Canon Color Bubble Jet BJC-8200 Service Manual Download Page 55

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1. TROUBLESHOOTING BY DISPLAYED ERRORS

1.1 Initial Flowchart

4-1

BJC-8200

Part 4: TROUBLESHOOTING

OUBLE

SHOO

TING

To next

page

Indicator flashes

1 beep

Power on

DRAM check

ROM check

AC power is fed to printer.

Read EEPROM

Error check

ROM Error

RAM Error

Other Hardware Error

EEPROM Error

Power on by pressing

POWER button.

Plug in AC cord

Yes

OK?

• 10 beeps; Indicator blinks in orange 12 times,

repeatedly (

See Page 4-5

)

• 10 beeps; Indicator blinks in orange 9 times,

repeatedly (

See Page 4-5

)

• 10 beeps; Indicator blinks in orange 11 times,

repeatedly (

See Page 4-5

)

• 10 beeps; Indicator blinks in orange 10 times,

repeatedly (

See Page 4-5

)

Summary of Contents for Color Bubble Jet BJC-8200

Page 2: ...1199 SE 0 28 0...

Page 3: ......

Page 4: ...nd company names appearing in this manual are the registered trademarks or trademarks of the individual companies Copyright This manual is copyrighted and all rights reserved Under the copyright laws...

Page 5: ...ON This part explains how to operate the unit properly and how to use the service mode Part 4 TROUBLESHOOTING This part explains how to resolve problems of the unit and contains information on how to...

Page 6: ...ist of Tools 2 3 2 2 Operation Precautions 2 3 2 2 1 Ink paths 2 4 2 2 2 Ink mist 2 4 2 2 3 Precautions for damage due to static electricity 2 5 2 2 4 Precautions for transporting the printer 2 5 2 2...

Page 7: ...BLESHOOTING BY DISPLAYED ERRORS 4 1 1 1 Initial Flowchart 4 4 1 2 Error List Indicator Beeper Error Code 4 5 1 3 Troubleshooting by Errors 4 14 2 TROUBLESHOOTING BY SYMPTOMS 4 14 2 1 Troubleshooting b...

Page 8: ...Figure 3 5 Service Test Print Sample 3 10 Figure 3 6 EEPROM Information Print Sample 3 11 Figure 3 7 A Guide to Determine the Amount of Waste Ink Absorbed Sample 3 13 Figure 3 8 Head Position Adjustm...

Page 9: ...IV TABLE INDEX Page Part 3 OPERATION 3 2 TABLE 3 1 ERROR DISPLAY Part 4 TROUBLESHOOTING 4 4 TABLE 4 1 ERROR DISPLAY Part 5 APPENDIX 5 3 TABLE 5 1 AMOUNTS OF INK USED DURING CLEANING GUIDE V...

Page 10: ...VI This page intentionally left blank...

Page 11: ...3 2 1 Main Unit Specifications 1 4 2 2 Paper Specifications 1 4 2 3 BJ Cartridge 1 6 2 4 Interface Specifications 1 7 2 5 Printer Driver 1 7 2 6 Scanner Cartridge IS 52 Optional 1 8 3 NAMES OF PARTS A...

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Page 13: ...prove this printer a highly value added product This printer is intended to increase the market share where photo realistic output is demanded targeting users who need excellent photographic quality p...

Page 14: ...rd equipment 4 Individually replaceable ink tanks for each color for reduced running costs 5 Ink low detection using both optical and dot counting systems and translucent ink tanks allow visual checki...

Page 15: ...s Paper detection Yes Waste ink full Yes Paper width detection No Acoustic noise during Approx 37 dB A For 8 pass printing with a sheet feeder operation full of paper Sound pressure level compliant wi...

Page 16: ...heet Up Thick paper Measurement A4 LTR Manual feed Down 91 500 g m2 only Always use GP 301 PR 101 with the cleaning plate underneath it Always use OHP film with a sheet of plain paper beneath it Alway...

Page 17: ...0 0mm 3 0mm 5 0mm 6 4mm 6 4mm 3 4mm 3 4mm 28 0mm 20 0mm 1 2 3 4 5 6 3 0mm 5 0mm 3 0mm 5 0mm 6 4mm 28 0mm 20 0mm 28 0mm A4 A5 B5 Size Letter LTR Legal LGL Size Envelope Banner Paper For 6 page printing...

Page 18: ...ONNECTOR POSITIONS AND PIN ASSIGNMENT Page 5 6 for details 2 4 2 Serial USB interface 1 Interface type USB Interface Universal Serial Bus USB Specification Release 1 0 2 Data transfer Control transfer...

Page 19: ...rtridge replacement type color scanner Light source 3 LED s for RGB Resolution 600x600 300x300 200x200 150x150 and 75x75 dpi Paper width 208 2mm Scannable band width Up to 10 8mm Paper thickness Up to...

Page 20: ...eration Panel Indicator Not lit when powered off When lit in green the printer is ready to print When lit or blinking in orange an error has occurred and the printer cannot print RESUME Button After c...

Page 21: ...2 2 2 1 List of Tools 2 3 2 2 Operation Precautions 2 6 2 3 Precautions for Disassembling and Reassembling the Printer 2 8 2 4 Grease Application 2 9 2 5 Adjustment Setting Procedures 2 12 3 OPERATION...

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Page 23: ...e personnel None Level Consumable User BJ cartridge Ink tanks not included Ink tank Black Ink tank Cyan Ink tank Magenta Ink tank Yellow Ink tank Photo cyan Ink tank Photo magenta Service personnel No...

Page 24: ...Long nose pliers For removing and replacing springs Tweezers For removing and installing flexible cables Flat brush For applying grease one per grease type Multimeter For troubleshooting Special tools...

Page 25: ...in 56 81 5 isopropyl alcohol 67 63 0 ethylene glycol 107 21 1 and di ethylene glycol 111 46 6 respectively Yellow ink contains glycerin 56 81 5 and isopropyl alcohol 67 63 0 Be careful not to get the...

Page 26: ...during servicing Also be careful not to smudge the pick roller when removing the upper cover 2 2 3 Precautions for damage due to static electricity Static electricity can be generated by clothing rubb...

Page 27: ...nter is being transported 2 2 5 Precautions on spur tip deformation Take care not to bend the tips of the spurs The tips of the spurs make contact with printed paper and are contaminated with ink but...

Page 28: ...s unlocked automatically If the printer cannot be powered on normally it will be necessary to manually unlock the carriage This can be done by turning the gear of the purge unit in the direction of th...

Page 29: ...loosen the fixing screws 2 3 4 Feed gear Be careful not to touch the gears in the paper feed unit especially the feed roller gear during disassembling or reassembly Although covered even slight damage...

Page 30: ...Molykote PG 641 Cam Sliding Surface Approx 24 mg Molykote PG 641 Grease Pad Approx 35 mg EU 1 Eject Roller Gear Teeth apply to all teeth evenly Approx 60 mg Molykote PG 641 LF Gear Teeth apply to all...

Page 31: ...rber is replaced When pick up roller becomes Clean pick up roller 3 min Cleaning plate contaminated 2 5 2 Cleaning the pick up roller If surface processed paper or High Resolution Paper HR 101 is used...

Page 32: ...procedures refer to Part 3 2 1 Service Mode Operations Page 3 8 Set at least one sheet of A4 high resolution paper into the ASF and carry out the print head position adjustment from the printer drive...

Page 33: ...full warning or error reset the waste ink counter Previous EEPROM data cannot be checked from the Service Mode once the EEPROM has been reset Always perform the check before resetting the EEPROM All...

Page 34: ...ither the logic board or the waste ink absorber in addition to 1 it is necessary to confirm the following points When the Check items Logic board is replaced On the service factory test print confirm...

Page 35: ...WER button to turn off the printer After the printer moves the carriage to the home position for cleaning and locks the carriage in place the indicator will go out 3 Disconnect the interface cable s 4...

Page 36: ...Part 2 MAINTENANCE BJC 8200 2 14 This page intentionally left blank...

Page 37: ...5 1 4 Function Settings 3 6 1 5 Off line Operation 3 8 2 SERVICE MODE 3 8 2 1 Service Mode Operations 3 9 2 2 Service Test Print 3 10 2 3 Printing EEPROM Information 3 11 2 4 Resetting the EEPROM 3 1...

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Page 39: ...s printer displays errors using the indicator and beeper If an error occurs the printer displays an error code in the status monitor to show the error status 3 1 BJC 8200 Part 3 OPERATION OPERATION PO...

Page 40: ...range in 4 times 10 times 5C00 Page 4 7 ASF sensor error Blinks in Orange 5 times 10 times 5700 Page 4 8 Temperature sensor error Blinks in Orange 6 times 10 times 5400 Page 4 5 Waste ink full error B...

Page 41: ...rectly 10 ASF sensor error ASF sensor cannot detect the pick up roller flag correctly 11 Temperature sensor error The temperature inside the printer increases abnormally when the scanner cartridge is...

Page 42: ...s and show recommended recovery methods 3 Indicate ink out warnings by icon and name 4 Abort the current print job 1 3 2 Items displayed on the BJ status monitor 1 Printer designation 2 Document name...

Page 43: ...can set execute the following items 1 Cleaning 2 Head refreshing long cleaning 3 Clean the pick up roller 4 Print the nozzle check pattern 5 Adjust the head position 6 Power off the printer 7 Launch t...

Page 44: ...rinting the nozzle check pattern again The cleaning operation cannot be performed when the scanner cartridge is installed 1 5 2 Nozzle check pattern printing With the printer powered on hold down the...

Page 45: ...the scanner cartridge 2 Replacing the ink tank You can replace the ink tanks without having to raise the cartridge lock lever Since there are 6 separate ink tanks one for each color you can separately...

Page 46: ...r Functions 0 Lights in green Power off the printer 1 Lights in orange Service test print 2 Lights in green EEPROM information print 3 Lights in orange EEPROM reset all data cleared except USB serial...

Page 47: ...A xxxx B xxxx C xxxx D xxxx USB xxxxxx Model name Control ROM version Total waste ink absorbed absorption ratio of the waste ink absorber Total sheets passed while BJ cartridge was used Total sheets p...

Page 48: ...k dot counts for each color Left 0 if ink remains in tank and 1 if not left Center Dot counts indicating ink level in tank when left most value is 0 Header Error records Times of wiping Head position...

Page 49: ...be set to check how much ink has been absorbed by the absorber as a percentage Use Figure 3 7 as a guide to determine the percentage Note however that it depends on how the printer has actually been u...

Page 50: ...ting a service test print or EEPROM information print Use High Resolution Paper HR 101 or Glossy Photo Paper GP 301 which provide higher quality printing Adjust the head position in the following proc...

Page 51: ...on status 4 Insert a sheet of plain paper into the printer with the cleaning plate set The paper should be inserted all the way until the front edge of the paper contacts the inside of the printer 5 P...

Page 52: ...Part 3 OPERATION BJC 8200 3 14 This page intentionally left blank...

Page 53: ...G BY DISPLAYED ERRORS 4 1 1 1 Initial Flowchart 4 4 1 2 Error List Indicator Beeper Error Code 4 5 1 3 Troubleshooting by Errors 4 14 2 TROUBLESHOOTING BY SYMPTOMS 4 14 2 1 Troubleshooting by Symptoms...

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Page 55: ...ad EEPROM Error check ROM Error RAM Error Other Hardware Error EEPROM Error Power on by pressing POWER button Plug in AC cord Yes No OK 10 beeps Indicator blinks in orange 12 times repeatedly See Page...

Page 56: ...ze pick up roller operation Yes No OK ASF Sensor Error Check waste ink counter Yes No Is BJ cartridge installed Yes Waste Ink Full Error No To next page 10 beeps Indicator blinks in orange 4 times rep...

Page 57: ...rriage initialization Cleaning operation Is BJ cartridge installed Yes Check carriage operation Yes Correct No paper Paper found Check paper Eject paper Paper Jam Error Is paper inside printer Check p...

Page 58: ...10 times 5100 Page 4 6 Purge error Blinks in Orange 4 times 10 times 5C00 Page 4 7 ASF sensor error Blinks in Orange 5 times 10 times 5700 Page 4 8 Temperature sensor error Blinks in Orange 6 times 10...

Page 59: ...CPU Measure Replace EEPROM CPU and logic board Cause Internal processing on logic board is not performed correctly Suspected parts EEPROM CPU Measure Replace CPU ASIC and logic board Error indications...

Page 60: ...ove the carriage by hand and check for smoothness and unusual noise Che any creasing on the carriage ribbon cable Check if encoder film carriage motor connector and carriage ribbon cable ar attached c...

Page 61: ...e the drive gear by hand in the direction as shown in the figure to the right to check that it rotates smoothly Replace logic board OK No Yes 1 Replace AC adapter Purge Unit END Replace purge unit Rep...

Page 62: ...ensor flag broken or missing Remove ASF unit from main unit and rotate the drive gear by hand to see if pick up roller and other parts operate smoothly Position the pick up roller sensor flag so that...

Page 63: ...amount of ink absorbed exceeding 75 No Yes Replace waste ink absorber 1 Set the waste amount into EEPROM again Reset the EEPROM waste ink counter See Page 3 8 Check how much ink is absorbed in waste i...

Page 64: ...10 Yes No Is error indicated BJ cartridge head unit may have overheated Turn power on Leave printer for several minutes with power off Visually check ink tank Yes No Is there ink Check if printing is...

Page 65: ...ng See Part 3 2 SERVICE MODE Page 3 8 Switch on with the cover open No Yes No OK Check auto sheet feeder unit Paper feed check Check if the pick up roller rotates and the ASF feeds paper normally Yes...

Page 66: ...OM logic board Measure Part 4 TROUBLESHOOTING BJC 8200 4 12 Visually check if ink tanks are installed securely Yes No OK Visually check ink tanks Yes No Empty Are ink tanks empty Replace EEPROM Reinst...

Page 67: ...d for scanning the scanner cartridge is installed mis installed error occurs Check if the cartridge is locked securely with the lever Check the carriage ribbon cable for folds or other damage Check if...

Page 68: ...h on the printer Pressing the POWER button does not start initialization Cause Defective AC adapter logic board or DC cable Part 4 TROUBLESHOOTING BJC 8200 4 14 Check if AC adapter outputs 5 Vdc Yes N...

Page 69: ...tion Print the nozzle check pattern Do print problems appear Yes No Do problems still occur END END Repeat these steps up to 5 times Yes No OK Visually check BJ cartridge Is the orange cap attached to...

Page 70: ...iage board is faulty Measure Part 4 TROUBLESHOOTING BJC 8200 4 16 No Cleaning operation Perform these steps up to 5 times Print the nozzle check pattern Reinstall the BJ cartridge Yes Do print problem...

Page 71: ...cables connected to carriage board and logic board correctly Carriage contact cable failure Carriage ribbon cable failure Carriage board failure 2 Replace the logic board Replace the purge unit 1 Repl...

Page 72: ...the BJ cartridge Apply specified amount of grease to specified portions Replace carriage motor with new one Replace encoder film Check to see if The platen is contaminated with ink mist The paper feed...

Page 73: ...Yes No Does error still occur Turn the printer off then on in a location Pin No 2 3 1 2 Measurement point Normal value Ink sensor check Yes No OK END Turn the printer off then on Visual check Is the...

Page 74: ...Part 4 TROUBLESHOOTING BJC 8200 4 20 This page intentionally left blank...

Page 75: ...ITIONS AND PIN ASSIGNMENT 5 6 2 1 Logic Board 5 10 2 2 Carriage Board 5 13 2 3 BJ Cartridge 5 14 2 4 Scanner Cartridge 5 15 2 5 AC Adapter 5 15 2 6 DC Power Cable 5 16 2 7 Carriage Motor 5 16 2 8 Pape...

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Page 77: ...When paper is detected by the photo interrupter type paper end sensor it is fed to the print start position on the platen via the paper feed rollers Although paper has been fed by the pick up roller i...

Page 78: ...tect the carriage s home position The encoder sensor mounted on the carriage board enables control of the carriage position by reading data from the encoder film assuming the initial position being wh...

Page 79: ...d on for the first time after the AC plug is Approx 1 30 cc connected uncapped The number of dots printed has exceeded the predefined value Approx 0 56 cc When power is turned on or printing is starte...

Page 80: ...sets of 256 nozzles in 6 parallel lines Each set of nozzles consists of 2 rows of 128 nozzles 1 600 inch apart staggered creating a 1 1200 inch interval between nozzles Part 5 REFERENCE BJC 8200 5 4 1...

Page 81: ...n With Sensors This printer detects conditions of the printer using the following sensors Cover Sensor Ink Sensor Purge Sensor Paper Thickness Sensor Encoder Sensor Internal Temperature Sensor TH1 ASF...

Page 82: ...0 PES MPU P103 AN6 A1 21 D0 15 AN1 P86 A1 19 Cover Sensor HRANK0 1 DIODE0 1 BJ Cartridge AN2 Reset IC Control ROM D0 15 RESUME Switch Ink Sensor Driver IC Paper Feed Motor Paper End Sensor Encoder Int...

Page 83: ...20 DATA1 RET Signal Gnd Signal Gnd 21 DATA2 RET Signal Gnd Signal Gnd 22 DATA3 RET Signal Gnd Signal Gnd 23 DATA4 RET Signal Gnd Signal Gnd 24 DATA5 RET Signal Gnd Signal Gnd 25 DATA6 RET Signal Gnd S...

Page 84: ...IN Data signal for ML Scan in data bus 2 during scanning 17 HEMLC OUT Heat signal for MLC 18 HEKCL OUT Heat signal for KLC 19 BE1 OUT IN Block enable 1 Register write clock signal output during scann...

Page 85: ...1 Purge motor connector Pin No Signal IN OUT Function 1 PGA OUT Purge motor phase A 2 PGB OUT Purge motor phase B 3 PGA OUT Purge motor phase A 4 PGB OUT Purge motor phase B JGAP1 Paper thickness sens...

Page 86: ...g scanning 18 BE0 IN OUT Block enable 0 Reset signal output during scanning 19 BG IN Data latch signal Scan in data read trigger during scanning 20 DATAK IN OUT Data signal for K Scan in data bus 0 du...

Page 87: ...scanning 36 HEMY IN Heat signal for MY 37 SOMY OUT Status output signal for MY 38 SOMLC OUT Status output signal for MLC 39 TOMLC OUT Digital temperature signal for MLC Scan in data bus 7 during scan...

Page 88: ...MLC Scan in data bus 7 during scanning 13 28 GND VH GND 29 DHE OUT Dummy heat enable signal 30 EEPWD OUT Head EEPROM write data 31 EEPRD IN Head EEPROM read data 32 36 HVDD 5V to drive head logic JHD2...

Page 89: ...circuit voltage 25 SO3 OUT Fuse ROM data output M Y 28 BE0 IN Head block enable signal 29 BE3 IN Head block enable signal 30 SO1 OUT Fuse ROM data output K CL 32 VSSA Temperature sensor circuit voltag...

Page 90: ...N Internal register setting data 30 SID1 OUT Fuse ROM data output 33 SID2 OUT Fuse ROM data output 34 DT2 OUT Scan in image data output signal 35 N C Not used 36 REN IN Enable signal for setting inter...

Page 91: ...H on L VH off 8 VMON IN H VM on L VM off 2 6 DC Power Cable Pin No Signal IN OUT Function 1 VH 11V DC 2 GND 3 VM 24V DC 4 GND 5 VCC 5V DC 6 GND 7 VHON IN H VH on L VH off 8 VMON IN H VM on L VM off 5...

Page 92: ...Paper feed motor phase B 3 LFA IN Paper feed motor phase A 4 LFB IN Paper feed motor phase B 2 9 Purge Motor Pin No Signal IN OUT Function 1 PGA IN Purge motor phase A 2 PGB IN Purge motor phase B 3 P...

Page 93: ...ected light 2 11 Paper Thickness Sensor Pin No Signal IN OUT Function 1 GND 2 PGAP Head gap switch output 2 12 Purge Sensor Pin No Signal IN OUT Function 1 IN Sensor drive voltage 2 GND 3 PGS OUT Purg...

Page 94: ...3 CIRCUIT DIAGRAM 3 1 Parts Layout 3 1 1 Logic board Part 5 REFERENCE BJC 8200 5 18 Figure 5 19 Logic Board Top View...

Page 95: ...5 19 BJC 8200 Part 5 REFERENCE REFERENCE Figure 5 20 Logic Board Bottom View...

Page 96: ...3 1 2 Carriage board Part 5 REFERENCE BJC 8200 5 20 Figure 5 21 Carriage Board...

Page 97: ...S15 ABUS16 ABUS17 ABUS18 ABUS19 5V VSS2 A29 A28 A27 A26 A25 A24 A23 A22 A21 A20 A19 A18 A17 A16 A15 A14 A13 A12 VCC3 AN1 AN2 AN3 AVSS P63 _ADTRG NMI P64 _INT0 P65 _INT1 P66 _INT2 P67 _INT3 VSS6 VCC6 P...

Page 98: ...9 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85...

Page 99: ...IC3 CS_ROMX RDX FB 1 2 FB39 BLM21P221SG 1 2 C14 0 1U 25V check 1 CP232 3 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 DBUS15 DBUS7 DBUS14 DBUS6 DBUS13 DBUS5 DBUS12 DBUS4 NC A8 A9 A10 A11 A12...

Page 100: ...J2P 2 J4P 2 J4P 3 J4P 4 J4P 2 J4P 3 J4P 4 2 3 check 1 CP103 check 1 CP104 check 1 CP105 check 1 CP106 check 1 CP107 check 1 CP108 check 1 CP109 check 1 CP19 check 1 CP20 check 1 CP22 check 1 CP23 chec...

Page 101: ...286 check 1CP274 check 1CP287 check 1CP279 check 1CP283 check 1CP284 check 1CP271 check 1CP272 check 1CP273 check 1CP270 check 1 CP269 check 1 CP275 check 1 CP276 check 1 CP278 check 1 CP280 check 1 C...

Page 102: ...check 1 CP347 check 1 CP88 check 1 CP89 check 1 J3P J3P J3P 1 2 3 1 2 C49 100P 50V 1 2 1 2 check 1 CP86 5V 2 1 3 Q3 DTA113ZKA SENSONX ASFS 1 2 220 1 10W R78 3 2 4 1 Q22 TLP832 R77 22K 1 16 C36 check 1...

Page 103: ...P J36P J36P J36P J36P J36P J36P J36P J36P J36P J36P J36P J36P J36P J36P J36P J36P J36P J36P J36P J36P J36P J36P 36 35 34 33 32 31 30 29 28 27 26 25 24 23 22 21 20 19 18 17 16 15 14 13 12 11 10 9 8 7 6...

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Page 105: ...PRINTED IN JAPAN IMPRIME AU JAPON CANON INC This document is printed on 100 recycled paper...

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