imageRUNNER 2016/2020 Series Service Guide
VII. Service
Requirements
A. Authorization Policy
To become authorized to service the imageRUNNER 2016/2020 Series, each
Dealer location must have at least one System Engineer
(SE).
A System Engineer working with Canon connectivity products will have the
following basic job functions:
•
Systems integration (pre-sale and post-sale)
•
Installation
•
Education of customers and dealership personnel
•
Troubleshooting
In order to successfully perform these tasks, it is crucial that the SE have
strong computer skills and a “working knowledge” in the following areas (listed
in order of importance):
•
The major computer platforms (IBM compatible and Macintosh)
•
Computer hardware (including cabling)
•
Computer software (including drivers)
•
Operating systems (DOS, Windows 95/98, Windows 2000/NT, MacOS
System 9 & X)
•
Network Operating Systems:
o
Novell (3.x, 4.x, & 5.x)
•
Protocols:
o
IPX / SPX
o
TCP / IP
•
Printing
•
Scanning
In addition, computer skills and “working knowledge” in the following areas
may also be helpful:
•
Other computer platforms (mainframe and UNIX)
•
Networking (TokenRing future option)
•
Basic
electronics
Possible backgrounds, (listed in preferred order), of a successful Canon
dealership SE are:
•
Novell CNA or CNE
certification / Microsoft MCSE
•
Canon copier service technician with two years of experience centered
on connectivity products.
A degree in computer science, engineering, or a computer technician with two
years of experience is required in the above areas.
11
A System Engineer (SE) is a professional title often used by hardware vendors for individuals who perform
systems related tasks, such as analysis, design, and programming. System Engineers are also often involved in
pre-sales activities.
imageRUNNER 2016/2020 Series Service Guide
Rev. 0 November2005
Page 19