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23

Troubleshooting

Common Problems and Solutions

This section provides recommended solutions to common problems.
If you have a problem that is not solved by the following, contact your 
local authorized Canon dealer.

Problem 1

The scanner will not turn on.

Solutions

(1) Confirm that the power switch is set correctly.
(2) Confirm that the AC adapter is plugged firmly into a 

power outlet.

(3) When the power switch is in the AUTO position, the 

scanner only turns on when the computer is on.

Problem 2

The scanner is not recognized.

Solutions

(1) Confirm that the scanner is properly connected to 

the computer with a USB cable.

(2) Confirm that the scanner is turned on. See the 

previous problem (1) if the scanner does not turn on.

(3) The computer’s USB interface may not support the 

scanner. The scanner cannot be guaranteed to work 
with all USB interfaces.

(4) Confirm that the supplied USB cable is used to 

connect the scanner to the computer. The scanner 
cannot be guaranteed to work with all available USB 
cables.

(5) If the scanner is connected to the computer via a 

USB hub, try removing the hub and connecting 
directly to the computer.

Problem 3

Documents feed askew (scanned images are 
slanted).

Solutions

(1) Align the document guides to fit the documents as 

closely as possible, and load the documents so that 
they feed straightly.

(2) Enable the [Deskew] scanner driver setting.
(3) If many pages have been scanned since roller 

cleaning, clean the rollers. If documents still feed 
askew, roller replacement or other maintenance 
may be needed. See “Replacing Consumables” on 
p. 26 f
or roller replacement procedures.

Problem 4

Both sides are not scanned even when the Duplex 
scanner driver setting is enabled.

Solutions

Before executing a CaptureOnTouch job, ensure that 
the registered job settings are appropriate for the 
intended scanning. If [Simplex] is selected on the 
[Scanner Setting] tab of the [Job Register] dialog box, 
scanning will always be single-sided (simplex). To 
perform duplex scanning, either change the job setting 
or create another job for duplex scanning.

Problem 5

If white lines or streaks appear in scanned images.

Solutions

Clean both sides of the scanner glass, and the rollers 
(both rubber and metal). If a sticky substance such as 
glue or correction fluid is found, carefully wipe with just 
enough pressure to clean the area where the lines 
appear. If the problem cannot be solved by cleaning, the 
internal glass may be scratched. Contact your local 
authorized Canon dealer.

Problem 6

Pages are missing.

Solutions

When the scanner driver’s [Scanning Side] setting is 
[Skip Blank Page], documents with very little black may 
be unintentionally skipped.  Select another scan mode 
setting such as [Simplex] or [Duplex], or decrease the 
[Ratio of black pixels]. If pages are skipped due to the 
document double feeding, see “Problem 7 Documents 
jam (or double-feed)”.

Problem 7

Documents jam (or double-feed).

Solutions

(1) Confirm that the roller is installed in the scanner 

according to the Setup Guide page insert. The roller 
is not installed in the scanner when shipped, and 
proper feeding is not possible until it is installed. If 
the roller has been installed correctly, clean it if 
necessary.

(2) Proper scanning may not be possible when 

document pages stick together due to static 
electricity. Fan the documents before you load them.

(3) Set the feed selection lever to   (Bypass), and 

manually feed the scanner one page at a time.

Summary of Contents for DR-2510M - imageFORMULA - Document Scanner

Page 1: ... Please read this manual before operating this scanner After you finish reading this manual store it in a safe place for future reference Reference Guide Mac OS X ...

Page 2: ... from the date you purchased the same as evidenced by a receipt or otherwise The limited warranty does not apply if the failure of the diskette resulted from accident abuse or misapplication of the SOFTWARE and shall not extend to anyone other than the original user of the SOFTWARE CANON CANON S AFFILIATE THEIR DISTRIBUTOR OR DEALER DISCLAIMS ALL IMPLIED WARRANTIES INCLUDING ANY WARRANTY OF MERCHA...

Page 3: ...to close it It is properly closed when you hear a click Document guides Roller cover Roller fixing lever DR 2010M DR 2510M Feed Roller USB Cable Type A Type B Length 1 8 m AC Adapter Power Cord Connected length 2 6 m Reference Guide this document Setup Disc Third Party Software The following software is included on the supplied Setup disc Presto BizCard Business card management software from NewSo...

Page 4: ...fore installing the software Close all other applications before installing the software When using CaptureOnTouch with a Windows driver refer to the Reference Guide Windows and User Manual that are stored on the Setup disc as PDF files Power switch Connectors Power switch Turning the Scanner ON Set the scanner s power switch to I ON or AUTO ON The scanner is always turned ON AUTO The scanner turn...

Page 5: ... INC All rights reserved No part of this publication may be reproduced or transmitted in any form or by any means electronic or mechanical including photocopying and recording or by any information storage or retrieval system without the prior written permission of CANON ELECTRONICS INC Disclaimers The information in this document is subject to change without notice CANON ELECTRONICS INC MAKES NO ...

Page 6: ...e to property if not performed correctly To use the machine safely always pay attention to these cautions IMPORTANT Indicates operational requirements and restrictions Be sure to read these items carefully to operate the machine correctly and avoid damage to the machine Hint Indicates a clarification of an operation or contains additional explanations for a procedure Reading these notes is highly ...

Page 7: ...re recommended for optimal scanning quality Room temperature 10 C to 32 5 C 50 F to 90 5 F Humidity 20 to 80 RH Avoid installing the scanner near equipment that generates a magnetic field e g speakers televisions or radios AC Adapter Connect only to a power outlet of the rated voltage and power supply frequency 120 V 60 Hz or 220 240 V 50 60 Hz depending on your region Do not connect other electri...

Page 8: ...h OFF and disconnect the power plug from the power outlet Then contact your local authorized Canon dealer or service representative for further information Do not drop the scanner or subject it to impact or strong shock Should the scanner ever become damaged immediately turn the power switch OFF and disconnect the power plug from the power outlet Then contact your local authorized Canon dealer or ...

Page 9: ...sing it This may result in personal injury Be extra careful of neckties and long hair If anything becomes caught in the scanner immediately disconnect the power cord to stop the scanner Be careful when loading paper into the scanner and when removing jammed paper It is possible to cut your hand on the edge of a sheet of paper Disposal When disposing of this scanner be sure to follow all local ordi...

Page 10: ...ges of the image when storing the image even when storing a document of irregular size Auto Color Detection The scanner detects whether the scanned document is in color or black and white and saves the image accordingly Folio Scan You can scan folded documents The scanner will scan both sides and combine the scanned images into a single image Deskew The scanner straightens scanned images when it d...

Page 11: ...s scanning to be automatically started when a document placed in the feeder is detected Sleep Mode The scanner is designed to save energy by entering the sleep mode when it is not scanning documents Hint Some functions may not be available depending on the software you are using ...

Page 12: ...tray Document Eject Tray Open this tray when you want to stack output documents Document Guides Adjust these guides to fit the width of the document Document Feeder Place the document to scan here Power Switch This switch is used to turn the scanner ON and OFF If you set the switch to AUTO the scanner is linked to be automatically turned ON OFF in accordance with the power of the computer Power Co...

Page 13: ... transfer the dirt to subsequent documents Always clean the internal parts of the scanner after scanning such documents When scanning a two sided document that is printed on thin paper the image on the opposite side of each page may show through In this case adjust the scanning intensity in the application software before scanning the document It is recommended that thin documents are fed one shee...

Page 14: ...paration Multi page documents will be fed one page at a time 3 Place the document Insert the document into the feeder with the reverse side facing you and the top of the document facing down Shift the pages of a document stack slightly so that the leading edge of the first page enters the scanner first Slide the document guides to match the sides of inserted document IMPORTANT Do not stack documen...

Page 15: ...then resume scanning the remaining document pages After you finish scanning close the document feed tray and the document eject tray to prevent damage to the scanner while it is not being used Placing Documents in Bypass Mode When placing documents one sheet at a time or when placing documents consisting of multiple pages that are attached e g invoices set the feed selection lever to Bypass Docume...

Page 16: ... allows you to scan using easy to follow on screen instructions For details on operation see page 13 Scanner Driver When you install the supplied software using the Setup disc the scanner driver is installed with CaptureOnTouch The driver can be opened from TWAIN compatible applications e g the Mac OS X standard application Image Capture for use in scanning operations For details on the scanner dr...

Page 17: ... and then select a job that matches your intended purpose to begin scanning This is useful for repeating specific scanning operations multiple times Scanning with the Job Buttons Scan First and Select Scan Job are pre assigned to the three job buttons on the scanner and you can start scanning by pressing one of these buttons after loading your document Save to folder Save to a specified folder Pri...

Page 18: ...f the menu bar and click Exit in the menu The application no longer resides on the system and the menu icon disappears Hint If you end CaptureOnTouch scanning cannot be started by pressing a job button See p 18 and p 22 In such a case start CaptureOnTouch again Restarting CaptureOnTouch Press any job button on the scanner to restart CaptureOnTouch CaptureOnTouch starts and the main screen appears ...

Page 19: ... on scanner setting items refer to the Help When you are finished configuring click the OK button to close the Scanner setting dialog box 4 Click the Start button The document is scanned While scanning is in progress the number of pages scanned is displayed in addition to the scanner settings When scanning is finished the Output method screen appears in the main window Scan document Select output ...

Page 20: ...the output method and you click Open storage folder the folder in which the scanned image files are stored will open Continuous Scanning When you want to scan multiple documents as a single scanned image or when you want to scan a multi page document in sections select the Enable continuous scanning check box in the main screen You can do this in Scan First and Select Scan Job In such cases a conf...

Page 21: ...ave scanned images to a specified folder When this method is selected you must configure settings for the image file to be saved Print scanned images to a specified printer When this method is selected you must specify the printer to which images will be printed Attach to E mail Send to application Start an e mail application and attach scanned images to a new e mail When this method is selected y...

Page 22: ... resolution Scanning Side Specify whether to scan only one side of a document or both sides If you select Skip blank page and a blank page is detected within the document while scanning the blank page is skipped Deskew When a document is scanned at an angle the slant is detected and straightened in the scanned image Text orientation recognition The orientation of text in scanned images is detected...

Page 23: ... a registered job and click Job list edit the Job editing dialog box appears allowing you to edit the settings of the selected job 3 Configure the job settings a Select an Unconfigured job number from the job list If you select a job that is already registered the title bar display changes to Job editing b Enter the job name c Specify the output method d Configure the job settings Job settings are...

Page 24: ...gnment tab Configure settings to assign the job to a job button on the scanner If Assign scanner button 1 to Scan First is selected in the main screen assignment to job button 1 is not available 4 Click the OK button The job is registered according to the configured settings and appears in the job list To confirm the settings of a registered job or to change the settings click the Job list edit bu...

Page 25: ... number of pages scanned is displayed in addition to the scanner settings When all the pages of the document are scanned the scanned images are output according to the registered job settings and the completion screen appears Hint Click Return to main screen to return to the main screen of Select Scan Job If Save to folder is selected for the output method and you click Open storage folder the fol...

Page 26: ...aptureOnTouch closes automatically 5 seconds after output processing is finished Note on Pre Assigned Jobs The pre assigned job Color JPEG iPhoto assigned to job button 3 under default settings allows you to open scanned images of documents with iPhoto and organize them as if they were photos If iPhoto is not installed on your computer an error message appears after the document is scanned However...

Page 27: ...blem 4 Both sides are not scanned even when the Duplex scanner driver setting is enabled Solutions Before executing a CaptureOnTouch job ensure that the registered job settings are appropriate for the intended scanning If Simplex is selected on the Scanner Setting tab of the Job Register dialog box scanning will always be single sided simplex To perform duplex scanning either change the job settin...

Page 28: ...e scanning Mode to either Color or 256 level Gray Problem 9 Each scanned image of a multi page document is saved as a separate document Solutions With CaptureOnTouch you can scan multiple pages into one image file when TIFF or PDF file format is selected To do this select File type click the Detail Settings button and select Save all pages as one file in the displayed dialog box Problem 10 Documen...

Page 29: ...inside the scanner 4 Close the front unit by gently pushing it up on both sides until clicks into place Make sure that the front unit is completely closed by pushing until you hear a click After removing the jammed paper check to see if the last page was scanned correctly and then continue scanning Hint If a paper jam occurs when Rapid recovery system is enabled in the scanner driver settings the ...

Page 30: ...ng roller replacement When this message appears obtain a replacement roller kit and replace the consumables with those supplied in the kit the two roller assemblies and the document pressure guide When replacing the rollers reset the Roller Count in the scanner Opening and Closing the Front Unit 1 To open the front unit squeeze the OPEN levers together and lift it up and forward Hint Replaceable c...

Page 31: ...er and install a new one At this time ensure that the notched end mates with the shaft in the scanner 4 Slide the roller fixing lever to the right so that it fits into the hole at the left side of the roller and press the lever down to secure the feed roller shaft 5 Close the roller cover firmly until the latch clicks Replacing the Retard Roller and Document Holding Guide 1 Open the roller cover ...

Page 32: ...e shaft in the Front Unit 4 Slide the roller fixing lever to the left so that it fits into the hole at the left side of the retard roller and press the lever down to secure the roller shaft 5 Pull the document holding guide down and forward 6 Clip the four mounting hooks on the new document holding guide up through the roller cover and slide the guide toward the back 7 Close the roller cover firml...

Page 33: ...n the Devices menu 3 Select the scanner you want to use and select the Use TWAIN software check box 4 Click OK 5 Click DR 2510M TWAIN in the Devices menu 6 Click Scan The settings screen for the scanner driver appears 7 Click the information button The Scanner Information dialog box appears 8 Click Maintenance The Maintenance dialog box appears 9 Click Reset 10 Click to close the dialog box ...

Page 34: ...300 x 300dpi 400 x 400dpi 600 x 600dpi Scanning Speed Conditions Core 2 Duo 2 4 GHz CPU 1 GB memory LTR A4 document size Black and White Simplex 200 x 200 dpi 25 pages min DR 2510M 20 pages min DR 2010M 300 x 300 dpi 25 pages min DR 2510M 20 pages min DR 2010M Duplex 200 x 200 dpi 50 images min DR 2510M 40 images min DR 2010M 300 x 300 dpi 50 images min DR 2510M 40 images min DR 2010M Grayscale Si...

Page 35: ...use harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment OFF and ON the user is encouraged to try to correct the interference by one or more of the following measures Reorient or reloc...

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