Canon G500 Series Online Manual Download Page 321

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USB Connection Problems

If the printer connected to the computer via USB is not recognized, check the following items.

USB Connection Not Recognized

The following problems may occur even though the USB connection is recognized.

• Printing is slow.
• Hi-Speed USB connection does not work.
• A message such as "

This device can perform faster

" appears. (Windows)

If the above is the case, check the following.

USB Connection Does Not Work Properly

Note

• If your system environment does not support Hi-Speed USB, the printer operates at the slower speed

of Full-Speed or Low-Speed. In this case, the printer works properly but printing speed may slow down
due to the communication speed.

USB Connection Not Recognized

Check1

Check that printer is turned on.

Check2

Connect USB cable properly.

As the illustration below, the USB port is at the back of the printer.

Important

• Check the orientation of the "Type-B" connector and connect to the printer. For details, refer to the

instruction manual supplied with the USB cable.

Check3

Check that

Enable bidirectional support

is selected in

Ports

sheet of

Printer properties

dialog box. (Windows)

321

Summary of Contents for G500 Series

Page 1: ...G500 series Online Manual English ...

Page 2: ...tility 49 Starting Up IJ Network Device Setup Utility 50 Diagnosing and Repairing Network Settings 51 Performing Changing Network Settings 52 Canon IJ Network Device Setup Utility Screen 53 Performing Network Settings 57 Performing Changing Wired LAN Connection Ethernet Cable Settings 58 Performing Changing Wi Fi Settings 61 Assigning Printer Information 66 List of Models Which Does Not Support Di...

Page 3: ...dge 106 Checking Maintenance Cartridge Status on LCD 109 Overview 110 Safety 111 Safety Precautions 112 Regulatory Information 115 WEEE EU EEA 116 Handling Precautions 127 Legal Restrictions on Printing 128 Printer Handling Precautions 129 Transporting Your Printer 130 When Repairing Lending or Disposing of the Printer 134 Keeping Print Quality High 135 Main Components and Their Use 136 Main Compo...

Page 4: ...de 158 Changing Settings from Operation Panel 160 Changing Settings from Operation Panel 161 Setting Items on Operation Panel 162 Print settings 163 LAN settings 164 Other dev settings 168 Language selection 169 Firmware update 170 Reset setting 171 Feed settings 172 Ink level monitor 173 ECO settings 174 Quiet setting 175 System information 176 Specifications 177 Information about Paper 180 Suppo...

Page 5: ...iver 217 Canon IJ Printer Driver 218 Opening Printer Driver s Setup Screen 219 Canon IJ Status Monitor 220 Instructions for Use Printer Driver 222 Printer Driver Description 224 Quick Setup Tab Description 225 Main Tab Description 231 Page Setup Tab Description 235 Maintenance Tab Description 247 Canon IJ Status Monitor Description 249 Installing the Printer Driver 252 Printing Using Canon Applica...

Page 6: ... Blank Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks or Lines 304 Lines Are Misaligned Distorted 308 Paper Is Smudged Printed Surface Is Scratched Ink Blots Paper Curl 309 Vertical Line Next to Image 313 Images Incomplete Cannot Complete Printing 314 Lines Incomplete or Missing Windows 315 Back of Paper Is Smudged 316 Uneven or Streaked Colors 317 Mechanical Problems 318 Printer Does Not T...

Page 7: ...Jammed 334 1300 335 Paper Is Jammed inside Printer 337 1000 341 1070 343 1200 344 1368 345 1496 346 1640 347 1723 348 1724 349 1725 350 1726 351 1727 352 Shipping Tape etc Are Still Attached 1890 353 2114 354 2200 356 3252 357 4103 358 5100 359 5200 360 6000 361 ...

Page 8: ...Using Online Manual Operating Environment Symbols Used in This Document Touch enabled Device Users Windows Printing Online Manual Trademarks and Licenses Screenshots in This Manual 8 ...

Page 9: ...sonal injury or property damage caused by incorrect operation of the equipment These must be observed for safe operation Important Instructions including important information that must be observed to avoid damage and injury or improper use of the product Be sure to read these instructions Note Instructions including notes for operation and additional explanations Basics Instructions explaining ba...

Page 10: ...ows For touch actions you need to replace right click in this document with the action set on the operating system For example if the action is set to press and hold on your operating system replace right click with press and hold 10 ...

Page 11: ... S A and licensed to Canon Inc Autodesk and AutoCAD are registered trademarks or trademarks of Autodesk Inc and or its subsidiaries and or affiliates in the USA and or other countries QR Code is a registered trademark of DENSO WAVE INCORPORATED in Japan and in other countries USB Type C is a trademark of USB Implementers Forum The Mopria word mark and the Mopria Logo are registered and or unregist...

Page 12: ...form shall mean the preferred form for making modifications including but not limited to software source code documentation source and configuration files Object form shall mean any form resulting from mechanical transformation or translation of a Source form including but not limited to compiled object code generated documentation and conversions to other media types Work shall mean the work of a...

Page 13: ... 4 any medium with or without modifications and in Source or Object form provided that You meet the following conditions 1 You must give any other recipients of the Work or Derivative Works a copy of this License and 2 You must cause any modified files to carry prominent notices stating that You changed the files and 3 You must retain in the Source form of any Derivative Works that You distribute ...

Page 14: ... all other commercial damages or losses even if such Contributor has been advised of the possibility of such damages 9 Accepting Warranty or Additional Liability While redistributing the Work or Derivative Works thereof You may choose to offer and charge a fee for acceptance of support warranty indemnity or other liability obligations and or rights consistent with this License However in accepting...

Page 15: ...STITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Part 3 Cambridge Broadband Ltd copyright notice BSD Portions of this code are copyright c 2001 ...

Page 16: ...S PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCURE...

Page 17: ...isclaimer in the documentation and or other materials provided with the distribution Neither the name of Cisco Inc Beijing University of Posts and Telecommunications nor the names of their contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPR...

Page 18: ...that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 Neither the name of Apple Inc Ap...

Page 19: ...THER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE LEADTOOLS Copyright C 1991 2009 LEAD Technologies Inc CMap Resources Copyright 1990 2009 Adobe Systems Incorporated All rights reserved Copyright 1990 2010 Adobe Systems Incorporated All rights reserved Redistribution and u...

Page 20: ...MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE Copyright 2000 Computing Research Labs New Mexico State University Copyright 2...

Page 21: ...ifornia Berkeley Copyright c 1981 2000 The Regents of the University of California All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form mus...

Page 22: ...nt in parts or full form without having to pay us royalty free usage o You may not pretend that you wrote this software If you use it or only parts of it in a program you must acknowledge somewhere in your documentation that you have used the FreeType code credits We specifically permit and encourage the inclusion of this software with or without modifications in commercial products We disclaim al...

Page 23: ...works thereof for any purpose and to authorize others to exercise some or all of the rights granted herein subject to the following conditions o Redistribution of source code must retain this license file FTL TXT unaltered any additions deletions or changes to the original files must be clearly indicated in accompanying documentation The copyright notices of the unaltered original files must be pr...

Page 24: ...ect special incidental or consequential as a result of the reproduction modification distribution or other use of the TWAIN Toolkit JSON for Modern C Copyright c 2013 2017 Niels Lohmann Permission is hereby granted free of charge to any person obtaining a copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation t...

Page 25: ...right c 2014 Kenneth MacKay All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of con...

Page 26: ...CT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE ISC License Copyright c 2013 2017 Frank Denis j at pureftpd dot org Permission to use copy modify and or distribute this software for any purpose with or without fee is hereby granted provided that the above copyright notice and this per...

Page 27: ...ce this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution Neither name of Intel Corporation nor the names of its contributors may be used to endorse or promote products derived from this software witho...

Page 28: ...OVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT ...

Page 29: ...ing information The following information on the printer s network setting is printed out Some setting values are not displayed depending on the printer settings Item Num ber Item Description Setting 1 Product Information Product information 1 1 Product Name Product name XXXXXXXX 1 2 ROM Version ROM version XXXXXXXX 1 3 Serial Number Serial number XXXXXXXX 2 Network Diagnostics Network diagnostics...

Page 30: ...XX XXX 3 2 15 TCP IPv6 TCP IPv6 Enable Disable 3 2 16 Link Local Address Link local address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 2 17 Link Local Prefix Length Link local prefix length XXX 3 2 18 Stateless Address1 Stateless address 1 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 2 19 Stateless Prefix Length1 Stateless prefix length 1 XXX 3 2 20 Stateless Address2 Stateless address 2 XXXX XXXX XXX...

Page 31: ...3 2 Connection Connection status Active Inactive 3 3 3 SSID SSID Wireless Direct network name SSID 3 3 4 Password Password Wireless Direct password 3 3 5 Channel Channel 3 3 3 6 Encryption Encryption method AES 3 3 7 Authentication Authentication method WPA2 PSK 3 3 8 TCP IPv4 TCP IPv4 Enable Disable 3 3 9 IP Address IP address XXX XXX XXX XXX 3 3 10 Subnet Mask Subnet mask XXX XXX XXX XXX 3 3 11 ...

Page 32: ...ng Enable Disable 5 13 PictBridge Commun PictBridge Communica tion Enable Disable 5 14 DNS Server Obtain DNS server ad dress automatically Auto Manual 5 15 Primary Server Primary server address XXX XXX XXX XXX 5 16 Secondary Server Secondary server ad dress XXX XXX XXX XXX 5 17 Proxy Server Proxy server setting Enable Disable 5 18 Proxy Address Proxy address XXXXXXXXXXXXXXXXXXXX 5 19 Proxy Port Pr...

Page 33: ...s LPR setting Enable RAW protocol Enable LLMNR Enable PictBridge commun Enable disable Enable XX represents alphanumeric characters Default value depends on printer To check value use operation panel LAN settings Wireless Direct Defaults Item Default WL Direct net SSID DIRECT abXX G500series 1 Password YYYYYYYYYY 2 Security method WPA2 PSK AES Confirm request Displayed 1 ab is specified at random ...

Page 34: ... 2 The password is specified automatically when the printer is turned on for the first time 34 ...

Page 35: ...printer Important You can connect up to 5 devices to the printer at the same time with Wireless Direct Check the usage restrictions and switch the printer to the Wireless Direct Restrictions Changing Printer Setting to Use Wireless Direct 1 Make sure the printer is turned on 1 2 Press Setup button 2 The Setup menu screen appears 3 Select Device settings and press the OK button 3 4 Select LAN setti...

Page 36: ...2 Select DIRECT XXXX G500series X represents alphanumeric characters from list on 2 your smartphone tablet computer Note If DIRECT XXXX G500series does not appear on the list Wireless Direct is not enabled See Changing Printer Setting to Use Wireless Direct to enable Wireless Direct 3 Enter Password on smartphone tablet computer 3 The smartphone tablet computer is connected to the printer Note Che...

Page 37: ...Select a setting item 6 Press button to switch the desired setting item Change name SSID Change the identifier SSID for Wireless Direct The identifier SSID is the printer s name device name displayed on a Wi Fi Direct compatible device Follow the procedure below to change the identifier SSID To set manually 1 Select Manual setup and press the OK button 1 2 Press the OK button to enter edit 2 Press...

Page 38: ... enter uppercase lowercase numbers symbols One character can be erased by pressing the Back button 3 Confirm the input contents and press and hold OK button 3 4 Check displayed message select Yes and press the OK button 4 To set automatically 1 Select Auto update and press OK button 1 2 Select Yes and press OK button 2 Note After completing the settings you can check the Network name SSID Security...

Page 39: ...t an unauthorized access we recommend you should select the setting to display the confirmation screen Note If you change the Wireless Direct setting of the printer also change the wireless router setting of the device 39 ...

Page 40: ...ct the connection between the device and wireless router will be disabled In that case the connection of the device may switch to a mobile data connection automatically depending on your device Transmission fees for connecting to the Internet using a mobile data connection apply In the Wireless Direct you can connect up to five devices at the same time If you try to connect a sixth device while fi...

Page 41: ...ndows you can perform network settings using IJ Network Device Setup Utility IJ Network Device Setup Utility Windows Diagnosing and Repairing Network Settings Windows macOS You can diagnose or repair network settings using IJ Network Device Setup Utility For Windows IJ Network Device Setup Utility Windows For macOS IJ Network Device Setup Utility macOS Network Connection Tips See below for tips on...

Page 42: ...led while the setting is changed Do not proceed to the next screen of this guide until setup is complete For office use consult your network administrator Note that if you connect to a network with no security protection your personal information could be disclosed to a third party Wireless Direct Important If a device is connected to the Internet via a wireless router and you then connect it to a...

Page 43: ... and then redo the settings Devices connected to the printer using Wireless Direct cannot communicate with each other Firmware updates for the printer are not available while using Wireless Direct When a device has been connected to the printer without using a wireless router and you want to set it up again using the same connection method disconnect it first Disable the connection between the dev...

Page 44: ...Network Connection Tips Windows macOS Detect Same Printer Name Switching Printer s Connection to Network or Terminal Devices 44 ...

Page 45: ...acOS The printer names appear with the MAC address added at the end or as the printer name specified by Bonjour Check identifiers such as the MAC address the printer name specified by Bonjour and the printer s serial number to select the printer from among those that appear Note Serial number may not appear on result screen To check the printer s MAC address and the serial number print out the net...

Page 46: ...on Method If you want to switch the connection method to USB when the printer is used with a LAN connection check the following items For Windows Click here and perform setup For macOS Click here and perform setup Reconfiguration Method of Wi Fi Connection Follow either procedure below to change Wi Fi connection method infrastructure or Wireless Direct For Windows See Changing the Connection Mode ...

Page 47: ...4 If message saying setup is completed appears press OK button 4 For macOS See Changing the Connection Mode 47 ...

Page 48: ...y Starting Up IJ Network Device Setup Utility Diagnosing and Repairing Network Settings Performing Changing Network Settings List of Models Which Does Not Support Diagnosis and Repair Function List of Models Which Does Not Support IPv6 Configuration via USB Connection 48 ...

Page 49: ...tion IJ Network Device Setup Utility repairs the status of the printer and computer Not available for some models Important Depending on the printer you are using an administrator password is already specified for the printer at the time of purchase When you change the network settings authentication by the administrator password is required For details Administrator Password For improving securit...

Page 50: ...en select the Search charm and search for IJ Network Device Setup Utility In Windows 7 or Windows Vista click Start and select All Programs Canon Utilities IJ Network Device Setup Utility and then IJ Network Device Setup Utility When you start up IJ Network Device Setup Utility a message appears Check the message and select Yes The screen below appears Select Diagnose and Repair or Printer Network...

Page 51: ...Follow the procedure below 1 Start up IJ Network Device Setup Utility 1 2 Check the displayed message and select Yes 2 3 Select Diagnose and Repair on the displayed screen 3 Perform operations following the instructions on the screen Note This function checks the following items whether the computer is connected to the router whether a web page on the Internet can be viewed whether the printer can...

Page 52: ...Performing Changing Network Settings Canon IJ Network Device Setup Utility Screen Performing Network Settings 52 ...

Page 53: ...of detected printer The icon below appears on the left if the printer cannot be used Appears when the printer requires setup or has not been configured Appears when the IP address is duplicated to another printer Appears when you cannot communicate with the printer Note If a printer you want to use is not detected try to set the criteria for printer search Setting Criteria for Printer Search Searc...

Page 54: ...p Note If USB is selected from the pulldown menu on the toolbar is displayed E Location Displays the printer location if it is registered Nothing is displayed if the printer status is Requires Setup Note If USB is selected from the pulldown menu on the toolbar nothing is displayed Assigning Printer Information F Connection Method Displays printer connection method wired LAN Wi Fi or USB Note If US...

Page 55: ...lldown menu on the toolbar nothing is displayed The printer with Requires Setup displayed on Status is not displayed Assigning Printer Information J IPv6 On appears when an IPv6 address is assigned for the printer Note If USB is selected from the pulldown menu on the toolbar is displayed K Displays the printer status and operation guides Selecting a printer from the printer list displays its curre...

Page 56: ...tects printers Note This item has the same function as Update in the View menu C Stops detecting printers Note This item has the same function as Cancel in the View menu D Switches the printer list IPv4 IPv6 or USB printers Note This item has the same function as Switch View in the View menu You can also display the USB connected printer list Not available for some models In this case select USB E...

Page 57: ...Performing Network Settings Performing Changing Wired LAN Connection Ethernet Cable Settings Performing Changing Wi Fi Settings Assigning Printer Information 57 ...

Page 58: ...t the printer with Wired LAN displayed on Connection Method and Available displayed on Status to perform settings You can perform settings for a printer with Available not displayed on Status via USB connection To perform setup for a USB connected printer select USB from the pulldown menu on the toolbar and select the printer to perform change settings 5 Select Network Settings on Printer Settings...

Page 59: ...HCP server functionality must be enabled on your router C Use next IP address Select this option if no DHCP server functionality is available in your setup where you use the printer or you want to use a fixed IP address Enter the IP address subnet mask and default gateway IPv6 settings Note If you select a USB connected printer on step 4 you cannot perform IPv6 settings depending on the printer yo...

Page 60: ...re using C Use Manual Address Select this option if no DHCP server functionality is available in your setup where you use the printer or you want to use a fixed IP address Enter the IP address and IP address prefix length Note This setting item is not available depending on the printer you are using D Use DHCPv6 Select when you obtain an IP address using DHCPv6 Note This setting item is not availa...

Page 61: ... Select Printer Network Setup on the displayed screen 3 Detected printers are listed 4 Select printer to perform change settings from printer list 4 Select the printer with Wi Fi displayed on Connection Method and Available or Requires Setup displayed on Status to perform settings You can perform settings for a printer with Available or Requires Setup not displayed on Status via USB connection To ...

Page 62: ...onnects the printer to wireless communication devices smartphone or tablet without a wireless router Note If Wi Fi is enabled on the computer and if you select a USB connected printer on step 4 you can select Direct depending on the printer you are using If Direct is selected all items are displayed in a gray out status and you cannot perform any settings In addition you cannot connect to Internet...

Page 63: ...en Appears D Encryption Type Displays the encryption method used over the Wi Fi IPv4 settings Note The setting items below are available only when Infrastructure is selected for Network Type If Direct is selected all items are displayed in a gray out status and you cannot perform any settings A Use IPv4 address Always selected displayed in a gray out state B Get IP address automatically Select thi...

Page 64: ...ed in a gray out status and you cannot perform any settings A Use IPv6 address Select when you use the printer with IPv6 environment B Use Stateless Address Select when you use an IP address assigned automatically Use a router compatible with IPv6 Note This setting item is not available depending on the printer you are using C Use Manual Address Select this option if no DHCP server functionality i...

Page 65: ...D Use DHCPv6 Select when you obtain an IP address using DHCPv6 Note This setting item is not available depending on the printer you are using 8 Click Set 8 65 ...

Page 66: ... 3 Select Printer Network Setup on the displayed screen 3 Detected printers are listed 4 Select printer to assign location name and device name 4 Select the printer with Available displayed on Status 5 Select Detailed Printer Settings on Printer Settings menu 5 The Confirm Printer Password screen appears For more on the password refer to Administrator Password 6 Enter password and click OK 6 The D...

Page 67: ...nction of IJ Network Device Setup Utility G4000 series PRO 500 series PRO 1000 series MB2100 series MB2700 series MB5100 series MB5400 series iB4100 series PRO 520 PRO 540 PRO 540S PRO 560 PRO 560S PRO 2000 PRO 4000 PRO 4000S PRO 6000 PRO 6000S TS9000 series TS8000 series TS6000 series TS5000 series MG3000 series E470 series 67 ...

Page 68: ...0 series TS8000 series TS9000 series TR8500 series TR7500 series TS9100 series TS8100 series TS6100 series TS5100 series TS3100 series E3100 series TS300 series E300 series TR8580 series TS9180 series TS8180 series TS6180 series TR8530 series TR7530 series TS8130 series TS6130 series XK70 series XK50 series G4010 series G3010 series TR4500 series E4200 series TS6200 series TS6280 series TS6230 ser...

Page 69: ... TR9530 series TS3300 series E3300 series 69 ...

Page 70: ...Handling Paper Ink Tanks etc Loading Paper Refilling Ink Tanks 70 ...

Page 71: ...Loading Paper Loading Plain Paper Photo Paper Loading Envelopes 71 ...

Page 72: ... 1 Prepare paper 1 Align the edges of paper If paper is curled flatten it Note Align the edges of paper neatly before loading Loading paper without aligning the edges may cause paper jams If paper is curled hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat For details on how to flatten curled paper see Check3 in Paper Is Smudged Printed ...

Page 73: ...f the paper the leading edge may rise and printing may be shifted Make sure that the leading edge of the paper does not rise such as by holding the part that protrudes from the rear tray 3 Pull out the paper output tray B and the output tray extension C 3 4 Open the feed slot cover D 4 73 ...

Page 74: ...TH PRINT SIDE FACING UP 6 After loading paper on the rear tray the paper information registration screen for the rear tray appears on the LCD 7 Slide right paper guide to align with both sides of paper stack 7 Do not slide the paper guides too hard against the paper The paper may not be fed properly 74 ...

Page 75: ...t Always load paper in portrait orientation F Loading paper in landscape orientation G can cause paper jams Note Do not load sheets of paper higher than the load limit mark H 8 Close feed slot cover gently 8 75 ...

Page 76: ...w ink is used and sprayed distance from nozzles etc that allow you to print to that type with optimal image quality The wrong paper settings may cause poor printout color quality or scratches on the printed surface If you notice blurring or uneven colors increase the print quality setting and try printing again To prevent incorrect printing this printer has a function that detects whether the sett...

Page 77: ...put paper with your hands or use the printer in a place where the paper does not fall If the paper falls the printed side may become dirty or scratched Also when supporting the paper with hands be sure not to pull the paper forcefully while printing 77 ...

Page 78: ...re envelopes 1 Press down on all four corners and edges of the envelopes to flatten them If the envelopes are curled hold the opposite corners and gently twist them in the opposite direction If the corner of the envelope flap is folded flatten it Use a pen to press the leading edge in the inserting direction flat and sharpen the crease The figures above show a side view of the leading edge of the ...

Page 79: ...3 Pull out the paper output tray B and the output tray extension C 3 4 Open the feed slot cover D 4 5 Slide right paper guide E to open both paper guides 5 79 ...

Page 80: ... the paper information registration screen for the rear tray appears on the LCD Fold flap of the envelope and load the envelope in portrait orientation with the address side facing up 7 Slide right paper guide to align with both sides of envelopes 7 Do not slide the paper guides too hard against the envelopes The envelopes may not be fed properly 80 ...

Page 81: ...Note Do not load envelopes higher than the load limit mark F 8 Close feed slot cover gently 8 81 ...

Page 82: ...yed to register the paper information Note To prevent incorrect printing this printer has a function that detects whether the settings for the paper loaded on the rear tray matches the paper settings Before printing make print settings in accordance with the paper settings When this function is enabled an error message is displayed if these settings do not match to prevent incorrect printing When ...

Page 83: ...Refilling Ink Tanks Refilling Ink Tanks Checking Ink Level Ink Tips 83 ...

Page 84: ...t the ink level correctly From the printer Ink level monitor From the computer Changing the remaining ink level notification setting If the remaining ink level notification function is disabled visually inspect the remaining ink and refill the ink tanks as necessary Continuing printing with ink below the lower limit line of an ink tank may prevent satisfactory print quality Note If print results b...

Page 85: ...r This can cause trouble with the printer 3 Open the tank cap C of the ink tank to be refilled 3 D Yellow E Magenta F Cyan G Red H Black I Gray Important Carefully open the tank cap of the ink tank Ink on the inside of the tank cap may spatter when opening it 85 ...

Page 86: ...the ink bottle s tip with the ink tank s inlet K slowly stand the bottle upside down and push the bottle into the inlet The ink tank is refilled Support the bottle with your hand so that it does not fall Important Make sure that each color of ink tanks is filled with corresponding color of ink bottles If ink is not injected into the ink tank slowly remove and insert the ink bottle 86 ...

Page 87: ...and remove the bottle from the inlet while slowly tilting it Important Do not leave ink bottles in ink tanks Close the bottle cap of the ink bottle securely and store the ink bottle upright 7 Close the tank cap of the ink tank 7 Make sure the tank cap is completely inserted 8 Close the top cover 8 Note If the error message appears on the LCD after the top cover is closed take appropriate action 87...

Page 88: ...may warp and cause ink leakage or ink may become poor quality Do not subject ink bottles to impacts Ink bottles may be damaged or bottle caps may come off by such impact and ink may leak Do not transfer ink to other containers This may result in accidental ingestion inappropriate use or poor ink quality Do not mix ink with water or other ink This may damage the printer Once an ink bottle has been ...

Page 89: ...r occurs the error message appears on the LCD When Error Occurred The remaining ink level notification function works from initial printing to the time when one of the inks reaches the lower limit line shown on the ink tank For the remaining ink level notification function to work appropriately each ink tank must be filled with entire contents of the corresponding color ink bottle bundled with the...

Page 90: ...be consumed Cleaning function The cleaning function helps the printer to suck air bubbles or ink itself from the nozzle and thus prevents print quality degradation or nozzle clogging Important The used ink is ejected into the maintenance cartridge When the maintenance cartridge becomes full replacement is necessary If the displayed message indicates that the maintenance cartridge is nearly full pr...

Page 91: ...If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head 91 ...

Page 92: ...the print result Changing the Print Quality and Correcting Image Data When the Print Results Are Blurred or Uneven Step1 Print the nozzle check pattern From the printer Printing the Nozzle Check Pattern From the computer For Windows Printing a Nozzle Check Pattern For macOS Printing a Nozzle Check Pattern Step2 Examine the nozzle check pattern If there are horizontal streaks in the pattern Step3 C...

Page 93: ... ink flush Ink flush consumes a great amount of ink Frequent ink flush can rapidly consume ink so perform ink flush only when necessary Important If ink flush is performed when the remaining ink level is insufficient it may cause a failure Be sure to check the remaining ink level before performing ink flush From the printer How to Perform Ink Flush From the computer Ink Flush If the nozzle check p...

Page 94: ...Adjusting Print Head Position 94 ...

Page 95: ...tter sized plain paper 1 Check that printer is turned on 1 2 Load a sheet of A4 or Letter sized plain paper in the rear tray 2 Loading Plain Paper Photo Paper 3 Press the Setup button use the button to select Maintenance and press the OK 3 button LCD and Operation Panel 4 Use the button to select Nozzle check and press the OK button 4 The nozzle check pattern will be printed Do not perform any oth...

Page 96: ...ssary Check if there are horizontal streaks in the pattern If there are horizontal streaks in the pattern A Good B Bad horizontal streaks are present If any color in the pattern is not printed Example Magenta pattern is not printed If one of the above is applied cleaning the print head is required 96 ...

Page 97: ...on use the button to select Maintenance and press the OK 2 button LCD and Operation Panel 3 Use the button to select Cleaning and then press the OK button 3 The printer starts cleaning the print head Do not perform any other operations until the printer completes the cleaning of the print head This takes about 1 minute 4 Check the print head condition 4 To check the print head condition print the ...

Page 98: ...n use the button to select Maintenance and press the OK 2 button LCD and Operation Panel 3 Use button to select Deep Cleaning and press OK button 3 The printer starts cleaning the print head deeply Do not perform any other operations until the printer completes the deep cleaning of the print head This takes about 2 to 3 minutes 4 Check the print head condition 4 To check the print head condition p...

Page 99: ...ay 2 Loading Plain Paper Photo Paper 3 Press the Setup button use the button to select Maintenance and press the OK 3 button LCD and Operation Panel 4 Use the button to select Head alignment and then press the OK button 4 The print head alignment sheet is printed and the print head is aligned automatically This takes about 3 minutes Note If automatic print head alignment fails an error message app...

Page 100: ...Cleaning Cleaning Exterior Surfaces Cleaning Paper Feed Rollers Cleaning Inside the Printer Bottom Plate Cleaning 100 ...

Page 101: ...e as it is cleaned without paper 5 Clean the paper feed rollers with paper 5 1 Make sure that the paper feed rollers have stopped rotating and then load three sheets of A4 1 or Letter sized plain paper in the rear tray Loading Plain Paper Photo Paper 2 Press the OK button 2 The printer starts cleaning The cleaning will be complete when the paper is ejected If the problem is still not resolved with...

Page 102: ...3 Turn on the power then clean the paper feed rollers again 3 If the problem is not resolved after cleaning the paper feed roller contact your nearest Canon service center to request a repair 102 ...

Page 103: ... of paper 1 Make sure that the power is turned on then remove any paper from the rear tray 1 2 Prepare paper 2 1 Fold a single sheet of A4 or Letter sized plain paper in half widthwise then unfold the paper 1 2 Load only this sheet of paper on the rear tray with the open side facing you 2 After loading paper on the rear tray the paper information registration screen for the rear tray appears on th...

Page 104: ...LCD and Operation Panel 4 Use button to select Btm Plate Cleaning and press OK button 4 The paper cleans the inside of the printer as it feeds through the printer Check the folded parts of the ejected paper If they are smudged with ink perform Bottom Plate Cleaning again Note When performing Bottom Plate Cleaning again be sure to use a new piece of paper 104 ...

Page 105: ...solved after performing cleaning again the protrusions inside the printer may be stained Wipe off any ink from the protrusions using a cotton swab or the like Important Before cleaning the printer turn it off and unplug it 105 ...

Page 106: ...s full an error message is displayed and the printer stops working until it is replaced with a new one Do not touch the terminal A or opening B of the maintenance cartridge Note When purchasing a new maintenance cartridge order the following cartridge number Maintenance Cartridge MC G02 1 Prepare a new maintenance cartridge 1 Remove the maintenance cartridge and the attached plastic bag from the p...

Page 107: ...areful not to drop or place the removed maintenance cartridge on a desk or something Dirt on the bottom may adhere to it or the ink inside may be scattered Put the used one immediately into the plastic bag attached to the new maintenance cartridge and seal the bag by tying the opening tightly to prevent the ink from leaking 107 ...

Page 108: ...e new maintenance cartridge straight until it stops 7 8 Attach the maintenance cover 8 Align the tab on the back of the maintenance cover with the hole on the printer and close it 9 Insert the coin screw into the screw hole and turn it clockwise to secure 9 10 Turn the printer on 10 108 ...

Page 109: ...ck the maintenance cartridge status 3 A symbol appears in the area A if there is any information about the used space of the maintenance cartridge The maintenance cartridge is almost full Prepare a new one The maintenance cartridge is nearly full or has become full Confirm the error message prepare a new maintenance cartridge and take appropriate action Note The above screen shows estimated used s...

Page 110: ...ur Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply LCD and Operation Panel Entering Numbers Letters and Symbols Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer macOS Changing Settings from Operation Panel Specifications 110 ...

Page 111: ...Safety Safety Precautions Regulatory Information WEEE EU EEA 111 ...

Page 112: ...close to the flammable solvents such as alcohol or thinner Do not open or modify the printer Use only the power cord cables that came with your printer Do not use these cables with other devices Do not plug in to voltages or frequencies other than those specified Plug the power cord into the socket completely Do not plug in or unplug the power cord with wet hands Do not damage the power cord by tw...

Page 113: ...e sufficient care to prevent ink from spattering onto surroundings Ink may stain clothes or other belongings permanently Washing may not remove ink stains Do not leave ink bottles in areas exposed to high temperature such as near fire or a heater or in a car Bottles may warp and cause ink leakage or ink may become poor quality Do not subject ink bottles to impacts Ink bottles may be damaged or bot...

Page 114: ...d the power outlet clear at all times so you can easily unplug the power cord if necessary Never remove the plug by pulling on the cord General Notices Do not tilt the printer stand it on end or turn it upside down This may cause ink to leak Do not place anything on top of the printer Be especially careful to avoid metal objects such as paper clips and staples and containers holding flammable liqu...

Page 115: ...Regulatory Information Interference Do not use the printer around medical equipment or other electronic devices Signals from the printer may interfere with the correct operation of these devices 115 ...

Page 116: ...che Union und EWR Norwegen Island und Liechtenstein Dieses Symbol weist darauf hin dass dieses Produkt gemäß der EU Richtlinie über Elektro und Elektronik Altgeräte 2012 19 EU und nationalen Gesetzen nicht über den Hausmüll entsorgt werden darf Dieses Produkt muss bei einer dafür vorgesehenen Sammelstelle abgegeben werden Dies kann z B durch Rückgabe beim Kauf eines ähnlichen Produkts oder durch A...

Page 117: ... geautoriseerd inzamelpunt bijvoorbeeld wanneer u een nieuw gelijksoortig product aanschaft of bij een geautoriseerd inzamelpunt voor hergebruik van elektrische en elektronische apparatuur EEA Een onjuiste afvoer van dit type afval kan leiden tot negatieve effecten op het milieu en de volksgezondheid als gevolg van potentieel gevaarlijke stoffen die veel voorkomen in elektrische en elektronische a...

Page 118: ...ció sobre els punts on podeu lliurar aquest producte per procedir al seu reciclatge adreceu vos a la vostra oficina municipal a les autoritats encarregades dels residus al pla de residus homologat per la RAEE o al servei de recollida de deixalles domèstiques de la vostra localitat Per a més informació sobre la devolució i el reciclatge de productes RAEE visiteu www canon europe com weee Solo per U...

Page 119: ...odutos REEE vá a www canon europe com weee Gælder kun i Europæiske Union og EØS Norge Island og Liechtenstein Dette symbol angiver at det pågældende produkt ikke må bortskaffes sammen med dagrenovation jf direktivet om affald af elektrisk og elektronisk udstyr WEEE 2012 19 EU og gældende national lovgivning Det pågældende produkt skal afleveres på et nærmere specificeret indsamlingssted f eks i ov...

Page 120: ...ov Produktet må leveres til et dertil egnet innsamlingspunkt det vil si på en autorisert en til en basis når du kjøper et nytt lignende produkt eller til et autorisert innsamlingssted for resirkulering av avfall fra elektrisk og elektronisk utstyr EE utstyr Feil håndtering av denne typen avfall kan være miljø og helseskadelig på grunn av potensielt skadelige stoffer som ofte brukes i EE utstyr Sam...

Page 121: ...ha mer information om var du kan lämna den kasserade produkten för återvinning För mer information om inlämning och återvinning av WEEE produkter se www canon europe com weee Pouze Evropská unie a EHP Norsko Island a Lichtenštejnsko Tento symbol znamená že podle směrnice o OEEZ 2012 19 EU a podle vnitrostátních právních předpisů nemá být tento výrobek likvidován s odpadem z domácností Tento výrobe...

Page 122: ...dukt lub do autoryzowanego punktu gromadzenia zużytego sprzętu elektrycznego i elektronicznego w celu poddania go recyklingowi Usuwanie tego typu odpadów w nieodpowiedni sposób może mieć negatywny wpływ na otoczenie i zdrowie innych osób ze względu na niebezpieczne substancje stosowane w takim sprzęcie Jednocześnie pozbycie się zużytego sprzętu w zalecany sposób przyczynia się do właściwego wykorz...

Page 123: ...ktīvai 2012 19 ES par elektrisko un elektronisko iekārtu atkritumiem EEIA un vietējiem tiesību aktiem no šī izstrādājuma nedrīkst atbrīvoties izmetot to kopā ar sadzīves atkritumiem Šis izstrādājums ir jānodod piemērotā savākšanas vietā piemēram apstiprinātā veikalā kur iegādājaties līdzīgu jaunu produktu un atstājat veco vai apstiprinātā vietā izlietotu elektrisko un elektronisko iekārtu pārstrād...

Page 124: ...ravnih virov Če želite več informacij o tem kje lahko odložite odpadno opremo za recikliranje pokličite občinski urad komunalno podjetje ali službo ki skrbi za odstranjevanje odpadkov ali si oglejte načrt OEEO Če želite več informacij o vračanju in recikliranju izdelkov v skladu z direktivo OEEO obiščite www canon europe com weee Само за Европейския съюз и ЕИП Норвегия Исландия и Лихтенщайн Този с...

Page 125: ...e com weee Samo za Europsku uniju i EEZ Norveška Island i Lihtenštajn Ovaj simbol pokazuje da se ovaj proizvod ne smije odlagati s kućnim otpadom sukladno WEEE Direktivi 2012 19 EC i vašem nacionalnom zakonu Ovaj proizvod je potrebno predati na posebno mjesto za sakupljanje otpada npr na ovlašteno mjesto gdje možete zamijeniti staro za novo ukoliko kupujete novi sličan proizvod ili na ovlašteno mj...

Page 126: ...na ispravnom odlaganju ovog proizvoda će doprineti efikasnom korišćenju prirodnih resursa Za više informacija o tome gde možete da predate vašu staru opremu radi recikliranje vas molimo da kontaktirate lokalne gradske vlasti komunalne službe odobreni plan reciklaže ili Gradsku čistoću Za više informacija o vraćanju i recikliranju WEEE proizvoda posetite stranicu www canon europe com weee 126 ...

Page 127: ...ling Precautions Canceling Print Jobs Legal Restrictions on Printing Printer Handling Precautions Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High 127 ...

Page 128: ...sit Postage stamps canceled or uncanceled Identification badges or insignia Selective service or draft papers Checks or drafts issued by governmental agencies Motor vehicle licenses and certificates of title Traveler s checks Food stamps Passports Immigration papers Internal revenue stamps canceled or uncanceled Bonds or other certificates of indebtedness Stock certificates Copyrighted works or wo...

Page 129: ...t place any object on the top cover Do not place any object on the top cover It will fall into the rear tray when the top cover is opened and cause the printer to malfunction Also place the printer where objects will not fall on it 129 ...

Page 130: ...nter in a sturdy box so that it is placed with its bottom facing down using sufficient protective material to ensure safe transport Do not tilt the printer Ink may leak When a shipping agent is handling transport of the printer have its box marked THIS SIDE UP to keep the printer with its bottom facing down Mark also with FRAGILE or HANDLE WITH CARE Please handle with care and ensure the box remai...

Page 131: ...matically 4 Open the top cover A 4 Important Do not touch tubes or other parts inside the printer This can cause trouble with the printer 5 Turn the ink valve lever B to the left 5 Important The inside of the printer may become stained with ink Be careful not to get your clothes and your hands dirty 131 ...

Page 132: ...nction or damage to the printer making the printer unable to print 8 Open the top cover again 8 9 Remove the carriage stopper C and insert it all the way into the hole in the printer side 9 Pull the carriage stopper forward while pulling it up and insert it in the same orientation 10 Close the top cover 10 11 Retract output tray extension and paper output tray 11 12 Retract paper support 12 132 ...

Page 133: ...14 transportation Then pack the printer in the plastic bag Close and seal the opening of the bag with an object such as tape so as not to leak ink 15 Attach the protective material to the printer when packing the printer in the box 15 Important After transporting your printer remove the carriage stopper place it in the original position turn the ink valve lever to the right and then turn on the pr...

Page 134: ...may be stored in the printer When sending the printer for repair lending or transferring the printer to another person or disposing of the printer please be sure to follow the steps below in order to delete such information and prevent third parties from accessing it Press the Setup button select Device settings Reset setting All data and then select Yes 134 ...

Page 135: ...u press the ON button to turn off the power the printer caps the print head nozzles automatically to prevent from drying If you unplug the power cord from the wall outlet before the ON lamp is turned off the print head will not be capped properly and this will cause drying or clogging When unplugging the power cord check that the ON lamp is not lit Print periodically Just as the tip of a felt pen ...

Page 136: ...Main Components and Their Use Main Components Power Supply LCD and Operation Panel Entering Numbers Letters and Symbols 136 ...

Page 137: ...Main Components Front View Rear View Inside View Operation Panel 137 ...

Page 138: ...he paper guides and close it before printing E Rear Tray Load paper here Two or more sheets of the same size and type of paper can be loaded at the same time and fed automatically one sheet at a time Loading Plain Paper Photo Paper Loading Envelopes F Operation Panel Use to change the settings of the printer or to operate it Operation Panel G Paper Output Tray Printed paper is ejected Pull out it ...

Page 139: ... the maintenance cartridge see Replacing Maintenance Cartridge C Maintenance Cover Open when replacing the maintenance cartridge D USB Port Plug in the USB cable to connect the printer with a computer Important Do not touch the metal casing Do not plug in or unplug the USB cable while the printer is printing with the computer This can cause trouble 139 ...

Page 140: ...he low tanks Refilling Ink Tanks C Upper limit line Indicates the maximum capacity of the ink D Single dot Indicates the amount of ink required when performing ink flush E Lower limit line Indicates the lower limit of the sufficient amount of ink to print Refill the ink tank before the amount of ink is below this line F Ink Valve Lever Operate when transporting a printer Transporting Your Printer ...

Page 141: ...G Print Head Holder The print head is pre installed 141 ...

Page 142: ...utton Finalizes your selection of items Also used to resolve errors G and buttons Used to select a setting item These buttons are also used for entering characters H Back button Returns the LCD to the previous screen I Setup button Displays the Setup menu screen With this menu you can perform printer maintenance and change printer settings Also used for selecting the input mode J Wireless connect ...

Page 143: ...Power Supply Checking that Power Is On Turning the Printer On and Off Checking the Power Plug Power Cord Unplugging the Printer 143 ...

Page 144: ...s off if the ON lamp is lit the printer is on Note It may take a while for the printer to start printing immediately after you turn on the printer The LCD will turn off if the printer is not operated for about 4 minutes To restore the display press any button or perform the print operation 144 ...

Page 145: ...e is displayed on the LCD see When Error Occurred You can set the printer to automatically turn on when a print operation is performed from a computer connected by USB cable or wireless network This feature is set to off by default From the printer ECO settings From the computer For Windows Managing the Printer Power For macOS Managing the Printer Power Turning off the printer Press the ON button ...

Page 146: ...Note You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval This feature is set to on by default From the printer ECO settings From the computer For Windows Managing the Printer Power For macOS Managing the Printer Power 146 ...

Page 147: ...r cord is hot The power plug power cord is rusty The power plug power cord is bent The power plug power cord is worn The power plug power cord is split Caution If you find anything unusual with the power plug power cord described above unplug the power cord and call for service Using the printer with one of the unusual conditions above may cause a fire or an electric shock 147 ...

Page 148: ... ON lamp is off Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced 1 Press the ON button to turn the printer off 1 2 Confirm that the ON lamp is off 2 3 Unplug the power cord 3 The specification of the power cord differs depending on the country or region of use 148 ...

Page 149: ... If the icon appears on the standby screen it indicates that Wi Fi is enabled and the printer is connected to the wireless router Depending on the signal state the icon will change Signal strength 81 or more You can use the printer over Wi Fi without any problems Signal strength 51 or more The problem such as the printer cannot print may occur according to the network status We recommend placing t...

Page 150: ...umeric 1234567890 SP Symbols _ SP SP Indicates a space Note Only the input modes or characters available for input appear in their respective screens Entering Numbers Letters and Symbols Use the button to select a character and press the OK button to input it When input of all characters is complete hold down the OK button When a confirmation message appears select Yes and press the OK button To i...

Page 151: ...Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer macOS Changing Settings from Operation Panel 151 ...

Page 152: ...Changing Printer Settings from Your Computer Windows Changing the Print Options Registering a Frequently Used Printing Profile Managing the Printer Power Changing the Printer Operation Mode 152 ...

Page 153: ...is option if you encounter print failures such as part of an image data being cut off 1 Open the printer driver setup window 1 2 Click Print Options on the Page Setup tab 2 The Print Options dialog box opens 3 Change the individual settings 3 If necessary change the setting of each item and then click OK The Page Setup tab is displayed again 153 ...

Page 154: ...Used Settings on the Quick Setup tab select the printing profile to be used and if necessary change the settings after Additional Features You can also register necessary items on the Main and Page Setup tabs 3 Click Save 3 The Save Commonly Used Settings dialog box opens 4 Save the settings 4 Enter a name for the print settings to register in the Name field If necessary click Options set the item...

Page 155: ...tings Registered print settings cannot be saved and preserved If a profile is deleted register the print settings again Deleting Unnecessary Printing Profile 1 Select the printing profile to be deleted 1 Select the printing profile you want to delete from the Commonly Used Settings list on the Quick Setup tab 2 Delete the printing profile 2 Click Delete When the confirmation message appears click ...

Page 156: ...a specified period of time 1 Open the Canon IJ Printer Assistant Tool 1 2 Check that the printer is on and then click Auto Power 2 The Auto Power Settings dialog box will open Note If the printer is off or if communication between the printer and the computer is disabled an error message may appear because the computer cannot collect the printer status If this happens click OK to display the most ...

Page 157: ...o disable this function select Disable from the list according to the same procedure Note When the printer is turned off the Canon IJ Status Monitor message varies depending on the Auto Power On setting When the setting is Enable Printer is standing by is displayed When the setting is Disable Printer is offline is displayed 157 ...

Page 158: ...tic head alignment but you can change it to manual head alignment If the printing results of automatic Print Head Alignment are not satisfactory perform manual head alignment Check this check box to perform the manual head alignment Uncheck this check box to perform the automatic head alignment Rotate 90 degrees left when orientation is Landscape On the Page Setup tab you can change the rotation d...

Page 159: ...ting mismatches select this check box Ink Drying Wait Time You can set the length of the printer rest time until printing of the next page begins Moving the slider to the right increases the pause time and moving the slider to the left decreases the time If the paper gets stained because the next page is ejected before the ink on the printed page dries increase the ink drying wait time 4 Apply the...

Page 160: ...Operation Panel Setting Items on Operation Panel Print settings LAN settings PictBridge settings Smartphone print Other dev settings Language selection Firmware update Reset setting Feed settings Ink level monitor ECO settings Quiet setting System information 160 ...

Page 161: ... 1 2 Press the Setup button 2 The Setup menu screen is displayed 3 Select Device settings and then press the OK button 3 The Device settings screen is displayed 4 Select a setting item to adjust and then press the OK button 4 The setting screen for the selected item is displayed 5 Select a setting item and then press the OK button 5 6 Select a setting to specify and then press the OK button 6 For ...

Page 162: ...settings Language selection ECO settings Quiet setting Items for Paper Printing Print settings PictBridge settings Smartphone print Feed settings Items for Maintenance Management LAN settings Firmware update Reset setting Ink level monitor System information 162 ...

Page 163: ...he original image as needed Important Settings will become ineffective in the following situations Printing from a PictBridge Wi Fi supporting device Note When performing settings from application software or the printer driver these settings will be prioritized If printouts contain margins even though you are printing in Borderless specifying Amount Large for this setting may help solve the probl...

Page 164: ...e on screen instructions of the connecting device for the setup procedure Manual connect Select when you perform settings for Wi Fi manually using the operation panel of the printer WPS Push button Select when you perform settings for Wi Fi using a wireless router supporting a Wi Fi Protected Setup WPS push button method Follow the on screen instructions during setup Other setup Manual setup Selec...

Page 165: ... settings of the printer such as its IP address and SSID For more information on the printer s network setting is printed out Printing Network Settings Important The network settings printout contains important information about your network Handle it with care Manual setup Set printer name Specifies the printer name You can use up to 15 characters for the name Note You cannot use the same printer...

Page 166: ...aracters for the name Note You cannot use the same service name as that already used for other LAN connected devices LPR setting Enables disables the LPR setting RAW protocol Enables disables RAW printing LLMNR Enables disables LLMNR Link Local Multicast Name Resolution Selecting Enable allows the printer to detect printer s IP address from the printer name without a DNS server IPP settings Select...

Page 167: ... IPsec settings Selecting Enable allows you to specify the IPsec settings 167 ...

Page 168: ...e configurations will be performed Enab disab pairing Set the printer s Wi Fi pairing function to enable or disable Additional pairing On another function permit or prohibit Canon PRINT Inkjet SELPHY pairing Del paired devices Cancel all Canon PRINT Inkjet SELPHY pairing Fixed print quality Specifies print quality when printing on plain paper Note This feature is not compatible with borderless pri...

Page 169: ...ish German French Italian Spanish Portuguese Dutch Danish Norwegian Swedish Finnish Russian Ukrainian Polish Czech Slovene Hungarian Slovak Croatian Romanian Bulgarian Turkish Greek Estonian Latvian Lithuanian Simplified Chinese Korean Traditional Chinese Indonesian Vietnamese 169 ...

Page 170: ...outer If Cannot connect to the server try again is displayed on the LCD press the OK button and try again after a while Current version You can check the current firmware version Update notification You can set the printer to display the firmware update information on the LCD when the firmware update is available When Idle Power off is selected the printer informs you of the update during idle and...

Page 171: ...ttings such as the paper size or media type back to the default All data Sets all settings you made to the printer back to the default The administrator password specified by Remote UI or IJ Network Device Setup Utility reverts to the default setting Note You cannot set the following setting items back to the default The language displayed on the LCD The current position of the print head CSR Cert...

Page 172: ...ttings you can specify by the printer driver Windows or on the LCD Paper Settings on the Printer Driver and the Printer Media Type Paper Settings on the Printer Driver and the Printer Paper Size Det paper mismatch If you select ON the printer detects whether the paper size and the media type are identical with those registered in Save paper info If printing starts with the settings that do not mat...

Page 173: ...maining ink level notification function from disabled to enabled it is necessary to refill all ink tanks up to the upper limit line Refilling Ink Tanks Reset ink lev count Resets the remaining ink count If you select Yes you can reset the remaining ink count of all the ink tanks at once If you select No you can specify the ink color and reset the remaining ink count in any ink tank Important After...

Page 174: ...up button 2 The Setup menu screen is displayed 3 Select ECO settings and then press the OK button 3 4 Select Auto power off and then press the OK button 4 5 Select a time to turn off the printer and then press the OK button 5 Turning on Printer Automatically You can enable the printer to turn on automatically when printing data is sent to the printer 1 Check that printer is turned on 1 2 Press the...

Page 175: ...ed you can reduce the operating noise while printing is in progress Important When ON is selected operating speed may be reduced compared to when OFF is selected This function may not be so effective depending on the printer s setting Furthermore certain noise such as when the printer is preparing for printing is not reduced Note You can set the quiet mode from the operation panel of the printer o...

Page 176: ...isplays the current firmware version Printer name Displays the printer name currently specified Serial number Displays the printer serial number Printed sheet count Displays the printed sheet count in increments of 50 sheets Ex In case of 25 sheets 1 50 is displayed 176 ...

Page 177: ...ns Temperature 59 to 86 F 15 to 30 C Humidity 10 to 80 RH no condensation For the temperature and humidity conditions of papers such as photo paper refer to the paper s packaging or the supplied instructions Storage environment Temperature 32 to 104 F 0 to 40 C Humidity 5 to 95 RH no condensation Power supply AC 100 240 V 50 60 Hz The supplied power cord is only for the country or region you purch...

Page 178: ...rements Conform to the operating system s requirements when higher than those given here Windows Operating System Windows 10 Windows 8 1 Windows 7 SP1 Note Operation can only be guaranteed on a PC with pre installed Windows 7 or later Printer driver and IJ Printer Assistant Tool support the following OS Windows Server 2008 R2 SP1 Windows Server 2012 R2 Windows Server 2016 and Windows Server 2019 A...

Page 179: ...Information in this manual is subject to change without notice 179 ...

Page 180: ...Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Before Printing on Art Paper Print Area 180 ...

Page 181: ...t available in some countries or regions Note that in the United States Canon paper is not sold by model number Instead purchase paper by name Paper for printing documents Canon Red Label Superior WOP111 Canon Océ Office Colour Paper SAT213 High Resolution Paper HR 101N Paper for printing photos Glossy Photo Paper Everyday Use GP 501 GP 508 Photo Paper Glossy GP 701 Photo Paper Plus Glossy II PP 2...

Page 182: ...e When printing photos saved on a PictBridge Wi Fi compliant device you must specify the page size and media type Printing from Digital Camera When using art paper see Before Printing on Art Paper Page Sizes You can use the following page sizes Note Page sizes and media types the printer supports differ depending on the OS you are using Standard sizes Letter Legal Executive A6 A5 A4 B5 B Oficio M ...

Page 183: ...nvelope Monarch Card 2 17 x3 58 Special sizes Minimum size 2 17 x 3 50 in 55 0 x 89 0 mm Maximum size 8 50 x 47 24 in 216 0 x 1200 0 mm When Height of Page Size is set to a value exceeding 26 61 in 676 mm Media Type is set to Plain Paper Paper Weight You can use paper in the following weight range Plain paper From 17 to 28 lb 64 to 105 g m2 183 ...

Page 184: ...80 sheets Paper for printing photos Media Name Model No Rear Tray Glossy Photo Paper Everyday Use GP 501 GP 508 2 Photo Paper Glossy GP 701 2 Photo Paper Plus Glossy II PP 201 PP 208 PP 301 2 Photo Paper Pro Luster LU 101 2 Photo Paper Plus Semi gloss SG 201 2 Matte Photo Paper MP 101 A4 Letter 5 x7 13x18cm 8 x10 20x25cm 10 sheets 2L 127x178mm 15 sheets Square 5 Hagaki 20 sheets KG 4 x6 10x15 L 89...

Page 185: ...f paper may leave marks on the printed side or prevent efficient feeding In this case load one sheet at a time Paper Load Limit of Paper Output Tray Genuine Canon Paper Paper for printing documents Media Name Model No Paper Output Tray Canon Red Label Superior WOP111 Canon Océ Office Colour Paper SAT213 High Resolution Paper HR 101N Approx 50 sheets Paper other than Genuine Canon Paper Common Name...

Page 186: ...ng plain paper or notepad paper cut to a small size when printing on paper smaller than A5 Picture postcards Postcards Envelopes with a double flap Envelopes with an embossed or treated surface Envelopes whose gummed flaps are already moistened and adhesive Any type of paper with holes Paper that is not rectangular Paper bound with staples or glue Paper with an adhesive surface on the back such as...

Page 187: ...with sweat or oil that comes from your hands Do not touch the printed surface until the ink is dried Even when the ink is dried be careful not to touch the printed surface as much as possible when handling Take out only the necessary number of paper from the package just before printing To avoid curling when you do not print put unused paper back into the package and keep it on a level surface And...

Page 188: ...ypropylene polyethylene horse hair or goat hair Important Be sure not to use brushes as shown below The printing surface may be damaged Not OK brush made from hard material cloth or washcloth sticky and abrasive materials Paper dust removal procedure 1 Check that the brush is not wet and free from dust or dirt 1 2 Brush the overall printing surface carefully in one direction 2 Important Be sure to...

Page 189: ...3 To complete the removal of paper dust brush the paper in the other direction from top to 3 bottom 189 ...

Page 190: ...Printing Printing from Computer Printing from Smartphone Tablet Printing from Digital Camera Using PIXMA MAXIFY Cloud Link Paper Settings 190 ...

Page 191: ...Printing from Computer Printing from Application Software Windows Printer Driver Printing from Application Software macOS AirPrint Printing Using Canon Application Software Printing from Chrome OS 191 ...

Page 192: ... Software Windows Printer Driver Basic Printing Setup Basic Various Printing Methods Changing the Print Quality and Correcting Image Data Overview of the Printer Driver Printer Driver Description Updating the Printer Driver 192 ...

Page 193: ...pen printer driver s setup screen 3 4 Select frequently used settings 4 On the Quick Setup tab use Commonly Used Settings to select from predefined print settings When you select a print setting the settings for Additional Features Media Type and Printer Paper Size automatically switch to the predefined values 5 Select print quality 5 For Print Quality select from High or Standard 193 ...

Page 194: ...ortant If you are performing large format printing make sure that there is plenty of remaining ink When you select Always Print with Current Settings the settings on the Quick Setup Main and Page Setup tabs are saved and those settings are used in subsequent printings To register the current settings as a new preset click Save under Commonly Used Settings 194 ...

Page 195: ...n printer driver setup window 1 2 On Quick Setup tab click Printer Media Information 2 The Printer Media Information dialog box appears 3 Confirm the printer settings 3 Current printer settings are displayed in Paper Source Media Type and Printer Paper Size 4 Apply settings 4 To apply the printer settings to the printer driver click Set Note If the media type in Feed settings on the printer is set...

Page 196: ...Photo Printing Media name Model No Media Type in the printer driver Paper information reg istered on the printer Photo Paper Plus Glossy II PP 201 PP 208 PP 301 Photo Paper Plus Glossy II PlusGlossyII Photo Paper Pro Luster LU 101 Photo Paper Pro Luster Pro Luster Photo Paper Plus Semi gloss SG 201 Photo Paper Plus Semi gloss Semi gloss Glossy Photo Paper Everyday Use GP 501 GP 508 Glossy Photo Pa...

Page 197: ...ycled paper Plain Paper Plain paper Envelopes Envelope Envelope Other Brands Photo Paper Photo Paper Other Brands Photo other Greeting Cards Inkjet Greeting Card Others Card Stock Card Stock Card stock Note If Media Type in the Main sheet is set to Premium Fine Art Rough we recommend that you set Paper Size in the Page Setup sheet to XXX Art Paper Margin 35 For information about printable ranges r...

Page 198: ...m Letter Legal 8 5 x14 22x36cm Legal Executive 7 25 x10 5 184 2x266 7mm Executive A6 A6 A5 A5 A4 A4 B5 B5 B Oficio 8 5 x14 216 0x355 0mm B Oficio M Oficio 8 50 x13 43 216 0x341 0mm M Oficio Foolscap F4 Oficio2 FC F4 Ofc2 Legal India 8 46 x13 58 215x345mm Legal India 4 x6 10x15cm KG 4 x6 5 x7 13x18cm 2L 5 x7 7 x10 18x25cm 7 x10 8 x10 20x25cm 8 x10 L 89x127mm L 2L 127x178mm 2L 5 x7 Square 3 5 x3 5 9...

Page 199: ... 3 Nagagata 4 3 54 x8 07 Nagagata 4 Yougata 4 4 13 x9 25 Yougata 4 Yougata 6 3 86 x7 48 Yougata 6 Envelope C5 Envelope C5 Envelope Monarch 3 88 x7 5 98 4x190 5mm Env Monarch Card 2 17 x3 58 55x91mm Card 2 x3 5 Custom Size Others 199 ...

Page 200: ...ods Setting a Page Size and Orientation Setting the Number of Copies and Printing Order Perform Borderless Printing Scaled Printing Page Layout Printing Duplex Printing Setting Up Envelope Printing Printing on Postcards 200 ...

Page 201: ... Open the printer driver setup window 1 2 Select the paper size 2 Select a page size from the Page Size list on the Page Setup tab 3 Set Orientation 3 Select Portrait or Landscape for Orientation Check Rotate 180 degrees check box when you want to perform printing with the original being rotated 180 degrees 4 Click OK 4 When you perform print the document will be printed with the selected page siz...

Page 202: ...3 Specify the print order 3 Check the Print from Last Page check box when you want to print from the last page in order and uncheck the check box when you want to print from the first page Check the Collate check box when you are printing multiple copies of a document and want to print out all pages in each copy together Uncheck this check box when you want to print all pages with the same page nu...

Page 203: ...tware and this printer driver the number of copies may be multiplied numbers of the two settings or the specified printing order may not be enabled Print from Last Page appears grayed out and is unavailable when Tiling Poster is selected for Page Layout When Booklet is selected for Page Layout Print from Last Page and Collate appear grayed out and cannot be set When Duplex Printing Manual is selec...

Page 204: ...eated When you want to print data such as a photo without providing any margin around it set borderless printing You can also set borderless printing in Additional Features on the Quick Setup tab Note You can also set Amount of extension on the operation panel of the printer but the settings on the printer driver will be prioritized Setting Borderless Printing 1 Open the printer driver setup windo...

Page 205: ...ot be used for borderless printing is selected the size is automatically changed to the valid page sizes for borderless printing When Borderless is selected the Printer Paper Size Duplex Printing Manual Stapling Side settings and the Stamp Background button on the Page Setup tab appear grayed out and are unavailable When Envelope Light Fabric Iron on Transfers Dark Fabric Iron on Transfers or High...

Page 206: ...extension The extension amount decreases as the Amount of Extension slider is moved to the left Important When the amount of extension is decreased an unexpected margin may be produced on the print depending on the size of the paper Note When the Amount of Extension slider is set to the leftmost position image data will be printed in the full size If you set this when printing the address side of ...

Page 207: ...nt 3 Using Page Size select the page size that is set with your application software 4 Set the scaling rate by using one of the following methods 4 Select a Printer Paper Size When the printer paper size is smaller than the Page Size the page image will be reduced When the printer paper size is larger than the Page Size the page image will be enlarged Specify a scaling factor 207 ...

Page 208: ...perform print the document will be printed with the specified scale Important When the application software which you used to create the original has the scaled printing function configure the settings on your application software You do not need to configure the same setting in the printer driver Note Selecting Scaled changes the printable area of the document 208 ...

Page 209: ...yout list on the Page Setup tab The current settings are displayed in the settings preview on the left side of the printer driver 3 Select the print paper size 3 Select the size of the paper loaded in the printer from the Printer Paper Size list 4 Set the number of pages to be printed on one sheet and the page order 4 If necessary click Specify specify the following settings in the Page Layout Pri...

Page 210: ...r To change the page arrangement order select a placement method from the list Page Border To print a page border around each document page check this check box 5 Complete the setup 5 Click OK on the Page Setup tab When you perform print the specified number of pages will be arranged on each sheet of paper in the specified order 210 ...

Page 211: ...ge Setup tab 3 Select the layout 3 Select Normal size Fit to Page Scaled or Page Layout from the Page Layout list 4 Specify the side to be stapled 4 The best Stapling Side is selected automatically from the Orientation and Page Layout settings To change the setting select another stapling side from the list 5 Set the margin width 5 If necessary click Specify Margin and set the margin width and the...

Page 212: ...ther than Plain Paper is selected from Media Type on the Main tab Duplex Printing Manual appears grayed out and is unavailable When Borderless Tiling Poster or Booklet is selected from the Page Layout list Duplex Printing Manual and Stapling Side appear grayed out and are unavailable Note If the back side of the paper becomes smudged during duplex printing perform Bottom Plate Cleaning in the Cano...

Page 213: ...86 x7 48 Envelope C5 or Envelope Monarch 3 88 x7 5 98 4x190 5mm and then click OK 5 Set the orientation 5 To print the addressee horizontally select Landscape for Orientation Note If Envelope Com 10 Envelope DL Yougata 4 4 13 x9 25 Yougata 6 3 86 x7 48 Envelope C5 or Envelope Monarch 3 88 x7 5 98 4x190 5mm is selected for Printer Paper Size the printer rotates the paper 90 degrees to the left to p...

Page 214: ...isplay Guide Message of the Option menu to enable the setting Note If the paper settings in the printer driver differ from the paper information registered on the printer an error may occur For instructions on what to do if an error occurs see Paper Settings To check the current printer settings or to apply the printer settings to the printer driver click Printer Media Information from the Quick S...

Page 215: ...in the dialog box that appears For details about the paper information to be registered to the printer driver and on the printer see the following Paper Settings on the Printer Driver and the Printer Media Type Paper Settings on the Printer Driver and the Printer Paper Size 5 Select the paper size 5 For Printer Paper Size select Hagaki 100x148mm or Hagaki 2 200x148mm Important Return postcards can...

Page 216: ...en you perform printing the data will be printed onto the postcard Important When printing on media other than postcards load the media according to usage method of that media and click Start Printing 216 ...

Page 217: ...Overview of the Printer Driver Canon IJ Printer Driver Opening Printer Driver s Setup Screen Canon IJ Status Monitor Instructions for Use Printer Driver 217 ...

Page 218: ...rent print data formats you need a printer driver for the specific model you are using Installing the Printer Driver To install the printer driver install the driver from the Setup CD ROM or our website Specifying the Printer Driver To specify the printer driver open the Print dialog box of the application software you are using and select Canon XXX where XXX is your model name Displaying the Manu...

Page 219: ...details refer to the operating instructions of your application software Displaying the Printer Driver s Setup Screen by Clicking the Printer Icon From the setup screen you can perform printer maintenance operations such as print head cleaning or set print settings to be shared by all application software 1 Select Control Panel Hardware and Sound Devices and Printers 1 2 Right click the icon of yo...

Page 220: ...n on the task bar Click the button of the status monitor displayed on the task bar The Canon IJ Status Monitor appears Note To open the Canon IJ Status Monitor when the printer is not printing open the printer driver setup window and click View Printer Status on the Maintenance tab The information displayed on the Canon IJ Status Monitor may differ depending on the country or region where you are ...

Page 221: ...In such cases take the appropriate action as described Related Topic Canon IJ Status Monitor Description 221 ...

Page 222: ...ew display differs from the printing resolution text and lines in the preview display may appear different from the actual print result With some applications the printing is divided into multiple print jobs To cancel printing delete all divided print jobs If image data is not printed correctly display the Print Options dialog box from the Page Setup tab and change the setting of Disable ICM requi...

Page 223: ...tmap printing is enabled in Adobe Illustrator Adobe Systems Incorporated printing may take time or some data may not be printed Print after unchecking the Bitmap Printing check box in the Print dialog box 223 ...

Page 224: ...Printer Driver Description Quick Setup Tab Description Main Tab Description Page Setup Tab Description Maintenance Tab Description Canon IJ Status Monitor Description 224 ...

Page 225: ...es either by dragging the individual profiles or by holding down the Ctrl key and pressing the up or down arrow keys Standard These are the factory settings If Page Size Orientation and Copies were set from the application software those settings have priority Photo Printing If you select this setting when printing a photo the photo paper and photo size generally used are set The Borderless Printi...

Page 226: ...laid out on a sheet of paper You can check an overall image of the layout Preview before printing Shows what the print result will look like before you actually print the data Check this check box to display a preview before printing Uncheck this check box if you do not want to display a preview Additional Features Displays the frequently used convenient functions for the printing profile that you...

Page 227: ...u set the Color Correction method and individual settings such as Cyan Magenta Yellow Brightness Contrast etc Media Type Selects a type of printing paper Select a media type that matches the paper that is loaded in the printer This ensures that printing is carried out properly for the specified paper Printer Paper Size Selects the size of paper actually loaded into the printer Normally the paper s...

Page 228: ... to print You can specify a value from 1 to 999 Important When the application software that you used to create the document has the same function specify the settings on the printer driver However if the print results are not acceptable specify the function settings on the application software Always Print with Current Settings Prints documents with the current settings starting from the next pri...

Page 229: ...his check box If this check box is unchecked the paper size is not saved and consequently the paper size setting is not applied when the printing profile is selected Instead the printer prints with the paper size specified with the application software Save the orientation setting Saves the Orientation to the printing profile in Commonly Used Settings To apply the saved print orientation when the ...

Page 230: ...e printer To apply the displayed setting to the printer driver click Set Page Size Displays the Page Size that is currently set on the printer To apply the displayed setting to the printer driver click Set Related Topics Basic Printing Setup Registering a Frequently Used Printing Profile Setting Up Envelope Printing Displaying the Print Results Before Printing Duplex Printing Perform Borderless Pr...

Page 231: ...ype that matches the paper that is loaded in the printer This ensures that printing is carried out properly for the specified paper Paper Source Shows the source from which paper is supplied Rear Tray Paper is always supplied from the rear tray Print Quality Selects your desired printing quality Select one of the following to set the print quality level that is appropriate for the purpose Importan...

Page 232: ...g box to set the profile Grayscale Printing This function converts the data to monochrome data when printing your document Check this check box to print a color document in monochrome Preview before printing Shows what the print result will look like before you actually print the data Check this check box to display a preview before printing Defaults Restores all the settings you have changed to t...

Page 233: ...total color balance significantly Use the printer driver only if you want to adjust the color balance slightly Important When Grayscale Printing is checked on the Main tab Cyan Magenta and Yellow appear grayed out and are unavailable Brightness Adjusts the brightness of your print You cannot change the levels of pure white and black However the brightness of the colors between white and black can ...

Page 234: ...ble for Color Correction and the printer may not be able to print the image data properly None Disables color adjustment with the printer driver Select this value when you are specifying an individually created printing ICC profile in an application software to print data Related Topics Setting the Print Quality Level Custom Adjusting Color Balance Adjusting Brightness Adjusting Contrast Specifyin...

Page 235: ...o specify any vertical and horizontal dimensions for the paper size Orientation Selects the printing orientation If the application used to create your document has a similar function select the same orientation that you selected in that application Portrait Prints the document so that its top and bottom positions are unchanged relative to the paper feed direction This is the default setting Lands...

Page 236: ...t the printer can automatically reduce the size when it prints the document Check this check box to reduce the size when printing the document Borderless Chooses whether you are printing on a full page without any page margins or printing with page margins In borderless printing originals are enlarged to extend slightly off the paper Thus printing can be performed without any margins border Use Am...

Page 237: ...unction can be used only when Plain Paper is selected for Media Type and one of Normal size Fit to Page Scaled or Page Layout is selected Stapling Side Selects the stapling margin position The printer analyzes the Orientation and Page Layout settings and automatically selects the best stapling margin position Check Stapling Side and select from the list to change it Specify Margin Opens the Specif...

Page 238: ...the environment Stamp and Background may not be available Custom Paper Size dialog box This dialog box allows you to specify the size width and height of the custom paper Units Select the unit for entering a user defined paper size Paper Size Specifies the Width and the Height of the custom paper Measurement is shown according to the units specified in Units Page Layout Printing dialog box This di...

Page 239: ...Depending on the environment of the printer driver you are using this function may not be available Print Cut Paste lines in margins Specifies whether to print cut lines that serve as guidelines for pasting together the pages into a poster Check this check box to print the cut lines Print page range Specifies the printing range Select All under normal circumstances Select Pages to specify a specif...

Page 240: ...ble Disable ICM required from the application software Disables the ICM function required from the application software When an application software uses Windows ICM to print data unexpected colors may be produced or the printing speed may decrease If these problems occur checking this check box may resolve the problems Important Uncheck this check box under normal circumstances This function does...

Page 241: ...ith the application software and then print the data Depending on the application software being used the image data may be cut off or may not be printed properly In such cases select On If you will not be using this function select Off Important When using this function the print quality may drop depending on the print data Unit of Print Data Processing Selects the processing unit of the print da...

Page 242: ...ts whether to print the background on the first page only or print on all pages when the document has two or more pages Check the Background check box to enable this Check this check box to print a background on the first page only Stamp Tab The Stamp tab allows you to set the text and bitmap file bmp to be used for a stamp Preview Window Shows the status of the stamp configured in each tab Stamp ...

Page 243: ...r click Select Color to open the Color dialog box and select or create a color you wish to use as a stamp When Stamp Type is Bitmap File Specifies the name of the bitmap file to be used as the stamp Select File Opens the dialog box to open a file Click this button to select a bitmap file to be used as a stamp Size Adjusts the size of the bitmap file to be used as a stamp Moving the slider to the r...

Page 244: ...and the rotation to 0 Save settings Tab The Save settings tab allows you to register a new stamp or delete an unnecessary stamp Title Enter the title to save the stamp you created Up to 64 characters can be entered Note Spaces tabs and returns cannot be entered at the beginning or end of a title Stamps Shows a list of saved stamp titles Specify a title to display the corresponding stamp in Title S...

Page 245: ...g on the environment this function may not be available Click Defaults to set File to blank Layout Method to Fill page and the Intensity slider to the middle Save settings Tab The Save settings tab allows you to register a new background or delete an unnecessary background Title Enter the title to save the background image you specified Up to 64 characters can be entered Note Spaces tabs and retur...

Page 246: ...caled Printing Page Layout Printing Tiling Poster Printing Booklet Printing Duplex Printing Setting the Stapling Margin Setting the Number of Copies and Printing Order Changing the Print Options Stamp Background Printing 246 ...

Page 247: ...he printer status and how a print job is proceeding About Opens the About dialog box The version of the printer driver plus a copyright notice can be checked In addition the language to be used can be switched About dialog box When you click About the About dialog box is displayed This dialog box displays the version copyright and module list of the printer driver You can select the language to be...

Page 248: ...Important If the font for displaying the language of your choice is not installed in your system the characters will be garbled 248 ...

Page 249: ...tion on any errors that occur on the printer You can then immediately check what sort of action to perform Overview of the Canon IJ Status Monitor The Canon IJ Status Monitor displays icons and messages related to printer status and ink During printing you can check information about the document being printed and the print progress If an error occurs the status monitor displays the error content ...

Page 250: ...ways Display Current Job Displays the Canon IJ Status Monitor whenever a document is being printed Always Display on Top Displays the Canon IJ Status Monitor in front of other windows Display Guide Message Displays guide messages for complicated paper setting operations Envelope Printing Displays a guide message when envelope printing starts To hide this guide message select the Do not show this m...

Page 251: ...ote UI will not display Printer Information Allows you to check detailed information such as the printer status and print progress Maintenance Allows you to run printer maintenance and change printer settings Download Security Certificate Displays the For secure communication window This window allows you to download the route certificate register it to the browser and disable warning displays Hel...

Page 252: ...Allow to continue Some applications require an administrator account to continue In such cases switch to an administrator account and restart the operation from the beginning 3 Install the printer driver 3 Take the appropriate action as described on the screen 4 Complete the installation 4 Click Exit Depending on the environment you are using a message prompting you to restart the computer may be ...

Page 253: ...Printing Using Canon Application Software Easy PhotoPrint Editor Guide 253 ...

Page 254: ...Printing from Smartphone Tablet Printing from iPhone iPad iPod touch iOS 254 ...

Page 255: ...t from macOS Default Setting for Displaying the Message which Prevents Misprinting After loading paper The screen to register the rear tray paper information is displayed Register the paper size and the media type according to the loaded paper Important For more on the proper combination of paper settings you can specify by the printer driver for Windows and on the LCD Paper Settings on the Printe...

Page 256: ...etting for printing Replace the paper Select if you want to print after replacing the paper of the rear tray For example when the paper size setting for printing is A5 and the paper information registered to the printer is A4 you load A5 sized paper in the rear tray before you start printing The paper information registration screen is displayed after replacing the paper Register the paper informa...

Page 257: ...revents misprinting is disabled by default To change the setting Changing the Printer Operation Mode When you print from macOS The message which prevents misprinting is enabled by default To change the setting Changing the Printer Operation Mode Important When the message which prevents misprinting is disabled The printer starts printing even though the paper settings for printing and the paper in...

Page 258: ...rs Appear on LCD When Error Occurred Message Support Code Appears Repairing Your Printer Frequently Asked Questions Solve Problems Printer Does Not Work Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly Wrong Language Appears in LCD LCD Is Off USB Connection Problems Printer Does Not Print Printing Copying Stops Cannot Print Using AirPrint Ink Does Not Come Out What to Do When ...

Page 259: ...ng MP Drivers Printer Driver in Network Environment Windows Error or Message Appears Four Digit Alphanumeric Characters Appear on LCD When Error Occurred Message Support Code Appears List of Support Code for Error Error Message Appears on PictBridge Wi Fi Compliant Device Operation Problems Network Communication Problems Printing Problems Problems While Printing Scanning from Smartphone Tablet Mec...

Page 260: ...t Connect Smartphone Tablet to Wireless Router Cannot Find Printer on Network LAN Setting Tips Changing LAN Settings Network Key Password Unknown Forgot Administrator Password of Printer Checking Network Information of Printer Restoring to Factory Defaults Checking Wireless Router SSID Key Checking Wireless Router Network Name SSID for Smartphone Tablet Privacy Separator SSID Separator Network Sep...

Page 261: ... Key Password Unknown Forgot Administrator Password of Printer Checking Network Information of Printer Restoring to Factory Defaults Default Network Settings Switching Printer s Connection to Network or Terminal Devices Printing Network Settings Checking Status Code Printing Scanning from Smartphone Tablet Cannot Print Scan from Smartphone Tablet Downloading Canon PRINT Inkjet SELPHY Problems whil...

Page 262: ...Network Communication Problems Cannot Find Printer on Network Windows macOS Wireless Router Problems Printer Settings Smartphone Tablet Troubles for Network 262 ...

Page 263: ...Cannot Find Printer on Network Windows macOS Cannot Find Printer on Network 263 ...

Page 264: ...es redo the setup of the printer IJ Network Device Setup Utility is a powerful solution tool for network problems Step1 Check the environment and network settings for the solution tool Step2 Download and install the solution tool Step3 If the solution tool does not solve the problem Step1 Check Basic Items for Network Check1 Check power status Check your printer and the network device wireless rou...

Page 265: ...f the wireless router refer to the instruction manual supplied with the wireless router or contact the manufacturer If you use an encryption key specify it for the network name SSID you are using For details see Setting an Encryption Key 2 Check PC network connection 2 For the procedures refer to the instruction manual supplied with the computer or contact the manufacturer Once you complete settin...

Page 266: ... possible Step2 Solve Problems Using IJ Network Device Setup Utility Diagnose and repair the network connections using IJ Network Device Setup Utility Download IJ Network Device Setup Utility from the below page and install it on your computer Checking Printer Connection Status Using IJ Network Device Setup Utility Refer to below in regard to starting up IJ Network Device Setup Utility For Windows...

Page 267: ...See below Manually Solved Network Troubles 267 ...

Page 268: ...e printer For details refer to the instruction manual supplied with the USB cable Check2 Follow procedure below to connect printer and computer again Important For macOS make sure the lock icon is on the lower left of the Printers Scanners screen If the icon locked is displayed click the icon to unlock The administrator name and the password are necessary to unlock 1 Unplug USB cable from printer ...

Page 269: ...2 Turn off printer 2 3 Shut down computer 3 After shutting down restart your computer and install the latest MP Drivers Printer Driver downloaded in step 1 269 ...

Page 270: ...Wireless Router Problems Network Key Password Unknown Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings 270 ...

Page 271: ...r WEP Key Set for Wireless Router Unknown Cannot Connect For more on setting up a wireless router see the instruction manual provided with the wireless router or contact its manufacturer Make sure your computer can communicate with the wireless router Setting an Encryption Key For more on setting up a wireless router see the instruction manual provided with the wireless router or contact its manuf...

Page 272: ...sword generated by the wireless router For Windows When the WEP Details screen appears after you click Search on the Network Settings Wi Fi screen in IJ Network Device Setup Utility follow the on screen instructions to set the password length format and the password to use For details see If WEP Details Screen Appears Note If the printer is connected to an AirPort Base Station via LAN If the print...

Page 273: ...ice Setup Utility If this does not solve the problem see below Cannot Communicate with Printer After Enabling MAC IP Address Filtering or Encryption Key on Wireless Router With Encryption On Cannot Communicate with Printer After Changing Encryption Type at Wireless Router Cannot Communicate with Printer After Enabling MAC IP Address Filtering or Encryption Key on Wireless Router Check1 Check wirel...

Page 274: ...computer For details see Setting an Encryption Key With Encryption On Cannot Communicate with Printer After Changing Encryption Type at Wireless Router If you change the encryption type for the printer and it subsequently cannot communicate with the computer make sure the encryption type for the computer and the wireless router matches the type set for the printer Cannot Communicate with Printer A...

Page 275: ...phone Tablet Troubles for Network Manually Solved Network Troubles Checking Network Information of Printer Printing Network Settings Restoring to Factory Defaults Default Network Settings Connecting with Wireless Direct 275 ...

Page 276: ...3 Check that Wi Fi setting of your printer is enabled When your printer has an LCD make sure the icon indicating Wi Fi is displayed Wi Fi setting is enabled on the default network settings Step4 Move printer and various devices e g computer smartphone tablet close to wireless router If the distance between the printer and devices and the wireless router is too far the communication quality is poor...

Page 277: ... by default Check2 Does network name SSID of printer match network name SSID setting of wireless router that communicates Check the 3 2 6 SSID item in the printed network settings information and the network name SSID of the wireless router you want to connect to If they are not matched check the SSID and password of the wireless router you want to connect to and then setup manually Check3 Is prin...

Page 278: ... 2 4 GHz and 5 GHz frequency bands In many cases each frequency band is assigned a different network name SSID Verify the network name SSID and password for the frequency band you connect to Match the network name SSID set for the printer with that for 2 4 GHz frequency band of the wireless router Check2 Password on your wireless router may not match password you entered Passwords are case sensiti...

Page 279: ...o the wireless router s instruction manual Check7 If printer is connected to AirPort Base Station via LAN make sure you use alphanumeric characters for network name SSID macOS Important If There is a problem in the settings environment is listed check item 2 2 Result Codes and take action according to the listed code C 4 There is a problem in the settings environment No default gateway is set When...

Page 280: ... is nearby it may cause interference Place the printer and the wireless router as far away from interference sources as possible After you change the location of the printer check the signal quality Compare the value of 3 2 2 Link Quality in the network settings information and place the printer in the location with a higher value Note In some cases C 7 and C 9 are displayed at the same time In th...

Page 281: ...our device For details refer to the device s instruction manual Check3 Print out network settings information See Step1 to Step5 in Cannot Find Printer on Network Cannot Printing In the printed network settings information check if the items 2 1 Diagnostic Result and 2 2 Result Codes are not There is a problem in the settings environment and C 8 If this is the case the number of connected printers...

Page 282: ...password set for printer is entered correctly To check the password specified for the printer display it using the operation panel of the printer or print out the network settings information of the printer Display on the LCD LAN settings Print the network settings Printing Network Settings Check6 Check that printer is not placed too far away from device If the distance between the printer and the...

Page 283: ...n IJ Network Device Setup Utility Screen Checking Computer IP Address or MAC Address To check the IP Address or MAC address of your computer follow the instructions below For Windows 1 Select Command Prompt from Start 1 2 Enter ipconfig all and press Enter 2 The IP address and MAC address of your computer appear If your computer is not connected to a network the IP address does not appear For macO...

Page 284: ...omputer from Go menu of Finder double click Macintosh HD System Library CoreServices Applications Network Utility 2 Click Ping 2 3 Make sure Send only XX pings XX are numbers is selected 3 4 Enter IP address of target printer or target wireless router in Enter the network 4 address to ping 5 Click Ping 5 XXX XXX XXX XXX is the IP address of the target device A message such as the following appears...

Page 285: ...Checking Network Setting Information To check the printer s network settings information print out the network settings information Printing Network Settings 285 ...

Page 286: ...ngs on the printer making printing operation from a computer over a network impossible To use the printer over a network again after restoring it to the factory defaults click here and redo setup Initialize the network setting using the printer s operation panel Reset setting 286 ...

Page 287: ...Problems While Printing Scanning from Smartphone Tablet Cannot Print Scan from Smartphone Tablet 287 ...

Page 288: ...cycle the power switch It may be necessary to resolve wireless router problems e g update interval of a key problems of DHCP update interval energy saving mode or to update the wireless router firmware For details contact the manufacturer of your wireless router Check2 Check settings of your smartphone tablet Make sure Wi Fi is enabled on your device For details refer to your device s instruction ...

Page 289: ...to match with those of the wireless router Check5 Check that printer is not placed too far away from wireless router If the distance between the printer and wireless router is too far wireless communication becomes poor Place the printer and wireless router close to each other Check6 Check that wireless signal is strong Monitor signal status and move printer and wireless router as necessary Place ...

Page 290: ...r details refer to your device s instruction manual or visit the manufacturer s website To check the network name SSID for Wireless Direct specified for the printer display it using the operation panel of the printer or print out the network settings information of the printer Display on the LCD LAN settings Print the network settings Printing Network Settings Check5 Check that wireless direct pas...

Page 291: ... a common page across models Depending on the specifications of the printer you are using some of the features described scanner copy etc may not apply For details about the functions of your printer see Specifications 291 ...

Page 292: ...Printing Problems Printer Does Not Print Ink Does Not Come Out Printer Does Not Pick up or Feed the Paper No Paper Error Printout Copy Results Are Unsatisfactory 292 ...

Page 293: ...retry the printing If printing starts normally there is a problem with the relay device Contact the vendor of the relay device There could also be a problem with the USB cable Replace the USB cable and retry the printing If you use the printer with a network connection make sure the printer is correctly set up for network use Cannot Find Printer on Network Note IJ Network Device Setup Utility allo...

Page 294: ...r printer s name is selected in the Print dialog box Note If multiple printers are registered to your computer set your printer as default printer to make the one selected by default For macOS Make sure your printer s name is selected in Printer in the Print dialog Note If multiple printers are registered to your computer select Set as Default Printer from System Preferences Printers Scanners for ...

Page 295: ... After printing is completed select Off for Prevention of Print Data Loss Check7 If printing from your computer restart the computer Restart the computer and try printing again 295 ...

Page 296: ...ure the print head is installed properly Next push the joint buttons B firmly to the end Important Make sure that the orange label and the protective tape have been removed when installing the print head Do not open the print head locking cover A carelessly The ink may leak out Check Installation of Print Head 296 ...

Page 297: ...inting the Nozzle Check Pattern From the computer For Windows Printing a Nozzle Check Pattern For macOS Printing a Nozzle Check Pattern For details on printing the nozzle check pattern print head cleaning and print head deep cleaning see If Printing Is Faint or Uneven After printing the nozzle check pattern see Printouts Are Blank Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks or Lines 297 ...

Page 298: ...ce the print side facing UP and align the right and left paper guides with the paper stack Loading Paper Check3 Is paper too thick or curled Unsupported Media Types Check4 When loading envelopes consider the following When printing on envelopes see Loading Envelopes and prepare the envelopes before printing Once you have prepared the envelopes load them in portrait orientation If the envelopes are...

Page 299: ...your hand does not directly touch the part in the center of the rear tray when removing the foreign object 4 Remove foreign object by hand with paper inserted 4 Put your hand between the paper you inserted and the rear tray to remove the foreign object 5 Remove the folded paper inserted in step 3 5 299 ...

Page 300: ... leak Check7 Clean paper feed roller Cleaning Paper Feed Rollers If the measures above do not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 300 ...

Page 301: ...d print quality settings differs depending on what you are using your printer for Printing from your computer Check the settings using the printer driver Basic Printing Setup Printing from a PictBridge Wi Fi compliant device Check the settings on your PictBridge Wi Fi compliant device or the operation panel PictBridge Wi Fi Print Settings PictBridge settings Printing from your smartphone tablet us...

Page 302: ...stration that corresponds to problem Printouts Are Blank Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks or Lines Lines Are Misaligned Distorted Paper Is Smudged Printed Surface Is Scratched Ink Blots Paper Curl Vertical Line Next to Image 302 ...

Page 303: ...aper Is Smudged Uneven Colors Streaked Colors Note This web page is a common page across models Depending on the specifications of the printer you are using some of the features described scanner copy etc may not apply For details about the functions of your printer see Specifications 303 ...

Page 304: ...zy Inaccurate or Bleeding Colors Streaks or Lines Check1 Make sure joint button is not lifted up Push the print head locking cover A to make sure the print head is installed properly Next push the joint buttons B firmly to the end 304 ...

Page 305: ...ne the pattern If the pattern is not printed correctly go to the next step From the printer Printing the Nozzle Check Pattern From the computer For Windows Printing a Nozzle Check Pattern For macOS Printing a Nozzle Check Pattern Step2 Clean the print head After cleaning the print head print the nozzle check pattern and check the result From the printer Cleaning the Print Head From the computer Fo...

Page 306: ...How to Perform Ink Flush If the nozzle check pattern is not printed correctly even after performing ink flush check the installing condition of the print head Check Installation of Print Head Check4 When an ink tank runs out of ink refill the ink tank If the remaining ink level is below the lower limit line A refill the ink tank with the corresponding color of ink If you use the printer until the ...

Page 307: ...ition Manually Check6 When using paper with one printable surface check the correct printable side of the paper Printing on the wrong side of such paper may cause unclear prints or prints with reduced quality When you load paper on the rear tray load paper with the printable side facing up Refer to the instruction manual supplied with the paper for detailed information on the printable side 307 ...

Page 308: ...wise unsatisfactory adjust the print head position Aligning the Print Head Note If the problem is not resolved after performing the print head alignment perform print head alignment manually from your computer For Windows Adjusting Print Head Position Manually Check3 Increase print quality and try printing again Increasing the print quality using the operation panel or the printer driver may impro...

Page 309: ...curl before loading paper When using Photo Paper Plus Semi gloss even if the sheet is curled load one sheet at a time as it is Rolling this paper in the opposite direction to flatten it may crack the paper surface and reduce the print quality We recommend putting unused paper back into the package and storing it flat Plain Paper Turn the paper over and reload it to print on the other side Other Pa...

Page 310: ...en the print head and the paper If you notice abrasion even with the media type set correctly to match the paper set the printer to prevent paper abrasion using the operation panel or the computer This may reduce the print speed Once you have finished printing undo this setting Otherwise it will apply to subsequent print jobs From operation panel Press the Setup button and select Device settings P...

Page 311: ...Is inside of printer dirty During duplex printing ink may stain the inside of the printer smudging the printout Perform bottom plate cleaning to clean inside of printer Cleaning Inside the Printer Bottom Plate Cleaning Note To prevent staining inside the printer be sure to set the correct paper size Check8 Set longer ink drying time This allows the printed surface to dry preventing smudges and scr...

Page 312: ...Opening Remote UI for Maintenance 312 ...

Page 313: ...ut Copy Results Are Unsatisfactory Note The direction or pattern of the vertical lines A may vary depending on the image data or the print setting This printer performs automatic cleaning when necessary to keep printouts clean A small amount of ink is ejected for cleaning Although the ink is normally ejected onto the ink absorber at the outer edge of the paper it may get onto the paper if the load...

Page 314: ...ess print data check box and click OK Important Clear the check box once printing is complete Check2 Are you trying to print a large data file Windows If you are trying to print a large data file printing may not be performed properly due to missing print data Select On for Prevention of Print Data Loss on the Print Options dialog box of the printer driver For details refer to Page Setup Tab Descr...

Page 315: ...u trying to print a large data file Windows If you are trying to print a large data file printing may not be performed properly due to missing print data Select On for Prevention of Print Data Loss on the Print Options dialog box of the printer driver For details refer to Page Setup Tab Description Important Selecting On for Prevention of Print Data Loss may reduce print quality After printing is ...

Page 316: ...gs Printout Copy Results Are Unsatisfactory Check2 Perform bottom plate cleaning to clean inside of printer Cleaning Inside the Printer Bottom Plate Cleaning Note During borderless printing duplex printing or too much printing ink may stain the inside of the printer 316 ...

Page 317: ...eck2 Perform print head alignment Aligning the Print Head Note For Windows if the problem is not resolved after performing the print head alignment perform print head alignment manually from your computer For Windows Adjusting Print Head Position Manually Note Although some air may enter the ink tube it is not a malfunction No problem if the nozzle check pattern is printed correctly 317 ...

Page 318: ...Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Wrong Language Appears in LCD 318 ...

Page 319: ...Check3 Unplug printer leave it for at least 2 minutes and then plug it back in and turn on again If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 319 ...

Page 320: ... 3 Use the button to select Auto power off and then press the OK button 3 4 Use the button to select OFF and then press the OK button 4 The setting to shut off the power automatically is disabled To disable the setting from the computer For Windows use Canon IJ Printer Assistant Tool to disable the setting Follow the procedure below to disable the setting using Canon IJ Printer Assistant Tool 1 Op...

Page 321: ...onment does not support Hi Speed USB the printer operates at the slower speed of Full Speed or Low Speed In this case the printer works properly but printing speed may slow down due to the communication speed USB Connection Not Recognized Check1 Check that printer is turned on Check2 Connect USB cable properly As the illustration below the USB port is at the back of the printer Important Check the...

Page 322: ... the USB cable or the USB hub support Hi Speed USB connection Be sure to use a certified Hi Speed USB cable We recommend that the USB cable be no longer than 10 feet 3 meters or so Is the Hi Speed USB driver working properly on your computer Make sure the latest Hi Speed USB driver is working properly and install the latest version of the Hi Speed USB driver for your computer if necessary Importan...

Page 323: ... to select your language 1 Press Setup button and wait a little 1 2 Press button 1 times and press OK button 2 3 Press button 5 times and press OK button 3 4 Use button to select language for LCD and press OK button 4 The desired language appears on the LCD 323 ...

Page 324: ...Installation and Download Problems Failed to MP Drivers Printer Driver Installation Windows Updating MP Drivers Printer Driver in Network Environment Windows 324 ...

Page 325: ...rivers Printer Driver 1 Open screen to uninstall MP Drivers Printer Driver 1 For Windows 10 Select Settings Apps For Windows 8 1 Windows 7 Select Control Panel Programs and Features 2 Check if there is Canon XXX series MP Drivers or Canon XXX series Printer Driver 2 you want to install in list XXX is the model name 3 If you find MP Drivers Printer Driver for printer you want to install uninstall i...

Page 326: ... Printer Driver for your model on the download page of the Canon website After the download is completed overwrite and install the new version of the MP Drivers Printer Driver according to the specified installation procedure Note The network settings on the printer are not affected so the printer can be used on the network without redoing settings 326 ...

Page 327: ...Errors and Messages Four Digit Alphanumeric Characters Appear on LCD When Error Occurred Message Support Code Appears 327 ...

Page 328: ...pears on the printer s LCD or your computer screen Some errors may display four digit alphanumeric characters along with the error message The characters represent a support code error number For details on each support code see List of Support Code for Error 328 ...

Page 329: ...isplayed Take the appropriate action described in the message When a Support Code and a Message are displayed on the Computer Screen Windows When a Support Code and a Message are displayed on the Printer s LCD For details on how to resolve errors with Support Codes see List of Support Code for Error For details on how to resolve errors without Support Codes see Message Support Code Appears 329 ...

Page 330: ... unplugged while it was on Check the error message that appears on the computer and click OK The printer starts printing See Unplugging the Printer to unplug the printer correctly Writing Error Output Error Communication Error Windows Check1 If the ON lamp is off make sure printer is plugged in and turn on The ON lamp flashes while the printer is initializing Wait until the ON lamp stops flashing ...

Page 331: ...ted to the computer Check2 Make sure printer is properly connected to computer 3 Click General tab and check for a device problem 3 If a device error is shown see Windows Help to resolve it Other Error Messages Windows Check If an error message appears outside printer status monitor check the following Could not spool successfully due to insufficient disk space Delete any unnecessary files to incr...

Page 332: ...Printer s LCD and Computer Screen 1000 to 1ZZZ 1000 1070 1200 1215 1300 1366 1368 1431 1432 1470 1471 1472 1473 1474 1476 1496 15A0 15A1 1640 1723 1724 1725 1726 1727 1890 1892 2000 to 2ZZZ 2114 2123 2200 2500 3000 to 3ZZZ 3252 3413 3440 3441 3442 3443 3444 3445 3446 3447 3449 4000 to 4ZZZ 4103 4104 495A 5000 to 5ZZZ 5100 5200 5205 5206 5400 5700 5C30 6000 to 6ZZZ 6000 6500 6800 6801 6900 6901 690...

Page 333: ... A000 to ZZZZ B20B Note For information on how to deal with paper jams see What to Do When Paper Is Jammed 333 ...

Page 334: ...cedure as shown below If you can see the jammed paper at the paper output slot or the rear tray 1300 If the paper tears and you cannot remove it from the paper output slot or if the paper is jammed inside the printer Paper Is Jammed inside Printer Cases other than above Other Cases 334 ...

Page 335: ...Stop button to stop the printing before you turn off the printer If the paper tears and you cannot remove the jammed paper from the paper output slot or the rear tray remove the paper from inside the printer Paper Is Jammed inside Printer 2 Reload paper and press printer s OK button 2 The printer resumes printing Reprint the page you were printing if it was not printed properly due to the paper ja...

Page 336: ...olve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 336 ...

Page 337: ...er to remove it press the printer s Stop button to stop the printing before you turn off the printer 1 Turn off printer and unplug it 1 2 Open top cover 2 Important Do not touch clear film A white belt B or tubes C If you soil or scratch this part by touching it with paper or your hand it could damage the printer 3 Check if jammed paper is under print head holder 3 If the jammed paper is under the...

Page 338: ...When moving the print head holder hold the top of the print head holder and slide it slowly to the far right or left 4 Hold jammed paper firmly in both hands 4 If the paper is rolled up pull out it 338 ...

Page 339: ...jammed paper is removed 6 If the paper tears when you pull out it a bit of paper may remain in the printer Check the following and remove any remaining paper Any paper left under the print head holder Any small bits of paper left in the printer Any paper left in the left and right empty spaces D in the printer 339 ...

Page 340: ...printer s LCD or on your computer screen when you resume printing after removing all the jammed paper there may be some paper still inside the printer Check the printer again for any remaining bits of paper If the measures above do not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When tra...

Page 341: ... properly What to Do Take the corresponding actions below Load paper in the rear tray Loading Plain Paper Photo Paper Loading Envelopes Align the paper guides of the rear tray with both edges of the paper Close the feed slot cover After carrying out the above measures press the printer s OK button to cancel the error 341 ...

Page 342: ...heets of A4 or Letter size plain paper in the rear tray Note After loading the paper align the paper guides of the rear tray with both edges of the paper Press the printer s OK button to cancel the error Note If you are printing a print head alignment sheet during printer setup do not cancel printing 342 ...

Page 343: ...er feed rollers are dirty What to Do Press the printer s Stop button to cancel printing and then perform the paper feed roller cleaning From Windows Cleaning the Paper Feed Rollers From the printer s operation panel Cleaning Paper Feed Rollers 343 ...

Page 344: ...1200 Cause Top cover is open What to Do Close the top cover and wait for a while Do not forget to close it such as after refilling ink tanks 344 ...

Page 345: ...ed because the maintenance cartridge is almost full What to Do To perform Ink Flush first turn off the printer and then replace the maintenance cartridge Replacing Maintenance Cartridge Press the printer s OK button to cancel the error 345 ...

Page 346: ...ge may not be installed properly or may not be compatible with this printer What to Do Turn off the printer remove the maintenance cartridge and then reinstall it correctly Refer to Replacing Maintenance Cartridge for details on removing and installing the maintenance cartridge 346 ...

Page 347: ...pect the remaining ink in the ink tank If the remaining ink level is below the lower limit line refill the ink tank with the corresponding color of ink by following the printer s instructions Refilling Ink Tanks If printing is continued when the remaining ink level is below the lower limit line the printer may consume a certain amount of ink to return to printable status 347 ...

Page 348: ...he maintenance cartridge is not installed What to Do Turn off the printer and then install the maintenance cartridge Refer to Replacing Maintenance Cartridge for details on installing the maintenance cartridge 348 ...

Page 349: ...tenance cartridge cannot be used This printer cannot use maintenance cartridges that have been installed in other printers What to Do Turn off the printer and then replace with a new maintenance cartridge Replacing Maintenance Cartridge 349 ...

Page 350: ...ge may not be installed properly or may not be compatible with this printer What to Do Turn off the printer remove the maintenance cartridge and then reinstall it correctly Refer to Replacing Maintenance Cartridge for details on removing and installing the maintenance cartridge 350 ...

Page 351: ...and then replace the maintenance cartridge Replacing Maintenance Cartridge Note The condition of the maintenance cartridge when this error is displayed will depend on where and how the printer is used When this message is displayed you must replace the maintenance cartridge 351 ...

Page 352: ...at to Do The printer will not be able to print with a full maintenance cartridge Press the printer s OK button to cancel the error and then prepare a new maintenance cartridge For details on the maintenance cartridge see Replacing Maintenance Cartridge 352 ...

Page 353: ... Do Open the top cover and make sure that shipping tape and protective material have been removed from the print head holder If the shipping tape or protective material is still there remove it and close the top cover In the case of the first printer setup click here select your printer name on the page and follow the instructions 353 ...

Page 354: ...istered on the printer the following message appears on the printer s LCD Paper settings specified on the printer driver when printing Paper size A5 Media type Plain paper Paper information for the rear tray registered on the printer Paper size A4 Media type Plain paper What to Do Press the printer s OK button to display the screen below Use the buttons to select the appropriate action and press t...

Page 355: ...the Printer Driver and the Printer Media Type Windows Paper Settings on the Printer Driver and the Printer Paper Size Windows Cancel Cancels printing Select this option when you want to change the paper settings specified when printing Change the paper settings and try printing again Note You can configure the setting to hide the misprint prevention message When set to hide the message printing be...

Page 356: ...l the error Contact your nearest Canon service center to request a repair as soon as possible You cannot replace the internal parts of the printer yourself Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repair see Repairing Your Printer 356 ...

Page 357: ...3252 Cause The maintenance cartridge is almost full What to Do The printer will not be able to print with a full maintenance cartridge Press the printer s OK button to clear the error message 357 ...

Page 358: ...4103 Cause Cannot perform printing with current print settings What to Do Press the printer s Stop button to cancel printing Change the print settings specified when printing and retry printing 358 ...

Page 359: ...impediment Important When clearing an impediment to print head holder motion be careful not to touch clear film A white belt B or tubes C If you soil or scratch this part by touching it with paper or your hand it could damage the printer Turn the printer back on If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when m...

Page 360: ...k is refilled because it runs out of ink perform ink flush From Windows Cleaning the Print Heads From macOS Cleaning the Print Heads From the operation panel of the printer How to Perform Ink Flush If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer...

Page 361: ...in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 361 ...

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Canon G500 Series, Online Manual

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