Canon G500 Series, Online Manual

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Cannot Print (Scan) from Smartphone/Tablet
If you cannot Print (Scan) from your smartphone/tablet, it is possible that your smartphone/tablet cannot
communicate with the printer.
Check the cause of your problem according to the connection method.
Cannot Communicate with Printer via Wi-Fi
Cannot Communicate with Printer while It Is in Wireless Direct
Note
• For problems on printing with other connection methods or more on performing settings of each •
connection method:
Using PIXMA/MAXIFY Cloud Link
Printing from iOS Device (AirPrint)
Cannot Communicate with Printer via Wi-Fi
If your smartphone/tablet cannot communicate with the printer, check the following.
Check1
Check power status of printer, network devices (e.g. wireless router), and
your smartphone/tablet.
• Turn on the printer or your device.
• If the power is already turned on, cycle the power switch.
• It may be necessary to resolve wireless router problems (e.g. update interval of a key, problems of DHCP
update interval, energy saving mode) or to update the wireless router firmware.
For details, contact the manufacturer of your wireless router.
Check2
Check settings of your smartphone/tablet.
Make sure Wi-Fi is enabled on your device.
For details, refer to your device's instruction manual.
Check3
Is printer connected to wireless router?
• Use the icon on the LCD to check the connection status between the printer and wireless router. •
If the icon is not displayed, Wi-Fi is disabled. Turn on wireless communication on the printer.
• Make sure the network settings of the printer (e.g. network name (SSID) or network key (password), etc.) •
are identical with those of the wireless router.
To check the settings of the wireless router, refer to the instruction manual provided with it or contact its
manufacturer.
To check the current network settings of the printer, print out the network setting information of the
printer.
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