Troubleshooting
68
note
POWER lamp flashes alternately green and orange
An error that requires contacting a Canon service representative may have occurred.
Disconnect the cable from the printer, and then turn the printer off and unplug the printer from
the power supply. After waiting 10 minutes, plug the power cord back in and turn on the
printer. If the problem remains, contact a Canon service representative.
Paper Does Not Feed Properly
Possible Cause
Try This
Inappropriate paper type
used
Check to see if the paper you are printing on is too thin or curled.
See “Print Media to Avoid” on page 18.
Paper feed roller is dirty Follow the steps described below to clean the paper feed rollers.
If post cards do not feed properly, even after correcting any paper
curl, clean the paper feed roller.
1. Ensure that the printer is turned on.
2. Load a few sheet of Canon 4"×6"/101.6×152.4 mm paper with
print side facing down.
3. Hold the
RESUME/CANCEL
button down and release after the
POWER
lamp flashes three times, then feed all of the paper.
After feeding all of the paper, the printer operates for few minutes
and stops.
If the situation is not improved, repeat the same operation for a
few times.
Paper Jams
(1)Slowly pull the paper out from the back of the printer or, from
the front of the printer.
• If the paper does not come out from the front of the printer or
the back of the printer, or the paper tears and some of it is left
in the printer, turn the printer off, then open the cover and
remove the piece of paper. Do not touch internal parts in the
printer.
• If you cannot extract the paper, turn the printer off, and then
turn it back on.
The remaining paper will be ejected automatically.
(2)Close the cover and reload the paper into the paper support,
then press the
RESUME/CANCEL
button on the printer.
• If you have turned on the power again, redo the printing.
• If you cannot reach or remove the torn paper, do not attempt
to disassemble the printer yourself. Contact a Canon service
representative.
