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If you think there is a problem with the camera, first check the following. If the
items below do not solve your problem, contact a Canon Customer Support
Help Desk.
Power
Nothing happens when the power button is pressed.
•
Confirm that you are using the correct type of battery, and that there is sufficient charge
(p. 201).
•
Confirm that the battery is inserted facing the correct way (p. 15).
•
Confirm that the memory card cover and battery cover are fully closed (pp. 15, 16).
•
Dirty battery terminals reduce battery performance. Try cleaning the terminals with a
cotton swab and reinserting the battery a few times.
The battery is depleted quickly.
•
Battery performance decreases at low temperatures. Try warming the battery a little by
putting it in your pocket, for example, with the terminal cover on.
•
If these measures do not help and the battery is still depleted soon after charging, it has
reached the end of its life. Purchase a new battery.
The lens is not retracted.
•
Do not open the memory card cover or battery cover while the camera is on. Close the
cover, turn the camera on, and then turn it off again (pp. 15, 16).
The battery is swollen.
•
Battery swelling is normal and does not pose any safety concerns. However, if battery
swelling prevents the battery from fitting in the camera, contact a Canon Customer
Support Help Desk.
Display on a TV
Camera images look distorted or not displayed on a TV (p. 176).
Shooting
Cannot shoot.
•
In Playback mode (p. 20), press the shutter button halfway (p. 37).
Strange display on the screen under low light (p. 38).
Strange display on the screen when shooting.
Note that the following display problems are not recorded in still images but are recorded
in movies.
•
The screen may flicker and horizontal banding may appear under fluorescent or LED
lighting.
h
flashes on the screen when the shutter button is pressed, and shooting is
not possible (p. 47).
Troubleshooting
Summary of Contents for IXUS 500 HS
Page 33: ...34 ...
Page 34: ...35 Camera Basics Basic camera operations and features 1 ...
Page 41: ...42 ...
Page 42: ...43 Smart Auto Mode Convenient mode for easy shots with greater control over shooting 2 ...
Page 158: ...159 Setting Menu Customize or adjust basic camera functions for greater convenience 6 ...
Page 192: ...193 Appendix Helpful information when using the camera 8 ...
Page 214: ...215 MEMO ...