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Canon PIXMA TS3120, Online Manual

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Canon PIXMA TS3120 Online Manual Download Page 289

Printer Cannot Be Used After Replacing Wireless Router or
Changing Its Settings

When you replace a wireless router, redo the network setup for the printer.

• For Windows:

Perform setup using the Setup CD-ROM or from the web page.

• For Mac OS:

Perform setup from the web page.

Note

• IJ Network Device Setup Utility allows you to diagnose and repair the network status.

Select the link below to download IJ Network Device Setup Utility and install it.

Checking Printer Connection Status Using IJ Network Device Setup Utility

See below for starting up IJ Network Device Setup Utility.

• For Windows:

Starting Up IJ Network Device Setup Utility

• For Mac OS:

Starting Up IJ Network Device Setup Utility

If this does not solve the problem, see below.

Cannot Communicate with Printer After Enabling MAC/IP Address Filtering or Encryption Key on

Wireless Router

With Encryption On, Cannot Communicate with Printer After Changing Encryption Type at Wireless

Router

Cannot Communicate with Printer After Enabling MAC/IP Address

Filtering or Encryption Key on Wireless Router

Check1

 Check wireless router setting.

To check the wireless router setting, see the instruction manual provided with the wireless router or contact its
manufacturer. Make sure the computer and the wireless router can communicate with each other under this
setting.

289

Summary of Contents for PIXMA TS3120

Page 1: ...ual Basic Operation Network Handling Paper Originals FINE Cartridges etc Maintenance Overview of the Machine Information about Paper Printing Copying Scanning Frequently Asked Questions List of Suppor...

Page 2: ...Another Computer via LAN Changing from USB to LAN Connection 43 Printing Network Settings 44 Changing Wireless LAN Connection Method 48 Handling Paper Originals FINE Cartridges etc 49 Loading Paper 5...

Page 3: ...ing 103 Printer Handling Precautions 104 Transporting Your Printer 105 When repairing lending or disposing of the printer 106 Keeping Print Quality High 107 Main Components and Their Use 108 Main Comp...

Page 4: ...Handling Paper 147 Printing 148 Printing from Computer 149 Printing from Application Software Windows Printer Driver 150 Basic Printing Setup 151 Paper Settings on the Printer Driver 154 Various Print...

Page 5: ...on Photo Paper 221 Scanning 223 Scanning from Computer Windows 224 Scanning According to Item Type or Purpose IJ Scan Utility 225 IJ Scan Utility Features 226 Scanning Easily Auto Scan 228 Scanning Do...

Page 6: ...ing Wireless LAN Setup Windows Checking Printer s IP Address 273 Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Windows Checking Security Software Settings 274 Cannot F...

Page 7: ...not Communicate with Printer via USB 322 Installation and Download Problems 323 Cannot Install MP Drivers Windows 324 Updating MP Drivers in Network Environment Windows 326 Errors and Messages 327 An...

Page 8: ...2900 360 2901 361 4102 362 4103 363 5011 364 5012 365 5100 366 5200 367 5B00 368 6000 369...

Page 9: ...Using Online Manual Operating Environment Symbols Used in This Document Touch enabled Device Users Windows Printing Online Manual Trademarks and Licenses Screenshots in This Manual 9...

Page 10: ...ersonal injury or material damage caused by incorrect operation of the equipment These must be observed for safe operation Important Instructions including important information To avoid damage and in...

Page 11: ...ws For touch actions you need to replace right click in this document with the action set on the operating system For example if the action is set to press and hold on your operating system replace ri...

Page 12: ...and or other countries Note The formal name of Windows Vista is Microsoft Windows Vista operating system Copyright c 2003 2015 Apple Inc All rights reserved Redistribution and use in source and binar...

Page 13: ...indicated by a copyright notice that is included in or attached to the work an example is provided in the Appendix below Derivative Works shall mean any work whether in Source or Object form that is...

Page 14: ...excluding those notices that do not pertain to any part of the Derivative Works and 4 If the Work includes a NOTICE text file as part of its distribution then any Derivative Works that You distribute...

Page 15: ...such obligations You may act only on Your own behalf and on Your sole responsibility not on behalf of any other Contributor and only if You agree to indemnify defend and hold each Contributor harmles...

Page 16: ...bridge Broadband Ltd copyright notice BSD Portions of this code are copyright c 2001 2003 Cambridge Broadband Ltd All rights reserved Redistribution and use in source and binary forms with or without...

Page 17: ...S OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWA...

Page 18: ...CIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY O...

Page 19: ...DISCLAIMED IN NO EVENT SHALL APPLE OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GO...

Page 20: ...in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution Neither the na...

Page 21: ...distribute this software for any purpose without fee is hereby granted provided that this entire notice is included in all copies of any software which is or includes a copy or modification of this s...

Page 22: ...pplies only to products supporting Wi Fi c 2009 2013 by Jeff Mott All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the fol...

Page 23: ...Basic Operation Printing Photos from a Computer Printing Photos from a Smartphone Tablet Copying 23...

Page 24: ...ibes how to print photos with My Image Garden 1 Open the paper support A 2 Pull out the paper output tray B and the output tray extension C 3 Load paper vertically WITH THE PRINT SIDE FACING YOU 4 Adj...

Page 25: ...ng paper on the rear tray the Paper status and the current paper size flash on the LCD 5 Press Paper Select button E to select a paper size according to the paper loaded on the rear tray and press OK...

Page 26: ...icon G in Quick Menu The Guide Menu screen is displayed Note The number and types of icons displayed vary depending on your region the registered printer scanner and the installed applications 7 Clic...

Page 27: ...o select two or more photos at a time click photos while pressing the Ctrl key For Mac OS To select two or more photos at a time click photos while pressing the command key 10 Click Print K 11 Specify...

Page 28: ...lets you use images on your computer such as photos taken with a digital camera in a number of ways For Windows My Image Garden Guide For Mac OS My Image Garden Guide If your printer is not displayed...

Page 29: ...how to download Canon PRINT Inkjet SELPHY see below Print Easily from a Smartphone or Tablet with Canon PRINT Inkjet SELPHY 1 Open the paper support A 2 Pull out the paper output tray B and the outpu...

Page 30: ...ng paper on the rear tray the Paper status and the current paper size flash on the LCD 5 Press Paper Select button E to select a paper size according to the paper loaded on the rear tray and press OK...

Page 31: ...one tablet 7 Select Photo Print on Canon PRINT Inkjet SELPHY The list of photos saved on your smartphone tablet is displayed 8 Select a photo You can also select multiple photos at once 9 Specify the...

Page 32: ...originals and copy them to plain paper 1 Open the paper support A 2 Pull out the paper output tray B and the output tray extension C 3 Load paper vertically WITH THE PRINT SIDE FACING YOU 4 Adjust the...

Page 33: ...ng paper on the rear tray the Paper status and the current paper size flash on the LCD 5 Press Paper Select button E to select a paper size according to the paper loaded on the rear tray and press OK...

Page 34: ...6 Open the document cover G 7 Load the original WITH THE SIDE TO COPY FACING DOWN and align it with the alignment mark H 8 Close the document cover 9 Press the Black button I or Color button J 34...

Page 35: ...Important Do not open the document cover until copying is complete Note Your printer is equipped with many other convenient copy features Copying 35...

Page 36: ...ss router to the printer that is in the Wireless Direct the connection between the device and wireless router will be disabled In that case the connection of the device may switch to a mobile data con...

Page 37: ...ttings Windows For Windows you can perform network settings using IJ Network Device Setup Utility IJ Network Device Setup Utility Windows Diagnosing and Repairing Network Settings Windows Mac OS You c...

Page 38: ...ile the setting is changed Do not proceed to the next screen of this guide until setup is complete For office use consult your network administrator Note that if you connect to a network with no secur...

Page 39: ...hen configure settings again Devices connected to the printer using Wireless Direct cannot communicate with each other Firmware updates for the printer are not available while using Wireless Direct Wh...

Page 40: ...ion Tips Default Network Settings Another Printer Found with Same Name Connecting to Another Computer via LAN Changing from USB to LAN Connection Printing Network Settings Changing Wireless LAN Connec...

Page 41: ...ut setting 15 minutes Enable disable Bonjour Enable Service name Canon TS3100 series LPR protocol setting Enable RAW protocol Enable LLMNR Active PictBridge communication Enable XX represents alphanum...

Page 42: ...printer from the results For Mac OS The printer names appear with the MAC address added at the end or as the printer name specified by Bonjour Check identifiers such as the MAC address the printer nam...

Page 43: ...Windows To add a computer to connect to the printer on a LAN or to change from USB to LAN connection perform setup using the Setup CD ROM or from the web page For Mac OS To connect an additional compu...

Page 44: ...on Setting 1 Product Information Product information 1 1 Product Name Product name XXXXXXXX 1 2 ROM Version ROM version XXXXXXXX 1 3 Serial Number Serial number XXXXXXXX 2 Network Diagnostics Network...

Page 45: ...efix length XXX 3 2 18 Stateless Address1 Stateless address 1 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 2 19 Stateless Prefix Length1 Stateless prefix length 1 XXX 3 2 20 Stateless Address2 Stateless...

Page 46: ...ion Encryption method AES 3 3 7 Authentication Authentication method WPA2 PSK 3 3 8 TCP IPv4 TCP IPv4 Enable 3 3 9 IP Address IP address XXX XXX XXX XXX 3 3 10 Subnet Mask Subnet mask XXX XXX XXX XXX...

Page 47: ...omatically Auto Manual 5 15 Primary Server Primary server ad dress XXX XXX XXX XXX 5 16 Secondary Server Secondary server ad dress XXX XXX XXX XXX 5 17 Proxy Server Proxy server setting Enable Disable...

Page 48: ...settings on the Network Settings screen on IJ Network Device Setup Utility Important Before you perform settings using IJ Network Device Setup Utility turn on Easy wireless connect mode on the printe...

Page 49: ...Handling Paper Originals FINE Cartridges etc Loading Paper Loading Originals Replacing a FINE Cartridge 49...

Page 50: ...Loading Paper Loading Plain Paper Photo Paper 50...

Page 51: ...ior WOP111 Canon Oc Office Colour Paper SAT213 For the page size and paper weight you can use for this printer see Supported Media Types 1 Prepare paper Align the edges of paper If paper is curled fla...

Page 52: ...y extension C 3 Load paper vertically against the far right of the rear tray WITH THE PRINT SIDE FACING YOU 4 Adjust the paper guide D with the paper left side Do not slide the paper guide too hard ag...

Page 53: ...ientation E Loading paper in the landscape orientation C can cause paper jams Note Do not load sheets of paper higher than the load limit mark G After loading paper on the rear tray the Paper status a...

Page 54: ...t settings how ink is used and sprayed distance from nozzles etc that allow you to print to that type with optimal image quality The wrong paper settings may cause poor printout color quality or scrat...

Page 55: ...and an error code are displayed if these settings do not match to prevent incorrect printing When the error message and the error code are displayed check and correct the paper settings 55...

Page 56: ...Loading Originals Loading Originals on the Platen Glass Supported Originals 56...

Page 57: ...e to observe the following when loading the original on the platen glass Failure to observe the following may cause the scanner to malfunction or the platen glass to break Do not place any objects wei...

Page 58: ...2 Close the document cover gently Important After loading the original on the platen glass be sure to close the document cover before starting to copy or scan 58...

Page 59: ...pported Originals Item Details Types of originals Text document magazine or newspaper Printed photo postcard business card or disc BD DVD CD etc Size width x height Max 8 5 x 11 7 inches 216 x 297 mm...

Page 60: ...Replacing a FINE Cartridge Replacing a FINE Cartridge Checking the Ink Status with the Ink Lamps on the Operation Panel Ink Tips 60...

Page 61: ...og Furthermore with such a FINE cartridge the printer will not be able to inform you when to replace the FINE cartridge properly Once a FINE cartridge has been installed do not remove it from the prin...

Page 62: ...ves to the replacement position Caution Do not hold the FINE cartridge holder to stop or move it forcibly Do not touch the FINE cartridge holder until it stops completely Important The inside of the p...

Page 63: ...id staining of clothing or the surrounding area Discard the empty FINE cartridge according to the local laws and regulations regarding disposal of consumables 5 Prepare a new FINE cartridge 1 Take a n...

Page 64: ...nd regulations regarding disposal of consumables Do not touch the electrical contacts or print head nozzle on a FINE cartridge The printer may not print properly if you touch them 6 Install the FINE c...

Page 65: ...2 Push the FINE cartridge in and up firmly until it snaps into place Important Check if the FINE cartridge is installed correctly 65...

Page 66: ...propriate action An Error Occurs The printer may make noise during operation 8 Adjust the print head position Aligning the Print Head After replacing the FINE cartridge align the print head Note When...

Page 67: ...code and take appropriate action An Error Occurs In the copy standby mode you can check the ink status with the Color Ink lamp and Black Ink lamp All the lamps on the operation panel are shown lit in...

Page 68: ...ty The printer has the function to automatically clean the ink jet nozzles to prevent clogging In the cleaning procedure used ink for nozzle cleaning is limited to a small amount Does black and white...

Page 69: ...Maintenance If Printing Is Faint or Uneven Performing Maintenance Functions from Your Computer Windows Performing Maintenance Functions from Your Computer Mac OS Cleaning 69...

Page 70: ...If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head 70...

Page 71: ...placing Procedure Also check if the protective tape on the bottom of the FINE cartridge is removed If the Alarm lamp lights or flashes see An Error Occurs For Windows increasing the print quality in t...

Page 72: ...leaning From the computer For Windows Cleaning the Print Heads For Mac OS Cleaning the Print Heads If the problem is not resolved turn off the power and clean the print head deeply again after 24 hour...

Page 73: ...From the computer For Windows Adjusting Print Head Position For Mac OS Adjusting Print Head Position 73...

Page 74: ...Load a sheet of A4 or Letter sized plain paper on the rear tray After loading paper on the rear tray the Paper status and the current paper size flash on the LCD Press the Paper Select button to selec...

Page 75: ...ern B If there are missing lines in the pattern A Cleaning the print head is required C Good D Bad lines are missing If there are horizontal white streaks in the pattern B Cleaning the print head is r...

Page 76: ...2 Press the Setup button until 2 appears on the LCD 3 Press the Black button or the Color button The printer starts cleaning the print head The cleaning will be complete when the ON lamp lights after...

Page 77: ...the print head deeply The cleaning will be complete when the ON lamp lights after flashing Do not perform any other operations until the printer completes the deep cleaning of the print head This take...

Page 78: ...ycled paper Be sure to use paper that is white and clean on both sides 1 Make sure that the power is turned on 2 Load a sheet of A4 or Letter sized plain paper on the rear tray After loading paper on...

Page 79: ...If the print head alignment sheet was not printed correctly press the Stop button then redo this procedure from the beginning 6 Load the print head alignment sheet on the platen glass Load the print...

Page 80: ...laten glass until adjusting the print head position is complete If adjusting the print head position has failed the Alarm lamp flashes Press the OK button to release the error then take appropriate ac...

Page 81: ...Cleaning Cleaning Exterior Surfaces Cleaning the Platen Glass and Document Cover Cleaning Paper Feed Rollers Cleaning Inside the Printer Bottom Plate Cleaning 81...

Page 82: ...sheet of A4 or Letter sized plain paper or cleaning sheet available on the market on the rear tray After loading paper on the rear tray the Paper status and the current paper size flash on the LCD Pre...

Page 83: ...the paper feed rollers turn on the power then clean the paper feed rollers again If the problem is not resolved after cleaning the paper feed rollers contact your nearest Canon service center to reque...

Page 84: ...tray with the open side facing you 3 Pull out the paper output tray and the output tray extension 3 Press the Setup button until 8 appears on the LCD 4 Press the Black button or the Color button The...

Page 85: ...85...

Page 86: ...Handling Precautions Transporting Your Printer When repairing lending or disposing of the printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply Indication of LC...

Page 87: ...Safety Safety Precautions Regulatory Information WEEE EU EEA 87...

Page 88: ...of the printer may cause injury For the printer s weight refer to the Specifications Do not place any object on the printer Especially do not place metal objects paper clips staples etc or containers...

Page 89: ...te the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the...

Page 90: ...CNR 102 de l IC Cet quipement doit tre install et utilis en gardant une distance de 20 cm ou plus entre le dispositif rayonnant et le corps l exception des extr mit s mains poignets pieds et chevilles...

Page 91: ...91...

Page 92: ...d Elektronik Altger te 2012 19 EU und nationalen Gesetzen nicht ber den Hausm ll entsorgt werden darf Dieses Produkt muss bei einer daf r vorgesehenen Sammelstelle abgegeben werden Dies kann z B durch...

Page 93: ...el voorkomen in elektrische en elektronische apparatuur EEA Bovendien werkt u door een juiste afvoer van dit product mee aan het effectieve gebruik van natuurlijke hulpbronnen Voor meer informatie ove...

Page 94: ...de deixalles dom stiques de la vostra localitat Per a m s informaci sobre la devoluci i el reciclatge de productes RAEE visiteu www canon europe com weee Solo per Unione Europea e SEE Norvegia Islanda...

Page 95: ...utos REEE v a www canon europe com weee G lder kun i Europ iske Union og E S Norge Island og Liechtenstein Dette symbol angiver at det p g ldende produkt ikke m bortskaffes sammen med dagrenovation jf...

Page 96: ...keva direktiivi SER direktiivi 2012 19 EU sek kansallinen lains d nt kielt v t tuotteen h vitt misen talousj tteen mukana Tuote on viet v asianmukaiseen ker yspisteeseen esimerkiksi kodinkoneliikkeese...

Page 97: ...n l tky Va e spolupr ce na spr vn likvidaci tohoto v robku sou asn napom e efektivn mu vyu v n p rodn ch zdroj Dal informace o m stech sb ru va eho odpadn ho za zen k recyklaci v m sd l m stn ad va o...

Page 98: ...pre t ty Eur pskej nie a EHP N rsko Island a Lichten tajnsko Tento symbol znamen e pod a Smernice 2012 19 E o odpade z elektrick ch a elektronick ch zariaden OEEZ a pod a platnej legislat vy Slovenske...

Page 99: ...dei sazinieties ar viet jo pa vald bu atkritumu sav k anas atbild go dienestu pilnvarotu EEIA strukt ru vai sadz ves atkritumu apsaimnieko anas iest di Lai sa emtu pla ku inform ciju par elektrisko un...

Page 100: ...pean i EEA Norvegia Islanda i Liechtenstein Acest simbol indic faptul c acest produs nu trebuie aruncat o dat cu reziduurile menajere n conformitate cu Directiva DEEE Directiva privind de eurile de ec...

Page 101: ...kom uredu komunalnoj slu bi odobrenom WEEE programu ili slu bi za odlaganje ku nog otpada Ostale informacije o vra anju i recikliranju WEEE proizvoda potra ite na www canon europe com weee Korisnici u...

Page 102: ...Canceling Print Jobs Storing Printed Images Legal Restrictions on Scanning Copying Printer Handling Precautions Transporting Your Printer When repairing lending or disposing of the printer Keeping Pr...

Page 103: ...of deposit Postage stamps canceled or uncanceled Identification badges or insignia Selective service or draft papers Checks or drafts issued by governmental agencies Motor vehicle licenses and certifi...

Page 104: ...any object on the document cover Do not place any object on the document cover It will fall into the rear tray when the document cover is opened and cause the printer to malfunction Also place the pri...

Page 105: ...transport of the printer have its box marked THIS SIDE UP to keep the printer with its bottom facing down Mark also with FRAGILE or HANDLE WITH CARE 1 Turn the printer off 2 Confirm that the ON lamp i...

Page 106: ...stored in the printer When sending the printer for repair lending or transferring the printer to another person or disposing of the printer please be sure to follow the steps below in order to delete...

Page 107: ...press the ON button to turn off the power the printer caps the print head nozzles automatically to prevent from drying If you unplug the power cord from the wall outlet before the ON lamp is turned o...

Page 108: ...Main Components and Their Use Main Components Power Supply Indication of LCD 108...

Page 109: ...Main Components Front View Rear View Inside View Operation Panel 109...

Page 110: ...here Two or more sheets of the same size and type of paper can be loaded at the same time and fed automatically one sheet at a time Loading Plain Paper Photo Paper 5 cover Open to replace the FINE car...

Page 111: ...8 operation panel Use to change the settings of the printer or to operate it Operation Panel 9 platen glass Load an original here 111...

Page 112: ...supplied power cord 2 USB port Plug in the USB cable to connect the printer with a computer Important Do not touch the metal casing Do not plug in or unplug the USB cable while the printer is printing...

Page 113: ...should be installed into the left slot and the black FINE cartridge should be installed into the right slot Note For details on replacing a FINE cartridge see Replacing a FINE Cartridge Important The...

Page 114: ...reless Direct 5 Information button Starts printing network settings information 6 Setup button Select a menu to perform printer maintenance and to change printer settings Pressing this button repeated...

Page 115: ...job in progress Holding this button down lets you select maintenance options or printer settings 13 Black button Starts black white copying You can also press this button to finalize your selection f...

Page 116: ...Power Supply Confirming that the Power Is On Turning the Printer On and Off Checking the Power Plug Power Cord Unplugging the Printer 116...

Page 117: ...r is on Note It may take a while for the printer to start printing immediately after you turn on the printer The LCD will turn off if the printer is not operated for about 10 minutes To restore the di...

Page 118: ...urs You can set the printer to automatically turn on when a print or scan operation is performed from a computer connected by USB cable or wireless network This feature is set to off by default For de...

Page 119: ...omatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval This is the default setting For details on the auto power off feature see below Fro...

Page 120: ...cord is hot The power plug power cord is rusty The power plug power cord is bent The power plug power cord is worn The power plug power cord is split Caution If you find anything unusual with the pow...

Page 121: ...he ON lamp is off Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced 1 Press the ON button to turn the print...

Page 122: ...r Signal strength 50 or less The problem such as the printer cannot print may occur Place the printer near the wireless router Wireless LAN is enabled but the printer is not connected to the wireless...

Page 123: ...7 Paper size Displays the current paper size The paper size also flashes while you select the paper size after pressing the Paper Select button 123...

Page 124: ...Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer Mac OS Changing Settings from Operation Panel 124...

Page 125: ...Settings from Your Computer Windows Changing the Print Options Registering a Frequently Used Printing Profile Setting the FINE Cartridge to be Used Managing the Printer Power Changing the Printer Ope...

Page 126: ...such as part of an image data being cut off 1 Open the printer driver setup window 2 Click Print Options on the Page Setup tab The Print Options dialog box opens Note When you use the XPS printer dri...

Page 127: ...s From Commonly Used Settings on the Quick Setup tab select the printing profile to be used and if necessary change the settings after Additional Features You can also register necessary items on the...

Page 128: ...ttings Registered print settings cannot be saved and preserved If a profile is deleted register the print settings again Deleting Unnecessary Printing Profile 1 Select the printing profile to be delet...

Page 129: ...e to be used for printing and click OK When you perform printing the specified FINE cartridge will be used Important When the following settings are specified Black Only does not function because the...

Page 130: ...ations from the printer driver or the printer for a specified period of time 1 Open the Canon IJ Printer Assistant Tool 2 Make sure that the printer is on and then click Auto Power The Auto Power Sett...

Page 131: ...rom the list according to the same procedure Note When the printer is turned off the Canon IJ Status Monitor message varies depending on the Auto Power On setting When the setting is Enable Printer is...

Page 132: ...when orientation is Landscape On the Page Setup tab you can change the rotation direction of the Landscape in the Orientation To rotate the print data 90 degrees to the left during printing select thi...

Page 133: ...4 Apply the settings Click OK and when the confirmation message appears click OK The printer operates with the modified settings hereafter 133...

Page 134: ...Changing Settings from Operation Panel Quiet setting Turning on off Printer Automatically Initializing Printer Settings Switching Disabling Wireless Connection Function 134...

Page 135: ...e Color button To disable the function press the Black button Important Operating speed may be reduced compared to when the quiet mode is not selected Note You can set the quiet mode from the operatio...

Page 136: ...rinting operation from a computer over network may become impossible To use the printer over network perform setup according to the instructions on our website Follow the procedure below to initialize...

Page 137: ...nnection Function Follow the procedure below to switch the wireless connection function or to disable it 1 Make sure that the printer is turned on 2 Press the Network button 3 Make sure that the icon...

Page 138: ...Print width 8 inches 203 2 mm Printable area Borderless printing Top Bottom Left Right margin 0 0 inch 0 0 mm Standard printing Top margin Square size 0 24 inches 6 0 mm Other sizes 0 12 inches 3 0 m...

Page 139: ...Paper Support and Paper Output Tray retracted Weight Approx 8 5 lb Approx 3 9 kg With the FINE Cartridges installed Canon FINE Cartridge Total 1280 nozzles BK 320 nozzles C M Y each 320 nozzles Copy S...

Page 140: ...ration password Minimum System Requirements Conform to the operating system s requirements when higher than those given here Windows Operating System Windows 10 Windows 8 1 Windows 7 SP1 Note Operatio...

Page 141: ...on is required to use Easy WebPrint EX and all the user s guide Easy WebPrint EX Internet Explorer 8 9 10 and 11 for Windows is required Windows Some functions may not be available with Windows Media...

Page 142: ...Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area 142...

Page 143: ...number Instead purchase paper by name Paper for printing documents Canon Red Label Superior WOP111 Canon Oc Office Colour Paper SAT213 Paper for printing photos Glossy Photo Paper Everyday Use GP 501...

Page 144: ...s Special page sizes must be within the following limits Minimum size 3 50 x 5 00 inches 89 0 x 127 0 mm Maximum size 8 50 x 26 61 inches 215 9 x 676 0 mm Paper Weight You can use paper in the followi...

Page 145: ...cm 20 sheets 2 Photo Paper Plus Glossy II PP 201 1 5 x 7 13 x 18 cm Square 5 x 5 127 x 127 mm 10 sheets 4 x 6 10 x 15 cm 20 sheets 2 Photo Paper Plus Glossy II PP 301 1 5 x 7 13 x 18 cm Square 5 x 5...

Page 146: ...s too thick plain paper weighing more than 28 lb 105 g m2 except for Canon genuine paper Paper thinner than a postcard including plain paper or notepad paper cut to a small size when printing on paper...

Page 147: ...the printed surface until the ink is dried Even when the ink is dried be careful not to touch the printed surface as much as possible when handling Due to the nature of the pigment ink the ink on the...

Page 148: ...Printing Printing from Computer Printing from Smartphone Tablet Printing from Digital Camera Paper Settings 148...

Page 149: ...Printing from Computer Printing from Application Software Windows Printer Driver Printing from Application Software AirPrint Printing Using Canon Application Software Printing Using a Web Service 149...

Page 150: ...n Software Windows Printer Driver Basic Printing Setup Basic Various Printing Methods Changing the Print Quality and Correcting Image Data Overview of the Printer Driver Printer Driver Description Upd...

Page 151: ...iver s setup screen 4 Select frequently used settings On the Quick Setup tab use Commonly Used Settings to select from predefined print settings When you select a print setting the settings for Additi...

Page 152: ...nter will now print using these settings Important When you select Always Print with Current Settings the settings on the Quick Setup Main and Page Setup tabs are saved and those settings are used in...

Page 153: ...Note If the paper size in the printer driver does not match the one registered on the printer an error may occur For instructions on what to do if an error occurs see Paper Settings 153...

Page 154: ...printer driver Canon Red Label Superior WOP111 Plain Paper Canon Oc Office Colour Paper SAT213 Plain Paper Canon genuine papers Photo Printing Media name Model No Media Type in the printer driver Phot...

Page 155: ...thods Setting a Page Size and Orientation Setting the Number of Copies and Printing Order Execute Borderless Printing Scaled Printing Page Layout Printing Tiling Poster Printing Duplex Printing Printi...

Page 156: ...b 1 Open the printer driver setup window 2 Select the paper size Select a page size from the Page Size list on the Page Setup tab 3 Set Orientation Select Portrait or Landscape for Orientation Check R...

Page 157: ...Specify the print order Check the Print from Last Page check box when you want to print from the last page in order and uncheck the check box when you want to print from the first page Check the Colla...

Page 158: ...are and this printer driver the number of copies may be multiplied numbers of the two settings or the specified printing order may not be enabled Print from Last Page appears grayed out and is unavail...

Page 159: ...to print data such as a photo without providing any margin around it set borderless printing You can also set borderless printing in Additional Features on the Quick Setup tab Setting Borderless Prin...

Page 160: ...amp button on the Page Setup tab appear grayed out and are unavailable When Plain Paper is selected from the Media Type list on the Main tab you cannot perform borderless printing Depending on the typ...

Page 161: ...will be printed in the full size If you set this when printing the address side of a postcard the postal code of the sender is printed in the correct position When Preview before printing is checked...

Page 162: ...the document Using Page Size select the page size that is set with your application software 4 Set the scaling rate by using one of the following methods Select a Printer Paper Size When the printer...

Page 163: ...e of the printer driver 5 Click OK When you execute print the document will be printed with the specified scale Important When the application software which you used to create the original has the sc...

Page 164: ...Note Selecting Scaled changes the printable area of the document 164...

Page 165: ...out list on the Page Setup tab The current settings are displayed in the settings preview on the left side of the printer driver 3 Select the print paper size Select the size of the paper loaded in th...

Page 166: ...r To change the page arrangement order select a placement method from the list Page Border To print a page border around each document page check this check box 5 Complete the setup Click OK on the Pa...

Page 167: ...Setting Tiling Poster Printing 1 Open the printer driver setup window 2 Set tiling poster printing Select Tiling Poster from the Page Layout list on the Page Setup tab The current settings are display...

Page 168: ...ecifies the printing range Select All under normal circumstances To reprint only a specific page select Pages and enter the page number you want to print To specify multiple pages enter the page numbe...

Page 169: ...select Print all pages or Delete all pages 2 Complete the setup After completing the page selection click OK When you execute print only specified pages will be printed Important Since tiling poster p...

Page 170: ...ge Setup tab 3 Select the layout Select Normal size Fit to Page Scaled or Page Layout from the Page Layout list 4 Specify the side to be stapled The best Stapling Side is selected automatically from t...

Page 171: ...an Plain Paper is selected from Media Type on the Main tab Duplex Printing Manual appears grayed out and is unavailable When Borderless Tiling Poster or Booklet is selected from the Page Layout list D...

Page 172: ...5 Select the paper size For Printer Paper Size select Hagaki 100x148mm 6 Set the print orientation To print the address horizontally set Orientation to Landscape 7 Select the print quality For Print Q...

Page 173: ...Overview of the Printer Driver Canon IJ Printer Driver Opening Printer Driver s Setup Screen Canon IJ Status Monitor Checking Ink Status from Your Computer Instructions for Use Printer Driver 173...

Page 174: ...u want to use the XPS printer driver the normal printer driver must also be installed Installing the Printer Driver To install the normal printer driver install the driver from Start Setup Again on th...

Page 175: ...etails refer to the operating instructions of your application software Displaying the Printer Driver s Setup Screen by Clicking the Printer Icon From the setup screen you can perform printer maintena...

Page 176: ...ppears as a button on the task bar Click the button of the status monitor displayed on the task bar The Canon IJ Status Monitor appears Note To open the Canon IJ Status Monitor when the printer is not...

Page 177: ...In such cases take the appropriate action as described 177...

Page 178: ...nce tab click View Printer Status 3 Display Estimated ink levels Ink status is displayed as an illustration Note The information displayed on the Canon IJ Status Monitor may differ depending on the co...

Page 179: ...ab Print a pattern for color adjustment on the Color Adjustment tab in the Manual Color Adjustment dialog box Since the resolution in the preview display differs from the printing resolution text and...

Page 180: ...box 5 Open Word s Print dialog box again 6 Open the printer driver setup window and click OK 7 Start printing If bitmap printing is enabled in Adobe Illustrator Adobe Systems Incorporated printing ma...

Page 181: ...Printer Driver Description Quick Setup tab Description Main tab Description Page Setup tab Description Maintenance tab Description Canon IJ Status Monitor Description 181...

Page 182: ...s either by dragging the individual profiles or by holding down the Ctrl key and pressing the up or down arrow keys Standard These are the factory settings If Page Size Orientation and Copies were set...

Page 183: ...the layout Preview before printing Shows what the print result will look like before you actually print the data Check this check box to display a preview before printing Uncheck this check box if yo...

Page 184: ...area and the amount of extension that are configured in other application software will be reversed vertically and horizontally Color Intensity Manual Adjustment Select when you set the Color Correct...

Page 185: ...ver printing speed Standard Prints with average speed and quality Draft This setting is appropriate for test printing Paper Source Shows the source from which paper is supplied Rear Tray Paper is alwa...

Page 186: ...e setting Saves the paper size to the printing profile in Commonly Used Settings To apply the saved paper size when the printing profile is selected check this check box If this check box is unchecked...

Page 187: ...age Size and Orientation Setting the Number of Copies and Printing Order Execute Borderless Printing Duplex Printing Printing on Postcards Displaying the Print Results before Printing Setting Paper Di...

Page 188: ...pe that matches the paper that is loaded in the printer This ensures that printing is carried out properly for the specified paper Paper Source Shows the source from which paper is supplied Rear Tray...

Page 189: ...olor Adjustment tab and select the Color Correction method on the Matching tab Note If you want to use an ICC profile to adjust colors use the Manual Color Adjustment dialog box to set the profile Gra...

Page 190: ...ght makes a color stronger and moving the slider to the left makes a color weaker You can also directly enter a value linked to the slider Enter a value in the range from 50 to 50 This adjustment chan...

Page 191: ...s a pattern that allows you to check the cyan magenta yellow balance Important When Grayscale Printing is checked on the Main tab Cyan Magenta Yellow appear grayed out and are unavailable Intensity Co...

Page 192: ...ch the purpose of the print operation Important When Grayscale Printing is checked on the Main tab Color Correction appears grayed out and is unavailable Driver Matching With Canon Digital Photo Color...

Page 193: ...iver Adjusting Intensity Contrast Using Sample Patterns Printer Driver Specifying Color Correction Adjusting Colors with the Printer Driver Printing with ICC Profiles Printing a Color Document in Mono...

Page 194: ...specify any vertical and horizontal dimensions for the paper size Orientation Selects the printing orientation If the application used to create your document has a similar function select the same o...

Page 195: ...the printer can automatically reduce the size when it prints the document Check this check box to reduce the size when printing the document Borderless Chooses whether you are printing on a full page...

Page 196: ...nction can be used only when Plain Paper is selected for Media Type and one of Normal size Fit to Page Scaled or Page Layout is selected Stapling Side Selects the stapling margin position The printer...

Page 197: ...Stamp Background button has become the Stamp button and only the stamp function can be used Depending on the type of printer driver you are using and the environment Stamp and Background may not be av...

Page 198: ...the words Cut and Paste in the margins These words serve as guidelines for pasting together the pages into a poster Check this check box to print the words Note Depending on the type of printer driver...

Page 199: ...t does not fit on one page the document is reduced when printed Margin Specifies the width of the stapling margin The width of the side specified by Stapling Side becomes the stapling margin Print Opt...

Page 200: ...a is prohibited If the print result has missing image data or unintended colors selecting this check box may improve the condition Important Uncheck this check box under normal circumstances Note Do n...

Page 201: ...nly Black Only Important When the following settings are specified Black Only does not function because the printer uses the color FINE cartridge to print documents Other than Plain Paper Ink Jet Haga...

Page 202: ...rst page only or on all pages when the document has two or more pages Check the Stamp check box to enable this Check this check box to print a stamp on the first page only Background Background printi...

Page 203: ...acters may extend outside of the stamp border Color Select Color Shows the current color for the stamp To select a different color click Select Color to open the Color dialog box and select or create...

Page 204: ...faults to set the stamp position to Center and the orientation to 0 Save settings Tab The Save settings tab allows you to register a new stamp or delete an unnecessary stamp Title Enter the title to s...

Page 205: ...ost position Note Depending on the type of printer driver you are using and the environment this function may not be available Click Defaults to set File to blank Layout Method to Fill page and the In...

Page 206: ...XPS preview and displays the print history Note You can use this function only with the XPS printer driver View Printer Status Starts the Canon IJ Status Monitor Perform this function when you want t...

Page 207: ...ver You can select the language to be used and switch the language displayed in the setup window Modules Lists the printer driver modules Language Specifies the language you wish to use in the printer...

Page 208: ...form Ink status display The status monitor displays FINE cartridge types and estimated ink levels When the remaining ink level becomes low a warning icon and message low ink level warning are displaye...

Page 209: ...error The estimated ink level of the FINE cartridge is also displayed as an illustration Ink Model Number You can look up the correct FINE cartridge for your printer Option Menu If a printer message...

Page 210: ...ion Remote UI will not display Printer Information Allows you check detailed information such as the printer status the print progress and remaining ink levels Maintenance Allows you to run printer ma...

Page 211: ...and restart the operation from the beginning 3 Install the MP Drivers Take the appropriate action as described on the screen 4 Complete the installation Click Complete Depending on the environment you...

Page 212: ...Printing from Smartphone Tablet Printing from iPhone iPad iPod touch iOS Printing from Smartphone Tablet Android Printing from Windows 10 Mobile Device Printing Scanning with Wireless Direct 212...

Page 213: ...n connect up to 5 devices to the printer at the same time Check the usage restrictions and switch the printer to the Wireless Direct Restrictions Preparing for Wireless Direct Change settings below to...

Page 214: ...cted to the printer Note You can check the printer s password by printing the network setting information Printing Network Settings Depending on the device you are using entering the password is requi...

Page 215: ...Bridge Wireless LAN compliant device the smartphone or the tablet and when you print from the computer Default Setting for Displaying the Error Code which Prevents Misprinting Media type is set depend...

Page 216: ...etting for printing A5 Paper size setting set to the printer A4 When you start printing an error code appears on the LCD Select one of the operations below Printing by paper size setting for printing...

Page 217: ...Prevents Misprinting When you print from the PictBridge Wireless LAN compliant device the smartphone or the tablet The error code which prevents misprinting is enabled by default To change the display...

Page 218: ...Copying Making Copies on Plain Paper Basics Copying on Photo Paper Copying Using Smartphone or Tablet 218...

Page 219: ...hing to lit the printer starts copying Remove the original on the platen glass after copying is complete To make multiple copies Press the Color button or the Black button repeatedly according to the...

Page 220: ...per The original is copied on plain paper with borders Print Quality For the print quality of copying you can select either Standard mode or Draft mode speed priority Standard mode The quality is give...

Page 221: ...t display changes from flashing to lit the printer starts copying Remove the original on the platen glass after copying is complete To make multiple copies Press the Color button or the Black button r...

Page 222: ...reducing enlarging to fit the paper size of photo paper The original is copied on photo paper without borders If you copy the rectangular original on the square size paper it will be copied with miss...

Page 223: ...Scanning Scanning from Computer Windows Scanning from Computer AirPrint Scanning Using Smartphone Tablet 223...

Page 224: ...Utility IJ Scan Utility Features Scanning Easily Auto Scan Basics Scanning Documents and Photos Scanning Using Application Software ScanGear Scanning Tips Positioning Originals Scanning from Computer...

Page 225: ...Scanning According to Item Type or Purpose IJ Scan Utility IJ Scan Utility Features Scanning Easily Auto Scan Basics Scanning Documents and Photos 225...

Page 226: ...Note For details on the IJ Scan Utility main screen see IJ Scan Utility Main Screen Save Scanned Images Automatically Scanned images are automatically saved to a preset folder The folder can be change...

Page 227: ...Note To set the applications to integrate with see Settings Dialog Box 227...

Page 228: ...printed on white paper hand written text business cards and other unclear items Thin items Thick items 1 Make sure scanner or printer is turned on 2 Place items on platen Positioning Originals Scannin...

Page 229: ...the paper size resolution PDF settings etc click Settings and then set each item in the Settings dialog box Note Once settings are made in the Settings dialog box the same settings can be used for sc...

Page 230: ...ear What Is ScanGear Scanner Driver Starting ScanGear Scanner Driver Scanning in Basic Mode ScanGear Scanner Driver Screens General Notes Scanner Driver Important Available functions and settings vary...

Page 231: ...Specify the document type output size and other settings when scanning documents and preview scan results Make various correction settings or finely adjust the brightness contrast and other parameter...

Page 232: ...Advanced Mode Use the Advanced Mode tab to scan by specifying the color mode output resolution image brightness color tone and other settings 232...

Page 233: ...g from IJ Scan Utility 1 Start IJ Scan Utility For details click Home to return to the top page of the Online Manual for your model and search for Starting IJ Scan Utility 2 In IJ Scan Utility main sc...

Page 234: ...view and scan Photos with a whitish background Documents printed on white paper hand written text business cards and other unclear documents Thin documents Thick documents The following types of docum...

Page 235: ...ant Preview is not available when scanning from the ADF Note Colors are adjusted based on the document type selected in Select Source 4 Set Destination Note Skip ahead to Step 7 if an ADF option is se...

Page 236: ...on to display a dialog box showing the document type and other details of the current scan settings How ScanGear behaves after scanning is complete can be set from Status of ScanGear dialog after scan...

Page 237: ...ScanGear Scanner Driver Screens Basic Mode Tab Advanced Mode Tab 237...

Page 238: ...n scanning from the ADF Auto Document Feeder 1 Settings and Operation Buttons Select Source Photo Color Scan color photos Magazine Color Scan color magazines Document Color Scan documents in color Doc...

Page 239: ...pe will also be active When you select Magazine Color the descreen function will be active Display Preview Image Preview Performs a trial scan Note When using the machine for the first time scanner ca...

Page 240: ...ct an output size in pixels A cropping frame of the selected monitor size will appear and the portion within the cropping frame will be scanned Drag the cropping frame to enlarge reduce it while maint...

Page 241: ...e Auto Crop If an area is specified only the portion in the cropping frame will be scanned Adjusting Cropping Frames ScanGear Image corrections Correct the image to be scanned Important Apply Auto Doc...

Page 242: ...ces dialog box Perform Scan Scan Starts scanning Note When scanning starts the progress appears To cancel the scan click Cancel Preferences Displays the Preferences dialog box for making scan preview...

Page 243: ...displayed Deselects the checkboxes of the images in thumbnail view Select All Frames Available when two or more frames are displayed Selects the images in thumbnail view and outlines them in blue Sel...

Page 244: ...thin blue outline The settings will be applied to the Focus Frame and Selected Frames simultaneously To select multiple images click them while pressing the Ctrl key Unselected no outline The settings...

Page 245: ...e s on the displayed image In thumbnail view one cropping frame can be created per image In whole image view multiple cropping frames can be created Adjusting Cropping Frames ScanGear Related Topic Sc...

Page 246: ...iew The preview function is not available when scanning from the ADF Auto Document Feeder 1 Settings and Operation Buttons Favorite Settings You can name and save a group of settings Input Settings Ou...

Page 247: ...orrections to the image brightness and color tones can be made including adjustments to the image s overall brightness or contrast and adjustments to its highlight and shadow values histogram or balan...

Page 248: ...the next action may appear Follow the prompt to complete For details refer to Status of ScanGear dialog after scanning in Scan Tab Preferences dialog box It will take time to process the images if th...

Page 249: ...g the image Right click the image to zoom out Rotate Left Rotates the preview image 90 degrees counter clockwise The result will be reflected in the scanned image The image returns to its original sta...

Page 250: ...f them Remove Cropping Frame Removes the selected cropping frame Information Displays the version of ScanGear along with the document type and other details of the current scan settings Open Guide Ope...

Page 251: ...ey Unselected no outline The settings will not be applied When Whole Image is displayed on Toolbar Items on the Platen are scanned and appear as a single image All portions in the cropping frames will...

Page 252: ...g a network compatible model by connecting to a network the machine cannot be accessed from multiple computers at the same time When using a network compatible model by connecting to a network scannin...

Page 253: ...high resolution your computer may not respond or the progress bar may remain at 0 depending on the application In that case cancel the action for example by clicking Cancel on the progress bar then in...

Page 254: ...Scanning Tips Positioning Originals Scanning from Computer Network Scan Settings IJ Network Scanner Selector EX2 Menu and Setting Screen 254...

Page 255: ...maller than 1 2 inches 3 cm square cannot be cropped accurately when scanning Reflective disc labels may not be scanned as expected Photos Postcards Business Cards and BD DVD CD Magazines Newspapers a...

Page 256: ...ges di agonally striped area of the platen and items and between items Portions placed on the diagonally striped area cannot be scanned 0 4 inch 1 cm or more Note Place up to 12 items Positions of sla...

Page 257: ...anning with IJ Scan Utility changes as well If your scanner or printer is not selected in IJ Scan Utility check that it is selected with IJ Network Scanner Selector EX Refer to IJ Network Scanner Sele...

Page 258: ...k multiple model names appear In that case you can select one scanner per model 4 Click OK Setting for Scanning with IJ Scan Utility To scan from IJ Scan Utility using a scanner or printer connected t...

Page 259: ...n reopen it and try selecting again MP Drivers is installed Network settings of your scanner or printer is completed after installing the MP Drivers Network communication between your scanner or print...

Page 260: ...Scanning Using Smartphone Tablet Using PIXMA MAXIFY Cloud Link Printing Scanning with Wireless Direct 260...

Page 261: ...annot Install MP Drivers Windows An Error Occurs Message Support Code Appears Frequently Asked Questions Examples of Problems Printer Does Not Work Power Does Not Come On Power Shuts Off By Itself LCD...

Page 262: ...nnot Install MP Drivers Windows Easy WebPrint EX Does Not Start or Easy WebPrint EX Menu Does Not Appear Windows Updating MP Drivers in Network Environment Windows Error or Message Appears An Error Oc...

Page 263: ...ot Be Used After Replacing Wireless Router or Changing Its Settings Cannot Access to Internet on Wireless LAN from Communication Device Connecting Printer and Wireless Router Using Easy wireless conne...

Page 264: ...ireless Direct Cannot Print or Connect Printer Suddenly Cannot Be Used Cannot Access to Internet on Wireless LAN from Communication Device Cannot Print or Connect LAN Setting Tips Changing LAN Setting...

Page 265: ...Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems 265...

Page 266: ...work While performing printer setup Cannot Find Printer on Check Printer Settings Screen During Setup Windows Cannot Proceed beyond Printer Connection Screen While using printer Cannot Find Printer wh...

Page 267: ...s Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Windows Checking PC Network Connection Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup W...

Page 268: ...rinter and network device to become ready for use once they are turned on Wait a while after turning on the printer or network device and then click Redetect on the Check Printer Settings screen to re...

Page 269: ...ttings screen to cancel to set up the network communication After that configure the computer and network device For the procedures refer to the instruction manuals supplied with the computer and netw...

Page 270: ...allow wireless communication Make sure the icon is displayed on the LCD If icon is not displayed The printer is not set to allow wireless communication Turn on wireless communication on the printer I...

Page 271: ...tween them Wireless communication between different rooms or floors is generally poor Wireless communication can be impeded by building materials containing metal or concrete If the printer cannot com...

Page 272: ...nufacturer After taking measures above click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up n...

Page 273: ...ake sure whether printer s IP address is not used for another device To check the printer s IP address print out the network settings information Printing Network Settings If the IP address is not spe...

Page 274: ...the software to access click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up network communic...

Page 275: ...r see the instruction manual supplied with the wireless router or contact the manufacturer In addition make sure the wireless router you are using is configured to use 2 4 GHz bandwidth Important Depe...

Page 276: ...e USB cable Check2 Follow procedure below to connect printer and computer again Important For Mac OS make sure the lock icon is on the lower left of the Printers Scanners screen If the icon locked is...

Page 277: ...t installation has not been completed appears click Abort on displayed screen and finish setup If the Connection failed screen appears 1 Click Next 2 Click Next on displayed screen 3 Click Back to Top...

Page 278: ...setup from the web page Note IJ Network Device Setup Utility allows you to diagnose and repair the network status Download it from the web page For Windows For Mac OS Check4 Make sure printer and wire...

Page 279: ...e like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router is nearby it may cause interference Place the wireless router as far away from interference sources...

Page 280: ...ar warning you that Canon software is attempting to access the network If this warning message appears set security software to always allow access If you are using any programs that switch between ne...

Page 281: ...Network Connection Problems Printer Suddenly Cannot Be Used Network Key Unknown Printer Cannot Be Used After Replacing Wireless Router or Changing Its Settings 281...

Page 282: ...rval of a key problems of DHCP update interval energy saving mode etc or to update the wireless router firmware For details contact the manufacturer of your wireless router Check2 Can you view any web...

Page 283: ...communicate with the computer over a wireless LAN due to a wall place the printer and the computer in the same room In addition if a device like a microwave oven that emits radio waves of the same fre...

Page 284: ...check their settings Some programs use a firewall by default Check10 If printer is connected to an AirPort Base Station via LAN make sure you use alphanumeric characters for network identifier SSID M...

Page 285: ...s between them Wireless communication between different rooms or floors is generally poor Wireless communication can be impeded by building materials containing metal or concrete If the printer cannot...

Page 286: ...ers can access it For more on connecting to and setting up your wireless router see the wireless router instruction manual or contact its manufacturer Note To check the MAC address or IP address of yo...

Page 287: ...ility See below for starting up IJ Network Device Setup Utility For Windows Starting Up IJ Network Device Setup Utility For Mac OS Starting Up IJ Network Device Setup Utility Setting an Encryption Key...

Page 288: ...to 4 and authentication method must be the same for the wireless router the printer and your computer To communicate with a wireless router that uses automatically generated WEP keys you must set the...

Page 289: ...Setup Utility For Windows Starting Up IJ Network Device Setup Utility For Mac OS Starting Up IJ Network Device Setup Utility If this does not solve the problem see below Cannot Communicate with Print...

Page 290: ...o use and the authentication method must be the same for the printer the wireless router and the computer For details see Setting an Encryption Key With Encryption On Cannot Communicate with Printer A...

Page 291: ...Other Network Problems Checking Network Information Restoring to Factory Defaults 291...

Page 292: ...For Windows 1 Select Command Prompt as shown below In Windows 10 right click Start button and select Command Prompt In Windows 8 1 select Command Prompt from the Start screen If Command Prompt is not...

Page 293: ...X XXX bytes 32 time 10ms TTL 255 If Request timed out appears communication is not taking place For Mac OS 1 Start Network Utility as shown below Select Computer from Go menu of Finder double click Ma...

Page 294: ...Checking Network Setting Information To check the printer s network settings information print out the network settings information Printing Network Settings 294...

Page 295: ...defaults redo setup using the Setup CD ROM or from the web page For Mac OS Initialization erases all network settings on the printer making printing or scanning operation from a computer over a networ...

Page 296: ...Printing Problems Printing Does Not Start No Ink Comes Out Paper Does Not Feed Properly No Paper Error Print Results Are Unsatisfactory 296...

Page 297: ...a problem with the relay device Contact the vendor of the relay device There could also be a problem with the USB cable Replace the USB cable and retry the printing If you use the printer over a LAN m...

Page 298: ...printer s name is selected in Printer in the Print dialog Note To make the printer the one selected by default select the printer for Default printer Check6 Is print data extremely large Windows Click...

Page 299: ...cover Check3 Are the print head nozzles clogged Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles For details on printing the nozzle check patter...

Page 300: ...If problem is not resolved after performing print head deep cleaning twice Ink may have run out Replace the FINE cartridge 300...

Page 301: ...the paper load limit Always load the paper in portrait orientation regardless of the printing orientation When you load the paper load the paper with the print side facing UP Align the paper stack ag...

Page 302: ...Check6 Clean paper feed roller Cleaning Paper Feed Rollers If the measures above do not solve the problem contact your nearest Canon service center to request a repair 302...

Page 303: ...r Copying Check the settings using the operation panel Making Copies on Plain Paper Copying on Photo Paper Printing from a PictBridge Wireless LAN compliant device Check the settings on your PictBridg...

Page 304: ...ft for a long period of time After printing dry the paper sufficiently avoid high temperatures high humidity and direct sunlight and store or display indoors at room temperature and normal humidity To...

Page 305: ...Paper Is Blank Printing Is Blurry Colors Are Wrong White Streaks Appear Printing Is Blurry Colors Are Wrong 305...

Page 306: ...ead deep cleaning turn off the printer and perform print head deep cleaning again 24 hours later If problem is not resolved after performing print head deep cleaning twice Ink may have run out Replace...

Page 307: ...laten glass Cleaning the Platen Glass and Document Cover Check7 Make sure original is properly loaded on platen glass Loading Originals Check8 Is original loaded with side to be copied facing down on...

Page 308: ...twice Perform print head deep cleaning If the problem is not resolved after performing print head deep cleaning turn off the printer and perform print head deep cleaning again 24 hours later If proble...

Page 309: ...nted colors may not match screen colors due to basic differences in the methods used to produce colors Color control settings and environmental differences can also affect how colors appear on the scr...

Page 310: ...adjust the print head position Aligning the Print Head Note If the problem is not resolved after performing the print head alignment perform print head alignment manually from your computer For Windo...

Page 311: ...curl before loading paper We recommend putting unused paper back into the package and storing it flat Plain Paper Turn the paper over and reload it to print on the other side Leaving the paper loaded...

Page 312: ...brasion will widen the clearance between the print head and the paper If you notice abrasion even with the media type set correctly to match the paper set the printer to prevent paper abrasion followi...

Page 313: ...ex printing ink may stain the inside of the printer smudging the printout Perform bottom plate cleaning to clean inside of printer Cleaning Inside the Printer Bottom Plate Cleaning Note To prevent sta...

Page 314: ...Scanning Problems Windows Scanning Problems 314...

Page 315: ...Scanning Problems Scanner Does Not Work ScanGear Scanner Driver Does Not Start 315...

Page 316: ...a USB hub remove it from the USB hub and connect it to a USB port on the computer Check 4 With network connection check the connection status and reconnect as needed Check 5 Restart the computer func...

Page 317: ...er name is displayed multiple times select the one that does not include WIA Note The operation may differ depending on the application Use the WIA driver when scanning from a WIA compliant applicatio...

Page 318: ...Mechanical Problems Power Does Not Come On Power Shuts Off By Itself USB Connection Problems Cannot Communicate with Printer via USB 318...

Page 319: ...er plug is securely connected to printer and then turn it back on Check3 Unplug printer leave it for at least 2 minutes and then plug it back in and turn it on again If this does not solve the problem...

Page 320: ...hut off the power automatically is disabled To disable the setting from the computer For Windows use Canon IJ Printer Assistant Tool or ScanGear scanner driver to disable the setting Follow the proced...

Page 321: ...ts Hi Speed USB connection Does the USB port on your computer support Hi Speed USB connection Does the USB cable or the USB hub support Hi Speed USB connection Be sure to use a certified Hi Speed USB...

Page 322: ...mportant Connect the Type B terminal to the printer with the notched side facing UP For details refer to the instruction manual supplied with the USB cable Check3 Make sure Enable bidirectional suppor...

Page 323: ...Installation and Download Problems Cannot Install MP Drivers Windows Updating MP Drivers in Network Environment Windows 323...

Page 324: ...click Start and then click Computer 2 Double click the CD ROM icon in the window that appears If the contents of the CD ROM appear double click MSETUP4 EXE If you cannot install the MP Drivers with t...

Page 325: ...all the MP Drivers restart your computer and then reinstall the MP Drivers Deleting the Unnecessary MP Drivers Reinstall the MP Drivers with the Setup CD ROM or install them from the Canon website Not...

Page 326: ...tructions to install the latest MP Drivers that you downloaded In the connection method selection screen select Use the printer with wireless LAN connection The printer is detected automatically in th...

Page 327: ...Errors and Messages An Error Occurs Message Support Code Appears 327...

Page 328: ...message When an error occurs a message appears on the computer screen and an error code on the LCD For some errors a support code error number appears When a Support Code and a message are displayed o...

Page 329: ...pport code corresponding with it See the table below for details Error Code Support Code Cause Action E02 1000 3442 3443 3444 Printer is out of paper Printing one side is complete if you are per formi...

Page 330: ...may still be attach ed to FINE cartridge holder 1890 E11 4102 4103 Cannot perform printing with current print set tings Perform printing after you have changed print settings E12 4100 Specified data...

Page 331: ...tion manual supplied with the wireless router and check the settings E38 Cannot connect to a wireless router Cannot change the LAN settings Press the printer s Black or Color button to re solve the er...

Page 332: ...of failing to connect Google Cloud Print Press the printer s Black or Color button to re solve the error Delete registered information of Google Cloud Print from your computer or smartphone E54 Only i...

Page 333: ...the platen glass Make sure the original is set in the correct position and orientation After checking the above perform operations again E65 Saving scanned data failed because the print er s memory i...

Page 334: ...43 6944 6945 6946 P10 B202 B203 B204 B205 Printer error has occurred Turn off printer and unplug it Contact your nearest Canon service center to request a repair Note For details on how to resolve err...

Page 335: ...e Printer for unplugging the power cord Writing Error Output Error Communication Error Windows Check1 If the ON lamp is off make sure printer is plugged in and turn it on The ON lamp flashes while the...

Page 336: ...roperties screen does not appear make sure the printer is correctly connected to the computer Check2 Make sure printer is properly connected to computer 3 Click General tab and check for a device prob...

Page 337: ...oes not reappear Note When the information is being sent a warning such as an Internet security message may appear Make sure the program name is IJPLMUI exe and allow it If you clear Send automaticall...

Page 338: ...Fax Extended Survey Program 3 Select Change If you select Yes after you have followed the on screen instructions the confirmation screen will appear at the time of the next survey If you select No the...

Page 339: ...he Inkjet Printer Scanner Fax Extended Survey Program icon will appear in the Dock at the time of the next survey If you do not agree to participate in survey program Click Do not agree The confirmati...

Page 340: ...n Utilities folder and Inkjet Extended Survey Program folder 2 Double click Canon Inkjet Printer Scanner Fax Extended Survey Program icon Do not display the confirmation screen when information is sen...

Page 341: ...Support Code Appears on Computer Screen 1000 to 1ZZZ 1000 1200 1203 1300 1401 1403 1430 1485 1682 1684 1686 1688 168A 1700 1701 1712 1713 1714 1715 1890 2000 to 2ZZZ 2114 2123 2900 2901 3000 to 3ZZZ...

Page 342: ...A000 to ZZZZ B202 B203 B204 B205 For paper jam support codes see also List of Support Code for Error Paper Jams 342...

Page 343: ...wing the appropriate procedure as shown below If you can see the jammed paper at the paper output slot or the rear tray 1300 If you cannot see the jammed paper at the paper output slot or the rear tra...

Page 344: ...the printing before you turn off the printer If the paper tears and you cannot remove the jammed paper from the paper output slot or the rear tray remove the paper from inside the printer Paper Is Jam...

Page 345: ...ting before you turn off the printer 1 Turn off printer and unplug it 2 Retract paper output tray and open cover Important Do not touch clear film A If you soil or scratch this part by touching it wit...

Page 346: ...per is rolled up pull out it 5 Slowly pull out paper so as not to tear it 6 Make sure all jammed paper is removed If the paper tears when you pull out it a bit of paper may remain in the printer Check...

Page 347: ...g Note When reloading the paper make sure you are using suitable paper and loading it correctly If a paper jam message appears on your computer screen when you resume printing after removing all the j...

Page 348: ...he corresponding actions below Load paper in the rear tray Align the paper guide with the paper stack when you load paper Select a paper size for the paper in the rear tray by pressing the printer s P...

Page 349: ...1200 Cause Cover is open What to Do Close the cover and wait for a while Do not close it while you are replacing a FINE cartridge 349...

Page 350: ...lose the cover Press the printer s OK button to resolve the error The printer ejects one blank sheet of paper and resumes printing from the next paper The printer will not reprint the page that was pr...

Page 351: ...Cause FINE cartridge is not installed What to Do Install the FINE cartridge If the error is not resolved the FINE cartridge may be damaged Contact your nearest Canon service center to request a repair...

Page 352: ...o Remove the FINE cartridge and reinstall it If the error is not resolved the FINE cartridge may be damaged Replace the FINE cartridge with a new one If this still does not solve the problem contact y...

Page 353: ...tridge is not installed What to Do Printing cannot be executed because the ink cartridge is not compatible with this printer Install the appropriate ink cartridge If you want to cancel printing press...

Page 354: ...use FINE cartridge cannot be recognized What to Do Replace the FINE cartridge If the error is not resolved the FINE cartridge may be damaged Contact your nearest Canon service center to request a repa...

Page 355: ...ing an issue and close the printer s cover Canon recommends the use of new genuine Canon ink cartridges for optimal image quality 2 To SCAN or FAX If you intend to SCAN or FAX if your printer has that...

Page 356: ...cartridge identified by the printer as being empty and close the printer s cover Canon recommends the use of new genuine Canon ink cartridges for optimal image quality 2 To SCAN or FAX If you intend t...

Page 357: ...ct the output tray extension and the paper output tray open the cover and then remove the FINE cartridges Make sure the FINE cartridge compatible with the printer is installed Then install the FINE ca...

Page 358: ...ull What to Do Press the printer s OK button to continue printing Contact your nearest Canon service center to request a repair Note In the case of warnings or errors caused by remaining ink levels th...

Page 359: ...n removed from the FINE cartridge holder If the protective material or tape is still there retract the output tray extension and the paper output tray to remove it Pull down the tape to remove the pro...

Page 360: ...re the platen glass and the print head alignment sheet are not dirty Make sure the loaded paper is correct For print head alignment load A4 or Letter sized plain paper Make sure the print head nozzle...

Page 361: ...d print head alignment sheet on platen glass Place the printed side down and align the mark in the bottom right corner of the sheet with the alignment mark 2 Slowly close the document cover and press...

Page 362: ...l printing change the media type or paper size setting and then retry printing When the media type is set to Photo Paper Plus Glossy II Set the paper size to 4 x 6 10 x 15 cm 5 x 7 13 x 18 cm or Squar...

Page 363: ...4103 Cause Cannot perform printing with current print settings What to Do Press the printer s Stop button to cancel printing Then change the print settings and retry printing 363...

Page 364: ...inter error has occurred What to Do Turn off printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request...

Page 365: ...inter error has occurred What to Do Turn off printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request...

Page 366: ...he FINE cartridges are properly installed Push up the FINE cartridge until it clicks into place Turn the printer back on If this does not solve the problem contact your nearest Canon service center to...

Page 367: ...rror has occurred What to Do Turn off printer and unplug it After a while plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to...

Page 368: ...e Printer error has occurred What to Do Contact your nearest Canon service center to request a repair Note In the case of warnings or errors caused by remaining ink levels the printer cannot print or...

Page 369: ...remove it depending on the jammed location and cause List of Support Code for Error Paper Jams Turn off printer and unplug it Plug in the printer again and turn it back on If this does not solve the p...

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