
Scanning is restricted.
Scanning is disabled in the Department ID Management.
●
Log on with a Department ID for which scanning is not disabled. For the Department ID and PIN, contact
your Administrator.
Setting the Department ID Management(P. 526)
Set the correct authentication information.
The client authentication information (key pair and certificate, user name and password, or CA
certificate) is not set correctly.
●
Check the specified authentication method and authentication information (key pair and certificate, user
name and password, and CA certificate).
Configuring IEEE 802.1X Authentication(P. 583)
Verifying Key Pairs and Digital Certificates(P. 602)
Set the information necessary for authentication.
The IEEE 802.1X authentication has not been configured correctly.
●
Configure the IEEE 802.1X correctly from the Remote UI.
Configuring IEEE 802.1X Authentication(P. 583)
Specifying and registering new destinations is restricted.
Only destinations that are registered in the Address Book can be specified to send a fax or e-mail.
●
To enter a new destination with the operation panel, or add or edit it in the Address Book, you need to set
<Restrict New Destinations> to <Off>. For more information, contact your Administrator.
Limiting Available Destinations(P. 558)
The authentication server certificate has expired.
The server certificate sent from the RADIUS server has expired.
●
Check the valid period of the server certificate on the RADIUS server.
Configuring IEEE 802.1X Authentication(P. 583)
The authentication server certificate is incorrect.
There is no CA certificate registered in the printer that is compatible with the authentication server
certificate.
Troubleshooting
743
Summary of Contents for MF419x
Page 1: ...MF419x MF418x MF416dw MF411dw User s Guide USRMA 0821 00 2016 04 en Copyright CANON INC 2016 ...
Page 42: ...LINKS Customizing the Home Screen P 34 Using the Display P 38 Basic Operations 33 ...
Page 121: ...LINKS Basic Copy Operations P 107 Checking the Copying Status and Log P 113 Copying 112 ...
Page 130: ...LINKS Basic Copy Operations P 107 Adjusting Density P 118 Copying 121 ...
Page 135: ...2 Sided Copying P 122 Copying 126 ...
Page 170: ...LINKS Sending Faxes MF419x MF416dw P 149 Faxing 161 ...
Page 180: ...LINKS Sending Faxes MF419x MF416dw P 149 Adjusting Density P 168 Faxing 171 ...
Page 241: ...LINKS Checking Status and Log for Sent and Received Documents P 201 Faxing 232 ...
Page 245: ...Using the Machine as a Printer 236 ...
Page 274: ...LINKS Printing a Document P 237 Using the Machine as a Printer 265 ...
Page 284: ...Printing a Document P 237 Various Print Settings P 246 Using the Machine as a Printer 275 ...
Page 287: ...LINKS Printing via Secure Print P 279 Using the Machine as a Printer 278 ...
Page 357: ...Setting Gamma Values P 360 Using the Machine as a Scanner 348 ...
Page 401: ...Can Be Used Conveniently with a Mobile Device 392 ...
Page 413: ...6 Click Fax Fax sending starts Can Be Used Conveniently with a Mobile Device 404 ...
Page 461: ...LINKS Configuring Printer Ports P 453 Network 452 ...
Page 466: ...3 Click OK 4 Click Close LINKS Setting Up Print Server P 458 Network 457 ...
Page 562: ...LINKS Using Google Cloud Print P 406 Security 553 ...
Page 598: ... The machine does not support use of a certificate revocation list CRL Security 589 ...
Page 731: ...Troubleshooting 722 ...
Page 790: ...MF416dw MF411dw Press and tap Device Status Serial Number Troubleshooting 781 ...
Page 809: ...7 Close the front cover Maintenance 800 ...
Page 820: ...Maintenance 811 ...
Page 856: ...For more information about this function see Scanning Using an Application P 311 Appendix 847 ...
Page 870: ...Appendix 861 ...
Page 891: ...Appendix 882 ...
Page 899: ...Manual Display Settings 0UWX 0HY Appendix 890 ...