Canon imageFORMULA DR-M160 Service Manual Download Page 76

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CHAPTER 5 TROUBLESHOOTING

2. How to Install

The following shows the procedure for

installing the service tool from the setup disk.

Never install it in the user's computer.

1) Turn ON the computer for servicing to

start OS (Windows).

2) Install the setup disc packaged with this

machine.

3) An installation screen for the user is

displayed, but ignore this, right-click the

[Start] button, and select “Explorer”.

4) Copy the folder “\Driver\Tools” in the

setup disc on any drive in the computer

for servicing.

Note:

Make sure to also install the driver for

this machine onto the computer for

servicing. You should also install

CaptureOnTouch if necessary. Please

refer to the “User Manual” on

installation of the driver.

However, when checking a

specification such as the scanning

speed, the system requirements for a

computer described in the “User

Manual” should be satisfied.

Note:

Keep the name of the folder and the

password confidential from the user.

Note:

If there is already a folder for another

integrated tool, you can copy the files

within the “Tools” folder for this product

into that folder. However, you should

copy by only overwriting with newer

files. If you are not sure whether a file

is newer or not, check the “Modified

date” of each file before executing.

Reference:

Folders and files

The files needed by the integrated tool

should be saved in the same folder.

Although you can change the folder

name to any name, you should not

change the file names. There are 3 files

needed for this machine as follows.

DRUnificationTool.exe

Executable file (EXE file)

This is used in common for all

products.

•

DR-M160.dll

Product-specific file (DLL file)

DRUnificationTool.LOC

Language localization file

(Japanese/English)

Only required for displaying

Japanese.

The DLL files for other products for the

integrated tool that are created in the future

can be used by saving them in this folder.

When development started on this

product, a new DLL file was created and the

LOC file was updated.

Furthermore, the folders and files that

are required are created in this folder when

“Firm Registration” is executed. For details,

refer to the “Firm Registration” section.

5-6

COPYRIGHT

CANON ELECTRONICS INC. 2011 CANON DR-M160 FIRST EDITION

Summary of Contents for imageFORMULA DR-M160

Page 2: ...COPYRIGHT CANON ELECTRONICS INC 2011 Use of this manual should be strictly supervised to avoid disclosure of confidential information ...

Page 3: ...nance Installation method maintenance method Chapter 5 Troubleshooting Error display and troubleshooting Appendix General diagram etc Information in this manual is subject to change Notification of such changes will be given in Service Information Bulletins Thoroughly read the information contained in this Service Manual and the Service Information Bulletins to gain a correct and deeper understand...

Page 4: ...ire Bundle Guide 3 11 4 Electrical Circuits 2 4 5 Clutch 3 11 5 Timing Chart 2 5 6 Lower Feed Guide Plate 3 12 II READING SYSTEM 2 6 7 Drive Roller 3 13 1 Reading Unit 2 6 8 Feed Roller Cover 3 13 2 Shading 2 7 IV READING UNIT 3 14 III FEED SYSTEM 2 8 1 Upper Reading Unit 3 14 1 Feeding Mechanism 2 8 2 Upper Reading Guide 3 15 2 Feed Error Detection 2 12 3 Lower Reading Unit 3 15 IV CONTROL SYSTEM...

Page 5: ...5 19 2 Check Device 5 20 3 Serial Number Other 5 21 4 Write Setting to Text 5 21 D Scan Check 5 22 1 Scan Check 5 22 2 Manual Shading 5 24 E Firm Load 5 24 1 Firm Registration 5 25 2 Firm Load 5 27 F Analog 5 28 1 Analog 5 28 G Extended Setting 5 30 1 Outline 5 30 2 Registration Adjustment 5 31 3 Scaling Rate Control 5 33 H Other Functions 5 36 1 Mechanical Feed Mode 5 36 2 Recovery of Log Files 5...

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Page 7: ...CHAPTER 1 GENERAL DESCRIPTION I PRODUCT OUTLINE 1 1 II NAME OF PARTS 1 6 III USER OPERATION 1 7 COPYRIGHT CANON ELECTRONICS INC 2011 CANON DR M160 FIRST EDITION ...

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Page 9: ... retry and Separation retry functions 4 Automatic image processing Auto color detection mode and Auto resolution mode Full auto mode using CaptureOnTouch 2 modes above Auto size Deskew Blank skipping and Text Orientation 5 Includes easy to user application software CaptureOnTouch CapturePerfect Windows is a trademark of Microsoft Corporation in the U S and other countries Other company names and p...

Page 10: ... By user 9 Option 1 Flatbed scanner FSU 101 2 Barcode module software 10 Consumable parts Commercial goods 1 Exchange roller kit Feed roller and Retard roller Replaced by user Expected life is 200 000 sheets 11 Bundle software 1 ISIS TWAIN driver CapturePerfect 3 1 CaptureOnTouch 2 Others depend on Sales region 12 Sensor type Density 1 line 4 parallel CMOS contact image sensor 600dpi 13 Sensor ope...

Page 11: ...differ depending on the computer the function settings and other conditions 22 Document feed path Straight path 23 Document size 1 Width 54 to 216mm 2 Length 50 8 to 356mm 24 Document weight Thickness 1 Separation 27 to 209g m2 0 04 to 0 25mm 2 Non separation 27 to 255g m2 0 04 to 0 30mm Exchange of separation is done by software 25 Special document Plastic card Business card Folio Long document 3...

Page 12: ...ications 28 Operation Indication 1 Button Power Start Stop Job Select DFR 2 LED Job No 7 segments Power DFR 3 Others OPEN lever Table 1 101c External dimensions mm Figure 1 101 1 4 COPYRIGHT CANON ELECTRONICS INC 2011 CANON DR M160 FIRST EDITION ...

Page 13: ... extraordinary noise smoke heat and odor occur immediately unplug the power cord 6 Disposal Follow local regulations when disposing of the product and parts This product is subject to the WEEE Directive in Europe Be careful not to get clothing ties long hair etc caught in this machine as it may cause injury Should this occur immediately unplug the power cord Do not insert fingers in the feed secti...

Page 14: ...des 7 Feed extension support 8 Feed support 9 Operating panel 10 Front unit 11 Eject support 12 Document eject extension support 13 Document eject stopper Rear View Operating panel Figure 1 203 Figure 1 204 1 USB connector 2 Power connector 3 Kensington slot 1 Job No indicator 2 Job Select button 3 Start button 4 Stop button 5 DFR button 1 6 COPYRIGHT CANON ELECTRONICS INC 2011 CANON DR M160 FIRST...

Page 15: ... Manual for this machine For installation and maintenance refer to CHAPTER 4 INSTALLATION MAINTENANCE 1 Placing Documents 1 Open the document eject tray and use the eject support and feed support etc to suit the document Figure 1 301 Figure 1 302 Figure 1 303 2 Place the document and adjust the document guides to fit the document width Figure 1 304 COPYRIGHT CANON ELECTRONICS INC 2011 CANON DR M16...

Page 16: ... CaptureOnTouch Figure 1 305 2 When the main screen is displayed click Scan First Figure 1 306 3 Set the scanning method Note In this example set Enable continuous scanning ON and Scans in the full auto mode ON Figure 1 307 4 Click the Start button to start the scan Figure 1 308 5 The scanned image is displayed on the screen Once you have finished click the Next step button Figure 1 309 1 8 COPYRI...

Page 17: ...uttons as needed Note The button names vary depending on the output method Figure 1 310 7 When the output is complete the finished screen is displayed Figure 1 311 3 Clearing Paper Jams 1 Remove any remaining documents from the document feed tray Figure 1 312 2 Pull the OPEN lever and open the front unit out towards you Remove any jammed documents Figure 1 313 Figure 1 314 ...

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Page 19: ...UTLINE 2 1 II READING SYSTEM 2 6 III FEED SYSTEM 2 8 IV CONTROL SYSTEM 2 13 V POWER SUPPLY 2 17 VI LAYOUT OF ELECTRICAL COMPONENTS 2 18 VII PARTS LAYOUT ON EACH PCB 2 19 COPYRIGHT CANON ELECTRONICS INC 2011 CANON DR M160 FIRST EDITION ...

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Page 21: ...This system performs from document pickup to document ejection 3 Control system This system is comprised of an image processing section and a feed control section The image processing section controls the reading system and processes the read image data The computer also processes image data The feed control section controls the feed system 4 Power supply section This section supplies DC power con...

Page 22: ...w Document Figure 2 102 1 Feed roller 2 Retard roller 3 Registration roller drive 4 Registration roller follower 5 Eject roller drive 6 Eject roller follower 7 Pressure roller 8 Document stopper 9 Upper reading unit 10 Lower reading unit 2 2 COPYRIGHT CANON ELECTRONICS INC 2011 CANON DR M160 FIRST EDITION ...

Page 23: ...ments The stopper and pressure roller of the pickup area are also moved up and down by the main motor Control PCB Feed motor Torque limiter Retard roller Separation selector clutch One way clutch Feed roller Main motor One way clutch Registration roller Eject roller Figure 2 103 COPYRIGHT CANON ELECTRONICS INC 2011 CANON DR M160 FIRST EDITION 2 3 ...

Page 24: ...ctrical circuits block diagram of this machine is shown below CIS PCB front CIS PCB back Ultrasonic drive PCB Control PCB Operation PCB Sub PCB Main motor Feed motor AC adapter Separation clutch Figure 2 104 2 4 COPYRIGHT CANON ELECTRONICS INC 2011 CANON DR M160 FIRST EDITION ...

Page 25: ...machine starts scanning it activates the feed motor and the main motor and feeds the document after the initial operation End Start Document sensor Pre registration sensor Post registration sensor Feed motor Separation clutch Main motor Reading back surface Reading front surface Figure 2 105 COPYRIGHT CANON ELECTRONICS INC 2011 CANON DR M160 FIRST EDITION 2 5 ...

Page 26: ... guide and case The reading glass and white reference sheet are mounted on the guide Photosensitive pixels are mounted on the CIS PCB with a density of 600 dpi in a line The effective reading width is 219mm and the number of effective picture elements is 5187 A set of three basic color LEDs red green and blue RGB is mounted only on the one side This single side illumination causes a shadow on a do...

Page 27: ...is reflected from the white reference sheet on the upper unit to be input to the sensor on the CIS PCB Since the white reference sheet is placed under the reading glass feeding document does not cause dirt on it Note that executing shading while the reading glass is dirty can cause poor images such as white lines occurring in the images When this machine is turned ON or starts scanning it reads th...

Page 28: ...Registration roller drive 4 Registration roller follower 5 Eject roller drive 6 Eject roller follower 7 Pressure roller 8 Document stopper 9 Upper reading unit 10 Lower reading unit 11 Ultrasonic sensor detection point 12 Pre registration sensor detection point 13 Post registration sensor detection point 2 8 COPYRIGHT CANON ELECTRONICS INC 2011 CANON DR M160 FIRST EDITION ...

Page 29: ...and then the document stopper moves up and the document begins to feed Documents feed from the lower side of the placed document Misfeeds and double feeds have been reduced by installing a document stopper and pressure roller and increasing the diameter of the feed roller Document stopper Pressure roller Document Retard roller Feed roller Figure 2 302 4 Separation Separation of the documents is pe...

Page 30: ...and separation retry This machine is equipped with pickup retry and separation retry functions When a misfeed or double feed faulty separation occurs scanning is able to continue if the fault can be cleared by repeating these operations If the document is not detected by the pre registration sensor within the designated period of time the pickup retry operates the separation clutch to allow the fe...

Page 31: ... 2 FUNCTIONS OPERATION Retard roller Ultrasonic sensor Registration roller Feed roller Pre registration sensor Detection point Figure 2 304 COPYRIGHT CANON ELECTRONICS INC 2011 CANON DR M160 FIRST EDITION 2 11 ...

Page 32: ...by the registration sensor and the document overlapping detection by the ultrasonic sensor Registration sensor The registration sensor uses the first document length of the scanned batch as a reference to detect the document length The 35 mm or more difference from the standard is interpreted as a double feed Ultrasonic sensor The ultrasonic drive sensor transmits the ultrasonic and the ultrasonic...

Page 33: ...tion list of major ICs are shown below Control PCB SDRAM IC1 SDRAM IC2 Serial EEPROM IC8 Flash memory IC11 Computer Scanner controller IC6 CIS PCB front CIS PCB back Sub PCB Ultrasonic drive PCB Operation PCB Main motor Motor driver IC17 Motor driver IC16 Feed motor Separation clutch Figure 2 401 COPYRIGHT CANON ELECTRONICS INC 2011 CANON DR M160 FIRST EDITION 2 13 ...

Page 34: ...Working memory for the scanner controller and for storing image data temporarily IC6 Scanner controller Overall scanner control IC8 Serial EEPROM 2 kbit Saves the various setting data IC11 Flash memory 16 Mbit Stores firmware IC16 Motor driver For driving the feed motor IC17 Motor driver For driving the main motor Table 2 401 2 14 COPYRIGHT CANON ELECTRONICS INC 2011 CANON DR M160 FIRST EDITION ...

Page 35: ...n 16bit Offset Gain adjustment A D conversion 16bit Control PCB Scanner controller Shading correction One dimensional gamma correction Reordering Resolution conversion Three dimensional gamma correction JPEG compression Computer Driver JPEG decompression Resolution conversion Deskew Size detection Skip blanks etc Figure 2 402 COPYRIGHT CANON ELECTRONICS INC 2011 CANON DR M160 FIRST EDITION 2 15 ...

Page 36: ...and one dimensional gamma correction are performed and the data is simultaneously converted into 8 bit data After this data reordering resolution conversion three dimensional gamma correction and JPEG compression are performed and the data is output to the computer via the USB interface Inside the computer the various image processing is executed according to the user settings by the driver for th...

Page 37: ... the DC voltages and supply power to each of the components When no documents have been fed or there has been no communication via this USB I F for an extended period of time the machine enters the sleep mode Energy Star mode When the machine is in the sleep mode the electrical circuits enter a sleeping state However the CPU does not enter a sleeping state This machine automatically returns from t...

Page 38: ...H PCB Figure 2 601 Category Name Location Symbol Feed motor Base unit left M1 Motor Main motor Base unit right M2 Clutch Separation clutch Base unit left CL1 Control PCB Base unit PCB1 Sub PCB Front unit PCB2 Operation PCB Front unit PCB3 PCB Ultrasonic drive PCB Front unit PCB4 Table 2 601 2 18 COPYRIGHT CANON ELECTRONICS INC 2011 CANON DR M160 FIRST EDITION ...

Page 39: ...d motor J110 20P CIS PCB back J111 20P CIS PCB front J112 2P Separation clutch Table 2 701 Symbol Details Blinking 1 slowly ON 500 msec OFF 500 msec 1 time second CPU operation DC power good Blinking 2 quickly ON 250 msec OFF 250 msec 2 time second Firmware fault LED2 Blinking 3 intermittently ON 125 msec OFF 125 msec 4 times OFF 1 sec EPROM fault Table 2 702 COPYRIGHT CANON ELECTRONICS INC 2011 C...

Page 40: ...ls J201 13P Control PCB J202 20P Operation PCB Table 2 703 Symbol Details LED3 Q3 Pre registration sensor LED4 Q4 Post registration sensor LED5 Q5 Document sensor PS1 Door sensor SR1 Ultrasonic sensor receiver Table 2 704 2 20 COPYRIGHT CANON ELECTRONICS INC 2011 CANON DR M160 FIRST EDITION ...

Page 41: ...RTS 3 1 II FRONT UNIT 3 4 III BASE UNIT 3 9 IV READING UNIT 3 14 The machine shown in the photographs of the figures in this chapter may be different from some mass produced machines COPYRIGHT CANON ELECTRONICS INC 2011 CANON DR M160 FIRST EDITION ...

Page 42: ......

Page 43: ... not specifically directed 2 Document Eject Tray 1 Open the document eject tray 1 then unhook it by bending the fitting part 2 on the left side Next unhook the fitting part 3 on the right side then remove the document eject tray Note The one way bearing that fits into the fitting part on the right side may become detached Figure 3 102 Note This component may be removed before disassembling other c...

Page 44: ...nhook the 4 fitting parts 1 on the bottom side using a tool Next unhook the 2 pairs of fitting parts 2 on the top side and remove the upper cover 3 Note Unhook the fitting part on the bottom side by bending the hooks in the downward direction while pushing towards the far side When you remove the upper cover unit lock lever shaft and coil spring on the inside may become detached Figure 3 103 Figur...

Page 45: ...s and remove the lower cover 2 while opening the gap between the lower cover and base unit You should unhook the fitting part in the center left side in the below figure first Note Once you have removed the lower cover pulley cover 3 can also be removed Figure 3 105 COPYRIGHT CANON ELECTRONICS INC 2011 CANON DR M160 FIRST EDITION 3 3 ...

Page 46: ... parts 4 while removing the PCB unit You should unhook the upper metal fitting part first Note The coil spring is mounted inside the upper part Figure 3 202 4 Remove the 2 screws 1 BH M3 and remove the sub PCB 2 Remove the cables from the reverse side Figure 3 203 Notes on assembling You should attach the screws after inserting the 2 protrusions on the mounting plate into the holes for setting the...

Page 47: ...1 using a tool and remove the cam on the left side of the stop cam drive unit 2 while removing it from the bottom of the pickup arm unit 3 Note The torsion spring that fits into the document stopper unit may become detached Figure 3 204 Notes on assembling The cam should be mounted between the pickup arm unit and the document stopper unit All of the fitting parts should be fully seated There shoul...

Page 48: ...he front unit 2 Next open the front unit move to a position where the fitting parts 3 on the right side do not touch the lower cover 4 and then slide the front unit to the right side to remove it Figure 3 206 Notes on assembling All of the fitting parts should be fully seated There should not be any raised parts Figure 3 207 3 6 COPYRIGHT CANON ELECTRONICS INC 2011 CANON DR M160 FIRST EDITION ...

Page 49: ...ttom of the upper feed guide plate 2 Next unhook the pair of fitting parts in the center 3 and the 4 pairs of fitting parts at the top 4 and remove the upper feed guide plate You should completely detach the fitting parts If the guide plate has been deformed too much and does not return to its original shape and affects feeding either repair it or replace it with a new part Note For the fitting pa...

Page 50: ...base and unhook the inner fitting part Then remove the 2 rollers 4 shaft and shaft holder Once you have removed these the coil spring 5 inside can also be removed Note In the figure below the registration roller side is detached Figure 3 209 Notes on assembling Insert the shaft end unit into the opposite side and then insert the shaft holder into the base The end of the coil spring should touch th...

Page 51: ...ottom side Note For the reading unit cable the end with the thin wire held by black tape is the control PCB side and the opposite end is the reading unit side The reading unit connector cannot be inserted incorrectly due to the length of the cable and the position of the cable holder Figure 3 302 4 Remove the 5 screws 1 BH M3 and remove the control PCB 2 Note You should also remove the screw for U...

Page 52: ...the 2 screws 2 M3 with 2 washers and then remove the main motor Note The motor is configured with a cable attached Note The pulley and gear detach at the same time The motor is configured with a cable attached Figure 3 305 Notes on assembling Figure 3 304 To adjust the belt tension correctly mount the belt and then affix the screw on the side round hole of the base indicated by 1 Next affix the sc...

Page 53: ...nic drive PCB first All of the fitting parts should be fully seated There should not be any raised parts Feed the cable for the reading unit through the hole in the wire bundle guide The cable holder should be inserted in the original position and the cable should be positioned to align with the cable guide 5 Clutch 1 Remove the wire bundle guide Page 3 11 2 Remove the screw 3 M3 self tapping And ...

Page 54: ...he top and remove the lower feed guide plate 4 You should completely detach the fitting parts Note For the fitting parts on the bottom side unhook the left and right fitting parts by pushing while bending the plate downwards and unhook the central fitting part by pushing while bending upwards Note You should close the roller cover before removing the fitting parts in the center Figure 3 309 Notes ...

Page 55: ...hook the 2 pairs of fitting parts 2 using a tool and then remove from the base 1 Remove the lower feed guide plate Page 3 12 2 Unhook the leading edge fitting part then remove the pulley gear 1 Detach the stopper 2 slide the left and right bearings 3 and remove the driver roller 4 Note The left and right bearings are different sizes Figure 3 311 Figure 3 310 Notes on assembling The pulley gear and...

Page 56: ... the inside fitting parts Next remove the reading unit by lifting it straight up Note A cable is connected to the rear side of the reading unit and should not be pulled too much Figure 3 401 2 Remove the cable 1 from the cable holder 2 then remove the connector 3 and remove the reading unit 4 Note Take care when handling the leading end of the cable which is split into thin cables Care is also req...

Page 57: ...inside fitting parts Next remove the reading unit by lifting it straight up Note A cable is connected to the rear side of the reading unit and should not be pulled too much 1 Remove the upper reading unit Page 3 14 2 Hold the lower part upper side in the below figure of the reading unit in place with your finger and strongly slide the reading guide 2 so that the fitting part 1 become detached Turn...

Page 58: ...ide the reading unit When disassembling be careful with dusts and do not touch the inner surface of the glass or the surface of the lens array Figure 3 405 1 Remove the upper reading unit Page 3 14 2 Hold the lower part upper side in the below figure of the reading unit in place with your finger and strongly slide the reading guide 2 so that the fitting part 1 become detached Turn the unit over an...

Page 59: ...CHAPTER 4 INSTALLATION MAINTENANCE I INSTALLATION 1 II PARTS TO BE REPLACED 4 III MAINTENANCE 6 COPYRIGHT CANON ELECTRONICS INC 2011 CANON DR M160 FIRST EDITION ...

Page 60: ......

Page 61: ...ace Hi speed USB 2 0 Monitor Resolution 1024 x 768 XGA or higher Optical drive Able to read DVDs 2 OS Microsoft Windows XP Microsoft Windows XP x64 Edition Microsoft Windows Vista 32 64 bit edition Microsoft Windows 7 32 64 bit edition Note For details on each version refer to the User Manual 2 Checking the Accessories Open the package and take out the main body and its accessories 1 Main body 2 D...

Page 62: ...talled before connecting the machine to a computer The following shows an outline of the installation on Windows 1 Login using an account with Administrator privileges Figure 4 101 2 Before installing the software exit all other applications 3 Load the setup disk into the DVD drive of the computer 4 The setup menu starts automatically 5 Click Typical Installation Figure 4 102 Figure 4 105 Figure 4...

Page 63: ...eck that the power switch of the machine is off Of the power is on turn it off Figure 4 107 4 Connect the machine and the computer using the included USB cable When you turn this machine connected to the computer ON the plug and play function recognizes this machine and the device driver is automatically installed The preparation is now complete Check whether scanning is really performed Refer to ...

Page 64: ...Remarks 1 Feed roller MG1 4621 000 2 Retard roller MG1 4620 000 200 000 sheets Because of the worn rollers it is necessary to replace when the feed error are occurred after cleaning Note The items above are assigned as service parts and an exchange roller kit is assigned as commercially available products for a set Table 4 201 2 Replaced by service technicians None 4 4 COPYRIGHT CANON ELECTRONICS ...

Page 65: ...MG1 4601 000 1 3 Upper Reading Unit MG1 8308 000 1 4 Lower Reading Unit MG1 8309 000 1 Includes reading guide 5 Upper Reading Guide MF1 4733 000 1 A reading glass attached 6 Lower Reading Guide MF1 4734 000 1 A reading glass attached 7 Feed motor MH7 1174 000 1 8 Main motor MH7 1173 000 1 9 AC adapter MG1 4558 000 1 Outside of China 10 AC adapter China MG1 4565 000 1 China only Table 4 202 COPYRIG...

Page 66: ...o wipe off any dirt 3 Retard roller 4 Feed roller 5 Other rollers Use a cloth slightly dampened with water and well wrung out to remove any dirt and then use a clean dry cloth to wipe the main body Note Remove the retard feed roller from the main body before cleaning 6 Feed path Use such as air blowers to remove any dust and paper particles that have accumulated on the feed path Table 4 301 2 Loca...

Page 67: ... Figure 4 305 Retard roller Open the roller cover and remove the roller by pulling the lever Then assemble the new roller by inserting the gear side to the main body first Figure 4 306 Figure 4 307 Figure 4 308 5 Resetting after replacement The counters need to be reset after replacing the rollers The following shows the method for doing this Start Windows and login with administrator privileges C...

Page 68: ...tem by the service technicians is specified However when visiting a user check whether the reading glasses and the rollers are dirty If they are very dirty instruct the user to follow the user maintenance procedures Recommend the user to replace consumable parts if necessary Furthermore remove the cover check that there is no paper dust or other foreign matter inside the main body and then perform...

Page 69: ...I ERROR DISPLAY 5 1 II SERVICE MODE 5 2 III TROUBLESHOOTING LIST 5 38 IV OPERATION TROUBLESHOOTING 5 39 V IMAGE TROUBLESHOOTING 5 43 VI AFTER REPLACING PARTS 5 48 COPYRIGHT CANON ELECTRONICS INC 2011 CANON DR M160 FIRST EDITION ...

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Page 71: ...per jam has been detected A double feed was detected during scanning Other errors Table 5 102 2 Computer Error messages are displayed on the screen of the computer connected to the machine Each of the different pieces of software applications drivers OSs have their own unique messages which they control There are many user related messages such as when the user performs an incorrect operation User...

Page 72: ...file and product specific DLL files The system requirements for the computer are equivalent to those indicated in the User Manual The processing speed may drop if the CPU or memory capacity are not up to the specs When you select an operation button on the initial screen the corresponding screen is displayed allowing you to execute each of the service modes The main screens are shown below Initial...

Page 73: ...CHAPTER 5 TROUBLESHOOTING Get Status Scan Check Firm Load Figure 5 202 Analog Extended Setting Registration of Firm Figure 5 203 COPYRIGHT CANON ELECTRONICS INC 2011 CANON DR M160 FIRST EDITION 5 3 ...

Page 74: ...ction by the sensors in the front unit Document sensor 15 Panel Unit Checks whether the operating panel keys are ON or OFF 16 Feed Test Checks the overall operation of feeding documents 17 Feed Motor Checks the operation of the feed motor 18 Main Motor Checks the operation of the main motor 19 Get Status 20 Last Error Logs Displays up to the 8 most recent error codes that have occurred 21 Check De...

Page 75: ...ended Setting 44 Regist Manual Adjustment Manually adjusts the current registration adjustment value 45 Virtical Scaling Rate control Manually adjusts the reduction ratio in the feed direction 46 Scanning Modes Selects the various scanning parameters 47 Zoom Enlarges the displayed image 48 Scan button Executes a scan 49 Regist Adjustment Automatically adjusts the reading start position 50 Firm Reg...

Page 76: ...ou can copy the files within the Tools folder for this product into that folder However you should copy by only overwriting with newer files If you are not sure whether a file is newer or not check the Modified date of each file before executing Reference Folders and files The files needed by the integrated tool should be saved in the same folder Although you can change the folder name to any name...

Page 77: ... and then turn on the machine Figure 5 206 4 Run the installed file DRUnificationTool exe 7 Select Select Scanner to run each service mode or select Firm Registration to register firmware 8 If you select Select Scanner the scanner selection screen is displayed to select the connected scanner For DR M160 DLL only Figure 5 204 5 Password dialogue box appears and enter six characters as market and se...

Page 78: ...ect Application information Figure 5 208 Note Do not run any other application software such as CaptureOnTouch or turn off the machine while the service tool is running If the tool becomes unresponsive you should restart the computer Figure 5 209 How to finish Either select 7 Close on the operation screen or select Exit Application from the File menu in the toolbar 5 8 COPYRIGHT CANON ELECTRONICS ...

Page 79: ...rt or after replacing the control PCB recording the adjustment data Note Note that you cannot execute operations that require communication with the scanner Adjustment sheet A sheet of ordinary white copier paper is required to execute this mode The size is fixed at A4 or LTR Since this can be obtained easily it is not designated as a service tool Do not use paper where the outer shape is slanted ...

Page 80: ...turns 3 Select Regist Adjustment from the main menu screen Figure 5 211 4 A screen is displayed to check the adjustment sheet Check that the sheet is placed correctly and select OK Figure 5 212 5 The adjustment proceeds automatically while the progress screens are displayed 5 10 COPYRIGHT CANON ELECTRONICS INC 2011 CANON DR M160 FIRST EDITION ...

Page 81: ... TKM 0332 which is the same shading sheet as the one used for the DR 2010C 2510C or others Do not use a sheet with any dirt or creases 4 A screen is displayed to check the adjustment sheet Check that the sheet is placed correctly and select OK Operation Procedure 1 Clean feed path roller and reading glass 2 Open the document guides fully extended then place a shading sheet you prepared to fit the ...

Page 82: ...o standard mode by factory default This can be changed by user mode Select Max Document Size from the main menu screen to display the setting screen To set the long document mode change the setting to 1000 0 mm or 3000 0 mm and select the OK button Figure 5 218 7 After the adjustment is complete the warning screen disappears Figure 5 219 5 12 COPYRIGHT CANON ELECTRONICS INC 2011 CANON DR M160 FIRS...

Page 83: ...ser that you are changing it This setting can be changed depending on the user usage conditions If you change this setting notify the user that you are changing it Select Sleep from the main menu screen to display the setting screen In addition to After 10 mins you can also choose from After 1 hour and After 4 hour Change the setting as necessary and select the OK button Select Double Feed Setting...

Page 84: ...when changing consumable parts These setting values can also be changed Select Counter from the main menu screen to display the change counter screen The screen and list of items is shown below The value of the Total Count is displayed at the bottom of the main menu screen Figure 5 222 5 14 COPYRIGHT CANON ELECTRONICS INC 2011 CANON DR M160 FIRST EDITION ...

Page 85: ...gh guide until the next replacement The corresponding parts can be decided within each local region or by the service technicians as necessary Table 5 202 After changing the value select the Set button or All Set button at the right side of each item to apply the changed value To close the screen select Close These values are changed when the control PCB is replaced After the replacing the control...

Page 86: ...s displayed requiring the file in which software is stored to be selected Figure 5 224 3 Select and open the file Note Do not turn the power OFF including the USB cable is removed during loading If the power is turned OFF it returns to its original state when restarted but this is not guaranteed 4 It is loaded automatically and a progress screen is displayed Figure 5 223 5 When finished the progre...

Page 87: ... Led Open the front unit place the appropriate paper in the sensor unit and close the front unit Checks that the panel unit LED lights Select DFR to light the DFR LED Select Error to make the power button and Job No LEDs flash For the ultrasonic sensor the double circle mark lights when there are two or more sheets of paper Select the buttons again to return to the original state 2 Front unit 3 Cl...

Page 88: ...op Start X Res 100 200 300 400 600 dpi Y Res 100 200 300 400 600 dpi Color Gray Color Jpeg Normal HighQuality Dir Forward Reverse Note Initial values are underlined The Dir for the main motor is forward rotation only Table 5 203 Operation Procedure 1 After selecting the operating conditions for the target motor select Start to rotate the motor Select Stop to stop the motor Note The combination of ...

Page 89: ...main motor operation conditions the same Otherwise it will not operate correctly Figure 5 230 The details of the error codes are shown below Note that since not all errors are displayed and the first detected error code is displayed the details that are displayed may differ from the problem that you see occurring For example if the front reading unit cable is not connected E054 is not displayed bu...

Page 90: ...rror P001 Paper jam when entering pre registration sensor P002 Paper jam when leaving pre registration sensor P004 Paper jam at eject P006 Paper jam when entering post registration sensor P007 Paper jam when leaving post registration sensor P050 Force stop from controller This mode is used to check the versions of the main body firmware and internal devices of this machine Figure 5 231 Table 5 204...

Page 91: ...n Operation Procedure 1 Select Write settings to text 2 When the save screen is displayed set the save location 3 The information is saved The following shows some of the details in the file that is saved Figure 5 232 Serial number data is saved on the control PCB If this PCB is replaced enter the serial number shown on the rating label at the main body and select Set on the right side Figure 5 23...

Page 92: ...Upper Left X Y Reference point setting The initial value 0 0 is the top left corner Scan Page Sets the number of pages to scan The initial value 0 is all pages in 1 batch Jpeg comp brightness contrast JpegImage NoneSeparateFeed ThinPaperFeed Not Save Read Image Data No Details 2 Scan Click this button to begin the scan 3 Image display area The scanned image is displayed The left side is the front ...

Page 93: ...r of pages to scan is 0 the completion screen is displayed when the document ends Click OK Figure 5 235 Note If an error occurs in the scan modes before executing the scan the following error screen is displayed Select OK at the top of the screen to exit the scan Error occurs in particular if you scan in this mode after scanning by Extended Setting in other section You should restart after exiting...

Page 94: ... the firmware within the same folder and attach comments to firmware and is easy to manage Operation Procedure 1 Select Manual Shading to display the setting screen The initial values are all 0 Figure 5 237 Figure 5 238 2 Set the adjustment value by moving the slide bar The set values are displayed The adjustable settings are gray red green and blue for each of the front and back sides Note For de...

Page 95: ...l screen or other screens 3 The firmware registration screen is displayed Select Register Figure 5 241 4 When the file selection screen is displayed select the file Note The file format is mot The file name can be changed to anything 5 The firmware is automatically registered The Product Name and Firmware version are displayed on the firmware registration screen Figure 5 239 2 The following screen...

Page 96: ...lder name is decided to match them Furthermore an ini file that contains the setting conditions is saved at the same time The following shows an example of the folder Note To delete from the registration screen select the target version and then select Delete Note that the file is not deleted from the folder Note The registered firmware is displayed in the Firm Load screen on the next restart or w...

Page 97: ...ess screen disappears When the firmware is changed a reset is automatically executed internally Figure 5 245 5 Check the version screen on the Check Device screen 2 When the warning screen is displayed click OK For unregistered firmware This mode has the same functionality as Firm Load in the Main Menu screen 1 Select Firm Load Figure 5 246 3 Writing starts automatically and the progress screen is...

Page 98: ...ation is performed using Dcon Check Note This automatically detects whether the file is for the connected scanner and only executes writing if it is suitable Selecting the sensor is performed from the drop down box Furthermore when a sensor is detected a red circle lights on the left side Figure 5 249 Each of the screen are shown below These show the sensors in the detected state Regist Sensor Fig...

Page 99: ...CHAPTER 5 TROUBLESHOOTING Door Open Sensor Figure 5 251 USS Ultrasonic Sensor Figure 5 252 Front Unit Figure 5 253 COPYRIGHT CANON ELECTRONICS INC 2011 CANON DR M160 FIRST EDITION 5 29 ...

Page 100: ...Units are mm and the setting range is 5 0 The direction delays the timing 2 Virtical Scaling Rate control Feed direction scale parameter adjustment value There are three types Units are and the setting range is 1 0 of the factory value 3 0 of the user value 3 Set button Sets the adjustment values No Details 4 Regist Adjustment button Executes automatic registration adjustment 5 Scan image The scan...

Page 101: ... settings The operation method is also the same which is to place the registration adjustment sheet white sheet and then click the Regist Adjustment button at the bottom of the screen The values that are set at that time are displayed Check the final image Re scan Scale parameter adjustment Re scan Manual Registration Adjustment Scan Place the scale parameter adjustment sheet Automatic registratio...

Page 102: ... set the size to match the sheet size you are using or set to either Auto Size or None Separate Feed Other settings are the setting values stored in the service tool and the mode is Gray Note that if you perform a scan using the Scan Check screen before scanning using the Extended Setting screen those settings are applied 3 Enlarge the image and check the leading edge position 4 The value to adjus...

Page 103: ...be configured from the Utility USB Properties Maintenance user operating screen That value is linked with the User Scale in this mode Note that the user value is displayed to one decimal place with the value rounded Operation Procedure Note If you adjust the scale parameter after replacing the control PCB or want to set the scale parameter adjustment value that is displayed in the user operating s...

Page 104: ...the leading edge is incorrect or the image is skewed perform the scan again Figure 5 261 5 Check the trailing edge image next and set the adjustment values For example if you want to extend by 2 0mm with A4 size then since 2 0 297 0 67 add 0 67 to the value If the original value is 0 0 set the setting value to 0 67 After you have set the value click the Set button In the below figure Factory Scale...

Page 105: ...y adjustment value alone If this happens use the user adjustment value as well Or replace the rollers 6 Place the adjustment sheet and scan again Check the displayed image Note Repeat the procedure again if the adjustments were not corrected properly COPYRIGHT CANON ELECTRONICS INC 2011 CANON DR M160 FIRST EDITION 5 35 ...

Page 106: ...utton When you enter this mode a dot lights up in the bottom right of the Job No indicator 2 Error 3 Settings 4 Debugging note that this excludes default settings 5 Latest information when recovering the files Recovery procedure refer to Figure 5 264 Feeding paper While the machine is in this mode place paper and press the Start button to begin feeding the paper 1 Open the Advanced screen for the ...

Page 107: ...does not want to increase the disk usage ask the users to delete these as necessary from the save locations shown below 1 Windows XP C Documents and Settings All Users Application Data Canon Electronics Scanner Drivers log 2 Windows Vista 7 C ProgramData Canon Electronics Scanner Drivers log Reference Displaying log files Although the content of the log files cannot be interpreted by generic softw...

Page 108: ...not come ON X X 2 No scanner is found X X 3 Scanner does not start X X X X 4 Scanning does not feed properly X X X 5 Scanning speed is slow X X Table 5 301 2 Image Failures Note Major causes of each failure are marked X No Cause Failure System Software Hard ware Connec tion Dirt dust Docu ment Settings 1 All black all white all streaked X X X X 2 Too dark too light X X 3 Streaks in image X X 4 Ima...

Page 109: ...correctly AC power supply voltage 2 Is the power outlet supplying power at the rated voltage NO Explain to the user that this is not a problem with the machine Connection of AC adapter 3 Is the AC adapter connected NO Connect the connectors correctly Power button 4 Is the power button on NO Turn the power button on Power cord 5 Does replacing the power cord fix the problem YES Done AC adapter 6 Do...

Page 110: ...e computer YES Done Software 2 Was the problem solved by reinstalling the scanner driver or application YES Done Connection of the connector control PCB 3 Are the motor and sensor connectors connected correctly NO Connect the connectors correctly Drive transmission system 4 Is the transmission system of the motors normal Are parts such as gears and belts normal NO Attach the parts correctly Replac...

Page 111: ...d properly no float slant or gaps NO Attach the parts correctly Parts in feed path 8 Is the surface touching documents smooth No scratches or burrs NO Replace inferior parts Drive transmission system 9 Does an abnormal noise occur while feeding Are any of the gears damaged or the belts loose YES Attach the parts correctly Replace inferior parts Motors 10 Is the operation normal when you perform an...

Page 112: ...s running YES Close the other applications 3 Are resident applications such as a virus protection program running YES Close the service type applications Insufficient computer memory 4 Is there insufficient hard disc space YES Increase the hard disc space 5 Is the USB port supported NO Use a computer that supports it 6 Is the USB cable supported NO Use the included USB cable Hi speed USB 2 0 not s...

Page 113: ...ll white All streaked Too dark Too light Streaks 1 Streaks 2 Streaks 3 Slanting Skew correction Wrong size Auto size Has shadows Original document B Missing leading edge Margin at leading edge Stretched Compressed Table 5 501 COPYRIGHT CANON ELECTRONICS INC 2011 CANON DR M160 FIRST EDITION 5 43 ...

Page 114: ... the computer YES Done 4 Reading related cables connected properly NO Connect properly Reading Unit 5 Was the problem solved by replacing the reading unit YES Done Control PCB 6 Was the problem solved by replacing the control PCB YES Done Table 5 502 2 Too Dark Too Light The image cannot be seen properly because the brightness is inappropriate Cause Faulty Locations Step Check Item Result Action S...

Page 115: ...t 4 Is the inside of the CIS unit clean NO Clean or replace the reading unit Light Adjustment 5 Have you executed Light Adjustment NO Execute the adjustment Table 5 504 4 Image Slanted If the document is fed at an angle the image will become slanted Cause Faulty Locations Ste p Check Item Result Action 1 Is the document placed properly NO Place properly Placing documents 2 Are the document guides ...

Page 116: ...O Execute the adjustment Scale parameter adjustment 5 Have you executed scale parameter adjustment NO Execute the adjustment Table 5 506 6 Text Cannot be Seen When the background includes colors or patterns text may be hidden by the background when scanning in black and white There are special modes such as Advanced Text Enhancement etc for solving this problem Note The problem may not be fixed de...

Page 117: ...logs etc are scanned at a low resolution Cause Faulty Locations Step Check Item Result Action NO Set it Setup of Moire Reduction 1 Is Moire Reduction set YES Increase the resolution Set to High Quality Moire Reduction Table 5 508 COPYRIGHT CANON ELECTRONICS INC 2011 CANON DR M160 FIRST EDITION 5 47 ...

Page 118: ...ter in service mode 3 Execute the scale parameter adjustment in Extended Setting screen in service mode Reading Unit Execute Regist Adjustment and Light Adjustment in service mode Registration Related Parts If problems occur in the leading edge or trailing edge positions of images scanned after replacing or reassembling registration related parts such as the registration sensor sub PCB execute Reg...

Page 119: ...APPENDIX I GENERAL CIRCUIT DIAGRAM A 1 II LIST OF SPECIAL EQUIPMENT A 2 COPYRIGHT CANON ELECTRONICS INC 2011 CANON DR M160 FIRST EDITION ...

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Page 121: ...Power switch Pre registration sensor LED Q Post registration sensor LED Q Document sensor LED Q Door sensor Ultrasonic sensor receiver Control PCB Main motor Feed motor Separation clutch AC adapter AC cable I GENERAL CIRCUIT DIAGRAM COPYRIGHT CANON ELECTRONICS INC 2011 CANON DR M160 FIRST EDITION A 1 ...

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Page 123: ...ets 1 set 2 Scale parameter adjustment sheet TKM 0271 or self made B For the scale parameter adjustment Can also be created from copier paper by the service technician 3 Test sheet TKM 0271 A For normal image display checking 10 sheets 1 set Table A 201 Note Rank notation A Equipment that each service technician must carry B Equipment that can be shared among a group of 5 service technicians C Equ...

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Page 125: ...Prepared by Quality Assurance Center Canon Electronics Inc 3 5 10 Shibakoen Minato ku Tokyo 105 0011 Japan FIRST EDITION JULY 2011 63999 ...

Page 126: ...0711SZ ...

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