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Problem 6
Pages are missing.
Solutions
When the scanner driver’s [Scanning Side] setting is
[Skip Blank Page], documents with very little black may
be unintentionally skipped. Click the [Setting] button
and decrease the [Set the likelihood of skipping blank
page] value, or select another scan mode setting such
as [Simplex] or [Duplex]. If pages are skipped due to
the document double feeding, see “Problem 7
Documents jam (or double-feed)”.
Problem 7
Documents jam (or double-feed).
Solutions
(1) If the roller has been installed correctly, clean it if
necessary.
(2) Proper scanning may not be possible when
document pages stick together due to static
electricity. Fan the documents before you load
them.
(3) Set the scanner to Bypass mode, and manually
feed the scanner one page at a time.
Problem 8
Scanned images are saved in TIFF instead of JPEG
format.
Solutions
When documents are scanned with CapturePerfect
while [Color Mode] is set to [Detect automatically] in the
scanner driver, documents detected as black and white
are automatically saved in TIFF format, even if the file
type is specified as JPEG format. This occurs because
JPEG format does not support black and white binary
format images. If you want to save all images in JPEG
format, change the scanning [Color Mode] to either [24-
bit Color] or [256-level Gray].
Problem 9
Each scanned image of a multi-page document is
saved as a separate document.
Solutions
• With CaptureOnTouch, you can scan multiple pages
into one image file when TIFF or PDF file format is
selected. To do this, select [File type], click the
button, and select [Save all pages as one file] in the
displayed dialog box.
• When you select [Scan Batch to File] from the [Scan]
menu in CapturePerfect, a dialog box appears with a
pull-down menu at the bottom that allows you to
select [Single Page], [Multi Page (All Pages)], or [Multi
Page (Specified Pages)]. If you select [Single Page],
each page of a multi-page document is saved as a
separate image file. To save multiple pages to a
single image file, select [Multi Page (All Pages)] or
[Multi Page (Specified Pages)].
Problem 10
All of the placed documents have been scanned,
but the scanned image does not appear on the
application.
Solutions
When [Panel-Feeding] or [Automatic Feeding] is
selected as the feeding method on the scanner driver's
setting screen, a scanning operation will not continue
after all of the documents are fed, as the scanner
awaits additional documents to be fed. You can finish
the operation and send the scanned images to the
application by pressing the Stop button on the
operating panel.
Problem 11
Scanned images of multiple pages cannot be saved
in a single JPEG or BMP (PICT) file.
Solutions
Multiple scanned images cannot be saved in a single
JPEG or BMP (PICT) file. Save the images in either
multi-page TIFF or PDF format.
