How to solve problems with jobs
Procedure
1.
When there is a problem with a job, the color of the green job queue bar in WebTools Express
turns red.
The system monitor section of WebTools Express displays the message: [User intervention
required].
The job that has the problem remains in the queue as an active job, displayed in bold fonts.
2.
On the user panel detailed information about the problem is displayed. You can use this
information to solve the problem.
NOTE
If a media jam occurs often, you can perform the following checks:
- Is the media loaded correctly?
- Did you use the correct media? For more information, see
- Did you remove all the pieces of media from the paper path?
NOTE
If an error occurs that you cannot solve, please remember the error code displayed on
the user panel and contact the helpdesk for assistance.
How to solve problems with jobs
326
Chapter 8 - Solve problems
Summary of Contents for ColorWave 3800
Page 1: ...ColorWave 3800 Operation guide 2020 Canon Production Printing...
Page 9: ...Chapter 1 Introduction...
Page 16: ...Available documentation 16 Chapter 1 Introduction...
Page 17: ...Chapter 2 Get to know the printing system...
Page 52: ...The cloud 52 Chapter 2 Get to know the printing system...
Page 53: ...Chapter 3 Define your workflow with WebTools Express...
Page 195: ...Chapter 4 Use the printing system...
Page 273: ...Chapter 5 Maintain the printing system...
Page 311: ...Chapter 6 License management...
Page 317: ...Chapter 7 Account management...
Page 325: ...Chapter 8 Solve problems...
Page 340: ...Print a test print 340 Chapter 8 Solve problems...
Page 341: ...Chapter 9 Support...
Page 348: ...Downloads and support for your product 348 Chapter 9 Support...
Page 357: ......