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When Error Occurred

If an error occurs in printing, for example, if the paper runs out or jams, a troubleshooting message is
displayed automatically. For some errors, a support code (error number) is also displayed.

Take the appropriate action described in the message.

When a Support Code and a Message are displayed on the Computer
Screen (Windows):

When a Support Code and a Message are displayed on the Printer's
LCD:

For details on how to resolve errors with Support Codes, see

List of Support Codes for Printer Errors

For details on how to resolve errors without Support Codes, see

Message Is Displayed

.

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Summary of Contents for E4500 Series

Page 1: ...E4500 series Online Manual English ...

Page 2: ...ant 52 Starting Up Wi Fi Connection Assistant 53 Diagnosing and Repairing Network Settings 54 Performing Changing Network Settings 55 Canon Wi Fi Connection Assistant Screen 56 Performing Network Settings 60 Performing Changing Wired LAN Connection Ethernet Cable Settings 61 Performing Changing Wi Fi Settings 64 Assigning Printer Information 69 List of Models Which Does Not Support Diagnosis and R...

Page 3: ...ing the Print Head 114 Deep Print Head Cleaning 115 Aligning the Print Head 116 Cleaning 119 Cleaning Paper Feed Rollers 120 Cleaning Inside the Printer Bottom Plate Cleaning 121 Overview 124 Safety 125 Safety Precautions 126 Regulatory Information 129 WEEE EU EEA 130 Handling Precautions 141 Legal Restrictions on Scanning Copying 142 Printer Handling Precautions 143 Transporting Your Printer 144 ...

Page 4: ...ofile 171 Setting the Ink to be Used 173 Managing the Printer Power 174 Changing the Printer Operation Mode 176 Changing Settings from Operation Panel 178 Changing Settings from Operation Panel 179 Setting Items on Operation Panel 180 Fax settings 181 Print settings 186 LAN settings 187 Other dev settings 190 Language selection 192 Firmware update 193 Reset setting 194 Feed settings 195 ECO settin...

Page 5: ...ting 225 Scaled Printing 228 Page Layout Printing 230 Duplex Printing 232 Setting Up Envelope Printing 236 Overview of the Printer Driver 238 Canon IJ Printer Driver 239 Opening Printer Driver s Setup Screen 240 Canon IJ Status Monitor 241 Checking Ink Status from Your Computer 243 Instructions for Use Printer Driver 244 Printer Driver Description 246 Quick Setup Tab Description 247 Main Tab Descr...

Page 6: ...Scanner Driver Screens 302 Basic Mode Tab 303 Advanced Mode Tab 311 General Notes Scanner Driver 317 Scanning Tips 319 Positioning Originals Scanning from Computer 320 Network Scan Settings 323 Faxing 327 Preparing for Faxing 328 Connecting Telephone Line 329 Setting Telephone Line Type 333 Setting Receive Mode 335 Setting Sender Information 340 Registering Recipients 345 Registering Recipients Us...

Page 7: ...ending Faxes by Entering Fax Telephone Number 371 Resending Faxes Redialing Busy Number 374 Setting Items for Sending Faxes 376 Sending Faxes from Computer Windows 378 Sending a FAX Fax Driver 379 Creating an Address Book Fax Driver 382 Edit or Remove a Recipient from an Address Book Fax Driver 386 Search for a Recipient in an Address Book Fax Driver 389 Cannot Send Faxes from Computer 391 How to ...

Page 8: ...t Come Out 451 Printer Does Not Pick Up or Feed the Paper No Paper Error 453 Printout Copy Results Are Unsatisfactory 455 Printouts Are Blank Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks or Lines 458 Lines Are Misaligned Distorted 461 Paper Is Smudged Printed Surface Is Scratched Ink Blots Paper Curl 462 Vertical Line Next to Image 466 Images Incomplete Cannot Complete Printing 467 Lines ...

Page 9: ...ter Driver Installation Windows 494 Updating MP Drivers Printer Driver in Network Environment Windows 495 Errors and Messages 496 Four Digit Alphanumeric Code Is Displayed on LCD 497 When Error Occurred 498 Message Is Displayed 499 List of Support Codes for Printer Errors 502 What to Do When Paper Is Jammed 504 Removing Jammed Paper inside Printer 508 Removing Jammed Paper from Rear Side 512 1003 ...

Page 10: ...2110 528 2900 530 2901 531 4103 532 5100 533 5200 535 5B02 536 6000 537 ...

Page 11: ...Using Online Manual Operating Environment Symbols Used in This Document Touch enabled Device Users Windows Printing Online Manual Trademarks and Licenses Screenshots in This Manual 11 ...

Page 12: ...sonal injury or property damage caused by incorrect operation of the equipment These must be observed for safe operation Important Instructions including important information that must be observed to avoid damage and injury or improper use of the product Be sure to read these instructions Note Instructions including notes for operation and additional explanations Basics Instructions explaining ba...

Page 13: ...ows For touch actions you need to replace right click in this document with the action set on the operating system For example if the action is set to press and hold on your operating system replace right click with press and hold 13 ...

Page 14: ... S A and licensed to Canon Inc Autodesk and AutoCAD are registered trademarks or trademarks of Autodesk Inc and or its subsidiaries and or affiliates in the USA and or other countries QR Code is a registered trademark of DENSO WAVE INCORPORATED in Japan and in other countries USB Type C is a trademark of USB Implementers Forum The Mopria word mark and the Mopria Logo are registered and or unregist...

Page 15: ...form shall mean the preferred form for making modifications including but not limited to software source code documentation source and configuration files Object form shall mean any form resulting from mechanical transformation or translation of a Source form including but not limited to compiled object code generated documentation and conversions to other media types Work shall mean the work of a...

Page 16: ... 4 any medium with or without modifications and in Source or Object form provided that You meet the following conditions 1 You must give any other recipients of the Work or Derivative Works a copy of this License and 2 You must cause any modified files to carry prominent notices stating that You changed the files and 3 You must retain in the Source form of any Derivative Works that You distribute ...

Page 17: ... all other commercial damages or losses even if such Contributor has been advised of the possibility of such damages 9 Accepting Warranty or Additional Liability While redistributing the Work or Derivative Works thereof You may choose to offer and charge a fee for acceptance of support warranty indemnity or other liability obligations and or rights consistent with this License However in accepting...

Page 18: ...STITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Part 3 Cambridge Broadband Ltd copyright notice BSD Portions of this code are copyright c 2001 ...

Page 19: ...S PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCURE...

Page 20: ...isclaimer in the documentation and or other materials provided with the distribution Neither the name of Cisco Inc Beijing University of Posts and Telecommunications nor the names of their contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPR...

Page 21: ...that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 Neither the name of Apple Inc Ap...

Page 22: ...THER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE LEADTOOLS Copyright C 1991 2009 LEAD Technologies Inc CMap Resources Copyright 1990 2009 Adobe Systems Incorporated All rights reserved Copyright 1990 2010 Adobe Systems Incorporated All rights reserved Redistribution and u...

Page 23: ...MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE Copyright 2000 Computing Research Labs New Mexico State University Copyright 2...

Page 24: ...ifornia Berkeley Copyright c 1981 2000 The Regents of the University of California All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form mus...

Page 25: ...nt in parts or full form without having to pay us royalty free usage o You may not pretend that you wrote this software If you use it or only parts of it in a program you must acknowledge somewhere in your documentation that you have used the FreeType code credits We specifically permit and encourage the inclusion of this software with or without modifications in commercial products We disclaim al...

Page 26: ...works thereof for any purpose and to authorize others to exercise some or all of the rights granted herein subject to the following conditions o Redistribution of source code must retain this license file FTL TXT unaltered any additions deletions or changes to the original files must be clearly indicated in accompanying documentation The copyright notices of the unaltered original files must be pr...

Page 27: ...ect special incidental or consequential as a result of the reproduction modification distribution or other use of the TWAIN Toolkit JSON for Modern C Copyright c 2013 2017 Niels Lohmann Permission is hereby granted free of charge to any person obtaining a copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation t...

Page 28: ...right c 2014 Kenneth MacKay All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of con...

Page 29: ...CT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE ISC License Copyright c 2013 2017 Frank Denis j at pureftpd dot org Permission to use copy modify and or distribute this software for any purpose with or without fee is hereby granted provided that the above copyright notice and this per...

Page 30: ...s list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution Neither name of Intel Corporation nor the names of its contributors may be used to endorse or promote products derived from this software without spe...

Page 31: ...ut limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIN...

Page 32: ...llowing disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation or other materials provided with the distribution Neither the name CryptoJS nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWAR...

Page 33: ...formation on the printer s network setting is printed out Some setting values are not displayed depending on the printer settings Item Num ber Item Description Setting 1 Product Information Product information 1 1 Product Name Product name XXXXXXXX 1 2 ROM Version ROM version XXXXXXXX 1 3 Serial Number Serial number XXXXXXXX 2 Network Diagnostics Network diagnostics 2 1 Diagnostic Result Diagnosti...

Page 34: ...al Address Link local address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 2 17 Link Local Prefix Length Link local prefix length XXX 3 2 18 Stateless Address1 Stateless address 1 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 2 19 Stateless Prefix Length1 Stateless prefix length 1 XXX 3 2 20 Stateless Address2 Stateless address 2 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 2 21 Stateless Prefix Length2 Sta...

Page 35: ...3 SSID SSID Wireless Direct network name SSID 3 3 4 Password Password Wireless Direct password 3 3 5 Channel Channel 3 3 3 6 Encryption Encryption method AES 3 3 7 Authentication Authentication method WPA2 PSK 3 3 8 TCP IPv4 TCP IPv4 Enable Disable 3 3 9 IP Address IP address XXX XXX XXX XXX 3 3 10 Subnet Mask Subnet mask XXX XXX XXX XXX 3 3 11 Default Gateway Default gateway XXX XXX XXX XXX 3 3 1...

Page 36: ...SNMP setting Enable Disable 5 14 DNS Server Obtain DNS server ad dress automatically Auto Manual 5 15 Primary Server Primary server address XXX XXX XXX XXX 5 16 Secondary Server Secondary server ad dress XXX XXX XXX XXX 5 17 Proxy Server Proxy server setting Enable Disable 5 18 Proxy Address Proxy address XXXXXXXXXXXXXXXXXXXX 5 19 Proxy Port Proxy port specification 1 to 65535 5 20 Cert Fingerprt ...

Page 37: ...protocol Enable LLMNR Enable XX represents alphanumeric characters Default value depends on printer To check value use operation panel LAN settings Wireless Direct Defaults Item Default WL Direct net SSID DIRECT abXX E4500series 1 Password YYYYYYYYYY 2 Security method WPA2 PSK AES Confirm request Displayed 1 ab is specified at random and XX represents last two digits of printer s MAC address The v...

Page 38: ... to 5 devices to the printer at the same time with Wireless Direct Check the usage restrictions and connect the printer to the Wireless Direct Restrictions Enable Wireless Direct for printer 1 Make sure the printer is turned on 1 2 Press Setup button 2 The Setup menu screen appears 3 Select Device settings and press the OK button 3 4 Select LAN settings and press the OK button 4 5 Select Wireless ...

Page 39: ... Select DIRECT XXXX E4500series X represents alphanumeric characters from list 2 on your smartphone tablet computer Note If DIRECT XXXX E4500series does not appear on the list Wireless Direct is not enabled See Changing Printer Setting to Use Wireless Direct to enable Wireless Direct 3 Enter Password on smartphone tablet computer 3 The smartphone tablet computer is connected to the printer Note Ch...

Page 40: ...ress Setup button 2 The Setup menu screen appears 3 Select Device settings and press the OK button 3 4 Select LAN settings and press the OK button 4 5 Select Wireless Direct and press the OK button 5 6 Select a setting item 6 Press button to switch the desired setting item Change name SSID Change the identifier SSID for Wireless Direct The identifier SSID is the printer s name device name displaye...

Page 41: ...ly 1 Select Manual setup and press the OK button 1 2 Enter the new password 10 characters 2 Use the numeric keypad to enter each digit You can move the cursor by pressing the button One character can be erased by pressing the Back button Press the button on the numeric keypad to change the type of characters to enter uppercase lowercase numbers 3 Confirm the input contents and press and hold OK bu...

Page 42: ...nnecting to the printer select Yes and press the OK button Important To prevent an unauthorized access we recommend you should select the setting to display the confirmation screen Note If you change the Wireless Direct setting of the printer also change the wireless router setting of the device 42 ...

Page 43: ...eless router to the printer that is in the Wireless Direct the connection between the device and wireless router will be disabled In that case the connection of the device may switch to a mobile data connection automatically depending on your device Transmission fees for connecting to the Internet using a mobile data connection apply In the Wireless Direct you can connect up to five devices at the...

Page 44: ... Fi Connection Assistant Performing Changing Network Settings Windows For Windows you can perform network settings using Wi Fi Connection Assistant Wi Fi Connection Assistant Windows Diagnosing and Repairing Network Settings Windows macOS You can diagnose or repair network settings using Wi Fi Connection Assistant For Windows Wi Fi Connection Assistant Windows For macOS Wi Fi Connection Assistant ...

Page 45: ...hile the setting is changed Do not proceed to the next screen of this guide until setup is complete For office use consult your network administrator Note that if you connect to a network with no security protection your personal information could be disclosed to a third party Wireless Direct Important If a device is connected to the Internet via a wireless router and you then connect it to a prin...

Page 46: ... and then redo the settings Devices connected to the printer using Wireless Direct cannot communicate with each other Firmware updates for the printer are not available while using Wireless Direct When a device has been connected to the printer without using a wireless router and you want to set it up again using the same connection method disconnect it first Disable the connection between the dev...

Page 47: ...Network Connection Tips Windows macOS Detect Same Printer Name Switching Printer s Connection to Network or Terminal Devices 47 ...

Page 48: ...cOS The printer names appear with the MAC address added at the end or as the printer name specified by Bonjour Check identifiers such as the MAC address the printer name specified by Bonjour and the printer s serial number to select the printer from among those that appear Note Serial number may not appear on result screen To check the printer s MAC address and the serial number print out the netw...

Page 49: ...uide to setup Switching LAN Connection Method If you want to switch the connection method to USB when the printer is used with a LAN connection check the following item For Windows Refer to Setup Guide to setup For macOS Refer to Setup Guide to setup Reconfiguration Method of Wi Fi Connection Follow either procedure below to change Wi Fi connection method infrastructure or Wireless Direct For Wind...

Page 50: ...3 Perform operations following instructions on your computer smartphone 3 tablet 4 If message saying setup is completed appears press OK button 4 For macOS See Changing the Connection Mode 50 ...

Page 51: ...Starting Up Wi Fi Connection Assistant Diagnosing and Repairing Network Settings Performing Changing Network Settings List of Models Which Does Not Support Diagnosis and Repair Function List of Models Which Does Not Support IPv6 Configuration via USB Connection 51 ...

Page 52: ...n Wi Fi Connection Assistant repairs the status of the printer and computer Not available for some models Important Depending on the printer you are using an administrator password is already specified for the printer at the time of purchase When you change the network settings authentication by the administrator password is required For details Administrator Password For improving security we rec...

Page 53: ...lect the Search charm and search for Wi Fi Connection Assistant In Windows 7 or Windows Vista click Start and select All Programs Canon Utilities Wi Fi Connection Assistant and then Wi Fi Connection Assistant When you start up Wi Fi Connection Assistant a message appears Check the message and select Yes The screen below appears Select Diagnose and Repair or Printer Network Setup on the displayed s...

Page 54: ...Follow the procedure below 1 Start up Wi Fi Connection Assistant 1 2 Check the displayed message and select Yes 2 3 Select Diagnose and Repair on the displayed screen 3 Perform operations following the instructions on the screen Note This function checks the following items whether the computer is connected to the router whether a web page on the Internet can be viewed whether the printer can be d...

Page 55: ...Performing Changing Network Settings Canon Wi Fi Connection Assistant Screen Performing Network Settings 55 ...

Page 56: ...nter The icon below appears on the left if the printer cannot be used Appears when the printer requires setup or has not been configured Appears when the IP address is duplicated to another printer Appears when you cannot communicate with the printer Note If a printer you want to use is not detected try to set the criteria for printer search Setting Criteria for Printer Search Searching Specific P...

Page 57: ...tup Note If USB is selected from the pulldown menu on the toolbar is displayed E Location Displays the printer location if it is registered Nothing is displayed if the printer status is Requires Setup Note If USB is selected from the pulldown menu on the toolbar nothing is displayed Assigning Printer Information F Connection Method Displays printer connection method wired LAN Wi Fi or USB Note If ...

Page 58: ...he pulldown menu on the toolbar nothing is displayed The printer with Requires Setup displayed on Status is not displayed Assigning Printer Information J IPv6 On appears when an IPv6 address is assigned for the printer Note If USB is selected from the pulldown menu on the toolbar is displayed K Displays the printer status and operation guides Selecting a printer from the printer list displays its ...

Page 59: ... printers Note This item has the same function as Update in the View menu C Stops detecting printers Note This item has the same function as Cancel in the View menu D Switches the printer list IPv4 IPv6 or USB printers Note This item has the same function as Switch View in the View menu You can also display the USB connected printer list Not available for some models In this case select USB E Disp...

Page 60: ...Performing Network Settings Performing Changing Wired LAN Connection Ethernet Cable Settings Performing Changing Wi Fi Settings Assigning Printer Information 60 ...

Page 61: ... printer with Wired LAN displayed on Connection Method and Available displayed on Status to perform settings You can perform settings for a printer with Available not displayed on Status via USB connection To perform setup for a USB connected printer select USB from the pulldown menu on the toolbar and select the printer to perform change settings 5 Select Network Settings on Printer Settings menu...

Page 62: ...HCP server functionality must be enabled on your router C Use next IP address Select this option if no DHCP server functionality is available in your setup where you use the printer or you want to use a fixed IP address Enter the IP address subnet mask and default gateway IPv6 settings Note If you select a USB connected printer on step 4 you cannot perform IPv6 settings depending on the printer yo...

Page 63: ...re using C Use Manual Address Select this option if no DHCP server functionality is available in your setup where you use the printer or you want to use a fixed IP address Enter the IP address and IP address prefix length Note This setting item is not available depending on the printer you are using D Use DHCPv6 Select when you obtain an IP address using DHCPv6 Note This setting item is not availa...

Page 64: ...ct Printer Network Setup on the displayed screen 3 Detected printers are listed 4 Select printer to perform change settings from printer list 4 Select the printer with Wi Fi displayed on Connection Method and Available or Requires Setup displayed on Status to perform settings You can perform settings for a printer with Available or Requires Setup not displayed on Status via USB connection To perfo...

Page 65: ...onnects the printer to wireless communication devices smartphone or tablet without a wireless router Note If Wi Fi is enabled on the computer and if you select a USB connected printer on step 4 you can select Direct depending on the printer you are using If Direct is selected all items are displayed in a gray out status and you cannot perform any settings In addition you cannot connect to Internet...

Page 66: ...en Appears D Encryption Type Displays the encryption method used over the Wi Fi IPv4 settings Note The setting items below are available only when Infrastructure is selected for Network Type If Direct is selected all items are displayed in a gray out status and you cannot perform any settings A Use IPv4 address Always selected displayed in a gray out state B Get IP address automatically Select thi...

Page 67: ...ed in a gray out status and you cannot perform any settings A Use IPv6 address Select when you use the printer with IPv6 environment B Use Stateless Address Select when you use an IP address assigned automatically Use a router compatible with IPv6 Note This setting item is not available depending on the printer you are using C Use Manual Address Select this option if no DHCP server functionality i...

Page 68: ...D Use DHCPv6 Select when you obtain an IP address using DHCPv6 Note This setting item is not available depending on the printer you are using 8 Click Set 8 68 ...

Page 69: ...lect Printer Network Setup on the displayed screen 3 Detected printers are listed 4 Select printer to assign location name and device name 4 Select the printer with Available displayed on Status 5 Select Detailed Printer Settings on Printer Settings menu 5 The Confirm Printer Password screen appears For more on the password refer to Administrator Password 6 Enter password and click OK 6 The Detail...

Page 70: ... function of Wi Fi Connection Assistant G4000 series PRO 500 series PRO 1000 series MB2100 series MB2700 series MB5100 series MB5400 series iB4100 series PRO 520 PRO 540 PRO 540S PRO 560 PRO 560S PRO 2000 PRO 4000 PRO 4000S PRO 6000 PRO 6000S TS9000 series TS8000 series TS6000 series TS5000 series MG3000 series E470 series 70 ...

Page 71: ...series TS8000 series TS9000 series TR8500 series TR7500 series TS9100 series TS8100 series TS6100 series TS5100 series TS3100 series E3100 series TS300 series E300 series TR8580 series TS9180 series TS8180 series TS6180 series TR8530 series TR7530 series TS8130 series TS6130 series XK70 series XK50 series G4010 series G3010 series TR4500 series E4200 series TS6200 series TS6280 series TS6230 serie...

Page 72: ... TR9530 series TS3300 series E3300 series 72 ...

Page 73: ...Handling Paper Originals FINE Cartridges etc Loading Paper Loading Originals Replacing a FINE Cartridge 73 ...

Page 74: ...Loading Paper Loading Plain Paper Loading Photo Paper Loading Envelopes 74 ...

Page 75: ...out aligning the edges may cause paper jams If paper is curled hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat For details on how to flatten curled paper see Check3 in Paper Is Smudged Printed Surface Is Scratched Ink Blots Paper Curl 2 Open the front cover A gently 2 3 Slide right paper guide B to open both paper guides 3 75 ...

Page 76: ...d paper stack the registration screen of paper information is displayed on the LCD Important Always load paper in portrait orientation C Loading paper in landscape orientation D can cause paper jams 5 Slide the right paper guide to align the paper guides with both sides of the paper stack 5 Do not slide the paper guides too hard against the paper The paper may not be fed properly 76 ...

Page 77: ...Note Keep the paper stack height below the tabs E of the paper guides 6 Open the paper output tray F 6 7 Pull the paper output support G and open the output tray extension H 7 8 Press the OK button 8 77 ...

Page 78: ...sed and sprayed distance from nozzles etc that allow you to print to that type with optimal image quality The wrong paper settings may cause poor printout color quality or scratches on the printed surface If you notice blurring or uneven colors increase the print quality setting and try printing again To prevent incorrect printing this printer has a function that detects whether the information se...

Page 79: ...he opposite direction until the paper becomes completely flat For details on how to flatten curled paper see Check3 in Paper Is Smudged Printed Surface Is Scratched Ink Blots Paper Curl When using Photo Paper Plus Semi gloss SG 201 even if the sheet is curled load one sheet at a time as it is If you roll up this paper to flatten this may cause cracks on the surface of the paper and reduce the prin...

Page 80: ...d paper stack the registration screen of paper information is displayed on the LCD Important Always load paper in portrait orientation C Loading paper in landscape orientation D can cause paper jams 5 Slide the right paper guide to align the paper guides with both sides of the paper stack 5 Do not slide the paper guides too hard against the paper The paper may not be fed properly 80 ...

Page 81: ...Note Keep the paper stack height below the tabs E of the paper guides 6 Open the paper output tray F 6 7 Pull the paper output support G and open the output tray extension H 7 8 Press the OK button 8 81 ...

Page 82: ...tings how ink is used and sprayed distance from nozzles etc that allow you to print to that type with optimal image quality The wrong paper settings may cause poor printout color quality or scratches on the printed surface If you notice blurring or uneven colors increase the print quality setting and try printing again To prevent incorrect printing this printer has a function that detects whether ...

Page 83: ...already moistened and adhesive 1 Prepare envelopes 1 Press down on all four corners and edges of the envelopes to flatten them If the envelopes are curled hold the opposite corners and gently twist them in the opposite direction If the corner of the envelope flap is folded flatten it Use a pen to press the leading edge in the inserting direction flat and sharpen the crease The figures above show a...

Page 84: ...NT SIDE FACING DOWN 4 Fold flap of the envelope and load the envelope in portrait orientation with the address side facing down Insert the leading edge of envelopes until you hear a sound Up to 5 envelopes can be loaded at once When you load envelopes the registration screen of paper information is displayed on the LCD 84 ...

Page 85: ...opes 5 Do not slide the paper guides too hard against the envelopes The envelopes may not be fed properly Note Keep the envelope stack height below the tabs C of the paper guides 6 Open the paper output tray D 6 7 Pull the paper output support E and open the output tray extension F 7 85 ...

Page 86: ...played to register the paper information Note To prevent incorrect printing this printer has a function that detects whether the information set for the paper loaded matches the paper settings Before printing make paper settings in accordance with the paper information When this function is enabled an error message is displayed if these settings do not match to prevent incorrect printing When this...

Page 87: ...Loading Originals Where to Load Originals Loading Originals on Platen Loading Documents in the ADF Auto Document Feeder Loading Based on Use Supported Originals 87 ...

Page 88: ...he position to load the original according to the size type or usage Note For details on the supported originals see below Supported Originals Loading Documents Photos or Book on Platen Loading Two or More Sheets of Document of the Same Size and Thickness in the ADF You can also load a sheet of document in the ADF 88 ...

Page 89: ...Note To scan the original at optimum quality load it on the platen 89 ...

Page 90: ... Platen 1 Open the document cover A 1 2 Load original WITH SIDE TO SCAN FACING DOWN on platen 2 Loading Based on Use Supported Originals Important Be sure to observe the following when loading the original on the platen 90 ...

Page 91: ...ects weighing 4 4 lb 2 0 kg or more on the platen glass Do not put any pressure of 4 4 lb 2 0 kg or more on the platen glass such as pressing down the original 3 Close the document cover gently 3 Important After loading the original on the platen be sure to close the document cover before starting to copy fax or scan 91 ...

Page 92: ... be scanned automatically with ADF 1 Make sure any original has been removed from platen 1 2 Open document tray A 2 3 Slide the document guide B all the way out 3 4 Insert document WITH SIDE TO SCAN FACING UP in document tray until you hear a 4 beep sound Insert the document until it stops Note For details on the supported originals see below Supported Originals 5 Adjust document guide to match wi...

Page 93: ...93 ...

Page 94: ...can size Photos Postcards Business Cards and Disc BD DVD CD Scanning only one original If you scan using the operation panel fol low the operation below Press the SCAN button and select Auto scan for Original type Press the SCAN button select Photo for Original type and then specify Auto scan A Singl for Scan size Loading Only One Original in Center of Platen Scanning two or more originals If you ...

Page 95: ...ges of the platen glass Loading Only One Original in Center of Platen Place the original WITH THE SIDE TO SCAN FACING DOWN with 0 40 in 1 cm or more space between the edges diagonally striped area of the platen Portions placed on the diagonally striped area cannot be scanned 95 ...

Page 96: ...ls Portions placed on the diagonally striped area cannot be scanned You can place up to 12 items B More than 0 40 in 1 cm Note The Skew Correction function automatically compensates for the originals placed at an angle of up to approximately 10 degrees Slanted photos with a long edge of 7 1 in 180 mm or more cannot be corrected Non rectangular or irregular shaped photos such as cut out photos may ...

Page 97: ... Max 8 5 x 14 0 in 216 x 356 mm Min 8 3 x 11 0 in 210 x 280 mm Quantity A4 Letter Max 20 sheets 20 lb 75 g m2 paper up to 0 08 in 2 mm high Legal Max 5 sheets 20 lb 75 g m2 paper up to 0 02 in 0 5 mm high Thickness 0 003 to 0 005 in 0 07 to 0 13 mm Weight 16 0 to 25 3 lb 60 to 95 g m2 Note Make sure any liquids on documents such as glue ink or correction fluid are dry before loading Do not load gl...

Page 98: ...Documents with sticky notes Documents on carbon paper Documents on coated paper Documents on onion skin or other thin paper Photos or excessively thick documents 98 ...

Page 99: ...Replacing a FINE Cartridge Replacing a FINE Cartridge Checking Ink Status on the LCD Ink Tips 99 ...

Page 100: ...ediately Do not leave the printer with the FINE cartridge removed Use a new FINE cartridge for replacement Installing a used FINE cartridge may cause the nozzles to clog Furthermore with such a FINE cartridge the printer will not be able to inform you when to replace the FINE cartridge properly Note For Windows if a FINE cartridge runs out of ink you can print with either color or black FINE cartr...

Page 101: ...3 Open the paper output tray D 3 4 Open the paper output cover E 4 The FINE cartridge holder F moves to the replacement position Caution Do not hold the FINE cartridge holder to stop or move it forcibly Do not touch the FINE cartridge holder until it stops completely 101 ...

Page 102: ...er 5 Remove the empty FINE cartridge 5 1 Push down the ink cartridge lock lever G of the empty FINE cartridge until it clicks 1 2 Remove the FINE cartridge H 2 6 Prepare a new FINE cartridge 6 Take new FINE cartridge out of its package and remove protective tape I gently 102 ...

Page 103: ... 7 1 Insert the new FINE cartridge straight into the FINE cartridge holder all the way until it 1 touches the back The color FINE cartridge should be installed into the left slot and the black FINE cartridge should be installed into the right slot Important Insert the FINE cartridge gently so that it does not hit the electrical contacts on the FINE cartridge holder 103 ...

Page 104: ...2 Push up the ink cartridge lock lever until it clicks 2 The FINE cartridge will be locked Important Check if the FINE cartridge is installed correctly 8 Close the paper output tray 8 104 ...

Page 105: ...s on the LCD after the paper output tray is closed take appropriate action When Error Occurred If the print head is out of alignment as indicated by misaligned printed ruled lines or similar symptoms adjust the print head position 105 ...

Page 106: ...xample The ink is running low Prepare a new ink cartridge The resulting print quality may not be satisfactory if printing is continued under this condition Note You can also check the ink status on the LCD when you press the COPY or FAX button The current remaining ink level will be displayed on the LCD for a few seconds You can also check the ink status on the computer screen For Windows Checking...

Page 107: ...ty The printer has the function to automatically clean the ink jet nozzles to prevent clogging In the cleaning procedure used ink for nozzle cleaning is limited to a small amount Does black and white printing use color ink Black and white printing may use ink other than black ink depending on the type of printing paper or the settings of the printer driver So color ink is consumed even when printi...

Page 108: ...If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head 108 ...

Page 109: ...lled correctly Replacing Procedure Also check if the protective tape on the bottom of the FINE cartridge is removed If an error message appears on the LCD see When Error Occurred For Windows increasing the print quality in the printer driver settings may improve the print result Changing the Print Quality and Correcting Image Data When the Print Results Are Blurred or Uneven Step1 Print the nozzle...

Page 110: ... twice Step4 Clean the print head deeply From the printer Deep Print Head Cleaning From the computer For Windows Cleaning the Print Heads For macOS Cleaning the Print Heads If the problem is not resolved turn off the power and clean the print head deeply again after 24 hours Do not unplug the power cord when turning off the power If the problem is still not resolved Step5 Replace the FINE cartridg...

Page 111: ... Not Even such as the Ruled Lines Are Misaligned Step Align the print head From the printer Aligning the Print Head From the computer For Windows Adjusting Print Head Position Manually For macOS Adjusting Print Head Position 111 ...

Page 112: ...Letter sized plain paper 1 Check that printer is turned on 1 2 Load a sheet of A4 or Letter sized plain paper in the front tray 2 Loading Plain Paper 3 Press the Setup button use the button to select Maintenance and press the OK 3 button LCD and Operation Panel 4 Use the button to select Nozzle check and press the OK button 4 The nozzle check pattern will be printed Do not perform any other operat...

Page 113: ...tal streaks in the pattern B If there are missing lines in the pattern A C Good D Bad lines are missing If there are horizontal streaks in the pattern B E Good F Bad horizontal streaks are present If any color in the pattern A or the pattern B is not printed Example Magenta pattern is not printed If one of the above is applied cleaning the print head is required 113 ...

Page 114: ... Setup button use the button to select Maintenance and press the OK 2 button LCD and Operation Panel 3 Use the button to select Cleaning and then press the OK button 3 The printer starts cleaning the print head Do not perform any other operations until the printer completes the cleaning of the print head This takes about 1 minute 4 Check the print head condition 4 To check the print head condition...

Page 115: ...ess OK button 3 The printer starts cleaning the print head deeply Do not perform any other operations until the printer completes the deep cleaning of the print head This takes about 1 minute 4 Check the print head condition 4 To check the print head condition print the nozzle check pattern If the problem is not resolved turn off the power and clean the print head deeply again after 24 hours Do no...

Page 116: ...INE cartridge whose ink is low You need to prepare a sheet of A4 or Letter sized plain paper 1 Check that printer is turned on 1 2 Load a sheet of A4 or Letter sized plain paper in the front tray 2 Loading Plain Paper 3 Press the Setup button use the button to select Maintenance and press the OK 3 button LCD and Operation Panel 4 Use the button to select Head alignment and then press the OK button...

Page 117: ...f the print head alignment sheet was not printed correctly press the Stop button and redo this procedure from the beginning 5 Check message and place print head alignment sheet on platen 5 Place the print head alignment sheet WITH THE PRINTED SIDE FACING DOWN and align the mark on the upper left corner of the sheet with the alignment mark 117 ...

Page 118: ...laten Important Do not open the document cover or move the print head alignment sheet on the platen until adjusting the print head position is complete If the error message appears on the LCD press the OK button to release the error then take appropriate action When Error Occurred Note For Windows when the print results are still not satisfactory after adjusting the print head position as describe...

Page 119: ...Cleaning Cleaning Exterior Surfaces Cleaning Platen and Document Cover Cleaning the ADF Auto Document Feeder Cleaning Paper Feed Rollers Cleaning Inside the Printer Bottom Plate Cleaning 119 ...

Page 120: ...d press the OK 3 button LCD and Operation Panel 4 Clean the paper feed rollers without paper 4 Use button to select Roller Cleaning and press OK button The paper feed roller will rotate as it is cleaned without paper 5 Clean the paper feed rollers with paper 5 1 Make sure that the paper feed rollers have stopped rotating then load a sheet of A4 or 1 Letter sized plain paper or cleaning sheet avail...

Page 121: ...repare paper 2 1 Fold a single sheet of A4 or Letter sized plain paper in half widthwise then unfold the paper 1 2 Fold one side of the opened paper in another half aligning the edge with the center crease 2 and then unfold the paper 3 Load only this sheet of paper in the front tray with the ridges of the creases facing up and the 3 edge of the half with no crease facing to the far side When you l...

Page 122: ...of the printer as it feeds through the printer Check the folded parts of the ejected paper If they are smudged with ink perform Bottom Plate Cleaning again Note When performing Bottom Plate Cleaning again be sure to use a new piece of paper If the problem is not resolved after performing cleaning again the protrusions inside the printer may be stained Wipe off any ink from the protrusions using a ...

Page 123: ...y Make sure the printer has finished sending or receiving faxes before turning it off Remember that faxes cannot be sent or received while the printer is off Unplugging the printer will reset the date time setting and erase all documents in the printer s memory Send faxes or print documents as needed before unplugging the printer 123 ...

Page 124: ... Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply LCD and Operation Panel Entering Numbers Letters and Symbols Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer macOS Changing Settings from Operation Panel Specifications...

Page 125: ...Safety Safety Precautions Regulatory Information WEEE EU EEA 125 ...

Page 126: ...e electric shock or injury Do not place product close to the flammable solvents such as alcohol or thinner Do not open or modify the printer Use only the power cord cables that came with your printer Do not use these cables with other devices Do not plug in to voltages or frequencies other than those specified Plug the power cord into the socket completely Do not plug in or unplug the power cord w...

Page 127: ...ly If irritation to eyes or skin persists obtain medical advice immediately Moving the printer Hold the printer by its sides and carry it with both hands General Notices Choosing a Location Refer to Specifications in the Online manual for details on operating environment Do not install the printer in a location that is unstable or subject to excessive vibration Do not install the printer in locati...

Page 128: ... careful to avoid metal objects such as paper clips and staples and containers holding flammable liquids such as alcohol or thinner Be sure to observe the following when loading the original on the platen Failure to observe the following may cause the scanner to malfunction or the platen glass to break Do not place any objects weighing 4 4 lb 2 0 kg or more on the platen glass Do not put any press...

Page 129: ...Regulatory Information Interference Do not use the printer around medical equipment or other electronic devices Signals from the printer may interfere with the correct operation of these devices 129 ...

Page 130: ...che Union und EWR Norwegen Island und Liechtenstein Dieses Symbol weist darauf hin dass dieses Produkt gemäß der EU Richtlinie über Elektro und Elektronik Altgeräte 2012 19 EU und nationalen Gesetzen nicht über den Hausmüll entsorgt werden darf Dieses Produkt muss bei einer dafür vorgesehenen Sammelstelle abgegeben werden Dies kann z B durch Rückgabe beim Kauf eines ähnlichen Produkts oder durch A...

Page 131: ... geautoriseerd inzamelpunt bijvoorbeeld wanneer u een nieuw gelijksoortig product aanschaft of bij een geautoriseerd inzamelpunt voor hergebruik van elektrische en elektronische apparatuur EEA Een onjuiste afvoer van dit type afval kan leiden tot negatieve effecten op het milieu en de volksgezondheid als gevolg van potentieel gevaarlijke stoffen die veel voorkomen in elektrische en elektronische a...

Page 132: ...ció sobre els punts on podeu lliurar aquest producte per procedir al seu reciclatge adreceu vos a la vostra oficina municipal a les autoritats encarregades dels residus al pla de residus homologat per la RAEE o al servei de recollida de deixalles domèstiques de la vostra localitat Per a més informació sobre la devolució i el reciclatge de productes RAEE visiteu www canon europe com weee Solo per U...

Page 133: ...odutos REEE vá a www canon europe com weee Gælder kun i Europæiske Union og EØS Norge Island og Liechtenstein Dette symbol angiver at det pågældende produkt ikke må bortskaffes sammen med dagrenovation jf direktivet om affald af elektrisk og elektronisk udstyr WEEE 2012 19 EU og gældende national lovgivning Det pågældende produkt skal afleveres på et nærmere specificeret indsamlingssted f eks i ov...

Page 134: ...ov Produktet må leveres til et dertil egnet innsamlingspunkt det vil si på en autorisert en til en basis når du kjøper et nytt lignende produkt eller til et autorisert innsamlingssted for resirkulering av avfall fra elektrisk og elektronisk utstyr EE utstyr Feil håndtering av denne typen avfall kan være miljø og helseskadelig på grunn av potensielt skadelige stoffer som ofte brukes i EE utstyr Sam...

Page 135: ...ha mer information om var du kan lämna den kasserade produkten för återvinning För mer information om inlämning och återvinning av WEEE produkter se www canon europe com weee Pouze Evropská unie a EHP Norsko Island a Lichtenštejnsko Tento symbol znamená že podle směrnice o OEEZ 2012 19 EU a podle vnitrostátních právních předpisů nemá být tento výrobek likvidován s odpadem z domácností Tento výrobe...

Page 136: ...dukt lub do autoryzowanego punktu gromadzenia zużytego sprzętu elektrycznego i elektronicznego w celu poddania go recyklingowi Usuwanie tego typu odpadów w nieodpowiedni sposób może mieć negatywny wpływ na otoczenie i zdrowie innych osób ze względu na niebezpieczne substancje stosowane w takim sprzęcie Jednocześnie pozbycie się zużytego sprzętu w zalecany sposób przyczynia się do właściwego wykorz...

Page 137: ...ktīvai 2012 19 ES par elektrisko un elektronisko iekārtu atkritumiem EEIA un vietējiem tiesību aktiem no šī izstrādājuma nedrīkst atbrīvoties izmetot to kopā ar sadzīves atkritumiem Šis izstrādājums ir jānodod piemērotā savākšanas vietā piemēram apstiprinātā veikalā kur iegādājaties līdzīgu jaunu produktu un atstājat veco vai apstiprinātā vietā izlietotu elektrisko un elektronisko iekārtu pārstrād...

Page 138: ...ravnih virov Če želite več informacij o tem kje lahko odložite odpadno opremo za recikliranje pokličite občinski urad komunalno podjetje ali službo ki skrbi za odstranjevanje odpadkov ali si oglejte načrt OEEO Če želite več informacij o vračanju in recikliranju izdelkov v skladu z direktivo OEEO obiščite www canon europe com weee Само за Европейския съюз и ЕИП Норвегия Исландия и Лихтенщайн Този с...

Page 139: ...e com weee Samo za Europsku uniju i EEZ Norveška Island i Lihtenštajn Ovaj simbol pokazuje da se ovaj proizvod ne smije odlagati s kućnim otpadom sukladno WEEE Direktivi 2012 19 EC i vašem nacionalnom zakonu Ovaj proizvod je potrebno predati na posebno mjesto za sakupljanje otpada npr na ovlašteno mjesto gdje možete zamijeniti staro za novo ukoliko kupujete novi sličan proizvod ili na ovlašteno mj...

Page 140: ...na ispravnom odlaganju ovog proizvoda će doprineti efikasnom korišćenju prirodnih resursa Za više informacija o tome gde možete da predate vašu staru opremu radi recikliranje vas molimo da kontaktirate lokalne gradske vlasti komunalne službe odobreni plan reciklaže ili Gradsku čistoću Za više informacija o vraćanju i recikliranju WEEE proizvoda posetite stranicu www canon europe com weee 140 ...

Page 141: ...s Canceling Print Jobs Storing Printed Images Legal Restrictions on Scanning Copying Printer Handling Precautions Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High 141 ...

Page 142: ... of deposit Postage stamps canceled or uncanceled Identification badges or insignia Selective service or draft papers Checks or drafts issued by governmental agencies Motor vehicle licenses and certificates of title Traveler s checks Food stamps Passports Immigration papers Internal revenue stamps canceled or uncanceled Bonds or other certificates of indebtedness Stock certificates Copyrighted wor...

Page 143: ...Printer Handling Precautions Be careful not to let anything get inside the document output slot It may cause damage 143 ...

Page 144: ...its box marked THIS SIDE UP to keep the printer with its bottom facing down Mark also with FRAGILE or HANDLE WITH CARE 1 Turn the printer off 1 2 Check that ON lamp is off and unplug power cord 2 Important Do not unplug the printer while the ON lamp is lit or flashing as it may cause malfunction or damage to the printer making the printer unable to print 3 Retract the paper output support with the...

Page 145: ...145 ...

Page 146: ...r to delete such information and prevent third parties from accessing it Press the Setup button select Device settings Reset setting All data and then select Yes For printers with fax capabilities user information and speed dial numbers can be backed up to a computer by utilizing the Speed Dial Utility2 software before resetting the printer or deleting data Backed up data can be restored to the re...

Page 147: ...vent from drying If you unplug the power cord from the wall outlet before the ON lamp is turned off the print head will not be capped properly and this will cause drying or clogging When unplugging the power cord check that the ON lamp is not lit Important If the power cord is unplugged the date time settings will be reset and all documents stored in the printer s memory will be lost Send or print...

Page 148: ...Main Components and Their Use Main Components Power Supply LCD and Operation Panel Entering Numbers Letters and Symbols 148 ...

Page 149: ...Main Components Front View Rear View Inside View Operation Panel 149 ...

Page 150: ...l here D Paper Guides Align with both sides of the paper stack E Front Tray Two or more sheets of the same size and type of paper can be loaded at the same time and fed automatically one sheet at a time Loading Plain Paper Loading Photo Paper Loading Envelopes F Paper Output Tray Printed paper is ejected Open before printing G Paper Output Support Extend to support ejected paper 150 ...

Page 151: ...n the ADF You can load two or more sheets of document of the same size and thickness Load the document with the side you want to scan facing up M Document Output Slot Documents scanned from the ADF are delivered here N Front Cover Open to load paper in the front tray O Document Guide Adjust this guide to match the width of document in the ADF P Alarm lamp Lights or flashes when an error occurs Q F...

Page 152: ...S ON lamp Lights after flashing when the power is turned on 152 ...

Page 153: ...elephone or answering device C Telephone Line Jack Connect the telephone line D Rear Cover Open when removing jammed paper E Power Cord Connector Plug in the supplied power cord Important Do not touch the metal casing Do not plug in or unplug the USB cable while the printer is printing or scanning with the computer This can cause trouble 153 ...

Page 154: ...idge should be installed into the right slot C FINE Cartridge ink cartridges A replaceable cartridge that integrates print head and ink tank Note For details on replacing a FINE cartridge see Replacing a FINE Cartridge Important The area around the parts D may be splattered with ink This does not affect the performance of the printer Do not touch the parts D The printer may not print properly if y...

Page 155: ...menu screen To set wireless router information in the printer directly from a smartphone or other such device without having to do any procedures at the router hold down this button E Numeric buttons Used to enter numerical values such as the number of copies as well as fax telephone numbers and characters F Tone button Switches to tone dialing temporarily if your printer is connected to a rotary ...

Page 156: ...n perform printer maintenance and change printer settings K SCAN button Switches the printer to the scan mode L COPY button Switches the printer to the copy mode M FAX button Switches the printer to the fax mode N Back button Returns the LCD to the previous screen 156 ...

Page 157: ...Power Supply Checking that Power Is On Turning the Printer On and Off Checking the Power Plug Power Cord Unplugging the Printer 157 ...

Page 158: ... take a while for the printer to start printing immediately after you turn on the printer The LCD will turn off if the printer is not operated for about 10 minutes To restore the display press any button or perform the print operation The display will be also restored when receiving faxes You cannot change the wait time before the LCD turns off 158 ...

Page 159: ...s displayed on the LCD see When Error Occurred You can set the printer to automatically turn on when a print or scan operation is performed from a computer connected by USB cable or Wi Fi network This feature is set to off by default From the printer ECO settings From the computer For Windows Managing the Printer Power For macOS Managing the Printer Power Turning off the printer Press the ON butto...

Page 160: ...Important When you unplug the power cord after turning off the printer be sure to confirm that the ON lamp is off 160 ...

Page 161: ...power cord is rusty The power plug power cord is bent The power plug power cord is worn The power plug power cord is split Caution If you find anything unusual with the power plug power cord described above unplug the power cord and contact your nearest Canon service center to request a repair Using the printer with one of the unusual conditions above may cause a fire or an electric shock 161 ...

Page 162: ...clogging of the print head and print quality may be reduced If the power cord is unplugged the date time settings will be reset and all documents stored in the printer s memory will be lost Send or print a necessary document before unplugging the power cord 1 Press the ON button to turn the printer off 1 2 Confirm that the ON lamp is off 2 3 Unplug the power cord 3 The specification of the power c...

Page 163: ...ay switches to copy mode scan mode fax mode or setup menu screen Copy mode Scan mode Fax mode Setup When the Menu Wireless connect button is pressed in the Copy standby screen Scan standby screen or Fax standby screen the menu screen appears Copy menu Setting Items for Copying Special Copy Menu Scan menu Setting Items for Scanning Using Operation Panel Fax menu 163 ...

Page 164: ...led and the printer is connected to the wireless router Depending on the signal state the icon will change Signal strength 81 or more You can use the printer over Wi Fi without any problems Signal strength 51 or more The problem such as the printer cannot print may occur according to the network status We recommend placing the printer near the wireless router Signal strength 50 or less The problem...

Page 165: ...rs and Symbols Press the Tone button to switch the input mode Use the Numeric buttons to enter the desired characters To insert a space Press the button five times To delete the last entered character Press the Back button Editing Entered Numbers Letters and Symbols Press the or button to move the cursor under the position you want to edit To insert a space Press the button five times To insert a ...

Page 166: ...hone no 1 1 abcåäáàãâæç ABCÅÄÁÀÃÂÆÇ 2 2 defëéèê DEFËÉÈÊ 3 3 gh i ï í ì î GH I Ï Í Ì Î 4 4 jkl JKL 5 5 mnoñøöóòõô MNOÑØÖÓÒÕÔ 6 6 pqrsþ PQRSÞ 7 7 tuvüúùû TUVÜÚÙÛ 8 8 wxyzý WXYZÝ 9 9 0 0 _ SP 1 Switch the input mode 1 SP indicates a space For LAN Settings Button Lowercase mode a Uppercase mode A Numeric mode 1 1 abc ABC 2 def DEF 3 gh i GH I 4 jkl JKL 5 mno MNO 6 166 ...

Page 167: ...pqrs PQRS 7 tuv TUV 8 wxyz WXYZ 9 0 _ SP 2 Switch the input mode 2 SP indicates a space 167 ...

Page 168: ...Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer macOS Changing Settings from Operation Panel 168 ...

Page 169: ...Printer Settings from Your Computer Windows Changing the Print Options Registering a Frequently Used Printing Profile Setting the Ink to be Used Managing the Printer Power Changing the Printer Operation Mode 169 ...

Page 170: ...is option if you encounter print failures such as part of an image data being cut off 1 Open the printer driver setup window 1 2 Click Print Options on the Page Setup tab 2 The Print Options dialog box opens 3 Change the individual settings 3 If necessary change the setting of each item and then click OK The Page Setup tab is displayed again 170 ...

Page 171: ...Used Settings on the Quick Setup tab select the printing profile to be used and if necessary change the settings after Additional Features You can also register necessary items on the Main and Page Setup tabs 3 Click Save 3 The Save Commonly Used Settings dialog box opens 4 Save the settings 4 Enter a name for the print settings to register in the Name field If necessary click Options set the item...

Page 172: ...tings Registered print settings cannot be saved and preserved If a profile is deleted register the print settings again Deleting Unnecessary Printing Profile 1 Select the printing profile to be deleted 1 Select the printing profile you want to delete from the Commonly Used Settings list on the Quick Setup tab 2 Delete the printing profile 2 Click Delete When the confirmation message appears click ...

Page 173: ...ge to be used for printing and click OK 4 Click OK on the Page Setup tab 4 When you perform printing the specified FINE cartridge will be used Important When the following settings are specified Black Only does not function because the printer uses the color FINE cartridge to print documents Other than Plain Paper or Envelope is selected for Media Type on the Main tab Borderless is selected from t...

Page 174: ...f function automatically turns off the printer when there are no operations from the printer driver or the printer for a specified period of time 1 Open the Canon IJ Printer Assistant Tool 1 2 Check that the printer is on and then click Auto Power 2 The Auto Power Settings dialog box will open Note If the printer is off or if communication between the printer and the computer is disabled an error ...

Page 175: ...o disable this function select Disable from the list according to the same procedure Note When the printer is turned off the Canon IJ Status Monitor message varies depending on the Auto Power On setting When the setting is Enable Printer is standing by is displayed When the setting is Disable Printer is offline is displayed Important When you use the printer by connecting it to a telephone line vi...

Page 176: ...computer is disabled an error message may appear because the computer cannot collect the printer status If this happens click OK to display the most recent settings specified on your computer 3 Configure settings 3 If necessary switch between various modes of printer operation 4 Apply the settings 4 Click OK and when the confirmation message appears click OK The printer operates with the modified ...

Page 177: ...necessary switch between various modes of printer operation 4 Apply the settings 4 Click OK and when the confirmation message appears click OK The printer operates with the modified settings hereafter 177 ...

Page 178: ...Panel Setting Items on Operation Panel Fax settings Print settings LAN settings Smartphone print Other dev settings Language selection Firmware update Reset setting Feed settings ECO settings Quiet setting System information Checking the Total Number of Uses of Printer 178 ...

Page 179: ... 1 2 Press the Setup button 2 The Setup menu screen is displayed 3 Select Device settings and then press the OK button 3 The Device settings screen is displayed 4 Select a setting item to adjust and then press the OK button 4 The setting screen for the selected item is displayed 5 Select a setting item and then press the OK button 5 6 Select a setting to specify and then press the OK button 6 For ...

Page 180: ...ev settings Language selection ECO settings Quiet setting Items for Paper Printing Print settings Smartphone print Feed settings Items for Maintenance Management LAN settings Firmware update Reset setting System information Checking the Total Number of Uses of Printer 180 ...

Page 181: ...te You can specify the setup setting individually or the advanced setting For details on how to specify the setting Preparing for Faxing Add tel number You can register the recipient s fax telephone number to the printer Registering Recipients Using Operation Panel of Printer Fax user settings Add unit tel number Registers your fax telephone number printed on sent faxes Registering User Informatio...

Page 182: ... priority even if you select 33600 bps for TX start speed or RX start speed Auto redial Enables disables automatic redialing If you select ON you can specify the maximum number of redial attempts and the length of time the printer waits between redial attempts Dial tone detect Avoids mistransmission when reception and transmission occur at the same time If you select ON the printer transmits the f...

Page 183: ...age reduction direction Adv communication ECM TX Selects whether to send faxes in Error Correction Mode ECM Transmission Reception of Faxes Using ECM ECM RX Selects whether to receive faxes in Error Correction Mode ECM Transmission Reception of Faxes Using ECM TX start speed Selects the fax transmission speed Ex The following settings are available 33600 bps 14400 bps 9600 bps 4800 bps The fax tra...

Page 184: ...ITY REPORT automatically If you select Print the printer prints ACTIVITY REPORT for the 20 histories of sent and received faxes automatically For details on the procedure to print ACTIVITY REPORT manually Summary of Reports and Lists TX report Selects whether to print TX REPORT ERROR TX REPORT automatically after sending a fax If you print the report select Print error only or Print for each TX If...

Page 185: ... you can use the on hook dial function Fax RX reject If you select ON the printer rejects the reception of faxes with no sender information or faxes from specific senders Rejecting Fax Reception Caller rejection If you subscribe to the Caller ID service the printer detects the sender s Caller ID If the sender s ID matches the condition specified in this setting the printer rejects the phone call o...

Page 186: ...ou can change the width to be cropped from the borders of the original image as needed Important Settings will become ineffective in the following situations Printing from a standard form Note When performing settings from application software or the printer driver these settings will be prioritized If printouts contain margins even though you are printing in Borderless specifying Amount Large for...

Page 187: ... router Follow the on screen instructions of the connecting device for the setup procedure Manual connect Select when you perform settings for Wi Fi manually using the operation panel of the printer WPS Push button Select when you perform settings for Wi Fi using a wireless router supporting a Wi Fi Protected Setup WPS push button method Follow the on screen instructions during setup Other setup M...

Page 188: ... settings of the printer such as its IP address and SSID For more information on the printer s network setting is printed out Printing Network Settings Important The network settings printout contains important information about your network Handle it with care Manual setup Set printer name Specifies the printer name You can use up to 15 characters for the name Note You cannot use the same printer...

Page 189: ...u to use Bonjour to perform the network settings Enter service name Specifies the Bonjour service name You can use up to 48 characters for the name Note You cannot use the same service name as that already used for other LAN connected devices LPR setting Enables disables the LPR setting RAW protocol Enables disables RAW printing LLMNR Enables disables LLMNR Link Local Multicast Name Resolution Sel...

Page 190: ...me that daylight saving time summer time begins and ends Setting Sender Information Note This setting may not be available depending on the country or region of purchase Sound control Selects whether the beep sound in operations is enabled or not Keypad sound Selects whether the beep sound is enabled or not when pressing the buttons on the operation panel Alarm sound Selects whether the alarm is e...

Page 191: ...ning Important Depending on the type of original or the state of the document cover forgetting to remove the original may not be detected Wi Fi pairing In order to connect Canon PRINT Inkjet SELPHY multiple configurations will be performed Enab disab pairing Set the printer s Wi Fi pairing function to enable or disable Additional pairing On another function permit or prohibit Canon PRINT Inkjet SE...

Page 192: ...ish German French Italian Spanish Portuguese Dutch Danish Norwegian Swedish Finnish Russian Ukrainian Polish Czech Slovene Hungarian Slovak Croatian Romanian Bulgarian Turkish Greek Estonian Latvian Lithuanian Simplified Chinese Korean Traditional Chinese Indonesian Vietnamese 192 ...

Page 193: ...CD press the OK button and try again after a while Current version You can check the current firmware version Update notification You can set the printer to display the firmware update information on the LCD when the firmware update is available When Idle Power off is selected the printer informs you of the update during idle and the update information also appears when you press the ON button Aut...

Page 194: ...Sets all settings you made to the printer back to the default The administrator password specified by Remote UI or IJ Network Device Setup Utility reverts to the default setting Note You cannot set the following setting items back to the default The language displayed on the LCD The current position of the print head The cumulative usage count of copy scan fax etc registered in Print usage stats C...

Page 195: ...he paper size and the media type you load on the front tray Det paper mismatch If you select ON the printer detects whether the paper size and the media type are identical with those registered in Save paper info If printing starts with the settings that do not match an error message is displayed on the LCD Detect reinsertion If you select ON the printer detects paper insertion and removal When th...

Page 196: ...en press the OK button 3 4 Select EnergySaveSettings and then press the OK button 4 5 Select Auto power off and then press the OK button 5 6 Select a time to turn off the printer and then press the OK button 6 Turning on Printer Automatically You can enable the printer to turn on automatically when printing data is sent to the printer or the printer is operated for scanning from the computer 1 Che...

Page 197: ...ed 3 Select ECO settings and then press the OK button 3 4 Select 2 sidedPrintSetting and then press the OK button 4 5 Specify settings as necessary 5 Copy Select two sided copying as a default Template print Select two sided printing of template forms on the printer as a default Fax print Select two sided printing of sent received faxes reports or lists as a default 197 ...

Page 198: ... Select ON or Specify hrs of use and then press the OK button 4 When ON is selected You can reduce the operating noise while printing is in progress When Specify hrs of use is selected The screen to specify starting ending time is displayed Use the button to move the cursor under the desired position use the Numeric buttons to enter the time then press the OK button You can reduce the operating no...

Page 199: ...nformation Select this menu from Setup menu Current version Displays the current firmware version Printer name Displays the printer name currently specified Serial number Displays the printer serial number 199 ...

Page 200: ...nter can be printed and checked 1 Check that printer is turned on 1 2 Load A4 or Letter sized plain paper 2 3 Press the Setup button 3 The Setup menu screen is displayed 4 Select Print usage stats and then press the OK button 4 The total number of uses of printer is printed 200 ...

Page 201: ...emperature 59 to 86 F 15 to 30 C Humidity 10 to 80 RH no condensation For the temperature and humidity conditions of papers such as photo paper refer to the paper s packaging or the supplied instructions Storage environment Temperature 32 to 104 F 0 to 40 C Humidity 5 to 95 RH no condensation Power supply AC 100 240 V 50 60 Hz The supplied power cord is only for the country or region you purchased...

Page 202: ...k MH MR MMR Color JPEG Modem speed max 33 6 kbps Automatic fallback Transmission speed Black Approx 3 seconds page at 33 6 kbps Based on ITU T No 1 chart for US specifications and Canon FAX Standard chart No 1 for others both in standard mode Color Approx 1 minute page at 33 6 kbps Based on Canon COLOR FAX TEST SHEET Gradation Black 256 levels Color 24 bit Full Color RGB each 8 bit Density adjustm...

Page 203: ... Frequency bandwidth and available channels differ depending on country or region Communication distance Indoors 164 feet 50 m Effective range varies depending on the installation environment and location Security WPA PSK TKIP AES WPA2 PSK TKIP AES Setup WPS Push button configuration PIN code method Easy wireless connect Minimum System Requirements Conform to the operating system s requirements wh...

Page 204: ...ra 10 13 6 macOS Big Sur 11 Other Supported OS iOS iPadOS Android Chrome OS Some functions may not be available with the supported OS Refer to the Canon web site for details Information in this manual is subject to change without notice 204 ...

Page 205: ...Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area 205 ...

Page 206: ... available in some countries or regions Note that in the United States Canon paper is not sold by model number Instead purchase paper by name Paper for printing documents Canon Red Label Superior WOP111 Canon Océ Office Colour Paper SAT213 High Resolution Paper HR 101N Paper for printing photos Photo Paper Pro Platinum PT 101 Glossy Photo Paper Everyday Use GP 501 GP 508 Photo Paper Glossy GP 701 ...

Page 207: ...izes Note Page sizes and media types the printer supports differ depending on the OS you are using Standard sizes Letter Legal A5 A4 B5 KG 4 x6 10x15 5 x7 13x18cm 8 x10 20x25cm Envelope Com 10 Envelope DL Special sizes Minimum size 4 00 x 6 00 in 101 6 x 152 4 mm Maximum size 8 50 x 26 61 in 215 9 x 676 0 mm Paper Weight You can use paper in the following weight range Plain paper From 17 to 28 lb ...

Page 208: ... Approx 80 sheets High Resolution Paper HR 101N 1 Approx 80 sheets Paper for printing photos Media Name Model No Front Tray Photo Paper Pro Platinum PT 101 2 Glossy Photo Paper Everyday Use GP 501 GP 508 2 Photo Paper Glossy GP 701 2 Photo Paper Plus Glossy II PP 201 PP 208 PP 301 2 Photo Paper Pro Luster LU 101 2 Photo Paper Plus Semi gloss SG 201 2 Matte Photo Paper MP 101 A4 Letter 5 x7 13x18cm...

Page 209: ...event efficient feeding In this case load one sheet at a time Paper Load Limit of Paper Output Tray Genuine Canon Paper Paper for printing documents Media Name Model No Paper Output Tray Canon Red Label Superior WOP111 Canon Océ Office Colour Paper SAT213 High Resolution Paper HR 101N Approx 50 sheets Paper other than Genuine Canon Paper Common Name Paper Output Tray Plain Paper including recycled...

Page 210: ...ng plain paper or notepad paper cut to a small size when printing on paper smaller than A5 Picture postcards Postcards Envelopes with a double flap Envelopes with an embossed or treated surface Envelopes whose gummed flaps are already moistened and adhesive Any type of paper with holes Paper that is not rectangular Paper bound with staples or glue Paper with an adhesive surface on the back such as...

Page 211: ... the printed surface until the ink is dried Even when the ink is dried be careful not to touch the printed surface as much as possible when handling Due to the nature of the pigment ink the ink on the printed surface may be removed when being rubbed or scratched Take out only the necessary number of paper from the package just before printing To avoid curling when you do not print put unused paper...

Page 212: ...Printing Printing from Computer Printing from Smartphone Tablet Printing Using Operation Panel Using PIXMA MAXIFY Cloud Link Paper Settings 212 ...

Page 213: ...Printing from Computer Printing from Application Software Windows Printer Driver Printing from Application Software macOS AirPrint Printing Using Canon Application Software Printing from Chrome OS 213 ...

Page 214: ...on Software Windows Printer Driver Basic Printing Setup Basic Various Printing Methods Changing the Print Quality and Correcting Image Data Overview of the Printer Driver Printer Driver Description Updating the MP Drivers 214 ...

Page 215: ... printer driver s setup screen 3 4 Select frequently used settings 4 On the Quick Setup tab use Commonly Used Settings to select from predefined print settings When you select a print setting the settings for Additional Features Media Type and Printer Paper Size automatically switch to the predefined values 5 Select print quality 5 For Print Quality select from High Standard or Draft 215 ...

Page 216: ...rinter will now print using these settings Important When you select Always Print with Current Settings the settings on the Quick Setup Main and Page Setup tabs are saved and those settings are used in subsequent printings To register the current settings as a new preset click Save under Commonly Used Settings 216 ...

Page 217: ...the Printer Paper Size Checking Printer Settings and Applying Settings to Printer Driver 1 Open printer driver setup window 1 2 On Quick Setup tab click Printer Media Information 2 The Printer Media Information dialog box appears 3 Confirm the printer settings 3 Current printer settings are displayed in Paper Source Media Type and Printer Paper Size 4 Apply settings 4 To apply the printer settings...

Page 218: ...o Printing Media name Model No Media Type in the printer driver Paper information reg istered on the printer Photo Paper Plus Glossy II PP 201 PP 208 PP 301 Photo Paper Plus Glossy II PlusGlossyII Photo Paper Pro Platinum PT 101 Photo Paper Pro Platinum ProPlatinum Photo Paper Pro Luster LU 101 Photo Paper Pro Luster Pro Luster Photo Paper Plus Semi gloss SG 201 Photo Paper Plus Semi gloss Semi gl...

Page 219: ...ers Media name Media Type in the printer driver Paper information registered on the printer Plain Paper including recycled paper Plain Paper Plain paper Envelopes Envelope Envelope Greeting Cards Inkjet Greeting Card Others 219 ...

Page 220: ...he best print results You can use the following paper sizes on this printer Printer Paper Size in the printer driver Paper information registered on the printer Letter 8 5 x11 22x28cm Letter Legal 8 5 x14 22x36cm Legal A5 A5 A4 A4 B5 B5 4 x6 10x15cm KG 4 x6 5 x7 13x18cm 5 x7 8 x10 20x25cm 8 x10 Envelope Com 10 Env Com 10 Envelope DL Envelope DL Custom Size Others 220 ...

Page 221: ...inting Methods Setting a Page Size and Orientation Setting the Number of Copies and Printing Order Perform Borderless Printing Scaled Printing Page Layout Printing Duplex Printing Setting Up Envelope Printing 221 ...

Page 222: ... Open the printer driver setup window 1 2 Select the paper size 2 Select a page size from the Page Size list on the Page Setup tab 3 Set Orientation 3 Select Portrait or Landscape for Orientation Check Rotate 180 degrees check box when you want to perform printing with the original being rotated 180 degrees 4 Click OK 4 When you perform print the document will be printed with the selected page siz...

Page 223: ...3 Specify the print order 3 Check the Print from Last Page check box when you want to print from the last page in order and uncheck the check box when you want to print from the first page Check the Collate check box when you are printing multiple copies of a document and want to print out all pages in each copy together Uncheck this check box when you want to print all pages with the same page nu...

Page 224: ...ceptable specify the function settings on the application software When you specify the number of copies and the printing order with both the application software and this printer driver the number of copies may be multiplied numbers of the two settings or the specified printing order may not be enabled Note By setting both Print from Last Page and Collate you can perform printing so that papers a...

Page 225: ...eated When you want to print data such as a photo without providing any margin around it set borderless printing You can also set borderless printing in Additional Features on the Quick Setup tab Note You can also set Amount of extension on the operation panel of the printer but the settings on the printer driver will be prioritized Setting Borderless Printing 1 Open the printer driver setup windo...

Page 226: ...is automatically changed to the valid page sizes for borderless printing Depending on the type of the media used during borderless printing the print quality may deteriorate at the top and bottom of the sheet or stains may form When the ratio of the height to the width differs from the image data a portion of the image may not be printed depending on the size of the media used In this case crop th...

Page 227: ... on the print depending on the size of the paper Note When the Amount of Extension slider is set to the leftmost position image data will be printed in the full size When Preview before printing is checked on the Main tab you can confirm whether there will be no margin before printing 227 ...

Page 228: ...nt 3 Using Page Size select the page size that is set with your application software 4 Set the scaling rate by using one of the following methods 4 Select a Printer Paper Size When the printer paper size is smaller than the Page Size the page image will be reduced When the printer paper size is larger than the Page Size the page image will be enlarged Specify a scaling factor 228 ...

Page 229: ...perform print the document will be printed with the specified scale Important When the application software which you used to create the original has the scaled printing function configure the settings on your application software You do not need to configure the same setting in the printer driver Note Selecting Scaled changes the printable area of the document 229 ...

Page 230: ...yout list on the Page Setup tab The current settings are displayed in the settings preview on the left side of the printer driver 3 Select the print paper size 3 Select the size of the paper loaded in the printer from the Printer Paper Size list 4 Set the number of pages to be printed on one sheet and the page order 4 If necessary click Specify specify the following settings in the Page Layout Pri...

Page 231: ...r To change the page arrangement order select a placement method from the list Page Border To print a page border around each document page check this check box 5 Complete the setup 5 Click OK on the Page Setup tab When you perform print the specified number of pages will be arranged on each sheet of paper in the specified order 231 ...

Page 232: ...plex printing 2 Check the Duplex Printing check box on the Page Setup tab and confirm that Automatic is checked 3 Select the layout 3 Select Normal size Fit to Page Scaled or Page Layout from the Page Layout list 4 Set the print area 4 When you perform duplex printing the print area of the document becomes slightly narrower than usual and the document may not fit on one page Click Print Area Setup...

Page 233: ...er stapling side from the list 6 Set the margin width 6 If necessary click Specify Margin and set the margin width and then click OK 7 Complete the setup 7 Click OK on the Page Setup tab When you perform print duplex printing will be started Performing Duplex Printing Manually You can perform the duplex printing manually 1 Open the printer driver setup window 1 2 Set duplex printing 2 Check the Du...

Page 234: ...u perform print the document is first printed on one side of a sheet of paper After one side is printed reload the paper correctly according to the message Press the OK button on the printer to print the opposite side Important Automatic duplex printing can be performed only when one of the following paper sizes is selected from Page Size on the Page Setup tab Letter 8 5 x11 22x28cm A4 After print...

Page 235: ...Related Topic Changing the Printer Operation Mode 235 ...

Page 236: ...og box is displayed select Envelope Com 10 or Envelope DL and then click OK 5 Set the orientation 5 To print the addressee horizontally select Landscape for Orientation Note If Envelope Com 10 or Envelope DL is selected for Printer Paper Size the printer rotates the paper 90 degrees to the left to print regardless of the Rotate 90 degrees left when orientation is Landscape setting for Custom Setti...

Page 237: ...ctions on what to do if an error occurs see Paper Settings To check the current printer settings or to apply the printer settings to the printer driver click Printer Media Information from the Quick Setup tab and specify the settings in the dialog box that appears For details about the paper information to be registered on the printer see the following Paper Settings on the Printer Driver and the ...

Page 238: ...Overview of the Printer Driver Canon IJ Printer Driver Opening Printer Driver s Setup Screen Canon IJ Status Monitor Checking Ink Status from Your Computer Instructions for Use Printer Driver 238 ...

Page 239: ...rent print data formats you need a printer driver for the specific model you are using Installing the Printer Driver To install the printer driver install the driver from the Setup CD ROM or our website Specifying the Printer Driver To specify the printer driver open the Print dialog box of the application software you are using and select Canon XXX where XXX is your model name Displaying the Manu...

Page 240: ...details refer to the operating instructions of your application software Displaying the Printer Driver s Setup Screen by Clicking the Printer Icon From the setup screen you can perform printer maintenance operations such as print head cleaning or set print settings to be shared by all application software 1 Select Control Panel Hardware and Sound Devices and Printers 1 2 Right click the icon of yo...

Page 241: ...tton on the task bar Click the button of the status monitor displayed on the task bar The Canon IJ Status Monitor appears Note To open the Canon IJ Status Monitor when the printer is not printing open the printer driver setup window and click View Printer Status on the Maintenance tab The information displayed on the Canon IJ Status Monitor may differ depending on the country or region where you a...

Page 242: ...In such cases take the appropriate action as described Related Topic Canon IJ Status Monitor Description 242 ...

Page 243: ...g ink level and the FINE cartridge types for your model 1 Open the printer driver setup window 1 2 Launching the Canon IJ Status Monitor 2 On the Maintenance tab click View Printer Status 3 Display Estimated ink levels 3 Ink status is displayed as an illustration 243 ...

Page 244: ...lines in the preview display may appear different from the actual print result With some applications the printing is divided into multiple print jobs To cancel printing delete all divided print jobs If image data is not printed correctly display the Print Options dialog box from the Page Setup tab and change the setting of Disable ICM required from the application software This may solve the prob...

Page 245: ...ow and click OK 7 Start printing If bitmap printing is enabled in Adobe Illustrator Adobe Incorporated printing may take time or some data may not be printed Print after unchecking the Bitmap Printing check box in the Print dialog box 245 ...

Page 246: ...Printer Driver Description Quick Setup Tab Description Main Tab Description Page Setup Tab Description Maintenance Tab Description Canon IJ Status Monitor Description 246 ...

Page 247: ... a new name You can delete the registered printing profile You can rearrange the profiles either by dragging the individual profiles or by holding down the Ctrl key and pressing the up or down arrow keys Standard These are the factory settings If Page Size Orientation and Copies were set from the application software those settings have priority Business Document Select this setting when printing ...

Page 248: ...ings cannot be deleted Settings Preview The paper illustration shows how the original will be laid out on a sheet of paper You can check an overall image of the layout Preview before printing Shows what the print result will look like before you actually print the data Check this check box to display a preview before printing Uncheck this check box if you do not want to display a preview Additiona...

Page 249: ...ts a type of printing paper Select a media type that matches the paper that is loaded in the printer This ensures that printing is carried out properly for the specified paper Printer Paper Size Selects the size of paper actually loaded into the printer Normally the paper size is set automatically according to the output paper size setting and the document is printed with no scaling When you set 2...

Page 250: ...cation software that you used to create the document has the same function specify the settings on the printer driver However if the print results are not acceptable specify the function settings on the application software Always Print with Current Settings Prints documents with the current settings starting from the next print execution When you select this function and then close the printer dr...

Page 251: ...his check box If this check box is unchecked the paper size is not saved and consequently the paper size setting is not applied when the printing profile is selected Instead the printer prints with the paper size specified with the application software Save the orientation setting Saves the Orientation to the printing profile in Commonly Used Settings To apply the saved print orientation when the ...

Page 252: ...e printer To apply the displayed setting to the printer driver click Set Page Size Displays the Page Size that is currently set on the printer To apply the displayed setting to the printer driver click Set Related Topics Basic Printing Setup Registering a Frequently Used Printing Profile Setting Up Envelope Printing Displaying the Print Results Before Printing Duplex Printing Perform Borderless Pr...

Page 253: ...pe that matches the paper that is loaded in the printer This ensures that printing is carried out properly for the specified paper Paper Source Shows the source from which paper is supplied Front Tray Paper is always supplied from the front tray Print Quality Selects your desired printing quality Select one of the following to set the print quality level that is appropriate for the purpose Importa...

Page 254: ...djustment tab and select the Color Correction method on the Matching tab Note If you want to use an ICC profile to adjust colors use the Manual Color Adjustment dialog box to set the profile Grayscale Printing This function converts the data to monochrome data when printing your document Check this check box to print a color document in monochrome Preview before printing Shows what the print resul...

Page 255: ... value in the range from 50 to 50 This adjustment changes the relative amount of ink of each color used which alters the total color balance of the document Use your application if you want to change the total color balance significantly Use the printer driver only if you want to adjust the color balance slightly Brightness Adjusts the brightness of your print You cannot change the levels of pure ...

Page 256: ...o print the image data properly None Disables color adjustment with the printer driver Select this value when you are specifying an individually created printing ICC profile in an application software to print data Related Topics Setting the Print Quality Level Custom Adjusting Color Balance Adjusting Brightness Adjusting Contrast Specifying Color Correction Adjusting Colors with the Printer Drive...

Page 257: ...ws you to specify any vertical and horizontal dimensions for the paper size Orientation Selects the printing orientation If the application used to create your document has a similar function select the same orientation that you selected in that application Portrait Prints the document so that its top and bottom positions are unchanged relative to the paper feed direction This is the default setti...

Page 258: ...t the printer can automatically reduce the size when it prints the document Check this check box to reduce the size when printing the document Borderless Chooses whether you are printing on a full page without any page margins or printing with page margins In borderless printing originals are enlarged to extend slightly off the paper Thus printing can be performed without any margins border Use Am...

Page 259: ...n be used only when Plain Paper is selected for Media Type and one of Normal size Fit to Page Scaled or Page Layout is selected Automatic Selects whether duplex printing is to be performed automatically or manually This check box will be enabled if Booklet is selected from the Page Layout list or the Duplex Printing check box is checked To perform duplex printing manually uncheck this check box Pr...

Page 260: ... data that is sent from applications Stamp Background Opens the Stamp Background dialog box The Stamp function allows you to print a stamp text or a bitmap over or behind document data It also allows you to print date time and user name The Background function allows you to print a light illustration behind the document data Depending on the environment Stamp and Background may not be available Cu...

Page 261: ...t Paste in margins Specifies whether to print the words Cut and Paste in the margins These words serve as guidelines for pasting together the pages into a poster Check this check box to print the words Note Depending on the environment of the printer driver you are using this function may not be available Print Cut Paste lines in margins Specifies whether to print cut lines that serve as guideline...

Page 262: ...page This dialog box allows you to set whether the page is to be reduced when printed so that the document fits in one page Use normal size printing Prints the document pages without reducing them This is the default setting Use reduced printing Slightly reduces each document page so that it fits on one sheet of paper during printing Select this setting when using automatic duplex printing to prin...

Page 263: ...er Paper Size To display the items separately select the check box To display the items as a group clear the check box Do not allow application software to compress print data Compression of the application software print data is prohibited If the print result has missing image data or unintended colors selecting this check box may improve the condition Important Uncheck this check box under norma...

Page 264: ...you to print a stamp and or background over or behind the document pages In addition to the pre registered ones you can register and use your original stamp or background Stamp Stamp printing is a function that prints a stamp over a document Check this check box and select a title from the list to print a stamp Define Stamp Opens the Stamp Settings dialog box You can check the details of a selecte...

Page 265: ...ame to display the creation date time and user name of the printed document The setting items in the Stamp tab change depending on the selected type For Text registration the characters must already be entered in Stamp Text If necessary change the TrueType Font Style Size and Outline settings You can select the color of the stamp by clicking Select Color For Bitmap click Select File and select the...

Page 266: ...areas of the bitmap transparent Check this check box to make white filled areas of the bitmap transparent Note Click Defaults to set Stamp Type to text Stamp Text to blank TrueType Font to Arial Style to Regular Size to 36 points Outline unchecked and Color to gray with the RGB values 192 192 192 Placement Tab The Placement tab allows you to set the position where the stamp is to be printed Previe...

Page 267: ...u to select a bitmap file bmp to be used as a background or determine how to print the selected background Preview Window Shows the status of the bitmap set on the Background tab File Specifies the name of the bitmap file to be used as the background Select File Opens the dialog box to open a file Click this button to select a bitmap file bmp to be used as the background Layout Method Specifies ho...

Page 268: ...registered background titles Specify a title to display the corresponding background in Title Save Save overwrite Saves the image data as a background After inserting the Title click this button Delete Deletes an unnecessary background Specify the title of an unnecessary background from the Backgrounds list and then click this button Related Topics Setting Paper Dimensions Custom Size Setting a Pa...

Page 269: ... printer Note If the printer is off or if communication between the printer and the computer is disabled an error message may appear because the computer cannot collect the printer status If this happens click OK to display the most recent settings specified on your computer View Printer Status Starts the Canon IJ Status Monitor Perform this function when you want to check the printer status and h...

Page 270: ... computer When you print documents from your computer the paper settings in the printer driver and the paper information registered on the printer do not match this setting disables the message display and allows you to continue printing To enable detection of paper setting mismatches uncheck this check box About dialog box When you click About the About dialog box is displayed This dialog box dis...

Page 271: ...hen immediately check what sort of action to perform Ink status display Displays the ink status FINE cartridge types and ink levels can be confirmed Overview of the Canon IJ Status Monitor The Canon IJ Status Monitor uses images icons and messages to display the printer status and the ink status During printing you can check information about the document being printed and the print progress If an...

Page 272: ...t Enable Status Monitor to start the Canon IJ Status Monitor Select Enable Status Monitor to use the following commands Always Display Current Job Displays the Canon IJ Status Monitor whenever a document is being printed Always Display on Top Displays the Canon IJ Status Monitor in front of other windows Display Guide Message Displays guide messages for complicated paper setting operations How to ...

Page 273: ...the printer is being used via USB connection Remote UI will not display Printer Information Allows you check detailed information such as the printer status the print progress and remaining ink levels Maintenance Allows you to run printer maintenance and change printer settings Download Security Certificate Displays the For secure communication window This window allows you to download the route c...

Page 274: ...tinue Allow to continue Some applications require an administrator account to continue In such cases switch to an administrator account and restart the operation from the beginning 3 Install the MP Drivers 3 Take the appropriate action as described on the screen 4 Complete the installation 4 Click Exit Depending on the environment you are using a message prompting you to restart the computer may b...

Page 275: ...Printing Using Canon Application Software Easy PhotoPrint Editor Guide 275 ...

Page 276: ...Printing from Smartphone Tablet Printing from iPhone iPad iPod touch iOS Printing from Smartphone Tablet Android 276 ...

Page 277: ...e paper size and the media type according to the loaded paper Important For more on the proper combination of paper settings you can specify by the printer driver for Windows and on the LCD Paper Settings on the Printer Driver and the Printer Media Type Paper Settings on the Printer Driver and the Printer Paper Size When the paper settings for printing copying are different from the paper informat...

Page 278: ...he paper of the front tray For example when the paper size setting for printing copying is A5 and the paper information registered to the printer is A4 you load A5 sized paper in the front tray before you start printing copying The paper information registration screen is displayed after replacing the paper Register the paper information according to the paper that you loaded Note For more on the ...

Page 279: ...Copying Making Copies Basics Reducing Enlarging Copies Two Sided Copying Collated Copying Special Copy Menu 279 ...

Page 280: ...em Setting Items for Copying Press the COPY button to reset the magnification to 100 6 Use the button or the Numeric buttons to specify the number of copies 6 7 Press the Black button or the Color button 7 The printer starts copying Remove the original on the platen or from the document output slot after copying is complete Important If you load the original on the platen do not open the document ...

Page 281: ...ress the Stop button while reserve copying is in progress the screen to select the method to cancel copying is displayed If you select Cancel all reserv then press the OK button you can cancel copying all scanned data If you select Cancel last reserv then press the OK button you can cancel the last copying job If you set a document of too many pages to reserve copy Memory is full may appear on the...

Page 282: ...e settings are complete Note The asterisk on the LCD indicates the current setting Enlarge Reduce Select the reduction enlargement method Reducing Enlarging Copies Ex Note This setting item is displayed under the following conditions When standard copying is selected When Borderless copy is selected for Special copy Copy intensity Change the intensity brightness Ex Note If you select Auto adjust l...

Page 283: ...on 1 layout Select the layout when copying four original pages onto a single sheet of paper by reducing each image Four different layouts are available Ex Note This setting item is displayed only when 4 on 1 copy is selected for Special copy Copying Four Pages onto Single Page Collate Select whether to obtain sorted printouts when making multiple copies of a multi paged original Collated Copying E...

Page 284: ... sided copy is selected for Special copy Two Sided Copying Stapling side Select the orientation and the stapling side of the printed paper Ex Note This setting item is displayed only when 2 sided copy is selected for Special copy Two Sided Copying 284 ...

Page 285: ...Scanning Scanning from Computer Windows Scanning from Computer macOS Scanning from Operation Panel 285 ...

Page 286: ...y Auto Scan Basics Scanning Documents and Photos Creating Editing PDF Files Setting Passwords for PDF Files Editing Password Protected PDF Files Scanning Using Application Software ScanGear Scanning Tips Positioning Originals Scanning from Computer Network Scan Settings IJ Network Scanner Selector EX2 Menu and Setting Screen 286 ...

Page 287: ...Item Type or Purpose IJ Scan Utility IJ Scan Utility Features Scanning Easily Auto Scan Basics Scanning Documents and Photos Creating Editing PDF Files Setting Passwords for PDF Files Editing Password Protected PDF Files 287 ...

Page 288: ... Note For details on the IJ Scan Utility main screen see IJ Scan Utility Main Screen Save Scanned Images Automatically Scanned images are automatically saved to a preset folder The folder can be changed as needed Note The default save folders are as follows Windows 10 Windows 8 1 Documents folder Windows 7 My Documents folder To change folder see Settings Dialog Box Application Integration Scanned...

Page 289: ...Note To set the applications to integrate with see Settings Dialog Box 289 ...

Page 290: ...ck items When scanning two or more documents from the ADF place documents of the same size 1 Make sure scanner or printer is turned on 1 2 Place items on platen or ADF 2 Positioning Originals Scanning from Computer 3 Start IJ Scan Utility 3 4 Click Auto 4 Scanning starts Note To cancel the scan click Cancel Use the Settings Scanning from a Computer dialog box displayed by clicking Settings to set ...

Page 291: ...size resolution PDF settings etc click Settings and then set each 3 item in the Settings Scanning from a Computer dialog box Note Once settings are made in the Settings dialog box the same settings can be used for scanning from the next time In the Settings dialog box specify image processing settings such as slant correction and outline emphasis set the destination of the scanned images and more ...

Page 292: ...s whose number of pixels in the vertical or horizontal direction is 10501 or more cannot be used When you select a password protected PDF file you must enter the password Editing Password Protected PDF Files 1 Place items on platen or ADF 1 2 Start IJ Scan Utility 2 3 Click PDF Editor 3 IJ PDF Editor starts 4 To specify the paper size resolution and other settings click Settings from the File 4 me...

Page 293: ... on the Toolbar When adding existing images or PDF files Click Add Page on the Toolbar After the Open dialog box appears select the image s or PDF file s you want to add and then click Open Note You can also add images or PDF files from Add Page from Saved Data in the File menu 7 Edit pages as needed 7 When changing page order Click the page you want to move and then click Page Up or Page Down on ...

Page 294: ... Select Save As in File menu 8 The Save dialog box appears 9 Specify save settings 9 Save Dialog Box PDF Edit Screen 10 Click Save 10 The PDF file is saved Note When a password protected PDF file is edited the passwords will be deleted Reset the passwords in the Save dialog box Setting Passwords for PDF Files To overwrite a saved file click Save on the Toolbar 294 ...

Page 295: ...Gear What Is ScanGear Scanner Driver Starting ScanGear Scanner Driver Scanning in Basic Mode ScanGear Scanner Driver Screens General Notes Scanner Driver Important Available functions and settings vary depending on your scanner or printer 295 ...

Page 296: ...s Specify the document type output size and other settings when scanning documents and preview scan results Make various correction settings or finely adjust the brightness contrast and other parameters to scan in a specific color tone Screens There are two modes Basic Mode and Advanced Mode Switch modes with the tabs on the upper right of the screen Note ScanGear starts in the last used mode Sett...

Page 297: ...Advanced Mode Use the Advanced Mode tab to scan by specifying the color mode output resolution image brightness color tone and other settings 297 ...

Page 298: ...om IJ Scan Utility 1 Start IJ Scan Utility 1 For details click Home to return to the top page of the Online Manual for your model and search for Starting IJ Scan Utility 2 In IJ Scan Utility main screen click ScanGear 2 The ScanGear screen appears Starting from Application The procedure varies depending on the application For details see the application s manual 1 Start application 1 2 On applicat...

Page 299: ...iew and scan Photos with a whitish background Documents printed on white paper hand written text business cards and other unclear documents Thin documents Thick documents The following types of documents cannot be scanned correctly Documents smaller than 1 2 inches 3 cm square Photos that have been cut to irregular shapes Note Both sides of a two sided document can be scanned simultaneously on mod...

Page 300: ...nt Preview is not available when scanning from the ADF Note Colors are adjusted based on the document type selected in Select Source 4 Set Destination 4 Note Skip ahead to Step 7 if an ADF option is selected in Select Source 5 Set Output Size 5 Output size options vary with the selected Destination 6 Adjust cropping frames scan areas as needed 6 Adjust the size and position of the cropping frames ...

Page 301: ...ation to display a dialog box showing the document type and other details of the current scan settings How ScanGear behaves after scanning is complete can be set from Status of ScanGear dialog after scanning on the Scan tab of the Preferences dialog box Related Topic Basic Mode Tab 301 ...

Page 302: ...ScanGear Scanner Driver Screens Basic Mode Tab Advanced Mode Tab 302 ...

Page 303: ...ems vary by document type and view Preview is not available when scanning from the ADF Auto Document Feeder 1 Settings and Operation Buttons Select Source Photo Color Scan color photos Magazine Color Scan color magazines Document Color Scan documents in color Document Grayscale Scan documents in black and white Document Color ADF Simplex Scan documents from the ADF in color Document Grayscale ADF ...

Page 304: ...tive When you select an option other than the ADF types the image adjustment function which adjusts images based on the document type will also be active When you select Magazine Color the descreen function will be active Display Preview Image Preview Performs a trial scan Note When using the machine for the first time scanner calibration starts automatically Wait a while until the preview image a...

Page 305: ... selected paper size Drag the cropping frame to enlarge reduce it while maintaining the aspect ratio Monitor Size such as 1024 x 768 pixels Select an output size in pixels A cropping frame of the selected monitor size will appear and the portion within the cropping frame will be scanned Drag the cropping frame to enlarge reduce it while maintaining the aspect ratio Add Delete Displays the Add Dele...

Page 306: ...Adjust the scan area within the Preview area If an area is not specified the document will be scanned at the document size Auto Crop If an area is specified only the portion in the cropping frame will be scanned Adjusting Cropping Frames ScanGear Image corrections Correct the image to be scanned Important Apply Auto Document Fix and Correct fading are available when Recommended is selected on the ...

Page 307: ...ilable when Color Matching is selected on the Color Settings tab of the Preferences dialog box Scan Image Scan Starts scanning Note When scanning starts the progress appears To cancel the scan click Cancel Preferences Displays the Preferences dialog box for making scan preview settings Close Closes ScanGear scanner driver 2 Toolbar Adjust or rotate preview images The buttons displayed on the Toolb...

Page 308: ...able when two or more frames are displayed Deselects the checkboxes of the images in thumbnail view Select All Frames Available when two or more frames are displayed Selects the images in thumbnail view and outlines them in blue Select All Cropping Frames Available when two or more cropping frames are specified Turns the cropping frames into thick broken lines and applies the settings to all of th...

Page 309: ... thin blue outline The settings will be applied to the Focus Frame and Selected Frames simultaneously To select multiple images click them while pressing the Ctrl key Unselected no outline The settings will not be applied Double click a frame to enlarge the image Click Frame Advance at the bottom of the screen to display the previous or next frame Double click the enlarged frame again to return it...

Page 310: ...me s on the displayed image In thumbnail view one cropping frame can be created per image In whole image view multiple cropping frames can be created Adjusting Cropping Frames ScanGear Related Topic Scanning in Basic Mode 310 ...

Page 311: ...ent type and view The preview function is not available when scanning from the ADF Auto Document Feeder 1 Settings and Operation Buttons Favorite Settings You can name and save a group of settings Input Settings Output Settings Image Settings and Color Adjustment Buttons on the Advanced Mode tab and load it as required It is convenient to save a group of settings if you will be using it repeatedly...

Page 312: ...corrections to the image brightness and color tones can be made including adjustments to the image s overall brightness or contrast and adjustments to its highlight and shadow values histogram or balance tone curve Zoom Zooms in on a frame or zooms in on the image in the area specified with a cropping frame scan area When zoomed in Zoom changes to Undo Click Undo to return the display to its non m...

Page 313: ...t the next action may appear Follow the prompt to complete For details refer to Status of ScanGear dialog after scanning in Scan Tab Preferences dialog box It will take time to process the images if the total size of the scanned images exceeds a certain size In that case a warning message appears it is recommended that you reduce the total size To continue scan in whole image view Preferences Disp...

Page 314: ...ng the image Right click the image to zoom out Rotate Left Rotates the preview image 90 degrees counter clockwise The result will be reflected in the scanned image The image returns to its original state when you preview again Rotate Right Rotates the preview image 90 degrees clockwise The result will be reflected in the scanned image The image returns to its original state when you preview again ...

Page 315: ...of them Remove Cropping Frame Removes the selected cropping frame Information Displays the version of ScanGear along with the document type and other details of the current scan settings Open Guide Opens this page 3 Preview Area This is where a trial image appears after you click Preview The results of image corrections color adjustments and other settings made in 1 Settings and Operation Buttons ...

Page 316: ...key Unselected no outline The settings will not be applied When Whole Image is displayed on Toolbar Items on the Platen are scanned and appear as a single image All portions in the cropping frames will be scanned Note Create cropping frame s on the displayed image In thumbnail view one cropping frame can be created per image In whole image view multiple cropping frames can be created Adjusting Cro...

Page 317: ...start the computer ScanGear cannot be opened in multiple applications at the same time Within an application ScanGear cannot be opened for the second time when it is already open Be sure to close the ScanGear window before closing the application When using a network compatible model by connecting to a network the machine cannot be accessed from multiple computers at the same time When using a net...

Page 318: ...rrectly in some applications In that case increase the operating system s virtual memory and retry When image size is too large such as when scanning large images at high resolution your computer may not respond or the progress bar may remain at 0 depending on the application In that case cancel the action for example by clicking Cancel on the progress bar then increase the operating system s virt...

Page 319: ...Scanning Tips Positioning Originals Scanning from Computer Network Scan Settings IJ Network Scanner Selector EX2 Menu and Setting Screen 319 ...

Page 320: ... Document Feeder Placing Items Platen Place items as described below to scan by detecting the item type and size automatically Important When scanning by specifying the paper size in IJ Scan Utility or ScanGear scanner driver align an upper corner of the item with the corner at the arrow alignment mark of the platen Photos that have been cut to irregular shapes and items smaller than 1 2 inches 3 ...

Page 321: ...area cannot be scanned 0 4 inch 1 cm or more Note Place up to 12 items Positions of slanted items 10 degrees or less are cor rected automatically Important For the portions in which items cannot be scan ned see Loading Originals Placing Documents ADF Auto Document Feeder Important Be careful not to let anything get inside the document output slot It may cause damage Place and align documents of th...

Page 322: ...he document guide B all the way out 3 4 Load document with side to scan facing up in document tray 4 Insert the document until it stops 5 Adjust document guide to match width of document 5 Do not slide the document guide too hard against the document The document may not be fed properly 322 ...

Page 323: ...or scanning with IJ Scan Utility changes as well The product for scanning from the operation panel also changes If your scanner or printer is not selected in IJ Scan Utility check that it is selected with IJ Network Scanner Selector EX Refer to IJ Network Scanner Selector EX2 Menu and Setting Screen for your model from Home of the Online Manual for details To scan from the operation panel specify ...

Page 324: ...ct it again Important If multiple scanners exist on the network multiple model names appear In that case you can select one scanner per model 4 Click OK 4 Note The scanner selected in the Scan from PC Settings screen will be automatically selected in the Scan from Operation Panel Settings screen as well Setting for Scanning with IJ Scan Utility To scan from IJ Scan Utility using a scanner or print...

Page 325: ... below to start Windows 10 From the Start menu click All apps Canon Utilities IJ Network Scanner Selector EX2 Windows 8 1 Click IJ Network Scanner Selector EX2 on the Start screen If IJ Network Scanner Selector EX2 is not displayed on the Start screen select the Search charm then search for IJ Network Scanner Selector EX2 Windows 7 From the Start menu click All Programs Canon Utilities IJ Network ...

Page 326: ... If your scanner or printer does not appear check the following click OK to close the screen then reopen it and try selecting again MP Drivers is installed Network settings of your scanner or printer is completed after installing the MP Drivers Network communication between your scanner or printer and computer is enabled If the problem is still not solved see Network Communication Problems 326 ...

Page 327: ...Preparing for Faxing Registering Recipients Sending Faxes Using Operation Panel of Printer Sending Faxes from Computer Windows Sending Faxes from Computer Mac OS Receiving Faxes Other Useful Fax Functions 327 ...

Page 328: ...You will not be able to send or receive faxes make copies or scan originals When you are connecting the telephone whether or not you can use it depends upon your telephone line or telephone Setting Up Printer The printer must be set up depending on your telephone line and use of the faxing function All Setup FAX Setup Guide Individual Setup Step1 Connecting Telephone Line Step2 Setting Telephone L...

Page 329: ...el during fax transmission or reception the fax image may be corrupted or a communication error may occur Such services as Caller ID etc may not operate properly on the telephone If you cannot avoid parallel connections set the receive mode to Tel priority mode understanding that the above problems may occur You will only be able to receive faxes manually Basic Connection Connecting with General T...

Page 330: ...ected to the jack on the printer you will need to purchase a B T adapter to connect as follows Attach the B T adapter to the modular cable connecting the external device then connect the B T adapter to the external device jack Connecting Various Lines This section introduces how to connect various lines These are examples and could not be guaranteed to suit every connecting condition For details r...

Page 331: ...DSL line select the same line type as you are subscribing to in Telephone line type Setting Telephone Line Type Connecting to an xDSL A Analog Subscriber Line B xDSL modem splitter may not be built in to the modem C Computer D Telephone or answering machine Important When the splitter is not built in to the xDSL modem do not branch the telephone line before the splitter wall side And also do not c...

Page 332: ...ng Telephone Line Type Connecting to an ISDN Line For details on ISDN Integrated Service Digital Network connection and settings refer to the manuals supplied with your terminal adapter or dial up router 332 ...

Page 333: ... to set the Telephone line type manually in China Setting the Telephone Line Type Manually in China Note Telephone line type will not appear in countries or regions where Rotary pulse is not supported You can print USER S DATA LIST to check the current setting Summary of Reports and Lists 1 Check that printer is turned on 1 2 Press the Setup button 2 The Setup menu screen is displayed 3 Select Fax...

Page 334: ...ne auto select then press the OK button 5 The current telephone line type is displayed Note If you do not need to change the telephone line type press the FAX button to return to the Fax standby screen 6 Select OFF then press the OK button 6 7 Select a telephone line type then press the OK button 7 Rotary pulse Select when your telephone line type is pulse dialing Touch tone Select when your telep...

Page 335: ...connect a telephone or an answering machine to the external device jack of this printer For details on how to connect the telephone or the answering machine to the printer Basic Connection Connecting with General Telephone line Setting Receive Mode This section describes the procedure to select the receive mode 1 Check that printer is turned on 1 2 Press the FAX button 2 The Fax standby screen is ...

Page 336: ...1 2 Pick up the handset 2 If the call is a voice call talk on the telephone If the call is a fax hang up the handset after the printer starts receiving the fax Note The telephone may not ring when a call incomes even if it is connected to the printer depending on the type or settings of the telephone DRPD or Network switch Select when receiving voice calls with a telephone or answering machine con...

Page 337: ... When you have an answering machine connected to the printer select ON to switch to fax reception automatically after the answering machine answers If you select OFF the printer does not switch from telephone calling to fax reception automatically even if the printer detects the fax signal CNG signal Select OFF if you want the printer not to switch automatically during a call Note If you subscribe...

Page 338: ... If you have subscribed to a Distinctive Ring Pattern Detection DRPD service provided by your telephone company your telephone company will assign two or more telephone numbers with distinctive ring patterns to your single telephone line allowing you to have different numbers for fax calls and voice calls using only one telephone line Your printer will automatically monitor the ring pattern and wi...

Page 339: ... OK button 7 The DRPD Fax ring pat screen is displayed 8 Select the ring pattern that your telephone company assigned to your fax number then 8 press the OK button Select from Normal ring Double ring Short short long or Short long short Note The asterisk on the LCD indicates the current setting 9 Press the FAX button to return to the Fax standby screen 9 339 ...

Page 340: ...ed recipient s name is printed when sending faxes E Page number Note You can print USER S DATA LIST to confirm the sender information you have registered Summary of Reports and Lists When sending faxes in black white you can select whether to print the sender information inside or outside the image area Specify the setting on TTI position in Adv fax settings under Fax settings Adv fax settings You...

Page 341: ... the Fax standby screen 8 Setting Daylight Saving Time Summer Time Some countries adopt the daylight saving time summer time system that shifts the clock time forward at certain periods of the year You can set your printer to automatically change the time by registering the date and time that daylight saving time summer time begins and ends Important Not all the latest information of all countries...

Page 342: ...the cursor under the desired position use the Numeric buttons to 9 enter the time in 24 hour format when summer time starts then press the OK button Precede single digits with a zero 8 Set the date and time when summer time ends 8 1 Use the button to select End date time then press the OK button 1 2 Make sure that Set month is selected then press the OK button 2 3 Use the button to select the mont...

Page 343: ...ettings then press the OK button 4 5 Enter the unit fax telephone number 5 1 Make sure that Add unit tel number is selected then press the OK button 1 2 Use the Numeric buttons to enter the unit fax telephone number 2 3 Press the OK button 3 Note You can enter the fax telephone number up to 20 digits including spaces For details on how to enter or delete characters Entering Numbers Letters and Sym...

Page 344: ...Entering Numbers Letters and Symbols 7 Press the FAX button to return to the Fax standby screen 7 344 ...

Page 345: ...Registering Recipients Registering Recipients Using Operation Panel of Printer Registering Recipients Using Speed Dial Utility2 Windows Registering Recipients Using Speed Dial Utility2 macOS 345 ...

Page 346: ...stered recipients in the group Registering Recipients in Group Dial You can register up to 20 recipients in total of individual recipients and group dials Note To change the registered information of the recipient or the group dial see Changing Registered Information To delete the registered information of the recipient or the group dial see Deleting Registered Information To print a list of the r...

Page 347: ...pressing the Setup button 6 Select Recipient then press the OK button 6 The screen to select an ID number is displayed 7 Use the button or the Numeric buttons to select an unregistered ID number then press 7 the OK button Note If you already registered the recipient the fax telephone number is displayed next to the ID number If you already registered the group dial Not available is displayed 8 Sel...

Page 348: ...country or region of purchase Enter directly is selected as the registration method The screen to enter the fax telephone number is displayed 1 Use the Numeric buttons to enter the fax telephone number you want to register 1 2 Press the OK button 2 The fax telephone number is registered to the printer and the screen to enter the recipient s name is displayed Note You can enter the fax telephone nu...

Page 349: ...tration 11 Note To register another recipient s number and name select an unregistered ID number and operate in the same procedure To return to the Fax standby screen press the FAX button You can check the recipient s numbers and names you have registered by printing RECIPIENT TELEPHONE NUMBER LIST Printing List of Registered Destinations 349 ...

Page 350: ... number in Fax settings after pressing the Setup button 6 Select Group dial then press the OK button 6 The screen to select an ID number is displayed 7 Use the button or the Numeric buttons to select an unregistered ID number then press 7 the OK button Note If you already registered the recipient Not available is displayed next to the ID number If you already registered the group dial the register...

Page 351: ...as a member of the group dial 4 Press the Menu Wireless connect button to display the screen to select an ID number then add 4 another member Repeat this step to register the other recipient to the same group dial Note You can check the recipient s ID number and name registered to the group dial by using the button 9 Press the OK button after finishing registering the member you want to register t...

Page 352: ... ID number and operate in the same procedure To return to the Fax standby screen press the FAX button You can check the recipients you have registered to the group dial by printing GROUP DIAL TELEPHONE NO LIST Printing List of Registered Destinations 352 ...

Page 353: ...n 3 Select Edit then press the OK button 3 The screen to select a registration method is displayed as well as when you register the recipient 4 Select a registration method then press the OK button 4 5 Change the recipient s fax telephone number 5 From outgoing log is selected as the registration method The screen to select the fax telephone number from the outgoing call logs is displayed After yo...

Page 354: ...ecipient s name then press the OK button 6 Note You can enter the name up to 16 characters including spaces Entering Numbers Letters and Symbols To change a group dial 1 Select Group dial then press the OK button 1 2 Use the button or the Numeric buttons to select an ID number of group dial to change 2 then press the OK button 3 Select Edit then press the OK button 3 4 Edit the member of the group...

Page 355: ...s after pressing the Setup button 6 Delete the registered information 6 To delete the recipient s information 1 Select Recipient then press the OK button 1 2 Use the button or the Numeric buttons to select a recipient s ID number then press the 2 OK button 3 Select Delete then press the OK button 3 4 Select Yes then press the OK button 4 To delete a group dial 1 Select Group dial then press the OK...

Page 356: ... reports lists then press the OK button 5 6 Select Directory list then press the OK button 6 7 Select an item to print then press the OK button 7 If you selected Recipient The confirmation screen asking if you print the list alphabetically by name is displayed If you select Yes and press the OK button RECIPIENT TELEPHONE NUMBER LIST is printed in alphabetical order If you select No and press the O...

Page 357: ...s it is recommended that you backup the registered data on the computer using Speed Dial Utility2 Starting Up Speed Dial Utility2 Speed Dial Utility2 Dialog box Saving Registered Telephone Directory on Printer to Your Computer Registering a Fax telephone Number Using Speed Dial Utility2 Changing a Fax telephone Number Using Speed Dial Utility2 Deleting a Fax telephone Number Using Speed Dial Utili...

Page 358: ... do not know the administrator password contact the administrator of the printer Follow the procedure below to start up Speed Dial Utility2 1 Make sure printer is turned on 1 2 Start up Speed Dial Utility2 2 For Windows 10 click Start button and select All apps Canon Utilities and then Speed Dial Utility2 For Windows 8 1 or Windows 8 select Speed Dial Utility2 on the Start screen to start Speed Di...

Page 359: ...nual For printer that supports both wireless LAN connection and wired LAN connection MAC address of wired LAN connection is displayed regardless of the connection method 2 Display Printer Settings 2 Loads the telephone directory registered on the printer that selected for Printer Name into Speed Dial Utility2 3 Setting Item List 3 Selects a setting item for editing Choose one item from TEL Number ...

Page 360: ...t button 6 Load from PC 6 Displays the telephone directory saved on the computer 7 Instructions 7 Displays this guide 8 Exit 8 Quits Speed Dial Utility2 Information registered or edited using Speed Dial Utility2 is neither saved on the computer nor registered on the printer 9 Save to PC 9 Saves the telephone directory edited using Speed Dial Utility2 on the computer 10 Register to Printer 10 Regis...

Page 361: ...and rejected numbers that registered on the printer to the computer 1 Start up Speed Dial Utility2 1 2 Select a printer from Printer Name list box and then click Display Printer Settings 2 3 Click Save to PC 3 4 Enter file name on displayed screen and then click Save 4 Note The data of the telephone directory RSD file rsd can be imported to other printer Registering Telephone Directory Has been Sa...

Page 362: ...ter Name list box and then click Display Printer Settings 2 3 Click TEL Number Registration from Setting Item List 3 The list of registered fax telephone numbers is displayed 4 Select an unoccupied code from list and then click Edit 4 The Individual or Group Selection dialog box is displayed 5 Click Register individual TEL number or Register group dial and then click Next 5 If Register individual ...

Page 363: ... registering fax telephone numbers or a group dial repeat steps 4 to 6 To save the registered information on the computer 1 Click Save to PC 1 2 Enter file name on displayed screen and then click Save 2 To register the registered information to the printer 1 Click Register to Printer 1 2 When message appears check it and click OK 2 The information is registered to the printer 363 ...

Page 364: ...Speed Dial Utility2 1 2 Select a printer from Printer Name list box and then click Display Printer Settings 2 3 Click TEL Number Registration from Setting Item List 3 The list of registered fax telephone numbers is displayed 4 Select a code to change from list and then click Edit 4 If an individual fax telephone number is selected 1 Enter a new name 1 2 Enter a new fax telephone number 2 If a grou...

Page 365: ...e 5 Click OK 5 To continue changing fax telephone numbers or group dials repeat steps 4 and 5 To save the edited information on the computer 1 Click Save to PC 1 2 Enter file name on displayed screen and then click Save 2 To register the edited information to the printer 1 Click Register to Printer 1 2 When message appears check it and click OK 2 The information is registered to the printer 365 ...

Page 366: ...x telephone numbers is displayed 4 Select a code to delete from list and then click Delete 4 Note To delete all fax telephone numbers on the list click Select All and then Delete 5 When confirmation screen appears click OK 5 The selected fax telephone number is deleted To continue deleting fax telephone numbers repeat steps 4 and 5 To save the edited information on the computer 1 Click Save to PC ...

Page 367: ...information is displayed 4 Select an item to change and then click Edit 4 The User Information dialog box is displayed 5 Enter new user s name on User Name and new fax telephone number in TEL Number 5 and then click OK To save the edited information on the computer 1 Click Save to PC 1 2 Enter file name on displayed screen and then click Save 2 To register the edited information to the printer 1 C...

Page 368: ... To register a rejected number 1 Select an unoccupied code from list and then click Edit 1 2 Enter fax telephone number in Rejected Number dialog box and then click OK 2 To change a rejected number 1 Select a code to change from list and then click Edit 1 2 Enter fax telephone number in Rejected Number dialog box and then click OK 2 To delete a rejected number 1 Select a code to delete from list a...

Page 369: ...peed Dial Utility can be loaded 1 Start up Speed Dial Utility2 1 2 Select a printer from Printer Name list box and then click Display Printer Settings 2 3 Click Load from PC 3 4 Select a data of telephone directory RSD file rsd to register to your printer 4 5 Click Open on dialog box 5 The selected telephone directory is displayed Note If you select the data of the telephone directory RSD file rsd...

Page 370: ...Sending Faxes Using Operation Panel of Printer Sending Faxes by Entering Fax Telephone Number Basic Resending Faxes Redialing Busy Number Setting Items for Sending Faxes 370 ...

Page 371: ...The Fax standby screen is displayed 3 Load documents on platen or in ADF Auto Document Feeder 3 Important When sending a double sided document load the document on the platen Double sided documents cannot be automatically scanned and sent from the ADF Note For details on the types conditions of document and how to load the document Loading Originals 4 Adjust the scan contrast and resolution as nec...

Page 372: ... are automatically ejected If you load the document on the platen After scanning the document the confirmation screen asking you if you load the next document is displayed To send the scanned document press the OK button to start sending it To send two or more pages follow the message to load the next page and press the Color or Black button After scanning all pages press the OK button to start se...

Page 373: ... Do not unplug the power cord until all documents are sent If you unplug the power cord all unsent documents stored in the printer s memory are lost 373 ...

Page 374: ...xes by Entering Fax Telephone Number Automatic Redialing You can enable or disable automatic redialing If you enable automatic redialing you can specify the maximum number of redial attempts and the length of time the printer waits between redial attempts Enable and specify the automatic redialing setting on Auto redial in Adv fax settings under Fax settings Adv fax settings Important While automa...

Page 375: ...n 8 Important Color transmission is available only when the recipient s fax device supports color faxing Note For manual redialing the printer memorizes up to 10 recent recipients dialed by entering the fax telephone numbers Note that the printer does not memorize any recipients dialed using the redial function or selecting from the directory To cancel manual redialing press the Stop button To can...

Page 376: ... contrast and the button increases the scan contrast 5 Select Scan resolution then press the OK button 5 6 Select the scan resolution 6 Note The asterisk on the LCD indicates the current setting Standard Suitable for text only documents Fine Suitable for fine print documents Extra fine Suitable for detailed illustration or fine print quality documents If the recipient s fax device is not compatibl...

Page 377: ...7 Press the OK button 7 The LCD returns to the Fax standby screen 377 ...

Page 378: ...Basic Creating an Address Book Fax Driver Edit or Remove a Recipient from an Address Book Fax Driver Search for a Recipient in an Address Book Fax Driver Cannot Send Faxes from Computer How to Open the Setting Screen of the Fax Driver General Notes Fax Driver 378 ...

Page 379: ...ile menu 3 In Select Printer or Name in the Print dialog box select Canon XXX series FAX where 3 XXX is the model name 4 Click Print or OK 4 Print dialog box in Notepad Note Click Preferences or Properties in the Print dialog box to open the print settings dialog box of the fax driver in which you can set the paper size and print orientation For details on how to open the print settings dialog box...

Page 380: ...s book For details on how to register recipients in the address book see Creating an Address Book Fax Driver If the recipient s fax telephone number is entered incorrectly or the registered fax telephone number is incorrect the fax may be sent to an unexpected recipient When sending an important fax it is recommended that you send it after confirming the entered information and recipient s status ...

Page 381: ...ax number as needed Example When the outside line access number is 0 and the fax number is XXX XXXX enter 0XXX XXXX 7 Click Transmit 7 When a confirmation message is displayed click OK Important If you cannot send a fax due to line failure or other problem see Cannot Send Faxes from Computer Canceling Transmission If you click Transmit in the Send Fax dialog box the printer icon is displayed in th...

Page 382: ...k in the displayed dialog box 2 Note Once an individual recipient Contact is registered in the address book folder Windows Contacts as an address book file contact file it can be used in multiple applications However you cannot change the address book you use as only one address book can be created per user Follow the steps below to open Windows Contacts Windows 10 Search for Contacts from Search ...

Page 383: ...Note For faxing you can only specify the Contact one recipient You cannot specify a Distribution List 5 On Name and E mail tab of Properties dialog box enter First and Last 5 The recipient s name will be printed at the top of the fax received by the recipient 383 ...

Page 384: ...the outside line access number before the fax number as needed Example When the outside line access number is 0 and the fax number is XXX XXXX enter 0XXX XXXX If you upgrade from Windows XP to Windows Vista the address book you created in Windows XP may not be reflected in Windows Vista In this case open the address book in the following procedure and reflect the information to a new address book ...

Page 385: ...From the Start menu select XXXX user name then double click AppData Roaming Canon MP5 to open the folder 4 Double click the wab file 4 The address book will be reflected in Windows Vista automatically Related Topic Edit or Remove a Recipient from an Address Book Fax Driver Search for a Recipient in an Address Book Fax Driver 385 ...

Page 386: ...egistered in the address book Editing Recipients in an address book 1 Open the print settings dialog box of the fax driver 1 2 Click Address Book in the displayed dialog box 2 3 Select the recipient you want to edit from the Address Book dialog box then click 3 Properties 4 Change information as needed on the Properties dialog box then click OK 4 386 ...

Page 387: ...m an address book 1 Open the print settings dialog box of the fax driver 1 2 Click Address Book in the displayed dialog box 2 3 Select the recipient you want to delete from the Address Book dialog box then click 3 Delete 387 ...

Page 388: ...4 When a confirmation message is displayed click Yes 4 388 ...

Page 389: ... to fax with an application such as Notepad and then click 1 the Print command The command is Print on the File menu 2 In Select Printer or Name in the Print dialog box select Canon XXX series FAX where 2 XXX is the model name 3 Click Print or OK 3 Print dialog box in Notepad 4 Click Open Address Book in Set Recipient in the Send Fax dialog box 4 389 ...

Page 390: ... Select Recipient from Address Book dialog box If the entered name is found the recipient will be displayed in the contact list with its name selected While the name is selected click Set as Recipient to enter it as the recipient Important You cannot search by criteria other than name 390 ...

Page 391: ...rd all faxes stored in the machine s memory are deleted Note If the faxes stored in the machine s memory are deleted by a power failure or unplugging the power cord the list of the faxes deleted from the machine s memory will be printed after turning the machine on Check 2 Is a document being sent from memory or a fax being received into memory When the message for the transmission reception is di...

Page 392: ...a support code is displayed see Support Code List for your model from Home of the Online Manual If no support code is displayed see A Message Is Displayed for your model from Home of the Online Manual If you are in a hurry press the Stop button to close the message then send the fax Check 8 Is the telephone line connected correctly Reconnect the telephone line cable to the telephone line jack If t...

Page 393: ...the Fax Printer Icon Windows 10 Windows 8 1 Windows 8 Windows 7 1 Select Control Panel Hardware and Sound Devices and Printers 1 2 Right click the Canon XXX series icon or Canon XXX series FAX icon and select 2 Printing Preferences then Canon XXX series FAX Where XXX is the model name Windows Vista 1 Select Control Panel Hardware and Sound Printers 1 2 Right click the Canon XXX series FAX icon whe...

Page 394: ... Windows Vista 1 Select Control Panel Hardware and Sound Printers 1 2 Right click the Canon XXX series FAX icon where XXX is the model name and 2 select Properties 394 ...

Page 395: ...Bluetooth port you cannot send a fax from the computer You can use the following characters for Fax Number Character Explanation 0 9 For use in telephone and fax numbers p To place a pause between numbers P To place a pause at the end of a sequence of numbers T Numbers after the T will be sent as a tone signal space To make the number easier to read You cannot insert a space at the front of a numb...

Page 396: ...Receiving Faxes Receiving Faxes Changing Paper Settings Memory Reception 396 ...

Page 397: ...y screen Note For details on how to change the receive mode Setting Receive Mode 4 Load paper 4 Load the sheets of plain paper 5 Specify the paper settings as necessary 5 Changing Paper Settings This completes the preparation for receiving fax When a fax is received it is printed on the loaded paper automatically Receiving a Fax Depending on the selected receive mode the receive operation varies N...

Page 398: ...art time allows you to specify the number of seconds until the printer switches to fax reception If you have subscribed to Duplex Ringing service in Hong Kong the telephone will ring a specified number of times when there is an incoming call with a fax distinctive ring pattern Then the printer will switch to fax reception automatically without the handset being picked up The number of times to rin...

Page 399: ...s follows The entire message should be no longer than 15 seconds In the message tell your callers how to send a fax When the call is a voice call The telephone will ring when a call incomes Pick up the handset and talk on the telephone Note If the printer unexpectedly switches to fax reception during telephone calls set User friendly RX of the advanced setting to OFF If Manual auto switch of the a...

Page 400: ...he number of times to ring the telephone Advanced Settings of Receive Mode When the call is a voice call The telephone will ring when a call incomes When the printer does not detect the fax ring pattern the telephone will continue ringing Pick up the handset and talk on the telephone Note To use this feature you need to subscribe to a compatible service provided by your telephone company For DRPD ...

Page 401: ... For Network switch The name of this service varies depending on the country or region of purchase This setting may not be also available depending on the country or region of purchase 401 ...

Page 402: ...s displayed on the LCD In this case load paper and press the OK button You can also press the Stop button to close the message and print the stored documents in the printer s memory later Printing Document in Printer s Memory Note If the sender sends a document that is larger than Letter size or Legal size such as 11 x 17 inches the sender s printer may send the fax automatically reduced in size o...

Page 403: ...lect the page size from A4 Letter or Legal Note Some of page sizes are not available depending on the country or region of purchase Media type The paper type is set to Plain paper 2 sided Select whether to perform two sided printing when printing faxes reports or lists 403 ...

Page 404: ...d documents in Auto print settings under Fax settings Auto print settings An error has occurred on the printer If you select Print for Received documents in Auto print settings under Fax settings a received fax will be printed automatically However if any of the following errors occurs the received fax will not be printed It will instead be stored in the printer s memory When the error is resolved...

Page 405: ...resume printing of the fax display the Fax standby screen by pressing the FAX button again Note The printer can store up to max 50 pages max 30 documents of faxes in the printer s memory When using ITU T No 1 chart Standard mode If the printer s memory becomes full during memory reception only pages which already have been received are stored in the memory Print the received faxes stored in the pr...

Page 406: ...Other Useful Fax Functions Document Stored in Printer s Memory 406 ...

Page 407: ...settings under Fax settings You pressed the Stop button to cancel printing of a received fax Important If you unplug the power cord of the printer all faxes stored in the printer s memory are deleted For details on how to unplug the power cord refer to Unplugging the Printer You can print or delete the faxes stored in the printer s memory To print a document in the printer s memory Printing Docume...

Page 408: ...Select a print menu then press the OK button 6 Print memory list You can print a list of the documents in the printer s memory MEMORY LIST MEMORY LIST shows the transaction number of the unsent or unprinted fax TX RX NO transaction mode recipient s number and the date and time of the transaction A transaction number from 0001 to 4999 on MEMORY LIST indicates a document being sent A transaction num...

Page 409: ...inted The screen to confirm whether to delete the printed document in the printer s memory is displayed If you select Yes and press the OK button the printed document in the printer s memory is deleted Note If there is not the specified document in the printer s memory No document is displayed and the printer returns to the previous screen To return to the Fax standby screen press the Stop button ...

Page 410: ...u screen is displayed 4 Select Memory reference then press the OK button 4 Note If no document is stored in the printer s memory No documents in memory is displayed on the LCD 5 Select a delete menu then press the OK button 5 Del specified doc You can specify the document and delete it If you select this menu the document selection screen is displayed Note A transaction number from 0001 to 4999 in...

Page 411: ...to delete then press the 1 OK button The confirmation screen is displayed 2 Select Yes then press the OK button 2 The specified document will be deleted from printer s memory Note To return to the Fax standby screen press the Stop button Delete all docs If you select this menu the confirmation screen is displayed You can delete all the documents in the printer s memory If you select Yes and press ...

Page 412: ...aks or Lines Printout Copy Results Are Unsatisfactory What to Do When Paper Is Jammed Cannot Print Using AirPrint Installation Failed to MP Drivers Printer Driver Installation Windows Updating MP Drivers Printer Driver in Network Environment Windows Cannot Proceed Beyond Printer Connection Screen Cannot Find Printer Connected via USB Searching Printer by IP Address or Host Name During Setup Fax Ca...

Page 413: ...ork Windows macOS Manually Solved Network Troubles Network Key Password Unknown Cannot Remember Printer s Administrator Password Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings Message Appears on Computer During Setup Checking Network Information of Printer Restoring Printer s LAN Settings to Defaults Cannot Set Correctly Installation Failed to MP Drivers Printer ...

Page 414: ... Printing Scanning from Smartphone Tablet Scanning Problems Windows Scanning Problems macOS Faxing Problems Mechanical Problems Installation and Download Problems Errors and Messages If You Cannot Solve a Problem 414 ...

Page 415: ...ablet to Wireless Router Switching Printer s Connection to Network or Terminal Devices Cannot Find Printer on Network Windows macOS LAN Setting Tips Changing LAN Settings Network Key Password Unknown Cannot Remember Printer s Administrator Password Checking Network Information of Printer Restoring Printer s LAN Settings to Defaults Checking Wireless Router SSID Key Checking Wireless Router Network...

Page 416: ...Settings Network Key Password Unknown Cannot Remember Printer s Administrator Password Checking Network Information of Printer Restoring Printer s LAN Settings to Defaults Default Network Settings Switching Printer s Connection to Network or Terminal Devices Printing Network Settings Checking Status Code Printing Scanning from Smartphone Tablet Cannot Print Scan from Smartphone Tablet Downloading ...

Page 417: ...Network Communication Problems Cannot Find Printer on Network Windows macOS Wireless Router Problems Printer Settings Smartphone Tablet Troubles for Network 417 ...

Page 418: ...Cannot Find Printer on Network Windows macOS Cannot Find Printer on Network 418 ...

Page 419: ...dition improves redo the setup of the printer Wi Fi Connection Assistant is a powerful solution tool for network problems Step1 Check Basic Items for Network Step2 Solve Problems Using Wi Fi Connection Assistant Step3 If the Solution Tool Does not Solve the Problem Step1 Check Basic Items for Network Check1 Check power status Check your printer and the network device wireless router etc are turned...

Page 420: ...more on checking the settings of the wireless router refer to the instruction manual supplied with the wireless router or contact the manufacturer If you use an encryption key specify it for the network name SSID you are using For details see Setting an Encryption Key 2 Check PC network connection 2 For the procedures refer to the instruction manual supplied with the computer or contact the manufa...

Page 421: ...rom interference sources as possible Step2 Solve Problems Using Wi Fi Connection Assistant Diagnose and repair the network connections using Wi Fi Connection Assistant Download Wi Fi Connection Assistant from the below page and install it on your computer Checking Printer Connection Status Using Wi Fi Connection Assistant Refer to below in regard to starting up Wi Fi Connection Assistant For Windo...

Page 422: ...See below Manually Solved Network Troubles 422 ...

Page 423: ...For details refer to the instruction manual supplied with the USB cable Check2 Follow procedure below to connect printer and computer again Important For macOS make sure the lock icon is on the lower left of the Printers Scanners screen If the icon locked is displayed click the icon to unlock The administrator name and the password are necessary to unlock 1 Unplug USB cable from printer and comput...

Page 424: ...3 Shut down computer 3 After shutting down restart your computer and install the latest MP Drivers Printer Driver downloaded in step 1 424 ...

Page 425: ...Wireless Router Problems Network Key Password Unknown Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings 425 ...

Page 426: ...setting up a wireless router see the instruction manual provided with the wireless router or contact its manufacturer Make sure your computer can communicate with the wireless router Setting an Encryption Key Select either WPA WPA2 or WPA WPA2 Make sure your computer can communicate with the wireless router using the settings you have selected For more on setting up a wireless router see the instr...

Page 427: ...Note This printer supports WPA WPA2 PSK WPA WPA2 Personal and WPA2 PSK WPA2 Personal 427 ...

Page 428: ...nt If this does not solve the problem see below Cannot Communicate with Printer After Enabling MAC IP Address Filtering or Encryption Key on Wireless Router With Encryption On Cannot Communicate with Printer After Changing Encryption Type at Wireless Router Cannot Communicate with Printer After Enabling MAC IP Address Filtering or Encryption Key on Wireless Router Check1 Check wireless router sett...

Page 429: ...computer For details see Setting an Encryption Key With Encryption On Cannot Communicate with Printer After Changing Encryption Type at Wireless Router If you change the encryption type for the printer and it subsequently cannot communicate with the computer make sure the encryption type for the computer and the wireless router matches the type set for the printer Cannot Communicate with Printer A...

Page 430: ...ablet Troubles for Network Manually Solved Network Troubles Checking Network Information of Printer Printing Network Settings Restoring Printer s LAN Settings to Defaults Default Network Settings Connecting with Wireless Direct 430 ...

Page 431: ... can be used without problems Step3 Check that Wi Fi setting of your printer is enabled When your printer has an LCD make sure the icon indicating Wi Fi is displayed Step4 Move printer and various devices e g computer smartphone tablet close to wireless router If the distance between the printer and devices and the wireless router is too far the communication quality is poor Place the printer and ...

Page 432: ...ess router you want to connect to If they are not matched check the SSID and password of the wireless router you want to connect to and then setup manually Check3 Is privacy separator SSID separator or Network separation function enabled on wireless router If it is enabled disable these functions before performing the setup To check the settings of the wireless router refer to the instruction manu...

Page 433: ...s necessary Place the printer and wireless router where there are no obstacles between them Wireless communication between different rooms or floors is generally poor Wireless communication can be impeded by building materials containing metal or concrete If the printer cannot communicate with the computer over a Wi Fi due to a wall place the printer and the computer in the same room After changin...

Page 434: ... wireless router as necessary Place the printer and wireless router where there are no obstacles between them Wireless communication between different rooms or floors is generally poor Wireless communication can be impeded by building materials containing metal or concrete If the printer cannot communicate with the computer over a Wi Fi due to a wall place the printer and the computer in the same ...

Page 435: ...ds are case sensitive Enter the password correctly Check2 Set up printer again and reconnect to Wi Fi Check3 Check DHCP on wireless router If DHCP is off set it on To check the settings of the wireless router refer to the instruction manual provided with it or contact its manufacturer C 11 The network name SSID remains the default value The network name SSID has not been set Check the network name...

Page 436: ...devices that are not in use before adding them Check4 Check that printer is selected as connection for various devices e g computer smartphone tablet Select the network name SSID for Wireless Direct specified for the printer as the connection destination for devices Check the destination on your device For details refer to your device s instruction manual or visit the manufacturer s website To che...

Page 437: ...ngs Check6 Check that printer is not placed too far away from device If the distance between the printer and the device is too far wireless communication becomes poor Place the printer and the device close to each other 437 ...

Page 438: ...non Wi Fi Connection Assistant Screen Checking Computer IP Address or MAC Address To check the IP Address or MAC address of your computer follow the instructions below For Windows 1 Select Command Prompt from Start 1 2 Enter ipconfig all and press Enter 2 The IP address and MAC address of your computer appear If your computer is not connected to a network the IP address does not appear For macOS 1...

Page 439: ...omputer from Go menu of Finder double click Macintosh HD System Library CoreServices Applications Network Utility 2 Click Ping 2 3 Make sure Send only XX pings XX are numbers is selected 3 4 Enter IP address of target printer or target wireless router in Enter the network 4 address to ping 5 Click Ping 5 XXX XXX XXX XXX is the IP address of the target device A message such as the following appears...

Page 440: ...Checking Network Setting Information To check the printer s network settings information print out the network settings information Printing Network Settings 440 ...

Page 441: ...the printer will be deleted and printing scanning and faxing over the network will no longer be possible To use the printer over a network again after restoring printer s LAN settings to defaults refer to Setup Guide to redo setup Initialize the network setting using the printer s operation panel Reset setting 441 ...

Page 442: ...Problems While Printing Scanning from Smartphone Tablet Cannot Print Scan from Smartphone Tablet 442 ...

Page 443: ...t may be necessary to resolve wireless router problems e g update interval of a key problems of DHCP update interval energy saving mode or to update the wireless router firmware For details contact the manufacturer of your wireless router Check2 Check settings of your smartphone tablet Make sure Wi Fi is enabled on your device For details refer to your device s instruction manual Check3 Is printer...

Page 444: ...hose of the wireless router Check5 Check that printer is not placed too far away from wireless router If the distance between the printer and wireless router is too far wireless communication becomes poor Place the printer and wireless router close to each other Check6 Check that wireless signal is strong Monitor signal status and move printer and wireless router as necessary Place the printer and...

Page 445: ...r details refer to your device s instruction manual or visit the manufacturer s website To check the network name SSID for Wireless Direct specified for the printer display it using the operation panel of the printer or print out the network settings information of the printer Display on the LCD LAN settings Print the network settings Printing Network Settings Check5 Check that wireless direct pas...

Page 446: ... a common page across models Depending on the specifications of the printer you are using some of the features described scanner copy etc may not apply For details about the functions of your printer see Specifications 446 ...

Page 447: ...Printing Problems Printer Does Not Print Ink Does Not Come Out Printer Does Not Pick Up or Feed the Paper No Paper Error Printout Copy Results Are Unsatisfactory 447 ...

Page 448: ...er and retry the printing If printing starts normally there is a problem with the relay device Contact the vendor of the relay device There could also be a problem with the USB cable Replace the USB cable and retry the printing If you use the printer with a network connection make sure the printer is correctly set up for network use Cannot Find Printer on Network Windows macOS Note Wi Fi Connectio...

Page 449: ... XXX is your printer s name is selected in the Print dialog box Note If multiple printers are registered to your computer set your printer as default printer to make the one selected by default For macOS Make sure your printer s name is selected in Printer in the Print dialog Note If multiple printers are registered to your computer select Set as Default Printer from System Preferences Printers Sc...

Page 450: ... After printing is completed select Off for Prevention of Print Data Loss Check7 If printing from your computer restart the computer Restart the computer and try printing again 450 ...

Page 451: ... is no orange tape left on the FINE cartridge If the orange tape remains on the FINE cartridge peel it off Then install the FINE cartridges again Push up the ink cartridge lock lever until it clicks into place After confirming that the FINE cartridge is installed properly close the cover Check3 Are the print head nozzles clogged Print the nozzle check pattern to determine whether the ink ejects pr...

Page 452: ...ead deeply For macOS Clean the print head deeply If it does not improve turn off the printer for more than 24 hours without disconnecting the power plug and go to the next step Step5 Clean the print head deeply again After cleaning the print head deeply again print the nozzle check pattern and check the result If it still does not improve go to the next step Step6 Replace the FINE cartridge If pro...

Page 453: ...e the print side facing DOWN and align the right and left paper guides with the paper stack Loading Paper Check3 Is paper too thick or curled Unsupported Media Types Check4 When loading envelopes consider the following When printing on envelopes see Loading Envelopes and prepare the envelopes before printing Once you have prepared the envelopes load them in portrait orientation If the envelopes ar...

Page 454: ...n 2 Select Select Printer and select printer you are using from pulldown menu and select 2 OK 3 Select Custom Settings 3 4 Select the Prevent paper double feed check box 4 5 Select OK on the displayed screen 5 Check7 Clean paper feed roller Cleaning Paper Feed Rollers Note Cleaning the paper feed roller abrades it so do this only when necessary If the measures above do not solve the problem contac...

Page 455: ...the combination of the paper type setting and the loaded paper The method for checking the paper and print quality settings differs depending on what you are using your printer for Copying Printing Check the settings using the operation panel Setting Items for Copying Printing from your computer Check the settings using the printer driver Basic Printing Setup Printing from your smartphone tablet u...

Page 456: ...outs Are Blank Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks or Lines Lines Are Misaligned Distorted Paper Is Smudged Printed Surface Is Scratched Ink Blots Paper Curl Vertical Line Next to Image 456 ...

Page 457: ...aper Is Smudged Uneven Colors Streaked Colors Note This web page is a common page across models Depending on the specifications of the printer you are using some of the features described scanner copy etc may not apply For details about the functions of your printer see Specifications 457 ...

Page 458: ...FINE cartridges with a new one Checking Ink Status on the LCD Replacing a FINE Cartridge Check3 Is the FINE cartridge installed properly If the FINE cartridge is not installed securely ink may not be ejected correctly Retract the output tray extension and the paper output tray open the cover remove the FINE cartridges and then check the following Check that there is no orange tape left on the FINE...

Page 459: ...dows Clean the print head For macOS Clean the print head If it does not improve go to the next step Step3 Clean the print head again After cleaning the print head again print the nozzle check pattern and check the result If it still does not improve go to the next step Step4 Clean the print head deeply After cleaning the print head deeply print the nozzle check pattern and check the result For Win...

Page 460: ... with the paper for detailed information on the printable side When copying see also the sections below Check6 Is platen glass or glass of ADF dirty Clean the platen glass or the glass of ADF Cleaning Platen and Document Cover Cleaning the ADF Auto Document Feeder Note If the glass of ADF is dirty black streaks appear on the paper as shown below Check7 Make sure original is properly loaded on plat...

Page 461: ...istorted or print results are otherwise unsatisfactory adjust the print head position Aligning the Print Head Note If the problem is not resolved after performing the print head alignment perform print head alignment manually from your computer For Windows Adjusting Print Head Position Manually Check3 Increase print quality and try printing again Increasing the print quality using the operation pa...

Page 462: ...curl before loading paper When using Photo Paper Plus Semi gloss even if the sheet is curled load one sheet at a time as it is Rolling this paper in the opposite direction to flatten it may crack the paper surface and reduce the print quality We recommend putting unused paper back into the package and storing it flat Plain Paper Turn the paper over and reload it to print on the other side Other Pa...

Page 463: ...en the print head and the paper If you notice abrasion even with the media type set correctly to match the paper set the printer to prevent paper abrasion using the operation panel or the computer This may reduce the print speed Once you have finished printing undo this setting Otherwise it will apply to subsequent print jobs From operation panel Press the Setup button and select Device settings P...

Page 464: ...ss Copying Setting Items for Copying Check6 Is platen glass or glass of ADF dirty Clean the platen glass or the glass of ADF Cleaning Platen and Document Cover Cleaning the ADF Auto Document Feeder Note If the glass of ADF is dirty black streaks appear on the paper as shown below Check7 Is paper feed roller dirty Clean paper feed roller Cleaning Paper Feed Rollers Note Cleaning the paper feed roll...

Page 465: ... scratches For Windows 1 Check that printer is turned on 1 2 Open Canon IJ Printer Assistant Tool 2 Opening the Maintenance Tool Canon IJ Printer Assistant Tool 3 Select Custom Settings 3 4 Drag Ink Drying Wait Time slide bar to set the wait time and select OK 4 5 Check message and select OK 5 For macOS Set the waiting time using Remote UI Opening Remote UI for Maintenance 465 ...

Page 466: ...ut Copy Results Are Unsatisfactory Note The direction or pattern of the vertical lines A may vary depending on the image data or the print setting This printer performs automatic cleaning when necessary to keep printouts clean A small amount of ink is ejected for cleaning Although the ink is normally ejected onto the ink absorber at the outer edge of the paper it may get onto the paper if the load...

Page 467: ...ess print data check box and click OK Important Clear the check box once printing is complete Check2 Are you trying to print a large data file Windows If you are trying to print a large data file printing may not be performed properly due to missing print data Select On for Prevention of Print Data Loss on the Print Options dialog box of the printer driver For details refer to Page Setup Tab Descr...

Page 468: ...u trying to print a large data file Windows If you are trying to print a large data file printing may not be performed properly due to missing print data Select On for Prevention of Print Data Loss on the Print Options dialog box of the printer driver For details refer to Page Setup Tab Description Important Selecting On for Prevention of Print Data Loss may reduce print quality After printing is ...

Page 469: ...gs Printout Copy Results Are Unsatisfactory Check2 Perform bottom plate cleaning to clean inside of printer Cleaning Inside the Printer Bottom Plate Cleaning Note During borderless printing duplex printing or too much printing ink may stain the inside of the printer 469 ...

Page 470: ...ation panel or the printer driver may improve the print result Check2 Perform print head alignment Aligning the Print Head Note For Windows if the problem is not resolved after performing the print head alignment perform print head alignment manually from your computer For Windows Adjusting Print Head Position Manually 470 ...

Page 471: ...Scanning Problems Windows Scanning Problems 471 ...

Page 472: ...Scanning Problems Scanner Does Not Work ScanGear Scanner Driver Does Not Start 472 ...

Page 473: ...ct the USB cable to a different USB port on the computer Check 3 If the USB cable is connected to a USB hub remove it from the USB hub and connect it to a USB port on the computer Check 4 With network connection check the connection status and reconnect as needed Check 5 Restart the computer 473 ...

Page 474: ...ter name is displayed multiple times select the one that does not include WIA Note The operation may differ depending on the application Use the WIA driver when scanning from a WIA compliant application Scanning with WIA Driver Check 3 Make sure that the application supports TWAIN You cannot start ScanGear scanner driver from applications not supporting TWAIN Check 4 Scan and save images with IJ S...

Page 475: ...Faxing Problems Problems Sending Faxes Problems Receiving Faxes Cannot Print a Fax Telephone Problems Poor Quality Fax Received 475 ...

Page 476: ...Problems Sending Faxes Cannot Send a Fax Errors Often Occur When Send a Fax 476 ...

Page 477: ... your telephone company and the manufacturer of your terminal adapter If you only hear a beep when you press the Black button select Fax settings Security control Hook setting and then select Enable FAX settings Check2 Is telephone line type set correctly Check the telephone line type setting and change it as necessary Setting Telephone Line Type Check3 Is Dial tone detect set to ON Select Fax set...

Page 478: ...g Originals Check7 Does a printer error occur Ensure that an error message is displayed on the LCD When an error message is displayed on the LCD check the cause For messages refer to Message Is Displayed Press Stop button and if the message is closed you can send the fax 478 ...

Page 479: ...ings Note If selecting Reduce does not reduce errors select Do not reduce In addition when using an Internet telephone it is possible that errors occur more often if 4800 bps or 9600 bps is selected for TX start speed Select 14400 bps or 33600 bps If the telephone line or connection is poor when using a general telephone reducing the transmission start speed may correct the error Reduce the transm...

Page 480: ...Problems Receiving Faxes Cannot Print a Fax Cannot Print a Fax Fax received Saved in memory Appears 480 ...

Page 481: ...xes will be stored in the printer s memory without being printed Memory Reception Printing starts automatically after replacing the FINE cartridge Document Stored in Printer s Memory You can also set to print received faxes even when the ink level is low Select Fax settings Auto print settings Print when no ink and then select Print However if you run out of ink while printing a fax with this sett...

Page 482: ...Telephone Problems Cannot Dial Telephone Disconnects During a Call 482 ...

Page 483: ...ctly Check that the telephone line cable is connected correctly Connecting Telephone Line Check2 Is telephone line type of printer or external device set correctly Check the telephone line type setting and change it as necessary Setting Telephone Line Type 483 ...

Page 484: ...device such as an external telephone an answering device or a computer modem connected correctly Check that the telephone line cable and the telephone or a peripheral device such as an external telephone an answering device or a computer modem are connected correctly Connecting Telephone Line 484 ...

Page 485: ... sender to check whether the scanning area of the fax device is dirty Check4 Is ECM transmission reception enabled although the line connection is poor or is the sender s fax device compatible with ECM Select Fax settings Adv fax settings Adv communication ECM RX in this order and select ON FAX settings Contact the sender and ask the sender to check whether the fax device is set to enable ECM tran...

Page 486: ...Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Wrong Language Appears in LCD 486 ...

Page 487: ...ke sure power plug is securely connected to printer and then turn on again Check3 Unplug printer leave it for at least 2 minutes and then plug it back in and turn on again If this does not solve the problem contact your nearest Canon service center to request a repair 487 ...

Page 488: ...hen press the OK button 3 4 Use the button to select Auto power off and then press the OK button 4 5 Use the button to select OFF and then press the OK button 5 The setting to shut off the power automatically is disabled To disable the setting from the computer For Windows use Canon IJ Printer Assistant Tool or ScanGear scanner driver to disable the setting Follow the procedure below to disable th...

Page 489: ...Note See below for details on how to disable the setting from ScanGear scanner driver Scanner Tab 489 ...

Page 490: ...ter operates at the slower speed of Full Speed or Low Speed In this case the printer works properly but printing or scanning speed may slow down due to the communication speed USB Connection Not Recognized Check1 Check that printer is turned on Check2 Connect USB cable properly As the illustration below the USB port is at the back of the printer Important Check the orientation of the Type B connec...

Page 491: ...eed USB connection Be sure to use a certified Hi Speed USB cable We recommend that the USB cable be no longer than 10 feet 3 meters or so Is the Hi Speed USB driver working properly on your computer Make sure the latest Hi Speed USB driver is working properly and install the latest version of the Hi Speed USB driver for your computer if necessary Important For more information contact the manufact...

Page 492: ... to select your language 1 Press Setup button and wait a little 1 2 Press button 2 times and press OK button 2 3 Press button 4 times and press OK button 3 4 Use button to select language for LCD and press OK button 4 The desired language appears on the LCD 492 ...

Page 493: ...Installation and Download Problems Failed to MP Drivers Printer Driver Installation Windows Updating MP Drivers Printer Driver in Network Environment Windows 493 ...

Page 494: ...rivers Printer Driver 1 Open screen to uninstall MP Drivers Printer Driver 1 For Windows 10 Select Settings Apps For Windows 8 1 Windows 7 Select Control Panel Programs and Features 2 Check if there is Canon XXX series MP Drivers or Canon XXX series Printer Driver 2 you want to install in list XXX is the model name 3 If you find MP Drivers Printer Driver for printer you want to install uninstall i...

Page 495: ... Printer Driver for your model on the download page of the Canon website After the download is completed overwrite and install the new version of the MP Drivers Printer Driver according to the specified installation procedure Note The network settings on the printer are not affected so the printer can be used on the network without redoing settings 495 ...

Page 496: ...Errors and Messages Four Digit Alphanumeric Code Is Displayed on LCD When Error Occurred Message Is Displayed 496 ...

Page 497: ...ayed on the printer s LCD or your computer screen Some errors may display a four digit alphanumeric code along with the error message The characters represent a support code error number For details on each support code see List of Support Codes for Printer Errors 497 ...

Page 498: ...displayed Take the appropriate action described in the message When a Support Code and a Message are displayed on the Computer Screen Windows When a Support Code and a Message are displayed on the Printer s LCD For details on how to resolve errors with Support Codes see List of Support Codes for Printer Errors For details on how to resolve errors without Support Codes see Message Is Displayed 498 ...

Page 499: ...r is different from the paper size set in Page size in Fax paper settings Press the printer s OK button to cancel the error Check Media type and Page size in Fax paper settings and then reload the paper accordingly Data error A power failure has occurred or the power cord has been unplugged when the faxes are stored in the printer s memory Press the printer s OK button to cancel the error The list...

Page 500: ...nected to both the printer and the computer When the USB cable is securely plugged in check the following If you are using a relay device such as a USB hub disconnect it connect the printer directly to the computer and retry the printing If printing starts normally there is a problem with the relay device Contact the vendor of the relay device There could also be a problem with the USB cable Repla...

Page 501: ...here other than printer status monitor check the following Could not spool successfully due to insufficient disk space Delete any unnecessary files to increase the amount of free space on the disk Could not spool successfully due to insufficient memory Close other applications to increase the available memory If you still cannot print restart your computer and retry the printing Printer driver cou...

Page 502: ... to 1ZZZ 1003 1200 1203 1250 1300 1303 1304 1309 1310 1401 1403 1430 1485 15A1 15A2 1682 1684 1686 1688 168A 1702 1703 1704 1705 1712 1713 1714 1715 1890 2000 to 2ZZZ 2110 2120 2700 2801 2802 2803 2900 2901 3000 to 3ZZZ 3402 3403 3404 3405 3406 3407 3412 3413 3434 3435 3436 3437 3438 3440 3441 3446 3447 4000 to 4ZZZ 4103 4104 495A 5000 to 5ZZZ 5011 5012 5040 5050 5100 5200 5205 5206 5B02 5B03 5B04...

Page 503: ...00 A000 to ZZZZ B20B Note For information on how to deal with paper jams see What to Do When Paper Is Jammed If the paper is not jammed the support code is not displayed and the paper is not fed normally see What to Do If Paper Is Not Fed Normally 503 ...

Page 504: ...sed open it and check if the jammed paper is visible in the paper output slot A Removing Jammed Paper through Paper Output Slot Check2 Is the jammed paper visible in the feed slot of the front tray C Raise the paper output tray B remove any paper other than the jammed paper on the front tray and then check if the jammed paper is visible in the feed slot of the front tray C Removing Jammed Paper th...

Page 505: ...per output cover and remove jammed paper inside the printer Removing Jammed Paper inside Printer 2 Press printer s OK button 2 The printer resumes printing Reprint the page you were printing if it was not printed properly due to the paper jam If you turned off the printer in step 1 all jobs in the print queue are canceled Redo the printing Note When reloading the paper make sure you are using suit...

Page 506: ...Slowly pull out the paper so as not to tear it Note If the paper cannot be pulled out or is torn open the printer s rear cover and remove jammed paper from the rear side Removing Jammed Paper from Rear Side 4 Load paper in front tray 4 Loading Plain Paper Loading Photo Paper Loading Envelopes 506 ...

Page 507: ...it leaves the printer 5 Open paper output tray 5 6 Pull paper output support and open output tray extension 6 7 Press printer s OK button 7 The printer resumes printing Reprint the page you were printing if it was not printed properly due to the paper jam If the measures above do not solve the problem a bit of paper may remain in the printer See Removing Jammed Paper inside Printer 507 ...

Page 508: ... received press the printer s Stop button to stop printing and then turn off the printer If you unplug the power cord all the faxes stored in the printer s memory are deleted 1 Turn off printer and unplug it 1 2 Retract output tray extension and paper output support 2 3 Open paper output cover 3 Important Do not touch the clear film A If you soil or scratch this part by touching it with paper or y...

Page 509: ...ight or left whichever makes it easier to remove the paper When moving the FINE cartridge holder hold the top of the FINE cartridge holder and slide it slowly to the far right or left 5 Hold jammed paper firmly with both hands 5 If the paper is rolled up pull it out and grasp the edges of the paper 6 Slowly pull out jammed paper so as not to tear it 6 509 ...

Page 510: ...and remove any remaining paper Any paper left under the FINE cartridge holder Any small bits of paper left in the printer Any paper left in the left and right empty spaces B in the printer 8 Close paper output tray 8 9 Plug printer back in and turn printer back on 9 10 Load paper 10 Loading Plain Paper Loading Photo Paper Loading Envelopes 510 ...

Page 511: ...ith photos or graphics A5 paper may curl and jam as it leaves the printer 11 Open paper output tray 11 12 Pull paper output support and open output tray extension 12 13 Redo printing 13 All jobs in the print queue are canceled Redo the printing If the measures above do not solve the problem see Removing Jammed Paper from Rear Side 511 ...

Page 512: ...y are deleted 1 Turn off printer and unplug it 1 2 Retract output tray extension and paper output support and close paper output tray front 2 cover and document tray 3 Open document cover and stand printer with right side of printer facing down 3 Important Stand the printer on a wide and flat surface such as a desk Hold the printer firmly with both hands and be careful not to hit it against hard o...

Page 513: ...mly and pull it out slowly 5 When you pull the jammed paper support the printer with your hand so that it does not fall over Note If the paper is rolled up pull it out and grasp the edges of the paper 6 Close rear cover 6 513 ...

Page 514: ...its original orientation 7 8 Plug printer back in and turn printer back on 8 9 Load paper 9 Loading Plain Paper Loading Photo Paper Loading Envelopes Note Make sure you are using suitable paper and loading it correctly 514 ...

Page 515: ...jam as it leaves the printer 10 Open paper output tray 10 11 Pull paper output support and open output tray extension 11 12 Redo printing 12 All jobs in the print queue are canceled Redo the printing If the measures above do not solve the problem contact your nearest Canon service center to request a repair 515 ...

Page 516: ...oading Envelopes Insert the paper until the leading edge of the paper touches the far end of the front tray and you hear a beep sound Align the paper guides of the front tray with both edges of the paper After carrying out the above measures open the paper output tray pull out the paper output support and open the output tray extension Then follow the message displayed on the printer s LCD Note To...

Page 517: ...1200 Cause Paper output cover is open What to Do Close the paper output cover and wait for a while Do not forget to close it such as after replacing FINE cartridges 517 ...

Page 518: ...er output cover Press the printer s OK button to resolve the error The printer ejects one blank sheet of paper and resumes printing from the next paper The printer will not reprint the page that was printed when the paper output cover is opened Retry printing Important Do not open or close the paper output cover during printing as this can damage the printer 518 ...

Page 519: ...1250 Cause Paper output tray is closed What to Do Open the paper output tray pull out the paper output support and open the output tray extension The printer resumes printing 519 ...

Page 520: ... If the error is not resolved the FINE cartridge may be damaged Contact your nearest Canon service center to request a repair Important If you unplug the power cord all the faxes stored in the printer s memory are deleted Note To cancel printing press the printer s Stop button 520 ...

Page 521: ...not resolved the FINE cartridge may be damaged Replace the FINE cartridge with a new one Replacing a FINE Cartridge If this still does not solve the problem contact your nearest Canon service center to request a repair Important If you unplug the power cord all the faxes stored in the printer s memory are deleted 521 ...

Page 522: ...rtridge is not installed What to Do Printing cannot be executed because the ink cartridge is not compatible with this printer Install the appropriate ink cartridge If you want to cancel printing press the printer s Stop button 522 ...

Page 523: ...e the FINE cartridge Replacing a FINE Cartridge If the error is not resolved the printer may be damaged Contact your nearest Canon service center to request a repair Important If you unplug the power cord all the faxes stored in the printer s memory are deleted 523 ...

Page 524: ...f you want to continue printing without this function press the printer s Stop button for at least 5 seconds Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities Please be advised that Canon shall not be liable for any malfunction or trouble caused by using a non genuine Canon ink cartridge or by using non genuine Canon ink 524 ...

Page 525: ...ter s Stop button for at least 5 seconds with the ink cartridge installed Then printing can continue under the ink out condition The function for detecting the remaining ink level will be disabled Replace the empty ink cartridge immediately after the printing The resulting print quality is not satisfactory if printing is continued under the ink out condition 525 ...

Page 526: ...Do Retract the output tray extension and the paper output support open the paper output cover and then remove the FINE cartridges Make sure the FINE cartridges are compatible with this printer and install the appropriate FINE cartridges properly Replacing a FINE Cartridge Push up the ink cartridge lock lever until it clicks Close the paper output cover 526 ...

Page 527: ...he paper output support open the paper output cover and then make sure that shipping tape and protective material have been removed from the FINE cartridge holder If the shipping tape or protective material is still there remove it and close the paper output cover In the case of the first printer setup click here select your printer name on the page and follow the instructions 527 ...

Page 528: ...rmation on the printer refer to the following Paper Settings If the paper settings specified when printing differ from the paper information for the front tray registered on the printer the following message is displayed on the printer s LCD Paper settings specified on the printer driver when printing Paper size A5 Media type Plain paper Paper information for the front tray registered on the print...

Page 529: ... and the paper information registered on the printer refer to the following Paper Settings on the Printer Driver and the Printer Media Type Windows Paper Settings on the Printer Driver and the Printer Paper Size Windows Cancel Cancels printing copying Select this option when you want to change the paper settings specified when printing copying Change the paper settings and try printing copying aga...

Page 530: ...nd orientation on the platen Make sure the platen and the print head alignment sheet are not dirty Load A4 or Letter size plain paper in the front tray Check the print head condition by printing the nozzle check pattern After carrying out the above actions perform automatic print head alignment again If the error is still not resolved press the printer s OK button to cancel the error and perform m...

Page 531: ...d print head alignment sheet on platen 1 Place the printed side down and align the mark in the upper left corner of the sheet with the alignment mark 2 Slowly close the document cover and press printer s Color button or Black button 2 The printer starts scanning the print head alignment sheet and automatically adjusts the print head position 531 ...

Page 532: ...4103 Cause Cannot perform printing with current print settings What to Do Press the printer s Stop button to cancel printing Change the print settings specified when printing and retry printing 532 ...

Page 533: ...E cartridge holder motion is not impeded by stabilizer jammed paper etc Remove any impediment Important When clearing an impediment to FINE cartridge holder motion be careful not to touch the clear film A If you soil or scratch this part by touching it with paper or your hand it could damage the printer Turn the printer back on If this does not solve the problem contact your nearest Canon service ...

Page 534: ...Important If you unplug the power cord all the faxes stored in the printer s memory are deleted 534 ...

Page 535: ...nd unplug it After a while plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important If you unplug the power cord all the faxes stored in the printer s memory are deleted 535 ...

Page 536: ... your nearest Canon service center to request a repair Important If you unplug the power cord all the faxes stored in the printer s memory are deleted Note In the case of warnings or errors caused by remaining ink levels the printer cannot print or scan 536 ...

Page 537: ... to Do When Paper Is Jammed Turn off printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important If you unplug the power cord all the faxes stored in the printer s memory are deleted 537 ...

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