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Problem 6
Pages are missing.
Solutions
When the scanner driver’s [Scanning Side] setting is
[Skip Blank Page], documents with very little black may
be unintentionally skipped. Decrease the Set the
likelihood of skipping blank page value (
want to delete the images of the blank pages in two-
sided documents" on p. 48
) or set the [Scanning Side]
to another mode, such as simplex or duplex.
If pages are skipped due to the document double
feeding, see "Problem 7 Documents jam (or double-
feed)."
Problem 7
Documents are collectively fed
Solutions
Open the scanner driver settings screen, clear the
check box for [Non Separation Feeding Mode] of the
[Feeding] tab.
Also, make sure that the roller is installed correctly.
Problem 8
The scanner will multifeed documents.
Solutions
(1) Check that the roller is installed correctly. Clean the
roller if necessary.
(2) The document will not scan correctly if it is stuck
due to static electricity or for any other reason.
Problem 9
Paper jam occurs.
Solutions
(1) Check that the roller is installed correctly.
(2) If paper jams occur repeatedly, open the settings
window of the scanner driver, and select [Extra-thin
paper] for [Document type] in the [Feeding] tab.
Alternatively, reduce the number of inputted
documents to around 10.
(3) If a paper jam occurs due to the curling of the ends
of the document after replacing or cleaning the
roller, perform 5 single scans of an A4-sized
document.
Problem 10
Scanner does not feed document (or document has
stopped in the feeding path).
Solutions
Check that the roller is correctly installed. Clean the
roller if necessary.
Problem 11
Scanned images are saved in TIFF instead of JPEG
format.
Solutions
When documents are scanned with CapturePerfect
while [Color Mode] is set to [Detect automatically] in the
scanner driver, documents detected as black and white
are automatically saved in TIFF format, even if the file
type is specified as JPEG format. This occurs because
JPEG format does not support black and white binary
format images. If you want to save all images in JPEG
format, change the scanning [Color Mode] to either [24-
bit Color] or [256-level Gray].
Problem 12
Multiple pages of scanned images cannot be saved
to a single file.
Solutions
• Depending on the file format, multiple scanned image
pages cannot be saved as a single file with
CaptureOnTouch.
• When you select [Scan Batch to File] from the [Scan]
menu in CapturePerfect, a dialog box appears with a
[Multi Page Settings] pull-down that allows you to
select [Single Page]. If you select [Single Page] here,
each page of a multi-page document is saved as a
separate image file. To save multiple pages to a
single image file, select [Multi Page (All Pages)].
File type
Processing for multiple pages
BMP, JPEG
Scanned images are always saved one
page per file.
PPTX
Multi-page images are always saved to
a single file.
TIFF, PDF
You can save multiple pages to a single
file by clicking
and selecting [Save
all pages as one file] in the displayed
dialog box.