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Canon MAXIFY GX2000 Series, Online Manual, Page: 500 / 693

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Canon MAXIFY GX2000 Series Online Manual Download Page 500

Cannot Send Faxes from Computer

Check 1

 Is the power turned on?

You cannot send faxes if the power is turned off. Press the 

ON

 button to turn the power on.

If you disconnected the power cord without turning off the power (one of the buttons on the operation panel is lit),
reconnecting it turns on the power.

If you disconnected the power cord after pressing the 

ON

 button to turn off the power (no buttons on the

operation panel are lit), reconnect it, then press the 

ON

 button to turn on the power.

If the power was turned off due to power failure, etc., the power is automatically turned on when the power failure
is resolved.

Important

• Confirm that all lamps on the operation panel are off before unplugging the power cord, then unplug the

•

power cord.

If a power failure occurs or you unplug the power cord, all faxes stored in the machine's memory are
deleted.

Note

• If the faxes stored in the machine's memory are deleted by a power failure or unplugging the power cord,

the list of the faxes deleted from the machine's memory will be printed after turning the machine on.

Check 2

 Is a document being sent from memory or a fax being received into memory?

When the message for the transmission/reception is displayed on the machine's LCD (Liquid Crystal Display)
monitor, a fax is being sent from/received into machine's memory. Wait until the transmission/reception is
complete.

Check 3

 Is the telephone line type set correctly?

Check the telephone line type setting and change it as necessary.

Check 4

 Is 

Dial tone detect

 set to 

ON

?

Resend the fax after a while.

If you still cannot send the fax, select 

OFF

 for 

Dial tone detect

 in 

Advanced FAX settings

 under 

FAX settings

.

Check 5

 Is the recipient's fax number correct?

Check the recipient's fax number, then send the document again.

Sending a FAX (Fax Driver)

500

Summary of Contents for MAXIFY GX2000 Series

Page 1: ...GX2000 series Online Manual English ...

Page 2: ...5 Power Supply 57 Turning the Printer On and Off 58 Loading Paper 60 Loading Plain Paper 61 Loading Photo Paper 67 Loading Envelopes 72 Loading Originals 77 Where to Load Originals 78 Loading Originals on Platen 80 Loading Documents in the ADF Auto Document Feeder 82 Loading Based on Use 84 Supported Originals 87 Refilling Ink Tanks 89 Refilling Ink Tanks 90 Checking Ink Level 95 Restrictions 96 D...

Page 3: ...nction 124 List of Models Which Does Not Support IPv6 Configuration via USB Connection 125 Wi Fi Connection Assistant macOS 127 Wi Fi Connection Assistant 128 Starting Up Wi Fi Connection Assistant 129 Diagnosing and Repairing Network Settings 130 List of Models Which Does Not Support Diagnosis and Repair Function 131 Performing Maintenance Functions from the Printer 132 Maintenance Procedure 133 ...

Page 4: ...r Operation Mode 171 Changing Settings from Operation Panel 172 Changing Settings from Operation Panel 173 Setting Items on Operation Panel 175 Security Settings 176 Fax settings 177 Print settings 182 LAN settings 184 Other printer settings 190 Rearrange home screen icons 193 Language selection 194 Firmware update 195 Administrator password settings 196 User management settings 198 Reset settings...

Page 5: ...andling Paper 258 Economy Mode 259 Printing 260 Printing Photos and Documents 261 Printing from Computer 262 Printing from Application Software Windows Printer Driver 263 Basic Printing Setup 264 Main Controls Basic Settings Tab 266 Basic Settings Tab Description 267 Paper Settings on the Printer Driver and the Printer Media Type 275 Paper Settings on the Printer Driver and the Printer Paper Size ...

Page 6: ... 322 Instructions for Use Printer Driver 323 Maintenance Tab Description 307 Canon IJ Status Monitor Description 330 Updating the Driver 333 Printing from Application Software macOS AirPrint 335 Printing 336 Printing on Postcards 339 Adding Printer 340 How to Open Printer Settings Screen 341 Displaying the Printing Status Screen 342 Deleting the Undesired Print Job 343 Removing Printer That Is No ...

Page 7: ...ear Scanner Driver 377 Scanning in Basic Mode 378 ScanGear Scanner Driver Screens 381 Basic Mode Tab 382 Advanced Mode Tab 390 General Notes Scanner Driver 396 Scanning Tips 398 Positioning Originals Scanning from Computer 399 Network Scan Settings 400 Scanning in macOS 404 Scanning According to Item Type or Purpose IJ Scan Utility Lite 405 IJ Scan Utility Lite Features 406 Scanning Easily Auto Sc...

Page 8: ...al Utility2 459 Deleting a Fax telephone Number Using Speed Dial Utility2 461 Changing Sender Information Using Speed Dial Utility2 462 Registering Changing Rejected Number Using Speed Dial Utility2 463 Registering Telephone Directory Has been Saved on Your Computer to Printer 464 Registering Recipients Using Speed Dial Utility2 macOS 465 Starting Up Speed Dial Utility2 466 Speed Dial Utility2 Dia...

Page 9: ...aper Settings 517 Memory Reception 519 Other Useful Fax Functions 521 Document Stored in Printer s Memory 522 Printing Document in Printer s Memory 524 Deleting Document in Printer s Memory 526 Forwarding Document in Printer s Memory to Shared Folder on Computer 528 Frequently Asked Questions 531 Network FAQ 535 Network Communication Problems 538 Cannot Find Printer on Network Windows macOS 539 Ca...

Page 10: ...nd White 599 Lines Are Misaligned Distorted 600 Paper Is Smudged Printed Surface Is Scratched Ink Blots Paper Curl 601 Images Incomplete Cannot Complete Printing 605 Lines Incomplete or Missing Windows 606 Back of Paper Is Smudged 607 Uneven or Streaked Colors 608 Change to Offline Windows 609 Scanning Problems Windows 611 Scanning Problems 612 Scanner Does Not Work 613 ScanGear Scanner Driver Doe...

Page 11: ...s 637 Cannot Proceed Beyond Printer Connection Screen Cannot Find Printer Connected via USB 545 Updating MP Drivers Printer Driver in Network Environment Windows 640 Errors and Messages 641 When Error Occurred 642 Message Is Displayed 644 Repairing Your Printer 647 When Error Occurred 642 List of Support Codes for Printer Errors 654 What to Do When Paper Is Jammed 656 Removing Jammed Paper inside ...

Page 12: ...2110 678 2200 684 3252 685 4103 686 5100 687 5212 688 5213 689 6000 690 Message Is Displayed 644 ...

Page 13: ...Appendix Online Manual Symbols Used in This Document Trademarks and Licenses 13 ...

Page 14: ...sonal injury or property damage caused by incorrect operation of the equipment These must be observed for safe operation Important Instructions including important information that must be observed to avoid damage and injury or improper use of the product Be sure to read these instructions Note Instructions including notes for operation and additional explanations Basics Instructions explaining ba...

Page 15: ...Trademarks and Licenses Trademarks Licenses 15 ...

Page 16: ...Flash Photoshop Illustrator Adobe RGB and Adobe RGB 1998 are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and or other countries Adobe Acrobat Flash Photoshop Photoshop Elements Lightroom Adobe RGB and Adobe RGB 1998 are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and or other countries Amazon Echo a...

Page 17: ...DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Apache License Version 2 0 January 2004 http www apache org licenses TERMS AND CONDITIONS FOR USE REPRODUCTION AND DISTRIBUTION 1 Def...

Page 18: ...ight owner as Not a Contribution Contributor shall mean Licensor and any individual or Legal Entity on behalf of whom a Contribution has been received by Licensor and subsequently incorporated within the Work 2 Grant of Copyright License Subject to the terms and conditions of this License each Contributor hereby grants to You a perpetual worldwide non exclusive no charge royalty free irrevocable c...

Page 19: ...or regarding such Contributions 6 Trademarks This License does not grant permission to use the trade names trademarks service marks or product names of the Licensor except as required for reasonable and customary use in describing the origin of the Work and reproducing the content of the NOTICE file 7 Disclaimer of Warranty Unless required by applicable law or agreed to in writing Licensor provide...

Page 20: ...chnology Inc copyright notice BSD Copyright c 2001 2003 Networks Associates Technology Inc All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary ...

Page 21: ...THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Part 4 Sun Microsystems Inc copyright notice BSD Copyright c 2003 Sun Microsystems Inc 4150 Network Circle Santa Clara California 95054 U S A All rights reserved Use is subject to license terms below This distribution may include materials developed by third parties Sun Sun Microsystems the Sun logo and Solaris are trademar...

Page 22: ...E FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF...

Page 23: ...E IS PROVIDED BY THE COPYRIGHT HOLDER AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT HOLDER BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERV...

Page 24: ...s of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT...

Page 25: ...wing disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution Neither the name of Internet Society IETF or IETF Trust nor the names of specific contributors may be used to endorse or promote products derived from this software without specific p...

Page 26: ...RS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE D...

Page 27: ...E EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Part 14 USC Information Sciences Institute copyright notice BSD Copyright c 2017 2018 Information Sciences Institute All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice t...

Page 28: ...MAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE Copyright 2000 Computing Research Labs New Mexico State University Copyright 2001 2015 Francesco Zappa Nardelli Permission is hereby granted free of charge to any person obtaining a copy of this software and associated docum...

Page 29: ...ifornia All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the foll...

Page 30: ...s of it in a program you must acknowledge somewhere in your documentation that you have used the FreeType code credits We specifically permit and encourage the inclusion of this software with or without modifications in commercial products We disclaim all warranties covering The FreeType Project and assume no liability related to The FreeType Project Finally many people asked us for a preferred fo...

Page 31: ...le FTL TXT unaltered any additions deletions or changes to the original files must be clearly indicated in accompanying documentation The copyright notices of the unaltered original files must be preserved in all copies of source files o Redistribution in binary form must provide a disclaimer that states that the software is based in part of the work of the FreeType Team in the distribution docume...

Page 32: ...granted free of charge to any person obtaining a copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions The ab...

Page 33: ...nary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ...

Page 34: ...ice appear in all copies THE SOFTWARE IS PROVIDED AS IS AND THE AUTHOR DISCLAIMS ALL WARRANTIES WITH REGARD TO THIS SOFTWARE INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS IN NO EVENT SHALL THE AUTHOR BE LIABLE FOR ANY SPECIAL DIRECT INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE DATA OR PROFITS WHETHER IN AN ACTION OF CONTRACT NEGLIGENCE OR...

Page 35: ...ibutors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL INTEL OR CONTRIBUTORS BE LI...

Page 36: ...nished to do so subject to the following conditions The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE AUTHO...

Page 37: ...aterials provided with the distribution 3 Neither the name s of the above listed copyright holder s nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED W...

Page 38: ... the name CryptoJS nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED ...

Page 39: ... This Apple software is supplied to you by Apple Inc Apple in your capacity as a current and in good standing Licensee in the MFi Licensing Program Use of this Apple software is governed by and subject to the terms and conditions of your MFi License including but not limited to the restrictions specified in the provision entitled Public Software and is further subject to your agreement to the foll...

Page 40: ...WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE REGARDING THE APPLE SOFTWARE OR ITS USE AND OPERATION ALONE OR IN COMBINATION WITH YOUR PRODUCTS IN NO EVENT SHALL APPLE BE LIABLE FOR ANY SPECIAL INDIRECT INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTIO...

Page 41: ...urce code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution Neither the name of the University of Cambridge nor the name of Google Inc nor the names of their...

Page 42: ...ES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE This software is based in part on the work of the Independent JPEG Group 42 ...

Page 43: ...Main Components and Their Use Main Components Power Supply Loading Paper Loading Originals 43 ...

Page 44: ...Main Components Front View Rear View Inside View Operation Panel 44 ...

Page 45: ...re C ADF Scan Helper Remove only when cleaning the ADF D Operation Panel Use to change the settings of the printer or to operate it The panel is pushed open by the paper output tray before printing starts Operation Panel E Paper Output Tray Printed paper is ejected Pull out it before printing 45 ...

Page 46: ...s it into the printer Loading Plain Paper H Paper Guides Align with right left front sides of the paper stack I Ink Tank Covers Open to refill ink tanks J Upper Limit Line Indicates the maximum capacity of the ink K Single Dot Indicates the amount of ink required when replacing ink in print head 46 ...

Page 47: ...nt Tray Open to load a document in the ADF You can load two or more sheets of document of the same size and thickness Load the document with the side you want to scan facing up P Document Feeder Cover Open when clearing jammed documents Q ADF Auto Document Feeder Load a document here The documents loaded in the document tray are scanned automatically one sheet at a time Loading Documents in the AD...

Page 48: ...d D External Device Jack Connect an external device such as telephone or answering device E Telephone Line Jack Connect the telephone line F USB Port Plug in the USB cable to connect the printer with a computer G Wired LAN Connector Plug in the LAN cable to connect the printer to a LAN Important Do not touch the metal casing Do not plug in or unplug the USB cable while the printer is printing or s...

Page 49: ... C Maintenance Cover Lock Use this when replacing the maintenance cartridge D Maintenance Cartridge Absorbs ink used for cleaning Replacing the Maintenance Cartridge E Ink Valve Lever Operate when transporting a printer Transporting Your Printer F Print Head Holder The print head is pre installed G Print Head Locking Cover Lock the print head into place H Print Head 49 ...

Page 50: ...power is turned on E Touch Screen Displays messages menu items and operating status Touch the screen lightly with your finger to select a menu item or button Using Touch Screen F Stop button Cancels operation when print copy scan or fax transmission reception job is in progress G Black button Starts black white copying scanning faxing etc H Color button Starts color copying scanning faxing etc I F...

Page 51: ...n A Basic menu Select to copy or scan using the operation panel B Network Displays the current network status Select to display the basic network information or to change the network settings The icon differs depending on the network of use or the network status Wi Fi is enabled and the printer is connected to the wireless router Note Depending on the signal state the icon will change Signal stren...

Page 52: ...reless connect The printer has been already put into the standby mode for easy wireless connect and smartphone when a is displayed D Setup Displays the printer s setting menus or the maintenance menus NEW appears when there is an information from PIXMA MAXIFY Cloud Link Using PIXMA MAXIFY Cloud Link E Hint Displays quick guides about such procedures as loading paper and troubleshooting and such in...

Page 53: ...en with wet or dirty hands Placing any objects on the touch screen Do not attach a protective sheet on the touch screen Removing it may damage the touch screen Tap Touch lightly with your finger tip and immediately release Use to select an item or photo on the screen Touch Touch lightly with your finger tip To move forward or go back menus or photos continuously keep touching the forward or back m...

Page 54: ...Drag While lightly touching the screen move your finger up down left or right Use to view lists of items or move sliders Entering Numbers Letters and Symbols 54 ...

Page 55: ...d to each key displayed on the screen Tap the key to enter the character After entry is completed tap for determination Switch the character entry mode Switch the upper lower case letters on a keyboard Enter the symbols Input symbol _ SP SP Blank space for one character Delete the characters entered just before Insert a blank space Determine the contents of entered data 55 ...

Page 56: ... the position where you want to insert the character To delete the character move the cursor to the character you want to delete Note Only the input modes or characters available for input appear in their respective screens You can switch the layout of a keyboard Other printer settings 56 ...

Page 57: ...Power Supply Turning the Printer On and Off 57 ...

Page 58: ...activated again when an original is printed from a computer Turning on the printer Press the ON button to turn on the printer Note It may take a while for the printer to start printing immediately after you turn on the printer If an error message is displayed on the touch screen see When Error Occurred You can set the printer to automatically turn on when a print or scan operation is performed fro...

Page 59: ...lt 2 Check that both the status light and touch screen display are off 2 Important Before removing the power plug press the power button and check that both the status light and the touch screen display are off Removing the power plug while the status light is on blinking or when the touch screen is on may cause drying or clogging of the print head resulting in reduced print quality 59 ...

Page 60: ...Loading Paper Loading Plain Paper Loading Photo Paper Loading Envelopes 60 ...

Page 61: ...old the curled corners and gently bend them in the opposite direction until the paper becomes completely flat For more details on handling curled paper see Check 3 in Paper Is Smudged Printed Surface Is Scratched Ink Blots Paper Curl 2 Pull out the cassette A from the printer 2 3 Slide paper guides B in front and C on right to open guides 3 Load paper stack in portrait orientation WITH THE PRINT S...

Page 62: ...n portrait orientation D Loading paper in landscape orientation E can cause paper jams Note Align paper with the line on the cassette to load Paper may not be fed into the printer correctly if it presses against the protrusion F 62 ...

Page 63: ...G forward to extend the cassette Condense the cassette while pulling the resizing tab G forward 4 Move the paper guide and adjust the guides to edge of the paper stack 4 Do not slide the paper guides too tightly against the paper The paper may not be fed properly 63 ...

Page 64: ...Note Do not load sheets of paper higher than the load limit mark H 5 Insert cassette into printer 5 Push the cassette into the printer until it stops 64 ...

Page 65: ... than A4 is loaded the cassette is extended and thus stops in a protruding position from the printer Forcefully pushing it in may cause damage to the printer or the cassette 6 If page size on touch screen matches size of paper loaded in cassette select Yes 6 If not select Change to change the settings in accordance with the size of the loaded paper 65 ...

Page 66: ...per output tray I 7 Note To prevent incorrect printing this printer has a function that detects whether the settings for the paper loaded on the cassette matches the paper settings Before printing make print settings in accordance with the paper settings Related Information Handling Paper Unsupported Media Types 66 ...

Page 67: ...e direction until the paper becomes completely flat For more details on handling curled paper see Check 3 in Paper Is Smudged Printed Surface Is Scratched Ink Blots Paper Curl When using Photo Paper Plus Semi gloss SG 201 even if the sheet is curled load one sheet at a time as it is If you roll up this paper to flatten this may cause cracks on the surface of the paper and reduce the print quality ...

Page 68: ...n portrait orientation D Loading paper in landscape orientation E can cause paper jams Note For paper with a front and a back side such as photo papers load the whiter side the glossy side face down Align paper with the line on the cassette to load Paper may not be fed into the printer correctly if it presses against the protrusion F 68 ...

Page 69: ... adjust the guides to edge of the paper stack 4 Do not slide the paper guides too tightly against the paper The paper may not be fed properly 5 Insert cassette into printer 5 Push the cassette into the printer until it stops 69 ...

Page 70: ...h screen 6 If page size on touch screen matches size of paper loaded in cassette select Yes 6 If not select Change to change the settings in accordance with the size of the loaded paper Note See Detect paper width when you want to hide the screen for confirming the setting of paper 7 Pull out the paper output tray G 7 70 ...

Page 71: ...l image quality The wrong paper settings may cause poor printout color quality or scratches on the printed surface If you notice blurring or uneven colors increase the print quality setting and try printing again To prevent incorrect printing this printer has a function that detects whether the settings for the paper loaded on the cassette matches the paper settings Before printing make print sett...

Page 72: ...epare envelopes 1 Press down on all four corners and edges of the envelopes to flatten them If the envelopes are curled hold the opposite corners and gently twist them in the opposite direction If the corner of the envelope flap is folded flatten it Use a pen to press the leading edge in the inserting direction flat and sharpen the crease The figures above show a side view of the leading edge of t...

Page 73: ...uides 3 Load envelopes in portrait orientation WITH THE PRINT SIDE FACING DOWN and place it in center of cassette Up to 10 envelopes can be loaded at once Set the envelopes in portrait orientation with the address side down and the folded flap on the left 73 ...

Page 74: ...ectly if it presses against the protrusion D 4 Move the paper guide and adjust the guides to edge of the paper stack 4 Do not slide the paper guides too tightly against the paper The paper may not be fed properly 5 Insert cassette into printer 5 Push the cassette into the printer until it stops 74 ...

Page 75: ...page size and media type shown on touch screen match size and type of paper loaded in 6 cassette select Yes If not select Change to change the settings in accordance with the size of the loaded paper Note See Detect paper width when you want to hide the screen for confirming the setting of paper 7 Pull out the paper output tray E 7 75 ...

Page 76: ... has a function that detects whether the settings for the paper loaded on the cassette matches the paper settings Before printing make print settings in accordance with the paper settings Related Information Handling Paper Unsupported Media Types 76 ...

Page 77: ...Loading Originals Where to Load Originals Loading Originals on Platen Loading Documents in the ADF Auto Document Feeder Loading Based on Use Supported Originals 77 ...

Page 78: ...he position to load the original according to the size type or usage Note For details on the supported originals see below Supported Originals Loading Documents Photos or Book on Platen Loading Two or More Sheets of Document of the Same Size and Thickness in the ADF You can also load a sheet of document in the ADF 78 ...

Page 79: ...Note To scan the original at optimum quality load it on the platen 79 ...

Page 80: ... platen 2 Loading Based on Use Supported Originals Important Be sure to observe the following when loading the original on the platen Failure to observe the following may cause the scanner to malfunction or the platen glass to break Do not place any objects weighing 4 4 lb 2 0 kg or more on the platen glass 80 ...

Page 81: ... lb 2 0 kg or more on the platen glass such as pressing down the original 3 Close the document cover gently 3 Important After loading the original on the platen be sure to close the document cover before starting to copy or scan 81 ...

Page 82: ...To scan a document at optimum quality load it on the platen The double sided original cannot be scanned automatically with ADF 1 Make sure any original has been removed from platen 1 2 Open document tray A 2 3 Slide the document guide B all the way out 3 4 Insert document WITH THE SIDE TO SCAN FACING UP in document tray until you hear a 4 beep sound 82 ...

Page 83: ...ps Note For details on the supported originals see below Supported Originals 5 Adjust document guide to match width of document 5 Do not slide the document guide too tightly against the document The document may not be fed properly 83 ...

Page 84: ...g the operation panel fol low the operation below Select Photo for Doc type in Scan and specify Auto scan for Scan size to scan originals Loading Only One Original in Cen ter of Platen Scanning two or more originals If you scan using the operation panel fol low the operation below Select Photo for Doc type in Scan and specify Auto multi scan for Scan size to scan two or more origi nals Loading Two...

Page 85: ...Portions placed on the diagonally striped area cannot be scanned Loading Two or More Originals on Platen Place the originals WITH THE SIDE TO SCAN FACING DOWN Allow 0 40 in 1 cm or more space between the edges diagonally striped area of the platen and the originals and between the originals Portions placed on the diagonally striped area cannot be scanned You can place up to 12 items 85 ...

Page 86: ...atically compensates for the originals placed at an angle of up to approximately 10 degrees Slanted photos with a long edge of 7 1 in 180 mm or more cannot be corrected Non rectangular or irregular shaped photos such as cut out photos may not be scanned properly 86 ...

Page 87: ...x 8 5 x 14 0 in 216 x 356 mm Min 8 3 x 11 0 in 210 x 280 mm Quantity A4 Letter Max 35 sheets 20 lb 75 g m2 paper up to 0 14 in 3 5 mm high Legal Max 5 sheets 20 lb 75 g m2 paper up to 0 02 in 0 5 mm high Other sizes 1 sheet Thickness 0 003 to 0 005 in 0 07 to 0 13 mm Weight 16 0 to 25 3 lb 60 to 95 g m2 Note Make sure any liquids on documents such as glue ink or correction fluid are dry before loa...

Page 88: ...Glued documents Documents with sticky notes Documents on carbon paper Documents on coated paper Documents on onion skin or other thin paper Photos or excessively thick documents 88 ...

Page 89: ...Refilling Ink Tanks Refilling Ink Tanks Checking Ink Level 89 ...

Page 90: ...nk Note If print results become faint or streaks appear despite sufficient ink levels see Maintenance Procedure For precautionary notes on handling ink bottles see Notes on ink bottles Refilling Procedure When you refill ink tanks follow the steps below Important Please ensure the printer remains flat after initial setup and is NOT turned upside down or on its side as ink in the printer may leak 1...

Page 91: ...le upright and gently twist the bottle cap H to remove 4 Important Do not shake the ink bottle Ink may spatter when opening the cap 5 Refill the ink tank 5 Aligning the ink bottle s tip with the ink tank s inlet I slowly stand the bottle upside down and push the bottle into the inlet The ink tank is refilled Support the bottle with your hand so that it does not fall 91 ...

Page 92: ...nce ink reaches the upper limit line remove the ink bottle from the inlet 6 Hold up the ink bottle slightly and remove the bottle from the inlet while slowly tilting it Important Do not leave ink bottles in ink tanks Close the bottle cap of the ink bottle securely and store the ink bottle upright 7 Close the tank cap of the ink tank 7 Make sure the tank cap is completely inserted 92 ...

Page 93: ...ersists obtain medical advice immediately When you store ink bottles close bottle caps completely and place bottles in standing position If the ink bottles are laid down ink may leak When refilling ink tanks take sufficient care to prevent ink from spattering onto surroundings Ink may stain clothes or other belongings permanently Washing may not remove ink stains Do not use ink bottles and ink con...

Page 94: ... cap off Ink will dry out possibly preventing proper operation of the printer when an ink tank is refilled using this bottle To obtain optimum print quality we recommend to refill the ink tank with ink up to the upper limit line at least once a year Note Color ink may be consumed even when printing a black and white document or when black and white printing is specified Every ink is also consumed ...

Page 95: ... If a remaining ink error occurs the error message appears on the touch screen When Error Occurred To ensure you receive premium print quality and to help protect your print head a certain amount of ink remains in the ink tank when the printer indicates to refill the ink tank The estimated page yields of the ink bottle do not include this amount Ink flows from the ink tanks to the inside of the pr...

Page 96: ...r a security protocol Change the setting to something that includes 20 MHz For improved security we recommend that you set to AES together with WPA2 or higher security The connection between your device and the wireless router will be temporarily disabled while the setting is changed Do not proceed to the next screen of this guide until setup is complete When connecting to Wi Fi outdoors do not co...

Page 97: ...at the same time If you try to connect a sixth device while five devices are already connected an error will appear If an error appears disconnect a device that does not use the printer and then redo the settings Wireless Direct connects a device such as a computer to the printer at 2 4 GHz To connect at 5 GHz enable Wireless Direct and then set the frequency band to 5 GHz Depending on your countr...

Page 98: ...he printer names appear with the MAC address added at the end or as the printer name specified by Bonjour Check identifiers such as the MAC address the printer name specified by Bonjour and the printer s serial number to select the printer from among those that appear Note Serial number may not appear on result screen To check the printer s MAC address and the serial number print out the network s...

Page 99: ... LAN Connection To connect an additional computer to the printer via LAN or to change from USB to LAN connection refer to Setup Guide to setup 2 Switching LAN Connection Method If you want to switch the connection method Wired LAN or Wi Fi when the printer is used with a LAN connection check the following item For Windows Refer to Setup Guide to setup Enable Wi Fi or Wired LAN on the printer s ope...

Page 100: ...1X EAP WPA WPA2 WPA3 Enterprise they can be not used together Connecting with Wireless Direct Switching to a Wi Fi connection when using the printer Wireless Direct If you connect the printer to your computer or smartphone via a wireless router for the first time to print or if you want to change the connection frequency between the printer and the wireless router perform the setup For Windows Ref...

Page 101: ...Network Connection Tips Windows macOS Detect Same Printer Name Switching Printer s Connection to Network or Devices 101 ...

Page 102: ...he printer names appear with the MAC address added at the end or as the printer name specified by Bonjour Check identifiers such as the MAC address the printer name specified by Bonjour and the printer s serial number to select the printer from among those that appear Note Serial number may not appear on result screen To check the printer s MAC address and the serial number print out the network s...

Page 103: ...LAN Connection To connect an additional computer to the printer via LAN or to change from USB to LAN connection refer to Setup Guide to setup 2 Switching LAN Connection Method If you want to switch the connection method Wired LAN or Wi Fi when the printer is used with a LAN connection check the following item For Windows Refer to Setup Guide to setup Enable Wi Fi or Wired LAN on the printer s oper...

Page 104: ...1X EAP WPA WPA2 WPA3 Enterprise they can be not used together Connecting with Wireless Direct Switching to a Wi Fi connection when using the printer Wireless Direct If you connect the printer to your computer or smartphone via a wireless router for the first time to print or if you want to change the connection frequency between the printer and the wireless router perform the setup For Windows Ref...

Page 105: ...ing and Repairing Network Settings Performing Changing Network Settings List of Models Which Does Not Support Diagnosis and Repair Function List of Models Which Does Not Support IPv6 Configuration via USB Connection Important Some functions may not be available depending on your model and software version 105 ...

Page 106: ...n Wi Fi Connection Assistant repairs the status of the printer and computer Not available for some models Important Depending on the printer you are using an administrator password is already specified for the printer at the time of purchase When you change the network settings authentication by the administrator password is required For details Administrator Password For improving security we rec...

Page 107: ...t In Windows 7 click Start and select All Programs Canon Utilities Wi Fi Connection Assistant and then Wi Fi Connection Assistant When you start up Wi Fi Connection Assistant a message appears Check the message and select Yes The screen below appears Select Diagnose and Repair or Printer Network Setup on the displayed screen If you select Diagnose and Repair Diagnosing and Repairing Network Settin...

Page 108: ...Follow the procedure below 1 Start up Wi Fi Connection Assistant 1 2 Check the displayed message and select Yes 2 3 Select Diagnose and Repair on the displayed screen 3 Perform operations following the instructions on the screen Note This function checks the following items whether the computer is connected to the router whether a web page on the Internet can be viewed whether the printer can be d...

Page 109: ...Performing Changing Network Settings Canon Wi Fi Connection Assistant Screen Performing Network Settings 109 ...

Page 110: ...nter The icon below appears on the left if the printer cannot be used Appears when the printer requires setup or has not been configured Appears when the IP address is duplicated to another printer Appears when you cannot communicate with the printer Note If a printer you want to use is not detected try to set the criteria for printer search Setting Criteria for Printer Search Searching Specific P...

Page 111: ...tup Note If USB is selected from the pulldown menu on the toolbar is displayed E Location Displays the printer location if it is registered Nothing is displayed if the printer status is Requires Setup Note If USB is selected from the pulldown menu on the toolbar nothing is displayed Assigning Printer Information F Connection Method Displays printer connection method wired LAN Wi Fi or USB Note If ...

Page 112: ...e pulldown menu on the toolbar nothing is displayed The printer with Requires Setup displayed on Status is not displayed Assigning Printer Information J IPv6 On appears when an IPv6 address is assigned for the printer Note If USB is selected from the pulldown menu on the toolbar is displayed K Displays the printer status and operation guides Selecting a printer from the printer list displays its c...

Page 113: ...printers Note This item has the same function as Update in the View menu C Stops detecting printers Note This item has the same function as Cancel in the View menu D Switches the printer list IPv4 IPv6 or USB printers Note This item has the same function as Switch View in the View menu You can also display the USB connected printer list Not available for some models In this case select USB E Displ...

Page 114: ...Performing Network Settings Performing Changing Wired LAN Connection Ethernet Cable Settings Performing Changing Wi Fi Settings Assigning Printer Information 114 ...

Page 115: ...printer with Wired LAN displayed on Connection Method and Available displayed on Status to perform settings You can perform settings for a printer with Available not displayed on Status via USB connection To perform setup for a USB connected printer select USB from the pulldown menu on the toolbar and select the printer to perform change settings 5 Select Network Settings on Printer Settings menu ...

Page 116: ...CP server functionality must be enabled on your router C Use next IP address Select this option if no DHCP server functionality is available in your setup where you use the printer or you want to use a fixed IP address Enter the IP address subnet mask and default gateway IPv6 settings Note If you select a USB connected printer on step 4 you cannot perform IPv6 settings depending on the printer you...

Page 117: ...re using C Use Manual Address Select this option if no DHCP server functionality is available in your setup where you use the printer or you want to use a fixed IP address Enter the IP address and IP address prefix length Note This setting item is not available depending on the printer you are using D Use DHCPv6 Select when you obtain an IP address using DHCPv6 Note This setting item is not availa...

Page 118: ... on the displayed screen 3 Detected printers are listed 4 Select printer to perform change settings from printer list 4 Select the printer with Wi Fi displayed on Connection Method and Available or Requires Setup displayed on Status to perform settings You can perform settings for a printer with Available or Requires Setup not displayed on Status via USB connection To perform setup for a USB conne...

Page 119: ...nnects the printer to wireless communication devices smartphone or tablet without a wireless router Note If Wi Fi is enabled on the computer and if you select a USB connected printer on step 4 you can select Direct depending on the printer you are using If Direct is selected all items are displayed in a gray out status and you cannot perform any settings In addition you cannot connect to Internet ...

Page 120: ...en Appears D Encryption Type Displays the encryption method used over the Wi Fi IPv4 settings Note The setting items below are available only when Infrastructure is selected for Network Type If Direct is selected all items are displayed in a gray out status and you cannot perform any settings A Use IPv4 address Always selected displayed in a gray out state B Get IP address automatically Select thi...

Page 121: ...d in a gray out status and you cannot perform any settings A Use IPv6 address Select when you use the printer with IPv6 environment B Use Stateless Address Select when you use an IP address assigned automatically Use a router compatible with IPv6 Note This setting item is not available depending on the printer you are using C Use Manual Address Select this option if no DHCP server functionality is...

Page 122: ...D Use DHCPv6 Select when you obtain an IP address using DHCPv6 Note This setting item is not available depending on the printer you are using 8 Click Set 8 122 ...

Page 123: ...lect Printer Network Setup on the displayed screen 3 Detected printers are listed 4 Select printer to assign location name and device name 4 Select the printer with Available displayed on Status 5 Select Detailed Printer Settings on Printer Settings menu 5 The Confirm Printer Password screen appears For more on the password refer to Administrator Password 6 Enter password and click OK 6 The Detail...

Page 124: ...function of Wi Fi Connection Assistant G4000 series PRO 500 series PRO 1000 series MB2100 series MB2700 series MB5100 series MB5400 series iB4100 series PRO 520 PRO 540 PRO 540S PRO 560 PRO 560S PRO 2000 PRO 4000 PRO 4000S PRO 6000 PRO 6000S TS9000 series TS8000 series TS6000 series TS5000 series MG3000 series E470 series 124 ...

Page 125: ...eries TS8000 series TS9000 series TR8500 series TR7500 series TS9100 series TS8100 series TS6100 series TS5100 series TS3100 series E3100 series TS300 series E300 series TR8580 series TS9180 series TS8180 series TS6180 series TR8530 series TR7530 series TS8130 series TS6130 series XK70 series XK50 series G4010 series G3010 series TR4500 series E4200 series TS6200 series TS6280 series TS6230 series...

Page 126: ... TR9530 series TS3300 series E3300 series 126 ...

Page 127: ...ssistant Starting Up Wi Fi Connection Assistant Diagnosing and Repairing Network Settings List of Models Which Does Not Support Diagnosis and Repair Function Important Some functions may not be available depending on your model and software version 127 ...

Page 128: ...puter on which it is installed In addition Wi Fi Connection Assistant restores the status of the printer and computer Important To use the printer over LAN make sure you have the equipment necessary for the connection type such as a wireless router or a LAN cable When you install Wi Fi Connection Assistant disable block function of firewall 128 ...

Page 129: ...n select Wi Fi Connection Assistant When you start up Wi Fi Connection Assistant the screen below appears Enter the password specified for your computer and select Install Helper Wi Fi Connection Assistant starts diagnosis and repair of network Diagnosing and Repairing Network Settings 129 ...

Page 130: ...ist of Models Which Does Not Support Diagnosis and Repair Function Wi Fi Connection Assistant starts checking the computer settings when it starts up Perform operations following the instructions on the screen Note This function checks the following items whether the computer is connected to the router whether the printer can be detected on the network whether the signal strength or communication ...

Page 131: ...function of Wi Fi Connection Assistant G4000 series PRO 500 series PRO 1000 series MB2100 series MB2700 series MB5100 series MB5400 series iB4000 series PRO 520 PRO 540 PRO 560 PRO 540S PRO 560S PRO 2000 PRO 4000 PRO 6000 PRO 4000S PRO 6000S TS9000 series TS8000 series TS6000 series TS5000 series MG3000 series E470 series 131 ...

Page 132: ...unctions from the Printer Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head Aligning the Print Head Manually 132 ...

Page 133: ...Media Type Quality etc Media Quality Tab When the Print Results Are Blurred or Uneven Step 1 Print the nozzle check pattern From the printer Printing the Nozzle Check Pattern From the computer Printing a Nozzle Check Pattern Step 2 Examine the nozzle check pattern If there are missing lines or horizontal streaks in the pattern Step 3 Clean the print head From the printer Cleaning the Print Head Fr...

Page 134: ...tant Replace ink in print head consumes a great amount of ink Frequent replace ink in print head can rapidly consume ink so replace ink in print head only when necessary Be sure to check the remaining ink level before replacing ink in print head Perform Replace Ink in Print Head If the symptom still persists the print head may be defective Contact Canon to request a repair When the Print Results A...

Page 135: ...er sized plain paper 1 Check that printer is turned on 1 2 Load a sheet of A4 or Letter sized plain paper in the cassette 2 Loading Plain Paper 3 Select Setup on HOME screen 3 Using Touch Screen The setup menu screen will appear 4 Select Maintenance 4 The Maintenance screen will appear 5 Select Nozzle Check 5 The confirmation screen will appear 6 Select Yes 6 The nozzle check pattern will be print...

Page 136: ...ecessary 1 Check if there are missing lines in the pattern C or horizontal streaks in the pattern D 1 A No missing lines No horizontal streaks B Lines are missing Horizontal streaks are present 2 Select the pattern that is closer to the printed nozzle check pattern on the confirmation 2 screen 136 ...

Page 137: ...in the pattern C or pattern D or in both patterns The cleaning is required Select Also B then select Yes on the cleaning confirmation screen The printer starts cleaning the print head Cleaning the Print Head If the pattern C or any color in the pattern D is not printed Example Magenta pattern is not printed The cleaning is required Select Also B then select Yes on the cleaning confirmation screen ...

Page 138: ...n the case of shortage of free space in the maintenance cartridge a message is displayed and the cleaning cannot be performed You need to prepare a sheet of A4 or Letter sized plain paper 1 Check that printer is turned on 1 2 Load a sheet of A4 or Letter sized plain paper in the cassette 2 Loading Plain Paper 3 Select Setup on HOME screen 3 Using Touch Screen The setup menu screen will appear 4 Se...

Page 139: ...irmation screen will appear 7 Select Yes 7 The nozzle check pattern will be printed 8 Examine the nozzle check pattern 8 Note If the problem is not resolved after cleaning the print head twice clean the print head deeply 139 ...

Page 140: ...f shortage of free space in the maintenance cartridge a message is displayed and the cleaning cannot be performed You need to prepare a sheet of A4 or Letter sized plain paper 1 Check that printer is turned on 1 2 Load a sheet of A4 or Letter sized plain paper in the cassette 2 Loading Plain Paper 3 Select Setup on HOME screen 3 Using Touch Screen The setup menu screen will appear 4 Select Mainten...

Page 141: ...heck pattern will be printed 8 When the completion message appears select OK 8 9 Examine the nozzle check pattern 9 If the problem is not resolved turn off the power and clean the print head deeply again after 24 hours Do not unplug the power cord when turning off the power 141 ...

Page 142: ...pears on the touch screen When Error Occurred You need to prepare a sheet of A4 or Letter sized plain paper 1 Check that printer is turned on 1 2 Load a sheet of A4 or Letter sized plain paper in cassette 2 Loading Plain Paper 3 Select Setup on HOME screen 3 Using Touch Screen The setup menu screen will appear 4 Select Maintenance 4 The Maintenance screen will appear 5 Select Print Head Alignment ...

Page 143: ...nt results are still not satisfactory after adjusting the print head position as described above adjust the print head position manually For Windows You can also align the print head manually from a computer Adjusting Print Head Position Manually To print and check the current head position adjustment values select Print the Head Alignment Value on the Maintenance screen 143 ...

Page 144: ...assette 2 Loading Plain Paper 3 Select Setup on HOME screen 3 Using Touch Screen The setup menu screen will appear 4 Select Maintenance 4 The Maintenance screen will appear 5 Select Print Head Alignment Manual 5 The confirmation screen will appear Note To print and check the current head position alignment values select Print the Head Alignment Value 6 Check message and select Yes 6 The print head...

Page 145: ... Examine first patterns and select A In column A find pattern in which stripes are least 9 noticeable and then select the number of that pattern Note If all patterns look different choose the pattern in which vertical stripes are least noticeable Subtle vertical stripes Noticeable vertical stripes 145 ...

Page 146: ... for columns B to N 10 and then select OK 11 Check message and select OK 11 The second set of patterns is printed 12 Examine second patterns and select O In column O find pattern in which stripes are least 12 noticeable and then select the number of that pattern 13 Repeat these steps until you have finished entering pattern numbers for columns P to U 13 and then select OK 14 When confirmation mess...

Page 147: ...Performing Maintenance Functions from Your Computer macOS Opening Remote UI for Maintenance Cleaning the Print Heads Adjusting Print Head Position 147 ...

Page 148: ... and click Options Supplies 2 3 Click Show Printer Webpage in General tab 3 Remote UI starts Note The password may have to be entered after Remote UI starts In such a case enter the password and click OK In case you do not know the password see Passwords and cookies Related Topics Cleaning the Print Heads Adjusting Print Head Position Printing a Nozzle Check Pattern Managing the Printer Power Chan...

Page 149: ... Cleaning starts 4 Complete Cleaning 4 Next the message for Nozzle Check pattern printing is displayed 5 Check the results 5 To check whether the print quality has improved click Yes To cancel the check process click No If cleaning the head once does not resolve the print head problem clean it once more Important Cleaning consumes a small amount of ink Cleaning the print head frequently will rapid...

Page 150: ... of ink than Cleaning Cleaning the print head frequently will rapidly deplete your printer s ink supply Perform Deep Cleaning only when necessary Note If there is no sign of improvement after Deep Cleaning turn off the printer wait 24 hours and then perform Deep Cleaning again If there is still no sign of improvement the ink may have run out or the print head may be worn For details on the remedia...

Page 151: ... 3 Load paper in printer 3 Load one sheet of A4 size or Letter size plain paper into the cassette 4 Run head position adjustment 4 Check that the printer power is on and then click Yes Head alignment starts Proceed with the operations in accordance with the messages on the screen Important Do not open the scanning unit cover while printing is in progress otherwise printing will stop Note You can p...

Page 152: ...ng Cleaning Exterior Surfaces Cleaning Platen and Document Cover Cleaning the ADF Auto Document Feeder Cleaning Paper Feed Rollers Cleaning Inside the Printer Bottom Plate Cleaning Cleaning Cassette Pads 152 ...

Page 153: ...The setup menu screen will appear 3 Select Maintenance 3 The Maintenance screen will appear 4 Select Roller Cleaning 4 The confirmation screen will appear 5 Select Yes 5 6 Remove any paper from the cassette then push it back 6 7 Select OK 7 The paper feed rollers will rotate as they are cleaned without paper 8 Make sure that the paper feed roller has stopped rotating then follow the message to loa...

Page 154: ...10 When the completion message appears select OK 10 If the problem is not resolved after cleaning contact Canon to request a repair 154 ...

Page 155: ...ed on 1 2 Select Setup on HOME screen 2 Using Touch Screen The setup menu screen will appear 3 Select Maintenance 3 The Maintenance screen will appear 4 Select Bottom Plate Cleaning 4 The confirmation screen will appear 5 Select Yes 5 6 Follow the message to remove any paper from the cassette then select OK 6 7 Fold a single sheet of A4 or Letter sized plain paper in half widthwise then unfold the...

Page 156: ...the edge of the half with no crease facing to the far side 10 Insert cassette into printer 10 11 Select OK 11 The paper cleans the inside of the printer as it feeds through the printer Check the folded parts of the ejected paper If they are smudged with ink perform Bottom Plate Cleaning again 156 ...

Page 157: ...e off any ink from the protrusions using a cotton swab or the like Important Be sure to turn off the power and unplug the power cord before cleaning the printer The power cannot be turned off while the printer is sending or receiving a fax or when unsent faxes are stored in the printer s memory Make sure the printer has finished sending or receiving faxes before turning it off Remember that faxes ...

Page 158: ...Replacing the Maintenance Cartridge Replacing the Maintenance Cartridge Checking Maintenance Cartridge Status on Touch Screen 158 ...

Page 159: ...ance cartridge as soon as possible If the maintenance cartridge becomes full an error message is displayed and the printer stops working until the cartridge is replaced with a new one Do not touch the terminal A of the maintenance cartridge Do not turn off the printer during replacement of the maintenance cartridge Note Use a maintenance cartridge with the model number below Maintenance Cartridge ...

Page 160: ...nter Do not put your hands inside the printer as ink may adhere to your hands 3 Unlock the maintenance cover lock 3 Slide the maintenance cover lock to the right 4 Pull the maintenance cover forward until it stops 4 5 Remove the maintenance cover 5 6 Slide the maintenance cartridge to the left 6 160 ...

Page 161: ...cartridge on a desk or other surface as there may be ink on the bottom of the cartridge To prevent ink from leaking do not tilt the removed maintenance cartridge or turn it upside down Put the used one immediately into the plastic bag that came with the new maintenance cartridge and seal the bag by tying the opening tightly to prevent the ink from leaking 161 ...

Page 162: ...8 Insert a new maintenance cartridge 8 9 Slide the maintenance cartridge to the right until it reaches the end 9 10 Attach the maintenance cover 10 162 ...

Page 163: ...11 Lock the maintenance cover 11 12 Close the scanning unit cover 12 To close the scanning unit cover lift it up slightly and then lower it gently 163 ...

Page 164: ...a A if there is any information about the used space of the maintenance cartridge The maintenance cartridge is almost full Replace the maintenance cartridge as soon as possible Note The above screen shows estimated used space Selecting View model no displays the Maintenance cartridge model no screen for checking maintenance cartridge number To replace the maintenance cartridge select Replace Repla...

Page 165: ... Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer macOS Changing Settings from Operation Panel Handling Printer Configuration Using the Web Browser 165 ...

Page 166: ...Changing Printer Settings from Your Computer Windows Changing the Print Options Changing the Printer Operation Mode 166 ...

Page 167: ...is option if you encounter print failures such as part of an image data being cut off 1 Open the printer driver setup window 1 2 Click Print Options on the Page Setup tab 2 The Print Options dialog box opens 3 Change the individual settings 3 If necessary change the setting of each item and then click OK The Page Setup tab is displayed again 167 ...

Page 168: ...communication between the printer and the computer is disabled an error message may appear because the computer cannot collect the printer status If this happens click OK to display the most recent settings specified on your computer 3 Configure settings 3 If necessary switch between various modes of printer operation 4 Apply the settings 4 Click OK and when the confirmation message appears click ...

Page 169: ...Changing Printer Settings from Your Computer macOS Managing the Printer Power Changing the Printer Operation Mode 169 ...

Page 170: ...ata is received 1 Selecting Printer settings from Remote UI 1 2 Click Power control settings 2 3 Select Use auto power control and then click OK 3 4 Check the displayed message and click OK 4 5 Complete the following settings 5 Auto power off Specify the time from the list Printer automatically turns itself off when data is not sent within the specified time or the printer has remained inactive Au...

Page 171: ...mismatch If the check box is deselected at the time of printing from PC you can continue to print without the message display even if the paper settings set in the Print dialog differs from the paper information registered to the printer Ink drying wait time You can set the length of the printer rest time until printing of the next page begins The wait time becomes longer as the value set in the l...

Page 172: ... settings LAN settings Other printer settings Rearrange home screen icons Language selection Firmware update Administrator password settings User management settings Reset settings Feed settings Web service setup ECO settings Quiet setting System information Job management Registering Favorite Settings My Presets Checking the Total Number of Uses of Printer 172 ...

Page 173: ... abrasion as an example 1 Check that printer is turned on 1 2 Select Setup on the HOME screen 2 Using Touch Screen 3 Select Printer settings 3 The Printer settings screen is displayed 4 Select a setting item to adjust 4 The setting screen for the selected item is displayed 5 Select a setting item 5 6 Select a setting to specify 6 173 ...

Page 174: ...For more on setting items on the operation panel Setting Items on Operation Panel 174 ...

Page 175: ...n icons Language selection Web service setup ECO settings Quiet setting Registering Favorite Settings My Presets Items for Paper Printing Print settings Feed settings Items for Maintenance Management Security settings LAN settings Firmware update Administrator password settings User management settings Reset settings System information Job management Checking the Total Number of Uses of Printer 17...

Page 176: ...tempts Enable disable lockout Enable or disable the lockout setting Lockout threshold times Set the number of attempts before input is locked Lockout period Set the length of time to lock input for Use of Remote UI Set whether to lock use of the Remote UI Restrict destinations When set to Enable scan and fax destinations will be restricted Note You can only send to registered destinations You cann...

Page 177: ...umber printed on sent faxes Registering User Information Telephone line type Country or region other than China Selects the telephone line type setting for the printer Setting Telephone Line Type Note This setting may not be available depending on the country or region Telephone line auto selection China only If you select ON the telephone line type is selected automatically If you select OFF you ...

Page 178: ...e length of pause time for each when you enter P pause TTI position Selects the printing position of the sender information outside or inside the image area Remote RX Enables disables remote reception If you select ON you can specify the remote reception ID Remote Reception Color transmission When faxing color documents using the ADF selects whether to convert them into black white data if the rec...

Page 179: ...u select Do not print the received fax is stored in the printer s memory For details on the received fax stored in the printer s memory Document Stored in Printer s Memory Activity report Selects whether to print ACTIVITY REPORT automatically If you select Print the printer prints ACTIVITY REPORT for the 20 histories of sent and received faxes automatically For details on the procedure to print AC...

Page 180: ... the printer rejects the reception of faxes with no sender information or faxes from specific senders Rejecting Fax Reception Caller rejection If you subscribe to the Caller ID service the printer detects the sender s Caller ID If the sender s ID matches the condition specified in this setting the printer rejects the phone call or fax reception from the sender If you select Yes on the subscribing ...

Page 181: ...Preparing for Faxing 181 ...

Page 182: ... plain paper Select Text only or Text and photos for plain paper printing Note As print results if you are conscious of unevenness or textures of granularity select Text and photos Print charts and diagrams vividly Use this setting when you want to print charts and diagrams in documents vividly on plain paper This feature gives preference to printer driver settings When you want to give preference...

Page 183: ... Processing may differ depending on settings and may result in the same data having different tones Turn this setting off if you want to avoid differences in tone 183 ...

Page 184: ...en it is connected by Wi Fi Some setting items are not displayed depending on the printer settings Items Setting Connection Enabled connected Enabled disconnected Disable Network name SSID XXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXX Frequency 2 4 GHz 5 GHz Wi Fi security Inactive WPA PSK WPA2 PSK WPA3 PSK WPA EAP AES WPA2 EAP AES WPA3 EAP AES Signal strength XXX IPv4 address XXX XXX XXX XXX IPv4 subnet mask...

Page 185: ...rotected Setup WPS push button method Follow the on screen instructions during setup Other connection types WPS PIN code method Select when you perform settings for Wi Fi using a wireless router supporting a Wi Fi Protected Setup WPS PIN code method Follow the on screen instructions during setup Advanced For details on each setting item Advanced setup Wireless Direct Wireless Direct setting list T...

Page 186: ...ss Direct Change network name SSID Changes the identifier SSID the printer s name displayed on a Wi Fi Direct compatible device for Wireless Direct Change password Changes the password for Wireless Direct Connection request confirmation Selecting ON displays the confirmation screen when a Wi Fi Direct compatible device is connecting the printer 2 4GHz 5GHz Switch Select a frequency Advanced For de...

Page 187: ...ecifies the printer name You can use up to 15 characters for the name Note You cannot use the same printer name as that already used for other LAN connected devices You cannot use a hyphen for the initial or last character of the printer name TCP IP settings Performs IPv4 or IPv6 setting WSD settings Setting items when you use WSD one of the network protocols supported in Windows Enable disable WS...

Page 188: ... RAW protocol Enables disables RAW printing LLMNR Enables disables LLMNR Link Local Multicast Name Resolution Selecting Enable allows the printer to detect printer s IP address from the printer name without a DNS server IPP settings Selecting Enable allows you to print via the network with the IPP protocol Wi Fi DRX settings Selecting Enable allows you to activate discontinuous reception when usin...

Page 189: ...router Searches switch access point of IEEE802 1X EAP and display it Last authentication result Displays the latest authentication result of IEEE802 1X EAP setting Easy wireless connect When set to Auto start ON the device will automatically put into the standby mode for easy wireless connect To prevent the device from putting into the standby mode for easy wireless connect at unintended times set...

Page 190: ...arts Month Specify the month Week Specify the week DOW Specify the day of the week The screen to set the shift time to start summer time will be displayed after specifying the items above and selecting OK After specifying the shift time and selecting OK you can specify the end date time End date time Sets the date and time that summer time ends Month Specify the month Week Specify the week DOW Spe...

Page 191: ...scanning command from a computer or printing data is sent to the printer Use scheduling Specifies the time to turn on off the printer automatically for each day of the week Do not use power control Disables the function to turn on off the printer automatically Time zone Specifies the time zone according to a country or region you live in Specifying the time zone to the printer allows you to displa...

Page 192: ...s print quality when printing on plain paper Screen lock settings Lock the screen to prevent the panel operation by someone other than the administrator External server connection Start external server connection Start external server connection Check ext server connection Check external server connection Enable disable screen lock Enable disable screen lock when connected to an external server No...

Page 193: ...ch Screen The setup menu screen will appear 3 Select Printer settings 3 The Printer settings screen is displayed 4 Select Rearrange home screen icons 4 The list of function displayed on the home screen is displayed 5 Select the function that you want to change the order then tap or 5 6 Select Apply 6 The list is displayed in the order the function was changed 7 Select Exit 7 193 ...

Page 194: ...dministrator password may be required to change the settings Japanese English German French Italian Spanish Portuguese Dutch Danish Norwegian Swedish Finnish Russian Ukrainian Polish Czech Slovene Hungarian Slovak Croatian Romanian Bulgarian Turkish Greek Estonian Latvian Lithuanian Simplified Chinese Korean Traditional Chinese Thai Indonesian Vietnamese 194 ...

Page 195: ...uctions to perform update Check current version You can check the current firmware version Update notification settings You can set the printer to display the firmware update information on the touch screen when the firmware update is available When Idle Power off is selected the printer informs you of the update during idle and the update information also appears when you press the ON button Auto...

Page 196: ...nter a password 5 then select OK When the administrator password is not set the registration confirmation message is displayed Select Yes The message is displayed again Then select OK and proceed to step 7 6 Select Change administrator password 6 When you do not set the administrator password select Remove administrator password Select Yes in the displayed screen The message is displayed again The...

Page 197: ...ssword again 10 11 Select Apply 11 The administrator password is available Note When the administrator password is canceled or the effective range of the administrator password is set to Remote UI and other tools the user management is disabled 197 ...

Page 198: ...he setup menu screen will appear 3 Select Printer settings 3 The Printer settings screen is displayed 4 Select User management settings 4 Enable disable user management Set the valid invalid of the administration of the user registered by the remote UI 1 Select ON 1 2 Select Log in 2 Auto logout time When the operation is not performed by the registered user set the time to log out automatically S...

Page 199: ...nly Deletes all registered e mail addresses Fax settings only Returns all fax settings back to the default Disconnect the telephone line from the printer before you return this setting item back to the default Reset all Sets all settings you made to the printer back to the default The administrator password specified by Remote UI or Wi Fi Connection Assistant reverts to the default setting All fax...

Page 200: ...ecurity administrator password has been set the security administrator password is required to perform the reset Note User mode settings restricted by the security policy will not be changed Feature settings will not be returned to the settings prior to security restrictions under the security policy 200 ...

Page 201: ... registered in Feed settings If printing starts with the settings that do not match an error message is displayed on the touch screen Note When Disable is selected the settings in Feed settings is disabled Detect paper width If you select ON the printer detects the paper size when loading paper A screen for confirming the setting of paper is displayed Note A screen for confirming the setting of pa...

Page 202: ...etes the printer to from Canon Inkjet Cloud Printing Center and sets the history saving Check Web service setup Make sure whether the printer is registered to Canon Inkjet Cloud Printing Center Issue registration code In order to link the web service and printer obtain the registration code from the service origin DNS server setup Performs settings for a DNS server Select Auto setup or Manual setu...

Page 203: ...Check that printer is turned on 1 2 Select Setup on the HOME screen 2 Using Touch Screen 3 Select ECO 3 4 Select Power control 4 5 Select Use auto power control 5 6 Specify settings as necessary 6 A Specify the length of time to turn the printer off automatically when no operation is made or no printing data is sent to the printer B Selecting ON enables the printer to turn on automatically when a ...

Page 204: ...heck that printer is turned on 1 2 Select Setup on the HOME screen 2 Using Touch Screen 3 Select ECO 3 4 Select Two sided print settings 4 5 Specify settings as necessary 5 C Select two sided copying as a default D Select two sided printing of sent received faxes reports or lists as a default E Select two sided printing of template forms on the printer as a default 204 ...

Page 205: ...rrent date and time in advance Setting Sender Information Follow the procedure below to perform setting 1 Check that printer is turned on 1 2 Select Setup on the HOME screen 2 Using Touch Screen 3 Select Quiet setting 3 4 Select ON or Use during specified hours 4 When ON is selected You can reduce the operating noise while printing is in progress When Use during specified hours is selected The scr...

Page 206: ...nfirmation screen is displayed and the icon appears as the Quiet setting menu icon Important Operating speed is reduced compared to when OFF is selected This function may not be so effective depending on the printer s setting Furthermore certain noise such as when the printer is preparing for printing is not reduced 206 ...

Page 207: ...cified Serial number Displays the printer serial number MAC address Wi Fi Displays the MAC address for Wi Fi MAC address Wired LAN Displays the MAC address for wired LAN Root cert thumbprint SHA 1 Shows the root certification thumbprint SHA 1 of the printer Root cert thumbprint SHA 256 Shows the root certification thumbprint SHA 256 of the printer 207 ...

Page 208: ...assword may be required to change the settings Display job history Displays the job history of Print from Copy Communication log Print job history Prints the job history of Print from Copy Communication log Restrict job history access This is the menu for the developer 208 ...

Page 209: ...istered Setting Editing Deleting the Registered setting Registering the Setting Select Save profile on each standby screen or on the screen displayed after the settings are specified Copy standby screen Scan standby screen Fax transmission standby screen When the confirmation screen of Save profile is displayed select Yes When the screen to enter the name of the setting is displayed enter the name...

Page 210: ...on the HOME screen 2 Using Touch Screen 3 Select Edit delete 3 You can change the order or name of the registered settings and delete the settings To change the order of the registered settings 1 Select Rearrange 1 2 Select setting you want to move 2 3 Tap or to move selected setting 3 4 Select Apply 4 5 Select Exit 5 To change the name of the registered settings 1 Select Rename 1 2 Select setting...

Page 211: ...4 Select Exit 4 211 ...

Page 212: ...No of sheets used for copying Displays the total number of copying No of sheets used for fax Displays the total number of received or printed faxes Sheets used for other functions Displays the total number of printing other than copying or faxing Number of fax sheets sent Displays the total number of sent faxes Number of sheets scanned Displays the total number of scanning Print usage statistics T...

Page 213: ...ling Print Jobs Legal Restrictions on Scanning Copying Printer Handling Precautions Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High Ink Tips Specifications Product Specifications Supported Paper Sizes and Weights Print Area Paper Load Limit 213 ...

Page 214: ...Safety Safety Precautions Regulatory Information WEEE 214 ...

Page 215: ...not place product close to the flammable solvents such as alcohol or thinner Do not open or modify the printer Use only the power cord cables that came with your printer Do not use these cables with other devices Do not plug in to voltages or frequencies other than those specified Plug the power cord into the socket completely Do not plug in or unplug the power cord with wet hands Do not damage th...

Page 216: ...ompletely and place bottles in standing position If the ink bottles are laid down ink may leak When refilling ink tanks take sufficient care to prevent ink from spattering onto surroundings Ink may stain clothes or other belongings permanently Washing may not remove ink stains Do not leave ink bottles in areas exposed to high temperature such as near fire or a heater or in a car Bottles may warp a...

Page 217: ...s Do not tilt the printer stand it on end or turn it upside down This may cause ink to leak Do not place anything on top of the printer Be especially careful to avoid metal objects such as paper clips and staples and containers holding flammable liquids such as alcohol or thinner Be sure to observe the following when loading the original on the platen Failure to observe the following may cause the...

Page 218: ... Do not put the print head or ink bottles into a fire 218 ...

Page 219: ...que Ceci peut présenter un risque de choc électrique causé par la foudre 3 Ne pas utiliser l appareil pour signaler une fuite de gaz s il est situé près de la fuite ATTENTION Pour réduire les risques d incendie utiliser uniquement des conducteurs de télécommunications 26 AWG au de section supérleure Users in the U S A FCC Notice U S A Only For 120V 60Hz model Model Number K10584 Contains FCC Appro...

Page 220: ...ation exposure limits set forth for an uncontrolled environment and meets the FCC radio frequency RF Exposure Guidelines as this equipment has very low levels of RF energy But it is desirable that it should be installed and operated keeping the radiator at least 20cm or more away from person s body Canon U S A Inc One Canon Park Melville New York 11747 1 800 652 2666 Interference Do not use the pr...

Page 221: ...f the power and disconnect the power cord The telephone line cable should not be reconnected or the main power switch turned ON until the problem is completely resolved Users should contact their local authorized Canon Facsimile Service Dealer for the servicing of equipment Information regarding Authorized Service Facility locations can be obtained by calling the Canon Customer Center Rights of th...

Page 222: ... or your household waste disposal service or visit www canon europe com sustainability approach Only for European Union and EEA Norway Iceland and Liechtenstein These symbols indicate that this product is not to be disposed of with your household waste according to the WEEE Directive 2012 19 EU the Battery Directive 2006 66 EC and or national legislation implementing those Directives If a chemical...

Page 223: ... dieses Produkts tragen Sie zu einer effektiven Nutzung natürlicher Ressourcen bei Um weitere Informationen über die Wiederverwertung dieses Produkts zu erhalten wenden Sie sich an Ihre Stadtverwaltung den öffentlich rechtlichen Entsorgungsträger eine autorisierte Stelle für die Entsorgung von Elektro und Elektronik Altgeräten oder Ihr örtliches Entsorgungsunternehmen oder besuchen Sie www canon e...

Page 224: ...ou consultez le site www canon europe com weee ou www canon europe com battery Uitsluitend bestemd voor de Europese Unie en EER Noorwegen IJsland en Liechtenstein Met deze symbolen wordt aangegeven dat dit product in overeenstemming met de AEEA richtlijn 2012 19 EU de richtlijn 2006 66 EG betreffende batterijen en accu s en of de plaatselijk geldende wetgeving waarin deze richtlijnen zijn geïmplem...

Page 225: ...io el servicio o el organismo encargado de la gestión de residuos domésticos o visite www canon europe com weee o www canon europe com battery Només per a la Unió Europea i a l Espai Econòmic Europeu Noruega Islàndia i Liechtenstein Aquests símbols indican que aquest producte no s ha de llençar amb les escombraries de la llar d acord amb la RAEE 2012 19 UE la Directiva relativa a piles i acumulado...

Page 226: ...orrere in sanzioni amministrative ai sensi dell art 255 e successivi del Decreto Legislativo n 152 06 Per ulteriori informazioni sul riciclaggio di questo prodotto contattare le autorità locali l ente responsabile della raccolta dei rifiuti un rivenditore autorizzato o il servizio di raccolta dei rifiuti domestici oppure visitare il sito www canon europe com weee o www canon europe com battery Ape...

Page 227: ...aldsanlæg eller besøg www canon europe com weee eller www canon europe com battery for at få flere oplysninger om genbrug af dette produkt Μόνο για την Ευρωπαϊκή Ένωση και τον ΕΟΧ Νορβηγία Ισλανδία και Λιχτενστάιν Αυτά τα σύμβολα υποδεικνύουν ότι αυτό το προϊόν δεν πρέπει να απορρίπτεται μαζί με τα οικιακά απορρίμματα σύμφωνα με την Οδηγία για τα Απόβλητα Ηλεκτρικού και Ηλεκτρονικού Εξοπλισμού ΑΗΗ...

Page 228: ... informasjon om resirkulering av dette produktet ved å kontakte lokale myndigheter avfallsadministrasjonen et godkjent program eller husholdningens renovasjonsselskap eller gå til www canon europe com weee eller www canon europe com battery Vain Euroopan unionin sekä ETA n Norja Islanti ja Liechtenstein alueelle Nämä tunnukset osoittavat että sähkö ja elektroniikkalaiteromua koskeva direktiivi SER...

Page 229: ...tering eller se www canon europe com weee eller www canon europe com battery Pouze Evropská unie a EHP Norsko Island a Lichtenštejnsko Tento symbol znamená že podle směrnice OEEZ 2012 19 EU směrnice o bateriích 2006 66 ES a nebo podle vnitrostátních právních prováděcích předpisů k těmto směrnicím nemá být tento výrobek likvidován s odpadem z domácností Je li v souladu s požadavky směrnice o bateri...

Page 230: ...letően informálódjon a helyi polgármesteri hivatalnál a helyi közterület fenntartó vállalatnál a hivatalos hulladéklerakó telephelyen vagy a háztartási hulladék begyűjtését végző szolgáltatónál illetve látogasson el a www canon europe com weee vagy www canon europe com battery internetes oldalra Tylko dla krajów Unii Europejskiej oraz EOG Norwegia Islandia i Liechtenstein Te symbole oznaczają że p...

Page 231: ...es Euroopa Liit ja EMP Norra Island ja Liechtenstein Antud sümbolid viitavad sellele et vastavalt elektri ja elektroonikaseadmete jäätmeid käsitlevale direktiivile 2012 19 EL patareisid ja akusid ning patarei ja akujäätmeid käsitlevale direktiivile 2006 66 EÜ ja või nimetatud direktiive rakendavatele riiklikele õigusaktidele ei või seda toodet koos olmejäätmetega ära visata Kui keemiline sümbol on...

Page 232: ... dienestu pilnvaroto organizāciju vai iestādi kas veic sadzīves atkritumu apsaimniekošanu vai apmeklējiet tīmekļa vietni www canon europe com weee vai www canon europe com battery Tik Europos Sąjungai ir EEE Norvegijai Islandijai ir Lichtenšteinui Šie simboliai reiškia kad šio gaminio negalima išmesti į buitines atliekas kaip reikalaujama WEEE Direktyvoje 2012 19 ES ir Baterijų direktyvoje 2006 66...

Page 233: ...on europe com battery Само за Европейския съюз и ЕИП Норвегия Исландия и Лихтенщайн Тези символи показват че този продукт не трябва да се изхвърля заедно с битовите отпадъци съгласно Директивата за ИУЕЕО 2012 19 ЕC Директивата за батерии 2006 66 ЕО и или Вашето национално законодателство прилагащо тези Директиви Ако под показания горе символ е отпечатан символ за химически елемент съгласно разпоре...

Page 234: ...la www canon europe com weee sau www canon europe com battery Samo za Europsku uniju i EEA Norveška Island i Lihtenštajn Oznaka pokazuje da se ovaj proizvod ne smije odlagati s komunalnim i ostalim vrstama otpada u skladu s direktivom WEEE 2012 19 EC Direktivom o baterijama 2006 66 EC i Pravilnikom o gospodarenju otpadnim baterijama i akumulatorima te Pravilnikom o gospodarenju otpadnim električni...

Page 235: ...ikupljanje npr po principu jedan za jedan kada kupujete sličan novi proizvod ili ovlašćenom centru za prikupljanje za reciklažu istrošene električne i elektronske opreme EEE baterija i akumulatora Nepravilno rukovanje ovom vrstom otpada može imati negativne posledice po životnu sredinu i ljudsko zdravlje usled potencijalno opasnih materijala koji se uglavnom vezuju za EEE Vaša saradnja na ispravno...

Page 236: ...cautions Canceling Print Jobs Legal Restrictions on Scanning Copying Printer Handling Precautions Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High Ink Tips 236 ...

Page 237: ... of deposit Postage stamps canceled or uncanceled Identification badges or insignia Selective service or draft papers Checks or drafts issued by governmental agencies Motor vehicle licenses and certificates of title Traveler s checks Food stamps Passports Immigration papers Internal revenue stamps canceled or uncanceled Bonds or other certificates of indebtedness Stock certificates Copyrighted wor...

Page 238: ...Printer Handling Precautions Be careful not to let anything get inside the document output slot It may cause damage 238 ...

Page 239: ...nter pack the printer in a plastic bag so that ink does not leak Pack the printer in a sturdy box so that it is placed with its bottom facing down using sufficient protective material to ensure safe transport Do not tilt the printer Ink may leak When a shipping agent is handling transport of the printer have its box marked THIS SIDE UP to keep the printer with its bottom facing down Mark also with...

Page 240: ...mode select No Note When entering the transporting mode and proceeding with the procedure the power is turned off automatically 5 Open the scanning unit cover A 5 Important Do not touch tubes or other parts inside the printer This can cause trouble with the printer 6 Turn the ink valve lever B to the right 6 240 ...

Page 241: ...inter to malfunction or become unable to print 9 Retract paper output tray 9 Note Be sure you also retract the cassette if it has been extended to place legal size paper 10 Unplug the printer cable from the computer and from the printer then unplug the power 10 cord from the printer 11 Use adhesive tape to secure all the covers on the printer to keep them from opening during 11 transportation Then...

Page 242: ... your hands on the cassette If you hold the cassette when carrying the cassette may come off from the printer After transporting your printer place it in the original position turn the ink valve lever to the left and then turn on the printer 242 ...

Page 243: ...r repair lending or transferring the printer to another person or disposing of the printer Reset settings For printers with fax capabilities user information and speed dial numbers can be backed up to a computer by utilizing the Speed Dial Utility2 software before resetting the printer or deleting data Backed up data can be restored to the repaired printer or another Canon printer Registering Reci...

Page 244: ... off the power the printer caps the print head nozzles automatically to prevent from drying Removing the power plug from the outlet while the status light is on blinking or the touch screen is on will prevent the print head from being capped properly and this will cause drying or clogging Check that the status light and touch screen display are off when removing the power plug Print periodically J...

Page 245: ... itself from the nozzle and thus prevents print quality degradation or nozzle clogging Important The used ink is ejected into the maintenance cartridge When the maintenance cartridge becomes full replacement is necessary If a message is displayed indicating that the maintenance cartridge is nearly full replace the maintenance cartridge as soon as possible Replacing the Maintenance Cartridge Does b...

Page 246: ...Specifications Product Specifications Supported Paper Sizes and Weights Print Area Paper Load Limit 246 ...

Page 247: ...d humidity conditions Recommended conditions Temperature 59 to 86 F 15 to 30 C Humidity 10 to 80 RH no condensation For the temperature and humidity conditions of papers such as photo paper refer to the paper s packaging or the supplied instructions Storage environment Temperature 32 to 104 F 0 to 40 C Humidity 5 to 95 RH no condensation Power supply AC 100 240 V 50 60 Hz The supplied power cord i...

Page 248: ...r G3 G3 Data compressing system Black MH MR MMR Color JPEG Modem speed max 33 6 kbps Automatic fallback Transmission speed Black Approx 3 seconds page at 33 6 kbps Based on ITU T No 1 chart for US specifications and Canon FAX Standard chart No 1 for others both in standard mode Color Approx 1 minute page at 33 6 kbps Based on Canon COLOR FAX TEST SHEET Gradation Black 256 levels Color 24 bit Full ...

Page 249: ... Wired LAN Supported Standards IEEE802 3u 100BASE TX IEEE802 3 10BASE T Transfer speed 10 Mbps 100 Mbps auto switching Security IEEE802 1X EAP TLS EAP TTLS PEAP Wi Fi Supported Standards IEEE802 11n IEEE802 11g IEEE802 11b IEEE802 11a IEEE802 11ac Frequency bandwidth 2 4 GHz 5 GHz A frequency band that can be used varies depending on country or region Communication distance Indoors 164 feet 50 m E...

Page 250: ...lled operating system Amount of hard disk space re quired for installing the driver 1 5 GB or more The necessary amount of hard disk space may be changed without notice macOS Operating System macOS Catalina 10 15 7 macOS Ventura 13 Other Supported OS iOS iPadOS Android Chrome OS Some functions may not be available with the supported OS Refer to the Canon web site for details Information in this ma...

Page 251: ...ports differ depending on the OS you are using Standard sizes Letter Legal Executive A5 A4 B5 B Oficio M Oficio Foolscap Legal India KG 4 x6 10x15 5 x7 13x18cm 7 x10 18x25cm 8 x10 20x25cm L 89x127mm 2L 127x178mm Hagaki Hagaki 2 Envelope Com 10 Envelope DL Nagagata 3 Nagagata 4 Yougata 4 Yougata 6 Envelope C5 Envelope Monarch 251 ...

Page 252: ...al sizes Minimum size 3 50 x 5 00 in 89 0 x 127 0 mm Maximum size 8 50 x 14 00 in 216 0 x 355 6 mm Paper Weight You can use paper in the following weight range Plain paper From 17 to 28 lb 64 to 105 g m2 252 ...

Page 253: ...pprox 200 sheets High Resolution Paper HR 101N 1 Approx 80 sheets Paper for printing photos Media Name Model No Cassette Glossy Photo Paper Everyday Use GP 501 GP 508 2 Photo Paper Glossy GP 701 2 Photo Paper Plus Glossy II PP 201 PP 208 PP 301 2 Photo Paper Pro Luster LU 101 2 Photo Paper Plus Semi gloss SG 201 2 Matte Photo Paper MP 101 A4 Letter 5 x7 13x18cm 8 x10 20x25cm 2L 127x178mm 10 sheets...

Page 254: ...eding In this case load one sheet at a time Paper Load Limit of Paper Output Tray Genuine Canon Paper Paper for printing documents Media Name Model No Paper Output Tray Canon Red Label Superior WOP111 Canon Océ Office Colour Paper SAT213 Approx 75 sheets Legal 10 sheets High Resolution Paper HR 101N Approx 65 sheets Paper other than Genuine Canon Paper Common Name Paper Output Tray Plain Paper inc...

Page 255: ... not sold by model number Instead purchase paper by name Recommended Genuine Canon Paper According to Purpose Paper for printing documents Canon Red Label Superior WOP111 Canon Océ Office Colour Paper SAT213 High Resolution Paper HR 101N Paper for printing photos Glossy Photo Paper Everyday Use GP 501 GP 508 Photo Paper Glossy GP 701 Photo Paper Plus Glossy II PP 201 PP 208 PP 301 Photo Paper Pro ...

Page 256: ... Envelopes Paper Settings on the Printer Driver and the Printer Media Type Windows 256 ...

Page 257: ...r notepad paper cut to a small size when printing on paper smaller than A5 Picture postcards Postcards affixed with photos or stickers Envelopes with a double flap Envelopes with an embossed or treated surface Envelopes whose gummed flaps are already moistened and adhesive Any type of paper with holes Paper that is not rectangular Paper bound with staples or glue Paper with an adhesive surface on ...

Page 258: ...l that comes from your hands Do not touch the printed surface until the ink is dried Even when the ink is dried be careful not to touch the printed surface as much as possible when handling Due to the nature of the pigment ink the ink on the printed surface may be removed when being rubbed or scratched Take out only the necessary number of paper from the package just before printing To avoid curli...

Page 259: ...er of printable sheets per pigment color ink bottle Standard mode 3 000 sheets Economy mode 4 500 sheets Measurement conditions Measurement images Color printing A4 color document ISO IEC24712 Measurement method Canon original Paper type Plain paper Print driver setting Setting to the default for plain paper setting Quality to Economy The number of printable sheets is calculated based on the ink b...

Page 260: ...Printing Printing Photos and Documents Printing Hagaki and Envelopes Other Various Printing Features 260 ...

Page 261: ...Printing Photos and Documents Printing from Computer Printing from Smartphone Tablet Using PIXMA MAXIFY Cloud Link 261 ...

Page 262: ...Printing from Computer Printing from Application Software Windows Printer Driver Printing from Application Software macOS AirPrint Printing Using Canon Application Software Printing from Chrome OS 262 ...

Page 263: ... Basic Printing Setup Basic Main Controls Basic Settings Tab Set Media Type Quality etc Media Quality Tab Set the Layout of Printed Documents Page Setup Tab Perform maintenance or settings Maintenance tab Overview of the Printer Driver Updating the Driver 263 ...

Page 264: ...our purpose in Profiles on the Basic Settings tab If you select a print setting Paper Size and Media Type will change automatically Note When the paper size to be printed is selected from Printer Paper Size the zoom level is automatically set according to the selected paper size To select a zoom level of your choice add a checkmark to Zoom and enter a number 4 Select Media Type B According to Requ...

Page 265: ...e paper information to be registered to the printer driver and on the printer see the following Paper Settings on the Printer Driver and the Printer Media Type Paper Settings on the Printer Driver and the Printer Paper Size 265 ...

Page 266: ...Main Controls Basic Settings Tab Basic Settings Tab Description Paper Settings on the Printer Driver and the Printer Media Type Paper Settings on the Printer Driver and the Printer Paper Size 266 ...

Page 267: ...ge Size Printer Paper Size Media Type Quality Copies Collate Orientation Grayscale Printing Page Layout Zoom 1 sided 2 sided Booklet Printing Binding Location Profiles The names and icons of frequently used printing profiles are registered When you select a printing profile according to the purpose of the document settings that match the purpose are applied You can also change a printing profile a...

Page 268: ...ity will be set to High Note You cannot change the order of print settings Add Displays the Add to Profiles dialog box Click this button when you want to save the information that you set on the Basic Settings Media Quality and Page Setup tabs to Profiles Delete Deletes a registered printing profile Select the name of the setting to be deleted from Profiles and click Delete When a confirmation mes...

Page 269: ...nlarged Also if you select Custom the Custom Paper Size dialog box opens and allows you to specify any vertical and horizontal dimensions for the paper size Media Type Selects a type of printing paper Select a media type that matches the paper that is loaded in the printer This ensures that printing is carried out properly for the specified paper Quality Selects your desired printing quality Selec...

Page 270: ...grees relative to the paper feed direction You can change the rotation direction by going to the Maintenance tab opening the Custom Settings dialog box and then using Rotate 90 degrees left when orientation is Landscape check box To rotate the document 90 degrees to the left when printing select the Rotate 90 degrees left when orientation is Landscape check box Grayscale Printing This function con...

Page 271: ...t from the list to change it To specify the width of the binding margin set it from the Page Setup tab Printer Media Information Displays Printer Media Information dialog box You can check the printer settings and apply the checked settings to the printer driver Defaults Restores all the settings you have changed to their default values Click this button to return all settings on the Basic Setting...

Page 272: ...Saves the Copies setting to the printing profile in Profiles To apply the saved copies setting when the printing profile is selected check this check box If this check box is unchecked the copies setting is not saved and consequently the Copies setting is not applied when the printing profile is selected Instead the printer prints with the copies setting specified with the application software Cus...

Page 273: ...o a poster Check this check box to print the cut lines Print page range Specifies the printing range Select All under normal circumstances Select Pages to specify a specific page or range Note If some of the pages have not been printed well specify the pages that do not need to be printed by clicking them in the settings preview of the Page Setup tab Only the pages shown on the screen will be prin...

Page 274: ...rmation dialog box This dialog box allows you to check the printer settings and apply the checked settings to the printer driver Paper Source The paper source of the media is being displayed Media Type Displays the Media Type that is currently set on the printer To apply the displayed setting to the printer driver click Set Page Size Displays the Page Size that is currently set on the printer To a...

Page 275: ...edia name Model No Media Type in the printer driver Paper information regis tered on the printer Photo Paper Plus Glossy II PP 201 PP 208 PP 301 Photo Paper Plus Glossy II Plus Glossy II Photo Paper Pro Luster LU 101 Photo Paper Pro Luster Pro Luster Photo Paper Plus Semi gloss SG 201 Photo Paper Plus Semi gloss Plus Semi gloss Glossy Photo Paper Everyday Use GP 501 GP 508 Glossy Photo Paper Gloss...

Page 276: ...Paper Plain paper Envelopes Envelope Envelope Window envelope Envelope Envelope Kraft Paper High Resolution Paper High Res Paper Embossed Paper High Resolution Paper High Res Paper Washi Washi Others Label Paper Label Paper Others Greeting Cards Inkjet Greeting Card Others Note For information on Washi that can be used with the printer see Print Using Washi 276 ...

Page 277: ...cutive 7 25 x10 5 184 2x266 7mm Executive A5 A5 A4 A4 B5 B5 B Oficio 8 5 x14 216 0x355 0mm B Oficio M Oficio 8 50 x13 43 216 0x341 0mm M Oficio Foolscap F4 Oficio2 FC F4 Oficio2 Legal India 8 46 x13 58 215x345mm Legal India 4 x6 10x15cm KG 4 x6 10x15 5 x7 13x18cm 2L 5 x7 13x18 7 x10 18x25cm 7 x10 18x25cm 8 x10 20x25cm 8 x10 20x25cm L 89x127mm L 89x127mm 2L 127x178mm 2L 5 x7 13x18 Hagaki 100x148mm ...

Page 278: ...Yougata 6 3 86 x7 48 Yougata 6 Envelope C5 Envelope C5 Envelope Monarch 3 88 x7 5 98 4x190 5mm Envelope Monarch Custom Size Others 278 ...

Page 279: ... type 5 Select the Hagaki you want to use from Hagaki in Media Type Important This printer cannot print on postcards that have photos or stickers attached You will get cleaner printing if you print the message side first and then print the address side The paper settings on the printer driver are different depending on whether you are printing on the address side or the message side For details ab...

Page 280: ...selected for Printer Paper Size the printer rotates the paper 90 degrees to the left to print regardless of the Rotate 90 degrees left when orientation is Landscape setting for Custom Settings in the Maintenance tab 6 Select the print quality 6 For Quality select the quality according to your purpose 7 Click OK 7 When you perform print the information is printed on the envelope Important When you ...

Page 281: ...deleted at any time Registering a Printing Profile 1 Open the printer driver setup window 1 2 Set the necessary items 2 From Profiles on the Basic Settings tab select the printing profile to be used and if necessary change each of the settings You can also register necessary items on the Media Quality and Page Setup tabs 3 Click Add 3 The Add to Profiles dialog box opens 281 ...

Page 282: ... driver or upgrade the printer driver version the print settings that are already registered will be deleted from Profiles Registered print settings cannot be saved and preserved If a profile is deleted register the print settings again Deleting Unnecessary Printing Profile 1 Select the printing profile to be deleted 1 Select the printing profile you want to delete from the Profiles list on the Ba...

Page 283: ...pe Quality etc Media Quality Tab Media Quality Tab Description Adjust Colors Specifying Color Correction Optimal Photo Printing of Image Data Adjusting Colors with the Printer Driver Printing with ICC Profiles 283 ...

Page 284: ...iew before printing Settings Preview The paper illustration shows how the original will be laid out on a sheet of paper You can check an overall image of the layout Media Type Selects a type of printing paper Select a media type that matches the paper that is loaded in the printer This ensures that printing is carried out properly for the specified paper Paper Source Shows the source from which pa...

Page 285: ...yan Magenta Yellow Brightness Contrast etc and Color Correction method Set Select Manual for Color Intensity to enable this button In the Manual Color Adjustment dialog box you can adjust individual color settings such as Cyan Magenta Yellow Brightness and Contrast on the Color Adjustment tab and select the Color Correction method on the Matching tab Note If you want to use an ICC profile to adjus...

Page 286: ...ficantly Use the printer driver only if you want to adjust the color balance slightly Brightness Adjusts the brightness of your print You cannot change the levels of pure white and black However the brightness of the colors between white and black can be changed Moving the slider to the right brightens dilutes the colors and moving the slider to the left darkens intensifies the colors You can also...

Page 287: ...vailable for Color Correction and the printer may not be able to print the image data properly None Disables color adjustment with the printer driver Select this value when you are specifying an individually created printing ICC profile in an application software to print data 287 ...

Page 288: ...Set the Layout of Printed Documents Page Setup Tab Page Setup Tab Description Setting the Number of Copies and Printing Order 288 ...

Page 289: ...ocument has a similar function set them with the application Settings Preview Page Size Printer Paper Size Copies Print from Last Page Collate Orientation Rotate 180 degrees Page Layout Zoom 1 sided 2 sided Booklet Printing Binding Location Specify Margin Print Options Stamp Background Settings Preview The paper illustration shows how the original will be laid out on a sheet of paper You can check...

Page 290: ...check box to print your document in normal order starting from the first page Collate Check this check box to group together the pages of each copy when you want to print multiple copies Uncheck this check box when you want to print with all pages of the same page number grouped together Important When the application software that you used to create the document has the same function give priorit...

Page 291: ...the document you want to print 1 sided 2 sided Booklet Printing 1 sided Printing Select when performing single sided printing 2 sided Printing Select when performing duplex printing Automatic Selects whether duplex printing is to be performed automatically or manually To perform duplex printing manually uncheck this check box Booklet Printing The booklet printing function allows you to print data ...

Page 292: ... the custom paper Measurement is shown according to the units specified in Units Page Layout Printing dialog box This dialog box allows you to select the number of document pages to be placed on one sheet of paper the page order and whether a page border line is to be printed around each document page The settings specified in this dialog box can be confirmed in the settings preview on the printer...

Page 293: ...wn on the screen will be printed this time Booklet Printing dialog box This dialog box allows you to set how to bind the document as a booklet Printing only on one side and printing a page border can also be set in this dialog box The settings specified in this dialog box can be confirmed in the settings preview on the printer driver Preview Icon Shows the settings made on the Booklet Printing dia...

Page 294: ...lor profile setting of the application software Checking this check box disables information in the color profile that was set on the application software When the information in the color profile set on the application software is output to the printer driver the print result may contain unexpected colors If this happens checking this check box may resolve the problem Important Uncheck this check...

Page 295: ...ou can reduce the size of the print data that was created with the application software and then print the data Depending on the application software being used the image data may be cut off or may not be printed properly In such cases select On If you will not be using this function select Off Important When using this function the print quality may drop depending on the print data Unit of Print ...

Page 296: ...the sections of the stamp that are overlapped by the document may be hidden Stamp first page only Selects whether the stamp is to be printed on the first page only or on all pages when the document has two or more pages Check the Stamp check box to enable this Check this check box to print a stamp on the first page only Background Background printing is a function that allows you to print an illus...

Page 297: ...mp Type is Text or Date Time User Name Stamp Text Specifies the stamp text string Up to 64 characters can be entered For Date Time User Name the creation date time and user name of the printed object are displayed in Stamp Text TrueType Font Selects the font for the stamp text string Style Selects the font style for the stamp text string Size Selects the font size for the stamp text string Outline...

Page 298: ... You can also change the stamp position by dragging the stamp in the preview window Rotation Specifies the angle of rotation for the stamp The angle can be set by entering the number of degrees Negative values rotate the stamp clockwise Note Rotation is enabled only when Text or Date Time User Name is selected for Stamp Type on the Stamp tab Note Click Defaults to set the stamp position to Center ...

Page 299: ...w Intensity Adjusts the intensity of the bitmap to be used as a background Moving the slider to the right increases the intensity and moving the slider to the left decreases the intensity To print the background at the original bitmap intensity move the slider to the rightmost position Note Depending on the environment this function may not be available Click Defaults to set File to blank Layout M...

Page 300: ...Delete Deletes an unnecessary background Specify the title of an unnecessary background from the Backgrounds list and then click this button 300 ...

Page 301: ...print from the last page in order and uncheck the check box when you want to print from the first page Check the Collate check box when you are printing multiple copies of a document and want to print out all pages in each copy together Uncheck this check box when you want to print all pages with the same page number together Print from Last Page Collate Print from Last Page Collate Print from Las...

Page 302: ...gs on the application software When you specify the number of copies and the printing order with both the application software and this printer driver the number of copies may be multiplied numbers of the two settings or the specified printing order may not be enabled Note By setting both Print from Last Page and Collate you can perform printing so that papers are collated one by one starting from...

Page 303: ...list 4 Set the number of pages to be printed on one sheet and the page order 4 If necessary click Preferences specify the following settings in the Page Layout Printing dialog box and click OK Page Order To change the page arrangement order select a placement method from the list Page Border To print a page border around each document page check this check box Exclude single page documents from Pa...

Page 304: ... you want to use from the Page Layout list 4 Specify the side to be stapled 4 The best Binding Location is selected automatically from the Orientation and Page Layout settings To change the setting select another stapling side from the Binding Location list 5 Set the margin width 5 If necessary click Specify Margin and set the margin width and then click OK 6 Complete the setup 6 Click OK on the P...

Page 305: ...et the margin width and then click OK 6 Complete the setup 6 Click OK on the Page Setup tab When you perform print the document is first printed on one side of a sheet of paper After one side is printed reload the paper correctly according to the message Then tap Start print on the printer operation panel to print the opposite side Important Automatic duplex printing can be performed only when one...

Page 306: ...Perform maintenance or settings Maintenance tab Maintenance Tab Description Cleaning the Print Heads Adjusting Print Head Position Automatically Adjusting Print Head Position Manually 306 ...

Page 307: ...ep Cleaning Performs Deep Cleaning Perform Deep Cleaning when two Cleaning attempts do not resolve the print head problem Note Deep Cleaning consumes a larger amount of ink than Cleaning Cleaning the print heads frequently will rapidly deplete your printer s ink supply Perform Cleaning only when necessary Ink Group When you click Cleaning or Deep Cleaning the Ink Group window is displayed Selects ...

Page 308: ...g Note If the printer is off or if communication between the printer and the computer is disabled an error message may appear because the computer cannot collect the printer status If this happens click OK to display the most recent settings specified on your computer Custom Settings Opens the Custom Settings dialog box Perform this function to change the settings of this printer Note If the print...

Page 309: ...e quiet mode Select this option when you wish to reduce the operating noise of the printer Use quiet mode during specified hours Select this option when you wish to reduce the operating noise of the printer during a specified period of time Set the Start time and the End time of the quiet mode you wish to be activated If both are set to the same time the quiet mode will not function Important You ...

Page 310: ...n of paper setting mismatches check this check box Align heads manually Usually the Print Head Alignment function in the Maintenance tab is set to automatic head alignment but you can change it to manual head alignment If the printing results of automatic Print Head Alignment are not satisfactory perform manual head alignment Check this check box to change to manual head alignment Ink Drying Wait ...

Page 311: ...appears only if a user with administrator privileges is logged on If information is not provided the check box will not appear Related Topics Cleaning the Print Heads Adjusting Print Head Position Automatically Printing a Nozzle Check Pattern Reducing the Printer Noise Changing the Printer Operation Mode 311 ...

Page 312: ...at the printer is on and then click Start Print Head Cleaning starts 4 Complete Cleaning 4 Click OK when the confirmation message is displayed The Nozzle Check dialog box will open 5 Check the results 5 To check whether the print quality has improved click Print Check Pattern To cancel the check process click Cancel If cleaning the head once does not resolve the print head problem clean it once mo...

Page 313: ...e appears Print head Deep Cleaning starts 4 Complete Deep Cleaning 4 Click OK when the confirmation message is displayed The Nozzle Check dialog box will open 5 Check the results 5 To check whether the print quality has improved click Print Check Pattern To cancel the check process click Cancel Important Deep Cleaning consumes a larger amount of ink than Cleaning Cleaning the print head frequently...

Page 314: ...r head alignment Do not open the scanning unit cover while printing is in progress Print Head Alignment 1 Open the Maintenance Tab 1 2 Click Print Head Alignment 2 The Print Head Alignment dialog box opens 3 Load paper in printer 3 Load one sheet of A4 size or Letter size plain paper into the cassette Note The number of sheets to be used differs when you select the manual head alignment 4 Perform ...

Page 315: ...se printing will stop Print Head Alignment 1 Open the Maintenance Tab 1 2 Check that the printer power is on and then click Custom Settings 2 The Custom Settings dialog box opens Note If the printer is off or if communication between the printer and the computer is disabled an error message may appear because the computer cannot collect the printer status If this happens click OK to display the mo...

Page 316: ...al streaks A Less prominent vertical streaks B More prominent vertical streaks If the patterns are not uniform select the pattern with the least prominent horizontal stripes A Less prominent horizontal stripes B More prominent horizontal stripes 9 Check the displayed message and click OK 9 The second pattern is printed 10 Check printed patterns 10 In each entry field enter the number of the patter...

Page 317: ...rizontal stripes If the patterns are not uniform select the pattern with the least prominent vertical streaks A Less prominent vertical streaks B More prominent vertical streaks 11 Complete head position adjustment 11 Click OK The adjustment of the head position is complete Note To print and check the current setting open the Print Head Alignment dialog box and click Print Alignment Value 317 ...

Page 318: ... to check before printing the Nozzle Check pattern 3 Load paper in the printer 3 Load one sheet of A4 size or Letter size plain paper into the cassette 4 Print a Nozzle Check pattern 4 Check that the printer is on and then click Print Check Pattern The Nozzle Check pattern will be printed Click OK when the confirmation message appears The Pattern Check dialog box opens 5 Check the print result 5 C...

Page 319: ...Overview of the Printer Driver Canon IJ Printer Driver Opening Printer Driver s Setup Screen Canon IJ Status Monitor Instructions for Use Printer Driver 319 ...

Page 320: ...rent print data formats you need a printer driver for the specific model you are using Installing the Printer Driver To install the printer driver install the driver from the Setup CD ROM or our website Specifying the Printer Driver To specify the printer driver open the Print dialog box of the application software you are using and select Canon XXX where XXX is your model name Displaying the Manu...

Page 321: ...perform printer maintenance operations such as print head cleaning or set print settings to be shared by all application software The following instructions are shown using screens displayed in Windows 11 as an example 1 Select the Settings Bluetooth devices Printers scanners 1 2 Click your model name icon and then select Printing preferences from the displayed 2 menu The printer driver setup wind...

Page 322: ...tor displayed on the task bar The Canon IJ Status Monitor appears Note To open the Canon IJ Status Monitor when the printer is not printing open the printer driver setup window and click View Printer Status on the Maintenance tab The information displayed on the Canon IJ Status Monitor may differ depending on the country or region where you are using your printer When Errors Occur The Canon IJ Sta...

Page 323: ...Specify Margin and Stamp Background on the Page Setup tab Since the resolution in the preview display differs from the printing resolution text and lines in the preview display may appear different from the actual print result With some applications the printing is divided into multiple print jobs To cancel printing delete all divided print jobs If image data is not printed correctly display the P...

Page 324: ...ting printing close the Print dialog box 6 Open Word s Print dialog box again 7 Open the printer driver setup window and click OK 8 Start printing If bitmap printing is enabled in Adobe Illustrator Adobe Incorporated printing may take time or some data may not be printed Print after unchecking the Bitmap Printing check box in the Print dialog box 324 ...

Page 325: ...ep Cleaning Performs Deep Cleaning Perform Deep Cleaning when two Cleaning attempts do not resolve the print head problem Note Deep Cleaning consumes a larger amount of ink than Cleaning Cleaning the print heads frequently will rapidly deplete your printer s ink supply Perform Cleaning only when necessary Ink Group When you click Cleaning or Deep Cleaning the Ink Group window is displayed Selects ...

Page 326: ...g Note If the printer is off or if communication between the printer and the computer is disabled an error message may appear because the computer cannot collect the printer status If this happens click OK to display the most recent settings specified on your computer Custom Settings Opens the Custom Settings dialog box Perform this function to change the settings of this printer Note If the print...

Page 327: ...e quiet mode Select this option when you wish to reduce the operating noise of the printer Use quiet mode during specified hours Select this option when you wish to reduce the operating noise of the printer during a specified period of time Set the Start time and the End time of the quiet mode you wish to be activated If both are set to the same time the quiet mode will not function Important You ...

Page 328: ...n of paper setting mismatches check this check box Align heads manually Usually the Print Head Alignment function in the Maintenance tab is set to automatic head alignment but you can change it to manual head alignment If the printing results of automatic Print Head Alignment are not satisfactory perform manual head alignment Check this check box to change to manual head alignment Ink Drying Wait ...

Page 329: ...appears only if a user with administrator privileges is logged on If information is not provided the check box will not appear Related Topics Cleaning the Print Heads Adjusting Print Head Position Automatically Printing a Nozzle Check Pattern Reducing the Printer Noise Changing the Printer Operation Mode 329 ...

Page 330: ...tion on any errors that occur on the printer You can then immediately check what sort of action to perform Overview of the Canon IJ Status Monitor The Canon IJ Status Monitor displays icons and messages related to printer status and ink During printing you can check information about the document being printed and the print progress If an error occurs the status monitor displays the error content ...

Page 331: ...atus Monitor Select Enable Status Monitor to use the following commands Always Display Current Job Displays the Canon IJ Status Monitor whenever a document is being printed Always Display on Top Displays the Canon IJ Status Monitor in front of other windows Display Guide Message Displays guide messages for complicated paper setting operations Envelope Printing Displays a guide message when envelop...

Page 332: ...e able to open the printer s Remote User Interface You are able to check the printer status and run maintenance functions on the printer when connected to and using it through a network Note When the printer is being used via USB connection Remote UI will not display Printer Information Allows you check detailed information such as the printer status the print progress and remaining ink levels Mai...

Page 333: ...stallation program starts 3 Install the driver 3 Take the appropriate action as described on the screen 4 Complete the installation 4 Click Exit Depending on the environment you are using a message prompting you to restart the computer may be displayed To complete the installation properly restart the computer Important You can download the driver for free but any Internet access charges incurred ...

Page 334: ...2 Perform the uninstaller 2 Click Start When the confirmation message appears click Yes When all the files have been deleted click Complete The deletion of the Driver is complete 334 ...

Page 335: ...OS AirPrint Printing Basic Printing on Postcards Adding Printer How to Open Printer Settings Screen Displaying the Printing Status Screen Deleting the Undesired Print Job Removing Printer That Is No Longer Required from List of Printers 335 ...

Page 336: ...Connected to the same network over a LAN Connected directly without wireless router Direct Connection Connected by USB Print from a Mac 1 Check that printer is turned on 1 Note If Auto power on is enabled printer automatically turns itself on when receiving a print job 2 Load paper in printer 2 3 Select paper size and paper type from printer 3 Register the set paper size and paper type on the prin...

Page 337: ...6 Check print settings 6 Set items such as Paper Size to the appropriate size as well as Media Type from Media Quality Set Double sided to Off if you are not printing on both sides of the paper 337 ...

Page 338: ...ke the Wi Fi a few minutes to get connected after the printer turns on Print after checking that the printer is connected to the network You cannot print if Bonjour settings of printer are disabled Check LAN settings of printer and enable Bonjour settings Refer to Cannot Print Using AirPrint for printing problems The display of the settings screen may differ depending on the application software y...

Page 339: ... print dialog 3 Select Postcard for Paper Size from the print dialog Select the Hagaki you want to use for Media Type in Media Quality from the print dialog Important This printer cannot print on postcards that have photos or stickers attached 4 Set Double sided to Off 4 Important Two sided printing is not possible for postcards so set Double sided to Off If you print with Double sided set to On t...

Page 340: ...er Default is selected in the displayed dialog 1 Note It may take a little time for your printer to appear 2 Select the printer 2 Select the printer listed as Bonjour Multifunction Note Check the following if printer does not appear Printer is on Firewall function of the security software is off In case of Wi Fi connection Printer is either connected to the wireless router or directly connected to...

Page 341: ...ialog Use this procedure to set the page paper settings before printing 1 Select Page Setup from the File menu of the application software 1 The Page Setup dialog opens Opening the Print Dialog Use this procedure to set the print settings before printing 1 Select Print from the File menu of the application software 1 The Print dialog opens 341 ...

Page 342: ...heck the printing status 2 You can check the name of the file being printed or ready for being printed Deletes the specified print job Stops printing the specified document Resumes printing the specified document Stops printing all documents Displayed only when printing of all documents is being stopped and resumes printing all documents Important If an error occurs an error message will appear on...

Page 343: ...remaining Delete unnecessary print jobs from the print status check screen 1 Open System Settings and select Printers Scanners 1 2 Select your model and then click Printer Queue 2 The print status check screen appears 3 Select the unnecessary print job and click Delete 3 The selected print jobs will be deleted 343 ...

Page 344: ... and PC You cannot remove the printer if you are not logged on as the administrator For information about an administrative user see Users Groups from System Settings 1 Open System Settings and select Printers Scanners 1 2 Delete printer from list of printers 2 Select the printer you wish to remove from the list of printers and click Remove Printer Click Delete Printer when the confirmation messag...

Page 345: ...Printing Using Canon Application Software Easy PhotoPrint Editor Guide 345 ...

Page 346: ...Printing from Smartphone Tablet Printing from iPhone iPad iPod touch iOS Printing from Smartphone Tablet Android 346 ...

Page 347: ...Printing Hagaki and Envelopes For Windows Printing on Postcards Setting Up Envelope Printing For macOS Printing on Postcards 347 ...

Page 348: ... type 5 Select the Hagaki you want to use from Hagaki in Media Type Important This printer cannot print on postcards that have photos or stickers attached You will get cleaner printing if you print the message side first and then print the address side The paper settings on the printer driver are different depending on whether you are printing on the address side or the message side For details ab...

Page 349: ... print dialog 3 Select Postcard for Paper Size from the print dialog Select the Hagaki you want to use for Media Type in Media Quality from the print dialog Important This printer cannot print on postcards that have photos or stickers attached 4 Set Double sided to Off 4 Important Two sided printing is not possible for postcards so set Double sided to Off If you print with Double sided set to On t...

Page 350: ...selected for Printer Paper Size the printer rotates the paper 90 degrees to the left to print regardless of the Rotate 90 degrees left when orientation is Landscape setting for Custom Settings in the Maintenance tab 6 Select the print quality 6 For Quality select the quality according to your purpose 7 Click OK 7 When you perform print the information is printed on the envelope Important When you ...

Page 351: ...Other Various Printing Features Printing Pattern Paper or Templates 351 ...

Page 352: ...uch screen matches the size of the paper loaded in the cassette select Yes If not select Change to change the setting in accordance with the size of the loaded paper Note See Detect paper width when you want to hide the screen for confirming the setting of paper For more on the proper combination of paper settings you can specify by the printer driver Windows or on the touch screen Paper Settings ...

Page 353: ...tting for printing copying is A5 and the paper information registered to the printer is A4 the printer starts printing copying on the paper loaded in the cassette without changing the paper size setting for printing copying Replace the paper and print Select if you want to print after replacing the paper of the cassette For example when the paper size setting for printing copying is A5 and the pap...

Page 354: ...Cancel print Cancels printing Select when you change the paper settings specified for printing copying Change the paper settings and try printing copying again 354 ...

Page 355: ...Copying Making Copies Reducing Enlarging Copies Two Sided Copying Collated Copying Special Copy Menu 355 ...

Page 356: ...printer is turned on 1 2 Load paper 2 3 Select Copy on the HOME screen 3 Using Touch Screen The Copy standby screen is displayed 4 Load original on platen or in ADF Auto Document Feeder 4 5 Specify settings as necessary 5 A Specify the page size and the media type B Specify the number of copies 356 ...

Page 357: ... the document output slot after copying is complete Important Do not open the document cover or remove the original from the platen until scanning is completed If you load the original in the ADF do not move the original until copying is complete Adding Copying Job Reserve copy If you load the original on the platen you can add the copying job while printing Reserve copy The message is displayed w...

Page 358: ...cel the last copying job If you set a document of too many pages to add the copying job Cannot add more copy jobs Please wait a while and try again may appear on the touch screen Select OK and wait a while and then try copying again If Failed to reserve the copy job Start over from the beginning appears on the touch screen when scanning select OK and press Stop button to cancel copying After that ...

Page 359: ...een Preview When Preview is displayed on the print settings screen selecting Preview allows you to preview an image of the printout on the preview screen For details see below Displaying Preview Screen Setting Items Flick to display setting items and select the setting item to display the settings Select to specify the setting Following setting items can be changed Intensity Specify the intensity ...

Page 360: ...ize Select the page size Type Select the media type Print qlty Specify the print quality Important Select High for Print qlty to copy in grayscale Grayscale renders tones in a range of grays instead of black or white Layout Select the layout Copying Two Pages onto Single Page Copying Four Pages onto Single Page ADF duplex scan Select whether to perform duplex scanning from the ADF Auto Document Fe...

Page 361: ...rase copy When copying thick originals such as books you can make a copy without black margins around the image and gutter shadows Copying Thick Originals Such as Books ID card copy You can copy both sides of a card sized original such as an ID card onto a single sheet of paper Copying ID Card to Fit onto Single Page 361 ...

Page 362: ...Scanning Scanning and Saving to a Computer Attaching Scanned Images to E MAIL to Send Saving Scanned Images to Cloud Storage Folders 362 ...

Page 363: ...Scanning and Saving to a Computer Scanning in Windows Scanning in macOS Scanning with Chromebook Using Operation Panel to Scan 363 ...

Page 364: ...ting Editing PDF Files Setting Passwords for PDF Files Editing Password Protected PDF Files Scanning Using Application Software ScanGear Scanning Tips Positioning Originals Scanning from Computer Network Scan Settings Network Scanner Selector EX2 Menu and Setting Screen Important Available functions and settings vary depending on your scanner or printer 364 ...

Page 365: ...an Utility Features Scanning Easily Auto Scan Scanning Documents and Photos Creating Editing PDF Files Setting Passwords for PDF Files Editing Password Protected PDF Files Important Available functions and settings vary depending on your scanner or printer 365 ...

Page 366: ... and Photo is best suited for scanning photos Note For details on the Scan Utility main screen see Scan Utility Main Screen Save Scanned Images Automatically Scanned images are automatically saved to a preset folder The folder can be changed as needed Note The default save folders are as follows Windows 11 Windows 10 Windows 8 1 Documents folder Windows 7 My Documents folder To change folder see S...

Page 367: ...Note To set the applications to integrate with see Settings Dialog Box 367 ...

Page 368: ...hin items Thick items When scanning two or more documents from the ADF place documents of the same size 1 Make sure scanner or printer is turned on 1 2 Place items on platen or ADF 2 Positioning Originals Scanning from Computer 3 Start Scan Utility 3 4 Click Auto in the Scan Utility main screen 4 Scanning starts Note To cancel the scan click Cancel Use the Settings Scanning from a Computer dialog ...

Page 369: ...F settings etc click Settings and then 3 set each item in the Settings Scanning from a Computer dialog box Note Once settings are made in the Settings dialog box the same settings can be used for scanning from the next time In the Settings dialog box specify image processing settings such as slant correction and outline emphasis set the destination of the scanned images and more as needed When set...

Page 370: ...PDF file you must enter the password Editing Password Protected PDF Files 1 Place items on platen or ADF 1 2 Start Scan Utility 2 3 Click PDF Editor in the Scan Utility main screen 3 IJ PDF Editor starts 4 To specify the paper size resolution and other settings click Settings from the File 4 menu and then set each item in the Settings Scanning from a Computer dialog box Note Once settings are made...

Page 371: ...ion When deleting pages Click the page you want to delete and then click Delete Page on the Toolbar Note These buttons appear when two or more pages have been created 8 Select Save As in File menu 8 The Save dialog box appears 9 Specify save settings 9 Important The following items cannot be set for images whose resolution is outside the range of 75 dpi to 600 dpi or whose number of pixels in the ...

Page 372: ... normally select this setting High Compresses the file size when saving This will reduce the load on your network and server Important If you save PDF files with high compression repeatedly images may degrade Create a PDF file that supports keyword search Select this checkbox to convert text in images into text data and create PDF files that support keyword search Correct slanted text originals Se...

Page 373: ...y Images with small amount of text Images containing text whose font size is outside the range of 8 points to 48 points Images containing special fonts effects italics or hand written text Images with patterned backgrounds Set up password security Select this checkbox to display the Password Security Settings dialog box for setting a password for opening the created PDF file or a password for prin...

Page 374: ...Gear What Is ScanGear Scanner Driver Starting ScanGear Scanner Driver Scanning in Basic Mode ScanGear Scanner Driver Screens General Notes Scanner Driver Important Available functions and settings vary depending on your scanner or printer 374 ...

Page 375: ... Specify the document type output size and other settings when scanning documents and preview scan results Make various correction settings or finely adjust the brightness contrast and other parameters to scan in a specific color tone Screens There are two modes Basic Mode and Advanced Mode Switch modes with the tabs on the upper right of the screen Note ScanGear starts in the last used mode Setti...

Page 376: ...Advanced Mode Use the Advanced Mode tab to scan by specifying the color mode output resolution image brightness color tone and other settings 376 ...

Page 377: ...set up the network environment Starting from Scan Utility 1 Start Scan Utility 1 For how to start it see Starting Scan Utility 2 In Scan Utility main screen click ScanGear 2 The ScanGear screen appears Starting from Application The procedure varies depending on the application For details see the application s manual 1 Start application 1 2 On application s menu select machine 2 Note A machine con...

Page 378: ...iew and scan Photos with a whitish background Documents printed on white paper hand written text business cards and other unclear documents Thin documents Thick documents The following types of documents cannot be scanned correctly Documents smaller than 1 2 inches 3 cm square Photos that have been cut to irregular shapes Note Both sides of a two sided document can be scanned simultaneously on mod...

Page 379: ...nt Preview is not available when scanning from the ADF Note Colors are adjusted based on the document type selected in Select Source 4 Set Destination 4 Note Skip ahead to Step 7 if an ADF option is selected in Select Source 5 Set Output Size 5 Output size options vary with the selected Destination 6 Adjust cropping frames scan areas as needed 6 Adjust the size and position of the cropping frames ...

Page 380: ...ation to display a dialog box showing the document type and other details of the current scan settings How ScanGear behaves after scanning is complete can be set from Status of ScanGear dialog after scanning on the Scan tab of the Preferences dialog box Related Topic Basic Mode Tab 380 ...

Page 381: ...ScanGear Scanner Driver Screens Basic Mode Tab Advanced Mode Tab Preferences Dialog Box 381 ...

Page 382: ...ems vary by document type and view Preview is not available when scanning from the ADF Auto Document Feeder 1 Settings and Operation Buttons Select Source Photo Color Scan color photos Magazine Color Scan color magazines Document Color Scan documents in color Document Grayscale Scan documents in black and white Document Color ADF Simplex Scan documents from the ADF in color Document Grayscale ADF ...

Page 383: ...tive When you select an option other than the ADF types the image adjustment function which adjusts images based on the document type will also be active When you select Magazine Color the descreen function will be active Display Preview Image Preview Performs a trial scan Note When using the machine for the first time scanner calibration starts automatically Wait a while until the preview image a...

Page 384: ... selected paper size Drag the cropping frame to enlarge reduce it while maintaining the aspect ratio Monitor Size such as 1024 x 768 pixels Select an output size in pixels A cropping frame of the selected monitor size will appear and the portion within the cropping frame will be scanned Drag the cropping frame to enlarge reduce it while maintaining the aspect ratio Add Delete Displays the Add Dele...

Page 385: ...just the scan area within the Preview area If an area is not specified the document will be scanned at the document size Auto Crop If an area is specified only the portion in the cropping frame will be scanned Adjusting Cropping Frames ScanGear Image corrections Correct the image to be scanned Important Apply Auto Document Fix and Correct fading are available when Recommended is selected on the Co...

Page 386: ...ilable when Color Matching is selected on the Color Settings tab of the Preferences dialog box Scan Image Scan Starts scanning Note When scanning starts the progress appears To cancel the scan click Cancel Preferences Displays the Preferences dialog box for making scan preview settings Close Closes ScanGear scanner driver 2 Toolbar Adjust or rotate preview images The buttons displayed on the Toolb...

Page 387: ...able when two or more frames are displayed Deselects the checkboxes of the images in thumbnail view Select All Frames Available when two or more frames are displayed Selects the images in thumbnail view and outlines them in blue Select All Cropping Frames Available when two or more cropping frames are specified Turns the cropping frames into thick broken lines and applies the settings to all of th...

Page 388: ... thin blue outline The settings will be applied to the Focus Frame and Selected Frames simultaneously To select multiple images click them while pressing the Ctrl key Unselected no outline The settings will not be applied Double click a frame to enlarge the image Click Frame Advance at the bottom of the screen to display the previous or next frame Double click the enlarged frame again to return it...

Page 389: ...me s on the displayed image In thumbnail view one cropping frame can be created per image In whole image view multiple cropping frames can be created Adjusting Cropping Frames ScanGear Related Topic Scanning in Basic Mode 389 ...

Page 390: ...ent type and view The preview function is not available when scanning from the ADF Auto Document Feeder 1 Settings and Operation Buttons Favorite Settings You can name and save a group of settings Input Settings Output Settings Image Settings and Color Adjustment Buttons on the Advanced Mode tab and load it as required It is convenient to save a group of settings if you will be using it repeatedly...

Page 391: ...corrections to the image brightness and color tones can be made including adjustments to the image s overall brightness or contrast and adjustments to its highlight and shadow values histogram or balance tone curve Zoom Zooms in on a frame or zooms in on the image in the area specified with a cropping frame scan area When zoomed in Zoom changes to Undo Click Undo to return the display to its non m...

Page 392: ...ct the next action may appear Follow the prompt to complete For details see Status of ScanGear dialog after scanning in Scan tab of Preferences dialog box It will take time to process the images if the total size of the scanned images exceeds a certain size In that case a warning message appears it is recommended that you reduce the total size To continue scan in whole image view Preferences Displ...

Page 393: ...ng the image Right click the image to zoom out Rotate Left Rotates the preview image 90 degrees counter clockwise The result will be reflected in the scanned image The image returns to its original state when you preview again Rotate Right Rotates the preview image 90 degrees clockwise The result will be reflected in the scanned image The image returns to its original state when you preview again ...

Page 394: ...of them Remove Cropping Frame Removes the selected cropping frame Information Displays the version of ScanGear along with the document type and other details of the current scan settings Open Guide Opens this page 3 Preview Area This is where a trial image appears after you click Preview The results of image corrections color adjustments and other settings made in 1 Settings and Operation Buttons ...

Page 395: ...key Unselected no outline The settings will not be applied When Whole Image is displayed on Toolbar Items on the Platen are scanned and appear as a single image All portions in the cropping frames will be scanned Note Create cropping frame s on the displayed image In thumbnail view one cropping frame can be created per image In whole image view multiple cropping frames can be created Adjusting Cro...

Page 396: ... restart the computer ScanGear cannot be opened in multiple applications at the same time Within an application ScanGear cannot be opened for the second time when it is already open Be sure to close the ScanGear window before closing the application When using a network compatible model by connecting to a network the machine cannot be accessed from multiple computers at the same time When using a ...

Page 397: ...orrectly in some applications In that case increase the operating system s virtual memory and retry When image size is too large such as when scanning large images at high resolution your computer may not respond or the progress bar may remain at 0 depending on the application In that case cancel the action for example by clicking Cancel on the progress bar then increase the operating system s vir...

Page 398: ...Scanning Tips Positioning Originals Scanning from Computer Network Scan Settings Network Scanner Selector EX2 Menu and Setting Screen 398 ...

Page 399: ...n Scan Utility or ScanGear scanner driver align an upper corner of the item with the corner at the arrow alignment mark of the platen Reflective disc labels may not be scanned as expected If scanned by detecting the item type and size automatically the response may differ In that case adjust the cropping frame scan area manually Large items such as A4 size photos that cannot be placed away from th...

Page 400: ...ector EX2 the product used for scanning with Scan Utility changes as well The product for scanning from the operation panel also changes If your scanner or printer is not selected in Scan Utility check that it is selected with Network Scanner Selector EX2 Refer to Network Scanner Selector EX2 Menu and Setting Screen for details To scan from the operation panel specify your scanner or printer with ...

Page 401: ...lect it again Important If multiple scanners exist on the network multiple model names appear In that case you can select one scanner per model 4 Click OK 4 Note The scanner selected in the Scan from PC Settings screen will be automatically selected in the Scan from Operation Panel Settings screen as well Setting for Scanning with Scan Utility To scan from Scan Utility using a scanner or printer c...

Page 402: ...indows 10 From the Start menu click All apps Canon Utilities Network Scanner Selector EX2 Windows 8 1 Click Network Scanner Selector EX2 on the Start screen If Network Scanner Selector EX2 is not displayed on the Start screen select the Search charm then search for Network Scanner Selector EX2 Windows 7 From the Start menu click All Programs Canon Utilities Network Scanner Selector EX2 Network Sca...

Page 403: ...er does not appear check the following click OK to close the screen then reopen it and try selecting again MP Drivers is installed Network settings of your scanner or printer is completed after installing the MP Drivers Network communication between your scanner or printer and computer is enabled If the problem is still not solved see Network Communication Problems 403 ...

Page 404: ...ose IJ Scan Utility Lite IJ Scan Utility Lite Features Scanning Easily Auto Scan Scanning Documents and Photos Scanning Tips Positioning Originals Scanning from Computer Important Available functions and settings vary depending on your scanner or printer 404 ...

Page 405: ... to Item Type or Purpose IJ Scan Utility Lite IJ Scan Utility Lite Features Scanning Easily Auto Scan Scanning Documents and Photos Important Available functions and settings vary depending on your scanner or printer 405 ...

Page 406: ...magazine for better readability and Photo is best suited for scanning photos Note For details on the IJ Scan Utility Lite main screen see IJ Scan Utility Lite Main Screen Save Scanned Images Automatically Scanned images are automatically saved to a preset folder The folder can be changed as needed Note The default save folder is the Pictures folder For how to specify a folder see Settings Dialog A...

Page 407: ...Note To set the applications to integrate with see Settings Dialog 407 ...

Page 408: ...ess cards and other unclear items Thin items Thick items When scanning two or more documents from the ADF place documents of the same size 1 Check that scanner or printer is turned on 1 2 Place items on platen or ADF 2 Positioning Originals Scanning from Computer 3 Start IJ Scan Utility Lite 3 4 Click Auto in the IJ Scan Utility Lite main screen 4 Scanning starts Note To cancel the scan click Canc...

Page 409: ... size resolution PDF settings etc click Settings and then 3 set each item in the Settings Scanning from a Computer dialog Note Once settings are made in the Settings dialog the same settings can be used for scanning from the next time In the Settings dialog specify image processing settings such as slant correction set where to save the scanned images and more as needed When setting is completed c...

Page 410: ...Scanning Tips Positioning Originals Scanning from Computer 410 ...

Page 411: ... not appear When scanning by specifying the paper size align an upper corner of the item with the corner at the arrow alignment mark of the platen Reflective disc labels may not be scanned as expected If scanned by detecting the item type and size automatically the response may differ In that case adjust the cropping frame selection box manually Large items such as A4 size photos that cannot be pl...

Page 412: ...nch 2 4 mm from the left edge of the platen or B 0 106 inch 2 7 mm from the front edge cannot be scanned 2 Gently close document cover 2 While scanning hold the document cover gently with your hand to keep it closed Important Keep these points in mind when using the scanner in the upright position Do not subject the scanner to vibration during operation The correct image results may not be obtaine...

Page 413: ...The item type may not be detected automatically In that case specify the item type in IJ Scan Utility Lite and scan 413 ...

Page 414: ...Attaching Scanned Images to E MAIL to Send Sending Scanned Data as E Mail from Computer Sending Scanned Data as E Mail from Printer 414 ...

Page 415: ...Saving Scanned Images to Cloud Storage Folders Forwarding Scanned Data to Shared Folder on Computer 415 ...

Page 416: ...Faxing Preparing for Faxing Sending Faxes Receiving Faxes Other Useful Fax Functions 416 ...

Page 417: ...ll not be able to send or receive faxes make copies or scan originals When you are connecting the telephone whether or not you can use it depends upon your telephone line or telephone Setting Up Printer The printer must be set up depending on your telephone line and use of the faxing function All Setup FAX Setup Guide Individual Setup Step 1 Connecting Telephone Line Step 2 Setting Telephone Line ...

Page 418: ...el during fax transmission or reception the fax image may be corrupted or a communication error may occur Such services as Caller ID etc may not operate properly on the telephone If you cannot avoid parallel connections set the receive mode to TEL priority mode understanding that the above problems may occur You will only be able to receive faxes manually Basic Connection Connecting with General T...

Page 419: ...ected to the jack on the printer you will need to purchase a B T adapter to connect as follows Attach the B T adapter to the modular cable connecting the external device then connect the B T adapter to the external device jack Connecting Various Lines This section introduces how to connect various lines These are examples and could not be guaranteed to suit every connecting condition For details r...

Page 420: ...y depending on the product Note When connecting to the xDSL line select the same line type as you are subscribing to in Telephone line type Setting Telephone Line Type Connecting to an xDSL A Analog Subscriber Line B xDSL modem splitter may not be built in to the modem C Computer D Telephone or answering machine Important When the splitter is not built in to the xDSL modem do not branch the teleph...

Page 421: ...e as you are subscribing to in Telephone line type Setting Telephone Line Type Connecting to an ISDN Line For details on ISDN Integrated Service Digital Network connection and settings refer to the manuals supplied with your terminal adapter or dial up router 421 ...

Page 422: ...rol device such as an xDSL modem or terminal adapter the telephone line type may not be selected correctly In this case set the line type manually For details on how to set the Telephone line type manually in China Setting the Telephone Line Type Manually in China Note Telephone line type will not appear in countries or regions where Rotary pulse is not supported You can print USER S DATA LIST to ...

Page 423: ...heck that printer is turned on 1 2 Select Setup on the HOME screen 2 Using Touch Screen 3 Select Printer settings 3 4 Select Fax settings 4 5 Select Fax user settings 5 6 Select Telephone line auto selection 6 The current telephone line type is displayed 7 Check current telephone line type and then select OK 7 Note If you do not need to change the telephone line type press the HOME button to retur...

Page 424: ...Rotary pulse Select when your telephone line type is pulse dialing Touch tone Select when your telephone line type is tone dialing 424 ...

Page 425: ...e calls you need to connect a telephone or an answering machine to the external device jack of this printer For details on how to connect the telephone or the answering machine to the printer Basic Connection Connecting with General Telephone line Setting Receive Mode This section describes the procedure to select the receive mode 1 Check that printer is turned on 1 2 Select Fax on the HOME screen...

Page 426: ...r Receiving operation 1 When a call incomes the telephone will ring 1 2 Pick up the handset 2 If the call is a voice call talk on the telephone If the call is a fax hang up the handset after the printer starts receiving the fax Note The telephone may not ring when a call incomes even if it is connected to the printer depending on the type or settings of the telephone DRPD or Network switch Select ...

Page 427: ...riendly RX ON the printer automatically switches from telephone calling to fax reception by detecting the fax signal CNG signal when you lift the handset of the telephone or the answering device answers When you have an answering device connected to the printer select User friendly RX ON to switch to fax reception automatically after the answering device answers If you select User friendly RX OFF ...

Page 428: ...K Setting the DRPD Ring Pattern US and Canada only If you have subscribed to a Distinctive Ring Pattern Detection DRPD service provided by your telephone company your telephone company will assign two or more telephone numbers with distinctive ring patterns to your single telephone line allowing you to have different numbers for fax calls and voice calls using only one telephone line Your printer ...

Page 429: ...ect DRPD 5 6 Select Advanced 6 7 Select ring pattern that your telephone company assigned to your fax number 7 8 Specify number of time and select OK 8 9 Select OK 9 The Function list screen is displayed 429 ...

Page 430: ...red recipient s name is printed when sending faxes E Page number Note You can print USER S DATA LIST to confirm the sender information you have registered Summary of Reports and Lists When sending faxes in black white you can select whether to print the sender information inside or outside the image area Specify the setting on TTI position in Advanced fax settings under Fax settings Advanced fax s...

Page 431: ...ettings 3 4 Select Other printer settings 4 5 Select Date time settings 5 6 Set date 6 1 Select a setting item to change 1 2 Select number to enter 2 Enter only the last two digits of the year 3 Select OK 3 4 Select OK again when all settings are completed 4 7 Set time 7 1 Select a setting item to change 1 431 ...

Page 432: ...r printer to automatically change the time by registering the date and time that daylight saving time summer time begins and ends Important Not all the latest information of all countries or regions is applied for Daylight saving time setting by default You need to change the default setting according to the latest information of your country or region Note This setting may not be available depend...

Page 433: ...g item to change and then specify the setting Select OK again when all settings are completed 2 Set time in 24 hour format when summer time starts 2 Select a setting item to change and then specify the setting Select OK again when all settings are completed 8 Set date and time when summer time ends 8 1 Set date when summer time ends 1 Select a setting item to change and then specify the setting Se...

Page 434: ...tion Note Before sending a fax be sure to enter your name and fax telephone number in Unit name and Unit TEL on the User information settings screen for US only 1 Check that printer is turned on 1 2 Select Setup on the HOME screen 2 Using Touch Screen 3 Select Printer settings 3 4 Select Fax settings 4 5 Select Fax user settings 5 6 Select User information settings 6 The screen to register the uni...

Page 435: ...acter is displayed 2 Enter unit name 2 3 Select OK 3 Note You can enter the name up to 24 characters including spaces 8 Enter unit fax telephone number 8 1 Select entry field under Unit TEL 1 The screen to enter the number is displayed 2 Enter unit fax telephone number 2 3 Select OK 3 435 ...

Page 436: ...Note You can enter the fax telephone number up to 20 digits including spaces 9 Select Register to finalize registration 9 436 ...

Page 437: ...Sending Faxes Registering Recipients Sending Faxes Using Operation Panel of Printer Sending Faxes from Computer Windows Sending Faxes from Computer macOS Sending Faxes Using Useful Functions 437 ...

Page 438: ...Registering Recipients Registering Recipients Using Operation Panel of Printer Registering Recipients Using Speed Dial Utility2 Windows Registering Recipients Using Speed Dial Utility2 macOS 438 ...

Page 439: ...tered recipients in the group Registering Recipients in Group Dial You can register up to 100 recipients in total of individual recipients and group dials Note To change the registered information of the recipient or the group dial see Changing Registered Information To delete the registered information of the recipient or the group dial see Deleting Registered Information To print a list of the r...

Page 440: ...lect TEL number registration 4 5 Select Directory registration 5 The screen to select an ID number is displayed Note If you already registered the recipients the recipients name is displayed next to the ID number If you already registered the group dial the icon and the group name are displayed next to the ID number 6 Select an unregistered ID number 6 Note If you already registered the recipients...

Page 441: ...to register the recipient s fax telephone number and name is displayed Go to next step From incoming call log When you select this registration method the screen to select the fax telephone number or the name from the incoming call logs is displayed Select a fax telephone number or name from the incoming call logs the screen to register the recipient s fax telephone number and name is displayed Go...

Page 442: ... next step 1 Select entry field of fax telephone numbers 1 The screen to enter the number is displayed 2 Enter recipient s fax telephone number 2 3 Select OK 3 Note When Telephone line type in Fax user settings under Fax settings is set to Rotary pulse you can enter a tone T by selecting the Tone key 12 Select Register to finalize registration 12 Note To register another recipient s number and nam...

Page 443: ...Printing List of Registered Destinations 443 ...

Page 444: ...stration 4 5 Select Directory registration 5 The screen to select an ID number is displayed Note If you already registered the recipients the recipients name is displayed next to the ID number If you already registered the group dial the icon and the group name are displayed next to the ID number 6 Select an unregistered ID number 6 Note If you already registered the recipients and they are displa...

Page 445: ...ntry field of group name 1 The screen to enter the character is displayed 2 Enter group name 2 3 Select OK 3 Note You can enter the name up to 16 characters including spaces 9 Register registered recipient as a member of group dial 9 1 Select Add member 1 The printer s directory is displayed Display by name 445 ...

Page 446: ...l order from the selected character C Select to display the screen to select an ID number of the registered recipient You can search the registered recipient by ID number By enter the ID number and selecting OK the registered recipients are displayed in order from the recipient of the ID number selected D The recipients that can be registered are displayed 2 Select a recipient to register as group...

Page 447: ...is displayed 4 Select a recipient to register as group member 4 The member to register is displayed on the list Repeat the procedure to register another member to the same group dial 10 Select Complete to finalize registration 10 Note To register another group select an unregistered ID number and operate in the same procedure You can check the recipients you have registered to the group dial by pr...

Page 448: ...registered information screen of the selected recipient is displayed 2 Select entry field of name or entry field of fax telephone numbers 2 The each edit screen is displayed 3 Change name or fax telephone numbers 3 4 Select OK 4 The touch screen returns to the registered information screen 5 Select Register 5 To change a group dial 1 Select Edit group dial 1 The registered information screen of th...

Page 449: ...When the confirmation screen is displayed select Yes to delete the recipient from the group dial 5 Select Complete to finalize changing 5 449 ...

Page 450: ...ect Function list 3 The Function list screen is displayed 4 Select TEL number registration 4 5 Select Directory registration 5 6 Select a recipient or a group dial to delete 6 7 Delete registered information 7 To delete an individual recipient 1 Select Delete recipient 1 2 When confirmation screen is displayed select Yes to delete 2 To delete a group dial 1 Select Delete group dial 1 2 When confir...

Page 451: ...nction list screen is displayed 5 Select Print reports lists 5 6 Select Directory list 6 7 Select an item to print 7 If you selected Recipient The confirmation screen asking if you print the list alphabetically by name is displayed If you select Yes Prints RECIPIENT TELEPHONE NUMBER LIST in alphabetical order If you select No Prints RECIPIENT TELEPHONE NUMBER LIST in the order of the ID number If ...

Page 452: ... is recommended that you backup the registered data on the computer using Speed Dial Utility2 Starting Up Speed Dial Utility2 Speed Dial Utility2 Dialog box Saving Registered Telephone Directory on Printer to Your Computer Registering a Fax telephone Number Using Speed Dial Utility2 Changing a Fax telephone Number Using Speed Dial Utility2 Deleting a Fax telephone Number Using Speed Dial Utility2 ...

Page 453: ... know the administrator password contact the administrator of the printer Follow the procedure below to start up Speed Dial Utility2 1 Make sure printer is turned on 1 2 Start up Speed Dial Utility2 2 For Windows 11 or Windows 10 click Start button and select All apps Canon Utilities and then Speed Dial Utility2 For Windows 8 1 or Windows 8 select Speed Dial Utility2 on the Start screen to start S...

Page 454: ...nual For printer that supports both wireless LAN connection and wired LAN connection MAC address of wired LAN connection is displayed regardless of the connection method 2 Display Printer Settings 2 Loads the telephone directory registered on the printer that selected for Printer Name into Speed Dial Utility2 3 Setting Item List 3 Selects a setting item for editing Choose one item from TEL Number ...

Page 455: ...t button 6 Load from PC 6 Displays the telephone directory saved on the computer 7 Instructions 7 Displays this guide 8 Exit 8 Quits Speed Dial Utility2 Information registered or edited using Speed Dial Utility2 is neither saved on the computer nor registered on the printer 9 Save to PC 9 Saves the telephone directory edited using Speed Dial Utility2 on the computer 10 Register to Printer 10 Regis...

Page 456: ...and rejected numbers that registered on the printer to the computer 1 Start up Speed Dial Utility2 1 2 Select a printer from Printer Name list box and then click Display Printer Settings 2 3 Click Save to PC 3 4 Enter file name on displayed screen and then click Save 4 Note The data of the telephone directory RSD file rsd can be imported to other printer Registering Telephone Directory Has been Sa...

Page 457: ...ter Name list box and then click Display Printer Settings 2 3 Click TEL Number Registration from Setting Item List 3 The list of registered fax telephone numbers is displayed 4 Select an unoccupied code from list and then click Edit 4 The Individual or Group Selection dialog box is displayed 5 Click Register individual TEL number or Register group dial and then click Next 5 If Register individual ...

Page 458: ... registering fax telephone numbers or a group dial repeat steps 4 to 6 To save the registered information on the computer 1 Click Save to PC 1 2 Enter file name on displayed screen and then click Save 2 To register the registered information to the printer 1 Click Register to Printer 1 2 When message appears check it and click OK 2 The information is registered to the printer 458 ...

Page 459: ...Speed Dial Utility2 1 2 Select a printer from Printer Name list box and then click Display Printer Settings 2 3 Click TEL Number Registration from Setting Item List 3 The list of registered fax telephone numbers is displayed 4 Select a code to change from list and then click Edit 4 If an individual fax telephone number is selected 1 Enter a new name 1 2 Enter a new fax telephone number 2 If a grou...

Page 460: ...e 5 Click OK 5 To continue changing fax telephone numbers or group dials repeat steps 4 and 5 To save the edited information on the computer 1 Click Save to PC 1 2 Enter file name on displayed screen and then click Save 2 To register the edited information to the printer 1 Click Register to Printer 1 2 When message appears check it and click OK 2 The information is registered to the printer 460 ...

Page 461: ...x telephone numbers is displayed 4 Select a code to delete from list and then click Delete 4 Note To delete all fax telephone numbers on the list click Select All and then Delete 5 When confirmation screen appears click OK 5 The selected fax telephone number is deleted To continue deleting fax telephone numbers repeat steps 4 and 5 To save the edited information on the computer 1 Click Save to PC ...

Page 462: ...information is displayed 4 Select an item to change and then click Edit 4 The User Information dialog box is displayed 5 Enter new user s name on User Name and new fax telephone number in TEL Number 5 and then click OK To save the edited information on the computer 1 Click Save to PC 1 2 Enter file name on displayed screen and then click Save 2 To register the edited information to the printer 1 C...

Page 463: ... To register a rejected number 1 Select an unoccupied code from list and then click Edit 1 2 Enter fax telephone number in Rejected Number dialog box and then click OK 2 To change a rejected number 1 Select a code to change from list and then click Edit 1 2 Enter fax telephone number in Rejected Number dialog box and then click OK 2 To delete a rejected number 1 Select a code to delete from list a...

Page 464: ...peed Dial Utility can be loaded 1 Start up Speed Dial Utility2 1 2 Select a printer from Printer Name list box and then click Display Printer Settings 2 3 Click Load from PC 3 4 Select a data of telephone directory RSD file rsd to register to your printer 4 5 Click Open on dialog box 5 The selected telephone directory is displayed Note If you select the data of the telephone directory RSD file rsd...

Page 465: ...t is recommended that you backup the registered data on the computer using Speed Dial Utility2 Starting Up Speed Dial Utility2 Speed Dial Utility2 Dialog Saving Registered Telephone Directory on Printer to Your Computer Registering a Fax telephone Number Using Speed Dial Utility2 Changing a Fax telephone Number Using Speed Dial Utility2 Deleting a Fax telephone Number Using Speed Dial Utility2 Cha...

Page 466: ...o use Speed Dial Utility2 via LAN connection The password entry screen may appear during startup or operation If it appears enter the administrator password and then click OK If you do not know the administrator password contact the administrator of the printer Follow the procedure below to start up Speed Dial Utility2 1 Select Applications on Go menu of Finder 1 2 Double click Canon Utilities fol...

Page 467: ... For printer that supports both wireless LAN connection and wired LAN connection MAC address of wired LAN connection is displayed regardless of the connection method 2 Display Printer Settings 2 Loads the telephone directory registered on the printer that selected for Printer Name into Speed Dial Utility2 3 Setting Item List 3 Selects a setting item for editing Choose one item from TEL Number Regi...

Page 468: ...t button 6 Load from PC 6 Displays the telephone directory saved on the computer 7 Instructions 7 Displays this guide 8 Exit 8 Quits Speed Dial Utility2 Information registered or edited using Speed Dial Utility2 is neither saved on the computer nor registered on the printer 9 Save to PC 9 Saves the telephone directory edited using Speed Dial Utility2 on the computer 10 Register to Printer 10 Regis...

Page 469: ...and rejected numbers that registered on the printer to the computer 1 Start up Speed Dial Utility2 1 2 Select a printer from Printer Name list box and then click Display Printer Settings 2 3 Click Save to PC 3 4 Enter file name on displayed screen and then click Save 4 Note The data of the telephone directory RSD file rsd can be imported to other printer Registering Telephone Directory Has been Sa...

Page 470: ...rinter Settings 2 3 Click TEL Number Registration from Setting Item List 3 The list of registered fax telephone numbers is displayed 4 Select an unoccupied code from list and then click Edit 4 The Individual or Group Selection dialog is displayed 5 Click Register individual TEL number or Register group dial and then click Next 5 If Register individual TEL number is selected 1 Enter name 1 2 Enter ...

Page 471: ...p dial repeat steps 4 to 6 To save the registered information on the computer 1 Click Save to PC 1 2 Enter file name on displayed screen and then click Save 2 To register the registered information to the printer 1 Click Register to Printer 1 2 When message appears check it and click OK 2 The information is registered to the printer 471 ...

Page 472: ... Settings 2 3 Click TEL Number Registration from Setting Item List 3 The list of registered fax telephone numbers is displayed 4 Select a code to change from list and then click Edit 4 If an individual fax telephone number is selected 1 Enter a new name 1 2 Enter a new fax telephone number 2 If a group dial is selected 1 Enter a new group name 1 2 Add or delete a member to from group dial 2 To add...

Page 473: ...ve the edited information on the computer 1 Click Save to PC 1 2 Enter file name on displayed screen and then click Save 2 To register the edited information to the printer 1 Click Register to Printer 1 2 When message appears check it and click OK 2 The information is registered to the printer 473 ...

Page 474: ...x telephone numbers is displayed 4 Select a code to delete from list and then click Delete 4 Note To delete all fax telephone numbers on the list click Select All and then Delete 5 When confirmation screen appears click OK 5 The selected fax telephone number is deleted To continue deleting fax telephone numbers repeat steps 4 and 5 To save the edited information on the computer 1 Click Save to PC ...

Page 475: ...s information is displayed 4 Select an item to change and then click Edit 4 The User Information dialog is displayed 5 Enter new user s name on User Name and new fax telephone number in TEL Number 5 and then click OK To save the edited information on the computer 1 Click Save to PC 1 2 Enter file name on displayed screen and then click Save 2 To register the edited information to the printer 1 Cli...

Page 476: ...ayed To register a rejected number 1 Select an unoccupied code from list and then click Edit 1 2 Enter fax telephone number in Rejected Number dialog and then click OK 2 To change a rejected number 1 Select a code to change from list and then click Edit 1 2 Enter fax telephone number in Rejected Number dialog and then click OK 2 To delete a rejected number 1 Select a code to delete from list and t...

Page 477: ... Speed Dial Utility can be loaded 1 Start up Speed Dial Utility2 1 2 Select a printer from Printer Name list box and then click Display Printer Settings 2 3 Click Load from PC 3 4 Select a data of telephone directory RSD file rsd to register to your printer 4 5 Click Open on dialog 5 The selected telephone directory is displayed Note If you select the data of the telephone directory RSD file rsd t...

Page 478: ...Sending Faxes Using Operation Panel of Printer Sending Faxes by Entering Fax Telephone Number Basic Resending Faxes Redialing Busy Number Setting Items for Sending Faxes 478 ...

Page 479: ...2 Load original on platen or in ADF Auto Document Feeder 2 3 Select Fax on the HOME screen 3 Using Touch Screen The Fax standby screen is displayed A The receive mode selected currently is displayed B The date and time are displayed C Select to send faxes with the on hook dial function Using On Hook Dial Function D Select to send faxes with redialing Resending Faxes Redialing Busy Number E You can...

Page 480: ...n the HOME screen for the first time When you set up for faxing follow the procedure according to the instructions on the touch screen 4 Dial recipient s fax telephone number 4 1 Select entry field of fax telephone numbers 1 2 Enter fax telephone number 2 J Enters the number K Deletes the entered number L Enters a blank space M Enters a pause P 3 Select OK 3 The touch screen returns to the Fax sta...

Page 481: ...p OK is displayed on the touch screen By selecting OK the remaining documents are automatically ejected If you load the document on the platen After scanning the document the confirmation screen asking you if you load the next document is displayed To send the scanned document select Send now to start sending it To send two or more pages follow the message to load the next page and select Scan Aft...

Page 482: ...mber Unsent documents such as those pending redial are stored in the printer s memory They are not stored in the case of a sending error Document Stored in Printer s Memory Do not unplug the power cord until all documents are sent 482 ...

Page 483: ...al Redialing You can redial to the recipients dialed by entering the fax telephone numbers Manual Redialing Important It may be possible that faxes will reach unintended recipients due to the misdialing or incorrect registration of fax telephone numbers When you send important documents we recommend that you send them after speaking on the telephone Sending Fax after Speaking on Telephone Note Aut...

Page 484: ... Note For manual redialing the printer memorizes up to 10 recent recipients dialed by entering the fax telephone numbers Note that the printer does not memorize any recipients dialed using the redial function or selecting from the directory If documents remain in the ADF after the Stop button is pressed while scanning is in progress Originals in ADF Remove any originals from the document tray and ...

Page 485: ...r detailed illustration or fine print quality documents If the recipient s fax device is not compatible with Extra fine 300 x 300 dpi the fax will be sent in the Standard or Fine resolution Photo Suitable for photographs Note When sending a color fax documents are always scanned in the same resolution 200 x 200 dpi The image quality compression rate is determined by which scan resolution is select...

Page 486: ...The touch screen returns to the Fax standby screen when you finish specifying the setting and selecting OK 486 ...

Page 487: ...Basic Creating an Address Book Fax Driver Edit or Remove a Recipient from an Address Book Fax Driver Search for a Recipient in an Address Book Fax Driver Cannot Send Faxes from Computer How to Open the Setting Screen of the Fax Driver General Notes Fax Driver 487 ...

Page 488: ...ile menu 3 In Select Printer or Name in the Print dialog box select Canon XXX series FAX where 3 XXX is the model name 4 Click Print or OK 4 Print dialog box in Notepad Note Click Preferences or Properties in the Print dialog box to open the print settings dialog box of the fax driver in which you can set the paper size and print orientation For details on how to open the print settings dialog box...

Page 489: ...s book For details on how to register recipients in the address book see Creating an Address Book Fax Driver If the recipient s fax telephone number is entered incorrectly or the registered fax telephone number is incorrect the fax may be sent to an unexpected recipient When sending an important fax it is recommended that you send it after confirming the entered information and recipient s status ...

Page 490: ...ax number as needed Example When the outside line access number is 0 and the fax number is XXX XXXX enter 0XXX XXXX 7 Click Transmit 7 When a confirmation message is displayed click OK Important If you cannot send a fax due to line failure or other problem see Cannot Send Faxes from Computer Canceling Transmission If you click Transmit in the Send Fax dialog box the printer icon is displayed in th...

Page 491: ...he displayed dialog box 2 Note Once an individual recipient Contact is registered in the address book folder Windows Contacts as an address book file contact file it can be used in multiple applications However you cannot change the address book you use as only one address book can be created per user Follow the steps below to open Windows Contacts Windows 11 Windows 10 Search for Contacts from Se...

Page 492: ...Note For faxing you can only specify the Contact one recipient You cannot specify a Distribution List 5 On Name and E mail tab of Properties dialog box enter First and Last 5 The recipient s name will be printed at the top of the fax received by the recipient 492 ...

Page 493: ...the outside line access number before the fax number as needed Example When the outside line access number is 0 and the fax number is XXX XXXX enter 0XXX XXXX If you upgrade from Windows XP to Windows Vista the address book you created in Windows XP may not be reflected in Windows Vista In this case open the address book in the following procedure and reflect the information to a new address book ...

Page 494: ...From the Start menu select XXXX user name then double click AppData Roaming Canon MP5 to open the folder 4 Double click the wab file 4 The address book will be reflected in Windows Vista automatically Related Topic Edit or Remove a Recipient from an Address Book Fax Driver Search for a Recipient in an Address Book Fax Driver 494 ...

Page 495: ...egistered in the address book Editing Recipients in an address book 1 Open the print settings dialog box of the fax driver 1 2 Click Address Book in the displayed dialog box 2 3 Select the recipient you want to edit from the Address Book dialog box then click 3 Properties 4 Change information as needed on the Properties dialog box then click OK 4 495 ...

Page 496: ...m an address book 1 Open the print settings dialog box of the fax driver 1 2 Click Address Book in the displayed dialog box 2 3 Select the recipient you want to delete from the Address Book dialog box then click 3 Delete 496 ...

Page 497: ...4 When a confirmation message is displayed click Yes 4 497 ...

Page 498: ... to fax with an application such as Notepad and then click 1 the Print command The command is Print on the File menu 2 In Select Printer or Name in the Print dialog box select Canon XXX series FAX where 2 XXX is the model name 3 Click Print or OK 3 Print dialog box in Notepad 4 Click Open Address Book in Set Recipient in the Send Fax dialog box 4 498 ...

Page 499: ... Select Recipient from Address Book dialog box If the entered name is found the recipient will be displayed in the contact list with its name selected While the name is selected click Set as Recipient to enter it as the recipient Important You cannot search by criteria other than name 499 ...

Page 500: ...rd all faxes stored in the machine s memory are deleted Note If the faxes stored in the machine s memory are deleted by a power failure or unplugging the power cord the list of the faxes deleted from the machine s memory will be printed after turning the machine on Check 2 Is a document being sent from memory or a fax being received into memory When the message for the transmission reception is di...

Page 501: ...a support code is displayed see Support Code List for your model from Home of the Online Manual If no support code is displayed see A Message Is Displayed for your model from Home of the Online Manual If you are in a hurry press the Stop button to close the message then send the fax Check 8 Is the telephone line connected correctly Reconnect the telephone line cable to the telephone line jack If t...

Page 502: ...g the Print Settings Dialog Box of the Fax Driver from the Fax Printer Icon Windows 11 1 Select Settings Bluetooth and Devices Printers and Scanners 1 2 Right click the Canon XXX series icon or Canon XXX series FAX icon and select 2 Printing Preferences then Canon XXX series FAX Where XXX is the model name Windows 10 Windows 8 1 Windows 8 Windows 7 1 Select Control Panel Hardware and Sound Devices...

Page 503: ...X series FAX Where XXX is the model name Windows 10 Windows 8 1 Windows 8 Windows 7 1 Select Control Panel Hardware and Sound Devices and Printers 1 2 Right click the Canon XXX series icon or Canon XXX series FAX icon and select 2 Printer Properties then Canon XXX series FAX Where XXX is the model name Windows Vista 1 Select Control Panel Hardware and Sound Printers 1 2 Right click the Canon XXX s...

Page 504: ...Bluetooth port you cannot send a fax from the computer You can use the following characters for Fax Number Character Explanation 0 9 For use in telephone and fax numbers p To place a pause between numbers P To place a pause at the end of a sequence of numbers T Numbers after the T will be sent as a tone signal space To make the number easier to read You cannot insert a space at the front of a numb...

Page 505: ...Sending Faxes from Computer macOS Sending Faxes Using AirPrint General Notes Fax Transmission Using AirPrint 505 ...

Page 506: ...st be connected correctly Adding Printer to Computer 1 Open System Settings and select Printers Scanners 1 2 Click Add Printer Scanner or Fax to display printer list 2 3 Select printer model name with Bonjour Multifunction displayed 3 Note If the printer does not appear check the following The printer is turned on The firewall function of the security software is off The printer is connected to th...

Page 507: ... Open Print dialog 3 To open the Print dialog you typically select Print from the File menu of your application software 4 Select Canon XXX series Fax where XXX is the model name from Printer list 4 5 Specify fax paper settings as needed 5 507 ...

Page 508: ...6 Enter fax telephone numbers in To 6 508 ...

Page 509: ... busy the number is redialed automatically according to the automatic redialing setting of the printer You can enable or disable automatic redialing If you enable automatic redialing you can specify the maximum number of redial attempts and the length of time the printer waits between redial attempts Note To cancel automatic redialing wait until redialing starts and then press the printer s Stop b...

Page 510: ... Character Explanation 0 9 For use in telephone and fax numbers space To make the number easier to read You cannot insert a space at the front of a number You can use the following characters for Dialing Prefix Character Explanation 0 9 For use in telephone and fax numbers p To place a pause between numbers T Numbers after the T will be sent as a tone signal space To make the number easier to read...

Page 511: ...Receiving Faxes Receiving Faxes Changing Paper Settings Memory Reception Receiving Faxes Using Useful Functions 511 ...

Page 512: ...y screen is displayed 3 Check receive mode setting 3 Check the receive mode setting displayed on the Fax standby screen Note For details on how to change the receive mode Setting Receive Mode 4 Load paper 4 Load the sheets of plain paper 5 Specify paper settings as necessary 5 Changing Paper Settings This completes the preparation for receiving fax When a fax is received it is printed on the loade...

Page 513: ...receiving a fax you can forward received faxes to the shared folder on the computer as PDF files automatically Forwarding Document in Printer s Memory to Shared Folder on Computer When TEL priority mode is selected When the call is a fax The telephone will ring when a call incomes Pick up the handset If you hear the fax tone wait for at least 5 seconds after it stops and then hang up the handset T...

Page 514: ...N in Advanced If the call is a fax the printer will receive the fax automatically If the answering mode is turned off on the answering device pick up the handset If you hear the fax tone wait for at least 5 seconds after it stops and then hang up the handset If Manual auto switch ON is selected in Advanced set RX start time to longer than the time before the answering device starts playing the ans...

Page 515: ...ill ring when a call incomes You can change the number of times to ring the telephone with Ring count in Advanced When DRPD or Network switch is selected When the call is a fax The telephone will ring when a call incomes The printer will receive the fax automatically when the fax ring pattern is detected Note You can change the number of times to ring the telephone Advanced Settings of Receive Mod...

Page 516: ...e provided by your telephone company For DRPD You need to select the appropriate ring pattern on the printer Setting DRPD Ring Pattern US and Canada only For Network switch The name of this service varies depending on the country or region This setting may not be also available depending on the country or region 516 ...

Page 517: ...screen After checking the contents of the touch screen load paper and select OK You can also press the Stop button to close the message and print the stored documents in the printer s memory later Printing Document in Printer s Memory Note If the sender sends a document that is larger than Letter size or Legal size such as 11 x 17 inches the sender s device may send the fax automatically reduced i...

Page 518: ...ed printing Two sided printing is available for black white faxes Color faxes are printed on the single side of paper regardless of this setting After 2 sided is selected for 2 sidedPrintSetting select stapling side Note When Page size is set to A4 or Letter the received faxes are printed on the two sides of paper 6 Select OK 6 518 ...

Page 519: ...as run out Load paper then select OK A different size of paper from that specified by Page size in Fax paper settings is loaded Load the same size of paper as that specified by Page size in Fax paper settings and then select OK The amount of remaining ink is insufficient to print a fax Refill ink tanks Refilling Ink Tanks The maintenance cartridge is full Replace the maintenance cartridge Replacin...

Page 520: ...d in the printer s memory or forward them to the shared folder of a computer and then delete them from the printer s memory and have the sender resend the faxes Document Stored in Printer s Memory We recommend you check printed pages immediately after faxes are received If a fax remains in the printer s memory you can reprint it after refilling the ink tank 520 ...

Page 521: ...Other Useful Fax Functions Document Stored in Printer s Memory 521 ...

Page 522: ...X Memory lamp regularly print the faxes or forward them to the shared folder of a computer and delete them from the printer s memory Printing Document in Printer s Memory Forwarding Document in Printer s Memory to Shared Folder on Computer Deleting Document in Printer s Memory Note The printer can store up to max 250 pages max 30 documents of faxes in the printer s memory When using ITU T No 1 cha...

Page 523: ...Note When Do not print is selected for Received documents in Auto print settings the FAX Memory lamp lights even if the unprinted fax is stored in the printer s memory 523 ...

Page 524: ...tandby screen is displayed 4 Select Function list 4 The Function list screen is displayed 5 Select Memory reference 5 The memory list is displayed A Date and time of transaction and fax telephone number B Transaction number TX RX NO A transaction number from 0001 to 4999 indicates a document being sent A transaction number from 5001 to 9999 indicates a document being received C Color is displayed ...

Page 525: ...is no document that can be printed is displayed Select OK to return to the previous screen The confirmation screen to select whether to print only the first page of the document is displayed If you select Yes only the first page of the document will be printed The document is still stored in the printer s memory If you select No all pages of the document will be printed The screen to confirm wheth...

Page 526: ...Touch Screen The Fax standby screen is displayed 3 Select Function list 3 The Function list screen is displayed 4 Select Memory reference 4 The memory list is displayed A Date and time of transaction and fax telephone number B Transaction number TX RX NO A transaction number from 0001 to 4999 indicates a document being sent A transaction number from 5001 to 9999 indicates a document being received...

Page 527: ...no document that can be deleted is displayed Select OK to return to the previous screen The confirmation screen is displayed If you select Yes the specified document is deleted from printer s memory To delete all documents stored in the printer s memory Select Batch process and then select Delete all documents The confirmation screen is displayed If you select Yes all documents are deleted from pr...

Page 528: ...r using Quick Utility Toolbox in advance For details on how to register the destination folder For Windows Destination Folder Settings For Mac OS Destination Folder Settings When forwarding a specified document you specify it by its transaction number If you do not know the transaction number for your target document print the list of documents MEMORY LIST first Printing Document in Printer s Memo...

Page 529: ...ard on the Memory list screen select Save specified document Note If the specified document is not stored in the printer s memory There is no document that can be forwarded is displayed Select OK to return to the previous screen Select Destination folder as the destination Select a destination folder to forward the specified document to the shared folder on the computer Note When you specify a PIN...

Page 530: ...DF files on the shared folder on the computer Faxes are forwarded according to the order of the transaction number when Save all RX documents is selected If the printer is disconnected with the computer or if the writing error occurs on the computer while forwarding faxes is in progress the error message is displayed on the touch screen Select OK to dismiss the error The faxes forwarded to the sha...

Page 531: ...standing Network Connections Solve Network Troubles with The Printer s Diagnostic Functions Cannot Find Printer on Network Windows macOS Cannot Proceed Beyond Printer Connection Screen Cannot Find Printer Connected via USB Change to Offline Windows Printing Network Settings 531 List of Support Codes for Printer Errors Network Communication Problems Scanning Problems Windows Connecting with Wireles...

Page 532: ...can Scanning Problems Windows Scanner Does Not Work Windows ScanGear Scanner Driver Does Not Start Windows Scan Utility Error Messages Windows ScanGear Scanner Driver Error Messages Windows Cannot Print Scan from Smartphone Tablet Fax Cannot Send a Fax Cannot Print a Fax Fax received Saved in memory Appears Cannot Receive a Fax Cannot Receive a Color Fax Fax Setup Guide 532 ...

Page 533: ...ireless Router or Changed Router Settings Message Appears on Computer During Setup Checking Network Information of Printer Restoring Printer s LAN Settings to Defaults USB Connection Problems Updating Printer Firmware Printing Cannot Print Using AirPrint Printing Copying Stops Printer Does Not Pick Up or Feed the Paper No Paper Error Automatic 2 sided Printing Problems Paper Does Not Feed from Pap...

Page 534: ...Wrong Language Appears in LCD Operation Problems 534 ...

Page 535: ... Cannot Connect Smartphone Tablet to Wireless Router WPS Router Button Connection Switching Printer s Connection to Network or Devices Cannot Find Printer on Network Windows macOS LAN Setting Tips Changing LAN Settings Network Key Password Unknown Cannot Remember Printer s Password Checking Network Information of Printer Restoring Printer s LAN Settings to Defaults Checking Wireless Router SSID Ke...

Page 536: ...rinter s Connection to Network or Devices Checking Status Code Printing Scanning from Smartphone Tablet Cannot Print Scan from Smartphone Tablet Downloading Canon PRINT Problems while Using Printer Message Appears on Computer During Setup Cannot Find Printer on Network Windows macOS Wired LAN Cannot Find Printer Searching Printer by IP Address or Host Name During Setup Cannot Find Printer on Netwo...

Page 537: ...Printing Network Settings Checking Status Code Problems while Using Printer Message Appears on Computer During Setup Cannot Find Printer on Network Windows macOS 537 ...

Page 538: ...Network Communication Problems Cannot Find Printer on Network Windows macOS Wireless Router Problems Printer Settings Smartphone Tablet Troubles for Network 538 ...

Page 539: ... Printer on Network Windows macOS Cannot Find Printer on Network Cannot Proceed Beyond Printer Connection Screen Cannot Find Printer Connected via USB Searching Printer by IP Address or Host Name During Setup 539 ...

Page 540: ...onnection Assistant After the condition improves redo the setup of the printer Wi Fi Connection Assistant is a powerful solution tool for network problems Step 1 Check Basic Items for Network Step 2 Solve Problems Using Wi Fi Connection Assistant Step 3 If the Solution Tool Does Not Solve the Problem Step 1 Check Basic Items for Network Check 1 Check power status Check your printer and the network...

Page 541: ... Settings Note Depending on the wireless router note that different network name SSID is assigned for a bandwidth 2 4 GHz or 5 GHz or its usage for PC or game machine using alphanumeric characters at the end of network name SSID For more on checking the settings of the wireless router refer to the instruction manual supplied with the wireless router or contact the manufacturer If you use an encryp...

Page 542: ...he printer cannot be found on the setup screen using LAN connection setup make sure that all the network devices are connected to the router and the hub via LAN cables and that all the devices are turned on If LAN cable is not connected Connect the router hub computer and printer via LAN cables Make sure the printer is turned on Turning the Printer On and Off Make sure the printer the router and t...

Page 543: ...like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router is nearby it may cause interference Place the wireless router as far away from interference sources as possible Step 2 Solve Problems Using Wi Fi Connection Assistant Diagnose and repair the network connections using Wi Fi Connection Assistant Download Wi Fi Connection Assistant from the below page an...

Page 544: ...nection is not established properly Change the network SSID to use only single byte alphanumeric characters Check 3 Solve network troubles with the printer s diagnostic functions See below Solve Network Troubles with The Printer s Diagnostic Functions Related Topics Network Communication Problems 544 ...

Page 545: ...of the printer Important Check the orientation of the Type B connector and connect to the printer For details refer to the instruction manual supplied with the USB cable Check 2 Follow procedure below to connect printer and computer again 1 Unplug USB cable from printer and computer and connect it again 1 2 Make sure no printer operation is in progress and turn off 2 3 Turn on printer 3 Check 3 Fo...

Page 546: ...atest MP Drivers Printer Driver downloaded in step 1 Important When installing the MP Drivers Printer Driver make sure you select the correct printer name For Windows To restart your computer choose Restart instead of Shut down 546 ...

Page 547: ...k Key Password Unknown Checking Wireless Router SSID Key Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings WPS Router Button Connection Privacy Separator SSID Separator Network Separation Function 547 ...

Page 548: ...PA2 WPA3 Key Set for wireless router Unknown Cannot Connect Check the wireless router settings For more on setting up a wireless router see the instruction manual provided with the wireless router or contact its manufacturer Make sure your computer can communicate with the wireless router Setting an Encryption Key Select the encryption containing WPA2 Note The factory default of wireless router su...

Page 549: ...SAE WPA3 Personal Some printers support IEEE802 1X EAP WPA WPA2 WPA3 Enterprise To configure IEEE802 1X EAP WPA WPA2 WPA3 Enterprise you also need to configure the authentication Radius server Contact the network administrator for more information This web page contains information about several models Depending on the specifications of the printer you are using some of the features described conn...

Page 550: ... Note Wi Fi Connection Assistant allows you to diagnose and repair the network status Select the link below to download Wi Fi Connection Assistant and install it Checking Printer Connection Status Using Wi Fi Connection Assistant Refer to below in regard to starting up Wi Fi Connection Assistant For Windows Starting Up Wi Fi Connection Assistant For macOS Starting Up Wi Fi Connection Assistant If ...

Page 551: ...e Some printers support IEEE802 1X EAP WPA WPA2 WPA3 Enterprise To configure IEEE802 1X EAP WPA WPA2 WPA3 Enterprise you also need to configure the authentication Radius server Contact the network administrator for more information This web page contains information about several models Depending on the specifications of the printer you are using some of the features described connection scanner c...

Page 552: ... Solve Network Troubles with The Printer s Diagnostic Functions Checking Network Information of Printer Checking Status Code Printing Network Settings Restoring Printer s LAN Settings to Defaults Default Network Settings Connecting with Wireless Direct 552 ...

Page 553: ... LAN Follow the procedure below to print out the network settings information Step 1 Check that printer and wireless router are turned on Turn the wireless router back on Wait about five minutes and then turn the printer back on Step 2 Check your devices e g computer smartphone tablet are connected to Internet Make sure that devices and the wireless router are connected to via Wi Fi or Wired LAN a...

Page 554: ...you that Canon software is attempting to access the network If this warning message appears set the security software to always allow access Quit the security software and make sure that the printer is recognized and ready to use If so the cause is the firewall setting Change the firewall settings so that the printer is recognized and ready to use For details contact the manufacturer of the securi...

Page 555: ...f the wireless router connect it to the LAN port of the wireless router C 3 No IP address is assigned You can also check that the item 3 2 12 in the printed network settings information is blank Check the following items Check 1 Is printer set to obtain an IP address automatically or is wireless router requesting manual addressing Refer to the wireless router s manual to enable DHCP auto acquisiti...

Page 556: ...ess communication can be impeded by building materials containing metal or concrete If the printer cannot communicate with the computer over a Wi Fi due to a wall place the printer and the computer in the same room After changing the installation location print out the network settings information again and check the status of the signal Compare with the value in section 3 2 1 in the printed netwo...

Page 557: ... 7 There may be a problem with the signal Check the following items Check Monitor signal status and move printer and wireless router as necessary Place the printer and wireless router where there are no obstacles between them Wireless communication between different rooms or floors is generally poor Wireless communication can be impeded by building materials containing metal or concrete If the pri...

Page 558: ...k the following items Check 1 Password on your wireless router may not match password you entered Passwords are case sensitive Enter the password correctly Check 2 Set up printer again and reconnect to Wi Fi Check 3 Check DHCP on wireless router If DHCP is off set it on For details refer to the wireless router s instruction manual C 11 The network name SSID remains the default value The network na...

Page 559: ...ers is too many Wireless Direct does not allow more than 5 devices to be connected When you want to connect additional devices disconnect any devices that are not in use before adding them Check 4 Check that printer is selected as connection for various devices e g computer smartphone tablet Select the network name SSID for Wireless Direct specified for the printer as the connection destination fo...

Page 560: ...t placed too far away from device If the distance between the printer and the device is too far wireless communication becomes poor Place the printer and the device close to each other Note Wireless Direct is set to disabled when you connect to and use an EAP router Also if you set Wireless Direct to enable in this case the wireless LAN Wi Fi will be set to Disable When using IEEE802 1X EAP WPA WP...

Page 561: ...Windows you can check the network setting information on the computer screen Canon Wi Fi Connection Assistant Screen Checking Computer IP Address or MAC Address To check the IP Address or MAC Address of your computer follow the instructions below For Windows 1 Select Command Prompt from Start 1 2 Enter ipconfig all and press Enter 2 The IP Address and MAC Address of your computer appear If your co...

Page 562: ...r macOS 1 Start Terminal as shown below 1 Select Computer from Go menu of Finder double click Macintosh HD Applications Utilities Terminal 2 Type ping c3 XXX XXX XXX XXX and press Enter 2 XXX XXX XXX XXX is the IP Address of the target device If communication is taking place a message like the one shown below appears 64 bytes from XXX XXX XXX XXX icmp_seq 0 ttl 64 time 3 394 ms 64 bytes from XXX X...

Page 563: ...ormation To check the printer s network settings information display it using the operation panel of the printer or print it out Display on the operation panel LAN settings Print the network settings Printing Network Settings 563 ...

Page 564: ...e the HOME screen is displayed 4 Select Printer settings 4 5 Select LAN settings 5 6 Select Print details 6 7 Check message and select Yes 7 8 When the confirmation screen for printing passwords appears select ON or OFF 8 The printer starts printing the network setting information The following information on the printer s network setting is printed out Some setting values are not displayed depend...

Page 565: ...ireless LAN network name SSID 3 2 7 Channel Channel XXX 1 to 13 36 40 44 48 52 56 60 64 100 104 108 112 116 120 124 128 132 136 140 149 153 157 161 165 3 2 8 Encryption Encryption method none TKIP AES 3 2 10 Authentication Authentication method none auto open shared WPA PSK WPA2 PSK WPA3 SAE WPA EAP WPA2 EAP WPA3 EAP 3 2 11 TCP IPv4 TCP IPv4 Enable 3 2 12 IP Address IP address XXX XXX XXX XXX 3 2 ...

Page 566: ...XXXX XXXX XXXX XXXX 3 2 28 Default Gateway3 Default gateway 3 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 2 29 Default Gateway4 Default gateway 4 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 2 33 IPsec IPsec setting Active Inactive 3 2 34 Security Protocol Security method ESP ESP AH AH Blank Not selected 3 2 35 Wireless LAN DRX Discontinuous recep tion wireless LAN Enable Disable 3 3 Wireless Direct Ac...

Page 567: ...isable 3 3 18 Frequency Wireless Direct fre quency 2 4 5 GHz 4 Wired LAN Wired LAN Enable Disable 4 1 MAC Address MAC address XX XX XX XX XX XX 4 2 Connection Wired LAN status Active Inactive 4 3 TCP IPv4 TCP IPv4 Enable 4 4 IP Address IP address XXX XXX XXX XXX 4 5 Subnet Mask Subnet mask XXX XXX XXX XXX 4 6 Default Gateway Default gateway XXX XXX XXX XXX 4 7 TCP IPv6 TCP IPv6 Enable Disable 4 8 ...

Page 568: ...X XXXX XXXX XXXX XXXX XXXX XXXX 4 21 Default Gateway4 Default gateway 4 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 4 25 IPsec IPsec setting Active Inactive 4 26 Security Protocol Security method ESP ESP AH AH Blank Not selected 4 27 Wired LAN DRX Discontinuous recep tion wired LAN Enable Disable 5 Other Settings Other settings 5 1 Printer Name Printer name Printer name 5 2 Wireless Direct Dev Name De...

Page 569: ... xxxxxxxx xxxxxxxx xxxxxxxx 7 Web Services Web Services 7 1 Unsent Usage Logs Number of unsent us age logs 0 to 200 7 2 Usage Log Last Sent Last date when usage log was sent XXXXXXXX 7 3 Web Service Status Registration status Not set Disabled Registration pending Registered 7 4 Log Transmission Sta tus Transmission result Not activated Processing Server error Connection er ror Timeout error Error ...

Page 570: ...f SNMPv1 Prohibit use of SNMPv1 Enable Disable 9 3 2 Port usage policy Port Usage Policy Restrict LPD port Restrict LPD port Enable Disable Restrict RAW port Restrict RAW port Enable Disable Restrict FTP port Restrict FTP port Enable Disable Restrict WSD port Restrict WSD port Enable Disable Restrict BMLinkS port Restrict BMLinkS port Enable Disable Restrict IPP port Restrict IPP port Enable Disab...

Page 571: ... Disable Prohibit use of default password for remote access Prohibit use of default password for remote access Enable Disable 9 4 3 Password settings poli cy Password settings poli cy Minimum number of characters for pass word Set minimum number of characters for pass word Enable Disable characters 1 32 Set minimum number of characters 1 32 characters Password validity peri od Set password validit...

Page 572: ...ryption Enable Disable Use TPM to store pass word and key Use TPM to store pass word and key Enable Disable 9 6 Log Log function Force recording of audit log Force recording of audit log Enable Disable Require SNTP settings Force SNTP settings Enable Disable Server name SNTP server name set ting URL 9 7 Job Job function 9 7 1 Printing policy Printing Policy Prohibit immediate printing of received ...

Page 573: ...9 7 3 Storage Storage policy Force complete dele tion of data Force complete dele tion of data Enable Disable XX represents alphanumeric characters 573 ...

Page 574: ... impossible To use the printer over a network again after restoring it to the factory defaults refer to Setup Guide and redo setup If User management settings is enabled or LCD Remote UI and other tools is set as the scope for Administrator password settings the administrator password must be entered Initialize the network setting using the printer s operation panel Reset settings 574 ...

Page 575: ...X Enable disable IPv6 Enable Enable disable WSD Enable Timeout settings WSD 15 minutes Enable disable Bonjour Enable Bonjour service name Canon ModelName LPR protocol settings Enable RAW protocol Enable LLMNR Enable Wi Fi DRX settings Enable Wired LAN DRX settings Enable XX represents alphanumeric characters Default value depends on printer To check value use operation panel LAN settings Wireless ...

Page 576: ... 5GHz Switch 2 4GHz 1 Default value depends on printer To check value use operation panel 2 ab is specified at random and XX represents last two digits of printer s MAC address The value is specified when the printer is turned on for the first time 3 The password is specified automatically when the printer is turned on for the first time 576 ...

Page 577: ...t the printer to the Wireless Direct Restrictions Some printers support IEEE802 1X EAP WPA WPA2 WPA3 Enterprise If you enable Wireless Direct while IEEE802 1X EAP WPA WPA2 WPA3 Enterprise is enabled IEEE802 1X EAP WPA WPA2 WPA3 Enterprise is disabled When IEEE802 1X EAP WPA WPA2 WPA3 Enterprise is enabled enable Administrator mode so that the Wireless Direct settings cannot be changed Connecting a...

Page 578: ...ayed QR code and connect the printer from Connect to smartphone Others Android device 1 Select QR Code 1 2 Scan the displayed QR code with the Android device in one of the following ways 2 Select network and Wi Fi on the setting of Android device Select QR code icon to the right of the Add network at the bottom of the list of Wi Fi connections and scan the QR code Scan the displayed QR code with t...

Page 579: ...he printer Note If the printer is set to display a confirmation screen in Connection request confirmation of Changing Wireless Direct Setting when the wireless direct compatible device connects to the printer a confirmation screen asking for permission to connect is displayed on the printer operation panel Make sure the name on the operation panel is the same as that of your wireless communication...

Page 580: ...are displayed Change network name SSID Change the identifier SSID for Wireless Direct The identifier SSID is the printer s name device name displayed on a Wi Fi Direct compatible device Follow the procedure below to change the identifier SSID To set manually 1 Select the displayed identifier SSID 1 2 Change using the keyboard that appears 2 3 When you have finished making changes select OK 3 To se...

Page 581: ...ting to the printer If you want the printer to display the screen to inform you a Wi Fi Direct compatible device is connecting to the printer select ON Important To prevent an unauthorized access we recommend you should select the setting to display the confirmation screen 2 4GHz 5GHz Switch Change the frequency used for Wireless Direct While using Wireless Direct 2 4 GHz the connection of nearby ...

Page 582: ...Problems While Printing Scanning from Smartphone Tablet Cannot Print Scan from Smartphone Tablet 582 ...

Page 583: ... the power is already turned on cycle the power switch It may be necessary to resolve wireless router problems e g update interval of a key problems of DHCP update interval energy saving mode or to update the wireless router firmware For details contact the manufacturer of your wireless router Check 2 Check settings of your smartphone tablet Make sure Wi Fi is enabled on your device For details re...

Page 584: ... network settings of your smartphone tablet are not identical with those of the wireless router change the network settings of it to match with those of the wireless router Check 5 Make sure the printer is not placed too far away from the wireless router If the distance between the printer and wireless router is too far wireless communication becomes poor Place the printer and wireless router clos...

Page 585: ...your device For details refer to your device s instruction manual Check 4 Check that printer is selected as connection for devices e g smartphone tablet Select the network name SSID for Wireless Direct specified for the printer as the connection destination for devices Check the destination on your device For details refer to your device s instruction manual or visit the manufacturer s website To ...

Page 586: ...ck that 5 devices are already connected Wireless Direct does not allow more than 5 devices to be connected Note Some printers support IEEE802 1X EAP WPA WPA2 WPA3 Enterprise Note that when IEEE802 1X EAP WPA WPA2 WPA3 Enterprise is set to Enable Wireless Direct is set to Disable Depending on the specifications of the printer you are using some of the features described connection scanner copy and ...

Page 587: ... Problems Printer Does Not Print Printer Does Not Pick Up or Feed the Paper No Paper Error Resolving Print Quality Problems Change to Offline Windows No Ink Level Appears in Canon IJ Status Monitor Windows 587 ...

Page 588: ...is securely plugged in check the following If you are using a relay device such as a USB hub disconnect it connect the printer directly to the computer and retry the printing If printing starts normally there is a problem with the relay device Contact the vendor of the relay device There could also be a problem with the USB cable Replace the USB cable and retry the printing If you use the printer ...

Page 589: ...print properly if you are using a printer driver for a different printer For Windows Make sure Canon XXX series where XXX is your printer s name is selected in the Print dialog box Note If multiple printers are registered to your computer set your printer as Let Windows manage my default printer so that it is selected by default Default Printer Keeps Changing Windows For macOS Make sure your print...

Page 590: ...t quality After printing is completed select Off for Prevention of Print Data Loss Check 8 If printing from your computer restart the computer Restart the computer and try printing again Important For Windows To restart your computer choose Restart instead of Shut down 590 ...

Page 591: ... paper you load at a time to less than half of the paper load limit When you load the paper on the cassette place the print side facing DOWN and align the right left front paper guides with the paper stack Loading Paper Check 4 Is paper too thick or curled Unsupported Media Types Check 5 When loading envelopes consider the following When printing on envelopes see Loading Envelopes and prepare the ...

Page 592: ...ositions of the transport unit If the measures above do not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 592 ...

Page 593: ...ings match size and type of loaded paper If these settings do not match it is not possible to obtain the proper result If you are printing a photograph or an illustration an incorrect paper type setting may reduce the quality of the printout color Also if you print with an incorrect paper type setting the printed surface may be scratched The method for checking the paper and print quality settings...

Page 594: ... quality setting and retry the printing Check 4 If problem is not resolved click on illustration that corresponds to problem Ink Does Not Come Out Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks Printed in Black and White Lines Are Misaligned Distorted Paper Is Smudged Printed Surface Is Scratched Ink Blots Paper Curl 594 ...

Page 595: ...en Colors Streaked Colors Printed Barcodes Are Not Recognized The Print Position Shifts Note Depending on the specifications of the printer you are using some of the features described connection scanner copy and etc may not apply For details about the functions of your printer see Product Specifications 595 ...

Page 596: ...the ink ejects properly from the print head nozzles Step 1 Printing a Nozzle Check Pattern After printing the nozzle check pattern examine the pattern From the printer Printing the Nozzle Check Pattern If the pattern is not printed correctly go to the next step Step 2 Clean the print head After cleaning the print head print the nozzle check pattern and check the result From the printer Cleaning th...

Page 597: ...ad paper with the printable side facing down Refer to the instruction manual supplied with the paper for detailed information on the printable side When copying see also the sections below Check 4 Is platen glass or glass of ADF dirty Clean the platen glass or the glass of ADF Cleaning Platen and Document Cover Cleaning the ADF Auto Document Feeder Note If the glass of ADF is dirty black streaks a...

Page 598: ...Perform Replace Ink in Print Head Note Although some air may enter the ink tube it is not a malfunction No problem if the nozzle check pattern is printed correctly 598 ...

Page 599: ...lect Setup on HOME screen Printer settings Other printer settings and set Force ink tank selection to All ink tanks Note If User management settings is enabled the user selection screen is displayed before the HOME screen is displayed If you print from the printer s operation panel the printer prints in color regardless of the ink settings used by the printer 599 ...

Page 600: ...misaligned distorted or print results are otherwise unsatisfactory adjust the print head position Aligning the Print Head Note If the problem is not resolved after performing the print head alignment perform print head alignment manually Aligning the Print Head Manually Check 3 Increase print quality and try printing again Increasing the print quality using operation panel of the printer or from c...

Page 601: ...ted Media Types Check 3 Correct curl before loading paper When using Photo Paper Plus Semi gloss even if the sheet is curled load one sheet at a time as it is Rolling this paper in the opposite direction to flatten it may crack the paper surface and reduce the print quality We recommend putting unused paper back into the package and storing it flat Plain Paper Turn the paper over and reload it to ...

Page 602: ... to prevent paper abrasion Adjusting the setting to prevent paper abrasion will widen the clearance between the print head and the paper If you notice abrasion even with the media type set correctly to match the paper set the printer to prevent paper abrasion using the operation panel or the computer This may reduce the print speed Once you have finished printing undo this setting Otherwise it wil...

Page 603: ...eaning the paper feed roller abrades it so do this only when necessary Check 8 Is inside of printer dirty During 2 sided printing ink may stain the inside of the printer smudging the printout Perform bottom plate cleaning to clean inside of printer Cleaning Inside the Printer Bottom Plate Cleaning Note To prevent staining inside the printer be sure to set the correct paper size Check 9 Set longer ...

Page 604: ...4 Select Ink drying wait time 4 For macOS Set the waiting time using Remote UI Opening Remote UI for Maintenance 604 ...

Page 605: ...ess print data check box and click OK Important Clear the check box once printing is complete Check 2 Are you trying to print a large data file Windows If you are trying to print a large data file printing may not be performed properly due to missing print data Select On for Prevention of Print Data Loss on the Print Options dialog box of the Printer Driver For details refer to Page Setup Tab Desc...

Page 606: ...ou trying to print a large data file Windows If you are trying to print a large data file printing may not be performed properly due to missing print data Select On for Prevention of Print Data Loss on the Print Options dialog box of the Printer Driver For details refer to Page Setup Tab Description Important Selecting On for Prevention of Print Data Loss may reduce print quality After printing is...

Page 607: ...uality settings Resolving Print Quality Problems Check 2 Perform bottom plate cleaning to clean inside of printer Cleaning Inside the Printer Bottom Plate Cleaning Note During 2 sided printing or too much printing ink may stain the inside of the printer 607 ...

Page 608: ...uality using operation panel of the printer or from computer may improve the print result Check 2 Perform print head alignment Aligning the Print Head Note If the problem is not resolved after performing the print head alignment perform print head alignment manually Aligning the Print Head Manually 608 ...

Page 609: ...l offline proceed to the next step 3 Check the name of the MP Drivers Printer Driver 3 Check the names of the printer and MP Drivers Printer Driver match Set the using printer as default Default Printer Keeps Changing Windows Confirm that the offline mode has been disabled If the printer is still offline proceed to the next step 4 Make sure that printer is not set to Use Printer Offline mode 4 For...

Page 610: ...onnection Assistant to change settings 5 Diagnose and repair the network connections using Wi Fi Connection Assistant Download Wi Fi Connection Assistant from the below page and install it on your computer Checking Printer Connection Status Using Wi Fi Connection Assistant Refer to below in regard to starting up Wi Fi Connection Assistant Starting Up Wi Fi Connection Assistant Confirm that the off...

Page 611: ...Scanning Problems Windows Scanning Problems 611 ...

Page 612: ...Scanning Problems Scanner Does Not Work ScanGear Scanner Driver Does Not Start 612 ...

Page 613: ...USB cable to a different USB port on the computer Check 4 If the USB cable is connected to a USB hub remove it from the USB hub and connect it to a USB port on the computer Check 5 With network connection check the connection status and reconnect as needed Network Scan Settings Check 6 Restart the computer Check 7 Reinstall MP Drivers from the Setup CD ROM or our website 613 ...

Page 614: ...nter name is displayed multiple times select the one that does not include WIA Note The operation may differ depending on the application Use the WIA driver when scanning from a WIA compliant application Scanning with WIA Driver Check 3 Make sure that the application supports TWAIN You cannot start ScanGear scanner driver from applications not supporting TWAIN Check 4 Scan and save images with Sca...

Page 615: ...Scanning Problems macOS Scanning Problems 615 ...

Page 616: ...Scanning Problems Scanner Does Not Work Scanner Driver Does Not Start 616 ...

Page 617: ...B cable to a different USB port on the computer Check 5 If the USB cable is connected to a USB hub remove it from the USB hub and connect it to a USB port on the computer Check 6 Restart the computer Check 7 To scan from the printer s operation panel with USB connection click Scan from Operation Panel Settings in the Settings General Settings dialog and then check that the following checkboxes are...

Page 618: ...ote The operation may differ depending on the application Check 3 Scan and save images with IJ Scan Utility Lite and open the files in your application Check 4 Your scanner may be locked Personal scanners only If IJ Scan Utility Lite or the application is running exit it Slide the scanner lock switch to the release position then reconnect the USB cable 618 ...

Page 619: ...Problems Problems Sending Faxes Problems Receiving Faxes Cannot Print a Fax Telephone Problems Poor Quality Fax Received Fax Is Indistinctly Sent Cannot Set Shared Folder on Computer as Destination Folder 619 ...

Page 620: ...Problems Sending Faxes Cannot Send a Fax Errors Often Occur When Send a Fax Cannot Perform Sequential Broadcasting by Redialing or Cannot Dial by Entering Numbers 620 ...

Page 621: ...n method of the telephone line is correct and contact your telephone company and the manufacturer of your terminal adapter If Hook key is disabled is displayed when you select go to Fax settings Security control Hook key setting and then select Enable Fax settings Check 2 Is the telephone line type set correctly if only sending a fax is not possible The telephone line type may be not set up automa...

Page 622: ...cific destination check the following items Check 1 Check if the Check RX fax information setting is not set to ON Set Check RX fax information in Security control of Fax settings to OFF Preventing Mistransmission of Faxes Check 2 Check if the fax can be sent manually If you do not hear the fax sound of the other device from the printer after dialing the dialed phone number is incorrect or the des...

Page 623: ... settings Note If selecting Reduce does not reduce errors select Do not reduce In addition when using an Internet telephone it is possible that errors occur more often if 4800 bps or 9600 bps is selected for TX start speed Select 14400 bps or 33600 bps If the telephone line or connection is poor when using a general telephone reducing the transmission start speed may correct the error Reduce the t...

Page 624: ...nnot Print a Fax Cannot Print a Fax Fax received Saved in memory Appears Printer Does Not Switch Automatically Between Voice and Fax Calls Cannot Receive a Fax Cannot Receive a Color Fax Errors Often Occur When Received a Fax 624 ...

Page 625: ...axes will be stored in the printer s memory without being printed Memory Reception Printing starts automatically after refilling the ink Document Stored in Printer s Memory Check 4 Is User management settings set to enable and are fax received documents set to not automatically print When User management settings is enabled and fax received documents are set to not automatically print the administ...

Page 626: ...Telephone Problems Cannot Dial Telephone Disconnects During a Call 626 ...

Page 627: ...ctly Check that the phone cable is connected correctly Connecting Telephone Line Check 2 Is telephone line type of printer or external device set correctly Check the telephone line type setting and change it as necessary Setting Telephone Line Type 627 ...

Page 628: ...device such as an external telephone an answering device or a computer modem connected correctly Check that the phone cable and the telephone or a peripheral device such as an external telephone an answering device or a computer modem are connected correctly Connecting Telephone Line 628 ...

Page 629: ...ender to check whether the scanning area of the fax device is dirty Check 4 Is ECM transmission reception enabled although the line connection is poor or is the sender s fax device compatible with ECM Select ON for ECM RX in Adv communication settings in Advanced fax settings under Fax settings Fax settings Contact the sender and ask the sender to check whether the fax device is set to enable ECM ...

Page 630: ...Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Switching Printer s Connection to Network or Devices Wrong Language Appears in LCD 630 ...

Page 631: ...heck 2 Make sure power cord is securely connected to printer and then turn on again Check 3 Unplug printer leave it for at least 2 minutes and then plug it back in and turn on again If this does not solve the problem contact your nearest Canon service center to request a repair 631 ...

Page 632: ... 1 Check that printer is turned on 1 2 Select Setup on HOME screen 2 Note If User management settings is enabled the user selection screen is displayed before the HOME screen is displayed 3 Select ECO 3 4 Select Power control 4 5 Select Use auto power control 5 6 Select Auto power off 6 7 Select Never 7 The setting to shut off the power automatically is disabled Note You can use the scheduling fun...

Page 633: ...erly Note If your system environment does not support Hi Speed USB the printer operates at the slower speed of Full Speed or Low Speed In this case the printer works properly but printing scanning speed may slow down due to the communication speed USB Connection Not Recognized Check 1 Make sure printer is turned on Check 2 Unplug the USB cable from the printer and the computer and then connect it ...

Page 634: ...ed USB connection The types of USB cables that can be used differ depending on your printer Check the shape of the USB cable connection of the printer What Is USB cable Does the USB port on your computer support Hi Speed USB connection Does the USB cable or the USB hub support Hi Speed USB connection Be sure to use a certified Hi Speed USB cable We recommend that the USB cable be no longer than 10...

Page 635: ... Select Setup 2 Using Touch Screen Note If User management settings is enabled the user selection screen is displayed before the HOME screen is displayed 3 Select 3 4 Select seventh setting item from top 4 5 Select a language for touch screen 5 6 Select button on lower left 6 The desired language appears 635 ...

Page 636: ...ivers Printer Driver Installation Windows Cannot Proceed Beyond Printer Connection Screen Cannot Find Printer Connected via USB Updating MP Drivers Printer Driver in Network Environment Windows Disable Function to Send Usage Information of Printer 636 ...

Page 637: ...river 1 For Windows 11 Select Settings Apps Select Apps features For Windows 10 Select Settings Apps For Windows 8 1 Windows 7 Select Control Panel Programs and Features 2 Check if there is Canon XXX series Driver or Canon XXX series Printer Driver you 2 want to install in list XXX is the model name 3 If you find MP Drivers Printer Driver for printer you want to install uninstall it 3 If not found...

Page 638: ...of the printer Important Check the orientation of the Type B connector and connect to the printer For details refer to the instruction manual supplied with the USB cable Check 2 Follow procedure below to connect printer and computer again 1 Unplug USB cable from printer and computer and connect it again 1 2 Make sure no printer operation is in progress and turn off 2 3 Turn on printer 3 Check 3 Fo...

Page 639: ...atest MP Drivers Printer Driver downloaded in step 1 Important When installing the MP Drivers Printer Driver make sure you select the correct printer name For Windows To restart your computer choose Restart instead of Shut down 639 ...

Page 640: ... Printer Driver for your model on the download page of the Canon website After the download is completed overwrite and install the new version of the MP Drivers Printer Driver according to the specified installation procedure Note The network settings on the printer are not affected so the printer can be used on the network without redoing settings 640 ...

Page 641: ...Errors and Messages When Error Occurred Message Is Displayed Message for Faxing Is Displayed on Fax Standby Screen 641 ...

Page 642: ...ng message is displayed automatically For some errors a support code error number is also displayed Take the appropriate action described in the message When a Support Code and a Message are displayed on the Computer Screen Windows When a Support Code and a Message are displayed on the Printer s Touch Screen 642 ...

Page 643: ...For details on how to resolve errors with Support Codes see List of Support Codes for Printer Errors For details on how to resolve errors without Support Codes see Message Is Displayed 643 ...

Page 644: ...ning the Printer On and Off for the correct way to turn the power off Cannot connect to the server Please wait a while and try again The printer cannot connect to the server due to a communication error Select OK on the printer s touch screen to cancel the error and try again after a while Check the page size and tap OK The size of the loaded paper is different from the paper size set in Fax paper...

Page 645: ...oblem with the relay device Contact the vendor of the relay device There could also be a problem with the USB cable Replace the USB cable and retry the printing If you use the printer over a LAN make sure the printer is correctly set up for network use Check 3 Make sure MP Drivers are installed correctly Refer to Updating the Driver to uninstall unnecessary drivers and install the latest drivers C...

Page 646: ...sary files to increase the amount of free space on the disk Could not spool successfully due to insufficient memory Close other applications to increase the available memory If you still cannot print restart your computer and retry the printing Printer driver could not be found Refer to Updating the Driver to uninstall unnecessary drivers and install the latest drivers Could not print Application ...

Page 647: ...t cloth that gets wet with water and squeezed firmly When transporting the printer pack the printer in a plastic bag so that ink does not leak Pack the printer in a sturdy box so that it is placed with its bottom facing down using sufficient protective material to ensure safe transport Do not tilt the printer otherwise ink may leak When a shipping agent is handling transport of the printer have it...

Page 648: ...rinter unable to print 2 Open scanning unit cover 2 3 Close ink valve 3 Close the ink valve by tilting the ink valve lever tightly to the right Important If you pack the printer without closing the ink valve ink may leak out Be sure to close the ink valve before packing the printer Note If the ink valve lever is already tilted to the right and the ink valve is closed leave it in place 4 Make sure ...

Page 649: ...5 Hold it up once then take it down gently Go to Packing Printer Packing Printer 1 Retract paper output tray 1 2 Unplug cable and power cord 2 3 Use adhesive tape to secure all covers on the printer to keep them from opening 3 649 ...

Page 650: ... it tightly so that ink does not leak 5 Pack printer in box 5 Attach the protective material to the printer to pack it securely in the box Important Carry the printer as shown in the illustration below If you hold the cassette when carrying the cassette may come off from the printer 650 ...

Page 651: ...651 ...

Page 652: ...ng message is displayed automatically For some errors a support code error number is also displayed Take the appropriate action described in the message When a Support Code and a Message are displayed on the Computer Screen Windows When a Support Code and a Message are displayed on the Printer s Touch Screen 652 ...

Page 653: ...For details on how to resolve errors with Support Codes see List of Support Codes for Printer Errors For details on how to resolve errors without Support Codes see Message Is Displayed 653 ...

Page 654: ...nd Computer Screen 1000 to 1ZZZ 1003 1200 1215 1300 1303 1304 1309 1310 1313 1366 1367 1368 1431 1432 1470 1471 1472 1473 1476 1496 15A1 15A2 1641 1723 1724 1725 1726 1727 1871 1876 2000 to 2ZZZ 2110 21F0 2200 2500 2700 2801 2802 2803 2806 3000 to 3ZZZ 3252 3401 3402 3403 3404 3405 3406 3407 3408 340A 340B 340C 3412 3413 3414 3415 3416 3417 3418 3419 3420 3421 3422 3423 3424 3425 3434 3435 3436 34...

Page 655: ...30 6931 6932 6933 6936 6937 6938 6939 693A 6940 6941 6942 6943 6944 6945 6946 6D01 7000 to 7ZZZ 7500 7600 7700 7800 9000 to 9ZZZ 9500 A000 to ZZZZ B20B B509 C000 C001 C100 C101 Note If no support code is displayed but the paper is not fed or output normally see What to Do If Paper Is Not Fed Output Normally 655 ...

Page 656: ...e down or tilt it The ink may leak out Check 1 Did you try to print on a small paper size such as 4 x6 10x15cm size What to Do When Small Paper Sizes Are Jammed Check 2 Is the jammed paper visible in the paper output slot A Removing Jammed Paper through Paper Output Slot Check 3 Is the jammed paper visible in the feed slot of the cassette B Retract the paper output tray and then check if the jamme...

Page 657: ...cover and remove jammed paper inside the printer Removing Jammed Paper inside Printer 2 Select OK on printer s touch screen 2 The printer resumes printing Reprint the page you were printing if it was not printed properly due to the paper jam If you turned off the printer in step 1 all jobs in the print queue are canceled Redo the printing Note When reloading the paper make sure you are using suita...

Page 658: ...aper Loading Photo Paper Loading Envelopes Note Make sure you are using suitable paper and loading it correctly 3 Select OK on printer s touch screen 3 The printer resumes printing Reprint the page you were printing if it was not printed properly due to the paper jam If the measures above do not solve the problem a bit of paper may remain in the printer See Removing Jammed Paper inside Printer 658...

Page 659: ...p button 1 2 Turn off printer and unplug it 2 3 Open scanning unit cover 3 Important Do not touch the clear film A white belt B or tubes C If you soil or scratch this part by touching it with paper or your hand it could damage the printer 4 Check if jammed paper is under print head holder 4 If the jammed paper is under the print head holder move the print head holder to the far right or left which...

Page 660: ...ed paper firmly with both hands 5 If the paper is rolled up pull it out and grasp the edges of the paper 6 Slowly pull out jammed paper so as not to tear it 6 Pull out the paper at an angle of about 45 degrees 660 ...

Page 661: ...e print head holder Any small bits of paper left in the printer Any paper left in the left and right empty spaces D in the printer Note If you are unable to remove the jammed paper detach the rear cover and remove the jammed paper from the rear side Removing Jammed Paper from Rear Side 8 Close scanning unit cover 8 To close the scanning unit cover lift it up slightly and then lower it gently 661 ...

Page 662: ...er back on 9 10 Load paper 10 Loading Plain Paper Loading Photo Paper Loading Envelopes Note Make sure you are using suitable paper and loading it correctly 11 Redo printing 11 All jobs in the print queue are canceled Redo the printing 662 ...

Page 663: ...n sent and received press the printer s Stop button to stop printing and then turn off the printer 1 Press printer s Stop button 1 2 Turn off printer and unplug it 2 3 Retract paper output tray 3 4 Turn printer so that rear side of printer faces toward you 4 Important When changing the orientation of the printer do not turn the printer upside down or tilt it The ink may leak out 5 Detach rear cove...

Page 664: ...up pull it out and grasp the edges of the paper Note Do not touch the inner parts of the printer If you are unable to remove the jammed paper follow the steps below to detach the transport unit and then remove the paper 1 Detach transport unit 1 Lift up the transport unit and pull it out 664 ...

Page 665: ... not touch the inner parts of the printer 3 Make sure all jammed paper is removed 3 4 If parts A are raised tip them toward you 4 Important If you replace the transport unit without lowering parts A toward you it could damage the printer 665 ...

Page 666: ...t unit until it reaches the back of the printer and clicks into place 7 Attach rear cover 7 Insert the projections of the right side of the rear cover into the printer and then push the left side of the rear cover until it is closed completely 666 ...

Page 667: ... and loading it correctly 10 Redo printing 10 All jobs in the print queue are canceled Redo the printing If the measures above do not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 667 ...

Page 668: ... After loading the paper in the cassette correctly follow the messages displayed on the printer s touch screen Loading Plain Paper Loading Photo Paper Loading Envelopes Note This error may occur if the transport unit is not installed correctly Refer to the following page to check the transport unit Removing Jammed Paper from Rear Side 668 ...

Page 669: ...1200 Cause Scanning unit cover is open What to Do Close the scanning unit cover and wait for a while Make sure to close the scanning unit cover after refilling ink or other operations 669 ...

Page 670: ...ecause the maintenance cartridge is almost full What to Do To perform Replace Ink in Print Head first turn off the printer and then replace the maintenance cartridge Replacing the Maintenance Cartridge Tap the printer s OK button to clear the error message 670 ...

Page 671: ...nstalled properly or may not be compatible with this printer What to Do Remove the maintenance cartridge and then reinstall it correctly Refer to Replacing the Maintenance Cartridge for details on removing and installing the maintenance cartridge 671 ...

Page 672: ...1723 Cause The maintenance cartridge is not installed What to Do Install the maintenance cartridge Refer to Replacing the Maintenance Cartridge for details on installing the maintenance cartridge 672 ...

Page 673: ...nstalled maintenance cartridge cannot be used This printer cannot use maintenance cartridges that have been installed in other printers What to Do Replace with a new maintenance cartridge Replacing the Maintenance Cartridge 673 ...

Page 674: ...nstalled properly or may not be compatible with this printer What to Do Remove the maintenance cartridge and then reinstall it correctly Refer to Replacing the Maintenance Cartridge for details on removing and installing the maintenance cartridge 674 ...

Page 675: ...ce the maintenance cartridge Replacing the Maintenance Cartridge The condition of the maintenance cartridge when this error is displayed will depend on where and how the printer is used When this message is displayed you must replace the maintenance cartridge 675 ...

Page 676: ...t to Do The printer will not be able to print with a full maintenance cartridge Tap the printer s OK button to cancel the error and then prepare a new maintenance cartridge For details on the maintenance cartridge see Replacing the Maintenance Cartridge 676 ...

Page 677: ...o Do After loading the paper in the cassette and installing the cassette in the printer follow the messages displayed on the printer s touch screen Important Align the paper guides of the cassette with both edges of the paper Push the cassette all the way into the printer Load the paper correctly and install the cassette correctly referring to Loading Plain Paper 677 ...

Page 678: ... To disable notifications for this error disable the function to detect paper setting mismatch What to Do To specify the appropriate print settings for the paper loaded in the cassette and retry printing copying follow the steps below 1 Select Next 1 2 Select Cancel print 2 3 Reinstall cassette into printer 3 678 ...

Page 679: ...edia type 4 The paper information is used to specify the print settings in step 5 Check the paper information paper size and media type and select Yes 5 Specify paper information paper size and media type 5 When copying 1 Select Settings 1 679 ...

Page 680: ...er and the Printer Paper Size Paper Settings on the Printer Driver and the Printer Media Type 6 Redo printing copying 6 Other Measures Load paper specified in print settings To replace the paper in the cassette with paper suitable for the print settings and continue printing copying follow the steps below 1 Check print settings and select Next 1 2 Select Replace the paper and print 2 680 ...

Page 681: ...nfirm that the paper information displayed matches the print settings and then select Yes Print without changing paper and print settings For example to continue printing copying with a mismatch between the paper loaded in the cassette and the paper information registered in the printer follow the steps below 681 ...

Page 682: ...lect Print with the loaded paper 2 Note Depending on your printer s settings Print with the loaded paper may not be displayed Disable notifications for 2110 error To disable the function to detect paper setting mismatch follow the steps below 1 Select Setup on printer s HOME screen 1 682 ...

Page 683: ...2 Select Feed settings 2 3 Select Paper settings mismatch Copy or Paper settings mismatch Other 3 4 Select Disable 4 683 ...

Page 684: ...cancel the error You cannot replace the internal parts of the printer yourself Contact your nearest Canon service center to request a repair as soon as possible Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repair see Repairing Your Printer 684 ...

Page 685: ...3252 Cause The maintenance cartridge is almost full What to Do The printer will not be able to print with a full maintenance cartridge Tap the printer s OK button to clear the error message 685 ...

Page 686: ...Cannot perform printing with current print settings What to Do Press the printer s Stop button to cancel printing Change the print settings paper size and media type specified when printing and retry printing 686 ...

Page 687: ...o print head holder motion be careful not to touch clear film A white belt B or tubes C If you soil or scratch this part by touching it with paper or your hand it could damage the printer Turn the printer back on If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transport...

Page 688: ...Head If the error recurs after taking the above actions you may be able to resolve it by replacing the print heads For details click here Important If the error recurs after replacing the print heads contact your nearest Canon service center to request a repair Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printe...

Page 689: ...t Head If the error recurs after taking the above actions you may be able to resolve it by replacing the print heads For details click here Important If the error recurs after replacing the print heads contact your nearest Canon service center to request a repair Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Prin...

Page 690: ...in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 690 ...

Page 691: ...ning the Printer On and Off for the correct way to turn the power off Cannot connect to the server Please wait a while and try again The printer cannot connect to the server due to a communication error Select OK on the printer s touch screen to cancel the error and try again after a while Check the page size and tap OK The size of the loaded paper is different from the paper size set in Fax paper...

Page 692: ...oblem with the relay device Contact the vendor of the relay device There could also be a problem with the USB cable Replace the USB cable and retry the printing If you use the printer over a LAN make sure the printer is correctly set up for network use Check 3 Make sure MP Drivers are installed correctly Refer to Updating the Driver to uninstall unnecessary drivers and install the latest drivers C...

Page 693: ...sary files to increase the amount of free space on the disk Could not spool successfully due to insufficient memory Close other applications to increase the available memory If you still cannot print restart your computer and retry the printing Printer driver could not be found Refer to Updating the Driver to uninstall unnecessary drivers and install the latest drivers Could not print Application ...

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