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 imageRUNNER 2016/2020 Series Service Guide

 

imageRUNNER 2016/2020 Series Service Guide  

Rev. 0 November2005 

 

Page i

 

 

IMPORTANT 

THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageRUNNER 

2016/2020 SERIES. 

SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY 

SLIGHTLY FROM ACTUAL MACHINE VALUES OR THOSE FOUND IN ADVERTISING AND 

OTHER PRINTED MATTER. 

USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID 

DISCLOSURE OF CONFIDENTIAL INFORMATION. 

ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE. 

PART NUMBERS LISTED MAY BE CHANGED TO REFLECT ENGINEERING REVISIONS. 

Revisions 

November 2005 

¾

  Revision 0: Service Guide released 

¾

  Service Policy

,

Technical Training

, and GPR-18 Drum Unit Warranty

 updated

.

Summary of Contents for imageRUNNER 2016 Series

Page 1: ...SERVICE GUIDE CANON U S A INC SYSTEMS TECHNICAL SUPPORT DIVISION Rev 0 ...

Page 2: ...REIN MAY VARY SLIGHTLY FROM ACTUAL MACHINE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF CONFIDENTIAL INFORMATION ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE PART NUMBERS LISTED MAY BE CHANGED TO REFLECT ENGINEERING REVISIONS Revisions November 2005 Revision 0 Service Guide released Service Po...

Page 3: ...thorized Service Provider of Canon U S A Inc No part of this Service Guide may be reproduced or transmitted in any form by any means electronic or mechanical for any purpose without the prior written consent of Canon U S A Inc except as expressly permitted herein Pursuant to the authorized Service Agreement with Canon U S A Inc Service Provider agrees to indemnify Canon U S A Inc and to hold it ha...

Page 4: ...for Upgrading 9 H imageRUNNER 2016 2020 Series Consumables 10 I imageRUNNER 2016 2020 Series Consumable Parts 10 J Finisher U1 Option Consumable Parts 10 K End User Maintenance 10 L Periodic Maintenance 11 V Service Policy 12 A Dealer Technical Support 12 1 Canon USA Dealer Support 12 2 Canon USA Technical Support Center 13 3 Internet Support 14 B Call Escalation Procedure 15 C Suggested Maximum M...

Page 5: ...16i Option 22 4 Cassette Feeding Module K1 Option 22 5 FL Cassette AC1 Option 23 6 Finisher U1 Option 23 7 Additional Finisher Tray C1 Option for Finisher U1 23 8 Inner 2 Way Tray E1 Option 23 9 Duplex Unit A1 imageRUNNER 2016 2020 Option 24 10 Super G3 Fax Board T1 Option 24 11 Fax Panel A1 Option 24 B Canon imageRUNNER 2016 2020 Series Limited Warranty 25 C Canon GPR 18 Drum Unit Limited Warrant...

Page 6: ...1 and PCL Printer Kit J1 as standard Every model in the imageRUNNER 2016 2020 Series when available will include as standard Ethernet and USB interfaces for connectivity Ultra Fast Rendering II LT UFR II LT printing technology with support for Microsoft Windows and Macintosh users and Canon s RAPID Fusing fixing system for quick warm up times and minimal power consumption Each can be equipped with...

Page 7: ...isher Tray C1 Cabinet R1 Cabinet S1 Card Reader E1 Card Sets 1 2 3 Functional Accessories AXIS Print Server 1650 Super G3 Fax Board T1 Serial Interface Board A1 Available 1Q 2006 Standard Components 10 100BaseTX Ethernet USB 2 0 interfaces 128MB RAM UFR II LT Printing 2 x 250 sheet cassettes 80 sheet Bypass GPR 18 Drum Unit Optional Accessories 50 sheet DADF P1 Platen Cover Type J Document Tray J1...

Page 8: ... C Finisher U1 Additional Finisher Tray C1 The optional Finisher U1 available for all models in the imageRUNNER 2016 2020 Series comes standard with one tray When the Additional Finisher Tray C1 option is added there are two output trays within the Finisher and each tray has a paper capacity of up to 200 sheets Function Finisher L1 Previous Model Finisher U1 New Model Supported Devices imageRUNNER...

Page 9: ...lf of 2006 A imageRUNNER 2016 2020 Series Item Item Number 3 imageRUNNER 2020 Main Unit shown with the Optional DADF P1 and Cabinet R1 imageRUNNER 2016 0408B001BA imageRUNNER 2020 0412B001BA Options Accessories 0415B001AA Inner 2 Way Tray E1 DADF P1 imageRUNNER 2016 2020 option standard with i models 0417B001AA 3 Item Numbers and Part Numbers are subject to change due to engineering changes etc im...

Page 10: ...5709A004AA Cabinet R1 Cabinet S1 5709A003AA Document Tray J1 8065A001AB FL Cassette AC1 0422B001AA Platen Cover Type J option for imageRUNNER 2016 2020 0414B001BA Braille Label Kit A1 7518A002AB Connectivity Options Fax Panel A1 Required option for imageRUNNER 2016 2020 when adding a Super G3 Fax Board 0451B001AA Super G3 Fax Board T1 0450B002AA PCL Printer Kit J1 option for imageRUNNER 2016 2020 ...

Page 11: ...x 6101AJ28AA Matte Labels 30 up 100 Sheets Box 6101AJ31AA B imageRUNNER 2016 2020 Series Box Contents Note Box Contents Are Subject To Change Without Notice imageRUNNER 2016 2020 Series Manuals included may vary for the imageRUNNER 2016i 2020i models image RUNNER Main Unit User Manual CD ROM Drum CRG Copier Machine Warranty Operators Manual Reference Guide Drum Warranty Registration Card Operators...

Page 12: ...utton is pressed The counter description may be changed enabled or disabled in service mode except for counter one The counter one setting cannot be changed under any circumstances The chart below indicates the counter configurations Description Default Display Default Switch Counter 1 Total On Fixed 2 Total Large On May be changed 3 Copy Total 1 On May be changed 4 Copy Large On May be changed 5 ...

Page 13: ...imageRUNNER 2016 2020 Series Service Guide D Approximate Installation Space Standard Configuration Full Configuration imageRUNNER 2016 2020 Series Service Guide Rev 0 November2005 Page 8 ...

Page 14: ...eRUNNER 2016 2020 Series is equipped with a USB port as standard The main controller Boot ROM and optional ROM firmware can be downloaded from a service PC via a USB cable but cannot be downloaded via network or flash drive 5 The finisher controller firmware can be downloaded from a service PC via a serial I F and downloader Refer to the Service Manual for complete upgrading procedures G Computer ...

Page 15: ...scription Maintenance Cycle Remarks Pressure plate As required Platen glass large small As required If DADF P1 is installed then every 2 000 copies Copyboard holder jump board As required Vertical size plate As required Platen roller Part of the DADF P1 As required or every 2 000 copies Clean with a cloth dampened with water or a neutral detergent then wipe with a dry cloth Fuser roller As require...

Page 16: ...d via the Additional Function mode Drum Unit As required Using this function will shorten the life of the drum Toner replenishment When relevant code appears Replace toner bottle L Periodic Maintenance The imageRUNNER 2016 2020 Series and its Accessory Items do not require Periodic Maintenance imageRUNNER 2016 2020 Series Service Guide Rev 0 November2005 Page 11 ...

Page 17: ...ion where the engine or application is accessible This dramatically improves the TSC s ability to help troubleshoot the problem and eliminate the guesswork when answering a specific question There are many causes to various problems but by being at the location when calling it takes the speculation out of the troubleshooting process by supplying accurate answers to what the machine application is ...

Page 18: ... escalation for the authorized servicing dealer The TSC 1 800 528 2830 will provide second level support for Authorized imageRUNNER 2016 2020 Series Dealers only A valid Support ID and serial number is required to access the TSC Hardware support is available Monday through Friday 9 00am 8 00pm Eastern Standard Time and software and connectivity support is available Monday through Friday 9 00am 6 0...

Page 19: ...earch for Technical Solutions with the Integrated Knowledge Management System through natural language query Read or download on line documentation Download patches and their Readme files Download Firmware and Software Drivers Track and Modify logged Cases Review all open Cases In order to access e Support you must first register for a Support ID To register for a Support ID go on line to the Cano...

Page 20: ...problem during the call Calls that cannot be resolved during the initial call and require escalation must follow the process below The status of all escalated cases can be viewed via the e Support Center or by calling the TSC Canon imageRUNNER 2016 2020 Series End User End User Contacts Servicing Dealer Canon USA Technical Support Center 1 800 528 2830 Canon USA Engineering Status Modify Canon USA...

Page 21: ...y information please refer to the imageRUNNER 2016 2020 Series Limited Warranty located in the Appendix No warranty is given on any consumables or consumable parts such as paper toner chemicals or pick up rollers GPR 18 Drum Unit The GPR 18 Drum Unit is covered under WARP For detailed warranty information please refer to the GPR 18 Drum Unit Warranty located in the Appendix 2 Warranty Administrati...

Page 22: ...uld attend Note The Systems Technical Support Division will be limiting imageRUNNER 2016 2020 Series live phone based technical support to those technicians who have successfully completed or who are enrolled in the training program Self Service Support software downloads knowledgebase support forums technical publications will continue to be available through our e Support Center for all Technici...

Page 23: ... Program Conducted on line Service Manual DU7 1157 000 imageRUNNER 2020 2016 8 Does not include the i models Parts Catalog 9 DU7 3142 000 Service Manual DU7 1158 000 DADF P1 Parts Catalog DU7 3143 000 Service Manual DU7 1159 000 Finisher U1 Parts Catalog 10 DU7 3144 000 Service Manual DU7 1160 000 Inner 2 Way Tray E1 Parts Catalog DU7 3145 000 Service Manual DU7 1161 000 Duplex Unit A1 Parts Catal...

Page 24: ...95 98 Windows 2000 NT MacOS System 9 X Network Operating Systems o Novell 3 x 4 x 5 x Protocols o IPX SPX o TCP IP Printing Scanning In addition computer skills and working knowledge in the following areas may also be helpful Other computer platforms mainframe and UNIX Networking TokenRing future option Basic electronics Possible backgrounds listed in preferred order of a successful Canon dealersh...

Page 25: ...sktop or laptop available for use as a primary servicing tool to adequately service the imageRUNNER 2016 2020 Series This computer must meet the specifications that are listed in the Computer Requirements for Upgrading of the Service Features Section on Page 9 imageRUNNER 2016 2020 Series Service Guide Rev 0 November2005 Page 20 ...

Page 26: ...ss Paper Capacity imageRUNNER 2016 2016i 1 x 250 80 Std 330 Sheets Max 1 080 sheets imageRUNNER 2020 2020i 2 x 250 80 Std 580 Sheets Max 1 080 sheets Manual Bypass Up to 80 sheets Acceptable Paper Weight Cassettes 17 to 24 lb Stack Bypass 17 to 32 lb imageRUNNER 2016 2020 Option Duplexing imageRUNNER 2016i 2020i Standard 50 200 in 1 increments from Platen Glass Magnification 50 200 in 1 increments...

Page 27: ...Sheets LGL 11 x 17 Same Width Different Width Different Size Original 10 lb Bond to 32 lb Bond one sheet 14lb Bond to 28lb Bond multiple DADF Paper Weights Approximately 20 sheets minute B W LTR Document Scanning Speed From first page top of the original Original Feeding Method 4 7 8 x 22 1 4 x 19 1 4 122mm x 565mm x 489 4mm Dimensions H x W x D Approximately 16 lbs 7 0 kg Weight 3 Cassette Feedin...

Page 28: ...RR From Main Unit Power Source Approximately 11 7 8 x 18 1 8 x 20 1 2 300mm x 480mm x 520mm inside Main Unit Dimensions H x W X D Incorporated in the main unit Installation Space W x D Approximately 22 lbs 10 kg Weight Staple J1 Type of Staple Optional Additional Finisher Tray C1 Attachable Accessories 7 Additional Finisher Tray C1 Option for Finisher U1 Additional Finisher Tray C1 Option for Fini...

Page 29: ...ps G3MH method Approximately 13 seconds page 33 600 bps Transmission Time JBIG Approximately 2 6 seconds page 33 600 bps Standard 8 pels mm x 3 85 lines mm Fine 8 pels mm x 7 7 lines mm 200 dpi x 200 dpi Super Fine 8 pels mm x 15 4 lines mm Scan Line Density Ultra Fine 16 pels mm x 15 4 lines mm Super G3 33 6 kbps Transmission Speed G3 14 4 kbps Compression Method MMR MR MH JBIG Error Correction E...

Page 30: ...REQUENT SERVICE CALLS OR SERVICE PROBLEMS OR E USE OF THE PRODUCT WITH NON COMPATIBLE COMPUTERS PERIPHERAL EQUIPMENT OR SOFTWARE INCLUDING THE USE OF THE PRODUCT IN ANY SYSTEM CONFIGURATION NOT RECOMMENDED IN ANY MANUAL DISTRIBUTED WITH THE PRODUCT NOR DOES THIS WARRANTY EXTEND TO ANY PRODUCT ON WHICH THE ORIGINAL IDENTIFICATION MARKS OR SERIAL NUMBERS HAVE BEEN DEFACED REMOVED OR ALTERED ANY SYST...

Page 31: ... than service representatives qualified by Canon who are acting in accordance with Canon s service bulletins or d use of supplies or parts other than those distributed by Canon which damage the Drum Unit or cause abnormally frequent service calls or service problems Nor does this warranty extend to any Drum Unit on which the original identification marks or serial numbers have been defaced removed...

Page 32: ...m kg Legal LGL Letter LTR Megabyte MB Megahertz MHz Millimeter mm National Electrical Manufacturers Association NEMA Netware Novell NW Personal computer PC Printer Control Language PCL Personal Computer Manufacturer Interface Adapter PCMIA Portable Document Format Adobe Acrobat PDF Pages per minute ppm Random Access Memory RAM System Engineer SE Statement STMT Transmission Control Protocol Interne...

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