight up and fold back paper support B 2 Open the feed slot cover C 3 Slide right paper guide D to open both paper guides 4 Load photo paper in portrait orientation WITH PRINT SIDE FACING UP 35 ...

Page 36: ...ght paper guide D to align with both sides of paper stack 6 Close feed slot cover C gently After closing the feed slot cover the paper setting confirmation screen for the rear tray appears on the touch screen 36 ...

Page 37: ...per output tray F and paper output support G Be sure to open the operation panel before printing If the operation panel is close the printer does not start printing 9 Start Canon PRINT Inkjet SELPHY from your smartphone tablet 10 Select Photo Print on Canon PRINT Inkjet SELPHY The list of photos saved on your smartphone tablet is displayed 11 Select a photo You can also select multiple photos at o...

Page 38: ...13 Select Print 38 ...

Page 39: ...per loaded in the cassette 1 Pull out the cassette A from the printer 2 Slide paper guides B in front and C on right to open guides 3 Load plain paper in portrait orientation WITH PRINT SIDE FACING DOWN 4 Align paper guides B in front and C on right with paper length and width 39 ...

Page 40: ...e printer the paper setting confirmation screen for the cassette appears on the touch screen 6 If page size on touch screen matches size of paper loaded in cassette select Yes If not select Change to change the setting in accordance with the size of the loaded paper 40 ...

Page 41: ...t F Be sure to open the operation panel before printing If the operation panel is close the printer does not start printing 8 Select Copy G on HOME screen 9 Select Standard copy 10 Open document cover H 11 Load original WITH SIDE TO COPY FACING DOWN and align it with alignment mark I 41 ...

Page 42: ...py two or more documents continuously load them in the ADF Auto Document Feeder Loading Documents in the ADF Auto Document Feeder 12 Close the document cover 13 Check paper settings and tap Black J or Color K 42 ...

Page 43: ...Important Do not open the document cover until copying is complete Note Your printer is equipped with many other convenient copy features Copying 43 ...

Page 44: ... to print photos on a memory card 1 Open rear tray cover A Pull straight up and fold back paper support B 2 Open the feed slot cover C 3 Slide right paper guide D to open both paper guides 4 Load photo paper in portrait orientation WITH PRINT SIDE FACING UP 44 ...

Page 45: ...ght paper guide D to align with both sides of paper stack 6 Close feed slot cover C gently After closing the feed slot cover the paper setting confirmation screen for the rear tray appears on the touch screen 45 ...

Page 46: ...ccordance with the size and type of the loaded paper 8 Open operation panel E and then pull out paper output tray F and paper output support G Be sure to open the operation panel before printing If the operation panel is close the printer does not start printing 9 Insert the memory card The figure below shows the SD SDHC SDXC memory card as an example 46 ...

Page 47: ...Card 10 Flick right and left through the photos H and select one 11 Check paper settings and tap Color I Important Do not remove the memory card during printing Data on the memory card may be damaged Note Your printer is equipped with many other convenient photo print features Printing Photo Data 47 ...

Page 48: ...r 1 Start Easy PhotoPrint Editor For Windows The procedure below is for a computer running the Windows 10 operating system From the Start menu select All apps Canon Utilities Easy PhotoPrint Editor For macOS From the Go menu in Finder select Application and double click the Canon Utilities folder the Easy PhotoPrint Editor folder and then the Easy PhotoPrint Editor icon 2 Click Disc Labels icon A ...

Page 49: ...om computer and select folder with photos you want to print 6 Click photos F you want to print and select Open G 7 Edit disc label and select Next H You can change the background or add texts Easy PhotoPrint Editor Guide 49 ...

Page 50: ...ttings J For Windows Specify the number of copies your printer name and other options For macOS Specify the number of copies and other options 10 Start printing For Windows Click Print K For macOS Click Next When the Print dialog appears specify your model name and other options and then click Print 50 ...

Page 51: ...age prompting you to load printable disc appears on printer s touch screen remove cassette from printer and then detach multi purpose tray from back of cassette Insert the removed cassette back into the printer 51 ...

Page 52: ...letely press it down 13 Place printable disc on multi purpose tray 1 WITH PRINT SIDE FACING UP place printable disc and press it against lock M at bottom 2 While pressing down lock with printable disc insert top of printable disc into slits N 52 ...

Page 53: ...ntal direction until arrow on multi purpose tray guide is approximately aligned with arrow on multi purpose tray 16 Select OK on printer s touch screen The multi purpose tray is drawn into the printer and printing will start 17 After printing is complete pull multi purpose tray from printer to remove it 53 ...

Page 54: ...ng down lock M take out printable disc from slits N on multi purpose tray and remove it Note Easy PhotoPrint Editor enables you to print photos onto the disc label with various layouts Easy PhotoPrint Editor Guide 54 ...

Page 55: ... disc BD DVD CD etc and print it onto a printable disc 1 Select Copy A on the HOME screen 2 Select Disc label B 3 Check message and select OK 4 Specify the print area of the printable disc as necessary Select Outer circle or Inner circle C specify the print area then select OK D 55 ...

Page 56: ...ct Bleed proof Blurring may be reduced by printing with less ink 6 Open the document cover F 7 Load copy source BD DVD CD etc WITH ITS LABEL SIDE DOWN on platen 8 Close the document cover 9 Select OK on the touch screen 10 Open operation panel G until horizontal 56 ...

Page 57: ...or Color I A message prompting you to load the printable disc is displayed 12 Remove cassette from printer and then detach multi purpose tray from back of cassette Insert the removed cassette back into the printer 57 ...

Page 58: ...letely press it down 14 Place printable disc on multi purpose tray 1 WITH PRINT SIDE FACING UP place printable disc and press it against lock K at bottom 2 While pressing down lock with printable disc insert top of printable disc into slits L 58 ...

Page 59: ... multi purpose tray guide is approximately aligned with arrow on multi purpose tray 17 Select OK on the touch screen The multi purpose tray is drawn into the printer and copying will start Important Do not open the document cover until copying is complete 18 After copying is complete pull multi purpose tray from printer to remove it 59 ...

Page 60: ...19 While pressing down lock K take out printable disc from slits L on multi purpose tray and remove it Note Your printer is equipped with many other disc label print features Disc Label Printing 60 ...

Page 61: ...r with Wireless Direct Internet connection from the printer becomes unavailable In that case web services for the printer cannot be used If you connect a device connected to the Internet via a wireless router to the printer that is in the Wireless Direct the connection between the device and wireless router will be disabled In that case the connection of the device may switch to a mobile data conn...

Page 62: ...ce Setup Utility IJ Network Device Setup Utility checks or diagnoses the settings of the printer and those of computer and restores the status of them if anything is wrong with network connection Select either link below to download IJ Network Device Setup Utility Checking Printer Connection Status Using IJ Network Device Setup Utility Performing Changing Network Settings Windows For Windows you c...

Page 63: ...Notice Restriction See below for details Restrictions on network settings Restrictions Notices when printing using web service Notice for Web Service Printing 63 ...

Page 64: ...e the security protocol for your device to something other than WEP and TKIP or change the setting to something other than IEEE802 11n only The connection between your device and the wireless router will be temporarily disabled while the setting is changed Do not proceed to the next screen of this guide until setup is complete For office use consult your network administrator Note that if you conn...

Page 65: ...figure settings again Devices connected to the printer using Wireless Direct cannot communicate with each other Firmware updates for the printer are not available while using Wireless Direct When a device has been connected to the printer without using a wireless router and you want to set it up again using the same connection method disconnect it first Disable the connection between the device an...

Page 66: ...ult Network Settings Detect Same Printer Name Connects to Another Computer via LAN Changes from USB to LAN Connection Printing Network Settings Reconfiguration Method of LAN Connection Reconfiguration Method of Wi Fi Connection 66 ...

Page 67: ...15 minutes Enable disable Bonjour Enable Service name Canon TS9500 series LPR protocol setting Enable RAW protocol Enable LLMNR Enable PictBridge communication Enable Wired LAN DRX setting Enable XX represents alphanumeric characters Default value depends on printer To check value use operation panel LAN settings Wireless Direct Defaults Item Default Network SSID device name DIRECT abXX TS9500seri...

Page 68: ...om and XX represents last two digits of printer s MAC address The value is specified when the printer is turned on for the first time 2 The password is specified automatically when the printer is turned on for the first time 68 ...

Page 69: ...printer names appear with the MAC address added at the end or as the printer name specified by Bonjour Check identifiers such as the MAC address the printer name specified by Bonjour and the printer s serial number to select the printer from among those that appear Note Serial number may not appear on result screen Check the printer s MAC address and the serial number by one of the following metho...

Page 70: ...Windows To add a computer to connect to the printer on a LAN or to change from USB to LAN connection perform setup using the Setup CD ROM or from the web page For macOS To connect an additional computer to the printer via LAN or to change from USB to LAN connection perform setup from the web page 70 ...

Page 71: ...details 7 Check message and select Yes 8 Check message and select ON or OFF The printer starts printing the network setting information The following information on the printer s network setting is printed out Some setting values are not displayed depending on the printer settings Item Num ber Item Description Setting 1 Product Information Product information 1 1 Product Name Product name XXXXXXXX...

Page 72: ...d WPA PSK WPA2 PSK 3 2 11 TCP IPv4 TCP IPv4 Enable 3 2 12 IP Address IP address XXX XXX XXX XXX 3 2 13 Subnet Mask Subnet mask XXX XXX XXX XXX 3 2 14 Default Gateway Default gateway XXX XXX XXX XXX 3 2 15 TCP IPv6 TCP IPv6 Enable Disable 3 2 16 Link Local Address Link local address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 2 17 Link Local Prefix Length Link local prefix length XXX 3 2 18 Stateless...

Page 73: ...e 3 2 34 Security Protocol Security method ESP ESP AH AH 3 3 Wireless Direct Operation mode for Wireless Direct Enable Disable 3 3 1 MAC Address MAC address XX XX XX XX XX XX 3 3 2 Connection Connection status Active Inactive 3 3 3 SSID SSID Wireless Direct network name SSID 3 3 4 Password Password Wireless Direct password 10 alphanumeric characters 3 3 5 Channel Channel 3 3 3 6 Encryption Encrypt...

Page 74: ...XXX XXXX XXXX XXXX XXXX XXXX 4 9 Link Local Prefix Length Link local prefix length XXX 4 10 Stateless Address1 Stateless address 1 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 4 11 Stateless Prefix Length1 Stateless prefix length 1 XXX 4 12 Stateless Address2 Stateless address 2 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 4 13 Stateless Prefix Length2 Stateless prefix length 2 XXX 4 14 Stateless Address3 S...

Page 75: ... to 32 alphanumeric characters 5 4 WSD Printing WSD printing setting Enable Disable 5 5 WSD Timeout Timeout 1 5 10 15 20 min 5 6 LPD Printing LPD printing setting Enable Disable 5 7 RAW Printing RAW printing setting Enable Disable 5 9 Bonjour Bonjour setting Enable Disable 5 10 Bonjour Service Name Bonjour service name Bonjour service name Up to 52 alphanumeric characters 5 11 LLMNR LLMNR setting ...

Page 76: ...tooth settings 6 1 Bluetooth Setting Bluetooth Enable Disable 6 3 Bluetooth Device Ad dress Bluetooth device ad dress of the printer XXXXXXXX 6 5 Bluetooth Device Name Bluetooth device name of the printer XXXXXXXX 7 Printer Log Service Printer log service 7 1 Unsent Usage Logs Number of unsent us age logs 0 to 200 7 2 Usage Log Last Sent Last date when usage log was sent XXXXXXXX 7 3 Point Service...

Page 77: ... on the Network Settings screen on IJ Network Device Setup Utility For details refer to Performing Changing Wi Fi Settings or Performing Changing Wired LAN Connection Ethernet Cable Settings For macOS Redo setup from the web page Reconfiguration Method of Wi Fi Connection Follow either procedure below to change Wi Fi connection method infrastructure or Wireless Direct For Windows Redo setup using ...

Page 78: ...4 If message saying setup is completed appears select OK For macOS Redo setup from the web page 78 ...

Page 79: ...Windows IJ Network Device Setup Utility Starting Up IJ Network Device Setup Utility Diagnosing and Repairing Network Settings Performing Changing Network Settings List of Models Which Does Not Support Diagnosis and Repair Function 79 ...

Page 80: ...tion IJ Network Device Setup Utility repairs the status of the printer and computer Not available for some models Important Depending on the printer you are using an administrator password is already specified for the printer at the time of purchase When you change the network settings authentication by the administrator password is required For details Administrator Password For improving securit...

Page 81: ...en select the Search charm and search for IJ Network Device Setup Utility In Windows 7 or Windows Vista click Start and select All Programs Canon Utilities IJ Network Device Setup Utility and then IJ Network Device Setup Utility When you start up IJ Network Device Setup Utility a message appears Check the message and select Yes The screen below appears Select Diagnose and Repair or Printer Network...

Page 82: ...on Follow the procedure below 1 Start up IJ Network Device Setup Utility 2 Check the displayed message and select Yes 3 Select Diagnose and Repair on the displayed screen Perform operations following the instructions on the screen Note This function checks the following items whether the computer is connected to the router whether a web page on the Internet can be viewed whether the printer can be...

Page 83: ...Performing Changing Network Settings Canon IJ Network Device Setup Utility Screen Performing Network Settings 83 ...

Page 84: ...of detected printer The icon below appears on the left if the printer cannot be used Appears when the printer requires setup or has not been configured Appears when the IP address is duplicated to another printer Appears when you cannot communicate with the printer Note If a printer you want to use is not detected try to set the criteria for printer search Setting Criteria for Printer Search Searc...

Page 85: ...p Note If USB is selected from the pulldown menu on the toolbar is displayed E Location Displays the printer location if it is registered Nothing is displayed if the printer status is Requires Setup Note If USB is selected from the pulldown menu on the toolbar nothing is displayed Assigning Printer Information F Connection Method Displays printer connection method wired LAN Wi Fi or USB Note If US...

Page 86: ...lldown menu on the toolbar nothing is displayed The printer with Requires Setup displayed on Status is not displayed Assigning Printer Information J IPv6 On appears when an IPv6 address is assigned for the printer Note If USB is selected from the pulldown menu on the toolbar is displayed K Displays the printer status and operation guides Selecting a printer from the printer list displays its curre...

Page 87: ...tects printers Note This item has the same function as Update in the View menu C Stops detecting printers Note This item has the same function as Cancel in the View menu D Switches the printer list IPv4 IPv6 or USB printers Note This item has the same function as Switch View in the View menu You can also display the USB connected printer list Not available for some models In this case select USB E...

Page 88: ...Performing Network Settings Performing Changing Wired LAN Connection Ethernet Cable Settings Performing Changing Wi Fi Settings Assigning Printer Information 88 ...

Page 89: ...the printer with Wired LAN displayed on Connection Method and Available displayed on Status to perform settings You can perform settings for a printer with Available not displayed on Status via USB connection To perform setup for a USB connected printer select USB from the pulldown menu on the toolbar and select the printer to perform change settings 5 Select Network Settings on Printer Settings m...

Page 90: ... use an IP address automatically assigned by a DHCP server DHCP server functionality must be enabled on your router C Use next IP address Select this option if no DHCP server functionality is available in your setup where you use the printer or you want to use a fixed IP address Enter the IP address subnet mask and default gateway IPv6 settings Note If USB is selected from the pulldown menu on the...

Page 91: ...are using C Use Manual Address Select this option if no DHCP server functionality is available in your setup where you use the printer or you want to use a fixed IP address Enter the IP address and IP address prefix length Note This setting item is not available depending on the printer you are using D Use DHCPv6 Select when you obtain an IP address using DHCPv6 Note This setting item is not avail...

Page 92: ...3 Select Printer Network Setup on the displayed screen Detected printers are listed 4 Select printer to perform change settings from printer list Select the printer with Wi Fi displayed on Connection Method and Available or Requires Setup displayed on Status to perform settings You can perform settings for a printer with Available or Requires Setup not displayed on Status via USB connection To per...

Page 93: ... Fi with a wireless router Direct Connects the printer to wireless communication devices smartphone or tablet without a wireless router Note If Direct is selected all items are displayed in a gray out status and you cannot perform any settings In addition you cannot connect to Internet from your computer depending on your operating environment B Network Name SSID The network name SSID of the Wi Fi...

Page 94: ... used over the Wi Fi IPv4 settings Note The setting items below are available only when Infrastructure is selected for Network Type If Direct is selected all items are displayed in a gray out status and you cannot perform any settings A Use IPv4 address Always selected displayed in a gray out state B Get IP address automatically Select this option to use an IP address automatically assigned by a D...

Page 95: ...6 environment B Use Stateless Address Select when you use an IP address assigned automatically Use a router compatible with IPv6 Note This setting item is not available depending on the printer you are using C Use Manual Address Select this option if no DHCP server functionality is available in your setup where you use the printer or you want to use a fixed IP address Enter the IP address and IP a...

Page 96: ...Note This setting item is not available depending on the printer you are using 8 Click Set 96 ...

Page 97: ... Yes 3 Select Printer Network Setup on the displayed screen Detected printers are listed 4 Select printer to assign location name and device name Select the printer with Available displayed on Status 5 Select Detailed Printer Settings on Printer Settings menu The Confirm Printer Password screen appears For more on the password refer to Administrator Password 6 Enter password and click OK The Detai...

Page 98: ...nction of IJ Network Device Setup Utility G4000 series PRO 500 series PRO 1000 series MB2100 series MB2700 series MB5100 series MB5400 series iB4000 series PRO 520 PRO 540 PRO 540S PRO 560 PRO 560S PRO 2000 PRO 4000 PRO 4000S PRO 6000 PRO 6000S TS9000 series TS8000 series TS6000 series TS5000 series MG3000 series E470 series 98 ...

Page 99: ...Handling Paper Originals Ink Tanks Multi purpose Tray Memory Card etc Loading Paper Placing Multi purpose Tray Loading Originals Inserting the Memory Card Replacing Ink Tanks 99 ...

Page 100: ...Loading Paper Paper Sources Loading Paper in the Rear Tray Loading Paper in the Cassette Loading Envelopes in Rear Tray 100 ...

Page 101: ...zed plain paper in the cassette Note When printing select the correct page size and media type If you select the wrong page size or media type the printer may feed paper from the wrong paper source or may not print with the proper print quality For details on how to load paper in each paper source see below Loading Paper in the Rear Tray Loading Paper in the Cassette Loading Envelopes in Rear Tray...

Page 102: ...this printer see Supported Media Types 1 Prepare paper Align the edges of paper If paper is curled flatten it Note Align the edges of paper neatly before loading Loading paper without aligning the edges may cause paper jams If paper is curled hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat For details on how to flatten curled paper see...

Page 103: ...3 Open the feed slot cover C 4 Slide right paper guide D to open both paper guides 5 Load paper stack in portrait orientation WITH PRINT SIDE FACING UP 103 ...

Page 104: ...er guides too hard against the paper The paper may not be fed properly Important Always load paper in portrait orientation E Loading paper in landscape orientation F can cause paper jams Note Do not load sheets of paper higher than the load limit mark G 7 Close feed slot cover C gently 104 ...

Page 105: ... If page size and media type on touch screen match size and type of paper loaded in rear tray select Yes If not select Change to change the settings in accordance with the size and type of the loaded paper 9 Open operation panel H and then pull out paper output tray I and paper output support J Be sure to open the operation panel before printing If the operation panel is close the printer does not...

Page 106: ...r quality or scratches on the printed surface If you notice blurring or uneven colors increase the print quality setting and try printing again To prevent incorrect printing this printer has a function that detects whether the settings for the paper loaded on the rear tray matches the paper settings Before printing make print settings in accordance with the paper settings When this function is ena...

Page 107: ...ia Types 1 Prepare paper Align the edges of paper If paper is curled flatten it Note Align the edges of paper neatly before loading Loading paper without aligning the edges may cause paper jams If paper is curled hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat For details on how to flatten curled paper see Check3 in Paper Is Smudged Pr...

Page 108: ...ssette Important Always load paper in portrait orientation D Loading paper in landscape orientation E can cause paper jams Note Align the paper stack with the edge of the cassette as shown in the figure below If the paper stack is in contact with the protrusion F the paper may not be fed properly 108 ...

Page 109: ...s into place 6 Slide right paper guide C to align it with paper stack Do not slide the paper guide too hard against the paper The paper may not be fed properly Note Do not load sheets of paper higher than the load limit mark G Keep the paper stack height below the tabs H of the paper guides 109 ...

Page 110: ...etting confirmation screen for the cassette appears on the touch screen 8 If page size on touch screen matches size of paper loaded in cassette select Yes If not select Change to change the setting in accordance with the size of the loaded paper 9 Open operation panel I and then pull out paper output tray J and paper output support K 110 ...

Page 111: ...nction that detects whether the settings for the paper loaded in the cassette matches the paper settings Before printing make print settings in accordance with the paper settings When this function is enabled an error message is displayed if these settings do not match to prevent incorrect printing When this error message is displayed check and correct the paper settings 111 ...

Page 112: ...ble flap Envelopes whose gummed flaps are already moistened and adhesive 1 Prepare envelopes Press down on all four corners and edges of the envelopes to flatten them If the envelopes are curled hold the opposite corners and gently twist them in the opposite direction If the corner of the envelope flap is folded flatten it Use a pen to press the leading edge in the inserting direction flat and sha...

Page 113: ...INT SIDE FACING UP Up to 10 envelopes can be loaded at once Fold flap of the envelope and load the envelope in portrait orientation with the address side facing up 6 Slide right paper guide D to align with both sides of envelopes Do not slide the paper guides too hard against the envelopes The envelopes may not be fed properly 113 ...

Page 114: ...Note Do not load envelopes higher than the load limit mark E 7 Close feed slot cover C gently Important If the feed slot cover is open paper cannot be fed Be sure to close the feed slot cover 114 ...

Page 115: ... size and type of envelopes loaded in rear tray select Yes If not select Change to change the settings in accordance with the size and type of the loaded envelopes 9 Open operation panel F and then pull out paper output tray G and paper output support H Be sure to open the operation panel before printing If the operation panel is close the printer does not start printing 115 ...

Page 116: ...d on the rear tray matches the paper settings Before printing make print settings in accordance with the paper settings When this function is enabled an error message is displayed if these settings do not match to prevent incorrect printing When this error message is displayed check and correct the paper settings 116 ...

Page 117: ...Placing Multi purpose Tray Cautions When Printing with Multi purpose Tray Placing a Printable Disc How to Detach Attach Multi purpose Tray 117 ...

Page 118: ...ace of the media to dry naturally Do not use hairdryers or expose the media to direct sunlight to dry the ink Do not touch the printing surface until the ink has dried Cautions When Printing onto Printable Disc Remove any dirt from the multi purpose tray before placing printable discs on it Loading discs on a dirty multi purpose tray may scratch the recording surface of the discs Do not print onto...

Page 119: ...Placing a Printable Disc Before Placing a Printable Disc Placing a Printable Disc Removing a Printable Disc 119 ...

Page 120: ...ally processed or printing by an inkjet printer The following items are needed to print onto the printable disc Multi purpose tray supplied with the printer The multi purpose tray is stored in the back of the cassette 4 72 inches 12 cm printable disc Obtain a printable disc with a label surface compatible with inkjet printing 120 ...

Page 121: ...intable disc appears Doing so can damage the printer Note If test printing is executed onto test printing paper depending on the paper type the printer may not be able to read its size correctly preventing the border areas from being printed Test printing paper should be used for purposes of checking the envisioned layout 1 When message prompting you to load printable disc appears detach multi pur...

Page 122: ...table disc on multi purpose tray Important Check that there is no dirt on the multi purpose tray before placing a printable disc on it When placing a printable disc on the multi purpose tray do not touch the printing surface of the disc or the reflectors B on the multi purpose tray 1 WITH PRINT SIDE FACING UP place printable disc and press it against lock C at bottom 122 ...

Page 123: ... purpose tray on multi purpose tray guide 5 Insert multi purpose tray straight in in horizontal direction until arrow on multi purpose tray guide is approximately aligned with arrow on multi purpose tray Important Do not insert the multi purpose tray beyond the arrow on the multi purpose tray guide 123 ...

Page 124: ...Note The multi purpose tray may be ejected after a certain amount of time passes In such a case follow the on screen instructions to place the multi purpose tray again 124 ...

Page 125: ...t Do not touch the printing surface when removing the disc from the multi purpose tray Note Allow the printing surface to dry before removing the disc If you see printing on the multi purpose tray or on the transparent parts of the inner or outer diameters of the printable disc wipe them clean after the printing surface has dried 3 Close multi purpose tray guide 125 ...

Page 126: ...n the multi purpose tray guide is open you cannot print onto regular printing paper Be sure to close the multi purpose tray guide 4 Store multi purpose tray under cassette How to Detach Attach Multi purpose Tray 126 ...

Page 127: ... 1 Take cassette out of printer Be sure to remove any paper 2 Turn cassette over and remove multi purpose tray Slide the multi purpose tray take it out of the six tabs A and then lift it Important Be sure to remove any orange shipping tape on the multi purpose tray 127 ...

Page 128: ...y so that its underside faces up align it with the six tabs A in the orientation shown in the figure below and then slide to attach Important Insert the multi purpose tray making sure that its holes are aligned with the tabs on the back of the cassette If the multi purpose tray is not properly attached it may be damaged when the cassette is inserted into the printer 128 ...

Page 129: ...Loading Originals Where to Load Originals Loading Originals on Platen Loading Documents in the ADF Auto Document Feeder Loading Based on Use Supported Originals 129 ...

Page 130: ...ccording to the size type or usage Note For details on the supported originals see below Supported Originals Loading Documents Photos or Book on Platen Loading Two or More Sheets of Document of the Same Size and Thickness in the ADF You can also load a sheet of document in the ADF Note To scan the original at optimum quality load it on the platen 130 ...

Page 131: ...serve the following when loading the original on the platen Failure to observe the following may cause the scanner to malfunction or the platen glass to break Do not place any objects weighing 4 4 lb 2 0 kg or more on the platen glass Do not put any pressure of 4 4 lb 2 0 kg or more on the platen glass such as pressing down the original 3 Close the document cover gently 131 ...

Page 132: ...Important After loading the original on the platen be sure to close the document cover before starting to copy or scan 132 ...

Page 133: ...ument tray A 3 Slide the paper guides B all the way out 4 Load document WITH SIDE TO SCAN FACING UP in document tray Insert the document until it stops Note For details on the supported originals see below Supported Originals 5 Adjust document guide B to match width of document Do not slide the document guide too hard against the document The document may not be fed properly 133 ...

Page 134: ...134 ...

Page 135: ...A4 Letter etc for Scan size to scan origi nals Photos Postcards Business Cards and Disc BD DVD CD Scanning only one original If you scan using the operation panel fol low the operation below Select Auto scan for Doc type in Scan Select Photo for Doc type in Scan and specify Auto scan for Scan size to scan originals Loading Only One Original in Center of Platen Scanning two or more originals If you...

Page 136: ...lly striped area cannot be scanned Important The printer cannot scan the striped area A 0 04 inch 1 mm from the edges of the platen glass Loading Only One Original in Center of Platen Place the original WITH THE SIDE TO SCAN FACING DOWN with 0 40 inch 1 cm or more space between the edges diagonally striped area of the platen Portions placed on the diagonally striped area cannot be scanned 136 ...

Page 137: ...Portions placed on the diagonally striped area cannot be scanned You can place up to 12 items B More than 0 40 inch 1 cm Note The Skew Correction function automatically compensates for the originals placed at an angle of up to approximately 10 degrees Slanted photos with a long edge of 7 1 inches 180 mm or more cannot be corrected Non rectangular or irregular shaped photos such as cut out photos m...

Page 138: ... 4 on 1 copying or booklet layout copying A4 Letter only Quantity A4 Letter Max 20 sheets 20 lb 75 g m2 paper up to 0 08 inch 2 mm high Legal Max 5 sheets 20 lb 75 g m2 paper up to 0 02 inch 0 5 mm high Thickness 0 003 to 0 005 inch 0 07 to 0 13 mm Weight 16 0 to 25 3 lb 60 to 95 g m2 Note Make sure any liquids on documents such as glue ink or correction fluid are dry before loading Do not load gl...

Page 139: ... Documents on carbon paper Documents on coated paper Documents on onion skin or other thin paper Photos or excessively thick documents 139 ...

Page 140: ...Inserting the Memory Card Before Inserting the Memory Card Inserting the Memory Card Removing the Memory Card 140 ...

Page 141: ...iant with the Design rule for Camera File system Exif 2 2 2 21 2 3 compliant TIFF Exif 2 2 2 21 2 3 compliant The memory card may not be compatible with the printer if it is formatted on a computer Memory Cards that Do Not Require a Card Adapter SD Secure Digital memory card SDHC memory card SDXC memory card Memory Cards that Require a Card Adapter Be sure to attach the special card adapters to th...

Page 142: ... 2 2 21 2 3 compliant TIFF Exif 2 2 2 21 2 3 compliant Other image or movie types such as RAW images cannot be printed The printer accepts images scanned and saved with the printer when Doc type is set to Photo and Format is set to JPEG file extension jpg Note This device incorporates exFAT technology licensed from Microsoft 142 ...

Page 143: ...writable from PC Setting Up Card Slot as Memory Card Drive of Computer When you use a computer to edit or enhance photos saved on a memory card be sure to print them from the computer If you use the operation panel the photos may not be printed properly 1 Prepare your memory card Attach a special card adapter if your memory card requires one Before Inserting the Memory Card 2 Insert the memory car...

Page 144: ... into the slot any further This can damage the printer or the memory card Make sure that the memory card is correctly oriented before inserting it into the card slot If you force the memory card into the card slot in the wrong orientation the memory card or the printer can be damaged 144 ...

Page 145: ...er 1 Make sure that the Access lamp is lit and remove the memory card Hold the part of the memory card that is protruding and remove it straightforward from the printer Important Do not remove the memory card while the Access lamp is flashing The Access lamp flashes while the printer is reading or writing data from to the memory card If you remove the memory card or turn off the power while the Ac...

Page 146: ...Replacing Ink Tanks Replacing Ink Tanks Checking Ink Status on the Touch Screen Ink Tips 146 ...

Page 147: ...re When you need to replace an ink tank follow the procedure below 1 Check that printer is turned on 2 Open the scanning unit cover The print head holder moves to the replacement position Caution Do not hold the print head holder to stop or move it forcibly Do not touch the print head holder until it stops completely Important Do not touch the metallic parts or other parts inside the printer If th...

Page 148: ...te Do not remove two or more ink tanks at the same time Be sure to replace ink tanks one by one when replacing two or more ink tanks 4 Take a new ink tank out of its package remove the orange tape B completely then remove the protective film C completely Important Handle an ink tank carefully Do not drop or apply excessive pressure to it If the orange tape remains on the Y shape air hole D ink may...

Page 149: ... ink tank with the Y shape air hole D blocked ink may splash Do not touch the inside of the orange protective cap E or the open ink port F The ink may stain your hands if you touch them Do not reattach the protective cap E once you have removed it Discard it according to the local laws and regulations regarding disposal of consumables 7 Insert the front end of the ink tank into the print head at a...

Page 150: ... the ink tank in the correct position according to the label on the print head holder You cannot print unless all the ink tanks are installed Be sure to install all the ink tanks 9 Close the scanning unit cover To close the scanning unit cover hold it up once then take it down gently Caution When closing the scanning unit cover be careful not to get your fingers caught 150 ...

Page 151: ...nk for replacement Installing a used ink tank may cause the nozzles to clog Furthermore with such an ink tank the printer will not be able to inform you when to replace the ink tank properly Once an ink tank has been installed do not remove it from the printer and leave it out in the open This will cause the ink tank to dry out and the printer may not operate properly when it is reinstalled To mai...

Page 152: ...The resulting print quality may not be satisfactory if printing is continued under this condition Note The above screen shows estimated ink levels To access the ink purchasing site select Order ink now on this screen and display the QR code Cost of connecting to Internet is to be born by the customer Selecting Ink number displays the Ink number screen for checking ink numbers You can also check th...

Page 153: ...f ink is consumed In this case all colors of ink may be consumed Cleaning function The cleaning function helps the printer to suck air bubbles or ink itself from the nozzle and thus prevents print quality degradation or nozzle clogging Does black and white printing use color ink Black and white printing may use ink other than black ink depending on the type of printing paper or the settings of the...

Page 154: ...Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head Aligning the Print Head Manually 154 ...

Page 155: ...the ink tank Check the ink status Checking Ink Status on the Touch Screen For Windows increasing the print quality in the printer driver settings may improve the print result Changing the Print Quality and Correcting Image Data When the Print Results Are Blurred or Uneven Step1 Print the nozzle check pattern From the printer Printing the Nozzle Check Pattern From the computer For Windows Printing ...

Page 156: ...puter For Windows Cleaning the Print Heads For macOS Cleaning the Print Heads Note When you have performed the procedure until step 4 and the problem has not been resolved turn off the power and clean the print head deeply again after 24 hours If the problem is still not resolved the print head may be damaged Contact your nearest Canon service center to request a repair When the Print Results Are ...

Page 157: ...Adjusting Print Head Position 157 ...

Page 158: ...n the cassette After inserting the cassette into the printer the paper setting confirmation screen appears on the touch screen If the page size shown on the touch screen is A4 or Letter select Yes If not select Change and change the page size to A4 or Letter Note Be sure to load paper in the cassette If you load paper on the rear tray the nozzle check pattern is not printed 3 Open operation panel ...

Page 159: ...The confirmation screen will appear 7 Select Yes The nozzle check pattern will be printed and two pattern confirmation screens will appear on the touch screen 8 Examine the nozzle check pattern 159 ...

Page 160: ...y 1 Check if there are missing lines in the pattern C or horizontal white streaks in the pattern D A No missing lines No horizontal white streaks B Lines are missing Horizontal white streaks are present 2 Select the pattern that is closer to the printed nozzle check pattern on the confirmation screen 160 ...

Page 161: ...esent in the pattern C or pattern D or in both patterns The cleaning is required Select Also B then select Yes on the cleaning confirmation screen The printer starts cleaning the print head Cleaning the Print Head If the pattern D or any color in the pattern C is not printed Example Magenta pattern is not printed The cleaning is required Select Also B then select Yes on the cleaning confirmation s...

Page 162: ...r sized plain paper in the cassette After inserting the cassette into the printer the paper setting confirmation screen appears on the touch screen If the page size shown on the touch screen is A4 or Letter select Yes If not select Change and change the page size to A4 or Letter Note Be sure to load paper in the cassette If you load paper on the rear tray the nozzle check pattern is not printed 3 ...

Page 163: ... until the printer completes the cleaning of the print head This takes about 1 minute The pattern print confirmation screen will appear 8 Select Yes The nozzle check pattern will be printed 9 Examine the nozzle check pattern Note If the problem is not resolved after cleaning the print head twice clean the print head deeply 163 ...

Page 164: ...in paper in the cassette After inserting the cassette into the printer the paper setting confirmation screen appears on the touch screen If the page size shown on the touch screen is A4 or Letter select Yes If not select Change and change the page size to A4 or Letter Note Be sure to load paper in the cassette If you load paper on the rear tray the nozzle check pattern is not printed 3 Open operat...

Page 165: ...n will appear 8 Select Yes The nozzle check pattern will be printed 9 When the completion message appears select OK 10 Examine the nozzle check pattern If a particular color is not printed properly replace the ink tank of that color If the problem is not resolved turn off the power and clean the print head deeply again after 24 hours If the problem is still not resolved the print head may be damag...

Page 166: ... Letter sized plain paper 1 Check that printer is turned on 2 Load two sheets of A4 or Letter sized plain paper in cassette After inserting the cassette into the printer the paper setting confirmation screen appears on the touch screen If the page size shown on the touch screen is A4 or Letter select Yes If not select Change and change the page size to A4 or Letter Note Be sure to load paper in th...

Page 167: ...ssage appears on the touch screen An Error Occurs 8 When the completion message appears select OK Note If the print results are still not satisfactory after adjusting the print head position as described above adjust the print head position manually You can also align the print head manually from a computer For Windows Adjusting the Print Head Position Manually For macOS Adjusting Print Head Posit...

Page 168: ...er sized plain paper in cassette After inserting the cassette into the printer the paper setting confirmation screen appears on the touch screen If the page size shown on the touch screen is A4 or Letter select Yes If not select Change and change the page size to A4 or Letter Note Be sure to load paper in the cassette If you load paper on the rear tray the print head alignment sheet is not printed...

Page 169: ...s The print head alignment pattern will be printed 8 When Did the patterns print correctly appears make sure pattern was printed correctly and if so select Yes 9 Check message and select Next The input screen for head position alignment values is displayed 10 Examine first patterns and tap A In column A find pattern in which streaks are least noticeable and then select the number of that pattern 1...

Page 170: ...izontal streaks are least noticeable Subtle horizontal streaks Noticeable horizontal streaks 11 Repeat these steps until you have finished entering pattern numbers for columns B to H and then select OK 12 Check message and select OK The second set of patterns is printed 13 Examine second patterns and tap I In column I find pattern in which streaks are least noticeable and then select the number of...

Page 171: ...vertical streaks 14 Repeat these steps until you have finished entering pattern numbers for columns J to P and then select OK 15 Check message and select OK The third set of patterns is printed 16 Examine third patterns and tap a In column a find pattern in which stripes are least noticeable and then select the number of that pattern 171 ...

Page 172: ...hich horizontal stripes are least noticeable Subtle horizontal stripes Noticeable horizontal stripes 17 Repeat these steps until you have finished entering pattern numbers for columns b to h and then select OK 18 When confirmation message appears select OK 172 ...

Page 173: ...ng Cleaning Exterior Surfaces Cleaning Platen and Document Cover Cleaning the ADF Auto Document Feeder Cleaning Paper Feed Rollers Cleaning Inside the Printer Bottom Plate Cleaning Cleaning Cassette Pads 173 ...

Page 174: ...on 2 Select Setup on HOME screen Using the Operation Panel The setup menu screen will appear 3 Select Maintenance The Maintenance screen will appear 4 Select Roller cleaning The confirmation screen will appear 5 Select Yes 6 Select Rear tray or Cassette to clean the paper feed roller 7 Follow the message to remove any paper from the paper source If you clean the paper feed roller of cassette remov...

Page 175: ...aper 10 Open operation panel and pull out paper output tray 11 Select OK The printer starts cleaning The cleaning will be complete when the paper is ejected 12 When the completion message appears select OK If the problem is not resolved after cleaning the paper feed roller contact your nearest Canon service center to request a repair 175 ...

Page 176: ... turned on 2 Select Setup on HOME screen Using the Operation Panel The setup menu screen will appear 3 Select Maintenance The Maintenance screen will appear 4 Select Bottom plate cleaning The confirmation screen will appear 5 Select Yes 6 Follow the message to remove any paper from the cassette then select OK 7 Fold a single sheet of A4 or Letter sized plain paper in half widthwise then unfold the...

Page 177: ... Open operation panel and pull out paper output tray 12 Select OK The paper cleans the inside of the printer as it feeds through the printer Check the folded parts of the ejected paper If they are smudged with ink perform Bottom Plate Cleaning again 13 When the completion message appears select OK Note When performing Bottom Plate Cleaning again be sure to use a new piece of paper 177 ...

Page 178: ...rforming cleaning again the protrusions inside the printer may be stained Wipe off any ink from the protrusions using a cotton swab or the like Important Be sure to turn off the power and unplug the power cord before cleaning the printer 178 ...

Page 179: ...ting Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply Using the Operation Panel Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer macOS Changing Settings from Operation Panel Specifications 179 ...

Page 180: ...Safety Safety Precautions Regulatory Information WEEE EU EEA 180 ...

Page 181: ...ts such as alcohol or thinner Do not open or modify the printer Use only the power cord cables that came with your printer Do not use these cables with other devices Do not plug in to voltages or frequencies other than those specified Plug the power cord into the socket completely Do not plug in or unplug the power cord with wet hands Do not damage the power cord by twisting bundling tying pulling...

Page 182: ...operating environment Do not install the printer in a location that is unstable or subject to excessive vibration Do not install the printer in locations that get very hot direct sunlight or close to a heating source very humid or dusty locations or outdoors Do not place the printer on a thick rug or carpet Do not place the printer flush against a wall Power Supply Keep the area around the power o...

Page 183: ...s and staples and containers holding flammable liquids such as alcohol or thinner Do not apply excessive pressure when placing large objects on the platen glass Do not attempt to open disassemble or modify the ink tanks Ink may leak and damage your printer Do not throw print heads or ink tanks in the fire 183 ...

Page 184: ...d to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Use of a shielded cable is required to comply wit...

Page 185: ...Interference Do not use the printer around medical equipment or other electronic devices Signals from the printer may interfere with the correct operation of these devices 185 ...

Page 186: ...che Union und EWR Norwegen Island und Liechtenstein Dieses Symbol weist darauf hin dass dieses Produkt gemäß der EU Richtlinie über Elektro und Elektronik Altgeräte 2012 19 EU und nationalen Gesetzen nicht über den Hausmüll entsorgt werden darf Dieses Produkt muss bei einer dafür vorgesehenen Sammelstelle abgegeben werden Dies kann z B durch Rückgabe beim Kauf eines ähnlichen Produkts oder durch A...

Page 187: ... geautoriseerd inzamelpunt bijvoorbeeld wanneer u een nieuw gelijksoortig product aanschaft of bij een geautoriseerd inzamelpunt voor hergebruik van elektrische en elektronische apparatuur EEA Een onjuiste afvoer van dit type afval kan leiden tot negatieve effecten op het milieu en de volksgezondheid als gevolg van potentieel gevaarlijke stoffen die veel voorkomen in elektrische en elektronische a...

Page 188: ...ció sobre els punts on podeu lliurar aquest producte per procedir al seu reciclatge adreceu vos a la vostra oficina municipal a les autoritats encarregades dels residus al pla de residus homologat per la RAEE o al servei de recollida de deixalles domèstiques de la vostra localitat Per a més informació sobre la devolució i el reciclatge de productes RAEE visiteu www canon europe com weee Solo per U...

Page 189: ...odutos REEE vá a www canon europe com weee Gælder kun i Europæiske Union og EØS Norge Island og Liechtenstein Dette symbol angiver at det pågældende produkt ikke må bortskaffes sammen med dagrenovation jf direktivet om affald af elektrisk og elektronisk udstyr WEEE 2012 19 EU og gældende national lovgivning Det pågældende produkt skal afleveres på et nærmere specificeret indsamlingssted f eks i ov...

Page 190: ...ov Produktet må leveres til et dertil egnet innsamlingspunkt det vil si på en autorisert en til en basis når du kjøper et nytt lignende produkt eller til et autorisert innsamlingssted for resirkulering av avfall fra elektrisk og elektronisk utstyr EE utstyr Feil håndtering av denne typen avfall kan være miljø og helseskadelig på grunn av potensielt skadelige stoffer som ofte brukes i EE utstyr Sam...

Page 191: ...ha mer information om var du kan lämna den kasserade produkten för återvinning För mer information om inlämning och återvinning av WEEE produkter se www canon europe com weee Pouze Evropská unie a EHP Norsko Island a Lichtenštejnsko Tento symbol znamená že podle směrnice o OEEZ 2012 19 EU a podle vnitrostátních právních předpisů nemá být tento výrobek likvidován s odpadem z domácností Tento výrobe...

Page 192: ...dukt lub do autoryzowanego punktu gromadzenia zużytego sprzętu elektrycznego i elektronicznego w celu poddania go recyklingowi Usuwanie tego typu odpadów w nieodpowiedni sposób może mieć negatywny wpływ na otoczenie i zdrowie innych osób ze względu na niebezpieczne substancje stosowane w takim sprzęcie Jednocześnie pozbycie się zużytego sprzętu w zalecany sposób przyczynia się do właściwego wykorz...

Page 193: ...tīvai 2012 19 ES par elektrisko un elektronisko iekārtu atkritumiem EEIA un vietējiem tiesību aktiem no šī izstrādājuma nedrīkst atbrīvoties izmetot to kopā ar sadzīves atkritumiem Šis izstrādājums ir jānodod piemērotā savākšanas vietā piemēram apstiprinātā veikalā kur iegādājaties līdzīgu jaunu produktu un atstājat veco vai apstiprinātā vietā izlietotu elektrisko un elektronisko iekārtu pārstrāde...

Page 194: ...avnih virov Če želite več informacij o tem kje lahko odložite odpadno opremo za recikliranje pokličite občinski urad komunalno podjetje ali službo ki skrbi za odstranjevanje odpadkov ali si oglejte načrt OEEO Če želite več informacij o vračanju in recikliranju izdelkov v skladu z direktivo OEEO obiščite www canon europe com weee Само за Европейския съюз и ЕИП Норвегия Исландия и Лихтенщайн Този си...

Page 195: ...om weee Samo za Europsku uniju i EEZ Norveška Island i Lihtenštajn Ovaj simbol pokazuje da se ovaj proizvod ne smije odlagati s kućnim otpadom sukladno WEEE Direktivi 2012 19 EC i vašem nacionalnom zakonu Ovaj proizvod je potrebno predati na posebno mjesto za sakupljanje otpada npr na ovlašteno mjesto gdje možete zamijeniti staro za novo ukoliko kupujete novi sličan proizvod ili na ovlašteno mjest...

Page 196: ...ispravnom odlaganju ovog proizvoda će doprineti efikasnom korišćenju prirodnih resursa Za više informacija o tome gde možete da predate vašu staru opremu radi recikliranje vas molimo da kontaktirate lokalne gradske vlasti komunalne službe odobreni plan reciklaže ili Gradsku čistoću Za više informacija o vraćanju i recikliranju WEEE proizvoda posetite stranicu www canon europe com weee 196 ...

Page 197: ...Handling Precautions Canceling Print Jobs Legal Restrictions on Scanning Copying Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High 197 ...

Page 198: ... of deposit Postage stamps canceled or uncanceled Identification badges or insignia Selective service or draft papers Checks or drafts issued by governmental agencies Motor vehicle licenses and certificates of title Traveler s checks Food stamps Passports Immigration papers Internal revenue stamps canceled or uncanceled Bonds or other certificates of indebtedness Stock certificates Copyrighted wor...

Page 199: ...dling transport of the printer have its box marked THIS SIDE UP to keep the printer with its bottom facing down Mark also with FRAGILE or HANDLE WITH CARE 1 Turn the printer off 2 Check that ON lamp is off and unplug power cord Important Do not unplug the printer while the ON lamp is lit or flashing as it may cause malfunction or damage to the printer making the printer unable to print 3 Retract p...

Page 200: ...n may be stored in the printer When sending the printer for repair lending or transferring the printer to another person or disposing of the printer please be sure to follow the steps below in order to delete such information and prevent third parties from accessing it Select Setup on HOME screen and select Device settings Reset settings Reset all Yes 200 ...

Page 201: ...u press the ON button to turn off the power the printer caps the print head nozzles automatically to prevent from drying If you unplug the power cord from the wall outlet before the ON lamp is turned off the print head will not be capped properly and this will cause drying or clogging When unplugging the power cord check that the ON lamp is not lit Print periodically Just as the tip of a felt pen ...

Page 202: ...Main Components and Their Use Main Components Power Supply Using the Operation Panel 202 ...

Page 203: ...Main Components Front View Rear View Inside View Operation Panel 203 ...

Page 204: ...an original on the platen D Cassette Load A4 B5 A5 or Letter sized plain paper into the cassette and insert it into the printer Loading Paper in the Cassette E Paper Guides Align with right left front sides of the paper stack F Multi purpose Tray Use when printing on printable discs G Paper Output Tray Printed paper is ejected Pull out it before printing H Paper Output Support Extend to support ej...

Page 205: ...uto Document Feeder Load a document here The documents loaded in the document tray are scanned automatically one sheet at a time Loading Documents in the ADF Auto Document Feeder M Document Feeder Cover Open when clearing jammed documents N Rear Tray Load paper here Two or more sheets of the same size and type of paper can be loaded at the same time and fed automatically one sheet at a time Loadin...

Page 206: ...er guides and close it before printing R Paper Guides Align with both sides of the paper stack S Document Output Slot Documents scanned from the ADF are delivered here T Document Tray Open to load a document in the ADF You can load two or more sheets of document of the same size and thickness Load the document with the side you want to scan facing up U Document Guide Adjust this guide to match the...

Page 207: ...er with a computer C Power Cord Connector Plug in the supplied power cord D Transport Unit Cover Open when removing jammed paper E Rear Cover Detach when removing jammed paper Important Do not touch the metal casing Do not plug in or unplug the USB cable while the printer is printing or scanning with the computer This can cause trouble 207 ...

Page 208: ...ver Scans originals Also lift and open it to replace an ink tank or to remove jammed paper inside the printer B Print Head Holder The print head is pre installed Note For details on replacing an ink tank see Replacing Ink Tanks 208 ...

Page 209: ...g on the power make sure that the document cover is closed B Touch Screen Displays messages menu items and the operational status Directly touch the screen lightly with your finger tip to select a menu item or displayed button You can also preview photos on a memory card before printing Basic Operation of the touch screen 209 ...

Page 210: ...Power Supply Checking that Power Is On Turning the Printer On and Off Checking the Power Plug Power Cord Unplugging the Printer 210 ...

Page 211: ...it the printer is on Note It may take a while for the printer to start printing immediately after you turn on the printer The touch screen display will turn off if the printer is not operated for about 10 minutes To restore the display touch the touch screen The print operation from a computer can also restore the display 211 ...

Page 212: ... displayed on the touch screen see An Error Occurs You can set the printer to automatically turn on when a print or scan operation is performed from a computer connected by USB cable or wireless network This feature is set to off by default From the printer ECO settings From the computer For Windows Managing the Printer Power For macOS Managing the Printer Power Turning off the printer 1 Press the...

Page 213: ...ut tray on the touch screen If you want to retract the paper output tray select Yes You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval This feature is set to on by default From the printer ECO settings From the computer For Windows Managing the Printer Power For macOS Managing the Printer Power 213 ...

Page 214: ...r cord is hot The power plug power cord is rusty The power plug power cord is bent The power plug power cord is worn The power plug power cord is split Caution If you find anything unusual with the power plug power cord described above unplug the power cord and call for service Using the printer with one of the unusual conditions above may cause a fire or an electric shock 214 ...

Page 215: ...the ON lamp is off Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced 1 Press the ON button to turn the printer off 2 Confirm that the ON lamp is off 3 Unplug the power cord The specification of the power cord differs depending on the country or region of use 215 ...

Page 216: ...to access various functions or settings Important When operating the touch screen make sure to avoid the followings which may cause the printer to malfunction or damage the printer Strongly pressing the touch screen Pressing the touch screen with other than your finger especially with sharpened tips such as on ballpoint pens pencils or nails Touching the touch screen with wet or dirty hands Placin...

Page 217: ...ously keep touching the forward or back mark Flick Flick your finger on the screen up down left or right Use to switch menus or move forward or backward through photos Drag While lightly touching the screen move your finger up down left or right Use to view lists of items or move sliders 217 ...

Page 218: ...ork information or to change the network settings The icon differs depending on the network of use or the network status Wi Fi is enabled and the printer is connected to the wireless router Note Depending on the signal state the icon will change Signal strength 81 or more You can use the printer over Wi Fi without any problems Signal strength 51 or more The problem such as the printer cannot print...

Page 219: ... for starting a connection Touch and hold this button to switch to the standby mode for Easy wireless connect or Bluetooth connection Easy wireless connect Bluetooth settings F Setup Displays the printer s setting menus or the maintenance menus When there is an update notification or information from PIXMA MAXIFY Cloud Link NEW appears on this button Firmware update Using PIXMA MAXIFY Cloud Link G...

Page 220: ...HOME screen Back Returns the touch screen to the previous screen Black Starts black white copying scanning etc Color Starts color copying scanning etc Stop Cancels operation when print copy or scan job is in progress 220 ...

Page 221: ...Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer macOS Changing Settings from Operation Panel 221 ...

Page 222: ...nter Settings from Your Computer Windows Changing the Print Options Registering a Frequently Used Printing Profile Setting the Ink Tank to be Used Managing the Printer Power Changing the Printer Operation Mode 222 ...

Page 223: ...f the image data is cut off the paper source during printing differs from the driver settings or printing fails 1 Open the printer driver setup window 2 Click Print Options on the Page Setup tab The Print Options dialog box opens 3 Change the individual settings If necessary change the setting of each item and then click OK The Page Setup tab is displayed again 223 ...

Page 224: ...ms From Commonly Used Settings on the Quick Setup tab select the printing profile to be used and if necessary change the settings after Additional Features You can also register necessary items on the Main and Page Setup tabs 3 Click Save The Save Commonly Used Settings dialog box opens 4 Save the settings Enter a name in the Name field If necessary click Options set the items and then click OK In...

Page 225: ...ettings Registered print settings cannot be saved and preserved If a profile is deleted register the print settings again Deleting Unnecessary Printing Profile 1 Select the printing profile to be deleted Select the printing profile you want to delete from the Commonly Used Settings list on the Quick Setup tab 2 Delete the printing profile Click Delete When the confirmation message appears click OK...

Page 226: ...lick OK 4 Click OK on the Page Setup tab When you perform printing the specified ink tank will be used Important When the following settings are specified Only PGBK Black does not function because the printer uses an ink tank other than PGBK Black to print documents Other than Plain Paper Envelope Ink Jet Hagaki A Hagaki K A Hagaki A or Hagaki is selected for Media Type on the Main tab Borderless ...

Page 227: ...rinter when there are no operations from the printer driver or the printer for a specified period of time 1 Open the Canon IJ Printer Assistant Tool 2 Make sure that the printer is on and then click Auto Power The Auto Power Settings dialog box opens Note If the printer is off or if communication between the printer and the computer is disabled an error message may appear because the computer cann...

Page 228: ...his function select Disable from the list according to the same procedure Note When the printer is turned off the Canon IJ Status Monitor message varies depending on the Auto Power On setting When the setting is Enable Printer is standing by is displayed When the setting is Disable Printer is offline is displayed 228 ...

Page 229: ...If you leave this check box unchecked the printer may print to the multi purpose tray even if a printable disc is not loaded on the multi purpose tray Therefore you should check this check box under normal circumstances If you load a printable disc that has already been printed onto the multi purpose tray the printer may detect that no printable disc is loaded on the multi purpose tray In this cas...

Page 230: ...omputer When you print documents from your computer the paper settings in the printer driver and the paper information registered on the printer do not match this setting disables the message display and allows you to continue printing To disable detection of paper setting mismatches select this check box Ink Drying Wait Time You can set the length of the printer rest time until printing of the ne...

Page 231: ...eration Panel Setting Items on Operation Panel Print settings LAN settings Bluetooth settings PictBridge settings Other device settings Language selection Firmware update Reset setting Feed settings Web service setup ECO settings Quiet setting System information 231 ...

Page 232: ...o specify Extended copy amount as an example 1 Check that printer is turned on 2 Select Setup on the HOME screen Using the Operation Panel 3 Select Device settings The Device settings screen is displayed 4 Select a setting item to adjust The setting screen for the selected item is displayed 5 Select a setting item 6 Select a setting to specify 232 ...

Page 233: ...For more on setting items on the operation panel Setting Items on Operation Panel 233 ...

Page 234: ... settings Language selection Web service setup ECO settings Quiet setting Items for Paper Printing Print settings Bluetooth settings PictBridge settings Feed settings Items for Maintenance Management LAN settings Firmware update Reset setting System information 234 ...

Page 235: ... print area You can adjust the disc printing area if the image is not aligned with the printable disc You can adjust the printing area in increments of 0 003 inches 0 1 mm between 0 03 inches 0 9 mm and 0 03 inches 0 9 mm Auto photo fix setting When ON is selected you can select whether to print photos using the Exif information recorded in the image files when Default or On is selected in printin...

Page 236: ...led disconnected Disabled Network name SSID XXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXX up to 32 characters Wi Fi security Inactive WEP 64bit WEP 128bit WPA PSK TKIP WPA PSK AES WPA2 PSK TKIP WPA2 PSK AES Signal strength XXX IPv4 address XXX XXX XXX XXX 12 characters IPv4 subnet mask XXX XXX XXX XXX 12 characters IPv4 default gateway XXX XXX XXX XXX 12 characters IPv6 link local address XXXX XXXX XXXX XXXX ...

Page 237: ...N code method Select when you perform settings for Wi Fi using a wireless router supporting a Wi Fi Protected Setup WPS PIN code method Follow the on screen instructions during setup Advanced setup For details on each setting item Advanced setup Wireless Direct When Wireless Direct is selected in the LAN settings screen the network settings information of the printer when it is connected by the Wi...

Page 238: ... Direct setting list screen the following settings are available Enable disable Wireless Direct Enables disables Wireless Direct Change SSID device name Changes the identifier SSID the printer s name displayed on a Wi Fi Direct compatible device for Wireless Direct Change password Changes the password for Wireless Direct Connection request confirmation Selecting Yes displays the confirmation scree...

Page 239: ...XXXXX up to 15 characters Bonjour service name XXXXXXXXXXXXX XXXXXXXXXXXXX XXXXXXXXXXXXX XXXXXXXXXXXXX up to 52 characters XX represents alphanumeric characters If Settings is selected in the Wired LAN setting list screen the following settings are available Enable disable Wired LAN Enables disables wired LAN Advanced setup For details on each setting item Advanced setup Advanced setup Set printer...

Page 240: ...items for LAN using Bonjour for macOS Enable disable Bonjour Selecting Enable allows you to use Bonjour to perform the network settings Service name Specifies the Bonjour service name You can use up to 48 characters for the name Note You cannot use the same service name as that already used for other LAN connected devices LPR protocol setting Enables disables the LPR setting RAW protocol Enables d...

Page 241: ...compliant device Timeout setting Specifies the timeout length Wired LAN DRX setting Selecting Enable allows you to activate discontinuous reception when the printer is connected to a device compatible with wired LAN IPsec settings Selecting Enable allows you to specify the IPsec security 241 ...

Page 242: ... be sure to set it back to Not writable from PC When you turn off the printer Writable from USB PC will be canceled and the setting is returned to Not writable from PC when you turn on the printer next time When Writable from USB PC is selected the auto power off setting is inactive For more on the auto power off setting ECO settings Sound control Selects the volume Keypad volume Selects the beep ...

Page 243: ...ng settings ECO settings Document removal reminder Selects whether the printer will display the reminder screen in case you forget to remove the original from the platen after scanning Important Depending on the type of original or the state of the document cover forgetting to remove the original may not be detected 243 ...

Page 244: ...Language selection Changes the language for the messages and menus on the touch screen 244 ...

Page 245: ... perform update Note If the firmware update is not complete check the following and take an appropriate action Check the network settings If Cannot connect to the server is displayed on the touch screen select OK and try again after a while Check current version You can check the current firmware version Update notification setting When Yes is selected and the firmware update is available the scre...

Page 246: ...e or media type back to the default Reset all Sets all settings you made to the printer back to the default The administrator password specified by Remote UI or IJ Network Device Setup Utility reverts to the default setting Note You cannot set the following setting items back to the default The language displayed on the touch screen The current position of the print head CSR Certificate Signing Re...

Page 247: ...er and the Printer Media Type Paper Settings on the Printer Driver and the Printer Paper Size Rear tray paper settings Registers the paper size and the media type you load on the rear tray Cassette paper settings Registers the paper size and the media type you load in the cassette Note Plain paper can only be loaded in the cassette Detect paper setting mismatch If you select Enable the printer det...

Page 248: ...he printer to from Google Cloud Print IJ Cloud Printing Center setup Registers Deletes the printer to from Canon Inkjet Cloud Printing Center Check Web service setup Make sure whether the printer is registered to Google Cloud Print or Canon Inkjet Cloud Printing Center DNS server setup Performs settings for a DNS server Select Auto setup or Manual setup If you select Manual setup follow the displa...

Page 249: ...Select Setup on the HOME screen Using the Operation Panel 3 Select ECO 4 Select Energy saving settings 5 Check on screen instructions and select Next 6 Specify settings as necessary A Specify the length of time to turn the printer off automatically when no operation is made or no printing data is sent to the printer B Selecting ON enables the printer to turn on automatically when a scanning comman...

Page 250: ...lect Two sided printing setting 5 Specify settings as necessary A Select two sided copying as a default B Select two sided printing of template forms on the printer as a default Note When duplex printing is selected the icon is displayed on the setting items for duplex printing on each print settings screen 250 ...

Page 251: ...he operating noise while printing is in progress Important Operating speed is reduced compared to when Do not use quiet mode is selected This function may not be so effective depending on the printer s setting Furthermore certain noise such as when the printer is preparing for printing is not reduced Note You can set the quiet mode from the operation panel of the printer or the printer driver No m...

Page 252: ... address Wi Fi Displays the MAC address for Wi Fi MAC address Wired LAN Displays the MAC address for wired LAN Root cert thumbprint SHA 1 Shows the root certification thumbprint SHA 1 of the printer Note If the password is set to the printer the password may be requested Root cert thumbprint SHA 256 Shows the root certification thumbprint SHA 256 of the printer Note If the password is set to the p...

Page 253: ...ired LAN cannot be used at the same time Print width 11 74 inches 298 0 mm for Borderless Printing 12 00 inches 304 8 mm Printable area Borderless printing Top Bottom Left Right margin 0 0 inch 0 0 mm Standard printing Top margin Square 4 x 4 10 x 10 cm 0 20 inch 5 0 mm Square 5 x 5 13 x 13 cm 0 24 inch 6 0 mm Other sizes 0 12 inch 3 0 mm Bottom margin Square 4 x 4 10 x 10 cm 0 20 inch 5 0 mm Squa...

Page 254: ...ion For the temperature and humidity conditions of papers such as photo paper refer to the paper s packaging or the supplied instructions Storage environment Temperature 32 to 104 F 0 to 40 C Humidity 5 to 95 RH no condensation Power supply AC 100 240 V 50 60 Hz The supplied power cord is only for the country or region you purchased Power consumption Printing Copy 14 W or less 1 Standby minimum 1 ...

Page 255: ...resents the maximum sampling rate based on ISO 14473 Gradation Input Output Gray 16 bit 8 bit Color RGB each 16 bit 8 bit Network Specifications Communication protocol TCP IP Wired LAN Supported Standards IEEE802 3u 100BASE TX IEEE802 3 10BASE T Transfer speed 10 M 100 Mbps auto switching Wi Fi Supported Standards IEEE802 11n IEEE802 11g IEEE802 11b Frequency bandwidth 2 4 GHz Channel 1 11 or 1 13...

Page 256: ...y be changed without notice Display XGA 1024 x 768 macOS Operating System OS X 10 10 5 OS X 10 11 macOS 10 12 macOS 10 13 Hard Disk Space 1 5 GB or more Note For bundled software installation The necessary amount of hard disk space may be changed without notice Display XGA 1024 x 768 Other Supported OS iOS Android Windows 10 Mobile Some functions may not be available with the supported OS Refer to...

Page 257: ...le with Windows Media Center Windows The TWAIN driver ScanGear is based on the TWAIN 1 9 Specification and requires the Data Source Manager bundled with the operating system macOS For macOS an internet connection is required during software installation In an in house network environment the 5222 port must be open Contact the network administrator for details Information in this manual is subject ...

Page 258: ...Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper 258 ...

Page 259: ...number Instead purchase paper by name Paper for printing documents Canon Red Label Superior WOP111 Canon Océ Office Colour Paper SAT213 High Resolution Paper HR 101N 1 Paper for printing photos Photo Paper Pro Platinum PT 101 Glossy Photo Paper Everyday Use GP 501 Photo Paper Glossy GP 701 Photo Paper Plus Glossy II PP 201 PP 301 Photo Paper Pro Luster LU 101 Photo Paper Plus Semi gloss SG 201 Mat...

Page 260: ...ing page sizes Note Page sizes and media types the printer supports differ depending on the OS you are using Standard sizes Letter Legal 11 x17 28x43cm A5 A4 A3 B5 KG 4 x6 10x15 5 x7 13x18cm 7 x10 18x25cm 8 x10 20x25cm 10 x12 25x30cm L 89x127mm 2L 127x178mm Square 4 Square 5 12 x12 30x30cm Hagaki Hagaki 2 Envelope Com 10 Envelope DL Nagagata 3 Nagagata 4 Yougata 4 Yougata 6 260 ...

Page 261: ... 51 inches 55 0 x 89 0 mm Maximum size 8 50 x 26 61 inches 215 9 x 676 0 mm cassette Minimum size 5 83 x 8 27 inches 148 0 x 210 0 mm Maximum size 8 50 x 11 69 inches 215 9 x 297 0 mm Paper Weight You can use paper in the following weight range 17 to 28 lb 64 to 105 g m2 plain paper other than genuine Canon paper 261 ...

Page 262: ...10 20 x 25 cm 10 sheets 4 x 6 10 x 15 cm 20 sheets 10 x 12 25 x 30 cm 1 sheet 3 Glossy Photo Paper Everyday Use GP 501 2 A4 Letter A3 10 sheets 4 x 6 10 x 15 cm 20 sheets 3 Photo Paper Glossy GP 701 2 A4 Letter A3 10 sheets 4 x 6 10 x 15 cm 20 sheets 3 Photo Paper Plus Glossy II PP 201 PP 301 2 A4 Letter A3 5 x 7 13 x 18 cm 8 x 10 20 x 25 cm 10 sheets 4 x 6 10 x 15 cm Square 4 x 4 10 x 10 cm Squar...

Page 263: ... 10 18 x 25 cm 1 sheet N A 3 Card Stock A4 Letter 12 x 12 30 x 30 cm 1 sheet N A 3 1 Normal feeding at maximum capacity may not be possible with some types of paper or under very high or low temperature or humidity In this case load half the amount of paper or less 2 Feeding from a loaded stack of paper may leave marks on the printed side or prevent efficient feeding In this case load one sheet at...

Page 264: ...b 105 g m2 except for Canon genuine paper Paper thinner than a postcard including plain paper or notepad paper cut to a small size when printing on paper smaller than A5 Picture postcards Postcards Envelopes with a double flap Envelopes with an embossed or treated surface Envelopes whose gummed flaps are already moistened and adhesive Any type of paper with holes Paper that is not rectangular Pape...

Page 265: ... the printed surface until the ink is dried Even when the ink is dried be careful not to touch the printed surface as much as possible when handling Due to the nature of the pigment ink the ink on the printed surface may be removed when being rubbed or scratched Take out only the necessary number of paper from the package just before printing To avoid curling when you do not print put unused paper...

Page 266: ...Printing Printing from Computer Printing from Smartphone Tablet Printing Using Operation Panel Printing from Digital Camera Paper Settings 266 ...

Page 267: ...inting from Computer Printing from Application Software Windows Printer Driver Printing from Application Software macOS AirPrint Printing Using Canon Application Software Printing Using a Web Service 267 ...

Page 268: ...on Software Windows Printer Driver Basic Printing Setup Basic Various Printing Methods Changing the Print Quality and Correcting Image Data Overview of the Printer Driver Printer Driver Description Updating the MP Drivers 268 ...

Page 269: ...n printer driver s setup screen 4 Select frequently used settings On the Quick Setup tab use Commonly Used Settings to select from predefined print settings When you select a print setting the settings for Additional Features Media Type and Printer Paper Size automatically switch to the predefined values 5 Select print quality For Print Quality select from High Standard or Draft 269 ...

Page 270: ...on which print setting you select 6 Select paper source For Paper Source select Automatically Select Rear Tray or Cassette whichever matches your purpose Important The paper source settings that can be selected may differ depending on the paper type and size 270 ...

Page 271: ... an error occurs see Paper Settings To check the current printer settings or to apply the printer settings to the printer driver display the Quick Setup tab click Printer Media Information and specify the settings in the dialog box that appears For details about the paper information to be registered on the printer see the following Paper Settings on the Printer Driver and the Printer Media Type P...

Page 272: ...aki or if the Page size on the printer is set to 2L 5 x7 13x18 click Set to display the dialog box Select the media type and paper size that match your purpose and then click OK If the Type and the Page size on the printer are not set or are set to Others Set will be grayed out and cannot be clicked If communication with the printer is disabled the Printer Media Information dialog box will not app...

Page 273: ...o Paper Plus Glossy II PP 201 PP 301 Photo Paper Plus Glossy II Plus Glossy II Photo Paper Pro Platinum PT 101 Photo Paper Pro Platinum Pro Platinum Photo Paper Pro Luster LU 101 Photo Paper Pro Luster Pro Luster Photo Paper Plus Semi gloss SG 201 Photo Paper Plus Semi gloss Plus Semi gloss Glossy Photo Paper Everyday Use GP 501 Glossy Photo Paper Glossy Photo Paper Glossy GP 701 Glossy Photo Pape...

Page 274: ...Envelopes Envelope Envelope T Shirt Transfers T Shirt Transfers Others Greeting Cards Inkjet Greeting Card Others Card stock Card stock Card stock 274 ...

Page 275: ...8 5 x11 22x28cm Letter Legal 8 5 x14 22x36cm Legal 11 x17 279 4x431 8mm 11 x17 28x43cm A5 A5 A4 A4 A3 A3 B5 B5 B4 B4 4 x6 10x15cm KG 4 x6 10x15 5 x7 13x18cm 2L 5 x7 13x18 7 x10 18x25cm 7 x10 18x25cm 8 x10 20x25cm 8 x10 20x25cm 10 x12 25x30cm 10 x12 25x30cm L 89x127mm L 89x127mm 2L 127x178mm 2L 5 x7 13x18 Square 4 x4 10x10cm Square 4 Square 5 x5 13x13cm Square 5 Square 12 x12 30x30cm 12 x12 30x30cm...

Page 276: ...Nagagata 4 3 54 x8 07 Nagagata 4 Yougata 4 4 13 x9 25 Yougata 4 Yougata 6 3 86 x7 48 Yougata 6 Card 2 17 x3 58 55x91mm Card 2 17 x3 58 Custom Size Others 276 ...

Page 277: ...a Page Size and Orientation Setting the Number of Copies and Printing Order Execute Borderless Printing Scaled Printing Page Layout Printing Tiling Poster Printing Duplex Printing Setting Up Envelope Printing Printing on Postcards 277 ...

Page 278: ...ab 1 Open the printer driver setup window 2 Select the paper size Select a page size from the Page Size list on the Page Setup tab 3 Set Orientation Select Portrait or Landscape for Orientation Check Rotate 180 degrees check box when you want to perform printing with the original being rotated 180 degrees 4 Click OK When you execute print the document will be printed with the selected page size an...

Page 279: ... Specify the print order Check the Print from Last Page check box when you want to print from the last page in order and uncheck the check box when you want to print from the first page Check the Collate check box when you are printing multiple copies of a document and want to print out all pages in each copy together Uncheck this check box when you want to print all pages with the same page numbe...

Page 280: ...oftware and this printer driver the number of copies may be multiplied numbers of the two settings or the specified printing order may not be enabled Print from Last Page appears grayed out and is unavailable when Tiling Poster is selected for Page Layout When Booklet is selected for Page Layout Print from Last Page and Collate appear grayed out and cannot be set When Duplex Printing is selected P...

Page 281: ...hen you want to print data such as a photo without providing any margin around it set borderless printing You can also set borderless printing in Additional Features on the Quick Setup tab Setting Borderless Printing 1 Open the printer driver setup window 2 Set borderless printing Select Borderless from the Page Layout list on the Page Setup tab Click OK when the confirmation message appears When ...

Page 282: ...ailable When Envelope High Resolution Paper or T Shirt Transfers is selected from the Media Type list on the Main tab you cannot perform borderless printing Depending on the type of the media used during borderless printing the print quality may deteriorate at the top and bottom of the sheet or stains may form When the ratio of the height to the width differs from the image data a portion of the i...

Page 283: ...Amount of Extension slider is set to the leftmost position image data will be printed in the full size If you set this when printing the address side of a postcard the postal code of the sender is printed in the correct position When Preview before printing is checked on the Main tab you can confirm whether there will be no margin before printing 283 ...

Page 284: ...f the document Using Page Size select the page size that is set with your application software 4 Set the scaling rate by using one of the following methods Select a Printer Paper Size When the printer paper size is smaller than the Page Size the page image will be reduced When the printer paper size is larger than the Page Size the page image will be enlarged 284 ...

Page 285: ...de of the printer driver 5 Click OK When you execute print the document will be printed with the specified scale Important When the application software which you used to create the original has the scaled printing function configure the settings on your application software You do not need to configure the same setting in the printer driver 285 ...

Page 286: ...Note Selecting Scaled changes the printable area of the document 286 ...

Page 287: ...yout list on the Page Setup tab The current settings are displayed in the settings preview on the left side of the printer driver 3 Select the print paper size Select the size of the paper loaded in the printer from the Printer Paper Size list 4 Set the number of pages to be printed on one sheet and the page order If necessary click Specify specify the following settings in the Page Layout Printin...

Page 288: ...er To change the page arrangement order select a placement method from the list Page Border To print a page border around each document page check this check box 5 Complete the setup Click OK on the Page Setup tab When you execute print the specified number of pages will be arranged on each sheet of paper in the specified order 288 ...

Page 289: ...eate a large print like a poster Setting Tiling Poster Printing 1 Open the printer driver setup window 2 Set tiling poster printing Select Tiling Poster from the Page Layout list on the Page Setup tab The current settings are displayed in the settings preview on the left side of the printer driver 3 Select the print paper size Select the size of the paper loaded in the printer from the Printer Pap...

Page 290: ...perating environments are used Print Cut Paste lines in margins To leave out cut lines uncheck this check box Print page range Specifies the printing range Select All under normal circumstances To reprint only a specific page select Pages and enter the page number you want to print To specify multiple pages enter the page numbers by separating them with commas or by entering a hyphen between the p...

Page 291: ...displayed Note Click the deleted pages to display them again Right click the settings preview to select Print all pages or Delete all pages 2 Complete the setup After completing the page selection click OK When you execute print only specified pages will be printed Important Since tiling poster printing enlarges the document when printing it the print results may become coarse 291 ...

Page 292: ...duplex printing Check the Duplex Printing check box on the Page Setup tab and confirm that Automatic is checked 3 Select the layout Select Normal size Fit to Page Scaled or Page Layout from the Page Layout list 4 Set the print area When you perform duplex printing the print area of the document becomes slightly narrower than usual and the document may not fit on one page Click Print Area Setup sel...

Page 293: ...other stapling side from the list 6 Set the margin width If necessary click Specify Margin and set the margin width and then click OK 7 Complete the setup Click OK on the Page Setup tab When you execute print duplex printing will be started Performing Duplex Printing Manually You can perform the duplex printing manually 1 Open the printer driver setup window 2 Set duplex printing Check the Duplex ...

Page 294: ... on one side of a sheet of paper After one side is printed reload the paper correctly according to the message Then click Start Printing to print the opposite side Important When a media type other than Plain Paper Ink Jet Hagaki A Hagaki K A Hagaki A or Hagaki is selected from the Media Type list on the Main tab Duplex Printing appears grayed out and is unavailable When Borderless Tiling Poster o...

Page 295: ...ily Do not touch the paper during this time You can change the ink drying wait time at Custom Settings in the Canon IJ Printer Assistant Tool When you use the automatic duplex printing function to print a postcard print the address side first and then print the message side Related Topic Changing the Printer Operation Mode 295 ...

Page 296: ... 10 Envelope DL Yougata 4 4 13 x9 25 or Yougata 6 3 86 x7 48 and then click OK 5 Set the orientation To print the addressee horizontally select Landscape for Orientation Note If Envelope Com 10 Envelope DL Yougata 4 4 13 x9 25 or Yougata 6 3 86 x7 48 is selected for Printer Paper Size the printer rotates the paper 90 degrees to the left to print regardless of the Rotate 90 degrees left when orient...

Page 297: ...play Guide Message of the Option menu to enable the setting Note If the paper settings in the printer driver differ from the paper information registered on the printer an error may occur For instructions on what to do if an error occurs see Paper Settings To check the current printer settings or to apply the printer settings to the printer driver click Printer Media Information from the Quick Set...

Page 298: ...nter Media Information from the Quick Setup tab and specify the settings in the dialog box that appears For details about the paper information to be registered to the printer driver and on the printer see the following Paper Settings on the Printer Driver and the Printer Media Type Paper Settings on the Printer Driver and the Printer Paper Size When you use the automatic duplex printing function ...

Page 299: ...en performing postcard printing open the Maintenance tab and click View Printer Status to start the Canon IJ Status Monitor On the Option menu choose Display Guide Message and click Hagaki Printing to enable the setting To hide these guide messages select the Do not show this message again check box When printing on media other than postcards load the media according to usage method of that media ...

Page 300: ...Overview of the Printer Driver Canon IJ Printer Driver Opening Printer Driver s Setup Screen Canon IJ Status Monitor Checking Ink Status from Your Computer Instructions for Use Printer Driver 300 ...

Page 301: ...data formats you need a printer driver that supports your printer Installing the Printer Driver To install the printer driver install the driver from Start Setup on the setup CD ROM that came with your printer Specifying the Printer Driver To specify the printer driver open the Print dialog box of the application software you are using and select Canon XXX where XXX is your model name Displaying t...

Page 302: ...details refer to the operating instructions of your application software Displaying the Printer Driver s Setup Screen by Clicking the Printer Icon From the setup screen you can perform printer maintenance operations such as print head cleaning or set print settings to be shared by all application software 1 Select Control Panel Hardware and Sound Devices and Printers 2 Right click the icon of your...

Page 303: ...appears as a button on the task bar Click the button of the status monitor displayed on the task bar The Canon IJ Status Monitor appears Note To open the Canon IJ Status Monitor when the printer is not printing open the printer driver setup window and click View Printer Status on the Maintenance tab The information displayed on the Canon IJ Status Monitor may differ depending on the country or reg...

Page 304: ...In such cases take the appropriate action as described 304 ...

Page 305: ...nce tab click View Printer Status 3 Display Estimated ink levels Ink status is displayed as an illustration Note The information displayed on the Canon IJ Status Monitor may differ depending on the country or region where you are using your printer When you print on A3 paper or larger paper sizes the ink may run out before printing is finished or the printing may become faint or streaky with white...

Page 306: ...efore printing on the Main tab Prevention of Print Data Loss in the Print Options dialog box on the Page Setup tab Page Layout Tiling Poster Booklet Duplex Printing Specify Margin Print from Last Page Collate and Stamp Background on the Page Setup tab Since the resolution in the preview display differs from the printing resolution text and lines in the preview display may appear different from the...

Page 307: ...ose the window 4 Without starting printing close the Print dialog box 5 Open Word s Print dialog box again 6 Open the printer driver setup window and click OK 7 Start printing If bitmap printing is enabled in Adobe Illustrator Adobe Systems Incorporated printing may take time or some data may not be printed Print after unchecking the Bitmap Printing check box in the Print dialog box 307 ...

Page 308: ...Printer Driver Description Quick Setup Tab Description Main Tab Description Page Setup Tab Description Maintenance Tab Description Canon IJ Status Monitor Description 308 ...

Page 309: ...files either by dragging the individual profiles or by holding down the Ctrl key and pressing the up or down arrow keys Standard These are the factory settings If Page Size Orientation and Copies were set from the application software those settings have priority Photo Printing If you select this setting when printing a photo the photo paper and photo size generally used are set The Borderless Pri...

Page 310: ...en a confirmation message is displayed click OK to delete the specified printing profile Note Printing profiles that are registered in the initial settings cannot be deleted Settings Preview The paper illustration shows how the original will be laid out on a sheet of paper You can check an overall image of the layout Preview before printing Shows what the print result will look like before you act...

Page 311: ... for test printing Rotate 180 degrees Prints the document by rotating it 180 degrees against the paper feed direction The width of print area and the amount of extension that are configured in other application software will be reversed vertically and horizontally Color Intensity Manual Adjustment Select when you set the Color Correction method and individual settings such as Cyan Magenta Yellow B...

Page 312: ... individually click the Main tab and for Print Quality select Custom The Set becomes enabled Click Set to open the Custom dialog box and then specify the desired settings High Gives priority to print quality over printing speed Standard Prints with average speed and quality Draft This setting is appropriate for test printing Paper Source Select the source from which paper is supplied Automatically...

Page 313: ...ormation that you set on the Quick Setup Main and Page Setup tabs and add the information to the Commonly Used Settings list on the Quick Setup tab Name Enter the name for the printing profile you wish to save Up to 255 characters can be entered The name appears with its associated icon in the Commonly Used Settings list on the Quick Setup tab Options Opens the Save Commonly Used Settings dialog b...

Page 314: ...tting specified with the application software Custom Paper Size dialog box This dialog box allows you to specify the size width and height of the custom paper Units Select the unit for entering a user defined paper size Paper Size Specifies the Width and the Height of the custom paper Measurement is shown according to the units specified in Units Printer Media Information dialog box This dialog bo...

Page 315: ...ing the Print Results Before Printing Setting Paper Dimensions Custom Size Printing a Color Document in Monochrome Specifying Color Correction Adjusting Color Balance Adjusting Brightness Adjusting Contrast Registering a Frequently Used Printing Profile 315 ...

Page 316: ...art printing Media Type Selects a type of printing paper Select a media type that matches the paper that is loaded in the printer This ensures that printing is carried out properly for the specified paper Paper Source Shows the source from which paper is supplied You may be able to switch the paper source with the printer driver Automatically Select Based on the paper settings in the printer drive...

Page 317: ...individual settings such as Cyan Magenta Yellow Brightness Contrast etc and Color Correction method Set Select Manual for Color Intensity to enable this button In the Manual Color Adjustment dialog box you can adjust individual color settings such as Cyan Magenta Yellow Brightness and Contrast on the Color Adjustment tab and select the Color Correction method on the Matching tab Note If you want t...

Page 318: ...splay the preview image with a color pattern check this check box Cyan Magenta Yellow Adjusts the strengths of Cyan Magenta and Yellow Moving the slider to the right makes a color stronger and moving the slider to the left makes a color weaker You can also directly enter a value linked to the slider Enter a value in the range from 50 to 50 This adjustment changes the relative amount of ink of each...

Page 319: ...tab Color Correction appears grayed out and is unavailable Driver Matching With Canon Digital Photo Color you can print sRGB data with color tints that most people prefer ICM Adjusts the colors by using an ICC profile when printing Important If the application software is set so that ICM is disabled ICM is unavailable for Color Correction and the printer may not be able to print the image data pro...

Page 320: ...ize Ensure that you select the same page size as you selected within the application If you select Custom the Custom Paper Size dialog box opens and allows you to specify any vertical and horizontal dimensions for the paper size Orientation Selects the printing orientation If the application used to create your document has a similar function select the same orientation that you selected in that a...

Page 321: ...uce large document that the printer cannot output If the printer cannot print the paper size of a document the printer can automatically reduce the size when it prints the document Check this check box to reduce the size when printing the document Borderless Chooses whether you are printing on a full page without any page margins or printing with page margins In borderless printing originals are e...

Page 322: ... check box to print the document on both sides This function can be used only when Plain Paper Ink Jet Hagaki A Hagaki K A Hagaki A or Hagaki is selected for Media Type and one of Normal size Fit to Page Scaled or Page Layout is selected Automatic Selects whether duplex printing is to be performed automatically or manually This check box will be enabled if Booklet is selected from the Page Layout ...

Page 323: ...ay be multiplied numbers of the two settings or the specified printing order may not be enabled Print Options Opens the Print Options dialog box Changes detailed printer driver settings for print data that is sent from applications Stamp Background Opens the Stamp Background dialog box The Stamp function allows you to print a stamp text or a bitmap over or behind document data It also allows you t...

Page 324: ...ivisions Select the number of divisions vertical x horizontal As the number of divisions increases the number of sheets used for printing increases If you are pasting pages together to create a poster increasing the number of divisions allows you to create a larger poster Print Cut Paste in margins Specifies whether to print the words Cut and Paste in the margins These words serve as guidelines fo...

Page 325: ...Prints a page border line around each document page Check this check box to print the page border line Print Area Setup dialog box When you perform duplex printing the print area of the document becomes slightly narrower than usual Therefore when a document that has small margins is printed the document may not fit on one page This dialog box allows you to set whether the page is to be reduced whe...

Page 326: ...f this happens checking this check box may resolve the problem Important Even when this check box is checked only some of the information in the color profile is disabled and the color profile can still be used for printing Uncheck this check box under normal circumstances Disable the paper source setting of the application software Disables the paper feeding method that is set by the application ...

Page 327: ...ge amount of memory may be used for certain settings Do not change the setting if your computer has a small amount of memory Print With Specify the ink tank to be used from the installed ink tanks Select from All Colors Default All Except PGBK Black Only PGBK Black Important When the following settings are specified Only PGBK Black does not function because the printer uses an ink tank other than ...

Page 328: ...ehind the document Check this check box to print a background and select a title from the list Select Background Opens the Background Settings dialog box You can register a bitmap as a background and change layout method and intensity of the selected background Background first page only Selects whether to print the background on the first page only or print on all pages when the document has two ...

Page 329: ... a stamp When Stamp Type is Bitmap File Specifies the name of the bitmap file to be used as the stamp Select File Opens the dialog box to open a file Click this button to select a bitmap file to be used as a stamp Size Adjusts the size of the bitmap file to be used as a stamp Moving the slider to the right increases the size moving the slider to the left decreases the size Transparent white area S...

Page 330: ...an unnecessary stamp Title Enter the title to save the stamp you created Up to 64 characters can be entered Note Spaces tabs and returns cannot be entered at the beginning or end of a title Stamps Shows a list of saved stamp titles Specify a title to display the corresponding stamp in Title Save Save overwrite Saves the stamp Enter a title in Title and then click this button Delete Deletes an unne...

Page 331: ...his function may not be available Click Defaults to set File to blank Layout Method to Fill page and the Intensity slider to the middle Save settings Tab The Save settings tab allows you to register a new background or delete an unnecessary background Title Enter the title to save the background image you specified Up to 64 characters can be entered Note Spaces tabs and returns cannot be entered a...

Page 332: ...he printer status and how a print job is proceeding About Opens the About dialog box The version of the printer driver plus a copyright notice can be checked In addition the language to be used can be switched About dialog box When you click About the About dialog box is displayed This dialog box displays the version copyright and module list of the printer driver You can select the language to be...

Page 333: ...Important If the font for displaying the language of your choice is not installed in your system the characters will be garbled 333 ...

Page 334: ...nter You can then immediately check what sort of action to perform Ink status display The status monitor displays ink tank types and estimated ink levels When the remaining ink level becomes low a warning icon and message low ink level warning are displayed Overview of the Canon IJ Status Monitor The Canon IJ Status Monitor uses images and messages to display the printer status and the ink status ...

Page 335: ...splayed as an illustration Ink Model Number You can look up the correct ink tank for your printer Option Menu If a printer message appears select Enable Status Monitor to start the Canon IJ Status Monitor Select Enable Status Monitor to use the following commands Always Display Current Job Displays the Canon IJ Status Monitor whenever a document is being printed Always Display on Top Displays the ...

Page 336: ...n connected to and using it through a network Note When the printer is being used via USB connection Remote UI will not display Printer Information Allows you check detailed information such as the printer status the print progress and remaining ink levels Maintenance Allows you to run printer maintenance and change printer settings Download Security Certificate Displays the For secure communicati...

Page 337: ...require an administrator account to continue In such cases switch to an administrator account and restart the operation from the beginning 3 Install the MP Drivers Take the appropriate action as described on the screen 4 Complete the installation Click Complete Depending on the environment you are using a message prompting you to restart the computer may be displayed To complete the installation p...

Page 338: ...Printing Using Canon Application Software Easy PhotoPrint Editor Guide 338 ...

Page 339: ...Printing Using a Web Service Using PIXMA MAXIFY Cloud Link Printing with Google Cloud Print 339 ...

Page 340: ...Printing from Smartphone Tablet Printing from iPhone iPad iPod touch iOS Printing from Smartphone Tablet Android Printing from Windows 10 Mobile Device Printing Scanning with Wireless Direct 340 ...

Page 341: ...g to Use Wireless Direct 2 Preparing a device to connect to the printer Changing Settings of a Device and Connecting It to the Printer 3 Printing Scanning Printing Scanning with Wireless Direct Important You can connect up to 5 devices to the printer at the same time Check the usage restrictions and switch the printer to the Wireless Direct Restrictions Changing Printer Setting to Use Wireless Dir...

Page 342: ...ID and the security setting are specified automatically To update them see below Changing Wireless Direct Setting Changing Settings of a Device and Connecting It to the Printer 1 Turn on Wi Fi function on your device Enable Wi Fi on your device s Setting menu For more on turning on Wi Fi function see your device s instruction manual 2 Select DIRECT XXXX TS9500series X represents alphanumeric chara...

Page 343: ...inting scanning Note For more on printing or scanning from a device via Wi Fi refer to the device s or application s instruction manual You can print scan from your smartphone or tablet by installing Canon PRINT Inkjet SELPHY Download it from App Store and Google Play For iOS For Android Changing Wireless Direct Setting Change the settings for the Wireless Direct following the procedure below 1 Ch...

Page 344: ...You can check the updated identifier SSID password on the Wireless Direct setting list screen Change password Change the password for Wireless Direct Selecting Change manually displays the entry field Follow the procedure below to change the password 1 Select the entry field 2 Enter the password up to 10 characters and select OK 3 Select OK Selecting OK finishes specifying the password Selecting A...

Page 345: ...necting to the printer select Yes Important To prevent an unauthorized access we recommend you should not change the setting from the default 8 Tap HOME The HOME screen is displayed Note If you change the Wireless Direct setting of the printer also change the wireless router setting of the device 345 ...

Page 346: ...Printing Photo Data Printing Photographs Saved on Memory Card Basic Setting Items for Photo Printing Using Operation Panel 346 ...

Page 347: ...een is displayed Note When you insert the memory card before you displays the memory card print menus the photo selection screen is displayed If no printable photo data is saved on the memory card Saved data is not of a supported type is displayed on the touch screen If more than 2 000 photo data are saved on the memory card the photo data is split by group per 2 000 photos in reverse chronologica...

Page 348: ...er of copies is displayed When tapping the Check total no of copies screen is displayed and you can check the number of copies for each photo On the Check total no of copies screen you can change the number of copies for each photo B Specify the number of copies Tap or to specify the number of copies Touch and hold to specify the number of copies by 10 copies You can also flick the number to speci...

Page 349: ...itch the photo group For details Using Useful Display Functions D Select to display the Settings screen You can change the settings of page size media type and print quality and so on For more on the setting items Setting Items for Photo Printing Using Operation Panel E Select to display two photos side by side For more on the display method Using Useful Display Functions 349 ...

Page 350: ...lay photo with specifying the date last modified date of data For details Using Useful Display Functions H Select to display the multiple photos at once For more on the display method Using Useful Display Functions 8 Tap Color The printer starts printing Note Tap Stop to cancel printing 350 ...

Page 351: ... photo included in the print job 3 Tap Color The reserved photo is printed next to the photo that has already been started printing If you want to print more photos operate from step 1 again Note While processing the print job you cannot display the HOME screen change the print menu or print from the computer or other devices While processing the print job the photo in other group is not selected ...

Page 352: ...reen is displayed before printing Setting Items Flick vertically to display setting items and select the setting item to display the settings Select to specify the setting Note Depending on the print menu some setting items cannot be selected This section describes the setting items in Select photo print The setting item which cannot be selected is displayed grayed out or not displayed Some settin...

Page 353: ...erless print Photo fix When Auto photo fix is selected the scene or person s face of a shot photo is recognized and the most suitable correction for each photo is made automatically It makes a darkened face by backlight brighter to print It also analyzes a scene such as scenery night scene person etc and corrects each scene with the most suitable color brightness or contrasts automatically to prin...

Page 354: ...Other device settings 354 ...

Page 355: ...Disc Label Printing Copying Label Side of Disc Basic Printing Photo from Memory Card onto Disc Label 355 ...

Page 356: ...the HOME screen Using the Operation Panel 3 Select Disc label 4 Check message and select OK The print area setting screen is displayed 5 Specify print area and select OK A Specify the outer circle B Specify the inner circle Note Measure the outer and inner diameters of the printing surface of the printable disc and make sure you set a value smaller than the measured value for the outer diameter an...

Page 357: ...ng confirmation screen is displayed Important Be sure to load the copy source BD DVD CD with its label side down on the center of the platen If you load it near the edge of the platen part of the image may be cut off 8 Open operation panel until horizontal 9 After checking message tap Color for color copying or Black for black white copying 10 Follow on screen instructions to set printable disc 35...

Page 358: ...ing Note Tap Stop to cancel copying After printing allow the printing surface of the disc to dry naturally Do not use hairdryers or expose the disc to direct sunlight to dry the ink Do not touch the printing surface until the ink has dried If printing is misaligned adjust the printing position using Adjust disc print area in Print settings under Device settings Print settings 358 ...

Page 359: ...photos to disc label 5 Insert memory card into card slot Note When you insert the memory card before you displays the memory card print menus the photo selection screen in Select photo print is displayed To display the HOME screen tap HOME If no printable photo data is saved on the memory card Saved data is not of a supported type is displayed on the touch screen If more than 2 000 photo data are ...

Page 360: ...e for the inner diameter For information on printable discs contact their manufacturers 8 Specify the amount of ink If the print result is blurry select Bleed proof Blurring may be reduced by printing with less ink 9 Select a photo you want to print Note Other Options Using Useful Display Functions 10 Specify print area with trimming and select OK A Drag to position the trimming frame B Drag to se...

Page 361: ... Disc 14 Select OK The printer starts printing Note Tap Stop to cancel printing After printing allow the printing surface of the disc to dry naturally Do not use hairdryers or expose the disc to direct sunlight to dry the ink Do not touch the printing surface until the ink has dried If printing is misaligned adjust the printing position using Adjust disc print area in Print settings under Device s...

Page 362: ...hen you print or copy from the operation panel of the printer when you print from Smartphone tablet when you print from Windows and when you print from macOS Default Setting for Displaying the Message which Prevents Misprinting After loading paper When you close the feed slot cover The screen to register the rear tray paper information is displayed If the page size on the touch screen matches the ...

Page 363: ...ad only plain paper in the cassette Important For more on the proper combination of paper settings you can specify by the printer driver Windows or on the touch screen Paper Settings on the Printer Driver and the Printer Media Type Paper Settings on the Printer Driver and the Printer Paper Size When the paper settings for printing copying are different from the paper information registered to the ...

Page 364: ... A5 and the paper information registered to the printer is A4 the printer starts printing copying on the paper loaded in the rear tray or in the cassette without changing the paper size setting for printing copying Replace the paper and print Select if you want to print after replacing the paper of the rear tray or the cassette For example when the paper size setting for printing copying is A5 and...

Page 365: ...splaying the Message which Prevents Misprinting When you print copy using the operation panel of the printer or when you print from smartphone tablet The message which prevents misprinting is enabled by default To change the setting Feed settings When you print from Windows The message which prevents misprinting is disabled by default To change the setting Changing the Printer Operation Mode When ...

Page 366: ...Copying Making Copies Basics Reducing Enlarging Copies Two Sided Copying Collated Copying Special Copy Menu Copying Using Smartphone or Tablet 366 ...

Page 367: ... screen Using the Operation Panel 4 Select Standard copy The Copy standby screen is displayed 5 Load original document on platen or in ADF Auto Document Feeder 6 Specify settings as necessary A The scanning method and copy layout is displayed Switch the scanning method from the ADF and layout single sided two sided B Specify the number of copies 367 ...

Page 368: ...e the original on the platen or from the document output slot after copying is complete Important If you load the original on the platen do not open the document cover or remove the original while Scanning document is displayed on the touch screen If you load the original in the ADF do not move the original until copying is complete Note To cancel copying tap Stop Adding Copying Job Reserve copy I...

Page 369: ...screen to select the method to cancel copying is displayed If you select Cancel all reservations you can cancel copying all scanned data If you select Cancel the last reservation you can cancel the last copying job If you set a document of too many pages to add the copying job Cannot add more copy jobs Please wait a while and redo the operation may appear on the touch screen Select OK and wait a w...

Page 370: ...ing screen is displayed by selecting Settings in the Copy standby screen Example in Standard copy Preview When Preview is displayed on the print settings screen selecting Preview allows you to preview an image of the printout on the preview screen For details see below Displaying Preview Screen Setting Items Flick to display setting items and select the setting item to display the settings Select ...

Page 371: ... is turned off When copying starts in the copy menu that is not available with the specified setting The specified function is not available with current settings is displayed on the touch screen Change the setting following the on screen instructions Following setting items can be changed Intensity Specify the intensity A Select to activate deactivate automatic intensity adjustment When ON is sel...

Page 372: ... again Select High for Print qlty to copy in grayscale Grayscale renders tones in a range of grays instead of black or white Layout Select the layout Copying Two Pages onto Single Page Copying Four Pages onto Single Page ADF duplex scan Select whether to perform duplex scanning from the ADF Auto Document Feeder Two Sided Copying 2 sidedPrintSetting Select whether to perform two sided copying Two S...

Page 373: ...Scanning Scanning from Computer Windows Scanning from Computer macOS Scanning from Operation Panel Scanning Using Smartphone Tablet 373 ...

Page 374: ...y Auto Scan Basics Scanning Documents and Photos Creating Editing PDF Files Setting Passwords for PDF Files Editing Password Protected PDF Files Scanning Using Application Software ScanGear Scanning Tips Positioning Originals Scanning from Computer Network Scan Settings IJ Network Scanner Selector EX2 Menu and Setting Screen 374 ...

Page 375: ...Item Type or Purpose IJ Scan Utility IJ Scan Utility Features Scanning Easily Auto Scan Basics Scanning Documents and Photos Creating Editing PDF Files Setting Passwords for PDF Files Editing Password Protected PDF Files 375 ...

Page 376: ... Note For details on the IJ Scan Utility main screen see IJ Scan Utility Main Screen Save Scanned Images Automatically Scanned images are automatically saved to a preset folder The folder can be changed as needed Note The default save folders are as follows Windows 10 Windows 8 1 Documents folder Windows 7 My Documents folder To change folder see Settings Dialog Box Application Integration Scanned...

Page 377: ...Note To set the applications to integrate with see Settings Dialog Box 377 ...

Page 378: ...nclear items Thin items Thick items When scanning two or more documents from the ADF place documents of the same size 1 Make sure scanner or printer is turned on 2 Place items on platen or ADF Positioning Originals Scanning from Computer 3 Start IJ Scan Utility 4 Click Auto Scanning starts Note To cancel the scan click Cancel Use the Settings Auto Scan dialog box to set where to save the scanned i...

Page 379: ...y the paper size resolution PDF settings etc click Settings and then set each item in the Settings dialog box Note Once settings are made in the Settings dialog box the same settings can be used for scanning from the next time In the Settings dialog box specify image processing settings such as slant correction and outline emphasis set the destination of the scanned images and more as needed When ...

Page 380: ...nd PNG Images whose number of pixels in the vertical or horizontal direction is 10501 or more cannot be used When you select a password protected PDF file you must enter the password Editing Password Protected PDF Files 1 Place items on platen or ADF 2 Start IJ Scan Utility 3 Click PDF Editor IJ PDF Editor starts 4 To specify paper size resolution and other settings click Settings from the File me...

Page 381: ...on the Toolbar When adding existing images or PDF files Click Add Page on the Toolbar After the Open dialog box appears select the image s or PDF file s you want to add and then click Open Note You can also add images or PDF files from Add Page from Saved Data in the File menu 7 Edit pages as needed When changing page order Click the page you want to move and then click Page Up or Page Down on the...

Page 382: ...d 8 Select Save As in File menu The Save dialog box appears 9 Specify save settings Save Dialog Box PDF Edit Screen 10 Click Save The PDF file is saved Note When a password protected PDF file is edited the passwords will be deleted Reset the passwords in the Save dialog box Setting Passwords for PDF Files To overwrite a saved file click Save on the Toolbar 382 ...

Page 383: ...Gear What Is ScanGear Scanner Driver Starting ScanGear Scanner Driver Scanning in Basic Mode ScanGear Scanner Driver Screens General Notes Scanner Driver Important Available functions and settings vary depending on your scanner or printer 383 ...

Page 384: ...s Specify the document type output size and other settings when scanning documents and preview scan results Make various correction settings or finely adjust the brightness contrast and other parameters to scan in a specific color tone Screens There are two modes Basic Mode and Advanced Mode Switch modes with the tabs on the upper right of the screen Note ScanGear starts in the last used mode Sett...

Page 385: ...Advanced Mode Use the Advanced Mode tab to scan by specifying the color mode output resolution image brightness color tone and other settings 385 ...

Page 386: ...ng from IJ Scan Utility 1 Start IJ Scan Utility For details click Home to return to the top page of the Online Manual for your model and search for Starting IJ Scan Utility 2 In IJ Scan Utility main screen click ScanGear The ScanGear screen appears Starting from Application The procedure varies depending on the application For details see the application s manual 1 Start application 2 On applicati...

Page 387: ... view and scan Photos with a whitish background Documents printed on white paper hand written text business cards and other unclear documents Thin documents Thick documents The following types of documents cannot be scanned correctly Documents smaller than 1 2 inches 3 cm square Photos that have been cut to irregular shapes Note Both sides of a two sided document can be scanned simultaneously on m...

Page 388: ...tant Preview is not available when scanning from the ADF Note Colors are adjusted based on the document type selected in Select Source 4 Set Destination Note Skip ahead to Step 7 if an ADF option is selected in Select Source 5 Set Output Size Output size options vary with the selected Destination 6 Adjust cropping frames scan areas as needed Adjust the size and position of the cropping frames on t...

Page 389: ...ion to display a dialog box showing the document type and other details of the current scan settings How ScanGear behaves after scanning is complete can be set from Status of ScanGear dialog after scanning on the Scan tab of the Preferences dialog box Related Topic Basic Mode Tab 389 ...

Page 390: ...ScanGear Scanner Driver Screens Basic Mode Tab Advanced Mode Tab 390 ...

Page 391: ...ems vary by document type and view Preview is not available when scanning from the ADF Auto Document Feeder 1 Settings and Operation Buttons Select Source Photo Color Scan color photos Magazine Color Scan color magazines Document Color Scan documents in color Document Grayscale Scan documents in black and white Document Color ADF Simplex Scan documents from the ADF in color Document Grayscale ADF ...

Page 392: ...tive When you select an option other than the ADF types the image adjustment function which adjusts images based on the document type will also be active When you select Magazine Color the descreen function will be active Display Preview Image Preview Performs a trial scan Note When using the machine for the first time scanner calibration starts automatically Wait a while until the preview image a...

Page 393: ... selected paper size Drag the cropping frame to enlarge reduce it while maintaining the aspect ratio Monitor Size such as 1024 x 768 pixels Select an output size in pixels A cropping frame of the selected monitor size will appear and the portion within the cropping frame will be scanned Drag the cropping frame to enlarge reduce it while maintaining the aspect ratio Add Delete Displays the Add Dele...

Page 394: ...Adjust the scan area within the Preview area If an area is not specified the document will be scanned at the document size Auto Crop If an area is specified only the portion in the cropping frame will be scanned Adjusting Cropping Frames ScanGear Image corrections Correct the image to be scanned Important Apply Auto Document Fix and Correct fading are available when Recommended is selected on the ...

Page 395: ...lable when Color Matching is selected on the Color Settings tab of the Preferences dialog box Perform Scan Scan Starts scanning Note When scanning starts the progress appears To cancel the scan click Cancel Preferences Displays the Preferences dialog box for making scan preview settings Close Closes ScanGear scanner driver 2 Toolbar Adjust or rotate preview images The buttons displayed on the Tool...

Page 396: ...able when two or more frames are displayed Deselects the checkboxes of the images in thumbnail view Select All Frames Available when two or more frames are displayed Selects the images in thumbnail view and outlines them in blue Select All Cropping Frames Available when two or more cropping frames are specified Turns the cropping frames into thick broken lines and applies the settings to all of th...

Page 397: ... thin blue outline The settings will be applied to the Focus Frame and Selected Frames simultaneously To select multiple images click them while pressing the Ctrl key Unselected no outline The settings will not be applied Double click a frame to enlarge the image Click Frame Advance at the bottom of the screen to display the previous or next frame Double click the enlarged frame again to return it...

Page 398: ...me s on the displayed image In thumbnail view one cropping frame can be created per image In whole image view multiple cropping frames can be created Adjusting Cropping Frames ScanGear Related Topic Scanning in Basic Mode 398 ...

Page 399: ...ent type and view The preview function is not available when scanning from the ADF Auto Document Feeder 1 Settings and Operation Buttons Favorite Settings You can name and save a group of settings Input Settings Output Settings Image Settings and Color Adjustment Buttons on the Advanced Mode tab and load it as required It is convenient to save a group of settings if you will be using it repeatedly...

Page 400: ...corrections to the image brightness and color tones can be made including adjustments to the image s overall brightness or contrast and adjustments to its highlight and shadow values histogram or balance tone curve Zoom Zooms in on a frame or zooms in on the image in the area specified with a cropping frame scan area When zoomed in Zoom changes to Undo Click Undo to return the display to its non m...

Page 401: ...t the next action may appear Follow the prompt to complete For details refer to Status of ScanGear dialog after scanning in Scan Tab Preferences dialog box It will take time to process the images if the total size of the scanned images exceeds a certain size In that case a warning message appears it is recommended that you reduce the total size To continue scan in whole image view Preferences Disp...

Page 402: ...ng the image Right click the image to zoom out Rotate Left Rotates the preview image 90 degrees counter clockwise The result will be reflected in the scanned image The image returns to its original state when you preview again Rotate Right Rotates the preview image 90 degrees clockwise The result will be reflected in the scanned image The image returns to its original state when you preview again ...

Page 403: ...of them Remove Cropping Frame Removes the selected cropping frame Information Displays the version of ScanGear along with the document type and other details of the current scan settings Open Guide Opens this page 3 Preview Area This is where a trial image appears after you click Preview The results of image corrections color adjustments and other settings made in 1 Settings and Operation Buttons ...

Page 404: ...key Unselected no outline The settings will not be applied When Whole Image is displayed on Toolbar Items on the Platen are scanned and appear as a single image All portions in the cropping frames will be scanned Note Create cropping frame s on the displayed image In thumbnail view one cropping frame can be created per image In whole image view multiple cropping frames can be created Adjusting Cro...

Page 405: ...start the computer ScanGear cannot be opened in multiple applications at the same time Within an application ScanGear cannot be opened for the second time when it is already open Be sure to close the ScanGear window before closing the application When using a network compatible model by connecting to a network the machine cannot be accessed from multiple computers at the same time When using a net...

Page 406: ...rrectly in some applications In that case increase the operating system s virtual memory and retry When image size is too large such as when scanning large images at high resolution your computer may not respond or the progress bar may remain at 0 depending on the application In that case cancel the action for example by clicking Cancel on the progress bar then increase the operating system s virt...

Page 407: ...Scanning Tips Positioning Originals Scanning from Computer Network Scan Settings IJ Network Scanner Selector EX2 Menu and Setting Screen 407 ...

Page 408: ... Document Feeder Placing Items Platen Place items as described below to scan by detecting the item type and size automatically Important When scanning by specifying the paper size in IJ Scan Utility or ScanGear scanner driver align an upper corner of the item with the corner at the arrow alignment mark of the platen Photos that have been cut to irregular shapes and items smaller than 1 2 inches 3 ...

Page 409: ...ped area cannot be scanned 0 4 inch 1 cm or more Note Place up to 12 items Positions of slanted items 10 degrees or less are cor rected automatically Important For the portions in which items cannot be scan ned see Loading Originals Placing Documents ADF Auto Document Feeder Important Do not leave thick items on the platen when scanning from the ADF May result in paper jam Place and align document...

Page 410: ...way out 4 Load document with side to scan facing up in document tray Insert the document until it stops 5 Adjust document guide B to match width of document Do not slide the document guide too hard against the document The document may not be fed properly 410 ...

Page 411: ...oduct used for scanning with IJ Scan Utility changes as well The product for scanning from the operation panel also changes If your scanner or printer is not selected in IJ Scan Utility check that it is selected with IJ Network Scanner Selector EX Refer to IJ Network Scanner Selector EX2 Menu and Setting Screen for your model from Home of the Online Manual for details To scan from the operation pa...

Page 412: ...ase you do not need to select it again Important If multiple scanners exist on the network multiple model names appear In that case you can select one scanner per model 4 Click OK Note The scanner selected in the Scan from PC Settings screen will be automatically selected in the Scan from Operation Panel Settings screen as well Setting for Scanning with IJ Scan Utility To scan from IJ Scan Utility...

Page 413: ...e notification area on the desktop follow the procedure below to start Windows 10 From the Start menu click All apps Canon Utilities IJ Network Scanner Selector EX2 Windows 8 1 Click IJ Network Scanner Selector EX2 on the Start screen If IJ Network Scanner Selector EX2 is not displayed on the Start screen select the Search charm then search for IJ Network Scanner Selector EX2 Windows 7 From the St...

Page 414: ...Settings screen click OK Note If your scanner or printer does not appear check the following click OK to close the screen then reopen it and try selecting again MP Drivers is installed Network settings of your scanner or printer is completed after installing the MP Drivers Network communication between your scanner or printer and computer is enabled If the problem is still not solved see Network C...

Page 415: ...Scanning Using Smartphone Tablet Using PIXMA MAXIFY Cloud Link Printing Scanning with Wireless Direct 415 ...

Page 416: ... Windows Error An Error Occurs Message Support Code Appears Frequently Asked Questions Solve Problems Printer Does Not Work Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly Wrong Language Appears in Touch Screen Display on Touch Screen Is Off USB Connection Problems Cannot Communicate with Printer via USB Printer Does Not Print Copying Printing Stops Cannot Print Using AirPrin...

Page 417: ...rmation Restoring to Factory Defaults Cannot Set Correctly Installation Failed to MP Drivers Installation Windows Easy WebPrint EX Does Not Start or Easy WebPrint EX Menu Does Not Appear Windows Updating MP Drivers in Network Environment Windows Error or Message Appears An Error Occurs Message Support Code Appears Error Message Appears on PictBridge Wi Fi Compliant Device List of Support Code for ...

Page 418: ...After Replacing Wireless Router or Changed Router Settings Cannot Access to Internet on Wi Fi from Communication Device Connecting Printer and Wireless Router Using Easy wireless connect Cannot Connect Smartphone Tablet to Wireless Router Error Occurs During Wi Fi Setup Connects to Another Computer via LAN Changes from USB to LAN Connection Cannot Print or Connect LAN Setting Tips Changing LAN Set...

Page 419: ...ot Access to Internet on Wi Fi from Communication Device Cannot Print or Connect LAN Setting Tips Changing LAN Settings Network Key Password Unknown Forgot Administrator Password of Printer Checking Network Information Restoring to Factory Defaults Default Network Settings Printing Network Settings Reconfiguration Method of LAN Connection Reconfiguration Method of Wi Fi Connection Checking Status ...

Page 420: ...rk Information Restoring to Factory Defaults Default Network Settings Connects to Another Computer via LAN Changes from USB to LAN Connection Printing Network Settings Reconfiguration Method of LAN Connection Reconfiguration Method of Wi Fi Connection Checking Status Code Problems while Using Printer Message Appears on Computer During Setup Printer Prints Slowly No Ink Level Appears in Printer Sta...

Page 421: ...Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems 421 ...

Page 422: ...tup Cannot Find Printer on Check Printer Settings Screen During Setup Windows Cannot Proceed beyond Printer Connection Screen While using printer Cannot Find Printer while Using Wi Fi Note You cannot use the wireless LAN and the wired LAN at the same time 422 ...

Page 423: ... s Wi Fi Settings Cannot Find Printer on Check Printer Settings Screen During Wi Fi Setup Windows Checking Wi Fi Environment Cannot Find Printer on Check Printer Settings Screen During Wi Fi Setup Windows Checking Printer s IP Address Cannot Find Printer on Check Printer Settings Screen During Wi Fi Setup Windows Checking Security Software Settings Cannot Find Printer on Check Printer Settings Scr...

Page 424: ...nter on Check Printer Settings Screen During Wired LAN Setup Windows Checking Security Software Settings Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup Windows Checking Router Settings 424 ...

Page 425: ...nter and network device to become ready for use once they are turned on Wait a while after turning on the printer or network device and then click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up network communication If printer and network device are on If the network devices are on turn them ...

Page 426: ...r Settings screen to cancel to set up the network communication After that configure the computer and network device For the procedures refer to the instruction manuals supplied with the computer and network device or contact their manufacturers If you can view web pages after configuring the computer and network device try to set up the network communication from the beginning If above does not s...

Page 427: ...w wireless communication Make sure the or icon is displayed on the touch screen If icon is not displayed The printer is not set to allow wireless communication Turn on wireless communication on the printer If icon is displayed Cannot Find Printer on Check Printer Settings Screen During Wi Fi Setup Windows Checking Wi Fi Environment 427 ...

Page 428: ... Wireless communication between different rooms or floors is generally poor Wireless communication can be impeded by building materials containing metal or concrete If the printer cannot communicate with the computer over a Wi Fi due to a wall place the printer and the computer in the same room In addition if a device like a microwave oven that emits radio waves of the same frequency bandwidth as ...

Page 429: ... For details see the instruction manual supplied with the wireless router or contact the manufacturer After taking measures above click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up network communication If the printer cannot be detected the printer is not connected to the wireless router Co...

Page 430: ...another device To check the printer s IP address print out the network settings information or use the operation panel to display it Display on the touch screen LAN settings Print the network settings Printing Network Settings If the IP address is not specified correctly See If an error screen appears and specify the IP address If the IP address is specified correctly Cannot Find Printer on Check ...

Page 431: ...g the software to access click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up network communication If no message appears Cancel the setup and then set the security software to allow Canon software to access the network The file Setup exe or Setup64 exe in the win Driver DrvSetup folder on th...

Page 432: ...ction manual supplied with the wireless router or contact the manufacturer In addition make sure the wireless router you are using is configured to use 2 4 GHz bandwidth Important Depending on the wireless router note that different network name SSID is assigned for a bandwidth 2 4 GHz or 5 GHz or its usage for PC or game machine using alphanumeric characters at the end of network name SSID After ...

Page 433: ...inter and network device to become ready for use once they are turned on Wait a while after turning on the printer or network device and then click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up the network communication If LAN cable is connected and printer and network device are on If the p...

Page 434: ...nter Settings screen to cancel to set up the network communication After that configure the computer and network device For the procedures refer to the instruction manuals supplied with the computer and network device or contact their manufacturers If you can view web pages after configuring the computer and network device try to set up the network communication from the beginning If you can view ...

Page 435: ... displayed on the touch screen If icon is not displayed The printer is not set to allow wired communication Turn on wired communication on the printer Once you have turned on wired communication redo the network communication setup from the beginning If icon is displayed Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup Windows Checking Printer s IP Address 435 ...

Page 436: ...another device To check the printer s IP Address print out the network settings information or use the operation panel to display it Display on the touch screen LAN settings Print the network settings Printing Network Settings If the IP address is not specified correctly See If an error screen appears and specify the IP address If the IP address is specified correctly Cannot Find Printer on Check ...

Page 437: ... the software to access click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up the network communication If no message appears Cancel the setup and then set the security software to allow Canon software below to access the network The file Setup exe or Setup64 exe in the win Driver DrvSetup fol...

Page 438: ...ring MAC address filtering and DHCP function For more on checking the settings of the router refer to the instruction manual supplied with the router or contact its manufacturer After checking the router settings click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up network communication 438 ...

Page 439: ...plied with the USB cable Check2 Follow procedure below to connect printer and computer again Important For macOS make sure the lock icon is on the lower left of the Printers Scanners screen If the icon locked is displayed click the icon to unlock The administrator name and the password are necessary to unlock 1 Unplug USB cable from printer and computer and connect it again 2 Make sure no printer ...

Page 440: ... redo setup For macOS 1 Click Next The screen telling you that installation has not been completed appears 2 Click No The screen to select application software to install appears 3 Click Back to Top 4 Click Exit on Start Setup screen 5 Turn off printer 6 Restart computer 7 Make sure you have no application software running 8 Perform setup on web page 440 ...

Page 441: ... whether printer setup is complete or the settings of wireless router to connect are correct Check3 Make sure printer setup is complete on the computer If it is not perform setup For Windows Perform setup using the Setup CD ROM or from the web page For macOS Perform setup from the web page Note IJ Network Device Setup Utility allows you to diagnose and repair the network status Download it from th...

Page 442: ...d to most wireless routers note that some of them have it inside Check6 Make sure wireless signal is strong Monitor signal strength and move printer and wireless router as necessary Place the printer and wireless router where there are no obstacles between them Wireless communication between different rooms or floors is generally poor Wireless communication can be impeded by building materials con...

Page 443: ...lect it to enable bidirectional support Check9 Make sure security software s firewall is off If your security software s firewall is on a message may appear warning you that Canon software is attempting to access the network If this warning message appears set security software to always allow access If you are using any programs that switch between network environments check their settings Some p...

Page 444: ...Network Connection Problems Printer Suddenly Stopped Working for Some Reason Network Key Password Unknown Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings 444 ...

Page 445: ...itch It may be necessary to resolve wireless router problems e g update interval of a key problems of DHCP update interval energy saving mode etc or to update the wireless router firmware For details contact the manufacturer of your wireless router Check2 Can you view any web pages on your computer Make sure your computer is connected to the wireless router properly For more on checking computer s...

Page 446: ...s poor Place the printer and wireless router close to each other Note Though an antenna is attached to most wireless routers note that some of them have it inside Check6 Make sure wireless signal is strong Monitor signal status and move printer and wireless router as necessary Place the printer and wireless router where there are no obstacles between them Wireless communication between different r...

Page 447: ...hannel set on the wireless router Check9 Make sure security software s firewall is off If your security software s firewall is on a message may appear warning you that Canon software is attempting to access the network If this warning message appears set security software to always allow access If you are using any programs that switch between network environments check their settings Some program...

Page 448: ...r Wireless Direct specified for the printer display it using the operation panel of the printer or print out the network setting information of the printer Display on the touch screen LAN settings Print the network settings Printing Network Settings Check5 Have you entered the proper password specified for the Wireless Direct To check the password specified for the printer display it using the ope...

Page 449: ...Cannot Print Scan through Network Check1 Make sure the computer is connected to the wireless router For more on how to check the computer settings or connection status see your computer instruction manual or contact its manufacturer Check2 If MP Drivers are not installed install them Windows Install the MP Drivers using the Setup CD ROM or install them from the Canon website Check3 When using Wi F...

Page 450: ...etup Utility See below for starting up IJ Network Device Setup Utility For Windows Starting Up IJ Network Device Setup Utility For macOS Starting Up IJ Network Device Setup Utility Setting an Encryption Key For more on setting up a wireless router see the instruction manual provided with the wireless router or contact its manufacturer Make sure your computer can communicate with the wireless route...

Page 451: ...be identical among the wireless router the printer and your computer To communicate with a wireless router that generates a password automatically you must set the printer to use the password generated by the wireless router For Windows When the WEP Details screen appears after you click Search on the Network Settings Wi Fi screen in IJ Network Device Setup Utility follow the on screen instruction...

Page 452: ...IJ Network Device Setup Utility For Windows Starting Up IJ Network Device Setup Utility For macOS Starting Up IJ Network Device Setup Utility If this does not solve the problem see below Cannot Communicate with Printer After Enabling MAC IP Address Filtering or Encryption Key on Wireless Router With Encryption On Cannot Communicate with Printer After Changing Encryption Type at Wireless Router Can...

Page 453: ...entication method must be identical among the wireless router the printer and your computer For details see Setting an Encryption Key With Encryption On Cannot Communicate with Printer After Changing Encryption Type at Wireless Router If you change the encryption type for the printer and it subsequently cannot communicate with the computer make sure the encryption type for the computer and the wir...

Page 454: ...Other Network Problems Checking Network Information Restoring to Factory Defaults 454 ...

Page 455: ...r screen Canon IJ Network Device Setup Utility Screen Checking Computer IP Address or MAC Address To check the IP Address or MAC address of your computer follow the instructions below For Windows 1 Select Command Prompt as shown below In Windows 10 right click Start and select Command Prompt In Windows 8 1 select Command Prompt from the Start screen If Command Prompt is not displayed on the Start ...

Page 456: ...t is not displayed on the Start screen select the Search charm and search for Command Prompt In Windows 7 click Start All Programs Accessories Command Prompt 2 Type the ping command and press Enter The ping command is as follows ping XXX XXX XXX XXX XXX XXX XXX XXX is the IP address of the target device If communication is taking place a message like the one shown below appears Reply from XXX XXX ...

Page 457: ...time 1 739 ms XXX XXX XXX XXX ping statistics 3 packets transmitted 3 packets received 0 packet loss If packet loss is 100 communication is not taking place Otherwise computer is communicating with target device Checking Network Setting Information To check the printer s network settings information print out the network settings information or use the operation panel to display it Display on the ...

Page 458: ... restoring it to the factory defaults redo setup using the Setup CD ROM or from the web page For macOS Initialization erases all network settings on the printer making printing or scanning operation from a computer over a network impossible To use the printer over a network again after restoring it to the factory defaults redo setup from the web page Initialize the network setting using the printe...

Page 459: ...Problems while Printing Scanning from Smartphone Tablet Cannot Print Scan from Smartphone Tablet 459 ...

Page 460: ...martphone tablet Turn on the printer or devices If the power is already turned on cycle the power switch It may be necessary to resolve wireless router problems e g update interval of a key problems of DHCP update interval energy saving mode etc or to update the wireless router firmware For details contact the manufacturer of your wireless router Check2 Check the settings of your device smartphone...

Page 461: ...ical with those of the wireless router change the network settings of it to match with those of the wireless router Check6 Make sure the printer is not placed too far away from the wireless router If the distance between the printer and wireless router is too far wireless communication becomes poor Place the printer and wireless router close to each other Note Though an antenna is attached to most...

Page 462: ...wer is already turned on cycle the power switch Check2 Is the icon displayed on the touch screen If not Wireless Direct is disabled Turn on Wireless Direct Check3 Check the settings of your device smartphone tablet Make sure Wi Fi is enabled on your device For details refer to your device s instruction manual Check4 Make sure printer is selected as connection for device e g smartphone or tablet Se...

Page 463: ...ion of the printer Display on the touch screen LAN settings Print the network settings Printing Network Settings Check6 Make sure the printer is not placed too far away from the device If the distance between the printer and device is too far wireless communication becomes poor Place the printer and device close to each other Check7 Make sure 5 devices are already connected Wireless Direct does no...

Page 464: ...Printing Problems Printer Does Not Print Ink Does Not Come Out Paper Does Not Feed Properly No Paper Error Cannot Print on the Disc Label Printout Results Are Unsatisfactory 464 ...

Page 465: ...roblem with the relay device Contact the vendor of the relay device There could also be a problem with the USB cable Replace the USB cable and retry the printing If you use the printer over a LAN make sure the printer is correctly set up for network use Cannot Find Printer while Using Wi Fi Cannot Find Printer while Using Wired LAN Note IJ Network Device Setup Utility allows you to diagnose and re...

Page 466: ...inter s name is selected in the Print dialog box Note If multiple printers are registered to your computer select Set as Default Printer for a printer to make the one selected by default For macOS Make sure your printer s name is selected in Printer in the Print dialog Note If multiple printers are registered to your computer select Set as Default Printer from System Preferences Printers Scanners ...

Page 467: ... After printing is completed select Off for Prevention of Print Data Loss Check8 If printing from a computer restart the computer Restart the computer and try printing again 467 ...

Page 468: ...tern print head cleaning and print head deep cleaning see If Printing Is Faint or Uneven If nozzle check pattern is not printed correctly Check if the ink tank for the problem color is empty If the ink tank is not empty perform print head cleaning and try printing the nozzle check pattern again If problem is not resolved after performing print head cleaning twice Perform print head deep cleaning I...

Page 469: ...ientation When you load the paper on the rear tray place the print side facing UP and align the right and left paper guides with the paper stack Loading Paper In the cassette be sure to load only plain paper When you load the paper on the cassette place the print side facing DOWN and align the right left front paper guides with the paper stack Loading Paper Check3 Is paper too thick or curled Unsu...

Page 470: ...ter unplug it from the power supply then remove the foreign object Note If the feed slot cover is opened close it slowly Check7 Clean paper feed roller Cleaning Paper Feed Rollers Note Cleaning the paper feed roller abrades it so do this only when necessary Check8 If two or more sheets of paper feed from cassette at once clean inside of cassette Cleaning Cassette Pads 470 ...

Page 471: ...over and rear cover attached properly See Rear View for the positions of the transport unit cover and the rear cover If the measures above do not solve the problem contact your nearest Canon service center to request a repair 471 ...

Page 472: ...tray supplied with this printer For more on placing the multi purpose tray see Placing a Printable Disc Check3 Has time elapsed since you placed the multi purpose tray If a certain period of time has elapsed since you placed the multi purpose tray it may be ejected Follow the instructions on the touch screen and try the operation again Multi Purpose Tray Does Not Feed Properly Check1 Is multi purp...

Page 473: ...rpose tray will automatically be ejected When the multi purpose tray is pulled out place the multi purpose tray again and retry printing For more on placing the multi purpose tray see Placing a Printable Disc If the multi purpose tray is still jammed check if there is a problem with the printable disc Multi Purpose Tray Does Not Feed Properly 473 ...

Page 474: ...printer for Copying Printing from memory card Check the settings using the operation panel Setting Items for Copying Setting Items for Photo Printing Using Operation Panel Printing from your computer Check the settings using the printer driver Basic Printing Setup Printing from a PictBridge Wi Fi compliant device Check the settings on your PictBridge Wi Fi compliant device or using the operation p...

Page 475: ...nk Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks or Lines Lines Are Misaligned Distorted Paper Is Smudged Printed Surface Is Scratched Vertical Line Next to Image Cannot Complete Printing Part of Page Is Not Printed Windows Lines Incomplete or Missing Windows Images Incomplete or Missing Windows Ink Blots Paper Curl Back of Paper Is Smudged Uneven or Streaked Colors 475 ...

Page 476: ...Printouts Are Blank Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks or Lines Printing Is Blurry Colors Are Wrong 476 ...

Page 477: ... the ink tank B peel it off Check4 Are the print head nozzles clogged Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles For details on printing the nozzle check pattern print head cleaning and print head deep cleaning see If Printing Is Faint or Uneven If nozzle check pattern is not printed correctly Check if the ink tank for the problem color ...

Page 478: ...he printable side facing down Refer to the instruction manual supplied with the paper for detailed information on the printable side When copying see also the sections below Check6 Is platen glass or glass of ADF dirty Clean the platen glass or the glass of ADF Cleaning Platen and Document Cover Cleaning the ADF Auto Document Feeder Note If the glass of ADF is dirty black streaks appear on the pap...

Page 479: ...st the print head position Aligning the Print Head Note If the problem is not resolved after performing the print head alignment perform print head alignment manually from your computer For Windows Adjusting the Print Head Position Manually For macOS Adjusting Print Head Position Check3 Increase print quality and try printing again Increasing the print quality using the operation panel or the prin...

Page 480: ...en using Photo Paper Plus Semi gloss even if the sheet is curled load one sheet at a time as it is Rolling this paper in the opposite direction to flatten it may crack the paper surface and reduce the print quality We recommend putting unused paper back into the package and storing it flat Plain Paper Turn the paper over and reload it to print on the other side Other Paper such as envelope If the ...

Page 481: ...heet at a time Check4 Set printer to prevent paper abrasion Adjusting the setting to prevent paper abrasion will widen the clearance between the print head and the paper If you notice abrasion even with the media type set correctly to match the paper set the printer to prevent paper abrasion using the operation panel or the computer This may reduce the print speed Once you have finished printing u...

Page 482: ...and try printing again If you are printing with a low brightness setting on plain paper the paper may absorb too much ink and become wavy causing paper abrasion Printing from your computer Windows Check the brightness setting in the printer driver Adjusting Brightness Copying Setting Items for Copying Check6 Is platen glass or glass of ADF dirty Clean the platen glass or the glass of ADF Cleaning ...

Page 483: ...re to set the correct paper size Check9 Set longer ink drying time This allows the printed surface to dry preventing smudges and scratches For Windows 1 Check that printer is turned on 2 Open Canon IJ Printer Assistant Tool Maintenance Tab Description 3 Select Select Printer and select printer you are using from pulldown menu and select OK 4 Select Custom Settings 5 Drag Ink Drying Wait Time slide...

Page 484: ...lts Are Unsatisfactory Note The direction of the vertical line pattern may vary depending on the image data or the print setting This printer performs automatic cleaning when necessary to keep printouts clean A small amount of ink is ejected for cleaning Although the ink is normally ejected onto the ink absorber at the outer edge of the paper it may get onto the paper if the loaded paper is larger...

Page 485: ...Scanning Problems Windows Scanning Problems 485 ...

Page 486: ...Scanning Problems Scanner Does Not Work ScanGear Scanner Driver Does Not Start 486 ...

Page 487: ...ct the USB cable to a different USB port on the computer Check 3 If the USB cable is connected to a USB hub remove it from the USB hub and connect it to a USB port on the computer Check 4 With network connection check the connection status and reconnect as needed Check 5 Restart the computer 487 ...

Page 488: ...ter name is displayed multiple times select the one that does not include WIA Note The operation may differ depending on the application Use the WIA driver when scanning from a WIA compliant application Scanning with WIA Driver Check 3 Make sure that the application supports TWAIN You cannot start ScanGear scanner driver from applications not supporting TWAIN Check 4 Scan and save images with IJ S...

Page 489: ...Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Cannot Communicate with Printer via USB Wrong Language Appears in Touch Screen 489 ...

Page 490: ... power plug is securely connected to printer and then turn on again Check3 Unplug printer leave it for at least 2 minutes and then plug it back in and turn on again If this does not solve the problem contact your nearest Canon service center to request a repair 490 ...

Page 491: ...me screen 3 Select ECO 4 Select Energy saving settings 5 Check displayed message and select Next 6 Select Auto power off 7 Select Never 8 Select OK The setting is disabled To disable the setting from the computer For Windows use Canon IJ Printer Assistant Tool or ScanGear scanner driver to disable the setting Follow the procedure below to disable the setting using Canon IJ Printer Assistant Tool 1...

Page 492: ...e for Auto Power Off 5 Select OK 6 Select OK on the displayed screen The setting to shut off the power automatically is disabled Note Refer to below to disable the setting from ScanGear scanner driver Scanner Tab 492 ...

Page 493: ...m environment supports Hi Speed USB connection Does the USB port on your computer support Hi Speed USB connection Does the USB cable or the USB hub support Hi Speed USB connection Be sure to use a certified Hi Speed USB cable We recommend that the USB cable be no longer than 10 feet 3 meters or so Is the Hi Speed USB driver working properly on your computer Make sure the latest Hi Speed USB driver...

Page 494: ...Important Connect the Type B terminal to the printer with the notched side facing UP For details refer to the instruction manual supplied with the USB cable Check3 Make sure Enable bidirectional support is selected in the Ports sheet of the properties dialog box of the printer driver Windows If not select it to enable bidirectional support Opening Printer Driver s Setup Screen 494 ...

Page 495: ...the instructions below to select your language 1 Press HOME button and wait a little 2 Select Setup icon Using the Operation Panel 3 Select 4 Select sixth setting item from top 5 Select a language for touch screen 6 Select button on lower left 495 ...

Page 496: ...Installation and Download Problems Failed to MP Drivers Installation Windows Updating MP Drivers in Network Environment Windows 496 ...

Page 497: ... 7 click Start and then click Computer 2 Double click the CD ROM icon in the window that appears If the contents of the CD ROM appear double click MSETUP4 EXE If you cannot install the MP Drivers with the Setup CD ROM install them from the Canon website Note If the CD ROM icon does not appear try the following Remove the CD ROM from your computer and reinsert it Restart your computer If the icon s...

Page 498: ...tall the MP Drivers restart your computer and then reinstall the MP Drivers Deleting the Unnecessary MP Drivers Reinstall the MP Drivers with the Setup CD ROM or install them from the Canon website Note If the installer was stopped due to a Windows error Windows operation may be unstable and you may not be able to install the drivers Restart your computer and then reinstall the drivers 498 ...

Page 499: ...ers that you downloaded In the connection method selection screen select Use the printer with Wi Fi connection or Use the printer with wired LAN connection according to the connection method you use The printer is detected automatically in the network Make sure the printer was found and install the MP Drivers following the on screen instructions Note The network settings on the printer are not aff...

Page 500: ...Errors and Messages An Error Occurs Message Support Code Appears 500 ...

Page 501: ...r or an error code appears on the printer For some errors a support code error number appears on the computer screen When a Support Code and a message are displayed on the computer screen Windows When a Support Code and a message are displayed on the printer touch screen For details on how to resolve errors see List of Support Code for Error Note For details on how to resolve errors without Suppor...

Page 502: ...utput Error Communication Error Windows Other Error Messages Windows Message Appears on Touch Screen Check the message and take an appropriate action Power was not turned off correctly the last time Press the button when turning power off The printer may have been unplugged while the power was still on Select OK on the touch screen Note See Unplugging the Printer to unplug the printer correctly Ca...

Page 503: ... printing If printing starts normally there is a problem with the relay device Contact the vendor of the relay device There could also be a problem with the USB cable Replace the USB cable and retry the printing If you use the printer over a LAN make sure the printer is correctly set up for network use Check3 Make sure MP Drivers are installed correctly Uninstall the MP Drivers following the proce...

Page 504: ...rease the amount of free space on the disk Could not spool successfully due to insufficient memory Close other applications to increase the available memory If you still cannot print restart your computer and retry the printing Printer driver could not be found Uninstall the MP Drivers following the procedure described in Deleting the Unnecessary MP Drivers and reinstall them from the Setup CD ROM...

Page 505: ...pport Code Appears on Touch Screen and Computer Screen 1000 to 1ZZZ 1000 1001 1002 1003 1013 1200 1240 1270 1300 1303 1304 1309 1310 1313 1401 1403 1405 140B 1410 1411 1412 1413 1414 1551 1552 1600 1660 1684 1688 1689 168C 1700 1701 1730 1731 1830 1850 1851 1855 1856 1857 1871 1874 1890 2000 to 2ZZZ 2110 2113 2114 2120 2123 2500 2700 2801 2802 2803 3000 to 3ZZZ 3402 3403 3404 3405 3406 3407 3408 3...

Page 506: ...800 6801 6830 6831 6832 6833 6900 6901 6902 6910 6911 6920 6921 6930 6931 6932 6933 6934 6935 6936 6937 6938 6940 6941 6942 6943 6944 6945 6946 6951 6A80 6A81 6D01 7000 to 7ZZZ 7500 7600 7700 7800 8000 to 8ZZZ 8300 A000 to ZZZZ C000 For paper jam support codes see also List of Support Code for Error Paper Jams 506 ...

Page 507: ... or the rear tray If the paper fed from the cassette is jammed 1303 If the paper is jammed when performing automatic duplex printing 1304 If the paper is jammed as the printer pulled in the printed paper 1313 If the paper tears and you cannot remove it from the paper output slot or if the paper is jammed inside the printer Paper Is Jammed inside Printer If the document is jammed in the ADF Auto Do...

Page 508: ...ing and you need to turn off the printer to remove it tap Stop to stop the printing before you turn off the printer If the paper tears and you cannot remove the jammed paper from the paper output slot or the rear tray remove the paper from inside the printer Paper Is Jammed inside Printer If you cannot pull the paper out from the paper output slot or from the rear tray try to pull the paper out fr...

Page 509: ... loading it correctly We recommend using paper sizes other than A5 to print documents with photos or graphics A5 paper may curl and jam as it leaves the printer If the measures above do not solve the problem contact your nearest Canon service center to request a repair 509 ...

Page 510: ...inter Paper Is Jammed inside Printer If the paper is jammed at the feeder of the cassette Pull out the cassette and then remove the paper slowly with both hands If none of the above is applied see Removing Jammed Paper from Rear Side to open the rear cover and to remove the paper 2 Load paper in cassette properly Loading Paper in the Cassette 3 Perform printing or copying again 510 ...

Page 511: ... Paper Is Jammed inside Printer If the paper is jammed at the feeder of the cassette Pull out the cassette and then remove the paper slowly with both hands If none of the above is applied see Removing Jammed Paper from Rear Side to open the rear cover and to remove the paper 2 Load paper properly Loading Paper in the Cassette Loading Paper in the Rear Tray 3 Perform printing or copying again 511 ...

Page 512: ... printer pulled in the printed paper try to remove the paper from the following locations Paper output slot 1300 Inside of the printer Paper Is Jammed inside Printer If the measures above do not solve the problem see Removing Jammed Paper from Rear Side to open the rear cover and to remove the paper 512 ...

Page 513: ...ore you turn off the printer 1 Turn off printer and unplug it 2 Open scanning unit cover Important Do not touch white belt A If you soil or scratch this part by touching it with paper or your hand it could damage the printer 3 Check if jammed paper is under print head holder If the jammed paper is under the print head holder move the print head holder to the far right or left whichever makes it ea...

Page 514: ...t it 5 Slowly pull out paper so as not to tear it Pull out the paper at an angle of about 45 degrees 6 Make sure all jammed paper is removed If the paper tears when you pull out it a bit of paper may remain in the printer Check the following and remove any remaining paper 514 ...

Page 515: ...e When reloading the paper make sure you are using suitable paper and loading it correctly If a paper jam message appears on the touch screen or on your computer screen when you resume printing after removing all the jammed paper there may be some paper still inside the printer Check the printer again for any remaining bits of paper If the measures above do not solve the problem contact your neare...

Page 516: ...ing and you need to turn off the printer to remove it tap Stop to stop the printing before you turn off the printer 1 Rotate printer so that rear side of printer faces toward you 2 Open rear tray cover and then pull up paper support 3 Detach rear cover Pull out the rear cover 516 ...

Page 517: ...he inner parts of the printer If you were not able to remove the paper in this step detach the transport unit cover and remove the paper by following these steps 1 Detach transport unit cover Lift up the transport unit cover and pull out it 517 ...

Page 518: ...ed 4 Attach transport unit cover Insert the transport unit cover slowly all the way into printer and take down the transport unit cover 5 Attach rear cover Insert the projections of the right side of the rear cover into the printer and then push the left side of the rear cover until it is closed completely 518 ...

Page 519: ...If the measures above do not solve the problem contact your nearest Canon service center to request a repair 519 ...

Page 520: ...en you load paper in the rear tray Set paper information for the paper in the rear tray After carrying out the above measures select OK on the touch screen Important Be sure to close the feed slot cover after loading paper in the rear tray If the feed slot cover is open paper cannot be fed Note After loading paper in the rear tray the screen for setting rear tray paper information appears Set pape...

Page 521: ...per when you load paper in the cassette Set paper information for the paper in the cassette After carrying out the above measures select OK on the touch screen Note Once the cassette is inserted the screen for setting cassette paper information appears Set paper information for the paper in the cassette The loadable paper differs depending on the paper source The loadable paper in the cassette is ...

Page 522: ...1200 Cause Scanning unit cover is open What to Do Close the scanning unit cover and wait for a while Do not close it while you are replacing an ink tank 522 ...

Page 523: ...1401 Cause Print head may be damaged What to Do Turn off the printer and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 523 ...

Page 524: ...d If printing is in progress and you want to continue printing tap OK on the printer with the ink tank installed Then printing can continue Replacing the ink tank is recommended after the printing The printer may be damaged if printing is continued under the ink out condition 524 ...

Page 525: ...tank cannot be recognized What to Do Printing cannot be performed because the ink tank is not installed or is not compatible with this printer Check the ink tank If you want to cancel printing tap Stop on the printer 525 ...

Page 526: ...op on the printer for at least 5 seconds and then release it With this operation disabling the function for detecting the remaining ink level is memorized Please be advised that Canon shall not be liable for any malfunction or trouble which may be caused by continuation of printing under the ink out condition Note If the function for detecting the remaining ink level is disabled the ink tank is di...

Page 527: ...le this function touch Stop on the printer for at least 5 seconds and then release it With this operation disabling the function for detecting the remaining ink level is memorized Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition or by using refilled ink tanks Note If the function for detecting the remaini...

Page 528: ...full What to Do Select OK on the touch screen to continue printing Contact your nearest Canon service center to request a repair Note In the case of warnings or errors caused by remaining ink levels the printer cannot print or scan 528 ...

Page 529: ...Do Open the scanning unit cover and make sure the tape for securing the print head holder during transportation has been removed If the tape is still there remove it and close the scanning unit cover If this does not solve the problem contact your nearest Canon service center to request a repair 529 ...

Page 530: ...or copying make the copy paper settings to match cassette paper information set on the printer See below for details on cassette paper information set on the printer Paper Settings If the print or copy paper settings do not match cassette paper information set on the printer as shown below a message appears on the touch screen Print settings specified on the printer driver Paper size A5 Media type...

Page 531: ...assette paper information appears Set paper information for the paper in the cassette Note If you do not know what paper information to set tap Back The previous screen appears showing the paper size and media type Check the paper settings and set them as cassette paper information See below for the correct correspondence between paper settings made on the printer driver or on the touch screen Pap...

Page 532: ...n printing or copying using the operation panel of the printer Feed settings To change the message view setting when printing using the printer driver Changing the Printer Operation Mode Windows Changing the Printer Operation Mode macOS 532 ...

Page 533: ...4103 Cause Cannot perform printing with current print settings What to Do Tap Stop on the touch screen to cancel printing Then change the print settings and retry printing 533 ...

Page 534: ...rinter error has occurred What to Do Turn off printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 534 ...

Page 535: ...rinter error has occurred What to Do Turn off printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 535 ...

Page 536: ...c Remove any impediment Make sure the ink tanks are properly installed Press ink tanks until they click into place Turn the printer back on If this does not solve the problem contact your nearest Canon service center to request a repair Important When clearing an impediment to print head holder motion be careful not to touch white belt A If you soil or scratch this part by touching it with paper o...

Page 537: ...error has occurred What to Do Turn off printer and unplug it After a while plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 537 ...

Page 538: ...se Printer error has occurred What to Do Contact your nearest Canon service center to request a repair Note In the case of warnings or errors caused by remaining ink levels the printer cannot print or scan 538 ...

Page 539: ... remove it depending on the jammed location and cause List of Support Code for Error Paper Jams Turn off printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 539 ...

Page 540: ...c Remove any impediment Make sure the ink tanks are properly installed Press ink tanks until they click into place Turn the printer back on If this does not solve the problem contact your nearest Canon service center to request a repair Important When clearing an impediment to print head holder motion be careful not to touch white belt A If you soil or scratch this part by touching it with paper o...

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Canon TS9500 Series, Online Manual

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Summary of Contents for TS9500 Series

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